2010 Ford Escape
Problems, recalls and owner-reported issues
Vehicle speed control is the leading concern among 2,129 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Escape model years with reports.
Of the 2010 reports, 32 involved a crash and 3 involved a fire. 23 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Representative owner complaints
2,129 reports, newest first.
Fuel/propulsion system, Jun 15, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER CONFIRMED THAT PARTS WERE UNAVAILABLE AND COULD NOT CONFIRM WHEN THE PARTS WOULD ARRIVE. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Fuel system, Gasoline, Fuel system, Other, Jun 14, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) WAS RECEIVED IN NOVEMBER OF 2016. AFTER, CONTACTING THE LOCAL DEALER (CORWIN FORD OF SPRINGFIELD IN SPRINGFIELD, MO), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE RECALL WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Suspension, Power train, Other or unspecified, Jun 12, 2018
WHEN TRYING TO GET THE CAR FROM STOP TO START THE GEAR ARE NOT WORKING CORRECLTY SEEM TO SKIP FROM 2ND TO 1ST AND STUDDERS WHEN TRYING TO MOVE.
Electrical system, Jun 8, 2018
MY VEHICLE HAS STALLED TWICE WHILE I AM DRIVING IT. THE FIRST TIME WAS ON 95, A 4-LANE HIGHWAY. IT STALLS AND THE BATTERY LIGHT COMES ON, I HAVE NO POWER TO GET OUT OF TRAFFIC. I HAD TO PUT IT IN PARK AND RE-START THE ENGINE. I WAS LUCKY TO NOT BE IN HIGH SPEED TRAFFIC WHERE I COULD HAVE BEEN HIT. THE VEHICLE WAS IN MOTION WHEN IT STALLED.
Other or unspecified, Fuel/propulsion system, Jun 5, 2018
MY CAR SUDDENLY LOSES POWER WHILE DRIVING. CHECK ENGINE LIGHT CAME ON, WITH CODES P2112, P0443, AND C1963. THE ISSUE(S) SEEM TO HAPPEN WHILE I AM DRIVING AT 55MPG OR HIGHER. THIS HAS OCCURRED BOTH ON THE INTERSTATE AS WELL AS BACK ROADS WHERE THE SPEED LIMIT IS 55. THE MOST RECENT TIME THIS HAPPENED WAS A PERIOD STARTING ON 06/04/2018 THROUGH 06/05/2018. THIS HAPPENED 5 TIMES DURING THIS PERIOD, BUT HAS ALSO HAPPENED SEVERAL TIMES SINCE DECEMBER 2017 AS WELL.
Fuel/propulsion system, Jun 3, 2018
WE RECEIVED AN IMPORTANT SAFETY RECALL REGARDING A POSSIBLE CRACK IN THE FUEL DELIVERY MODULE IN JANUARY 2018 NOTICE 16S41/NHTSA RECALL 16V-777. OUR APPT WITH FORD DEALER IN CEDAR RAPIDS WAS POSTPONED BECAUSE THEY ARE UNABLE TO GET PARTS. OUR APPT WITH FORD DEALER IN MT. VERNON IS ON HOLD UNTIL THESE PARTS BECOME AVAILABLE. WHAT'S THE HOLD UP AND WHEN CAN WE EXPECT SERVICE?
Steering, May 30, 2018, crash
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE REVERSING OUT OF THE DRIVEWAY, THE STEERING WHEEL SEIZED AND CAUSED THE VEHICLE TO CRASH INTO A FENCE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE STEERING TORQUE SENSOR WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (MAC HAIK FORD PASADENA IN PASADENA, TX) WAS NOTIFIED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), ALTHOUGH THE VEHICLE EXPERIENCED THE FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 42,000.
Fuel/propulsion system, May 29, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE THE VEHICLE WAS PARKED IN THE GARAGE, THERE WAS A FUEL ODOR AROUND THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CAPITAL FORD AT (877) 659-2496 (4900 CAPITAL BLVD, RALEIGH, NC 27616) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 191,000. PARTS DISTRIBUTION DISCONNECT.
Steering, May 29, 2018
MY VEHICLE HAD A POWER STEERING ASSIST FAULT RECALL IN 2014, NHTSA CAMPAIGN # 14V284000., FORD RECALL # 14S05. I BROUGHT THE VEHICLE IN TO FORD IN AUGUST 2104 TO CORRECT THE PROBLEM. THE POWER STEERING ASSIST FAULT SENSOR JUST CAME BACK ON . I DO NOT HAVE ANY POWER STEERING. I CONTACTED A FORD DEALERSHIP AND THEY INFORMED ME THAT ONCE THEY CORRECTED THE PROBLEM IN 2014 THEIR OBLIGATION ENDED. THEY SAID THAT THERE IS NO WARRANTY ON THE CORRECTION. THE SAME PROBLEM IS BACK AGAIN.
Seat belts, May 27, 2018
SEATBELT WILL NOT UNCLICK ONCE BUCKLED NOW SEAT BELT WILL NOT CLICK OR BUCKLE AT ALL. ON THE DRIVER SIDE OF THE VEHICLE.
Fuel/propulsion system, May 17, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 45 MPH, THE FUEL INLET FAILED AND THE WARNING INDICATOR FOR THE COMPONENT ILLUMINATED. THE VEHICLE WAS TAKEN TO FREEDOM FORD (151 WOODLAND DR SW, WISE, VA 24293) WHERE IT WAS DIAGNOSED THAT THE FUEL INLET FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 70,000.
Wheels, May 11, 2018
FRONT WHEEL BEARINGS
Other or unspecified, May 10, 2018
THERE IS EXCESSIVE CORROSION AND ROT ON MY SUBFRAME THAT HAS CAUSED A LARGE HOLE AS WELL AS MY CONTROL ARM TO BECOME LOOSE. THIS IS CAUSED BY EXCESSIVE RUST FROM ROAD SALT AND OTHER DIRT. THIS HAS MADE MY CAR UNABLE TO PASS INSPECTION.
Fuel/propulsion system, May 10, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (FERRARIO AUTO TEAM, 2472 CORNING RD, ELMIRA, NY 14903, (855) 468-5337) CONFIRMED PART UNAVAILABILITY AND WAS UNABLE TO VERIFY WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Steering, May 10, 2018
WHILE DRIVING HEARD POP NOISE. CAR WAS NOT DRIVING RIGHT AND SKID HAZARD LIGHT WENT ON. AS I WAS GOING VERY SLOWLY ON SIDE ROADS, I GOT TO A POINT WHERE THE STEERING WHEEL COULD TURN BACK AND FORTH BUT I COULD NOT CHANGE DIRECTION OF CAR. CAR WAS TOWED TO A MECHANIC. TWO MECHANICS WITH 30 YEARS EXPERIENCE EACH SAID THAT THEY HAD NEVER SEEN ANYTHING LIKE THIS BEFORE. THEY REMOVED AND REPLACED STEERING GEAR ASSEMBLY AND STEERING COLUMN. THIS WAS A CATASTROPHIC FAILURE AN SHOULD NEVER HAVE HAPPENED! LUCKY FOR ME I WAS ON BACK ROADS.
Fuel/propulsion system, May 8, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (KOON'S FORD, 1-888-250-9459) WAS CALLED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Fuel/propulsion system, May 1, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (CAPITAL FORD, 4900 CAPITAL BOULEVARD, RALEIGH, NC, 919-790-4701) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Engine, Apr 28, 2018
ON SUNDAY, APRIL 22, 2018, WHILE ASCENDING A GRADE ON THE PACIFIC COAST HIGHWAY IN NEWPORT BEACH, CA, THE 'YELLOW WRENCH' WARNING LIGHT ON MY 2010 FORD ESCAPE SUDDENLY ILLUMINATED AND THE VEHICLE RAPIDLY DEACCELERATED AND DID NOT RESPOND TO THE THROTTLE. AT THAT MOMENT I WAS IN THE LEFT LANE OF A 3-LANE HIGHWAY WITH OTHER VEHICLES APPROACHING FROM BEHIND AND PASSING AT 50 MPH. MY VEHICLE SLOWED TO ABOUT 5 MPH AS I ATTEMPTED TO MOVE TO THE RIGHT WHERE I HOPED IT HAD ENOUGH MOMENTUM THAT I COULD MAKE IT TO THE TOP OF THE GRADE AND EXIT THE HIGHWAY. THE RIGHT-HAND EXIT WAS DOWNHILL AND I WAS ABLE TO COAST AND CREEP INTO A MARKET PARKING LOT WHERE I TURNED OFF THE ENGINE AND TRIED TO CALM DOWN. FROM THE VEHICLE MANUAL I LEARNED THAT THE 'YELLOW WRENCH' INDICATED 'THROTTLE CONTROL OR DRIVE TRAIN PROBLEMS.' AS IT TURNED OUT IT WAS A SUNDAY MORNING AND I DID NOT HAVE A PHONE WITH ME SO I DECIDED TO TRY RESTARTING THE ENGINE. IT STARTED AND THE YELLOW WRENCH DID NOT ILLUMINATE. AFTER A SHORT TEST DRIVE IN THE PARKING LOT I DECIDED TO CANCEL MY ERRANDS AND TRY TO RETURN HOME, A DISTANCE OF A FEW MILES. I DROVE AT 25-30 MPH ON RESIDENTIAL SIDE STREETS AND MADE IT HOME WITH NO FURTHER PROBLEMS. THE NEXT DAY I TOOK THE CAR INTO THE LOCAL FORD DEALER AND DESCRIBED WHAT HAD HAPPENED. I WAS TOLD THEY WOULD LOOK INTO IT AND REPORT BACK. LATER I WAS INFORMED THAT THE PROBLEM WAS A DEFECTIVE THROTTLE BODY AND THEY HAD A REPLACEMENT PART. WHEN I CAME IN TO PICK UP THE CAR I WAS INFORMED THAT THERE WAS NO CHARGE BECAUSE THE REPAIR 'WAS UNDER WARRANTY!' THIS WAS A BIG SURPRISE, SINCE I HAD NEVER RECEIVED ANY NOTICE OF A POTENTIAL PROBLEM NOR OF A WARRANTY EXTENSION. SUDDEN DEACCELERATION WOULD BE DANGEROUS ON A FREEWAY IN RUSH HOUR TRAFFIC, NOT MITIGATED BY "LIMP HOME" CAPABILITY
Fuel/propulsion system, Apr 24, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BOB SIGHT FORD, 610 NW BLUE PKWY, LEE'S SUMMIT, MO 64063) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Fuel/propulsion system, Apr 23, 2018
BRANDON FORD IN BRANDON FLORIDA STATES "FORD HAS NOT YET RELEASED THE PARTS TO FIX SAFETY RECALL 16S41 / NHTSA RECALL 16V-777" FOR MY 2010 FORD ESCAPE. BRANDON FORD SERVICE DEPARTMENT IN BRANDON FLORIDA STATES "FORD WILL CONTACT YOU WHEN PARTS ARE AVAILABLE."
Steering, Apr 20, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER (RON TIRAPELLI FORD, 4355 W JEFFERSON ST, SHOREWOOD, IL 60404) WHERE THE TECHNICIAN STATED THAT THE SYMPTOMS WERE DUE TO AN UNKNOWN RECALL REPAIR PERFORMED IN 2014. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THE INFORMATION PROVIDED BY THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 98,000.
Fuel/propulsion system, Apr 18, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DAY FORD (3696 WILLIAM PENN HWY, MONROEVILLE, PA 15146, (412) 856-0600) INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS ALSO NOTIFIED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Steering, Apr 17, 2018
THE "POWER STEERING ASSIST FAULT" LIGHT CAME ON AND I LOSS THE POWER STEERING ABILITY AS I WAS DRIVING DOWN THE STREET. GOOD THING I WAS ON A CITY STREET AND NOT GOING FAST. I WAS TOLD THAT THERE WERE NO OPEN RECALLS ON THIS, BUT IN 2014 THERE WAS A RECALL, BUT TO UPDATE THE SOFTWARE ONLY UNLESS THE POWER STEERING HAD ACTUALLY GONE OUT. I WANT TO KNOW HOW DID UPDATING THE SOFTWARE FIXES THE ISSUE? I WAS FORCED TO TAKE IT TO A DEALERSHIP, AND WAS TOLD THERE WERE NO OPEN RECALLS, AND THAT IT WILL BE ABOUT $1,800 TO FIX. WHY IS FORD NOT ISSUING ANOTHER RECALL TO TAKE CARE OF THE NUMEROUS COMPLAINTS FOR THIS FAILURE? IT'S SO UNFAIR THAT THIS WAS GOING TO BE A PROBLEM EVENTUALLY, AND FORD SLAPPED A BAND-AID ON IT SO AS TO NOT TAKE RESPONSIBILITY FOR THEIR ERROR. I GUESS IF SOMEONE GETS INJURED SERIOUSLY ENOUGH, THEN MAYBE THEY'LL DO SOMETHING. UNFORTUNATELY, I HAVE TO PAY FOR MY CAR TO BE FIXED, BUT I AM GOING TO DO ALL THAT I CAN TO GET SOMEONE TO LISTEN TO MY CONCERNS REGARDING THE SO CALL "RECALL" THAT DIDN'T FIX ANYTHING. NEVER AGAIN WILL I BUY A FORD VEHICLE.
Fuel/propulsion system, Apr 17, 2018
RECALL 16V-777 I RECEIVED A LETTER FROM FORD IN JANUARY 2018 STATING THAT PARTS WERE AVAILABLE FOR THE VEHICLE TO BE FIXED. I IMMEDIATELY CALLED MY LOCAL FORD DEALER - GIBBONS FORD AND WAS PUT ON THE WAITING LIST SINCE THEY DIDN'T HAVE THE PARTS. IT IS NOW APRIL AND THE DEALER HAS ONLY RECEIVED THREE OF THE PARTS TO DATE TO FIX THIS PROBLEM. I CALLED FORD CUSTOMER SEVICE AND WAS GIVEN A CASE NUMBER CAS14605645. I WAS TOLD THIS WOULD BE ELEVATED TO THEIR MANAGEMENT, BUT I THINK FOUR MONTHS IS EXTREMELY LONG TIME TO EFFECT A RECALL. THE VEHICLE SMELLS LIKE GAS AND I'M HESITANT TO DRIVE IT DUE TO THE INCREASED RISK OF FIRE. I BASICALLY HAVE A VEHICLE I CAN'T DRIVE WAITING ON FORD TO GET PARTS TO THE DEALERSHIP. ANY PRESSURE THAT CAN BE PUT ON FORD TO GET THE PARTS TO THE DEALERSHIP WOULD BE GREATLY APPRECIATED.
Fuel/propulsion system, Apr 16, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE DEALER (HOLMES TUTTLE FORD LINCOLN TUCSON, 660 W AUTO MALL DR., TUCSON, AZ 85705, (888) 298-7826) SCHEDULED SEVERAL APPOINTMENTS; HOWEVER, EACH TIME THE CONTACT ARRIVED THEY INDICATED THAT THE PART WAS UNAVAILABLE. THE CONTACT WAS UNCERTAIN AS TO WHEN THE PART WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.