2010 Ford Escape
Problems, recalls and owner-reported issues
Vehicle speed control is the leading concern among 2,129 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Escape model years with reports.
Of the 2010 reports, 32 involved a crash and 3 involved a fire. 23 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Representative owner complaints
2,129 reports, newest first.
Steering, Nov 25, 2017
LOSS OF STEERING WHILE DRIVING. THE STEERING WHEEL LOCKED IN A STRAIGHT AHEAD POSITION WHILE TURNING ON A CITY STREET. A ALERT CAME ON THE DASH SAYING ELECTRONIC STEERING ASSIST SENSOR FAILED. THE VEHICLE LOST ALL POWER TO THE STEERING AND MADE THE CAR HARD TO TURN. I WAS ON A CITY STREET.
Visibility, Structure, Nov 22, 2017
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE CLOSING THE REAR HATCH DOOR, THE WINDOW ON THE DOOR SHATTERED. UPON INSPECTION, IT WAS DISCOVERED THAT THE PLASTIC HINGES ON THE DOOR WERE ALSO CRACKED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 90,000.
Electrical system, Nov 18, 2017
WHEN YOU TURN ON THE KEY TO START THE CAR, THE LIGHT COME ON, IT DINGS, ALL THAT HAPPENS, BUT NOTHING HAPPENS TO MAKE IT CRANK/START,. ITS LIKE THERE IS NO BATTERY BUT EVERYTHING ELSE IS LIGHTING UP AND DINGING, I HAVE TO REPEAT THIS 3 OR 4 TIMES FOR IT TO FINALLY START.
Engine, Nov 16, 2017
ENGINE STALLS AND WONT IDLE ENGINE CODE PO2111
Steering, Nov 14, 2017
TL* THE CONTACT OWNS A 2010 FORD ESCAPE HYBRID. WHILE DRIVING AT LOW SPEEDS, THE VEHICLE LOST STEERING FUNCTIONALITY. THE CONTACT STATED THAT THE POWER STEERING REQUIRED EXCESSIVE EFFORT TO OPERATE. THE POWER STEERING AND TRACTION STABILITY CONTROL WARNING INDICATORS ILLUMINATED. LEIF JOHNSON FORD (501 E KAENIG LN, AUSTIN, TX) DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT WAS INFORMED THAT THE RECALL WAS SATISFIED AFTER THE SOFTWARE WAS UPDATED. THE CONTACT STATED THAT THE RECALL LETTER STATED THAT THERE WERE THREE STEPS THAT WERE TO BE PERFORMED REGARDING THE RECALL; HOWEVER, THE DEALER ONLY PERFORMED THE FIRST STEP. THE FAILURE MILEAGE WAS 95,000. *BF *AS THE CONSUMER WANTED TO ADD 4 QUESTIONS TO EVOQ AND THEY ARE AS FOLLOWS: WHY OR HOW, WOULD REPROGRAMMING THE PSCM REMEDY THE FAULTY TORQUE SENSOR? WHY WOULD OR HOW COULD THIS SATISFY THE RECALL ENOUGH TO CLOSE IT OUT, ALL THE WHILE, THE FAULTY TORQUE SENSOR IS STILL IN MY VEHICLE? IF A SOFTWARE UPDATE WAS COMPLETED, CUSTOMERS SHOULD KEEP A FAULTY PART IN THEIR VEHICLE, EVEN THOUGH THAT FAULTY PART IS PRONE TO A FAILURE THAT COULD LEAD TO AN ACCIDENT? IF THIS IS NOT THE POSITION HELD, CAN YOU CONFIRM FOR ME THEN, IT SEEMS TO BE THE POSITION OF FORD, THAT IF THE REPLACEMENT PARTS HAVE A LOWER PROBABILITY OF FAILING, THIS STILL DOES NOT WARRANT AN EXTENSION TO THE COVERAGE FOR THOSE OLDER/ORIGINAL PARTS, IS THIS CORRECT? *TR
Steering, Nov 13, 2017
POWER STEERING ASSIST FAULT. CAR COMPUTER WAS REPROGRAMMED JULY 2014 AS PER RECALL 14S05. NOW UNABLE TO DRIVE BECAUSE OF FAULT/FAILURE. 108,000 MILES. DAUGHTER WAS DRIVING ON LOCAL ROAD WHEN SHE LOST ALL POWER STEERING. VERY DIFFICULT TO MANUEVER TO SAFE PLACE. WORSE THAN THE OLD MANUAL STEERING CARS.
Steering, Nov 10, 2017
HAVE TO PUSH IN KEY HARD TO START VEHICLE.
Steering, Electrical system, Nov 8, 2017
THE ELECTRIC ASSIST STEERING SEIZED UP WHILST CAR WAS IN MOTION AND ALMOST CAUSED A WRECK. THE CAR HAS INTERMITTENT ELECTRICAL MALFUNCTIONS AND WARNING LIGHTS FLASHING AND IT IS GETTING WORSE. THIS HAPPENED ALL AT ONCE WITH VERY LITTLE WARNING AND COULD HAVE CAUSED A VEHICLE CRASH WITH MY 74 YEAR OLD SICKLY MOTHER AT THE WHEEL. AN ASCE CERTIFIED MASTER MECHANIC I TRUST INSPECTED IT AFTER THE FACT AND ADVISED I TAKE THE CAR OFF THE ROAD AND SEARCH FOR A FACTORY RECALL BECAUSE HE HAD NEVER SEEN ANYTHING LIKE THIS HAPPEN WITH NORMAL WEAR. BE WARNED FORD ESCAPE OWNERS. THIS COULD HAVE BEEN FATAL AT HIGH SPEEDS DURING A TURNING MANEUVER. MY MOTHER WAS DRIVING LOCALLY AND AT SPEEDS UNDER 50 MPH
Steering, Nov 7, 2017
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE OPERATING THE VEHICLE, THE POWER STEERING MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME EXTREMELY DIFFICULT TO TURN. DURING THE FAILURE, THE WARNING MESSAGE "POWER ASSIST FAULT" DISPLAYED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (AVALAN FORD IN MARROW, GA) AND THE MANUFACTURER WERE BOTH NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED IN 2015 PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE LATER EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 100,500.
Fuel/propulsion system, Oct 31, 2017
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURE EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JONES FORD (2410 OCEAN HWY W, SHALLOTTE, NC 28470 (910) 754-4341) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER STATED THAT THE PARTS WERE SHIPPED TO LOCAL DEALERS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Power train, Oct 29, 2017
OUR 2010 DORD ESCAPE'S TRANSMISSION FAILED IN OCTOBER, 2017 WITH ONLY 41590 MILES ON THE VEHICLE WILE MOVING ON CITY STREETS. REPLACEMENT OF THE TRANSMISSION WAS REQUIRED COSTING US .$4,848.22.
Fuel/propulsion system, Oct 29, 2017
I HAVE TAKEN MY VEHICLE MULTIPLE TIMES FOR VEHICLE MAINTENANCE AND TO CORRECT FUEL SYSTEM MODULE RECALL ONLY TO BE TOLD THE PART WAS UNAVAILABLE.
Engine, Oct 29, 2017
CRACK EXUSTE MANAFOLD
Steering, Oct 29, 2017
PROBLEM FIRST AROSE WHILE DRIVING ~60 MPH ON HIGHWAY, THERE WAS A SLIGHT JERK OF THE STEERING WHEEL, AS WELL AS A DINGING-ALARM HEARD. DID NOT NOTICE A WARNING ON THE DASH AT THE TIME, CAR DROVE FINE THE REST OF THE DAY BESIDES THIS QUICK INCIDENT. A FEW DAYS LATER, THE POWER STEERING WENT OUT UPON TURNING RIGHT AT A STOP LIGHT, STEERING WAS VERY HARD BUT MANAGEABLE. UPON STARTING THE CAR AGAIN LATER THE SAME DAY, I NOTICED A MESSAGE OF "POWER STEERING ASSIST FAULT" ON MY DASH ALONG WITH DINGING HEARD, AND NO POWER STEERING AT ALL. DROVE HOME WITHOUT POWER STEERING, FORCED AND DIFFICULT TURNING. FOUND THAT THERE WERE RECALLS FOR THIS PROBLEM OF MY CAR, JUST NOT FOR MY VIN SPECIFICALLY.
Fuel/propulsion system, Oct 25, 2017
FORD ESCAPE RECALL..WHEN I PURCHASED THIS VEHICLE(USED) IN 2014..I IMMEDIATELY WENT ONLINE TO SEE IF THERE WAS ANY RECALL..THERE WAS..FUEL FLANGE PART..I WENT TO SMITH CAIRNS FORD DEALERSHIP IN YONKERS.THEY CONFIRMED IT WAS A RECALL..THEY SAID THEY WERE WAITING FOR THE PART AND FORD WOULD SEND ME A CARD WHEN PART BECAME AVAILABLE...THAT WAS 3 YEARS AGO!!..I AM COMTEMPLATING LEGAL ACTION BUT MY LAWYER SAID TO CONTACT NHTSA BEFORE WE ENTER LEGAL ACTION.
Steering, Oct 23, 2017
2010 FORD ESCAPE, LOST STEERING POWER WHILE DRIVING AT LOW SPEED BRIEFLY (ABOUT 1-2 SECONDS) AND POWER CAME BACK AGAIN. ALARM WAS HEARD AT SAME TIME. THIS HAPPENS RANDOMLY ABOUT ONCE A WEEK SINCE LAST YEAR. THERE WAS A RECALL AND DEALER REPROGRAMED SOME SOFTWARE ABOUT 2 YEARS AGO.
Steering, Oct 21, 2017
I PARKED MY CAR AND ONCE TRIED TO DRIVE THE NEXT DAY,I FELT THE STEERING WHEEL TO HARD.
Fuel/propulsion system, Oct 21, 2017
NHTSA RECALL 16V777 & FORD MOTOR COMPANY RECALL 16S41 WERE RELEASED IN OCTOBER OF 2016. WHY DID WE NOT RECEIVE A RECALL NOTICE ON THIS VEHICLE & NOW IN OCTOBER OF 2017 WE ARE HAVING DIFFICULTY GETTING THIS REPAIRED. WHY ARE FORD DEALERSHIPS NOT AWARE OF THIS RECALL & DO NOT HAVE PARTS IN STOCK? WE TOOK THE VEHICLE TO A FORD DEALERSHIP & WAS TOLD THIS IS A BRAND NEW RECALL. ONE YEAR LATER????? SOUNDS VERY FISHY TO ME. SOMEONE IN AUTHORITY SHOULD LOOK INTO THIS. WE CAN NOT EVEN PARK THE VEHICLE IN OUR GARAGE DUE TO THE GAS LEAK & SMELL.
Electrical system, Exterior lighting, Other or unspecified, Oct 18, 2017
THE ANTI-THEFT SIGNAL KEEPS COMING ON IN MY CAR. WHEN I AM MOVING AND NOT MOVING ALL THE WARNING IN MY CAR COMES ON. THE SPEEDOMETER GOES TO ZERO, THE GAS GAGE GOES TO EMPTY, ETC WITH ALL THE OTHER WARNING LIGHTS. I WAS DRIVING ON THE HIGHWAY AND ALL OF SUDDEN EVERY SINGLE WARNING LIGHT CAME ON. I IMMEDIATELY GOT OFF THE NEXT EXIT AND PARKED AT A GAS STATION. I TURNED THE CAR OFF, BUT IT WOULD NOT START FOR ABOUT 10 MINUTES. I FINALLY GOT IT TO START AND DROVE QUICKLY TO WORK. I TOOK THE CAR THAT AFTERNOON TO FORD SERVICE. THEY SAID IT WAS MY IGNITION, SO THEY CHANGED THE PART AND CHARGED ME OVER $320. WHEN I DRIVE MY CAR THE NEXT MORNING, IT HAPPENED AGAIN. I TOOK MY CAR TO FORD AGAIN THAT MORNING. NOW THEY TELL ME THE BOARD THAT HAD THE ELECTRICAL PARTS IS CORRODED, SO THEY CHANGED THAT AND CHARGED OVER $720. THE NEXT DAY AFTER I TOOK THE CAR HOME IT HAPPENED FOR A QUICK MOMENT, BUT THEN IT STOPPED. TODAY 10/18/17 WHICH IS 2 DAYS AFTER I PICKED MY CAR UP FROM FORD SERVICE I LET MY CAR WARM UP IN THE MORNING FOR ABOUT 10 MINS, BUT WHEN I GOT IN THE CAR ALL THE WARNING LIGHTS CAME ON AGAIN. THIS TIME THE CAR WOULD NOT START AT ALL AND THE ANTI-THEFT WARNING LIGHT KEPT BLINKING EACH TIME. SO I HAD TO CALL A TOW TRUCK. SO NOW I HAVE NO CAR, I'M OUT OVER $1,000 AND I HAVE TO GET A CAR RENTAL. AND FORD SERVICE CONTINUES TO CHARGE EACH TIME INCLUDING A DIAGNOSTIC TEST FOR OVER $100. I DIDN'T KNOW I HAD AN ANTI-THEFT SYSTEM AND I DON'T NEED ONE. THERE IS NOTHING WRONG WITH THE CAR, BUT FORD SERVICE IS NOT ABLE TO FIX THIS. I DON'T FEEL SAFE DRIVING THE CAR AND I DON'T KNOW WHAT I AM GOING TO DO NOW. IN MY OPINION THIS IS A FORD MANUFACTURING PROBLEM AND I SHOULD NOT BE CHARGED TO FIX THIS PROBLEM. I DON'T WANT AN ANTI-THEFT SYSTEM. I WANT MY MONEY BACK. I HAVE PICTURES FOR TWO OF THE TIMES THIS HAPPENED. ALTHOUGH IT HAPPENED MORE THAN TWO TIMES.
Steering, Power train, Fuel/propulsion system, Oct 17, 2017
POWER STEERING ASSIST FAULT LIGHT CAME ON NOW I HAVE NO POWER STEERING, CHECK FUEL INLET LIGHT COVER LIGHT KEEPS COMING ON, MY TRANSMISSION SEEMS TO LAG ALIT AND STUFFERS UP HILLS AND IF I TRY TO PASS ANYONE
Steering, Oct 16, 2017
WHILE DRIVING ON THE HIGHWAY DOING THE SPEED LIMIT OF 70 THE POWER STEERING ASSIST FAULT LIGHT CAME ON AND THEN THE CAR BECAME VERY DIFFICULT AND EXTREMELY HARD TO TURN THERE WAS NO WARNING IT JUST HAPPENED QUICKLY CHECKED THE POWER STEERING FLUID EVERYTHING WAS FINE. WHEN LOOKED UP THERE SHOWED A RECALL ON SOME WEBSITE AND COMPLAINTS THE DEALERSHIP TOLD US THERE WERE NO RECALLS. I DON'T UNDERSTAND WHAT OR WHY THIS IS HAPPENING.
Fuel/propulsion system, Oct 16, 2017
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE THE VEHICLE WAS STATIONARY, THE ODOR OF FUEL ENTERED THE CABIN OF THE VEHICLE. IN ADDITION, THE VEHICLE COULD NOT BE FILLED WITH FUEL. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE FUEL FILLER NECK WAS FAULTY AND NEEDED TO BE REPLACED. PARK CITIES LINCOLN IN DALLAS, TEXAS WAS MADE AWARE OF THE FAILURE AND REQUESTED THAT THE VEHICLE BE BROUGHT IN FOR SERVICE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WAS RECALL ON THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Other or unspecified, Oct 6, 2017
WRENCH AND ENGINE LIGHT IS ON IN CAR. COMPLETELY STALLED IN TRAFFIC. P2118 CODE WAS DIAGNOSED AND THE THROTTLE BODY SYSTEM IS STUCK OPEN.
Other or unspecified, Engine, Fuel/propulsion system, Oct 2, 2017
WHILE DRIVING, THE WRENCH LIGHT COMES ON AND THE ENGINE LOSES POWER. WHEN I TURN THE ENGINE OFF AND BACK ON THE LIGHT MAY GO OUT BUT WILL COME ON AGAIN AFTER DRIVING. I WAS TOLD BY THE DEALER THIS IS PROBLEM WITH THE THROTTLE. I HAVE HAD THIS REPAIRED TWICE, THE FIRST UNDER A RECALL. I HAD TO PAY FOR THE SECOND REPAIR. NOW IT IS HAPPENING AGAIN ALL WITHIN ABOUT 2 YEARS. THIS IS VERY DANGEROUS WHILE DRIVING IN TRAFFIC AND AT HIGHWAY SPEEDS. I WAS TOLD THAT THIS IS DUE TO A FAULTY PART THAT FORD KNOWS ABOUT. THIS NEEDS TO BE CORRECTED ASAP BEFORE SOMEONE IS SERIOUSLY HURT BECAUSE OF IT.
Steering, Sep 25, 2017
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 55 MPH, THE POWER STEERING FAILED TO TURN LEFT OR RIGHT WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT TURNED OFF AND RESTARTED THE ENGINE AND THE STEERING WHEEL REQUIRED EXCESSIVE FORCE IN ORDER TO MAKE A TURN. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE DEALER (ADVANTAGE FORD LINCOLN, 1031 CENTRAL AVE, DUARTE, CA 91010) WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL; THEREFORE, THE CONTACT WOULD HAVE TO PAY FOR THE REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 92,000. THE VIN WAS NOT AVAILABLE.