2010 Ford Escape
Problems, recalls and owner-reported issues
Vehicle speed control is the leading concern among 2,129 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Escape model years with reports.
Of the 2010 reports, 32 involved a crash and 3 involved a fire. 23 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Representative owner complaints
2,129 reports, newest first.
Steering, Dec 16, 2014
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE.
Electrical system, Dec 16, 2014
2010 FORD ESCAPE. CONSUMER STATED PERIODICALLY, HE HAD DIFFICULTY INSERTING THE KEY INTO THE IGNITION. *TA
Steering, Suspension, Power train, Service brakes, Dec 10, 2014
I WAS DRIVING ON A SERVICE ROAD AND WAS ENTERING THE FREEWAY WHEN THE TRANSMISSION STARTED SLIPPING. THIS CAUSED MY VEHICLE TO START JERKING. THE VEHICLE BEHIND ME ALMOST RAN OVER ME AS I WAS LOOSING SPEED DUE TO THE TRANSMISSION SLIPPING. I MANAGED TO PULL OVER AND AFTER A COUPLE OF MINUTES THE TRANSMISSION STARTED WORKING AGAIN AND I WAS ABLE TO PICK UP SPEED AND CONTINUE DRIVING. THIS INCIDENT ALSO CAUSED MY BRAKING AND STEERING TO BE ERRATIC. THIS HAPPENED 3 TIMES ON DEC 9, 2014. THIS IS UNSAFE AS IT NEARLY CAUSED A MAJOR ACCIDENT IN HEAVY TRAFFIC GOING SOUTH ON INTERSTATE 35 OUT OF AUSTIN. BY MY ESTIMATION THERE WOULD HAVE BEEN NO FEWER THAN 5 TO 6 VEHICLES INVOLVED IN AN ACCIDENT HAD I NOT MANAGED TO PULL OVER. *TR
Power train, Nov 30, 2014
TRANSMISSION STARTED JERKING ,THEN IT WOULD NOT MOVE NO GEAR WORKED. *TR
Fuel/propulsion system, Nov 29, 2014
INITIALLY, "WRENCH" ICON ON INSTRUMENT PANEL TURNED ON AND THEN TURNED OFF. VEHICLE BROUGHT TO DEALER AND NO ISSUES FOUND AFTER COMPUTER DIAGNOSTICS. SUBSEQUENTLY WITHIN A WEEK, VEHICLE WOULD NOT ACCELERATE BEYOND 50 MPH ON HIGHWAY AND RPM GAUGE WAS FLUCTUATING ERRATICALLY. VEHICLE BROUGHT INTO DEALER AND TROUBLE CODE P2112 FOUND. AFTER DISCUSSION WITH DEALER, IT WAS DISCOVERED THAT THERE WAS A KNOWN ISSUE WITH THIS MODEL'S THROTTLE BODY/MOTOR ASSEMBLY AND THAT FORD WOULD ONLY REPLACE PART WHEN CODE WAS PRESENT. DEALER REPLACED PART AND WAS VERY ACCOMMODATING AND TROUBLE SEEMS TO HAVE GONE AWAY. THIS COMPLAINT IS BEING WRITTEN TO IDENTIFY THE ISSUE FOR OTHERS AND TO RECOMMEND THAT NHTSA REQUIRE FORD TO RECALL ALL MODELS IMPACTED AND REPLACE THIS PART REGARDLESS OF WHETHER CODE IS PRESENT. *TR
Engine, Fuel/propulsion system, Nov 18, 2014
MY DAUGHTER AND I WERE DRIVING HOME TRAVELING AT APPROXIMATELY 40 MPH. ALL OF A SUDDEN WITHOUT ANY WARNING THE CAR TOTALLY LOST POWER AND I HAD TO COAST INTO A DRIVEWAY. HAD MY DAUGHTER BEEN DRIVING BY HERSELF SHE WOULD NOT KNOW HOW TO REMAIN CALM AND GET TO THE SIDE OF THE ROAD. FORTUNATELY I HAVE BEEN DRIVING FOR A LONG TIME AND KNEW WHAT TO DO. ONCE I TURNED THE VEHICLE OFF AND BACK ON IT RAN FINE. I THOUGHT IT WAS AN ISOLATED INCIDENCE AND THOUGHT MAYBE WE HAD JUNK IN THE FUEL. THE NEXT TIME I DROVE THE VEHICLE WE WERE DOING 60 MPH WHEN IT SHUT DOWN AGAIN AND THIS TIME I WAS ON THE FREEWAY NEXT TO A SEMI IN HEAVY TRAFFIC AND HAD TO TURN MY EMERGENCY FLASHERS ON AND COAST TO THE SHOULDER. I HAD TO CUT OFF VEHICLES IN THE RIGHT LANE TO GET SAFELY TO THE SHOULDER. ONCE AGAIN I TURNED THE VEHICLE OFF AND BACK ON AGAIN AND WENT HOME. MY HUSBAND DID RESEARCH ON THE INTERNET AND FOUND THAT THERE WERE LOTS OF COMPLAINTS WITH IDENTICAL SYMPTOMS AND WHEN THEY WENT TO THE FORD DEALERSHIP WERE TOLD THEY KNEW NOTHING ABOUT THIS PROBLEM. THE OTHER PEOPLE FOUND OUT THAT IT WAS THE THROTTLE BODY THAT NEEDED REPLACEMENT. WE WENT TO THE LOCAL FORD DEALERSHIP AND ASKED ABOUT IT AND THEY PLAYED DUMP AND SAID THEY HADN'T HEARD ANYTHING ABOUT IT AND WERE ACTUALLY RUDE TO US. I LOCATED A THROTTLE BODY IN STOCK AT A FORD DEALERSHIP 3 HOURS AWAY. WE PICKED THE PART UP AND MY HUSBAND INSTALLED IT. IT TOOK APPROXIMATELY 1 HOUR TO REPLACE AND COST $207.22. I HAVE NOT HAD A PROBLEM SINCE. IT IS CRIMINAL TO ALLOW THIS TO GO UNFIXED. IT POSSES A TERRIBLE RISK TO DRIVERS. THE THROTTLE BODY IS NOT JUST ON THE 2009-2013 FORD ESCAPE IT IS ALSO ON : 2010-2012 FORD FUSION, 2011-2013 LINCOLN MKZ, 2010-2011 MERCURY MILAN, AND 2009-2011 MERCURY MARINER. *TR
Engine and engine cooling, Power train, Fuel/propulsion system, Nov 14, 2014
IMMEDIATELY AFTER HAVING TWO ITEMS FIXED THAT WERE RECALLED ON MY VEHICLE, (THROTTLE BODY ETC), THE CHECK ENGINE LIGHT CAME ON. I THOUGHT IT WAS SOMETHING DONE WHILE FIXING RECALL ITEMS; HOWEVER, THE FORD DEALERSHIP SERVICE DEPT ADVISED ME THAT IT WAS NOT DUE TO THE RECALL ITEMS FIXED. ALSO IT WOULD COST $527.00 TO FIX, AS THE FLAP INSIDE THE NOZZLE/FLEX FUEL PIPE WAS NOT CLOSING PROPERLY. I SHOWED MY ANGER AND DISAPPOINTMENT - WHICH AT THAT POINT, THE SERVICE MANAGER ADVISED THAT MY CAR HAD A WHITE FUNNEL THAT THEY WOULD USE TO TRY TO UNDO THE FLAP. IT WORKED. WHY IN THE WORLD DID THEY TRY TO GET ME TO PAY $527 WITHOUT FIRST TRYING THE FUNNEL. ANOTHER CLIENT IN THE SERVICE DEPT ADVISED ME TO DO THE FUNNEL THING BEFORE THE SERVICE GUY DID. HE HAS HAD THE SAME ISSUES. AS OF THIS MORNING, HOWEVER, THE CHECK ENGINE LIGHT IS ON AGAIN. I AM GOING TO TRY THE FUNNEL FIRST, BEFORE I TAKE IT TO MY PERSONAL MECHANIC. I FEEL ASSURED THAT I AM NOT THE FIRST FORD ESCAPE 2010 OWNER THAT HAS EXPERIENCED THIS ISSUE. PLEASE CHECK INTO RECALLING THIS PROBLEM. THANK YOU VERY MUCH. *TR
Visibility, Nov 13, 2014
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, SHE HEARD A LOUD ABNORMAL NOISE AND DISCOVERED THAT THE WINDOW HAD SHATTERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.
Structure, Nov 3, 2014
LIFTGATE WOULD NOT OPEN. I WAS TOLD IT WAS NOT COVERED AND I HAD TO PAY $278.00 TO THE DEALER. NOW I SEE THERE IS A SERVICE BULLETIN COVERING THIS PROBLEM, FOR THIS YEAR CAR; BUT MY VIN WAS NOT COVERED, ACCORDING TO FORD THE DAY I HAD IT REPAIRED. *TR
Steering, Electrical system, Oct 31, 2014
THE FIRST TIME THIS HAPPENED I WAS COMING TO A STOP DURING RUSH HOUR TRAFFIC IN FEB 2014. I WAS SLOWING DOWN TO STOP WHEN I NOTICED THE RED BATTERY & WRENCH LIGHT COME ON. WHEN I TRIED TO ACCELERATE THE VEHICLE WOULDN'T MOVE & THE ENGINE WAS OFF. I ATTEMPTED TO RESTART THE VEHICLE SEVERAL TIMES WITH NO LUCK. THE DASH LIGHTS & RADIO WOULD WORK BUT IT WOULDN'T START. I HAD TO BE PUSHED OUT OF TRAFFIC. WHILE WAITING FOR THE TOW TRUCK I TRIED AGAIN & IT STARTED (APPROXIMATELY AFTER 15 MIN). I IMMEDIATELY TOOK IT TO THE FORD DEALER. THEY "SUPPOSEDLY" FIXED IT UNDER A RECALL. IT JUST HAPPENED AGAIN (OCT 2014) TO ME WHILE COMING TO A STOP DURING RUSH HOUR. AGAIN THE LIGHTS TURNED RED AND THE ENGINE DIED. I ATTEMPTED TO RESTART SEVERAL TIMES WITHOUT ANY LUCK. THE DASH LIGHTS & RADIO WORKED BUT IT WOULDN'T START. FINALLY AFTER SEVERAL ATTEMPTS IT STARTED AGAIN. I'M WAITING FOR MY APPOINTMENT WITH THE FORD DEALER. THIS ISSUE NEEDS TO BE REVIEWED BEFORE SOMEONE GETS SERIOUSLY HURT GIVEN THAT THE ENGINE DIES WITHOUT NOTICE. PLUS THE "REPAIR" DIDN'T WORK! *TR
Engine and engine cooling, Electrical system, Oct 21, 2014
WHILE MAKING A LEFT TURN, THE VEHICLE STALLED AND WENT INTO LIMP MODE. TURNED IGNITION OFF, WAITED 10 MINUTES, THEN CRANKED VEHICLE, AND IT RAN NORMALLY...UPDATED 12/04/14 *BF
Power train, Vehicle speed control, Oct 21, 2014
I HAVE HAD THE TWO RECALLS FIXED IN JULY FOR MY 2010 FORD ESCAPE. HOWEVER, IN THE PAST TWO MONTHS MY CAR HAS BEEN IN THE SHOP REGARDING THE (WRENCH LIGHT) THROTTLE/POWERTRAIN LIGHT COMING ON. MY CAR LOOSES POWER WHEN I ACCELERATE AND THE LIGHT COMES ON. IT GOES OFF ONCE I TURN OFF THE CAR WHICH IS MAKING IT VERY DIFFICULT FOR THE DEALERSHIP TO IDENTIFY THE PROBLEM. THEY CLAIM THEY CAN'T FIND ANYTHING AND UNFORTUNATELY I CAN'T GET THE CAR TO THE DEALERSHIP WHEN THE LIGHT IS ON. THEY HAVE RUN A HISTORY FOR THE CODES THAT HAVE COME UP ON THE CAR, BUT THERE ARE NO RECENT CODES/PROBLEMS. I KEEP TELLING THEM THAT I AM HAVING THE SAME PROBLEMS LISTED IN THE FORD RECALL NOTICE BUT I AM TOLD THAT THERE IS NOTHING THEY CAN DO IF THERE IS NO CODE SHOWING A PROBLEM. I AM TERRIFIED TO DRIVE MY SON IN THIS CAR. I ALSO COMMUTE 100 MILES DAILY DOWN A VERY BUSY HIGHWAY AND I AM WORRIED THAT THE CAR WILL DIE AND I WON'T BE ABLE TO PULL OFF THE ROAD SAFELY. FORD NEEDS TO DO SOMETHING IMMEDIATELY BECAUSE THE PROBLEM WITH THE ESCAPE HAS NOT BEEN FIXED! *TR
Vehicle speed control, Oct 21, 2014
I WAS DRIVING HOME AFTER PICKING MY CHILDREN UP FROM SCHOOL. I WAS GOING ABOUT 45 MPH WHEN SUDDENLY I LOST ACCELERATION TO THE CAR. THE CAR DECREASED SPEED VERY FAST AND THE VEHICLE BEHIND ME HAD TO SLAM ON THEIR BRAKES AND CAME VERY CLOSE TO HITTING ME. A WRENCH LIGHT CAME ON. COME TO FIND OUT FORD IS AWARE OF A THROTTLE ISSUE AND HAVE A EXTENDED WARRANTY. I AM CONFUSED TO WHY THIS HASN'T BEEN CALLED FOR RECALL. THIS IS SO DANGEROUS TO ALL OF US. THE SAFETY OF MY FAMILY HAS BEEN PUT IN DANGER DUE TO THIS ISSUE THAT FORD IS AWARE. INCLUDING THE NHTSA IS AWARE OF THIS ISSUE. ARE WE WAITING FOR LIVES TO BE TAKEN TO MAKE THIS A RECALL? NOT ONCE FORD SENT ME A LETTER, EMAIL, OR EVEN CALLED ME TO INFORM THERE WAS A EXTENDED WARRANTY TO GET THIS ISSUE FIXED. AS I SPOKE WITH FORD, ONE OF THE AGENTS SAID "WE ARE BEING PROACTIVE AND GETTING THIS ISSUE FIXED FOR FREE." WHAT A JOKE. I CAN'T IMAGINE IF I WAS ON A MAJOR HIGHWAY GOING 65MPH. THIS IS VERY DANGEROUS AND NEEDS TO BE RESOLVED RIGHT AWAY. IS THERE A NUMBER OF PEOPLE THAT MUST DIE BEFORE NHTSA MAKE THIS A RECALL? IF NHTSA AND FORD KNOW THERE IS AN ISSUE WITH THIS EQUIPMENT WHY NOT GET THIS FIXED? *TR
Air bags, Equipment, Oct 21, 2014
EVERY TIME I ASK FOR, RECALLS LOOK UP BY VIN IT GOES TO A SCREEN THAT SAYS, INTERNET EXPLORER CANNOT DISPLAY THE WEB PAGE. I AM TRYING TO FIND OUT IF THERE IS A RECALL ON MY VEHICLE FOR THE AIRBAGS, I HAVE A 2010 FORD ESCAPE. *TR
Power train, Fuel/propulsion system, Oct 18, 2014
I WAS DRIVING DOWN THE HIGHWAY AND THE VEHICLE LURCHED AND LOST POWER. THE MOTOR WAS STILL RUNNING, BUT WHEN PUSHING THE ACCELERATOR THERE WAS NOTHING. I PULLED TO THE SIDE OF THE ROAD AND STOPPED. THE VEHICLE CONTINUED TO "LOPE" AND THERE WAS A LIGHT ON THE DASH SHOWING A LITTLE WRENCH. I TURNED THE VEHICLE OFF AND STARTED IT BACK UP AGAIN, AND IT RAN FINE. THIS SAME THING HAS HAPPENED AT LEAST 4 MORE TIMES. IF THERE WAS NO IMMEDIATE WAY TO GET OFF THE HIGHWAY, THIS COULD BE VERY DANGEROUS RESULTING IN A REAR END COLLISION. *TR
Power train, Vehicle speed control, Engine, Oct 13, 2014
MY FAMILY AND I WERE TRAVELING HWY 113 IN VA COMING BACK TO PA FROM NC. MY HUSBAND ACCELERATED TO PASS A VEHICLE. AFTER PASSING, OUR VEHICLE BEGAN LOSING ACCELERATION...MY HUSBAND PUSHED THE GAS PEDAL TO THE FLOOR AND WAS NOT GETTING ANY ACCELERATION. THE WRENCH LIGHT ILLUMINATED AND WE HAD TO MAKE AN EMERGENCY STOP ON THE SIDE OF THE HIGHWAY WHILE CARS WERE PASSING US AND COMING UP ON US QUICKLY. WE CAME TO A STOP AND THE VEHICLE BEGAN TO STALL. MY HUSBAND SHUT THE VEHICLE OFF, WAITING A MINUTE AND RESTARTED. THE VEHICLE SEEMED TO RUN FINE THE REST OF THE WAY TO PA. WE CALLED THE DEALERSHIP THE FOLLOWING DAY (MONDAY) AND WERE TOLD THEY COULD NOT GET THE VEHICLE IN UNTIL 8/4. I BEGAN FINDING INFO ON THE WEB REGARDING FORD'S CUSTOMER SATISFACTION PROGRAM 13N03 REGARDING THE THROTTLE BODY. I TOOK THE VEHICLE IN AND WAS TOLD THERE WERE NOT ANY CODES SHOWING ON THE COMPUTER. THEY REFUSED TO REPLACE THE THROTTLE BODY. I WAS TOLD TO DRIVE THE VEHICLE AND IF IT HAPPENED AGAIN TO BRING IT BACK. I REFUSED AND INSISTED THEY REPLACE IT. I AM NOW STILL FIGHTING WITH FORD TO REIMBURSE ME. I HAVE SENT LETTERS TO FORD ONLY TO RECEIVE A "FORM LETTER" BACK FROM THEM SUGGESTING THAT I TAKE THE VEHICLE TO THE DEALERSHIP TO DETERMINE IF THE THROTTLE BODY NEEDS REPLACEMENT...I HAD IT REPLACED ALREADY...THEY OBVIOUSLY DO NOT READ LETTERS SENT TO THEM. I WILL KEEP FIGHTING BUT I DO NOT UNDERSTAND WHY THE NHTSA CONTINUES TO RECEIVE COMPLAINTS ABOUT THIS ISSUE AND DOES NOTHING ABOUT IT. IT IS A HUGE SAFETY ISSUE! SHAME ON FORD AND THE NHTSA! *TR
Power train, Engine, Oct 6, 2014
CONCERN 25 & 51 - VEHICLE LEAKING OIL AND GREASE FROM ENGINE/TRANSAXLE AREA. *TR
Steering, Oct 6, 2014
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 40 MPH, THE POWER STEERING ASSIST FAILED AND CAUSED THE STEERING WHEEL TO BECOME DIFFICULT TO TURN. THE CONTACT HAD TO USE EXTREME FORCE TO TURN THE STEERING WHEEL. THE FAILURE OCCURRED AFTER THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V284000 (ELECTRIC POWER STEERING). THE VEHICLE WAS TAKEN TO THE DEALER FOR FURTHER INSPECTION, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000. UPDATED 11/21/14*CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED. THE TORQUE CONVERTER SENSOR WAS REPLACED. THE MANUFACTURER WOULD NOT REIMBURSE THE REPAIR COST, STATING THAT IT WAS NOT APART OF THE RECALL.*JS
Visibility, Oct 5, 2014
MY CAR WAS PARKED AT MY MOTHERS IN FRONT OF HER GARAGE. I WAS INSIDE THE BARN WITH HER AND WE HEARD THIS NOISE. I LOOKED OUTSIDE AND MY REAR WINDOW ON THE HATCH HAD EXPLODED. IT WAS ONLY ABOUT 70 DEGREES AND CLOUDY OUTSIDE, THE VENTS WERE OPEN AND THE DRIVERS SIDE WINDOW WAS PART WAY DOWN FOR AIR. NO ONE WAS NEAR THE CAR WHEN IT HAPPENED. IT JUST EXPLODED FOR NO KNOWN REASON. NOTHING LEFT TO IT. *TR
Fuel/propulsion system, Oct 4, 2014
THE EASY FUEL CAPLESS FUEL FILLER CAP BROKE OFF INSIDE THE FUEL FILLER NECK. NOW GAS WILL ONLY GO IN VERY SLOWLY AND CHECK ENGINE LIGHT IS ON DUE TO VAPOR LEAK. WILL COST $400 PLUS TO REPLACE ENTIRE FUEL FILLER NECK. *TR
Power train, Fuel/propulsion system, Oct 1, 2014
WHILE DRIVING ON 70 MPH SPEED LIMIT HIGHWAY, THE VEHICLE WITHOUT WARNING SUDDENLY APPEARED TO DOWNSHIFT DROPPING MY SPEED APPROX. BY 20 MPH, THEN LURCHED AT 50 MPH UNTIL I PULLED OFF ON THE SHOULDER. THIS WAS ON A UNLIT STRETCH OF HIGHWAY AND WAS VERY DANGEROUS. I TRIED AGAIN TO DRIVE THE VEHICLE WITH THE SAME RESULTS, MEANWHILE THE DASHBOARD WARNING LIGHTS CAME ON. I THEN PULLED OFF THE ROAD AND TURNED THE VEHICLE OFF FOR ABOUT 5 MINUTES. WHEN IT RESTARTED THE WARNING LIGHTS WERE OFF AND THE CAR DROVE NORMALLY. WITH ABOUT A HOUR LEFT ON THE TRIP, THE CAR STARTED TO DOWNSHIFT AND UPSHIFT RANDOMLY AS I REDUCED MY SPEED TO ABOUT 40 MPH ON A 70 MPH HIGHWAY, WHICH IS VERY UNSAFE, SO THAT I COULD MAKE IT HOME. THE LAST TIME I HAD MY OIL CHANGED, THE SERVICE TECHNICIAN SUGGESTED THAT I CHANGE THE TRANSMISSION FLUID. I FELT LIKE THE OLD FLUID MAY HAVE BEEN THE REASON WHY MY CAR SHIFTED IN AN ERRATIC MANNER. SO, I TOOK THE VEHICLE TO MY LOCAL FORD DEALER FOR THE TRANSMISSION SERVICE. THIS WAS ON JULY 21, 2014. IT WAS A ABOUT WEEK LATER, THAT THE VEHICLE BEGAN LURCHING AGAIN. THIS TIME I DECIDED TO TRY A FULL TANK OF GAS WITH CLEANER TO SEE IF THAT WOULD IMPROVE THE PERFORMANCE. IT DIDN'T. FINALLY, I MADE AN APPOINTMENT WITH A REPAIR SHOP TO FIX IT ON AUG 18, 2014. THEY WERE THE ONES THAT TOLD ME THE FUEL THROTTLE BODY WAS BAD AND THAT'S WHEN I GOOGLED AND FOUND THE EXTENDED WARRANTY HAD EXPIRED ON JULY 31, 2014. THERE SHOULD BE A RECALL FOR THIS PART, NOT JUST A BANDAID TO MAKE IT LOOK LIKE THE NHTSA WAS CONCERNED. IT IS A SAFETY ISSUE AND ALSO AND EXPENSIVE REPAIR AT $400. NHTSA: DO YOUR JOB AND FORCE A RECALL ON THIS PART. YOU KNOW IT IS UNSAFE. *TR
Engine, Oct 1, 2014
I WAS STOPPED AT A STOPLIGHT AND AS I ACCELERATED TO GO THROUGH WHEN IT TURNED GREEN, THE CAR JUST COMPLETELY DIED - NO WARNING. IT RESTARTED RIGHT AWAY SO I CONTINUED ON MY WAY. ABOUT AN HOUR LATER, I HAD JUST TURNED INTO MY NEIGHBORHOOD, SO I WAS GOING ABOUT 10-15 MPH AND IT DIED AGAIN. WE TOOK IT INTO THE SHOP AND SINCE IT WAS NOT DYING FOR THEM, THEY TOLD US THEY COULD NOT PINPOINT THE PROBLEM. WE WENT FOR PROBABLY 9 MONTHS WITHOUT THIS HAPPENING AGAIN, AND THEN ABOUT 3 WEEKS AGO, WE WERE DRIVING ABOUT 55 MPH AND IT JUST RANDOMLY DIED AGAIN. WE TOOK IT INTO THE SHOP THIS TIME AND THEY TOLD US THAT IT WAS THE PURGE VALVE. $1500 LATER, THE PROBLEM IS STILL NOT FIXED. TODAY, IT DIED 3 TIMES IN A MATTER OF 5 MINUTES, ALL INSIDE OF A PARKING GARAGE. THIS CAR IS TOO NEW TO BE POURING THOUSANDS OF DOLLARS INTO IT - ESPECIALLY IF THIS PROBLEM IS AS COMMON AS IT SEEMS. *TR
Power train, Vehicle speed control, Engine, Sep 29, 2014
WHILE DRIVING INTO WORK WITH MY CRUISE CONTROL SET AT 60MPH, MY VEHICLE SUDDENLY SPUTTERED AND THE CRUISE CONTROL DISENGAGED AND THERE SEEMED TO BE A LOSS OF POWER. I REMEMBER THIS DESCRIPTION FROM THE THROTTLE BOTTLE NOTIFICATION I RECEIVED FROM FORD A FEW MONTHS BACK. I HAD TAKEN MY ESCAPE INTO THE DEALERSHIP ON 9/11/14 TO HAVE THIS TAKEN CARE OFF AND NOW 2 WEEKS LATER MY VEHICLE NOW HAS THE THROTTLE CONTROL/POWERTRAIN WARNING LIGHT ON AND IS SHOWING ALL SIGNS OF THE NOTIFICATION FROM FORD. I KNOW THIS ISSUE HAS ALREADY BEEN ADDRESSED, BUT NOW I AM QUESTIONING AS TO WHETHER OR NOT FORD IS ACTUALLY FIXING THE PROBLEM. *TR
Vehicle speed control, Sep 25, 2014
ACCELERATION ABILITY STOPPED ABRUPTLY ON THE INTERSTATE; HAD TO COAST TO SHOULDER. ENGINE TROUBLE/WRENCH LIGHT ILLUMINATED. HAD IT TOWED TO TRANSMISSION SHOP. HAVE FULLY DOCUMENTED P2112 CODE INDICATING THROTTLE BODY ASSEMBLY PROBLEM. VEHICLE HAS EXPERIENCED OTHER SHUDDERING/GEAR CHANGING IN THE PAST, DOCUMENTED WITH THE DEALERSHIP. FORD REFUSES TO SERVICE IT UNDER RECALL EXTENDED WARRANTY BECAUSE THEY DIDN'T SEE THE CODE. I DID NOT KNOW IT SHOULD HAVE BEEN TOWED DIRECTLY TO THEM. WOULD BE NICE TO RECEIVE THIS INFORMATION FROM THE DEALERSHIP BEFORE IT OCCURS. DEALERSHIP TOLD ME "NEXT TIME" IT HAPPENS TO PULL OVER, TURN IT OFF, RESTART IT AND DRIVE IT IN TO THEM FOR THE NECESSARY SERVICE. FORD CUSTOMER SERVICE TOLL FREE REPRESENTATIVE SAID THAT IT IS NOT SAVE ONCE THE LIGHT IS ON AND SHOULD NOT BE RESTARTED AND DRIVEN AGAIN. THIS IS LUDICROUS: THEY ARE NOT TAKING RESPONSIBILITY NOR PROVIDING SAFE AND ACCURATE INFORMATION. *TR
Vehicle speed control, Fuel/propulsion system, Sep 23, 2014
I WAS DRIVING TO GO TO LUNCH WHEN MY THROTTLE BODY JUST STOPPED WORKING IN THE MIDDLE OF THE ROAD. I WAS UNABLE TO DRIVE MY VEHICLE TO A SAFE LOCATION OUT OF THE WAY OF TRAFFIC. I HAD TO SHUT IT OFF SEVERAL TIMES TO JUST GET IT A SIDE ROAD. I HAVE CONTACTED FORD IN REGARDS TO BEING REIMBURSED FOR HAVING THIS PART REPLACED WHICH I PAID FOR OUT OF MY OWN POCKET AND THEY ARE NOT WILLING TO REIMBURSE ME STATING THAT THE DATE FOR REIMBURSEMENT WAS OVER JULY 31ST 2014. I HAVE FOUND ON THE NHTSA THAT THE WARRANTY IS GOOD FOR 10 YEARS OR 150,000 MILES FROM THE DATA OF ORIGINAL PURCHASE, WHICH I PURCHASED THE CAR IN NOVEMBER 2012 AND THERE IS ONLY 55,000 MILES ON IT WHICH IS CLEARLY UNDER THE WARRANTY. I HAD THE PART REPLACED AT BARTOW FORD IN BARTOW, FL AND THE ARE REFUSING TO REIMBURSE ME AS WELL. *TR