2014 Ford Escape
Problems, recalls and owner-reported issues
Engine is the leading concern among 2,086 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Escape model years with reports.
Of the 2014 reports, 47 involved a crash and 103 involved a fire. 41 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Equipment, electrical, engine block heaterJan 15, 2026
Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.
Campaign 26V011000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Seat beltsJul 25, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford F-150 and E-350, 2014-2015 Ford Escape, and 2015 Lincoln MKC vehicles. Improperly manufactured bolts may have been used to install certain seats, seatbacks, seatbelt buckles, or seatbelt anchors on these vehicles.
The improperly manufactured bolts may fracture. If a seat, seatback, or seatbelt anchor attaching bolt fractures, the affected component may not be properly secured, increasing the risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the affected bolts, free of charge. Interim notices informing owners of the safety risk were mailed September 8, 2017. Owners will receive a second notice when remedy parts become available in the fourth quarter of 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S17.
Campaign 17V472000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Electrical system, instrument cluster/panelJun 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Escape vehicles manufactured May 19, 2014, to February 6, 2015, and Transit Connect vehicles manufactured May 11, 2014, to July 2, 2015. Due to a software incompatibility issue, the instrument panel cluster be inoperative including a blank multiple functional display (MFD), and non-functional warning chimes, messages and warning lights. Specific warning chimes, messages and warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
If the instrument cluster is inoperative, the driver of may not be warned of safety related issues such as low tire pressures or disabled air bags, increasing the risk of personal injury or a crash.
Ford will notify owners, and dealers will update the instrument panel software, free of charge. The recall began on August 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C03.
Campaign 15V406000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpJan 9, 2015
Ford Motor Company (Ford) notified the agency on January 8, 2015, that they are recalling certain model year 2014 Ford Escape vehicles manufactured April 15, 2014, to May 8, 2014, and 2015 Lincoln MKC vehicles manufactured April 21, 2014, to May 15, 2014. On April 30, 2015, Ford expanded the recall to cover an additional 45,505 vehicles, including certain model year 2014-2015 Ford Transit Connect vehicles manufactured November 11, 2013, to August 29, 2014, 2014-2015 Ford Fiesta vehicles manufactured April 10, 2014, to June 17, 2014 and 2014 Ford Edge vehicles manufactured April 30, 2014, to May 21, 2014. Improper nickel plating of components within the fuel pump may result in the fuel pump failing.
If the fuel pump fails, the vehicle may stall without warning, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the fuel pump, free of charge. The recall began on February 27, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S30.
Campaign 15V005000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Fuel system, gasoline, deliverySep 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2014 Ford Focus vehicles manufactured May 1, 2014, to May 24, 2014, 2014 Ford Escape vehicles manufactured on June 6, 2014, and 2015 Lincoln MKC vehicles manufactured June 4, 2014, to July 7, 2014. In the affected vehicles, the Fuel Delivery Module (FDM) may crack between the filter body and the filter cap, possibly resulting in low fuel pressure.
A reduction in fuel pressure may result in a vehicle stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the FDM, free of charge. The recall began in September 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S20.
Campaign 14V525000 on NHTSA.gov
Electrical system, wiringAug 11, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, to April 1, 2013, and equipped with 2.0 liter engines and Focus ST vehicles manufactured February 14, 2012, to October 14, 2013, and equipped with 2.0 liter engines. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began in October 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S17.
Campaign 14V495000 on NHTSA.gov
Visibility, sun/moon roof assemblyJul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2014 Ford Escape vehicles manufactured October 15, 2013, through October 22, 2013. The panorama roof glass may not be properly bonded to the attaching bracket.
If the glass panel is improperly bonded, the glass may separate from the vehicle, increasing the risk of a crash or injury.
Ford has notified owners. Dealers will inspect each vehicle and replace the front roof glass if its production date and sequence number falls within the affected range, free of charge. The recall is began on July 14, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S13.
Campaign 14V403000 on NHTSA.gov
Structure, body, doorMay 7, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, through April 10, 2014. Due to an assembly misalignment between the exterior door handle and the door outer panel, the affected vehicles have doors that may be difficult to close or may possibly open while driving.
A door that opens unexpectedly may result in an unrestrained occupant falling from the vehicle, increasing the risk of injury.
Ford will notify owners, and dealers will inspect and correct the mounting of the door handles, as necessary, free of charge. The recall began on May 30, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S03.
Campaign 14V239000 on NHTSA.gov
Air bags, frontal, sensor/control module-inactiveMay 7, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 C-MAX, and Escape vehicles. In the affected vehicles, the restraint control module (RCM) may have errors in the programming software which may result in a delayed deployment of the side-curtain rollover air bag.
If the side-curtain rollover air bag is delayed in deploying in certain rollover circumstances, the risk of injury to the passengers is increased.
Ford will notify owners, and dealers will reprogram the RCM, free of charge. The recall began on May 30, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S04.
Campaign 14V237000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
Representative owner complaints
2,086 reports, newest first.
Engine, Oct 21, 2015
IN MARCH 2015 CAR KEPT STALLING WHILE DRIVING AND WHILE STOPPED. BROUGHT TO DEALER WHO DIAGNOSED AS A PROBLEM WITH FUEL PUMP. AFTER A MONTH I GOT THE CAR BACK WITH REPLACED FUEL PUMP. AFTER THE FIX, CAR WOULD OFTEN HESITATE, SPUTTER AND SHAKE LIKE IT WAS ABOUT TO STALL. IN SEPTEMBER CAR KEPT STALLING ON START UP. BROUGHT TO DEALER WHO SAID CAR WAS "FINE" AND OPERATING AS DESIGNED. THEY COULDN'T DUPLICATE PROBLEM. CAR CONTINUES TO HESITATE, SPUTTER AND SHAKE. AGAIN YESTERDAY CAR STALLED OUT 3 TIMES AT START UP. DON'T FEEL SAFE DRIVING IT.
Electrical system, Oct 16, 2015
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE STALLED AND THE BATTERY WARNING LIGHT ILLUMINATED. THE CONTACT COASTED OVER TO THE SHOULDER AND WAS SHIFTED INTO PARK. THE CONTACT WAITED FOR A FEW MINUTES AND THE VEHICLE RESTARTED. THE CONTACT STATED THAT THE VEHICLE WAS DIAGNOSED AT AN UNKNOWN LOCATION WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,439.
Structure, Oct 13, 2015
DOOR AJAR WARNING KEEPS GOING ON AND EVEN AFTER REPEATED HARD CLOSE OF DOOR WARNING IS STILL ON. VEHICLE IS IN PARK AND NOT MOVING. DOOR LATCH ASSEMBLY NEEDING REPLACEMENT.
Power train, Oct 6, 2015
THIS IS LEASED. MY AUTO TRANS. RANDOMLY POPS INTO NEUTRAL THEN KICKS INTO GEAR, CAUSING A JOLT. THIS HAPPENS SOMETIMES NOT AT ALL, AND ONCE THREE TIMES IN ONE DAY. I'VE TAKEN IT TO THE FORD DEALER WHO CANNOT REPLICATE THE PROBLEM, BUT HAS BUT A LOT OF MILES ON MY LEASE. LAST FRIDAY, THIS ALMOST CAUSED AN ACCIDENT. I HAVE SINCE BEEN ON CHAT WITH FORD, HAVE CALLED THEM, HAVE COMPLAINED REGARDING NC LEMON LAW, AND MORE, AND FORD WILL NOT REPLY AT ALL. MY WIFE IS UPSET THAT I AM EVEN DRIVING THE CAR, AND I WILL NOT LET HER DRIVE IT. I WAS TAKING TWO FRIENDS GOLFING A FEW WEEKS AGO AND IT HAPPENED TWICE, AND THEY BOTH COMMENTED, SO I HAVE WITNESSES WHO FELT IT. I WANT A RESOLUTION. THIS HAS CAUSED TO NEAR MISSES. ONE WHEN PULLING FROM A PARKING LOT ONTO A 45 MPH ROAD WHEN IT STALLED FOR ABOUT 50 YARDS, AND LAST FRIDAY ON THE HIGHWAY WHEN IT STALLED THEN VERY ABRUPTLY AND NOISILY KICKED BACK INTO GEAR. I WAS WILLING TO GET THE CAR FIXED, BUT AFTER HAVING IT INTO THE FORD DEALER NOW FOUR TIMES, I JUST WANT FORD TO GET ME OUT OF THE LEASE AND INTO ANOTHER FORD OR LINCOLN, WHICH I THINK IS A FAIR RESOLUTION, AS I WILL STILL BE PAYING FOR A CAR. I KNOW I CANNOT DRIVE THIS ONE ANYMORE, BUT CURRENTLY DON'T HAVE ANOTHER OPTION. THIS HAPPENS RANDOMLY, ALWAYS IN MOTION WHILE PICKING UP SPEED. USUALLY WHEN THE MOTOR IS WARM OR GETTING THERE. IT CAN BE AT 15-20 MPH OR EVEN ON A 70 MPH HIGHWAY. NO CONSISTENCY. IT HAS PROBABLY HAPPENED 30 OR 40 TIMES IN THE LAST SIX MONTHS, INCLUDING THE BAD ONE FRIDAY, ONCE ON SATURDAY, TWICE ON SUNDAY AND ONCE TODAY (TUESDAY). I AM NOW TRACKING THE INCIDENTS.
Other or unspecified, Sep 24, 2015
THE SEALS ON THE AIR CONDITIONER EVAPORATOR DRAIN BOX HAVE FAILED TWICE IN 3 MONTHS. THIS CONDITION ALLOWS WATER THAT SHOULD DRAIN OVERBOARD THROUGH THE EVAPORATOR DRAIN BOX DRAIN HOSE TO LEAK OUT OF THE EVAPORATOR BOX ONTO THE FLOOR CARPET ON EACH SIDE OF THE CAR. THE WATER SATURATES THE CARPET UNDER THE DRIVERS AND PASSENGERS FEET. THE WATER CREATES A POTENTIALLY DANGEROUS CONDITION OF THE DRIVERS FEET BEING ABLE TO SLIP OFF THE BRAKE OR GAS PEDAL FROM BEING CONTINUOUSLY WET WHILE OPERATING THE CAR. FORD REPAIRED THE CAR UNDER WARRANTY 3 MONTHS AGO. THE SEALS FAILED AGAIN AND SATURATED THE CARPET ON THE DRIVERS SIDE WITH WATER THAT LEAKED OUT OF THE EVAPORATOR BOX. FORD'S SERVICE MANAGER STATED "THE FACTORY FORD REPAIR KIT FOR THIS CONDITION IS NOT WORKING". HE ALSO STATED "THIS SEAL FAILURE IS AFFECTING 33% OF THE ESCAPES ON THE ROAD AND OTHER MAKES THAT USE THE SAME SEALS AND FORD IS AWARE OF THE HIGH RATE OF SEAL FAILURES". FORD TOLD US TO KEEP DRIVING THE CAR BECAUSE THE SERVICE DEPARTMENT IS BACKED UP WITH THESE REPAIRS. WHY ISN'T THERE A RECALL ON THESE AFFECTED VEHICLES? HOW MANY PEOPLE HAVE TO DIE BEFORE FORD ISSUES A RECALL ON THE AFFECTED VEHICLES?
Seat belts, Sep 15, 2015
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT THE SEAT BELT ASSEMBLY WAS UNSTABLE AND MADE RATTLING AND POPPING NOISES. THE CONTACT STATED THAT THE FAILURE CAUSED THE SEAT BELTS TO LOCK IN ONE PLACE AND WOULD NOT ADJUST. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO DIAGNOSED AND REPLACED THE SEAT BELT ASSEMBLY. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED AND A REGIONAL INSPECTOR WAS DISPATCHED TO INSPECT THE FAILURE. THE SEAT BELT ASSEMBLY WAS REPLACED AGAIN, INCLUDING ADDING INSULATION TO REDUCE THE NOISE. THE FAILURE RECURRED FOUR TIMES AND WAS REPAIRED THREE TIMES, BUT THE NOISE COULD STILL BE HEARD. THE FAILURE MILEAGE WAS 25,000.
Air bags, Seat belts, Aug 14, 2015
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE REPAIR. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Fuel system, Gasoline, Aug 12, 2015
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V005000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/05/15.*JB
Other or unspecified, Aug 11, 2015
WHILE TRAVELING ON I-76, I CAME UPON A TRUCK-TIRE TREAD IN THE MIDDLE OF MY LANE. THERE WERE VEHICLES ON BOTH SIDES OF ME SO I COULD NOT SWERVE TO AVOID IT, I RAN OVER IT AND IT DAMAGED THE ENGINE SHIELD ON THE UNDERSIDE OF MY CAR ($300), A FRIEND RECENTLY HAD A SIMILAR INCIDENT IN WHICH A TRUCK AHEAD AND ON HIS RIGHT THREW A TREAD WHICH STRUCK THE FRONT OF THE CARE ($1300). WHILE ON A RECENT EXTENDED TRIP, I CAME UPON 50-75 DISCARDED TREADS ON THE INTERSTATES. THE PURPOSE OF MY MAKING THIS REPORT IS TO SUGGEST THAT CONSIDERATION BE GIVEN TO BANNING RETREADS ON OVER-THE-ROAD TRUCKS. THEY APPEAR TO BE UNRELIABLE AND COULD CAUSE SERIOUS ACCIDENTS AT THESE SPEEDS IF THEY HAVEN'T ALREADY.
Structure, Other or unspecified, Aug 9, 2015
**THIS INCIDENT INVOLVES THE PANORAMIC ROOF GLASS/WINDOW SPONTANEOUSLY BURSTING AT HIGHWAY SPEEDS.** MY FAMILY AND I WERE DRIVING AT HIGHWAY SPEEDS WHEN SUDDENLY WE HEARD A VERY LOUD EXPLOSION. IT STARTLED MY HUSBAND, HE ALMOST LOST CONTROL OF THE VEHICLE BECAUSE THE VEHICLE SWERVED AS A RESULT OF HAVING THE ROOF TORN OPEN AT HIGHWAY SPEEDS. THIS INCIDENT COULD CAUSE A SEVERE, LIFE-THREATENING INJURY. WE PULLED OVER TO THE SIDE OF THE ROAD. WE SAW THAT THE GLASS HAD BURST ALMOST COMPLETELY, LEAVING ONLY APPROXIMATELY 1.5" MARGINS OF SHATTERED GLASS AROUND THE EDGES. THE RUBBER BOND THAT SEALS THE GLASS ON ALL FOUR SIDES TO THE ROOF OF THE VEHICLE BENT TO THE POINT WHERE IT WAS FLAILING ABOUT ON THE HIGHWAY. THE SHATTERED PIECES OF GLASS CHIPPED/SCRATCHED/DAMAGED THE ROOF RACK, REAR PANORAMIC ROOF GLASS (THE PANORAMIC ROOF ON THE THIS ESCAPE IS COMPRISED OF TWO GLASSES, ONE IN THE FRONT THAT SLIDES OPENED AND CLOSED, AND THE REAR ONE THAT REMAINS STATIONARY) AND THE ROOF OF THE VEHICLE. ABSOLUTELY NOTHING IMPACTED THE VEHICLE TO CAUSE THIS DAMAGE. THIS INCIDENT IS NOT A RESULT OF MISUSE OR ABUSE. IT IS ABSOLUTELY A DEFECTIVE COMPONENT THAT FORD MOTOR COMPANY HAS NOT BEEN RESPONSIBLE FOR. WHILST ON THE SIDE OF THE ROAD, WE CONTACTED OUR FORD DEALERSHIP. THEY TOLD US TO SEND PICTURES. WE DID AND THEY SENT THEM TO FORD CORPORATE FOR APPROVAL. THEY ANSWERED THAT SINCE THEY CAN'T SEE THE DEFECTIVE COMPONENT IN THE PICTURES, THEY CAN ASSUME SOMETHING IMPACTED THE GLASS AND THEREFORE THE INCIDENT DOES NOT QUALIFY FOR WARRANTY SERVICE. I WAS QUOTED THAT THE REPAIRS COULD COST APPROXIMATELY $1500USD. I HAVE DOCUMENTATION AND PICTURES OF THE INCIDENT THAT I WOULD BE MORE THAN HAPPY TO SHARE IF DEEMED HELPFUL TO MAKE MY CASE. THIS IS AN ISSUE THAT HAS AFFECTED MANY ESCAPE OWNERS. THERE WAS EVEN A RECALL IN 2014 REGARDING ISSUES WITH THE PANEL OF THE PANORAMIC ROOF.
Service brakes, Aug 6, 2015, crash
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH GOING DOWN A HILL WITH THE BRAKES ENGAGED, THE BRAKE PEDAL WENT TO THE FLOOR AND FAILED TO RESPOND WITHOUT WARNING. THE VEHICLE CRASHED INTO A GRANITE WALL AND ROLLED OVER LANDING IN AN UPRIGHT POSITION. THE CONTACT MENTIONED THAT ONLY THE SIDE AIRBAGS DEPLOYED. NO POLICE REPORT WAS FILED. THE CONTACT WAS SORE BUT DID NOT SEEK MEDICAL ATTENTION. THE VEHICLE HAD NOT BEEN REMOVED FROM THE PROPERTY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.
Wheels, Aug 5, 2015
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT WHILE GETTING THE VEHICLE SERVICED, THE TECHNICIAN COULD NOT FIND A LUG NUT WRENCH TO FIT THE LUG NUTS ON THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LUG NUTS WERE ENLARGED AND NEEDED TO BE REPLACED. THE LUG NUTS WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,650.
Other or unspecified, Aug 5, 2015
I ATTEMPTED TO CLOSE THE REAR LIFT GATE DOOR BY THE HANDLE, AND IT ACTED AS IF THERE WERE NO SCREWS HOLDING IT TO THE DOOR. I HAD TO GRASP AND PULL DOWN ON THE DOOR TO CLOSE IT THEN AND SINCE THEN IN ALL CASES. POOR MANUFACTURE.
Power train, Electrical system, Other or unspecified, Jul 30, 2015
WHENEVER CAR IS ON AND PARKED, NOT MOVING, OR GOING SLOWER THAN 20 MPH, THE AIR CONDITIONING DOES NOT COOL AND BLOWS EXTREMELY HOT AIR INTO THE CAR. IF I AM IN TRAFFIC, AT A STOP LIGHT, GETTING DRIVE THROUGH, OR PARKING THE CAR, IT QUICKLY GETS DANGEROUSLY HOT. RIGHT NOW WE HAVE 100+ DEGREE DAYS CONSISTENTLY, WITH MY CHILD IN THE BACK SEAT I FEAR DRIVING MY VEHICLE IN THIS HEAT AS IT IS KNOWN TO KILL IN TEXAS. MY FATHER IS AN ELECTRICIAN AND WHEN I TOLD HIM HE SAID IT LOOKS LIKE AN ELECTRICAL OR POWER PROBLEM BECAUSE HE THINKS THE CAR IDLES TOO LOW.
Vehicle speed control, Jul 29, 2015
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION AND SURGED FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.
Air bags, Jul 16, 2015
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS) WAS RECEIVED IN NOVEMBER OF 2014. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/25/15*LJ UPDATED 01/26/15.*JB
Engine, Jul 6, 2015
USES TO MUCH GAS,GAUGES ON DASH GO UP AND DOWN TO MUCH, EX, IT SAYS 150 MILES TIL E GO 8 MILES IT SAYS 126. PARK IT SAYS 163 MILES TO E , START CAR BACK UP IT SAYS 187 MILES TIL E. IT IS NEVER THE SAME. DEALER SAYS THEY REPLACED GAUGES BUT IT STILL DOING IT. I PUT 11GALLONS OF GAS IN IT WILL SAY 287 MILES TIL E GO 60 MILES IT SAYS 164 MILES TIL E GAS GAUGE GOES FROM FULL TO 1/2 TANK WHICH MEANS IT TOOK 7 GALLONS TO GO 60 MILES WHICH MEANS 8.5 MILES TO A GALLON.
Fuel/propulsion system, Jun 30, 2015
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V005000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Vehicle speed control, Engine, Jun 20, 2015
"ENGINE FAULT SERVICE NOW LIGHT" CAME ON TWICE WITH "HILL START ASSIST NOT AVAILABLE" BOTH TIMES. AFTER STOPPING AT TRAFFIC LIGHT AND STEPPING ON GAS PEDAL, CAR WOULD NOT MOVE AND GAVE NO INDICATION IT HAD STALLED. ALL NORMAL LIGHTS WERE ON. I PUT CAR IN "PARK" AND RESTARTED. THIS HAS HAPPENED TWICE ON HILLS AND HAS DIED ON ME FOUR TIMES.
Engine, May 28, 2015
I WAS DRIVING ON THE HIGHWAY WHEN THE "ENGINE FAULT SERVICE NOW" WARNING LIGHT CAME ON. MY CAR THEN LOST POWER AND WENT INTO A "LIMP HOME" MODE. ONCE I SAFELY ARRIVED AT MY DESTINATION I TURNED OFF THE VEHICLE. ONCE IT WAS TURNED BACK ON, IT WAS FINE. I TOOK THIS INTO THE DEALERSHIP. THEY REPAIRED A RECALL AND ORDERED PARTS. IT TOOK A FEW DAYS FOR THE PARTS TO GET IN. DURING THAT TIME EVERY TIME I DROVE ON THE HIGHWAY THE CAR STARTED MAKING A KNOCKING NOISE AND THEN THE LIGHT WOULD COME BACK ON AND THE VEHICLE WOULD GO BACK INTO THAT LIMP HOME MODE. I WAS ALMOST REAR ENDED BY SEMIS AND OTHER VEHICLES AT FAST RATES OF SPEED DUE TO THIS ISSUE. I TOOK THE VEHICLE BACK IN FOR THEM TO INSTALL THE ORDERED PARTS. WHEN I GOT MY CAR BACK THE ISSUE CONTINUED, AND NOW MY CAR IS IN THE SHOP FOR THE 4TH TIME. THEY ARE WORKING WITH FORD ENGINEERS AND THEY ARE NOT HAVING LUCK FINDING THE ISSUE. I HAVE READ OF OTHER INDIVIDUALS HAVING THIS SAME ISSUE. IS IT GOING TO TAKE A FATALITY BEFORE SOMETHING IS DONE? I HAVE AN 8 MONTH OLD BABY, AND I BOUGHT A NEW CAR FOR SAFETY AND SECURITY - I DO NOT HAVE EITHER AT THIS TIME.
Engine, May 22, 2015
MOST RECENT AND TROUBLING INCIDENT WAS TRAVELLING DOWNHILL AROUND 30 MPH, NOT PRESSING GAS PEDAL, AND ENGINE RPMS ROSE TO OVER 4000 AND STAYED WITH THE ENGINE MAKING A DISTINCT NOISE THAT EVEN A 12 YEAR OLD NOTICED WAS NOT RIGHT. AFTER APPLYING BRAKE AND REACHING BOTTOM OF HILL, THE RPMS EVENTUALLY REDUCED. SO FAR THIS EXTREME CASE WAS A ONE TIME OCCURENCE, BUT SEEMS RELATED TO OTHER BEHAVIOR. DURING REGULAR IN-TOWN TRAVELLING THE ENGINE JUST DOES NOT SEEM TO CHANGE GEARS CORRECTLY OR SMOOTHLY. RPMS WILL REMAIN BETWEEN 2000-3000 REGARDLESS IF YOU ARE GOING 10 MPH OR 55 MPH, BUT PROBLEM IS NOT CONSISTENT. MULTIPLE TIMES WHEN PULLING OUT INTO TRAFFIC AND ALSO GOING INTO REVERSE, THE CAR ALMOST STALLS AND DOES NOT ACCELERATE AS QUICKLY AS IT SHOULD GIVEN THE PRESSURE ON THE GAS PEDAL. IT SEEMS AS IF ALL OF THESE TYPES OF ISSUES ARE RELATED TO THE SAME CORE PROBLEM WITH THE ENGINE/TRANSMISSION AND I SEE OTHER COMPLAINTS HERE SIMILIAR TO THIS. I'VE HAD THE CAR FOR 8 MONTHS AND IT SEEMS TO BE MORE FREQUENT AS TIME PASSES. THESE ISSUES ARE MUCH MORE NOTICABLE WITH DAILY DRIVING, BUT MY HUSBAND HAS NOTICED DURING THE FEW TIMES HE DRIVES THE CAR. HE SAYS IT IS JUST A "CLUNKY" DRIVING CAR, BUT CAR FEELS VERY UNRELIABLE WHEN DRIVEN ON A DAILY BASIS ESPECIALLY FOR THE PRICE.
Air bags, May 1, 2015
I BOUGHT THIS CAR A YEAR AGO, AND PUT A ROAD SAFETY KIT UNDER THE FRONT PASSENGER SEAT. LAST WEEK MY PASSENGER SEAT AIR BAG LIGHT CAME ON AND THE AIRBAG WAS DISCONNECTED. THE DEALER SAID A WIRE BROKE BECAUSE THAT KIT WAS UNDER THE SEAT. THEY ARE CHARGING ME OVER $200.00 TO REPLACE THIS BROKEN WIRE AND PIGTAIL! THIS IS A BIG SAFETY CONCERN THAT SUCH A SMALL ITEM CAN DISARM A BIG SAFETY FEATURE. WHY IS THIS AREA SO ACCESSIBLE TO SUCH A PROBLEM? THIS IS A BIG ENGINEERING DEFECT ON FORD'S PART. THESE VEHICLES SHOULD BE RECALLED AND HAVE A GUARD OF SOME SORT INSTALLED TO KEEP THIS FROM HAPPENING. EVEN A CHILD COULD KICK SOMETHING SMALL, EVEN A BABY BOTTLE, UNDER THE SEAT. THEN, THE AIRBAG WOULD NOT WORK AS AN ADULT GOT INTO THE CAR. *TR
Engine, Apr 30, 2015
WHILE PULLING OUT OF A PARKING LOT, THE A/C WAS TURNED ON. THERE WAS A GRINDING NOISE, SMOKE STARTING COMING UP FROM THE HOOD AND OUT THE WHEEL WELL, AND THE ENGINE STALLED OUT, LEAVING THE CAR IN HALF WAY OUT IN TRAFFIC. EACH TIME THE ENGINE WAS RESTARTED, IT STALLED OUT AGAIN RIGHT AWAY. FINALLY THE VEHICLE WAS PUSHED OUT OF THE ROAD AND INTO AN ADJACENT PARKING LOT FOR TOWING. THE DEALERSHIP SAYS THE COMPRESSOR BLEW AND SENT METAL SHRAPNEL THROUGHOUT THE HOOD, PENETRATING RUBBER HOSES AND BELTS, AND CAUSING THE CAR TO STOP RUNNING. *TR
Vehicle speed control, Engine, Fuel/propulsion system, Apr 29, 2015
I HAVE ISSUED A COMPLAINT ABOUT THREE AND A HALF MONTHS AGO. AGAIN, MY MOTHER IS STILL HAVING ACCELERATION PROBLEMS WITH HER CAR. ON APRIL 22ND, SHE STATED THAT SHE WAS GOING UP A HILL, AND THE CAR SUDDENLY STARTED REVVING TO 4000-5000RPM. AT ONE POINT, SHE SAID SHE LIGHTLY WENT ON THE GAS TO SEE IF THE FUEL WOULD KICK IN AND IT REVVED UP 500 RPM PAST THE REDLINE, AND STILL NO ACCELERATION. ONE DAY, MY MOM IS GOING TO END UP BEING REAR-ENDED WHEN THIS HAPPENS AND I WOULD NOT LIKE THAT TO HAPPEN. FORD ABSOLUTELY NEEDS TO DO SOMETHING ABOUT THIS. I'VE SCROLLED THROUGH ALL COMPLAINTS OF THIS MODEL YEAR AND I'VE SEEN THAT AT LEAST 50 PEOPLE ARE EXPERIENCING THESE PROBLEMS. FORD MUST FIX THIS (THAT MEANS ISSUE RECALLS!!!)!!!!! *TR
Visibility/wiper, Apr 6, 2015
WINDSHIELD WIPER FLUID LEAKING IN CAR, LEAK IN HOSE. WHEN FIXED DIDNT SEAL WINDSHIELD PROPERLY CAUSING RAIN TO COME INTO VEHICLE CAUSING UNSAFE DRIVING. *TR