2018 Ford Escape
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,795 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Escape model years with reports.
Of the 2018 reports, 25 involved a crash and 5 involved a fire. 30 people were injured.
What owners report most often
Recalls and investigations
Equipment, electrical, engine block heaterJan 15, 2026
Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.
Campaign 26V011000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsFeb 12, 2018
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the brake hoses, replacing any that are incorrect, free of charge. The recall is expected to begin March 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S04.
Campaign 18V104000 on NHTSA.gov
Air bags, side/windowDec 18, 2017
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
If the component detaches during deployment, it may enter the passenger compartment and be a projectile within the vehicle cabin, increasing the risk of injury.
Ford will notify owners, and dealers will replace the driver and passenger side curtain air bags, as necessary, free of charge. The recall is expected to begin January 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S44.
Campaign 17V803000 on NHTSA.gov
Representative owner complaints
1,795 reports, newest first.
Vehicle speed control, Jan 7, 2020
WHILE DRIVING MY CAR IT BEGAN TO ACCELERATE ON ITS ON, I WAS ABLE TO CONTROL THE SPEED BY PUSHING ON THE BRAKES, THE INSTANT I REMOVED MY FOOT OF THE BREAK THE CAR ACCELERATED ON ITS OWN AGAIN. I FOUND AN AREA TO PARK, TURNED OFF THE CAR. I RESTARTED THE CAR TO DRIVE HOME THE CAR AGAIN ACCELERATED ON ITS OWN, I PARKED IT IN A OPEN LOT , TURNED THE CAR OFF. WHEN I STARTED THE CAR THE ENGINE MADE A LOUD RUBBING SOUND. AT THIS POINT I HAD MY CAR TOWED FOR SERVICE.
Engine, Jan 2, 2020
WHILE DRIVING TO TOWN 16 OCT.18-CHECK ENGINE LIGHT CAME AND I TOOK THE CAR TO DEALER. CODE WAS 1136 AND I WAS TOLD THE LONG BLOCK WOULD NEED TO BE REPLACED. WORK WAS DONE AND CAR RETURNED 22 OCT.18.
Steering, Jan 1, 2020
I BOUGHT 2018 FORD ESCAPE WITH 6K MILES ON IT. AFTER ONE WEEK "STEERING ASSIST FAULT SERVICE REQUIRED" MESSAGE APPEARS AND GOES ON DISPLAY PANEL DURING START AND AFTER PUTTING IN DRIVE MODE. THE STEERING GET LOCKED. VEHICLE WAS IN MOTION. BELOW DESCRIPTION FORM FORSCAN DIAGNOSTIC PROGRAM: CODE: C102D - HIGH FRICTION INSIDE POWER STEERING STATUS: - DTC PRESENT AT TIME OF REQUEST - MALFUNCTION INDICATOR LAMP IS ON FOR THIS DTC MODULE: POWER STEERING CONTROL MODULE FREEZE FRAME : -GLOBTIM: 32582214 SEC - GLOBAL REAL TIME -TOTDIST: 5950.0 KM - TOTAL DISTANCE -MOD_SUP_V: 12.25 VOLT - MODULE SUPPLY VOLTAGE -OUTTMP: 2 C - EXTERNAL TEMPERATURE FROM SENSOR -PWR_MODE_KEY: RUNNING - POWER MODE KEY STATE -PWR_MODE_QF: POWER MODE OK - POWER MODE QUALITY FACTOR -SSHFT_TQ_S2: -1.9 NM - STEERING SHAFT TORQUE SENSOR #2 -MOD_SUP_V: 12.40 VOLT - MODULE SUPPLY VOLTAGE -PSCM_INT_TEMP: 17 C - PSCM INTERNAL TEMPERATURE -VSS: 30.0 MIL/H - VEHICLE SPEED THIS PROBLEM APPLIES TO MANY OTHER CARS BELOW LINKS TO PAGES DESCRIBING THE PROBLEM: HTTPS://WWW.FORDESCAPE.ORG/THREADS/STEERING-ASSIST-FAULT.17578/PAGE-2#POST-979554 NOTICE: CAR IS ALLREADY EXPORTED TO EUROPE PROBLEM IS NOT SOLVED BY FORD THAT IS WHY I FILLED THIS FORM.
Other or unspecified, Engine, Fuel/propulsion system, Dec 29, 2019, crash, fire
ON DECEMBER 26, 2019, ANOTHER OTHER VEHICLE HIT THIS 2018 FORD ESCAPE, SPINNING IT INTO ANOTHER VEHICLE. THIS ESCAPE CAUGHT ON FIRE AND WAS TOTALLY DESTROYED. ALL INVOLVED VEHICLES (ALL FORDS) WERE IN MOTION TRAVELING ABOUT 50 MPH. THIS ESCAPE WAS TRAVELING NORTH ON ROUTE 122 NEAR BURNT CHIMNEY, VA. THE OTHER TWO FORDS WERE TRAVELING SOUTH ON THIS TWO LANE ROAD.
Engine, Dec 26, 2019
ENGINE OVERHEAT LIGHT WOULD COME ON IMMEDIATELY UPON STARTING THE ENGINE AND WOULD REMAIN ON. CAR STALLED SEVERAL TIMES BUT I WAS ABLE TO START IT UP AGAIN AFTER A FEW MINUTES AND IT DROVE FINE. FINALLY, THE CAR COMPLETELY STALLED AND HAD TO BE TOWED TO A FORD DEALERSHIP. THE VEHICLE IS STILL UNDER WARRANTY BUT IT NEEDED A NEW ENGINE SHORT BLOCK AS THERE WAS A CRACK IN THE SHORT BLOCK, CAUSING COOLANT TO LEAK INTO THE CYLINDERS. THIS VEHICLE HAD 25,000 WHEN THIS OCCURRED AND HAD BEEN LEASED (NEW) FOR LESS THAN 1 YEAR. DEALERSHIP WAS BACKLOGGED WITH ENGINE REPAIRS ON FORD ESCAPES FROM VARIOUS MODEL YEARS. THE DEALERSHIP LISTED THE REPAIR THE PROBLEM AS "CYLINDER DECK SURFACE IMPERFECTION." MY VEHICLE WAS IN SERVICE FROM OCTOBER 29, 2019 TO DEC 16, 2019.
Engine, Fuel/propulsion system, Dec 16, 2019
ON MARCH 3, 2018, WE PURCHASED A 2018 FORD ESCAPE FROM DUVAL FORD IN JACKSONVILLE, FL. SOON AFTER THE PURCHASE, WE EXPERIENCED ISSUES WITH THE CAR STALLING AND JERKING WHEN APPLYING GAS. ALTHOUGH THE SITUATION ONLY OCCURS ON OCCASION, IT IS A DANGEROUS PROBLEM WHEN ACCELERATING INTO TRAFFIC. THE MAIN TIME THIS HAS HAPPENED IS DURING LONG TRIPS. WITH OUR TRAVEL SCHEDULE AND FAMILY OUT OF TOWN, WE NEED A RELIABLE VEHICLE TO SAFELY TRANSPORT US TO WHATEVER LOCATION WE CHOSE. WE CALLED TO REPORT THE ISSUE AND TRIED SOME OF THE TROUBLE SHOOTING EFFORTS EXPLAINED TO US VIA PHONE. THE ISSUE PERSISTED; THEREFORE, ON MAY 8, 2018 WE RETURNED THE VEHICLE TO THE SERVICE DEPARTMENT EXPLAINING DETAILS OF THE STRUGGLES PREVIOUSLY MENTIONED. WE ASKED THEM TO CHECK THE FUEL INJECTOR AND OTHER ENGINE MISFIRES. TWO DAYS LATER, THEY RETURNED THE CAR STATING THERE WERE NO ISSUES FOUND. THIS PROCESS HAS CONTINUED SEVERAL TIMES FROM APRIL 2018 UNTIL TODAY. OUR LAST ATTEMPT TO ALLOW DUVAL FORD SERVICE DEPARTMENT TO REPAIR THE ISSUE, WAS ON DECEMBER 5, 2019. WE TOOK THE CAR INTO THE SHOP, REPORTED IN DETAIL ABOUT THE ON-GOING ISSUE AND ASKED FOR THE OIL TO BE CHANGED. THE SERVICE DEPARTMENT HAD THE VEHICLE FOR 9 DAYS, DROVE IT 31 MILES, AND REPORTED THAT NO ISSUES WERE FOUND. DURING THE 9-DAY STAY, WE CALLED TO ASK ABOUT THE STATUS OF THE VEHICLE, ONLY TO BE TOLD THAT IT WAS BEING WORKED ON. ON SATURDAY, DECEMBER 14, 2019, AFTER A 9-DAY STAY IN THE SERVICE DEPARTMENT PARKING LOT, WE WENT TO RETRIEVE OUR VEHICLE ONLY TO FIND THAT THE OIL HAD NOT BEEN CHANGED AND NO ISSUE WAS RESOLVED WITH THE PROBLEM WE REPORTED.
Structure, Dec 10, 2019
LEAK FROM ROOF BY REAR VIEW MIRROR SATURATING INSIDE OF CAR AND CONSOLE WHEN RAINING. CAR WAS STATIONARY AT TIME.
Power train, Electrical system, Engine, Nov 26, 2019
THE VEHICLE WAS PURCHASED IN MAR/APR 2019 WITH 3000 MI. THE VEHICLE HAD ALL REGULAR MAINTENANCE CHECKS PRIOR TO THE 11/11/19 INCIDENT. THERE WERE NO VEHICLE ALERTS REGARDING COOLANT OR ENGINE OVERHEATING PRIOR TO THIS INCIDENT. AT 17349MI, THE VEHICLE WAS PARKED AFTER A 35MIN DRIVE ON THE TOLLWAY. THE VEHICLE HAD ONE COOLANT/HOT ENGINE WARNING AFTER THE VEHICLE HAD BEEN PARKED FOR 2.5HRS IN SUB-ZERO WEATHER. I TURNED OFF AND THEN ON AGAIN 5 MIN LATER. THIS TIME THE ENGINE SHUT ITSELF OFF IMMEDIATELY FOLLOWING THE KEY TURN.THE VEHICLE'S ENGINE "LOCKED UP" AND IS AT THE DEALERSHIP AWAITING REPAIR. I HAVE BEEN TOLD THIS REPAIR COULD TAKE 4-6 WEEKS BECAUSE ENGINES ARE ON BACK ORDER AND GENERALLY TAKE UP TO TWO WEEKS TO INSTALL. THE DEALERSHIP ALSO STATES THAT THERE WAS NO WAY THAT THIS REPAIR WOULD HAVE BEEN FOUND IN PREVIOUS MAINTENANCE CHECKS.
Engine, Nov 20, 2019
THE CAR BEGAN TO SHUTTER AND FELT AS IF IT WAS LOSING POWER. THE ENGINE LIGHT DID COME ON AND I TRIED TO GET TO THE SHOULDER OF THE HIGHWAY, BUT THE ENGINE LIGHT TURNED OFF AND THE CAR BEGAN TO FUNCTION AS NORMAL. I MADE AN APPOINTMENT THE NEXT BUSINESS DAY WITH NO CONCERNS FROM THE SERVICE REP STATING IT WAS MOST LIKELY FROM THE WEATHER CHANGE AND SCHEDULED ME IN FOR 5 DAYS LATER. I CONTINUED DRIVING THE CAR WITH NO KNOWN PROBLEMS OR IDENTIFYING LIGHTS THAT A PROBLEM EXISTS. AFTER ABOUT 5-7 HRS AFTER DROPPING OFF I WAS TOLD BY THE SERVICE REP THAT THE 1.5 ECHO BOOST ENGINE IS LOSING COOLANT THROUGH THE MOTOR AND THE SHORT BLOCK IS TO BE REPLACED. AS WELL AS STATING THAT THIS PROBLEM IS ON AN INTERNAL WATCH LIST FROM FORD. I HAVE HIGH CONCERNS THAT I CONTINUED TO DRIVE MY 18-MONTH-OLD CAR (PURCHASED NEW IN MAY 2018) WITH MY CHILDREN AS WELL AS TO/FROM WORK WITHOUT THE ENGINE LIGHT OR ANY KNOWN IDENTIFIER THAT A PROBLEM CONTINUED. MY MAIN DRIVING EVERYDAY CONSIST OF HIGHWAY DRIVING AND THIS PROBLEM COULD OF CAUSED A BAD MISHAP NOT ONLY FOR MY FAMILY, BUT ANYONE AROUND ME ON THE HIGHWAY.
Power train, Nov 12, 2019, crash
STARTED THE VEHICLE ON LEVEL GROUND, VEHICLE WAS IN PARK, EMERGENCY BRAKE WAS NOT ON, FORGOT SOMETHING IN HOME, GOT OUT OF VEHICLE & PROCEED TOWARDS HOME BUT BEFORE I GOT THERE BACKED UP & HIT HOME, ENGINE THEN STALLED, RESTARTED ENGINE & MOVED VEHICLE BACK TO ORIGINAL POSITION, I THEN TRIED TO REPLICATE EVENTS, VEHICLE DID NOT MOVE, PUT VEHICLE IN PARK, VEHICLE REMAINED STATIONARY, PUT VEHICLE IN REVERSE & VEHICLE IMMEDIATELY BEGAN TO MOVE. MY WIFE WAS IN THE VEHICLE & REPORTED THAT VEHICLE DID NOT MOVE UNTIL I WAS COMPLETELY OUT OF VEHICLE & PROCEEDING TO HOME WITH MY BACK TURNED.
Engine, Nov 4, 2019
CHECK ENGINE LIGHT HAS REPEATEDLY TURNED ON. EVERY TIME, THE DEALER HAS "RESET THE COMPUTER" AND SENT ME ON MY WAY. LAST WEEK, THEY TOLD ME THE ENGINE HAD TO BE REPLACED AND I WOULD BE WITHOUT MY CAR FOR CLOSE TO 30 DAYS. THEY SAID THERE IS A PROBLEM WITH COOLANT LEAKING INTO THE PISTONS. THE SERVICE REP AT THE DEALER TOLD ME THIS WAS AN ISSUE ON ALL 1.5 ECOBOOST ENGINES. HE ALSO TOLD US NOT TO REPORT ANYTHING AND REFUSE ANY OFFERS FROM FORD AND JUST BRING THE CAR IN FOR REPAIR. THIS SEEMS LIKE ANOTHER FORD COVER UP LIKE THEY HAD WITH THEIR 2014 FOCUS MODEL AND THE FAULTY TRANSMISSION (A VEHICLE I ALSO HAD, AND CURRENTLY HAS A CLASS ACTION LAWSUIT). FORD HAS REPEATEDLY BEEN SHADY ABOUT HOW THEIR VEHICLES PERFORM AND REFUSE TO DO ANYTHING ABOUT IT UNTIL SOMEONE SUES THEM. THE FACT THAT THEIR SERVICE DEPARTMENT KNOWS EXACTLY WHATS GOING ON (THEY HAVE 56 LOANER CARS FOR CUSTOMERS WITH REPAIRS, AND ALL 56 VEHICLES WERE ALREADY GIVEN OUT WHEN I HAD MY PROBLEM) IS RIDICULOUS, AND IT SAYS ALOT THAT THEY STILL REFUSE TO ADMIT THEY DESIGNED A GARBAGE ENGINE.
Service brakes, Oct 18, 2019
WHILE DRIVING NEXT TO A TRAIN, THE PRE-COLLISION ASSIST WILL ENGAGE AND SLAM ON THE BRAKES EVEN WITH NO OTHER CARS IN THE AREA. THIS HAPPENS DAILY WHILE DRIVING ON THE HIGHWAY (75MPH+) GOING STRAIGHT. IT HAPPENS WITH OR WITHOUT OTHER CARS IN THE AREA. THIS HAS BEEN GOING ON FOR AS LONG AS WE HAVE OWNED THE CAR.
Engine, Oct 9, 2019
NOTICED THAT THE CAR SOUNDED ROUGH WHEN STARTING FOR A WHILE. DRIVING AROUND 60MPH THE CAR ALL OF A SUDDEN JARRED/ CHUGGED WHICH WAS QUITE ALARMING. EVERY TIME I PUSHED THE ACCELERATOR, THE CAR CHUGGED. IT REMINDED ME OF DRIVING A MANUAL CAR WHEN YOU AREN'T IN THE CORRECT GEAR. AT FIRST, I THOUGHT THAT IT MIGHT BE A TRANSMISSION ISSUE. IT WAS NOT.. THE CAR HAS BEEN AT THE DEALER FOR ABOUT 6 WEEKS. THEY TOLD US THAT COOLANT IS GETTING INTO THE ENGINE. NOT SURE IF THE RECALL IS GOING TO HAPPEN, BUT IT SOUNDS AS IF THERE IS A SIGNIFICANT NUMBER OF PEOPLE WITH THE SAME ISSUE.
Engine, Oct 8, 2019
AFTER SEVERAL MONTHS OF ENGINE BACKFIRES, ROUGH STARTS AND IDLING AND CHECK ENGINE LIGHTS THEY ARE FINALLY REPLACING MY ENGINE DUE TO ISSUES WITH COOLANT GETTING INTO THE ENGINE. THE LAST INCIDENT HAPPENED WHEN THE CAR WAS MOVING AND COULD HAVE BEEN SERIOUS SITUATION. WHEN IT WAS TAKEN TO THE DEALERSHIP THEY WOULD NOT ALLOW ME TO DRIVE IT FURTHER.
Engine, Oct 4, 2019
MY FORD ESCAPE 2018 WITH 10,000 MILES, I WAS DRIVING AND ALL OF A SUDDEN THE CAR STARTING VIBRATING AND I HAD TO DRIVE 15 MILES PER HOUR TO THE DEALERSHIP. THE SERVICE DEPARTMENT PUT IT ON THE COMPUTER AND DETERMINED THE PISTON HAD CAUSED THE ENGINE TO BE BLOWN. THIS WAS THE FIRST OF SEPTEMBER AND I HAVE NOT RECEIVED A DATE FOR THE REPAIR BEING DONE. THE PARTS DEPARTMENT SAYS THEY KEEP EMAILING FORD AND ARE NOT RECEIVING ANY DATE ON PARTS BEING SENT. THE CAR IS COVERED BY WARRANTY AND FORD IS PAYING FOR RENTAL BUT I WOULD LIKE TO KNOW STATUS ON REPAIR AND IF IT WILL HAPPEN AGAIN. IF SO WHAT CAN I DO TO GETTING A NEW CAR?
Engine, Oct 2, 2019
AT BETWEEN 18000 AND 19000 MILES CAR DEVELOPED COOLANT LEAK AND HAS BEEN AT THE RIVERSIDE DEALERSHIP SINCE 9/13/19 AND UNKNOWN TIME TO GET REPLACEMENT PARTS AND NEW ENGINE FROM FORD.
Engine, Oct 2, 2019
BETWEEN THE PERIOD OF JULY AND AUG '18 THE VEHICLE EXHIBITED THE FOLLOWING: LURCHING FORWARD WHILE IN-MOTION (CITY DRIVING) - ON MORE THAN ONE OCCASION RATTLING LIKE NOISE ON START-UP NOISE WHEN BACKING UP RESISTANCE WHILE REVERSING I ATTEMPTED TO BRING IT IN, 8/1, AND WAS TOLD THERE WERE NO ISSUES FOUND I RETURNED ON 8/13 AND THE VEHICLE HAS BEEN IN FOR REPAIR SINCE AS THEY CONTINUE TO FIND NEW ISSUES (ORIGINAL ISSUE: SHORT ENGINE BLOCK REPLACEMENT) I HAVE DONE RESEARCH AND THERE ARE MANY 2018 FORD ESCAPES WITH THIS SAME ISSUE. THIS CAR IS UNSAFE TO DRIVE. PLEASE NOTE, THE CAR WAS ALSO IN JUNE - JULY '18 FOR HEAD GASKET LEAK.
Engine, Sep 30, 2019
TL* THE CONTACT OWNS A 2018 FORD ESCAPE. WHILE THE CONTACT'S WIFE WAS DRIVING AT AN UNKNOWN SPEED, SHE HEARD FLUID MOVING IN AN UNKNOWN PART OF THE VEHICLE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO JIM SHORKEY FORD (412-379-6465, LOCATED AT 1234 LONG RUN RD, WHITE OAK, PA 15131) WHERE A SPARK PLUG WAS REPLACED. THE TECHNICIAN ALSO SEALED THE DISTRIBUTOR TO STOP FURTHER LEAKAGE, BUT THE FAILURE RECURRED WITHIN 48 HOURS. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE VEHICLE WOULD NOT BE READY UNTIL DECEMBER DUE TO WORK LOAD (BACKLOG). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Engine, Sep 24, 2019
I PURCHASED A 2018 FORD ESCAPE USED IN APR OF 2019. IT WAS COSMETICALLY GREAT AND HAD AROUND 25,000 MILES ON IT. IN JUNE OF 2019, THE CHECK ENGINE LIGHT CAME ON. I TOOK IT TO THE LOCAL FORD DEALER, WHERE I WAS TOLD THAT IT WAS AN ENGINE MISFIRE ON THE #2 PISTON. THEN WAS TOLD THAT COOLANT HAD LEAKED INTO THE ENGINE AND NOW I WILL REQUIRE THE LONG BLOCK TO BE REPLACED. IT WAS ALSO NOTED THAT THIS IS A COMMON PROBLEM THAT FORD IS AWARE OF, BUT THEY HAVE NOT ISSUED A RECALL. AFTER FURTHER RESEARCH ONLINE, I'VE DISCOVERED THAT MANY PEOPLE ARE EXPERIENCING THE SAME ISSUES: COOLANT LEAKING INTO THE ENGINE AND IT HAVING TO BE REPLACED. IT IS NOW SEPT. 24TH AND I STILL DO NOT HAVE MY CAR. I WAS TOLD THE REASON THAT IT IS TAKING SO LONG IS THAT A LOT OF THE PARTS ARE ON BACK ORDER. THIS REPAIR IS COVERED UNDER MY WARRANTY, SO MY COMPLAINT ISN'T BECAUSE THIS IS TAKING TOO LONG TO GET MY CAR BACK. MY COMPLAINT IS THAT THIS IS NOT A RECALL BY FORD. IT IS A KNOWN AND DOCUMENTED PROBLEM, BUT FORD IS NOT ACTING. IT IS SO MUCH OF A PROBLEM THAT MY VEHICLE HAS BEEN WITH THE DEALER FOR 3 MONTHS BECAUSE THE PARTS ARE ON BACKORDER AND I STILL DON'T HAVE A TIMETABLE OF WHEN I CAN EXPECT THE REPAIRS TO BE DONE. ALSO, MY WIFE HAS BEEN IN CONTACT WITH REGIONAL FORD REGARDING THIS AND THEY ARE NOT PROVIDING MUCH SUPPORT/INFORMATION ON THE MATTER.
Wheels, Sep 20, 2019
WHEN TRYING TO CHANGE A FLAT TIRE IT WAS DETERMINED THAT THE LUG NUT WRENCH WOULD NOT FIT. THE TOW TRUCK DRIVER, AND LATER THE FORD DEALER SERVICE DEPARTMENT, CONFIRMED THAT FORD HAS AN ISSUE WITH LUG NUTS "SWELLING' WHICH RENDERS YOUR FACTORY ISSUED WRENCH UNUSABLE. THIS IS A KNOWN PROBLEM TO FORD YET THEY WILL DO NOTHING ABOUT IT.
Steering, Sep 10, 2019
ON SUNDAY, JULY 14, 2019, OUR 2018 FORD ESCAPE LOST POWER STEERING WHILE TRAVELING 60 MPH ON INTERSTATE 5 NEAR SEATTLE. WE WERE ABLE TO PULL OFF THE INTERSTATE AND TURN THE VEHICLE OFF. THE VEHICLE WAS STILL UNDER ORIGINAL WARRANTY. AFTER RESTARTING THE VEHICLE, THE POWER STEERING FAILURE LIGHT TURNED OFF AND POWER STEERING WAS RESTORED. WE CONTACTED THE DEALER THE NEXT DAY AND THEY ADVISED IT WAS SAFE TO CONTINUE DRIVING THE VEHICLE UNTIL THEY COULD SCHEDULE AN APPOINTMENT - TEN DAYS LATER. THE DEALER CLAIMED IT FOUND NO CODES INDICATING A PROBLEM. ON SEPTEMBER 9, 2019, OUR ESCAPE LOST ALL POWER STEERING AGAIN WITHOUT ANY WARNING LIGHTS COMING ON. WE CANNOT RESTORE THE POWER STEERING BY TURNING THE VEHICLE OFF AND RESTARTING. THE VEHICLE IS. NOW AT THE DEALERSHIP, BUT THE DEALER AND FORD CUSTOMER SUPPORT HAVE BOTH SAID BECAUSE OUR MILEAGE IS NOW OVER THE ORIGINAL WARRANTY, THEY WILL NOT COVER THE REPAIRS NECESSARY TO CORRECT THE COMPLETE LOSS OF POWER STEERING.
Engine, Aug 22, 2019
I TOOK MY 2018 FORD ESCAPE WITH 28500 MILES INTO THE DEALERSHIP ON 5/6/19 DUE TO A COOLANT LEAK. AT THAT TIME, THEY REPLACED THE OIL COOLER ASY. ON 6/18/19 WITH 30700 MILES, IT WAS BACK IN FOR THE SAME ISSUE AND DEEMED UNSAFE TO DRIVE. IT HAS BEEN SITTING AT THE DEALERSHIP TORN APART FOR OVER 2 MONTHS NOW DUE TO BACKORDERED PARTS. FIRST IT WAS THE ENGINE, THEN A GASKET, AND JUST THIS WEEK ANOTHER PART! AFTER ONE MONTH OF WAITING, I CALLED FORD MOTOR CO AND REPORTED A CLAIM. SINCE THEN, EVERY WEEK I AM PASSED ON TO ANOTHER PERSON WITH NO ANSWERS FOR ME. EACH ONE SAYS THEY WILL GET BACK TO ME IN 24HRS OR WITHIN A WEEK WHETHER THEY HAVE ANY NEW INFORMATION OR NOT AND THOSE HAVE ALL BEEN BROKEN PROMISES. I'VE BEEN TOLD MY VEHICLE DOES NOT QUALIFY FOR A BUY BACK PROGRAM WITH NO REASON GIVEN. WHEN ASKED FOR A REASON, I HAVE BEEN TOLD TO REFERENCE MY STATES LEMON LAW GUIDELINES. THE CUSTOMER SERVICE REGARDING THIS ISSUE HAS BEEN ABSOLUTELY TERRIBLE.
Engine, Aug 15, 2019
PROBLEM STARTED WHEN THE ENGINE WAS RUNNING ROUGH OCCASIONALLY. ESPECIALLY WHEN STARTING. ALMOST STALLED. THEN THE CAR STARTED OVER HEATING OCCASSIONALLY. FINALLY THE CHECK ENGINE LIGHT CAME ON. HAD THE CODE CHECKED. MISFIRE IN CYCLINDER 1. ALSO WHEN IT OVERHEATED WE CHECKED THE COOLANT, THE RESEVOR WAS EMPTY. WE ADDED THE PROPER AMOUNT OF COOLANT. 2 DAYS LATER IT WAS EMPTY. BUT NO SIGN OF LEAK. TOOK TO DEALER AND THEY SAID THERE IS A MANUFACTUR DEFECT WHERE THERE IS A CRACK BY THE CYCLINDERS AND COOLANT IS LEAKING INTO THE OIL. NEEDED A NEW ENGINE.
Vehicle speed control, Aug 13, 2019
BRAKE LIGHTS DO NOT ILLUMINATE WHEN ADAPTIVE CRUISE CONTROL APPLIES THEM; BRAKE LIGHTS DO FUNCTION NORMALLY ON MANUAL BRAKING. THE APPARENT DESIGN FLAW OF BRAKE LIGHTS FAILING TO ILLUMINATE WHEN ADAPTIVE CRUISE CONTROL APPLIES THE BRAKES VIOLATES THE SAFETY PRINCIPLE OF BRAKE LIGHTING ALTOGETHER. SUCH A DESIGN SHOULD NOT BE ALLOWED ON THE ROAD AS IT COULD LEAD TO INCREASED COLLISIONS UNDER CERTAIN CONDITIONS. THIS CONDITION IS OBSERVED TO HAPPEN CONSISTENTLY.
Engine, Aug 5, 2019
2018 HEAD GASKET AT 23000 MILES WAS TOLD IN THE SHOP AT SHEZZY FORD THAT THEY HAD THREE MORE IN THE SHOP FOR THE SAME THING. THAT THERE WAS A PROBLEM WITH THEM. CAR BE DRIVEN ON INTERSTATE CHECK ENGINE CAME ON THE PULLED CODES MISFIRE COLD START. LOSE OF POWER