2002 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,613 owner complaints filed for this model year. This is the highest complaint count among 26 Explorer model years with reports.
Of the 2002 reports, 163 involved a crash and 71 involved a fire. 213 people were injured and 6 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, sidewallMay 24, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 01V171000 on NHTSA.gov
Visibility, glass, side/rearApr 10, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
Campaign 01I010000 on NHTSA.gov
Representative owner complaints
3,613 reports, newest first.
Engine and engine cooling, Sep 13, 2004
PROBLEMS WITH VEHICLE ENGINE STALLING WHILE DRIVING. *MR THIS WAS AN INTERMITTENT PROBLEM. THERE WOULD BE NO WARNING. *SC *JB
Visibility, Structure, Sep 13, 2004
WHILE OPENING THE REAR DOOR HINGES BROKE. CONSUMER TOOK VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE HINGES AND STRUTS NEEDED TO BE REPLACED, AND REPLACED THEM. HOWEVER, A FEW MONTHS LATER WHILE CLOSING THE REAR DOOR THE GLASS BROKE. NO ONE WAS INJURED. VEHICLE WAS TAKEN BACK TO DEALER, AND THE MECHANIC REPLACED THE WINDOW. *AK
Structure, Sep 13, 2004
ON JUNE 4, 2001, I TOOK MY VEHICLE TO WORLD FORD KENDALL SERVICE (FLORIDA REGISTRATION #MV-06413) FOR REPAIR (INVOICE #W71526) OF THE LEFT REAR LIFTGATE CYLINDER WHICH WAS DETACHED FROM ITS BRACKET, THE MECHANIC (JOSE FUENTES) TRIED THREE TIMES TO REPAIR IT ACCORDING TO FORD MOTOR COMPANY'S TECHNICAL SERVICE ADVISORY #01T02 AND WAS UNABLE TO REPAIR IT, THE SERVICE REPRESENTATIVE (JOSE TEJEDO) EVEN WENT TO ONE OF THEIR STOCK VEHICLES, A NEW 2002 FORD EXPLORER TO CHANGE THE LIFT GATE CYLINDER WITH MINE AND IT DETACHED AFTER TWO CLOSINGS, THE SERVICE REPRESENTATIVE ALSO STATED THAT THE FLIP-UP GLASS WAS BENDING IN THE MIDDLE DURING CLOSING AND CREATING A POTENTIAL FOR THE GLASS TO SHATTER, HE ALSO STATED THAT FORD NEEDS TO COME UP WITH A BETTER WAY TO FIX IT AND THAT FORD NEEDS TO RECALL IT. PE04045_PCO RE-EVAL TO DET TO BE VALID SINCE PE OPENING_PCO *SC
Engine and engine cooling, Sep 9, 2004
WHILE DRIVING ABOUT 30-35 MPH, THE CAR COMPLETELY LOST ALL ENGINE POWER. I WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD. THERE, I RESTARTED THE ENGINE AND DROVE HOME. THIS SAME INCIDENT HAD OCCURED TO MY WIFE THE DAY BEFORE, SO I DROPPED OFF MY TWO SONS AND TOOK THE CAR TO THE DEALER. THE CAR ALSO LOST ALL ENGINE POWER ON THE WAY TO THE DEALER. AFTER HAVING THE CAR AT THE DEALER FOR 5 DAYS DURING WHICH THEY PUT 50 MILES ON MY CAR, THEY COULD NOT DUPLICATE THE PROBLEM, AND THEREFORE DID NOT FIX ANYTHING.*AK
Engine and engine cooling, Sep 9, 2004
MY WIFE WAS DRIVING THE CAR AT APPROXIMATELY 30 MPH. SHE TRIED TO ACCELERATE, THE RPM READING DROPPED TO ZERO, AND THE ENGINE LOST ALL POWER. SHE PULLED TO THE SIDE OF THE ROAD, WAS ABOUT TO CALL ME, AND TRIED TO TURN THE ENGINE BACK ON. IT RESTARTED AND SHE DROVE HOME. MY THREE YOUNG CHILDREN WERE IN THE CAR WITH HER.*AK
Service brakes, Hydraulic, Vehicle speed control, Sep 8, 2004
MY ABS LIGHT CAME ON. WHEN SERVICED, THEY SAID A SPEED SENSOR NEEDED TO BE REPLACED. OF COURSE THIS OCCURERED ONE WEEK FOLLOWING THE EXPIRATION OF THE WARRANTY. TALKING WITH OTHERS, THIS SEEMS TO BE AN OFTEN OCCURANCE, AND SEEMS TO BE A DEFECT. SOME POEPLE HAVE HAD THEIR'S REPLACED SEVERAL TIMES WITHIN A YEAR.*AK
Structure, Sep 8, 2004
WHEN CLOSING THE REAR HATCH GLASS WINDOW SHATTERED. *AK PE04045.PCO *TS
Structure, Sep 5, 2004
THE REAR LIFT GATE HINGE BECAME LOOSE AND THE LIFT GATE ARM SNAPPED OUT, I ONLY HAD THIS VEHICLE FOR SIX MONTHS, I CONTACTED THE LOCAL DEALER THE PERSON AT THE PARTS DEPT HAD EXACTLY THE SAME ISSUE WITH EXACTLY THE SAME VEHICLE EXCEPT HIS WAS UNDER WARRANTY MY HAS 54K, HE RECOMMENDED CONTACT THEIR BODY SHOP WHICH IT WAS VERY FAMILIAR WITH THE ISSUE THEY CHECKED ANY RECALLS REGARDING THIS ISSUE THEIR COMPUTER REPORTED A SOMEHOW FAMILIAR ISSUE WITH THE 2002 FORD EXPLORER, THEY ALSO MENTION THAT AS OF 2004 THEY HAD REDESIGNED THE LOCATION OF THE LIFT GATE ARM PLACEMENT. THEY SUGGESTED NEW PARTS FROM FORD FOR $21.77 + LABOR. I'M LOOKING THIS AS AN ISSUE THAT SHOULD BE RECALLED SINCE HAS BEEN A LITTLE USE TO THIS VEHICLE AND THIS HAS BEEN A COMMON PROBLEM AT THE LOCAL DEALER OR DOING A LITTLE RESEARCH ONLINE. PE04045.PCO. *JB
Structure, Sep 3, 2004
THE HINGE BROKE ON THE LIFTGATE OF THE VEHICLE.*AK PE04045.PCO
Engine and engine cooling, Sep 2, 2004
TODAY, 9-2-04, WHILE DRIVING APPROXIMATELY 25-30 MPH THE ENGINE ABRUPTLY STOPPED AND LOST POWER. THE RADIO REMAINED ON. THE ENGINE STARTED AGAIN, BUT ONE MINUTE LATER, STALLED AGAIN. IT BECAME DIFFICULT TO TURN OVER, STARTED, AND STALLED YET AGAIN. THIS OCCURRED ONE MORE TIME, AND I DROVE IT HOME TO DROP OFF MY WIFE AND CHILDREN, AND TO TAKE THE CAR TO THE DEALER, FORD GALPIN IN NORTH HILLS, CALIFORNIA. THIS IS THE 3RD SEPERATE OCCASSION THIS HAS HAPPENED, AND ITS 2ND TRIP TO THE DEALER. IT IS CURRENTLY BEING INSPECTED AT THE DEALERSHIP.*AK
Structure, Aug 31, 2004
THE REAR HATCHBACK HINGES FAILED, CAUSING THE WINDOW TO FALL INTO THE VEHICLE. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK PE04045.PCO
Air bags, Aug 31, 2004, crash
WHILE DRIVING AT 45 MPH CONSUMER'S VEHICLE WAS INVOLVED IN A FRONT END COLLISION. UPON IMPACT, FRONT AND SIDE AIR BAGS DID NOT DEPLOY. NO WARNING LIGHT APPEARED PRIOR TO THE CRASH. DEALERSHIP WAS NOTIFIED. *AK
Air bags, Aug 27, 2004, crash
WHILE DRIVING CONSUMER LOST CONTROL OF THE VEHICLE AND HIT A CURB AND VEHICLE FLIPPED MORE THAN ONCE. BOTH DRIVER'S SIDE AND PASSENGER'S SIDE AIR BAGS DID NOT DEPLOY. DRIVER SUSTAINED INJURIES, AND WAS TRANSPORTED BY AMBULANCE TO A HOSPITAL. VEHICLE WAS TOTALED. *AK
Latches/locks/linkages, Equipment, Aug 27, 2004, crash
OCTOBER 2001, I PURCHASED A NEW 2002 FORD EXPLORER FROM DON REID FORD MAITLAND, FLORIDA. I EXPERIENCED ONE PROBLEM AFTER THE OTHER WITH MY WINDOWS AND DOORS. FIRST, THE BACK HALF DOOR CAME OPEN AND REFUSED TO CLOSE. THE DEALER REPAIRED IT. NEXT, THE REPLACEMENT REFUSED TO WORK; THE DEALER ORDERED THE PART AND REPAIRED IT. NEXT, THE ENTIRE BACK WINDOW, CRASHED TO THE GROUND. I PLACED THE DRAGGING PART IN THE BACK OF MY TRUCK AND STOPPED AT GREENWAY FORD. GREENWAY REFUSED THE REPAIR AND SENT ME WHERE I PURCHASED IT. DON REID KEPT THE TRUCK A FEW DAYS AND REPAIRED IT. NEXT, SCREWS ON THE PASSENGER SIDE DOOR CAME OUT, THAT DOOR WOULDN'T CLOSE. FED UP WITH REPEATED TRIPS TO DON REID I HAD MY HUSBAND FIX IT, THE DOOR CAME LOOSE AGAIN. I'M AT THE LIMIT ON WHAT I'LL ENDURE FROM A VEHICLE I'M PAYING NEARLY $500.00/MO FOR. IT'S NOT WORTH THE PAIN I AM EXPERIENCING. I ALMOST DIED ON AUGUST 26, 5:30 TO 6:00 PM, WHEN THE LOCKED DRIVER'S DOOR SUDDENLY SWUNG OPEN AND CLOSED ON MY ARM. I WAS LEANING ON THE ARMREST. THE SEAT BELT KEPT ME FROM BEING THROWN. I NEARLY RAN OFF THE ROAD. MY ARM HURT AND STARTED TO SWELL. THE DOOR REFUSED TO LATCH. I HELD THE HEAVY DOOR SHUT WITH MY SWOLLEN ARM AND CONTROLED THE TRUCK WITH THE OTHER. I CRAWLED 35 MINUTES TO ORLANDO. MY HAND WAS NUMB AND I WAS SCARED TO DEATH. I PULLED OVER TO REST MY NUMB ARM. I PULLED INTO WINN DIXIE'S PARKING LOT AND A CUSTOMER, REVERSED INTO THE BACK OF MY TRUCK, ADDING TO IT'S DAMAGES. STILL HOLDING THE DOOR, I MADE IT HOME. DON REID, WHOM I HAD PREVIOUSLY CALLED, HAD CLOSED. MY ARM HURTS MORE THAN IT DID YESTERDAY. FORTUNATELY, SOME OF THE SWELLING WENT DOWN. MY ADJUSTER ASKED ME TO KEEP THE TRUCK. HE'S MAKING TOWING ARRANGEMENTS. I'M SEEING MY DOCTOR TOMORROW FOR STRONGER MEDS. AS A GRADUATE I CANNOT AFFORD TIME OFF. THE DOOR CANNOT CLOSE OR LOCK. MY HUSBAND HAS TO LEAVE WORK EARLY TO COLLECT OUR DAUGHTERS FROM SCHOOL. ENOUGH IS ENOUGH!*AK
Tires, Aug 26, 2004
WHILE DRIVING 15 MPH,THE SPARE TIRE CABLE BROKE, CAUSING THE SPARE TIRE TO FALL OFF INTO THE STREET FROM UNDERNEATH THE TRUCK. DEALER WAS NOTIFIED. DEALER INFORMED CONSUMER THAT PART WAS NOT COVERED UNDER A RECALL. *AK
Power train, Aug 26, 2004
I HAVE A 2002 EXPLORER WITH AROUND 67,XXX MILES. THE PROBLEM FIRST STARTED OUT WITH A LOUD "POP" SOUND WHEN ENGAGING IN REVERSE. THEN WHILE DRIVING MY OVERDRIVE OFF LIGHT STARTED FLASHING LIKE CRAZY AND NOT WANTING TO SHIFT. HAVE GOTTEN SEVERAL ESTIMATES ON FIXING THIS PROBLEM AND WE ARE LOOKING AT ABOUT $1,500-2,000 TO GET THIS ALL TAKEN CARE OF. AFTER READING THAT THIS IS A REPEAT COMPLAINT FROM SEVERAL OTHER OWNERS OF THIS 2002 EXPLORER, I PERSONALLY FEEL THAT THIS IS THE FAULT OF THE MANUFACTURER AND THAT THEY SHOULD FIX THIS PROBLEM!*AK
Service brakes, Hydraulic, Aug 25, 2004
ABS SENSOR REPLACED. *AK
Power train, Aug 25, 2004
2002 FORD EXPLORER - REAR DIFFERENTIAL AXLE SEAL BEGAN LEAKING AT 23,000 MILES AND WAS REPLACED UNDER WARRANTY; STARTED LEAKING AGAIN AT 30,000 MILES AND THE REAR AXLE AND SEALS WERE REPLACED UNDER WARRANTY; STARTED LEAKING A THIRD TIME APPROX. EIGHT MONTHS LATER AND DEALERSHIP REPLACED BOTH AXLE SEALS; NOW 5000 MILES LATER THE SEALS ARE LEAKING AGAIN AND THE DEALERSHIP IS TELLING US THEY DON'T KNOW WHY THE SEALS CONTINUE TO FAIL; IN ADDITION TO THE REAL SEALS LEAKING WE HAVE HAD TO HAVE THE ABS SENSORS REPLACED TWICE, THE OXYGEN SENSOR ONCE AND A SEAT BELT SENSOR ONCE. *AK
Fuel system, Other, Aug 24, 2004
WHEN THE FUEL TANK WAS FILLED UP IT REGISTERED EMPTY TWELVE HOURS LATER. HOWEVER, FUEL TANK READ FULL. VEHICLE HAS RAN OUT OF GAS ON MORE THAN ONE OCCASION. CONSUMER DROVE THE VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT FUEL SENDING UNIT NEEDED TO BE REPLACED. *AK
Air bags, Aug 23, 2004, crash
WHILE DRIVING 35 MPH CONSUMER'S VEHICLE WAS INVOLVED IN A FRONTAL COLLISION. UPON IMPACT, BOTH FRONTAL AIR BAGS FAILED TO DEPLOY. DRIVER SUSTAINED MINOR INJURIES. VEHICLE WAS TOWED TOT HE DEALER FOR INSPECTION. *AK
Structure, Aug 23, 2004
THE HINGES ON THE REAR DOOR POPPED OFF AND SHATTERED THE GLASS. THE GLASS FELL ONTO THE TODDLER STANDING BY THE DOOR. THE REAR DOOR WAS DEFECTIVE TO THE POINT THAT IT COULD NOT BE CLOSED. *AK
Structure, Aug 22, 2004
1) I OPENED THE TOP PART OF THE LIFT GATE, AND LEFT IT OPEN 2) I HEARD A LOUD CRASH, WHILE NOBODY WAS WITHIN 15 FEET OF THE VEHICLE. THE WINDOW HAD CATASHROPHIC FAILURE, AND LAID ON THE GROUND IN PIECES. IT APPEARS THAT THE WEIGHT OF THE LIFT GATE WAS TOO INTENSE FOR THE STRENGTH OF THE GLASS. 3)IT HAPPENED YESTERDAY, AND HAS NOT BEEN REPAIRED YET.*JB
Structure, Aug 20, 2004
THE VEHICLE WAS PARKED UNDER CARPORT. THE REAR LIFTGATE GLASS EXPLODED, WHEN THE HYDRAULIC CYLINDERS FAILED AS WELL AS THE LOWER HALF OF BODY OF GATE. THE WEATHER CONDITIONS WERE "NORMAL," AND THE VEHICLE WAS NOT PARKED IN DIRECT SUNLIGHT AND HAD ONLY BEEN DRIVEN FOR A SHORT TIME THAT DAY. OUR LOCAL FORD DEALERSHIP TOLD US HE "HAD SEEN THIS BEFORE".*AK PE04045.PCO *SC *JB
Structure, Aug 19, 2004, crash, fire
THE CONSUMER WAS INVOLVED IN AN ACCIDENT, THE VEHICLE ROLLED OVER AND THE ENTIRE ROOF COLLAPSED. THE CONSUMER STATED THE VEHICLES BODY WAS WEAK. *JB
Electrical system, Aug 19, 2004
ON 9/27/03 IT WAS NECESSARY TO REPLACE A FAULTY SENSOR ON MY 2002 FORD EXPLORER THAT CAUSED THE ABS WARNING LIGHT TO ACTIVATE. THE MILEAGE ON THE VEHICLE AT THIS TIME WAS 15.851. ON 02/14/04 AT 22966 MILES THIS SAME SENSOR HAD TO REPLACED FOR THE SECOND TIME. ON 07/07/04 AT 30479 MILES THIS SAME SENSOR WAS REPLACED A THIRD TIME. HAVING THE SAME ITEM REPLACED THREE TIMES IN 10 MONTHS SEEMS TO BE MORE A PATTERN OF FAULTY DESIGN AS OPPOSED TO COINCIDENCE.*AK