2002 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,613 owner complaints filed for this model year. This is the highest complaint count among 26 Explorer model years with reports.
Of the 2002 reports, 163 involved a crash and 71 involved a fire. 213 people were injured and 6 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, sidewallMay 24, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 01V171000 on NHTSA.gov
Visibility, glass, side/rearApr 10, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
Campaign 01I010000 on NHTSA.gov
Representative owner complaints
3,613 reports, newest first.
Power train, May 6, 2004
FORD EXPLORER REAR END HAD HIGH PITCH NOISE: MECHANIC HAD TO PLACE A NEW REAR END IN THE VEHICLE: FOUR WHEEL DRIVE LOCKED INTO LOW GEAR AND WOULD NOT RELEASE: REPLACED CONTROL SWITCH BUT 4X4 HIGH LIGHT BLINKS.
Structure, Apr 29, 2004
MUD, SNOW, DIRT, DEBRIS AND EXHAUST FUMES WAS ENTERING THE VEHICLE FROM UNDER THE DOOR. *PH FORD IS ALREADY AWARE OF THE PROBLEM AND CURRENTLY INVESTIGATING. *LA
Steering, Apr 29, 2004, crash
2002 FORD EXPLORER ROLLOVER INCIDENT ON 12/26/2004 RESULTED IN THE DEATH OF MY STEPSON.*AK
Power train, Apr 28, 2004
4X4 LIGHT ON DASH WOULD SPORADICALLY FLASH ON AND THEN GO OFF. DURING A SNOW STORM, FOUR-WHEEL DRIVE FAILED TO WORK, CAUSING THE CAR TO SLIDE ON ROADS. HAD TO BUY SNOW CHAINS TO GET THE CAR TO A DEALER. IT TOOK TWO VISITS BEFORE DEALER COULD DIAGNOSE PROBLEM AND REPLACE A 4X4 ELECTRONIC SHIFT MODULE PART # 2C5Z*7E453*BD.
Engine and engine cooling, Latches/locks/linkages, Apr 26, 2004
CONSUMER COMPLAINED ABOUT A STALLING PROBLEM. VEHICLE WAS TAKEN TO DEALER. HOWEVER, THE PROBLEM HAD NOT BEEN CORRECTED. ALSO, RIGHT REAR DOOR LOCKS MALFUNCTIONED, AND DOOR COULDN'T BE OPENED EXCEPT FROM THE OUTSIDE. *AK
Electrical system, Apr 26, 2004
I HAD MY EXPLORER PARKED IN MY DRIVEWAY, I WAS WALKING PAST IT AND HEARD A BUZZING/HUMMING SOUND FROM THE FRONT END. THE CAR WAS NOT STARTED THOUGH IT WAS MAKING THIS NOISE. I CALLED THE DEALER AND ASKED FOR SERVICE AND ASKED THEM TO HEAR THE NOISE OVER THE PHONE. THE CALL WAS PASSED AROUND THE DEPARTMENT AND NO ONE COULD FIGURE IT OUT. I WAS TOLD TO TURN THE CAR OFF AND TO THEIR SURPRISE I SAID I HAD NOT TURNED IT ON. THE SAID BRING IT IN IMMEDIATELY BUT BEFORE WE HUNG UP THEY WANTED TO SEE IT IF WOULD START. IT DID, WE HUNG UP & I WAS ON MY WAY. ON THE DRIVE THERE, THE BUZZING WOULD STOP WHEN I WOULD STEP ON THE BRAKE, TURN ON THE TURN INDICATOR OR HIT THE HAZARDS (DIDN'T NEED THEM, JUST FIGURED I WOULD TRY THEM). AT THE DEALERSHIP, EVERYONE CAME OUT TO EXPERIENCE THIS NOISE. I HAVE BEEN THEIR CUSTOMER WHO BRINGS PROBLEMS TO THEM BEFORE THE MASSES. THE TECHNICIAN TRIED TO STOP THE NOISE BY CHANGING OUT THE FUSES, WHICH WASN'T THE PROBLEM. I ENDED UP WAITING ABOUT AN HOUR WHILE THEY UNASSEMBLED THE DASH TO FIND A SHORT IN THE STEERING COLUMN. AN ELECTRONIC SENSOR WAS HAVING A MELTDOWN. I ENDED UP LEAVING THE EXPLORER WITH THEM WHILE THEY ORDERED THE NEW PEICE. THE SERVICE REP ALSO DIDN'T WANT ME WITH THE VEHICLE SINCE IT WAS A FIRE HAZARD AS WELL. THEY TOOK CARE OF IT AND I HAVE NOT HEARD OF ANY OTHER OWNERS WHO HAVE EXPERINCED THIS. *AK
Parking brake, Power train, Air bags, Seat belts, Apr 22, 2004
PROBLEMS WITH THE TRANSMISSION, REAR AXLE AND SEATBELTS. (NAR) *MR TRANSMISSION PROBLEM WAS FOUND OUT TO BE A PROBLEM IN THE REAR DIFFERENTIAL. VEHICLE WAS SERVICED ALSO FOR PARKING BRAKE NOT LOCKING IN POSITION. ALSO, CONSUMER ENCOUNTERED A PROBLEM WITH RIGHT REAR HATCH GUIDE FOR DOOR PIN COMING APART, AND TRIM ON DRIVER'S SEAT BOTTOM WAS COMING LOOSE. IN ADDITION, AIR BAG LIGHT ON DASH KEPT COMING ON AND STAYED ON. *LA *CB
Structure, Apr 22, 2004
ON A HOT DAY, I OPENED THE GLASS LIFTGATE & THE PASSENGER SIDE STRUT GLUE CAME UNDONE, CAUSING THE LIFTGATE TO NOT SHUT PROPERLY. I THEN REMOVED THE STRUT SO THAT I COULD CLOSE THE LIFTGATE WITHOUT BREAKING THE GLASS, & CONTINUE TO DRIVE. I NEVER OPENED IT AGAIN. A MONTH LATER, THE GLUE ON THE HOLDING STRUT & THE GLASS ON THE DRIVER SIDE BECAME UNDONE. (ALSO, ON THE FIRST WARM DAY OF THIS SPRING SEASON, I POWERED DOWN THE PASSENGER SIDE FRONT SEAT WINDOW, BUT I WAS UNABLE TO GET IT TO GO BACK UP, ALTHOUGH THE POWER WAS WORKING. IT BECAME EVIDENT THAT THIS IS ALSO ATTRIBUTABLE TO THE INFERIOR BONDING PRODUCT USED ON THIS WINDOW. THE INTERIM REMEDY WAS THAT I TAPED THE WINDOW UP WITH DUCT TAPE TO PROTECT THE VEHICLE FROM THE ELEMENTS & THEFT.) IT'S CLEAR THAT SINCE THIS HAS HAPPENED IN 2 SECTIONS OF MY NEW VEHICLE THAT THERE IS A DEFECT IN THE BONDING PRODUCT USED ON THESE WINDOWS. I FOUND THERE IS A RECALL FOR THIS VERY PROBLEM ON MY VEHICLE. (RECALL NO. 01I010000.) THERE IS ALSO A PHONE NO. TO CALL REGARDING THIS PROBLEM AS FORD HAS DECIDED TO CONDUCT A SPECIAL SERVICE CAMPAIGN TO INSPECT AND TORQUE THE LIFTGATE GLASS BRACKET ON AFFECTED VEHICLES. I CALLED THIS NUMBER AND WAS ADVISED THAT, ALTHOUGH I HAVE THE EXACT VEHICLE AND PROBLEM AS THE RECALL REQUIRES, MY VIN NUMBER DOES NOT RENDER ME ELIGIBLE FOR THE RECALL. IN ADDITION, ALTHOUGH I CLEARLY HAVE AN AFFECTED VEHICLE, I WAS NOT OFFERED THE OPPORTUNITY TO HAVE THE BENEFIT OF THE SPECIAL SERVICE CAMPAIGN. GIVEN THE NATURE OF THE PROBLEM, THE NEWNESS OF THE VEHICLE & THE FACT THAT IT HAS HAPPENED ON TWO WINDOWS, THIS IS CLEARLY A MANUFACTURER DEFECT. IN ADDITION, THERE IS A RECALL FOR THE EXACT PROBLEM (ON THE BACK WINDOW) ON MY EXACT VEHICLE. IF FOR SOME REASON MY VIN NUMBER IS NOT INCLUDED, IT OBVIOUSLY SHOULD BE INCLUDED. AFTER ALL, HOW DO THEY INITIALLY DETERMINE WHICH GROUPS OF CARS HAVE BEEN AFFECTED IF NOT BY THE CONSUMERS COMPLAINING OF THE PROBLEM? BEING FIXED TOMORROW FOR $800.*AK PE04045.PCO
Power train, Apr 20, 2004
ON 3 SEPARATE OCCASIONS TRANSMISSION SLIPPED AND JUMPED OUT OF GEAR. DEALERSHIP CHANGED SEVERAL PARTS IN THE TRANSMISSION. THE CONSUMER WAS NOT SURE WHAT PARTS WERE REPLACED.*AK *NM
Fuel system, Gasoline, Apr 20, 2004
FUEL INDICATOR READS INCORRECTLY. THE PART WAS REPAIRED ONCE. HOWEVER, THE PROBLEM STILL EXISTS. *AK *NM
Structure, Apr 19, 2004
I LIFTED THE TOP PORTION OF THE TAILGATE TO RETRIEVE ITEMS FROM CAR. AS IT LIFTED, THE BOLT THAT HINGES THE RIGHT TOP SIDE OF THE TAILGATE BROKE OFF, THE HYDROLIC PORTION LET GO AND THE TAILGATE CAME DOWN ON MY HEAD. I WAS UNABLE TO CLOSE THE TAILGATE AFTER THAT, AND IT WAS HANGING DOWN ON AN ANGLE, UNDRIVEABLE AS IT CONTINUED TO FALL FURTHER DOWN AND MAKE "CRACKING" NOISES. IT IS CURRENTLY BEING FIXED, HOWEVER FORD IS NOT TOO CONCERNED! MY CAR IS 500 MILES OVER WARRANTY (1 1/2 YEARS OLD), AND THEY SAY I AM RESPONSIBLE TO PAY A PORTION OF THIS BILL.*AK PE04045_PCO
Power train, Visibility, Apr 14, 2004
CONSUMER STATED THAT GEAR SHIFT BROKE OFF, PREVENTING CONSUME R FROM DRIVING THE VEHICLE. ALSO, ELECTRIC WINDOWS BROKE, ONE AT A TIME. *AK
Air bags, Apr 14, 2004
CONSUMER COMPLAINED ABOUT AN AIR BAG PROBLEM. CONSUMER TOOK VEHICLE TO THE DEALER. THE SENSORS WERE CHANGED. HOWEVER, THE PROBLEM STILL OCCURS. *AK
Air bags, Apr 14, 2004
CONSUMER COMPLAINED ABOUT AN AIR BAG LIGHTPROBLEM. IT KEPT COMING ON. CONSUMER TOOK VEHICLE TO THE DEALER. THE SENSORS WERE CHANGED. HOWEVER, THE PROBLEM STILL OCCURS. *AK
Power train, Electrical system, Apr 13, 2004
I PURCHASED MY 2002 EXPLORER SPORT TRAC IN MARCH LAST YEAR(2003). I HAD TO WAIT AND EXTRA WEEK TO PICK UP MY VEHICLE DUE TO ELECTRICAL PROBLEM THAT THEY SWORE TO ME WAS TAKEN CARE OF. IN JANUARY 2004 MY CHECK ENGINE LIGHT CAME ON SO I CALLED MY CLOSEST FORD DEALERSHIP AND THEY TOLD ME IT WOULD TAKE 2 WEEKS FOR ME TO GET AN APPOINTMENT TO HAVE MY TRUCK CHECKED. THREE DAYS LATER MY TRANSMISSION BLEW. I CALLED FORD CUSTOMER RELATIONS AND THEY SAID THAT IT WAS NOT A PROBLEM AND THAT I WOULD HAVE TO PAY TO HAVE MY TRUCK FIXED. THREE WEEKS AND $2600.00 LATER I GOT MY TRUCK BACK. NOW THE CHECK ENGINE LIGHT IS STILL ON AND MY 4 WHEEL DRIVE DOES NOT WORK. I CALLED AAMCO(THE PLACE FORD REFERRED ME TOO), AND THEY TOLD ME THAT IT WAS NOT THE TRANSMISSION BUT NOW AN ELECTRICAL PROBLEM THAT I WOULD NEED TO TAKE TO THE DEALERSHIP TO HAVE FIXED BUT I WOULD HAVE TO PAY TO HAVE THAT FIXED AS WELL. MY TRUCK HAD 39,000 MILES AND WAS LESS THAN 2 YEARS OLD AND FORD IS STATING THAT THEY ARE REFUSING TO FIX ANYTHING FOR FREE. I HAVE SEEN ALL KINDS OF REPORTS OF ELECTRICAL AND ENGINE PROBLEMS WITH THIS YEAR AND MODEL TRUCK AND I DO NOT AGREE WITH THIS.
Engine and engine cooling, Electrical system, Equipment, Apr 13, 2004
THE AUTOMATIC GEAR SHIFT BROKE. COULD NOT CHANGE GEARS. ELECTRIC WINDOWS STOPPED WORKING BOTH DRIVER AND PASSENGER. AIR CONDITIONER BROKE - AIR CONDITIONER CLUTCH MAKE RUBBING NOISE WHEN ENGAGED.
Visibility, Apr 9, 2004
FRONT PASSENGER SIDE WINDOW EXPLODED WHILE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT. WHEN THIS OCCURRED A PIECE OF GLASS HIT THE CONSUMER. PASSENGER SIDE WAS UNOCCUPIED AT THE TIME OF THE INCIDENT. THE CAUSE OF THE WIDOW EXPLODING WAS YET TO BE DETERMINED.*AK
Structure, Apr 9, 2004
I WAS OPENING THE DOOR TO GET MY DAUGHTERS DIAPER BAG AND HINGE BROKE. MY HUSBAND WAS TRYING TO PUT IT BACK AND THE GLASS SHATTERED IN HIS HANDS. MY DAUGHTER AND I WERE STANDING NEXT TO THE VEHICLE AS THE GLASS SHATTERED. THIS COULD HAVE TAKEN MY ENTIRE FAMILIES EYE SIGHT. THE GLASS LITERALLY EXPLODED. THIS ISSUE IS DEFINITELY UNSAFE!!! ESPECIALLY WHEN THERE ARE YOUNG CHILDREN AROUND. AND MOTHERS ARE OPENING UP THE HATCH TO GET OUT A DIAPER BAG WITH A CHILD IN HAND. PLEASE NOTE THIS IS THE SECOND TIME WE HAVE HAD A PROBLEM WITH THIS HATCH. WE TOOK IT TO FORD. THIS SHOULD BE A MANDATORY SAFETY RECALL.*AK PE04045_PCO
Suspension, Apr 8, 2004
WHEN DRIVING 30 MPH VEHICLE VIBRATED IN THE REAR. ALSO, CONSUMER HEARD A KNOCKING NOISE COMING FROM THE REAR. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR INSPECTION, AND MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM. *AK
Fuel system, Other, Apr 5, 2004
WHILE DRIVING, THE GAS GAUGE WOULD READ WRONG. THIS WOULD CAUSE THE CONSUMER TO NOT KNOW HOW MUCH FUEL WAS IN THE VEHICLE. *JB
Steering, Mar 30, 2004
WHILE DRIVING 70 MPH CONSUMER LOST CONTROL OF THE VEHICLE, DEALER NOTIFIED. *AK
Other or unspecified, Mar 25, 2004
PAINT ON HOOD AND ROOF OF SUV BUBBLING AND CRACKING. PURCHASED SUV ONLY TWO YEARS AGO ON 4/11/01. IT IS A 2002 AND IS ONLY ONE YEAR OLD AND THE PAINT IS CRACKING AND BUBBLING TERRIBLY ON THE HOOD AND STARTING TO CRACK AND BUBBLE ON THE ROOF AS WELL. TOOK TO DEALER, CROUSE FORD, HAMPSTEAD, MD AND THEY TOLD ME IT WAS PROBABLY BIRDS! PLEASE TELL ME THAT'S A JOKE! (: IF BIRDS ARE GOING TO SCRATCH THE PAINT THAT BADLY THEN THAT STILL INDICATES THAT IT IS A FAULTY PAINT JOB. I ALSO HAD THE TRUCK IN FOR BODY (FENDER) WORK . THE BODY SHOP (SHOWCASE) ALSO BROUGHT TO MY ATTENTION THE CRACKING AND BUBBLING OF THE PAINT. THEY ALSO CONTACTED CROUSE, AND AGAIN CROUSE NEVER RESPONDED. SHOWCASE (THE BODY SHOP) HAD TO CALL A FEW TIMES BEFORE THEY RECEIVED A RESPONSE, AND NOTHING WAS RESOLVED. I THINK THAT CROUSE SHOULD COVER THIS EXPENSE BEING THAT THE TRUCK IS ONLY A 2002. I ALSO HAVE GIVEN CROUSE, HAMPSTEAD MUCH BUSINESS GETTING MY VEHICLE SERVICED AT LEAST 6-8 TIMES. THE PAINT ON MY ONE YEAR OLD SUV SHOULD NOT BE CRACKING OR BUBBLING! *JB
Other or unspecified, Mar 25, 2004
PAINT ON HOOD AND ROOF BUBBLING AND CRACKING. *JB
Structure, Mar 20, 2004
REAR HATCH LIFT ON MY 2002 FORD EXPLORER GLASS SHATTERED WHEN I CLOSED IT AFTER PLACING A DIAPER BAG IN THE BACK I TOOK THE VEHICLE TO TEXAS FORD TO FIND OUT IF THERE WAS A RECALL I WAS TOLD NONE. THEY REFUSED TO REPLACE MY GLASS BECAUSE IT WAS OUT OF WARRANTY. THAT I SHOULD FILE ON MY INSURANCE. *JB PE04045.PCO
Vehicle speed control, Mar 17, 2004
I WAS GETTING ONTO I90, FLOORED THE ACCELERATOR TO CATCH UP TO SPEED. THE ACCELERATOR GOT STUCK IN THAT POSITION, AND I COULDN'T GET IT TO STOP. I HAD BOTH FEET ON THE BRAKE, AND MY TRUCK WAS STILL DOING 80 MPH. I COULDN'T GET IT TO STOP. I FINALLY PUT THE VEHICLE INTO NEUTRAL, PULLED OVER TO THE SIDE, AND FINALLY GOT MY VEHICLE TO STOP. WHILE I WAS IN THE STOPPED POSITION, MY SPEEDOMETER STILL WAS READING 80. FINALLY IT QUIT ON ITS OWN. I DEFINITELY DO NOT FEEL SAFE DRIVING IT ANYMORE. *NM