2002 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,613 owner complaints filed for this model year. This is the highest complaint count among 26 Explorer model years with reports.
Of the 2002 reports, 163 involved a crash and 71 involved a fire. 213 people were injured and 6 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, sidewallMay 24, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 01V171000 on NHTSA.gov
Visibility, glass, side/rearApr 10, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
Campaign 01I010000 on NHTSA.gov
Representative owner complaints
3,613 reports, newest first.
Structure, Mar 17, 2004
THE CONSUMER LEANED OVER INTO THE REAR COMPARTMENT OF THE VEHICLE WHEN THE REAR WINDOW HINGE BROKE AND FELL ON TOP OF THE CONSUMER'S HEAD. THE HINGE WAS REPLACED, BUT IN THE PROCESS, THE "FLIP OPEN" REAR WINDOW SHATTERED, SUBSEQUENTLY THE ENTIRE REAR WINDOW ALONG WITH THE LEFT AND RIGHT HINGES WERE REPLACED. (PRIOR TO THE INCIDENT, THE CONSUMER NOTICED THAT THE REAR WINDOW WOULD OPEN WITHOUT ONE OPENING THE ENTIRE REAR DOOR TO GAIN ACCESS TO THE BACK OF THE VEHICLE) *AK *SC PE04045_PCO
Vehicle speed control, Mar 17, 2004
WHILE DRIVING 50 MPH, THE THROTTLE PEDAL BECAME STUCK IN THE OPEN POSITION. THE DRIVER SLAMMED ON THE BRAKES BUT THE VEHICLE CONTINUED TO ACCELERATE UP TO 65 MPH. THE DRIVER TAPPED ON THE THROTTLE PEDAL UNTIL IT RELEASED AND WAS ABLE TO STOP THE VEHICLE WITHOUT INCIDENT. THE DEALER MECHANIC COULD NOT DETERMINE THE CAUSE OF THE PROBLEM BUT WILL FURTHER ASSESS THE PROBLEM BY TRYING TO DUPLICATE THE PROBLEM. *NM *JB
Power train, Mar 16, 2004
WHILE DRIVING AT ANY SPEED TRANSMISSION JERKED WHEN IT ENGAGED FROM PARK TO REVERSE , AND VEHICLE WON'T MOVE. DEALER INSPECTED VEHICLESEVERAL TIMES, AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM. *AK
Structure, Mar 14, 2004
WHILE STANDING UNDER THE RAISED LIFTGATE (TOP HALF) LOADING GROCERIES, THE GLASS SUDDENLY AND UNEXPECTEDLY SHATTERED CAUSING MY WIFE AND I TO BE SHOWERED BY SHARDS OF GLASS AND THEN HIT ON OUR HEADS AND BACKS WITH THE FALLING LIFTGATE ASSEMBLY. THIS INCIDENT CAUSED US HEAD, NECK AND BACK TRAUMA AND ALSO A SCRATCHED CORNEA TO MY WIFE'S LEFT EYE. FORD REFUSES RESPONSIBILITY FOR THIS INCIDENT.*AK PE04045.PCO
Power train, Mar 11, 2004
TRANSMISSION HAD TO BE REPLACED. *PH THE VEHICLE WAS SHAKING, MADE RATTLING NOISES AND HAD BECOME IMPOSSIBLE TO STEER. THE MECHANIC SUGGESTED THAT THE TRANSMISSION HAD LOOKED AS IF IT FELL APART AND MAY BE A RESULT OF AN ASSEMBLY LINE ERROR AND. THE MECHANIC ALSO FOUND THAT THE 4WD WAS INOPERATIVE. *SC
Air bags, Tires, Mar 10, 2004, crash
WHILE DRIVING AT 60 MPH CONSUMER HEARD A LOUD NOISE, THE PASSENGER TIRE BLEW UP. AT THE SAME TIME CONSUMER LOST THE CONTROL AND HIT THE GUARD RAIL. UPON IMPACT, NONE OF THE AIR BAGS DEPLOYED. CONSUMER SUSTAINED ARM INJURY AND TWO FRACTURES, HAD 100 STITCHES. *AK
Structure, Mar 10, 2004
GLASS LIFT HATCH OPENS WHILE DRIVING. *AK REAR DOOR LIFTGATE INTERMITTENTLY UNLATCHES AND UNLOCKS WHILE VEHICLE WAS MOVING. DEALER MADE FOUR ATTEMPTS TO FIX PROBLEM. FORD WEREN'T ABLE TO FIND OUT THE CAUSE OF THE PROBLEM. *LA
Fuel system, Other, Mar 10, 2004
WHILE FILLING UP AT THE GAS STATION THE FUEL GAUGE MALFUNCTIONED. THE FUEL TANK REGISTERED A FULL TANK, BUT 12 HOURS LATER, A FALSE READING OCCURRED. CONSUMER TOOK THE VEHICLE TO THE DEALER FOR INSPECTION, AND THE MECHANIC REPLACED THE FUEL SENDING UNIT DUE TO WORN OUT PARTS. *AK
Visibility, Mar 8, 2004
WENT TO WASH MY 2002 FORD EXPLORER AND WHEN THE WATER HIT THE WINDSHIELD IT STARTED TO CRACK FROM THE TOP OF THE WINDSHIELD TO ABOUT 3/4 THE WAY DOWN. IT WOULD SEEM TO ME THAT A WINDSHIELD SHOULD BE ABLE TO WITH STAND THIS TYPE OF THING.*AK
Exterior lighting, Mar 8, 2004
THE LIGHTING SYSTEM ON THE FORD EXPLORER SPORT, IS NOT GOOD FOR NIGHT DRIVING AT LONG DISTANCES, I HAVE A 98 FORD F-150 AND THE LIGHTS ARE MORE PROPER FOR THIS KIND OF DRIVING. THE NEW SYSTEM THAT IS BEING USED NOW, HAS POOR VISABILITY ON BRIGHT. THIS IS A PROBLEM SINCE I HAVE HAD THE SPORT. ALSO I HAVE NOTICED SEVERAL AUTO MANUFACTORS ARE USING THIS SYSTEM, WHICH COULD POSE A SAFETY HAZARD.*AK
Suspension, Mar 4, 2004
INTERMITTENTLY WHEN TURNING CORNERS THERE WAS A LOUD POPPING SOUND COMING FROM THE FRONT END OF VEHICLE. THE PROBLEM OCCURRED THREE TIMES IN THE LAST SIX MONTHS. CONSUMER DETERMINED THAT UPPER BALL JOINTS WERE WORN OUT. *AK
Electrical system, Mar 4, 2004, fire
ALTERNATOR CAUGHT ON FIRE WITHOUT WARNING.
Engine and engine cooling, Power train, Mar 2, 2004
THE VEHICLE STALLED WHILE IDLING AT A LIGHT. *PH THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE VALVE. UNFORTUNATELY WITHIN THREE DAY THE VEHICLE STALLED AGAIN. THE VEHICLE WAS RETURNED TO THE DEALER BUT THEY WERE UNABLE TO DUPLICATE OR REPAIR THE PROBLEM. THE VEHICLE BEGAN TO SURGE WHILE SURGING IDLING. THE DEALER WAS UNABLE TO PERMANENTLY RESOLVE THAT PROBLEM. THE CONSUMER NOTICED A WHINE IN THE REAR END OF THE VEHICLE. THE DEALER REPLACED THE REAR DIFFERENTIAL BUT WHEN THE VEHICLE WAS RETURNED TO THE CONSUMER THE NOISE WAS STILL PRESENT. THE VEHICLE WAS STILL UNDER WARRANTY WHEN ALL THESE PROBLEMS STARTED. *NM
Vehicle speed control, Feb 29, 2004
WHILE TRAVELING AT ABOUT 45 MPH, THE THROTTLE ON MY 02 FORD EXPLORER SUDDENLY WOULD NOT RETURN TO IDLE. THE CRUISE CONTROL WAS NOT ON AT THE TIME. THE CAUSE WAS A PLASTIC SHEATHING BETWEEN THE THROTTLE CABLE AND THE EXTERIOR HOUSING OF THE CABLE. I BELIEVE THIS MATERIAL IS USED FOR LUBRICATION? THE MATERIAL APPEARED TO PULL OUT OF THE HOUSING AND BUNCHED UP INSIDE THE DRIVER FOOTWELL. WHEN MY FOOT WAS REMOVED FROM THE PEDAL, IT WOULD NOT RETURN FULLY TO IDLE BECAUSE THIS TAN MATERIAL BUNCHED UP AT THE BASE OF THE HOUSING WHERE THE CABLE COMES THROUGH THE FIREWALL. BY CUTTING THE EXCESS MATERIAL AWAY, I WAS ABLE TO GET THE PEDAL TO RESPOND PROPERLY. THE DEALER REPLACED THE THROTTLE CABLE UNDER WARRANTY.
Tires, Feb 27, 2004
WHILE DRIVING FRONT TIRE TREAD SEPARATED. DEALERSHIPS MECHANIC WAS NOTIFIED, BUT HAD NOT RESOLVED THE PROBLEM. MICHELIN, SIZE P235/70R16. *AK
Power train, Feb 26, 2004
WHEN DRIVING AT ANY SPEED 4-WHEEL DRIVE CHANGED FROM HIGH TO LOW WITHOUT WARNING. *AK THE TRANSMISSION MADE GRINDING NOISES WHEN IN REVERSE AND SLIPS WHEN PULLING OFF. *SC
Structure, Feb 26, 2004
THE CONSUMER COMPLAINED ABOUT A REAR HATCH BACK WINDOW PROBLEM. THERE WAS A CRACK AT THE BASE OF THE WINDOW APPROXIMATELY 8 INCHES WIDE. *AK *SC
Engine and engine cooling, Power train, Feb 25, 2004
VEHICLE STALLS AFTER DRIVING 20 MILES OR ABOVE ON FREEWAY. WHEN ON EXIT RAMP,ENGINE LIGHT TURNS ON AND THE ENGINE SHUTS OFF. I HAVE TO PUT IT IN PARK AND START ENGINE AGAIN. THE VEHICLE ALSO ACCELERATES WHEN STOPPED AT LIGHT, WHILE FOOT IS ON BRAKE. THE ENGINE STALLS TO CHANGE INTO FASTER SPEED. *AK
Air bags, Feb 24, 2004, crash
WHILE DRIVING AT 45 MPH ON ICY ROAD CONSUMER LOST CONTROL OF THE VEHICLE, AND IT COLLIDED HEAD ON WITH AN EMBANKMENT. UPON IMPACT, AIR BAGS FAILED TO DEPLOY. CONSUMER WAS WEARING SEAT BELTS. CONSUMER'S HEAD STRUCK THE STEERING WHEEL, REQUIRING SEVERAL STITCHES. POLICE ARRIVED, BUT NO ONE WAS CITED. *AK
Vehicle speed control, Feb 24, 2004
WHILE ACCELERATING PEDAL IS HARD TO PUSH AND IT MAKES A LOUD HISSING NOISE. DEALER ATTEMPTED TO REPAIR THE PROBLEM FOUR TIMES, BUT WAS UNABLE TO RESOLVE THE PROBLEM. *AK
Structure, Feb 24, 2004
IN AUGUST, 2003, THE VEHICLE BACK WINDOW HINGE BROKE WHILE LOADING GROCERIES, IT CAUSED DAMAGE TO THE TAILGATE FRAME AND THE GLASS CRACKED. BOTH WERE REPLACED TAKING OVER 7 DAYS. THE SAME COMPONENT BROKE AGAIN IN JANUARY, 2004, CAUSING THE REAR GLASS TO CRASH ON MY WIFES HEAD. LUCKILY SHE ONLY HAD A MINOR BRUISE AND BUMP FROM THE IMPACT. I ASKED THE MANAGER OF MAINTENANCE ABOUT THIS PROBLEM, AND HE SAID IT HAPPENS ALL THE TIME.*AK PE04045_PCO
Structure, Feb 23, 2004
VEHICLE WAS PARKED WITH SUNROOF OPEN. WHEN TRYING TO CLOSE HATCHBACK AFTER LOADING SWIMMING EQUIPMENT, GLASS SHATTERED. *LA THIS OCCURRED TWICE, INCONVENIENCING THE CONSUMER'S DAILY ROUTINE. *PH PE04045.PCO
Steering, Feb 19, 2004
CONSUMER'S WIFE FELT THAT VEHICLE WAS VEERING TO HER RIGHT. DEALERSHIP FOUND OUT THAT PINION BOLT WAS MISSING.(NAR) *LA
Structure, Feb 19, 2004
I HAVE A FORD EXPLORER 2002 XLS. WHILE OPENING MY REAR WINDOW DOOR THE LEFT HINGE (LATCH) BROKE AND THE WINDOW EXPLODED THROWING GLASS EVERYWHERE INCLUDING PASENGERS INSIDE THE VEHICLE. I WENT TO THE VENDOR AND WAS TOLD THAT THIS WAS NOT ANYMORE RESPONSABILITY OF THE MANUFACTURER SINCE THE WARRANTY WAS EXPIRED. I COMPLAINT WAS FILED WITH THE POLICE DEPARTMENT SINCE IN THE INCIDENT THERE WHERE PEOPLE INVOLVED AND HAPPENED IN MY WORKPLACE PARKING LOT. PE04045_PCO
Fuel system, Gasoline, Feb 19, 2004
THE CONSUMER STATED THE GASOLINE FUMES ENTERED THE VEHICLE AFTER FILLING THE VEHICLE WITH GASOLINE. THIS PROBLEM OCCURRED INTERMITTENTLY. THE MANUFACTURER AND DEALER WERE CONTACTED. *AK *SC