2002 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,613 owner complaints filed for this model year. This is the highest complaint count among 26 Explorer model years with reports.
Of the 2002 reports, 163 involved a crash and 71 involved a fire. 213 people were injured and 6 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, sidewallMay 24, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 01V171000 on NHTSA.gov
Visibility, glass, side/rearApr 10, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
Campaign 01I010000 on NHTSA.gov
Representative owner complaints
3,613 reports, newest first.
Air bags, Oct 8, 2013, crash
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, ANOTHER VEHICLE CRASHED INTO THE PASSENGER'S SIDE, CAUSING THE VEHICLE TO SPIN AND THEN CRASH INTO A WALL. THE AIR BAGS FAILED TO DEPLOY. THE REAR DRIVER'S SIDE PASSENGER SUSTAINED WHIP LASH AND MINOR BRUISING. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 200,000.
Electrical system, Engine, Fuel/propulsion system, Oct 6, 2013, fire
I BOUGHT A USED 2002 FORD EXPLORER IN APRIL OF THIS YEAR AT A USED CAR LOT. IT WAS A BEAUTIFUL BLUE SUV IN REMARKABLE GOOD CONDITION. I HAD IT FOUR MONTHS, AND IT CAUGHT ON FIRE WHILE AT A STOP SIGHT ON MY WAY HOME FROM A SHOPPING STRIP TWENTY MILES FROM MY HOME. IT STARTED SMOKING AND WHILE I WAS FUMBLING FOR MY PURSE TO GET MY CELL PHONE TO CALL FOR HELP, IT CAUGHT FIRE AND BYSTANDERS ON THE THOROUGHFARE PULLED ME FORCEFULLY FROM THE CAR, AND THEN CALLED THE FIRE DEPARTMENT. IT WAS A TOTAL LOSS WHEN THE ENTIRE HOOD CAUGHT FIRE AND MELTED. MY GARAGE MECHANIC, WHO HAD JUST SEEN THE CAR, TOLD ME THAT HE COULD SEE NO REASON WHY IT WOULD HAVE CAUGHT FIRE. CAN YOU HELP ME? *TR
Engine and engine cooling, Power train, Oct 4, 2013
HEARD A KNOCKING NOISE WENT TO MECHANIC. WAS TOLD I BLEW A TWO HOLES THROUGH TIMING CHAIN COVER. WENT ONLINE FOUND THAT IT IS A RECURRING PROBLEM FOR THAT YEAR OF FORD. VERY UPSET THERE IS NO RECALL. WAS TOLD IT WOULD COST AT LEAST 2000 TO FIX. FORD NEEDS TO DO SOMETHING ABOUT THIS. I WANT TO GO TO MEDIA TO LET EVERYONE THAT HAS THIS PROBLEM KNOW THAT FORD KNOWS ABOUT IT AND WILL NOT DO ANYTHING. APPARENTLY EVERYONE HAS TO PAY OUT THE [XXX] TO HAVE THIS FIXED. I'M NOT ONE OF THEM. I WANT MY CAR FIXED!!!!!!!!!!!!!!!!!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Power train, Oct 4, 2013
WHILE MOVING THE SHIFT LEVER FROM PARK TO REVERSE, THE LEVER BROKE AWAY FROM THE STEERING COLUMN AND COULD NOT BE RETURNED TO PARK POSITION. THE VEHICLE WAS STUCK IN REVERSE, ENGINE RUNNING, AND BRAKE APPLIED. WITH THE BRAKE APPLIED, THE ENGINE WAS TURNED OFF, STILL IN REVERSE. THE KEY COULD NOT BE REMOVED UNTIL A SMALL WIRE CONTACT INSIDE THE STEERING COLUMN WAS SHORTED TO THE METAL IN THE COLUMN. THE VEHICLE HAD TO BE DRAGGED ONTO A TOW VEHICLE AND TAKEN TO AIKINS FORD IN WINDER, GEORGIA. I WAS TOLD THE ENTIRE STEERING COLUMN HAD TO BE REPLACED AND THE PART PLUS LABOR WOULD BE APPROXIMATELY $1500. AIKINS ORDERED THE PART AND IS STILL WAITING AFTER DISCOVERING THAT THERE WERE 221 STEERING COLUMNS ON BACK ORDER WITH THE AFTER MARKET MANUFACTURER LICENSED TO PROVIDE THE PART. THE DESIGN OF THE SHIFT LEVER INCLUDED A "POT" METAL DISK HOUSING THAT REQUIRES THE SPRING BEHIND IT TO BE ACTUATE BY PULLING THE LEVER FORWARD TO CHANGE THE GEAR STATUS. THE HOUSING SNAPPED IN HALF, LEAVING THE LEVER DANGLING BY A SMALL WIRE. ONLY THE FACT THAT THE VEHICLE WAS NOT MOVING AVERTED CLEAR AND PRESENT DANGER OF AN ACCIDENT. I HAVE REQUESTED THAT THE STEERING COLUMN PART BE RETURNED TO ME AND HAVE VERY GOOD PHOTOS OF THE VEHICLE AND THE ACTUAL SEPARATION AT THE BREAK IN THE COLUMN. I WILL FURNISH EITHER TO YOUR DEPARTMENT IF AND WHEN I GET MY EXPLORER BACK. NOW 56 DAYS AND STILL WAITING. I BELIEVE THAT IT WAS DESIGN FLAW TO ALLOW A PART THAT REQUIRES UNIFORM STRENGTH TO BE A MOLDED PIECE OF "POT" METAL AND SOMEONE MAY GET HURT, IF NOT ALREADY IN THE 221 INCIDENTS THAT FORD IS AWARE OF. *TR
Structure, Oct 3, 2013
THE LIFTGATE HINGE FRACTURED ALLOWING THE GLASS TO FALL NEARLY BREAKING MY HAND. THIS HINGE WAS RECALLED BY NHTSA CAMPAIGN ID NUMBER 04V442000 / FORD RECALL NO. 04S20. IN CONTACTING CUSTOMER SERVICE TONIGHT ON A FORD TRANSMISSION ISSUE, I DISCOVERED THE PREVIOUS HINGE RECALL AND THEY INDICATED THAT HINGE HAD BEEN REPLACE ONCE IN 2004 AND IT WAS MY BAD LUCK THAT IT FAILED A SECOND TIME. THEY WOULD MAKE NO RESTITUTION FOR THE FAILED PART. IT IS UNCONSCIONABLE THAT THEY WOULD HAVE THE SAME ISSUE AS A PREVIOUS RECALL AND NOT CORRECT THE ISSUE AGAIN. IT IS CLEARLY A SERIOUS SAFETY HAZARD THEY SHOULD ADDRESS, REIMBURSE ME FOR THE PART I PURCHASED THROUGH FORD AND REPLACE THE OTHER HINGE BEFORE IT ALSO FAILS AND HURTS SOMEONE. *TR
Power train, Oct 3, 2013
THE TRANSMISSION SLIPS BETWEEN FIRST AND SECOND GEAR, THE CHECK ENGINE LIGHT COMES ON. THE CODE READS BAD SERVO WHEN READ BY THE NH INSPECTION STATION. INVESTIGATION ON INTERNET AND THROUGH DEALER INQUIRIES STATES THIS IS A VERY COMMON PROBLEM WITH EXPLORER AUTOMATIC TRANSMISSIONS IN THIS MANUFACTURING TIME PERIOD , EVERYTHING AND EVERYONE STATES THERE SHOULD BE A RECALL. THIS IS A VERY WELL KNOWN PROBLEM BY FORD FOR THE 2002-2004 EXPLORER TRANSMISSIONS. *TR
Vehicle speed control, Sep 24, 2013
APPROXIMATELY 30% OF THE TIME, THE COAST BUTTON ON THE CRUISE CONTROL WILL ACTUALLY FUNCTION AS THE ACCELERATE BUTTON. THIS CAN BE DISTURBING IF YOU HIT COAST TO INCREASE DISTANCE BETWEEN YOU AND ANOTHER VEHICLE. WHEN THIS DOES OCCUR, I AM ABLE TO HIT THE BRAKE PEDAL AND DEACTIVATE THE CRUISE CONTROL. *JS
Engine, Sep 20, 2013, crash, fire
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE BURST INTO FLAMES AND THE CONTACT CRASHED INTO AN EMBANKMENT. THE CONTACT SUFFERED INJURIES TO THE BACK. THE VEHICLE WAS DESTROYED DURING THE CRASH. THE FIRE DEPARTMENT WAS CALLED TO EXTINGUISH THE FIRE. THE FIRE DEPARTMENT STATED THAT THE FIRE HAD STARTED FROM THE ENGINE. THE CONTACT DID NOT CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 180,000. THE VIN WAS NOT AVAILABLE.
Visibility/wiper, Sep 15, 2013
WHILE UNLOADING ITEMS FROM BACK I HAD THE HALF GLASS OPEN, AS I WALKED AWAY THE BACK GLASS JUST SLAMMED DOWN AND SHATTERED EVERYWHERE. *TR
Air bags, Sep 13, 2013
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 4 MPH, THE AIR BAGS INADVERTENTLY DEPLOYED WITHOUT THE VEHICLE BEING INVOLVED IN A CRASH. A POLICE REPORT WAS FILED OF THE INCIDENT. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 76,000.
Engine, Sep 4, 2013
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE ENGINE INTAKE MANIFOLD FAILED DUE TO DEFECTIVE PLASTIC THAT FRACTURED AND CAUSED FLUID TO LEAK. THE VEHICLE WAS TAKEN TO A MECHANIC FOR INSPECTION WHERE THE INTAKE MANIFOLD WAS REPLACED WITH A STEEL MANIFOLD. IN ADDITION, THE SPARK PLUGS RUBBER AND GASKET WAS REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 180,000. UPDATED 10/17/13*CN THE CONSUMER STATED WHEN HE RETURNED TO THE DEALER, HE LEARNED WHEN THE FIVE SPARK PLUGS WERE FLOODED THEY RUINED TWO COILS THAT SENT ELECTRICITY TO THE SPARK PLUGS. UPDATED THE CONSUMER BELIEVED FORD HID THE PLASTIC INTAKE MANIFOLD PROBLEM, RE-ENGINEERED THE PART TO INCLUDE 1/3 METAL AND THEN EQUIPPED ALL SUBSEQUENT MODELS WITH 1/3 METAL AS STANDARD EQUIPMENT IN AN EFFORT TO AVOID RESPONSIBILITY FOR THEIR DEFECTIVE DESIGN. UPDATED 04/17/14
Steering, Service brakes, Engine, Aug 30, 2013
AUGUST 27,2012. HUABAND DRIVING HOWM FROM WORK. GOING DOWN HILL TO TRAFFIC LIGHT. CAR SUDDENLY, WITH NO WARNING, STALLS OUT COMPLETELY. LOSS OF POWER STEERING, POWER BRAKES.ETC. A/S CONTUINUED TO WORK. ENGINE LIGH CAME ON. WRESTLED CAR TO VERGE OF ROAD. TURNED CAR OFF AND IT RESTARTED ON FORST TRY. STATED THAT THE FOLLOWING DAY AS HE ATTEMPTED TO PULL AWAY FROM STOP SIGN, CAR WOULD NOT INITALLY TAKE GAS BUT THEN SUDDENLY ACCELERATED ( " I PEELED RUBBER!") RECALLED THAT THATSAME INCIDENT HAD HAD HAPPENED APPROX. 2 WEEKS BEFORE AT A DIFFEENT STOP. CAR TAKEN TO REPAIR SHOP, SOMPUTER SHOWS NO ISSUES. BELIEVE CAR UNSAFE TO DRIVE IF AFFECTED WITH SUDDEN, UNEXPLAINED STALLING WITH NO APPARENT CAUSE. BOUGHT CAR AS "CERTIFIED, PRE-OWNED" USED CAR FROM FORD DEALERSHIP IN DEC. 2012. THEY HAVE NO ANSWER, NO SUGGESTIONS AS TO PROBLEM CAUSE. INTERNET SEARCH SHOWS MULTIPLE COMPLAINTS FOR THIS SAME PROBLEM WITH THE FORD EXPLORER.
Power train, Aug 15, 2013
HAD A FEW SLIPS PRIOR BUT NOTHING MAJOR.. AND NOW WONT MOVE IN DRIVE!!!! *TR
Structure, Aug 12, 2013
THE HINGES ON THE BACK HATCH ARE BREAKING. I HAVE CONTACTED FORD ON SEVERAL OCCASIONS AND THEY STATE THIS WAS ALREADY FIXED ONCE UNDER RECALL. THEREFORE, I WILL HAVE TO PAY TO HAVE IT FIXED AGAIN. IF THE SAFETY RECALL WAS COMPLETED PROPERLY, I DO NOT THINK IT SHOULD BE FAILING AGAIN; THEREFORE, I BELIEVE THEY DID NOT FIX IT PROPERLY THE FIRST TIME AND SINCE IT WAS A RECALL, I FEEL THEY SHOULD HAVE TO FIX IT AGAIN. THIS WILL BE A SERIOUS ISSUE IF THE WINDOW COMPLETELY BREAKS OFF. PLEASE ADVISE. *TR
Structure, Vehicle speed control, Aug 11, 2013
CAR LEAKING UNKNOWN FLUIDS .. THERE ARE OUTSTANDING RECALLS ON MY VEHICLE. RECALL ID 09509. *TR
Power train, Aug 7, 2013
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE OVER-DRIVE WARNING LIGHT ILLUMINATED AS A MESSAGE APPEARED STATING TO CHECK THE TRANSMISSION. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST. THE DEALER STATED THAT THE TRANSMISSION HAD DEFECTIVE RINGS AND BUSHINGS. THE DEALER ALSO STATED THAT THE TRANSMISSION SOLENOID BLOCK WAS LEAKING. THE CONTACT DID NOT HAVE ANY REPAIRS PERFORMED ON THE VEHICLE. THE FAILURE MILEAGE WAS 233,577.
Engine, Aug 7, 2013
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE ENGINE TEMPERATURE GAUGE FLUCTUATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE THERMOSTAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.
Fuel system, Gasoline, Aug 4, 2013
IT HAS BECOME INCREASING MORE DIFFICULT TO FUEL THE VEHICLE. THE PUMP CLICKS AS IF THE TANK IS FULL AS SOON AS THE FUELING BEGINS AND TAKE A LONG TIME TO FILL THE TANK AS YOU HAVE TO CONTINUALLY PUSH THE TRIGGER ON THE GAS PUMP BECAUSE IT KEEPS SHUTTING AS IF THE TANK IS FULL. *TR
Power train, Aug 2, 2013
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TRANSMISSION WAS REBUILT. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 146,000.
Electrical system, Visibility/wiper, Jul 30, 2013
AT APPROXIMATELY 12:30 PM, A BRIEF RAIN SHOWER BEGAN AND THE WINDSHIELD WIPERS FAILED TO OPERATE. AFTER REPLACEMENT OF THE WIPER MOTOR, AND SIGNIFICANT TROUBLESHOOTING, IT IS LIKELY THAT THE GEM MODULE IS DEFECTIVE. THERE HAD BEEN SEVERAL DAYS OF LIGHT, MODERATE, AND HEAVY RAIN PRECEDING THIS ISSUE, DURING WHICH THE AUTOMOBILE WAS NOT DRIVEN. AFTER THIS INCIDENT, THE DOOR-AJAR LIGHT STAYS ON, THE AUTOMATIC DOOR LOCKS DO NOT WORK, AND THERE ARE OTHER ELECTRICAL ISSUES. *TR
Power train, Jul 26, 2013
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE TRANSMISSION REFUSED TO SHIFT GEARS. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THEY COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE BUT THE TRANSMISSION NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 131,000.
Structure, Jul 19, 2013
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE PANEL UNDER THE HATCH FRACTURED AND ALLOWED WATER TO PENETRATE THE VEHICLE. THE WATER THEN MADE CONTACT WITH THE ELECTRICAL COMPONENTS. THE VEHICLE WAS TAKEN TO A PRIVATE DEALER WHERE IT WAS FOUND THAT THE PANEL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Engine, Jul 15, 2013
WHILE DRIVING MY 2002 FORD SPORT TRAC AT ABOUT 40 MPH,ENGINE SHUT OFF WITHOUT ANY WARNING,JUST A SHAKING FEELING,THEN COMPLETELY SHUT OFF,WHILE IN MOTION. VERY DANGEROUS SITUATION! NO CHECK ENGINE LIGHT CAME ON AND NO CODES WERE PRESENT. I WAS ABLE TO GET OUT OF TRAFFIC AND AVOID BEING HIT. HAD TO CRANK FOR ABOUT HALF A MINUTE AND IT RESTARTED. HAVE DRIVEN ON A DAILY BASIS ABOUT 200 MILES SINCE AND PROBLEM HAS NOT RECURRED AS OF YET.VEHICLE IS WELL MAINTAINED AND UP TO DATE ON FILTERS,ETC... *TR
Structure, Jul 7, 2013
SEVERE DETERIORATION OF THE BODY MOUNT BUSHINGS TO THE POINT WHERE THEY CRUMBLE WHEN TOUCHED. INFERIOR MATERIAL. *TR
Structure, Jul 7, 2013
DOOR HANDLE ISSUE. REAR DOORS CANNOT BE OPENED FROM THE INSIDE. *TR