2002 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,613 owner complaints filed for this model year. This is the highest complaint count among 26 Explorer model years with reports.
Of the 2002 reports, 163 involved a crash and 71 involved a fire. 213 people were injured and 6 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, sidewallMay 24, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 01V171000 on NHTSA.gov
Visibility, glass, side/rearApr 10, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
Campaign 01I010000 on NHTSA.gov
Representative owner complaints
3,613 reports, newest first.
Seats, Dec 5, 2001
FRONT SEAT HAS NO HEAD REST SUPPORT. IF CONSUMER WAS HIT WITH AIRBAG NECK WOULD BREAK. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Steering, Suspension, Dec 5, 2001
THE VEHICLE HAS BEEN IN THE SERVICE DEPT 3 TIMES SINCE PURCHASE ON 8/01. UPPER & LOWER STEERING SHAFT HAS BEEN REPLACED ON 9/14/01. THE FRONT END RATTLES WHEN I AM OPERATING THE VEHICLE OVER NORMAL TERRAIN. STEERING WHEEL HAS A POPPING FEEL WHEN I GO OVER A BUMP OR TURN RIGHT, FEELS LIKE TH E CAR IS GOING OUT OF CONTROL (AT SLOW SPEED). THE VEHICLE WILL BE BACK AT FORD ON 12/6/01 FOR FURTHER TESTING TO DETECT/CORRECT THESE PROBLEMS. AFTER LOOKING AT YOUR WEBSITE, I HAVE DISCOVERED SIMILAR COMPLAINTS EXIST. I WILL TAKE COPIES WITH ME TO THE DEALERSHIP SUPERVISOR TODAY.*AK
Power train, Nov 29, 2001, crash
VEHICLE WAS IN AN ACCIDENT. WHILE DRIVING GEARS WOULD BECOME STUCK WHEN CHANGING FROM PARK TO REVERSE. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Engine and engine cooling, Nov 23, 2001
BODY MOUNTS ON LEFT FRONT OF VEHICLE KEEP COMING LOOSE. VEHICLE TAKEN TO DEALER NUMEROUS TIMES, DEALER WILL TIGHTEN THE BODY MOUNTS. FORD IS BUYING VEHICLE BACK.*AK
Power train, Nov 23, 2001
VEHICLE STALLS MOSTLY WHEN SHIFTING FROM 3RD TO 2ND GEAR. VEHICLE HAS STALLED AT LEAST 20 TIMES, TAKEN TO DEALER 8 TIMES. DEALER COULD NOT REMEDY, FORD WAS BUYING VEHICLE BACK.*AK
Structure, Nov 20, 2001
COLLAPSE OF TAILGATE WINDOW/STRUCTURE ONTO MY HEAD WHILE I WAS IN THE PROCESS OF REMOVING GROCERIES FROM THE VEHICLE. I HAVE SUFFERED CERVICAL INJURIES AS A RESULT. *AK PE04045.PCO
Power train, Nov 13, 2001
WHILE DRIVING GEARS GET STUCK AND THEY ARE VERY HARD TO CHANGE. HOWEVER, VEHICLE HAS BEEN IN AN ACCIDENT. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK
Engine and engine cooling, Nov 10, 2001
THERE IS A SULPHUR SMELL COMING INTO CAR WHILE DRIVING. FUMES ARE OVERWHELMING, CAUSING DIZZINESS/ NASEUA, ETC. ON THIS PARTICULAR CAR, THE DEALER TRIED 3 TIMES TO REPAIR. NONE OF THE FIXES WORKED. CAR STILL HAS SULPHUR SMELL.*AK
Visibility, Oct 16, 2001
WE ARE HAVING ALOT OF TURBULANCE PROBLEMS WITH THE VEHICAL WITH HAVING THE BACK WINDOWS DOWN!IT'S SO BAD THAT THE WHOLE ROOF SHAKES AS WELL AS THE SOUND IS SO EAR PIERCING THAT IT FEELS LIKE YOUR EAR DRUMS ARE GOING TO BREAK!WE HAVE TAKEN IT TO FORD TO THE SERVICE MANAGER AS WELL AS HAVING IT LOOKED AT BY THE FORD SERVICE REP,WE ARE TOLD TO KEEP THE WINDOWS UP AND LOCKED!WHEN WE PURSHASED THE VEHICAL WE WANTED A FOUR DOOR WITH WINDOWS TO OPEN NOT JUST TWO.TO MYSELF AND MY FAMILY MY CONCERN IS HEALTH RELATED AS WELL,WE HAVE YOUNG CHILDREN AND IF THE WINDOWS ARE PUT DOWN BY THEM ,MY CONCERN IS IT COULD BRAK THEIR EAR DRUMS.FORD SHOWS NO CONCERN IN THIS MATTER ,BEING WE ARE THE ONLY ONES TO COMPLAIN.THIS IS A DEFECT WITH THE MANUFACTURE,AND ARE NOT WILLING TO FIX THE PROBLEM! WE COULD USE YOUR HELP. THANK YOU,MR. ANTHONY MAGEE & FAMILY. *AK
Seats, Sep 7, 2001
SECOND SEAT BOLTS THAT HOLD THE SEAT TO THE FRAME ARE MISSING. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER DETAILS. *AK
Structure, Sep 3, 2001
THE REAR WINDOW PISTON SHATTERED THE GLASS IN BACK OF SUV. MY PASSENGERS STANDING BY WERE HIT WITH FLYING GLASS. SUPERFICIAL CUTS ONLY. THE DATE OF THIS INCIDENT WAS AUGUST 8TH. I'M WRITING THIS ON SEPTEMBER 3RD. WE STILL DON'T HAVE OUR CAR BACK.*AK PE04045.PCO
Structure, Aug 30, 2001
THE LEFT STRUT ON THE GLASS SECTION OF THE TAILGATE BROKE FREE AND SHATTERED THE REAR WINDOW. THE BROKEN GLASS COVERED MY HAIR AND MY CLOTHING, THIS IS POTENTIALLY VERY DANGEROUS AS THE GLASS COULD SHATTER INTO THE EYES OF SOMEONE CLOSING THE TAILGATE. *AK PE04045.PCO
Power train, Aug 20, 2001
DURING GEAR TRANSITION VERY ROUGH, FEEL AND HEAR CLUNK NOISE.
Structure, Aug 20, 2001
01 1 010 000/LIFTGATE GLASS BRACKET; WHILE CLOSING TAILGATE BOTH BRACKETS BROKE AND CAUSED GLASS TO FALL ONTO CONSUMER. CONSUMER SUSTAINED CUTS AND BRUISES. DEALER WAS NOTIFIED, AND GIVEN APPOINTMENT FOR REPAIRS. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION ON THIS MATTER.*AK PE04045.PCO
Structure, Aug 14, 2001
WHILE OPENING REAR WINDOW, AND WITHOUT ANY INDICATION WINDOW POPPED OFF HINGE AND SHATTERED. DEALER HAS BEEN CONTACTED. *AK LEFT HAND HINGE APPEARED TO BE MISSING THREADS TO ENGAGE WITH BOLT FOR MOUNTING REAR WINDOW ASSEMBLY TO VEHICLE. *YH PE04045_PCO
Wheels, Aug 11, 2001
ON 8-10-01 I WAS DRIVING A HERTZ CAR RENTAL 2001 0R 2002 FORD EXPLORER ON I-75 TO THE ATLANTA AIRPORT. I BEGAN NOTICING "SHIMMING" IN THE STEERING WHEEL. SOON AFTER THE "SHIMMYING " BECAME WORSE AND I EXPERIENCED EXCESSIVE "PLAY" IN THE STEERING WHEEL. I PULLED ONTO THE SHOULDER WITHOUT INCIDENT. LATER, A TOW TRUCK DRIVER DISCOVERED THAT 3 OUT OF 5 LUG NUTS HAD BEEN SHEARED OFF COMPLETELY - - CAUSING THE RIGHT FRONT WHEEL TO "WOBBLE" SIGNIFICANTLY WHEN ROTATING. IF THE WHEEL HAD COME OFF THE VEHICLE, IT COULD HAVE RESULTED IN VERY SERIOUS INJURY/DEALTH - - ESPECIALLY ON BUSY TRUCK LADER I-75 JUST NORTH OF ATLANTA. JUST WANT YOU TO BE AWARE OF THIS SERIOUS MATTER.*AK
Wheels, Aug 11, 2001
ON 8-10-01 I WAS DRIVING A HERTZ CAR RENTAL 2001 0R 2002 FORD EXPLORER ON I-75 TO THE ATLANTA AIRPORT. I BEGAN NOTICING "SHIMMING" IN THE STEERING WHEEL. SOON AFTER THE "SHIMMYING " BECAME WORSE AND I EXPERIENCED EXCESSIVE "PLAY" IN THE STEERING WHEEL. I PULLED ONTO THE SHOULDER WITHOUT INCIDENT. LATER, A TOW TRUCK DRIVER DISCOVERED THAT 3 OUT OF 5 LUG NUTS HAD BEEN SHEARED OFF COMPLETELY - - CAUSING THE RIGHT FRONT WHEEL TO "WOBBLE" SIGNIFICANTLY WHEN ROTATING. IF THE WHEEL HAD COME OFF THE VEHICLE, IT COULD HAVE RESULTED IN VERY SERIOUS INJURY/DEALTH - - ESPECIALLY ON BUSY TRUCK LADER I-75 JUST NORTH OF ATLANTA. JUST WANT YOU TO BE AWARE OF THIS SERIOUS MATTER. *AK
Service brakes, Hydraulic, Aug 1, 2001
WHEN THE CONSUMER APPLIED THE BRAKES, THE PEDAL WENT TO THE FLOOR. *NLM *AK *SCC. THE VEHICLE EXPERIENCED FAILURE ON 3 SEPARATE OCCASIONS, THE DEALER REPLACED THE CALIPERS AND THE FRONT AND REAR ROTORS. *JB
Structure, Jul 28, 2001
FOUR HOURS AFTER NEW VEHICLE WAS COLLECTED FROM DEALER, GLASS TAILGATE EXPLODED ON BEING CLOSED GENTLY. COMPLETE REAR WINDOW SHATTERED WITH SUCH FORCE THAT METAL COMPONENTS OF THE DOOR WERE BADLY BENT AND SCRATCHED. GLASS WAS SCATTERED OVER A RADIUS OF 20 FEET, INCLUDING INTO THE BACK SEATS AND ONTO THE ROOF. MY RIGHT LEG WAS CUT IN THREE PLACES. LUCKILY, MY CHILDREN WERE NOT IN OR AT THE BACK AT THE TIME OF THE EXPLOSION. THE ENTIRE DOOR WAS REPLACED BY THE DEALER WITHIN FOUR BUSINESS HOURS. UNLESS RECALLED, THIS APPARENTLY COMMON DEFECT WILL RESULT IN SERIOUS INJURY. *AK PE04045.PCO
Engine and engine cooling, Jul 23, 2001
WHEN STOPPED AT A LIGHT, THERE IS A STRONG SULFUR ODOR IN THE CAR CAUSING OCCUPANTS TO HAVE TROUBLE BREATHING. OWNER HAS DEVELOPED BREATHING PROBLEM SINCE PURCHASING THE VEHICLE. VEHICLE WILL HESITATE WITHOUT NOTICE WHEN PULLING OUT INTO TRAFFIC. *AK
Structure, Jul 16, 2001
LEFT HYDRUALIC SUPPORT BRACKET FOR REAR WINDOW HAS BROKEN OFF THREE TIMES.*AK *SLC PE04045.PCO
Structure, Jul 10, 2001
CONSUMER STARTED TO SLOWLY OPEN TAILGATE WINDOW, AND PISTON POPPED OFF BACK OF WINDSHIELD, DENTED INSIDE TOP OF VEHICLE, AND WEDGED BETWEEN GLASS AND BODY OF TRUCK. CONSUMER STOPPED, OPENING PROCESS. THIS WAS HOW FIRST EXPLORER'S BACK WINDOW EXPLOD TO TAKE VEHICLE BACK.*AK PE04045.PCO
Power train, Jul 10, 2001
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Air bags, Jul 9, 2001, crash
CONSUMER WAS TRAVELING ABOUT 75MPH ON HIGHWAY AND ANOTHER VEHICLE JUMPED INTO HER LANE. SHE VEERED OFF THE ROAD, AND HAD CONTROL OF VEHICLE. WENT BY ONTO LANES, AND OTHER VEHICLE HIT HER FROM BEHIND . SHE JERKED VEHICLE OFF ROAD, AND FRONT REAR GOODYEAR TIRE EXPLODED. UPON IMPACT, DUAL AIRBAGS DEPLOYED HALFWAY. DEALERSHIP WAS AWARE OF PROBLEM. *AK
Structure, Jul 9, 2001
4 HOURS AFTER TAKING DELIVERY OF VEHICLE CONSUMER PARKED IT AND OPENED TAILGATE WINDOW. WINDOW EXPLODED WITH GLASS FLYING 15 FEET. WINDSHIELD WIPER ASSEMBLY HIT CONSUMER IN CHEST, AND GLASS FLEW INTO EYES. DEALER PICKED VEHICLE UP. THEN, STATED HE COULD REPAIR VEHICLE OR REPLACE IT. CONSUMER CHOSE NEW VEHICLE. CONSUMER STILL HAS PAIN IN EYE, STILL UNDER MEDICAL ATTENTION.*AK PISTON POPPED OFF THE WINDOW AND CAUSED GLASS TO EXPLODE, CONSUMER HAS SINCE HAD ANOTHER PIECE OF GLASS REMOVED FROM HER EYE. *SLC PE04045.PCO