2002 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,613 owner complaints filed for this model year. This is the highest complaint count among 26 Explorer model years with reports.
Of the 2002 reports, 163 involved a crash and 71 involved a fire. 213 people were injured and 6 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, sidewallMay 24, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 01V171000 on NHTSA.gov
Visibility, glass, side/rearApr 10, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
Campaign 01I010000 on NHTSA.gov
Representative owner complaints
3,613 reports, newest first.
Steering, Mar 11, 2002
WHEN DRIVING STEERING WILL LOCK UP FOR ABOUT 5 TO 7 SECONDS. THIS HAPPENS INTERMITTENTLY. DEALER CONTACTED. PLEASE ADD VIN. *AK
Engine and engine cooling, Mar 8, 2002
WHILE DRIVING 30-40 MPH, ENGINE STALLED, LIGHTS ON DASH FLASHED ON AND LOST ALL POWER, DEALER CONTACTED. *AK. THE VEHICLE WAS TAKEN TO THE DEALER AND CONSUMER WAS INFORMED THAT THERE WAS A LOOSE FUSE WITH 3 CODES SHOWING ON THE COMPUTER, HOWEVER ON MARCH 1, 2002 THE VEHICLE STALLED AGAIN WITHOUT WARNING AND A FUSE WAS SHOWING A BAD PRESSURE SENSOR WHICH WAS REPLACED, CONSUMER STATED THE VEHICLE STALLED AGAIN FOR THE THIRD TIME.*JB
Suspension, Mar 4, 2002
WHILE DRIVING, VEHICLE WOULD SWAY LEFT TO RIGHT. TOOK TO DEALER AND DEALER INDICATED REAR AXLE TUBE WAS CROOKED.*AK CONSUMER TEST DROVE VEHICLE PRIOR TO PURCHASE AND HAD MENTIONED TO DEALER THAT THE VEHICLE SWAYED AT HIGHWAY SPEEDS. *TT
Vehicle speed control, Feb 28, 2002
CONSUMER STATED THAT THE VEHICLE EXPERIENCED AN ACCELERATION PROBLEM, CONSUMER STARTED TO BRAKE, HOWEVER THE VEHICLE WOULD NOT STOP, IT STARTED TO BUCK AND JERK FOR ABOUT 4 CAR LENGTHS AND THEN WENT BACK TO NORMAL. *JG
Vehicle speed control, Feb 25, 2002
ON DATE OF ACCIDENT, I WAS DRIVING ON 12 MILE APPROACHING INTERSECTION OF ORCHARD LAKE ROAD. I'M COMING TO A COMPLETE STOP, GOING ABOUT 1-2 MPH, WHEN THE ENGINE SURGED. MY FOOT WAS ON THE BRAKE, AND I COULD HEAR AND FEEL MY ENGINE ACCELERATING, AND TO AVOID REAR ENDING THE CAR IN FRONT OF ME, I TURNED THE WHEEL AND WENT UP THE CURB, AND FINALLY STOPPED WHEN I HIT AN INTERSTATE SIGN. THE EVENT TOOK PLACE IN ABOUT FIVE SECONDS. ON THE MONDAY FOLLOWING THE ACCIDENT, I TOOK MY TRUCK TO JEROME DUNCAN FORD AND EXPLAINED WHAT HAPPENED. I ALSO INFORMED THEM THAT ON 2 OCASSIONS MY CAR WOULD NOT START. THE DIAGNOSTIC SHOWED THAT MY PCM NEED TO BE REPLACED. IT COULD NOT BRING UP ANY MISSING CODES FOR THE SURGE OF MY ENGINE. THE PCM CONTROLS THE ENGINE AND IS THE DRIVE TRAIN. I DON'T BELIEVE FOR ONE SECOND THE DEFECTIVE PCM ISN'T THE CAUSE OF THE ACCIDENT. I NEVER RELASED MY FOOT FROM THE BRAKE! MY CAR IS STILL AT THE DEALER, AND I REFUSE TO HAVE THE PCM CHANGED TILL A FIELD ENGINEER LOOKS INTO IT. I TOLD THEM I DON'T WANT THE TRUCK BACK TILL THEY FIND WHAT CAUSED THE SURGE, AND THAT THE CAR IS UNSAFE TO DRIVE. THE SERVICE DRIVE MANAGER SAID THAT THIS MONDAY (2/25/02) HE WOULD TAKE MY TRUCK OUT AND WAIT FOR IT TO SURGE ON HIM. THEY ARE NOT TAKING THIS AS A SERIOUS MATTER! THEY TOLD ME I COULD START SOME "LEGAL" ACTION PAPERWORK (WHERE THERE WILL BE AND INVESTIGATION, AND A FORD FIELD ENGINEER WILL LOOK INTO IT) AND I TOLD THEM THAT I WAS WILLING TO START PAPERWORK. THEY EXPLAINED IT COULD TAKE UP TO 4 MONTHS, I TOLD THEM THAT IS NOT AN ISSUE, MY TRUCK IS UNSAFE TO DRIVE. A DETAIL I FORGOT TO MENTION WAS THE SERVICE MANAGER STARTED TO SAY THAT THEY ALREADY CHANGED MY PCM, THEN TOLD ME THEY DIDN'T. SO CALLED HIM 2 MINUTES AFTER OUR CONVERSATION AND TOLD HIM THAT I DID NOT WANT IT CHANGED UNTIL SOMEONE FROM FORD LOOKED AT IT. HE SAID "OH YOU DON'T WANT IT CHANGED, I WAS JUST GOING TO HAVE IT CHANGED." I SAID DO NOT CHANGE IT! *AK
Engine and engine cooling, Feb 22, 2002
CONSUMER IS CONCERNED ABOUT TOXIC GASSES INSIDE OF VEHICLE. THERE IS A ODOR COMING INSIDE OF VENT AREA.*AK
Visibility, Feb 15, 2002
POWER REAR WINDOW HAS ONLY 3 POSITIONS, FULLY OPEN, OPEN 1" FROM TOP, FULLY CLOSED, ONCE ACTIVATED THERE IS NO EMERGENCY STOP UNTIL THE 1" FROM TOP POSITION. WINDOW DRIVE MOTOR IS VERY POWERFUL, NO WARING IN PLACE. COULD RESULT IN CRUSHING OF HAND AND OTHER SERIOUS INJURIES.
Electrical system, Feb 15, 2002
TRUCK STALLED AFTER PUTING IT IN DRIVE, AT RED LIGHT, AFTER STARTING, AT LOW SPEED ON SEVERAL OCCASIONS. REGAPED THE SPARK PLUGS AND REPROGRAMMED THE COMPUTER.
Vehicle speed control, Feb 14, 2002
SPEED CONTROL SUDDENLY ACCELERATED FROM 65MPH (WHERE CRUISE CONTROL WAS SET) TO 95 MPH. IT WAS FULL THROTTLE AND INCREASING SPEED WHEN I HIT THE BRAKE AND IT STOPPED ACCELERATING. DEALER SAYS THERE IS NOTHING WRONG AND DOES NOT KNOW WHY IT DID THIS. I'M STILL WORKING WITH THEM TO SOLVE THE PROBLEM BECUASE I NO LONGER TRUST IT. I WAS NOT TOUCHING ANY CONTROLS OR PEDALS WHEN THE CAR BEGAN ACCELERATING.*AK
Tires, Feb 11, 2002
WHILE DRIVING 70MPH RIGHT REAR TIRE DEFLATED. TIRE HAD A CUT IN IT. CONTACTED DEALER , MICHELIN TIRE.PLEASE ADD TIRE SIZE AND DOT. *AK
Latches/locks/linkages, Feb 11, 2002
DOOR HANDLES KEEP BRAKING/DRS WILL NOT OPEN/ OWN 2 OF SAME HAVE GONE THROUGH 5 HANDLES ON EACH TRUCK / FORD WAS NO HELP/ IN AN EMERGENCY THE DOORS COULD FAIL TO OPEN/ DEALER SAID THEY'RE STOCKING CASES OF HANDLES TO REPLACE W/SAME DEFECTIVE PARTS/ MY 3 YEAR OLD SON TRIED TO OPEN THE DOOR, AND IT BROKE / HE COULD NOT APPLY MUCH FORCE. *AK
Exterior lighting, Feb 7, 2002
WHILE DRIVING, HEADLIGHTS TEND TO BE DIM, MAKING IT DIFFICULT TO VIEW FRONT OF VEHICLE, MECHANIC HAS ADJUSTED HEADLIGHTS TWICE; HOWEVER, HEADLIGHTS TEND TO SET BACK IN DIM MODE. *AK *JB
Steering, Suspension, Feb 3, 2002
THIS VEHICLE HAS BEEN IN THE SERVICE DEPARTMENT 3 TIMES SINCE SEPTEMBER 2001. THE STEERING COLUMN HAS BEEN REPLACED, THE WHEEL BEARINGS HAVE BEEN REPLACED(THIS WAS SUPPOSE TO ELIMINATE STEERING COLUMN RATTLE) AND THE LOWER CONTROL ARM HAS BEEN REPLACED. I STILL HEAR AND FEEL A METALLIC RATTLE COMING FROM THE STEERING COLUMN. IN MY REVIEW OF YOUR WEBSITE OTHER 2002 EXPLORER OWNERS ARE EXPERINCING THE SAME PROBLEM. I HAVE TALKED TO AT LEAST THREE OTHER OWNERS THAT HAVE THE SAME PROBLEM. MY DEALER HAS DONE EVERYTHING RECOMMENDED BY FORD, BUT NOTHING HAS SOLVED THE PROBLEM. FORD IS "WORKING ON IT". THEY HAVE BEEN WORKING ON IT SINCE SEPTEMBER 2001. MY SAFETY CONCERN IS THIS. IF SOMETHING IS LOOSE THAT IS CAUSING THIS NOISE IT HAS TO BE PROGRESSING. WHAT WILL HAPPEN AFTER MORE MILEAGE BUILDS ON THIS VEHICLE? WILL I BE DRIVING DOWN THE HIGHWAY ONE DAY AND LOSE CONTROL DUE TO STEERING FAILURE? THERE IS TO MUCH SMOKE HERE FOR THAT NOT TO BE FIRE SOONER OF LATER BY MY EXPLORER OR SOME OTHER OWNER. HOW LONG DOES IT TAKE FOR A COMPANY THE SIZE OF FORD TO SOLVE A PROBLEM?*AK
Air bags, Jan 31, 2002
AIR BAGS DEPLOYED INADVERTENTLY, CAUSING MINOR INJURIES TO DRIVER. FORD WAS NOT ABLE TO DETERMINE WHY AIR BAG DEPLOYED. PLEASE PROVIDE FURTHER INFORMATION.*AK
Vehicle speed control, Jan 30, 2002
AFTER ENGINE WAS STARTED AND GEAR SHIFT INDICATOR WAS IN PARK POSITION VEHICLE STARTED ROLLING BACKWARDS UNEXPECTEDLY FOR A SHORT DISTANCE BEFORE BRAKE SYSTEM STOPPED THE MOVEMENT. DEALERSHIP HAS NOT EXAMINED VEHICLE FOR THIS PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / DOCUMENTATION.*AK
Engine and engine cooling, Jan 30, 2002
WHILE DRIVING APPROXIMATELY 32 MPH ENGINE STALLED UNEXPECTEDLY, CAUSING A LOSS OF POWER STEERING AND POWER BRAKES. DEALERSHIP EXAMINED VEHICLE, CHANGED A MODULE, AND PERFORMED A COMPUTER UPGRADE TO REMEDY THE PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / DOCUMENTATION. *AK
Engine and engine cooling, Jan 24, 2002
WHILE DRIVING SHORT OR LONG DISTANCES CONSUMER HAS NOTICED A VERY STRONG CHEMICAL ODOR IN PASSENGER COMPARTMENT. ODOR HAS CAUSED OCCUPANTS OF VEHICLE TO BECOME ILL. CONSUMER HAS CONTACTED DEALER AND MANUFACTURER. CAUSE OF PROBLEM HAS YET TO BE DETERMINED. PLEASE PROVIDE ANY FURTHER DETAILS.*AK
Suspension, Jan 23, 2002
WHILE DRIVING AND MAKING A LEFT TURN THE VEHICLE VIBRATES VIOLENTLY AS IF IT WAS NOT IN GEAR. DRIVERS FEELS VERY UNSAFE DRIVING. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Air bags, Jan 23, 2002, crash
WHILE DRIVING 25 TO 30 MPH, VEHICLE BROADSIDED ANOTHER CAR, DURING THE CRASH, BOTH FRONTAL AIR BAGS FAILED TO DEPLOY, VEHICLE HAS NOT BEEN INSPECTED BY DEALERSHIP TO DETERMINE A POSSIBLE CAUSE FOR THIS PROBLEM, BOTH OCCUPANTS SUSTAINED INJURIES. *AK *SLC
Vehicle speed control, Jan 18, 2002, crash
BRAKE PEDAL AND GAS PEDAL ARE TOO CLOSE TOGETHER AND WHEN TRYING TO APPLY BRAKES, CONSUMER APPLIED GAS PEDAL AND RAN INTO A DUMPSTER. *AK
Vehicle speed control, Jan 18, 2002, crash
GAS PEDAL AND BRAKE PEDAL ARE TOO CLOSE TOGETHER. WHEN TRYING TO APPLY BRAKES CONSUMER STEPPED ON GAS PEDAL AND RAN INTO A DUMPSTER. PLEASE PROVIDE MORE INFORMATION.*AK
Service brakes, Hydraulic, Jan 18, 2002, crash
CONSUMER APPLIED BRAKES AT 20 MPH AND PEDAL WENT TO THE FLOOR. THERE WAS NO BRAKING ACTION, AND HE REARENDED ANOTHER VEHICLE. NO INJURIES. VEHICLE AT DEALERSHIP AT THIS TIME. *AK
Service brakes, Hydraulic, Air bags, Jan 18, 2002, crash
CONSUMER REARENDED ANOTHER VEHICLE DUE TO BRAKE FAILURE AT 20 MPH. UPON IMPACT, NEITHER AIRBAG DEPLOYED. NO INJURIES. VEHICLE AT DEALERSHIP AT THIS TIME.*AK
Power train, Electrical system, Jan 10, 2002
DEALERSHIP LOST KEYS. ON BOARD COMPUTER/SECURITY SYSTEM WOULD NOT ALLOW REMAKE OF KEY. FORD ISSUES A TSB (IGNORING ISSUE HOPING WARRANTY WOULD EXPIRE BEFORE A NEW KEY WAS REQUESTED.) 4-WD INOPERABLE. NO 4-WD RELATED INDICATOR LAMPS ON DASHBOARD AT ENGINE START. VEHICLE HAS BEEN AT DEALERSHIP FOR OVER A WEEK "WAITING FOR A BACK ORDERED SOLENOID". "93 OTHER 2002 OWNERS ARE WAITING FOR PARTS" TO FIX SAME PROBLEM.
Steering, Suspension, Dec 11, 2001
WHILE DRIVING, CONSUMER WOULD HEAR POPPING NOISES COMING FROM LEFT FRONT END. DEALER CHECKED AND REPAIRED STEERING COLUMN SHAFT. PROBLEM NOT RESOLVED. TOOK BACK TO DEALER AND STEERING COLUMN ASSEMBLY WAS REPLACED. HOWEVER, PROBLEM WAS NOT RESOLVED. TOOK VEHICLE BACK AGAIN AND LEFT FRONT WHEEL HUB ASSEMBLY WAS REPLACED. NOTHING SOLVED THE PROBLEM. MECHANIC COULD NOT RESOLVE IT. MANUFACTURER IS WORKING ON SOLUTION.*AK *JB