2002 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,613 owner complaints filed for this model year. This is the highest complaint count among 26 Explorer model years with reports.
Of the 2002 reports, 163 involved a crash and 71 involved a fire. 213 people were injured and 6 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, sidewallMay 24, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 01V171000 on NHTSA.gov
Visibility, glass, side/rearApr 10, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
Campaign 01I010000 on NHTSA.gov
Representative owner complaints
3,613 reports, newest first.
Power train, Jul 25, 2016
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE PARKING THE VEHICLE, THE GEAR SHIFT LEVER FRACTURED AND SEPARATED FROM THE STEERING COLUMN. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 144,000.
Steering, Suspension, Service brakes, Jul 16, 2016, crash
I OWN A 2002 FORD EXPLORER, IT'S OUR DAILY DRIVER EVERYTHING WORKS EXCEPT THE HUBS, THIS TRUCK HAS NEVER BEEN WRECKED, AND WE FIND OURSELVES@ ABOUT EVERY 15,000 TO 20,000 MILES HAVING TO REPLACE THE WHEEL BEARINGS AND HUB ASSEMBLY'S , LAST NIGHT ON THE WAY HOME THE DRIVER SIDE FRONT HUB STARTED SQUEALING AND CAME APART AND WE HAD TO HAVE IT TOWED AGAIN, I HAVE OWNED THIS TRUCK FOR 3 YEARS, I HAVE HAD TO REPLACE THE BEARINGS AND HUBS BRAKES 11 TIMES AND NOW I'M GOING TO HAVE TO DO IT AGAIN, WOW, THESE PARTS ARE REALLY EXPENSIVE TO HAVE NO BETTER QUALITY THAN THAT, EVERYTIME WE GET IT FIXED IT COST AROUND $1400, IT'S A NICE TRUCK, AND EVERYTHING ELSE WORKS GREAT, NO ISSUES, I TRANSPORT MY FAMILY MEMBERS IN THIS VEHICLE, AND I'M GETTING TIRED OF FEARING FOR THEIR LIVES AND MY OWN WHEN THE WHEEL HUBS BREAK AND LEAVE US STRANDED , IT'S OBVIOUSLY TIME FOR A DIFFERENT VEHICLE, AND I JUST THOUGHT ABOUT HOW MANY OTHER PEOPLE DRIVE ONE OF THOSE TRUCKS, AND HOW DANGEROUS THAT COULD HAVE BEEN OUT ON THE INTERSTATE, IT'S A GOOD THING WE WERE DRIVING 30 MPH ON A COUNTRY RD, IF WE HAD BEEN IN TOWN WHEN IT BROKE AGAIN WE I THOUGHT THAT THE LAST TIME THIS HAPPENED TOO, THERE DEFINATLY IS A PROBLEM, WHEN THE GUY AT THE DEALERSHIP SAYS THAT'S A VERY COMMON PROBLEM, BUT UNFORTUNATELY, ALL HE CAN DO IS FIX IT, OR SELL ME SOMETHING ELSE,AND THAT THAT'S THE ISSUE THAT THOSE TRUCKS HAVE AND THAT EVERYDAY SOMEONE IS DROPPING ONE OF TO GET FIXED FOR THE EXACT SAME PROBLEM, ANYWAY I THINK IT'S TIME TO TRY SOMETHING ELSE, BUT THIS PROBLEM NEEDS TO BE ON A RECALL LIST BECAUSE IT'S JUST BAD BUSINESS AND A SAFETY HAZARD, AND IT'S PROBLABY ALREADY GOTTEN PEOPLE AND FAMILIES KILLED, I'M GOING TO FIX THIS THING ONE MORE TIME AND GIVE THE PEOPLE THAT BUY IT THIS WEBSITE INFO, FORD MOTOR COMPANY NEEDS TO FIX THIS EVER OCCURRING PROBLEM.
Other or unspecified, Jul 14, 2016
LIFT GATE WINDOW FELL OFF THE HINGES AS EXPLAINED IN RECALL #04V442000
Air bags, Jun 30, 2016
DRIVERS SIDE CURTAIN AIR BAG INADVERTENTLY DEPLOYED WHILE VEHICLE WAS IN PARK AFTER THE DRIVER HAD EXITED THE VEHICLE. THE AIRBAG DEPLOYED AND STUCK A CHILD WHICH WAS SEATED IN THE REAR SEAT BEHIND THE DRIVER.
Suspension, Jun 20, 2016
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE THE VEHICLE WAS AT A LOCAL DEALER FOR ROUTINE SERVICE, THE FRONT WHEEL BEARINGS AND HUB ASSEMBLIES WERE REPLACED. AFTER THE REPAIRS, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT WHEEL BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. WHILE DRIVING 60 MPH, THE FRONT DRIVER SIDE WHEEL DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT WHEEL BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Other or unspecified, Jun 18, 2016
BACK GLASS SHATTERED AFTER CLOSING THE HATCH
Power train, Jun 17, 2016
TRANSMISSION DON'T WORK, GEAR SLIP AFTER 10 MINUTES DRIVE THEN STOP WORKING WON'T GO BACK OR FOWARD
Vehicle speed control, Jun 14, 2016
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 50 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE WOULD NOT DISENGAGE FROM THE CRUISE CONTROL WHILE DEPRESSING THE BRAKE PEDAL. THE VEHICLE SPONTANEOUSLY ACCELERATED TO 70 MPH, THE EMERGENCY BRAKE DID NOT WORK, AND THE CRUISE CONTROL WAS STILL ACTIVE. THE VEHICLE WAS SHIFTED INTO PARK AND PULLED INTO A PARKING LOT. THE VEHICLE WAS LEFT THERE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
Air bags, May 29, 2016
ON MAY 6, 2016 I WAS DRIVING ON INTERSTATE 5 BETWEEN 55-60 MPH IN THE MIDDLE LANE OF HEAVY TRAFFIC WHEN SUDDENLY THERE WAS AN EXPLOSION INSIDE MY CAR. THE RIGHT/LEFT SIDE AIRBAGS DEPLOYED WITHOUT ANY WARNING. I WAS ABLE TO GET TO THE SHOULDER AND CALL AAA. I WAS TOWED TO THE LANDMARK FORD SERVICE CENTER.
Electrical system, Other or unspecified, May 19, 2016
I JUST BOUGHT MY VEHICLE ON 5/17/20 AT A LOT CALLED GRANT MOTORS 2744 FOWLER ST FORT MYERS FL, 33901 DURING THE DAYTIME, THEY KEEP PUSHING , AND PUSHING ME TO BUY IT TOOK MY ID TO COPY WE LEFT WITHOUT MY ID, HAD ANOTHER VEHICLE I WANTED TO BUY BUT HAD TO GO BACK TO GRANT TO GET ID, WHEN PETE STARTED AT US AGAIN AND KEEP COMING DOWN ON PRICE, TILL MY BROTHER TOLD ME IT WAS WORTH IT TO BUY IT, SO I DID, WELL DURING THE DAY IN BRIGHT SUNSHINE YOU COULDN'T SEE THE TAILLIGHTS, NOR THE DASHBOARD LIGHTS, AND AS DRIVING IT HOME TURNED ON RADIO TO LISTEN TO IT , ALL'S IT WOULD DO IS FLICKER, WOULDN'T CHANGE STATIONS, WOULDN'T DO NOTHING AT ALL, AND THEY PUT A CARFAX FOLDER ON MY DASH FOR ME TO READ AT HOME , THAT IS WHEN I SEEN THE INFO ABOUT THE RECALLS AND FIGURED IT HAD SOMETHING TO DO WITH MY LIGHTS OUTSIDE AND IN THE DASH AND THE STEREO NOT WORKING AT ALL. THEM MY BROTHER SAID HE WONDERED WHY THEY CONTINUED TO DROP THE PRICE TO WAY MORE THEN THEY FIRST ASKED FOR AS IF THEY NEW AHEAD OF TIME THE ISSUES AND DIDN'T TELL US ABOUT ANY OF IT. SO COULD SOMEONE PLEASE LET ME KNOW WHAT IS GOING ON , I NOW HAVE NOTHING TO DRIVE AND NO MONEY TO BUY ANOTHER I'M OLD RAISING TWO GRANDBABIES ONE WITH AUTISM , THE OTHER WITH BIPOLAR PLEASE HELP ME OUT. SITTING IN WALMART PARKING LOT, AND IN MOTION TO GO HOME FAMILY HAD TO STAY BEHIND ME TO GET HOME SAFELY,
Electrical system, Vehicle speed control, Electronic stability control (ESC), May 16, 2016, crash
MY POWER STEERING STUCK CAUSED A WRECK!!
Air bags, May 7, 2016
BOTH SIDE AIR BAGS DEPLOYED DRIVING ON INTERSTATE AT 55 MPH WITH NO APPARENT CAUSE. THE CAR WAS NOT INVOLVED IN AN ACCIDENT AND THERE WAS NO OTHER DAMAGE TO THE VEHICLE.THE FRONT AIR BAGS DID NOT DEPLOY. I WAS ABLE TO GET TO THE SHOULDER OF THE FREEWAY AND CALLED ROADSIDE ASSISTANCE TO HAVE THE CARE TOWED. THE EXPLOSION WAS QUITE TRAUMATIC AND IT TOOK ME SEVERAL SECONDS TO REALIZE JUST WHAT HAD HAPPENED.
Engine, May 6, 2016
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED AN ABNORMAL NOISE COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. THE VIN WAS UNAVAILABLE.
Power train, Apr 27, 2016
02 EXPLORER STOP SHIFTING FROM 2ND TO 3RD GEAR, AFTER 2ND GEAR WHEN IT'S TIME TO SHIFT IT SOUNDS LIKE IT GOES IN NEUTRAL, WHEN I LET OFF IT FINALLY SHIFTS (HARD) IT'S VERY DANGEROUS WHEN DRIVING IN FRONT OF TRAFFIC I'M AFRAID FOR MYSELF AND MY CHILDREN, THIS IS AN ISSUE FOR ALOT OF PEOPLE, PLEASE HELP US WITH THIS ISSUE, THIS REALLY NEEDS TO BE RECALLED THANK YOU *TR
Wheels, Apr 27, 2016
WHEEL STUDS BREAKING OFF & CAUSING DANGER FOR MY FAMILY,THEREFORE MAKING IT UNSAFE FOR THE FAMILY.MANY REPORTS HAVE BEEN MADE ABOUT THESE PARTICULAR VEHICLES.WHEN IM ABLE I WILL GET RID OF BOTH MY FORD VEHICLES FOR MY FAMILIES SAFETY & WELLBEING.
Other or unspecified, Apr 27, 2016
TAKATA RECALL . MY OD LIGHT KEEPS BLINKING , TAKES FOREVER TO SHIFT I HAVE TO TAKE MY FEET OF THE GAS UNTIL I HEAR IT SHIFT THEN I CAN PRESS THE GAS AGAIN AND THE CAR JERKS WHEN THE GEARS SHIFT. THE CAR WILL SHUT OFF IF I PUT THE CAR IN REVERSE OR IF I CHANGE THE GEAR TO DRIVE . THERE SEEMS TO BE A LOT OF ISSUES BUT THE OD LIGHT SEEMS TO BE COMMON. I TOOK IT TO MORE THAN ONE DEALERSHIP AND THEY TOLD ME THAT ITS A TRANSMISSION PROBLEM. WHY HASN'T FORD TAKEN RESPONSIBILITY AND RECALL THIS ISSUE IF ITS HAPPENED TO SO MANY OF US . I AM A MOTHER OF FOUR THAT NEEDS HER CAR AND THIS IS UNFAIR BECAUSE ITS A VERY EXPENSIVE FIX I WAS QUOTED BETWEEN $2,500-$3,000
Electrical system, Apr 23, 2016
MY ALARM SYSTEM GO OFF ALL TIME I DON'T KNOW WHAT TO DO.
Engine, Apr 12, 2016
TRANSMISSION FAILURE.
Power train, Apr 12, 2016
VEHICLE LUNGES AT RED LIGHTS OR WHEN I PUT IT IN PARK OR TAKE IT OUT OF PARK. RPMS GO UP TO 4000 RPMS AND WONT SHIFT. OD LIGHT STAYS ON AND FLASHES WHILE DRIVING AND SHIFTS UP AND DOWN WHILE DRIVING. ALMOST RAN THROUGH A STORE FRONT ONE DAY AS I PULLED UP BECAUSE THE RPMS WERE SO HIGH. IF RPMS ARE UP SITTING AT RED LIGHT IT CRUISES BY ITSELF WHEN I LET OFF BRAKE AT 30MPH BUT WONT GO ANY FASTER WHEN I GIVE IT GAS UNTIL RPMS COME DOWN. THIS HAS BEEN HAPPENING FOR A YEAR NOW. I DON'T HAVE THE MONEY TO KEEP REPLACING TRANSMISSIONS THIS IS THE SECOND ONE NOW IN 4 YEARS.
Other or unspecified, Visibility/wiper, Apr 12, 2016
WHEN I TURN MY WINDSHIELD WIPERS ON THEY STAY ON LOW AND WILL NOT GO OFF UNLESS I TURN THE TRUCK OFF WITH THE WIPERS IN OFF POSITION. MY O/D OFF LIGHT STARTED BLINKING WHEN I WAS DRIVING DOWN THE ROAD WHEN I TURN THE TRUCK OFF FOR A FEW MINUTES IT GOES OFF, BUT COMES ON A LITTLE BIT LATER WHILE DRIVING.
Other or unspecified, Apr 11, 2016
REAR PANEL CRACKED WITHOUT COLLISION OR INCIDENT REAR GLASS OF LIFT GATE EXPLODED UPON CLOSING IN MY DRIVEWAY, WHILE PARKED, ON SATURDAY 4/9/201 I KNEW NOTHING OF A PENDING CLASS ACTION LAWSUIT OR THE DEFECT BEING COMPLAINED ABOUT BY SO MANY EXPLORER OWNS FROM THE YEARS OF 2002-2005 FORD CHANGED THE PROBLEM PIECE AFTER 2005 HOWEVER THEY NEVER RECALLED THE LIFT GATE OR REAR PANEL INSURANCE WILL NOT COVER IT FORD WILL NOT RECALL OR REPLACE IT THERE IS GLASS EVERYWHERE AND I DO NOT HAVE 500+ DOLLARS TO REPLACE IT. THIS WAS A DEFECT THAT SHOULD BE REPLACED BY FORD!
Power train, Structure, Apr 6, 2016
MY 2002 FORD EXPLORER 4.6L IS HAVING MAJOR TRANSMISSION PROBLEMS AT ONLY 110K MILES. IT HESITATES SHIFTING GEARS AND SLIPS WHILE DRIVING. THE VEHICLE ALSO STALLS WHEN STOPPING AT A RED LIGHT OR STOP SIGN. IT HAS THE INFAMOUS CRACK DOWN THE BACK HATCH. BOTH ARE PROBLEMS THOUSANDS OF CUSTOMERS HAVE COMPLAINED ABOUT YET FORD DOES NOTHING. THE TRANSMISSION PROBLEM IS A VERY EXPENSIVE COST TO REPAIR AND IT SHOULDN'T BE THE CUSTOMERS RESPONSIBILITY WHEN FORD KNEW THERE WAS A PROBLEM.
Power train, Apr 5, 2016
AS I WAS OUT DRIVING ONE DAY, I PULLED OFF FROM A GREEN LIGHT AND OUT OF NOWHERE THE "SERVICE ENGINE LIGHT" AND THE "O/D LIGHT" BOTH TURNED ON AT THE SAME TIME. AT THE SAME TIME I NOTICED THAT THE TRUCK BEGAN TO SHIFT VERY POORLY COMING OUT OF 1ST AND 2ND GEAR. IT IS NOW TO THE POINT WHERE THERE IS A REALLY LOUD "CLUNK" EVERY TIME THE TRUCK SHIFTS, ESPECIALLY IN THE LOWER GEARS AND WHEN PUTTING THE TRUCK IN REVERSE. I PULLED OVER TO ENSURE THAT IT WASN'T SOMETHING I HAD DONE AND IT WASN'T! I LET THE CAR SIT FOR A FEW HOURS HOPING THAT WOULD CLEAR THE ISSUE, BUT NO LUCK! AFTER MUCH RESEARCH ON THE PROBLEM THIS IS A VERY WELL KNOWN PROBLEM BY FORD MOTOR COMPANY AND NOTHING HAS BEEN DONE TO RESOLVE IT FOR THEIR CUSTOMERS. I PURCHASED THIS VEHICLE JUST UNDER A MONTH AGO AND ALREADY I'M LOOKING AT $2,000 TO PUT IN A NEW TRANSMISSION. WELL AFTER PURCHASING THE VEHICLE I CAN NOT AFFORD TO FIX FORD'S MISTAKE!!! THIS IS A CLEAR DEFECT OF A FORD PRODUCT AND AFTER SPENDING MY HARD EARNED MONEY ON ONE OF THEIR PRODUCTS I EXPECT MUCH BETTER FROM THEM! EVEN AFTER SPENDING $2,000 ON ANOTHER TRANSMISSION, IT IS A SURE FACT THAT IT IS ONLY INEVITABLE THAT THIS PROBLEM WILL HAPPEN AGAIN AND AGAIN AND AGAIN TO ANYONE WHO PURCHASES A 2003 FORD EXPLORER! IF I AND I'M SURE ANYONE ELSE WOULD'VE KNOWN THIS FACT, I'M POSITIVE; FORD WOULD HAVE NOT SOLD AS MANY MODELS. CAN WE SAY BAMBOOZLED AND TAKEN FOR MY MONEY BY FORD MOTOR COMPANY! PLEASE HELP US CUSTOMERS OUT AND DEMAND A RECALL ON THESE POORLY BUILT COMPONENTS THEY MASS PRODUCED AND STUCK INSIDE A WIDELY MARKETED AND SOLD VEHICLE. HOW WOULD YOU FEEL IF YOU AND YOUR INFANT CHILD WAS DRIVING AND OUT OF NOWHERE...BOOM...ANOTHER $2,000 YOU DO NOT HAVE FOR ANOTHER POORLY BUILT FORD TRANSMISSION SMH... ## VIN FAILED ## [XXX] ## INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Apr 5, 2016
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE THE GEAR SHIFTER WAS SHIFTED INTO THE PARK POSITION, THE FOUR WHEEL DRIVE SHIFTED. WHILE DRIVING 10 MPH, THE FOUR WHEEL GEARS SHIFTED AGAIN. THE CONTACT ACTIVATED THE GEAR BUTTONM BUT IT DID NOT WORK. THE VEHICLE MANAGED TO PLACE ITSELF BACK INTO DRIVE GEAR. THE WARNING LIGHTS DID NOT ILLUMINATE. THE FAILURE OCCURRED NUMEROUS TIMES. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 145,819.
Engine, Fuel/propulsion system, Mar 30, 2016
CHECK ENGINE LIGHT CAME ON WENT TO A AUTO REPAIR SHOP AND WAS GIVEN OEM CODE P0442 (EVAPORATIVE EMISSION SYSTEM). THE SCENT OF GAS WAS PRESENT. I CHANGED THE FUEL CAP AND ISSUE STILL REMAINS. GAS FUEL TANK VAPOR VENT CHECK VALVE IS DEFECTIVE AND MUST BE REPLACED.