2002 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,613 owner complaints filed for this model year. This is the highest complaint count among 26 Explorer model years with reports.
Of the 2002 reports, 163 involved a crash and 71 involved a fire. 213 people were injured and 6 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, sidewallMay 24, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 01V171000 on NHTSA.gov
Visibility, glass, side/rearApr 10, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
Campaign 01I010000 on NHTSA.gov
Representative owner complaints
3,613 reports, newest first.
Power train, Apr 7, 2015
THE TRANSMISSION WOULD NOT SHIFT BETWEEN GEARS IN MY 2002 FORD EXPLORER RESULTING IN MY BEING UNABLE TO ACCELERATE ON THE MASSACHUSETTS TURNPIKE AT RUSH HOUR. *TR
Suspension, Vehicle speed control, Apr 6, 2015, fire
I GOT A KNOCK ON MY DOOR BY THE FIRE DEPARTMENT TELLING ME THAT MY CAR SET ON FIRE I FILED A CLAIM WITH MY INSURANCE AND THEY TOLD ME TO FILE A CLAIM WITH FORD BECAUSE THEY HAVE REASON TO BELIEVE IT WAS THE CRUISE CONTROL BUTTON THAT SET THE CAR ON FIRE . *TR
Power train, Apr 2, 2015
TRANSMISSION WILL NOT SHIFT FROM 2ND TO 3RD GEAR UNLESS YOU LET OFF GAS. *TR
Power train, Equipment adaptive/mobility, Mar 27, 2015
PARKED ON HILL OR FLAT GROUND IT HAPPEN BEFORE,BUT THE GEAR SHIFT GETS STUCK. YOU CAN TURN THE STEERING WHEEL RIGHT,LEFT TO GET IT TO UNLOCK BUT IT WANT, NO LOCKED BRAKES.BUT I KEPT ON TRYING TO GET MY TRUCK IN GEAR TO POINT OF DOING DANGERS THINGS AS OF STICKING ONE FOOT OUT OF THE DOOR AND ROCKING IT BACK AND FORTH.TO GET THE LOCK TO BRAKE BUT THAT DID NOT WORK THEN I TRIED AGAIN AND THE GEAR SHIFT BROKE A ALUMINUM PART ON THE INSIDE BROKE AND I HAVE SAW THREE MORE LIKE THIS AND SOME MORE REPORTS OF THIS AND NOTHING HAS BEEN SAID OR DONE ABOUT THIS,THAT I AM NOT THE ONLY ONE. *TR
Power train, Engine, Mar 27, 2015
IN 2009 ON THE WAY TO OUR FAMILY VACATION OUR TRANSMISSION FAILED. WE HAD IT TOWED AND THE TRANSMISSION REPLACED WITH A FORD REBUILT TRANSMISSION WITH A WARRANTY PURCHASE. IN 2012 THIS REBUILT TRANSMISSION FAILED AND WE HAD IT TAKEN TO A FORD DEALER AND THE TRANSMISSION REPLACED WITH ANOTHER TRANSMISSION. THIS CURRENT TRANSMISSION IS EXHIBITING THE SAME SYMPTOMS AS THE LAST TWO DID PRIOR TO FAILURE. *TR
Vehicle speed control, Mar 23, 2015, fire
DISPATCHED FOR CAR FIRE INSIDE GARAGE. 1213 ARRIVED AND REPORTED THE CAR WAS OUTSIDE, NEXT TO THE HOUSE, AND THE SIDING ON THE HOUSE WAS MELTING. 1281 ARRIVED AND ASSUMED COMMAND AT [XXX]. FIRE WAS NOW EXTENDING UP THE EXTERIOR OF THE NORTH SIDE OF THE STRUCTURE. A 2ND ALARM WAS REQUESTED AND CONSUMERS ELECTRIC WAS REQUESTED TO THE SCENE. THE HYDRANT WAS DIRECTLY BEHIND 1213. 1213 CREW STRETCHED A 1.75" HAND LINE AND EXTINGUISHED THE FIRE ON THE EXTERIOR OF THE HOUSE AND THEN THE FIRE INSIDE THE VEHICLE. 1211 CREW ASSISTED 1213 AND ALSO MADE CONTACT WITH ALL OCCUPANTS AND VERIFIED THAT NO ONE WAS INJURED OR MISSING. 1212 CREW WAS ASSIGNED INTERIOR. VENTILATION WAS REQUESTED FOR THE INTERIOR. FM HENSON ARRIVED ON SCENE AND WAS ASSIGNED INVESTIGATION. COMSTOCK 911 CREW WAS ASSIGNED TO ASSIST 1213 WITH EXTERIOR OVERHAUL. 1212 CONDUCTED INTERIOR OVERHAUL AND REPORTED MINOR CHARRING AT PEAK OF ROOF ON THE INTERIOR BUT NO FURTHER EXTENSION. EXTERIOR OVERHAUL WAS COMPLETED. FM HENSON DETERMINED THAT THE FIRE STARTED IN THE ENGINE COMPARTMENT NEAR THE FIREWALL AND MORE TOWARDS THE DRIVER SIDE. THIS VEHICLE HAS AN OPEN RECALL FOR A SPEED CONTROL DEACTIVATION SWITCH FIRE HAZARD. *TR
Latches/locks/linkages, Mar 17, 2015
TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT TRAC. THE CONTACT STATED THAT THE DOOR LATCHES STOPPED WORKING AND THE CONTACT COULD ONLY GET IN AND OUT OF THE VEHICLE BY USING THE OUTSIDE DOOR LATCH ON ALL DOORS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE MAIN DOOR MODULE FOR THE FRONT DRIVER SIDE DOOR NEEDED TO BE REPLACED. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 04/13/15*LJ THE CONSUMER STATED IT IS NOT POSSIBLE TO ENTER THE VEHICLE USING THE OUTSIDE DOOR HANDLES. 3 OUT OF 4 HANDLE FAILED. 2 OUT OF 4 INSIDE DOOR HANDLES FAILED. UPDATED 6/29/2015 *JS
Power train, Mar 12, 2015
WHILE DRIVING THE VEHICLE MADE A LOUD "BUMP" AND THEN I LOST ALL ACCELERATION. THIS PROBLEM NEEDS TO BE ADDRESSED BY FORD, THIS IS VERY DANGEROUS TO ALL OF THE SUDDEN LOSE A TRANSMISSION WHILE DRIVING. I HAVE SEEN NUMEROUS COMPLAINTS ON THE TRANSMISSION OF THIS YEAR OF VEHICLE, SO THERE IS OBVIOUSLY A PROBLEM. TRANSMISSIONS ARE NOT CHEAP BY ANY MEANS, I DON'T KNOW HOW I'M GOING TO GET THE MONEY TO FIX MINE. I CURRENTLY HAVE NO VEHICLE AND HAVE HAD TO RESORT TO BUMMING RIDES FROM PEOPLE JUST TO GET TO WORK. THIS VEHICLE NEEDS TO BE RECALLED!!! *TR
Air bags, Mar 7, 2015, crash
REAR ENDED SEMI THAT SUDDENLY STOPPED IN FRONT OF ME. DRIVER'S AIR BAG DID NOT DEPLOY BUT PASSENGER AIR BAG DID . NO PASSENGER IN CAR. BASICALLY DRIVER AIR BAG DID NOT DEPLOY WHEN IT SHOULD. FORD SHOULD PAY! IS THERE ANY CLASS ACTION LAW SUIT FOR THIS? FIRST ACCIDENT WITH THE VEHICLE. OWNED SINCE 2003! *TR
Fuel/propulsion system, Mar 1, 2015
EVER SINCE I HAVE OWNED THE VEHICLE I HAVE NEVER BEEN ABLE TO CONTINUOUSLY PUMP A FULL TANK OF GAS. IT TAKES ROUGHLY 25 MINUTES TO GET A FULL TANK. *TR
Air bags, Feb 23, 2015, crash
TL* THE CONTACT OWNED A 2002 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE REAR ENDED THE CONTACT'S VEHICLE. THE DRIVER SIDE AIR BAG FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED UNKNOWN MINOR INJURIES AND THE FRONT PASSENGER SUSTAINED CHEST AND EYES INJURIES. NEITHER SET OF INJURIES REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE. UPDATED 6/11/15*CN UPDATED 9/26/2017*CN
Power train, Feb 23, 2015
GEAR SHIFTER BROKE OFF WHILE ATTEMPTING TO SHIFT THE VEHICLE IN REVERSE. I AM THANKFUL THAT I WAS AT HOME IN MY OWN DRIVEWAY AND THAT IT DID NOT GO INTO GEAR. IT IS STUCK IN PARK, BUT MY KEYS ARE STUCK IN THE IGNITION. THIS SEEMS LIKE IT COULD BE A SAFETY HAZARD IF THE CAR WERE TO GO INTO GEAR, OR GET STUCK IN REVERSE. *TR
Visibility/wiper, Feb 16, 2015
WHILE PUSHING UP ON THE REAR PANEL THE GLASS MAKING UP THE REAR WINDOW EXPLODED - SHATTERED. *TR
Power train, Feb 16, 2015
DRIVING ON THE INTERSTATE AT 70 MPH. TRANSMISSION FAILED WHILE DRIVING IN TRAFFIC. WAS NEARLY HIT TRYING TO GET VEHICLE OFF THE ROAD. NO WARNING, TRANSMISSION JUST WENT. HUGE PROBLEM AND SAFETY ISSUE WITH FORD EXPLORER. *TR
Power train, Engine, Feb 7, 2015
STARTED MY VEHICLE IT MADE A CLUNKING NOISE THEN DIED. THE TIMING CHAIN BROKE AND BROKE ALL THE VALVES OFF THE MOTOR. *JS
Air bags, Feb 3, 2015
THERE WAS NO MALFUNCTION. I HAVE A FORD EXPLORER 2002. I WANT TO KNOW IF THE FRONT DRIVERS SIDE AND FRONT PASSENGER SIDE AIRBAGS WILL WORK PROPERLY. I HAVE SEARCHED THIS DATABASE BUT CANNOT FIND ANYTHING THAT IS APPLICABLE. WE (WIFE AND MYSELF) HAVE ONLY THIS VEHICLE AND W WE WANT TO KNOW IF IT IS SAFE TO DRIVE. PLEASE HELP. *TR
Visibility, Structure, Feb 1, 2015
THIS IS THE SECOND TIME THIS HAS HAPPENED. MY REAR TAILGATE WINDOW EXPLODED. THE CAR HAD BEEN ON FOR ABOUT TEN MINUTES, WARMING UP. I LOADED MY ITEMS INTO THE CAR THROUGH THE TAILGATE WINDOW. WHEN I WAS DONE, I CLOSED THE WINDOW. BEFORE IT WAS EVEN CLOSED, THE WINDOW EXPLODED INTO THOUSANDS OF PIECES. THERE WAS GLASS ALL OVER. THE WINDOW WAS RECENTLY REPLACED AT THE FORD DEALERSHIP. *TR
Power train, Jan 30, 2015
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 40-45 MPH, THE TRANSMISSION FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
Vehicle speed control, Jan 23, 2015
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Engine, Jan 23, 2015
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH, THE TEMPERATURE GAUGE DISPLAYED SIGNS THAT THE VEHICLE WAS OVERHEATING. THE CONTACT SHUT THE VEHICLE OFF, AND RESTARTED IT BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THERE WAS A CRACK ON THE INTAKE MANIFOLD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE WAS 191,000.
Engine, Jan 16, 2015
MY 2002 FORD EXPLORER, SINCE 2013 HAVE BLEW OUT SPARKS PLUGS THREE TIMES. THE THREATS OF THE HEAD ARE DAMAGE . *TR
Power train, Jan 7, 2015
I AM AN OWNER OF A 2002 FORD EXPLORER. I HAVE HAD NUMEROUS ISSUES WITH THE TRANSMISSION. WHEN TRAVELING AT HIGHWAY SPEEDS THE TRANSMISSION WILL INTERMITTENTLY DISENGAGE CAUSING THE VEHICLE TO HAVE TO BE PULLED TO THE SIDE OF THE ROAD, SHIFT INTO PARK, THEN BACK TO DRIVE. I HAVE CONSULTED WITH MY LOCAL FORD DEALERSHIP NUMEROUS TIMES ON THE ISSUE. I HAVE BEEN REPEATEDLY TOLD THAT THIS IS A KNOWN ISSUE WITH THE FORD EXPLORER / MERCURY MOUNTAINEER TRANSMISSION. FORD MOTOR COMPANY IS FAILING TO ADDRESS THIS ISSUE AS BEING A SAFETY CONCERN. MY MOTHER OWNS A 2005 MERCURY MOUNTAINEER WITH THE SAME EXACT ISSUE. THE PREVIOUS OWNER REPLACED THE TRANSMISSION SHORTLY BEFORE I PURCHASED THE VEHICLE DUE TO THE SAME ISSUE. THE TRANSMISSION WAS REPLACED WITH A NEW TRANSMISSION FROM FORD. I WONDER HOW MANY PEOPLE HAVE BEEN IN ACCIDENTS BECAUSE THEIR EXPLORER/MOUNTAINEER TRANSMISSION DISENGAGES? THE FORD DEALERSHIP IN MY AREA REFERRED ME TO THIS WEBSITE BEING THAT THE SERVICE MANAGE BELIEVES THIS SHOULD BE A SAFETY RECALL THROUGH FORD. I WOULD HAVE TO AGREE WITH THE DEALERSHIP. WHY HAS FORD OR THE NHTSA NOT REQUIRED THE MANUFACTURE TO CORRECT THIS ISSUE? DO PEOPLE HAVE TO DIE IN CAR ACCIDENTS BEFORE THIS IS RECTIFIED? IT IS NOT SAFE TO PASS A VEHICLE SINCE THE TRANSMISSION RANDOMLY CUTS OUT WITHOUT WARNING. *TR
Steering, Jan 1, 2015
AFTER ARRIVING BACK HOME FROM DINNER I WAS PUTTING THE CAR INTO PARK. HALF WAY BETWEEN REVERSE AND PARK THE GEAR SHIFT ARM BROKE! *JS
Power train, Engine, Dec 27, 2014
BOUGHT AN EXPLORER WE THOUGHT WAS A PRIVATE OWNER ON CRAIGLIST IN CHICAGO, AND FOUND OUT HE WAS A DEALER FROM INDIANA. HE SIGNED THE TITLE AS FIRST AUTO INC. 2620 165TH IN HAMMOND IN 46323. THE NAME OF SELLER IS [XXX] . THE DMV FILE A COMPLAINT ON OUR BEHALF AND STATED WHAT HE DID WAS ILLEGAL. WE DID NOT KNOW HE WAS A DEALER TIL WHEN WE TRIED TO TRANSFER OUR PLATES THE NEXT DAY. WE TOOK THE TRUCK IN FOR SERVICE AND MY MECHANIC STATED THAT CARFAX HAS THE MILES ALMOST 80,000 MORE THAN WHAT IS ON THE ODOMETER. THE ODOMETER LISTED 110,000 AND CARFAX WAS FAR PAST THAT AMOUNT. THE DEALER ROLLED BACK THE MILES OF EXPLORER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Dec 22, 2014
O/D LIGHT KEEPS FLASHING, WILL NOT SWITCH INTO SECOND GEAR UNTIL YOU LET OFF THE THROTTLE. GETS AS HIGH AS 38,000- 40,000 RPM. *TR