2004 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,408 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Explorer model years with reports.
Of the 2004 reports, 75 involved a crash and 16 involved a fire. 105 people were injured.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Representative owner complaints
1,408 reports, newest first.
Structure, May 3, 2009
CRACK IN PANEL UNDER BACK GLASS. *TR
Power train, May 1, 2009
VEHICLE GOES FORWARD AFTER PUT IN PARK AND TURNED OFF. THE TRANSMISSION HAS BEEN CHECKED AT FORD DEALERSHIP. HAVE LETTER EXPLAINING THAT IF TRANSMISSION FLUID WAS NOT CHANGED OUT THAT SERIOUS CONSEQUENCES MAY OCCUR. FORD DEALERSHIP NOT AWARE AS THIS WAS NOT DISPLAYED AS A RECALL. HEREFORE,TRANSMISSION FLUID WAS NOT CHANGED AT THAT TIME. *TR
Power train, Apr 30, 2009
ON JANUARY 17, 2009, I WAS ATTEMPTING TO BACK MY 2004 FORD EXPLORER OUT OF MY DRIVEWAY. WHEN I ATTEMPTED TO PUT THE TRUCK INTO REVERSE, THE STEERING COLUMN-MOUNTED GEAR SHIFT MECHANISM BROKE. THE "WAND" BROKE COMPLETELY AWAY FROM THE COLUMN, WITH ONLY THE RUBBER COVERING HOLDING IT IN PLACE. LATER, WHEN A MECHANIC OPENED UP THE STEERING COLUMN, IT WAS APPARENT THAT THE GEAR SHIFT MECHANISM FAILED BECAUSE A PIECE OF METAL BROKE IN HALF; IT LOOKED TO BE MADE OF SOME SOFT METAL. BECAUSE OF THE WAY FORD DESIGNED THE TRANSMISSION, THE ENTIRE STEERING COLUMN HAD TO BE REPLACED. THE EXPLORER HAD ONLY 55,000 MILES ON IT AT THE TIME OF THE INCIDENT. TOTAL EXPENSES FOR REPAIRS WERE IN EXCESS OF $1,600. *TR
Power train, Apr 30, 2009
I AM ALSO HAVING THE TRANSMISSION PROBLEM WITH MY 2004 FORD EXPLORER. MY VEHICLE JUMPS VIOLENTLY WHEN IT IS PUT IN REVERSE. WHEN YOU FIRST PUT IT IN REVERSE IT WILL NOT MOVE THEN ALL OF A SUDDEN IT JUMPS BACKWARD. I ALSO HAVE BEEN NOTICING THAT THE TRUCK FEELS LIKE IT IS NOT IN GEAR FEELS LIKE IT SLIPS . I HAVE MADE NO REPAIRS ON MY VEHICLE AS OF YET, BUT AFTER READING THE NEWSPAPER ARTICLE I SEE THAT THIS PROBLEM IS OCCURRING WITH OTHER VEHICLES,. WE ALL SEEM TO BE HAVING THE SAME PROBLEMS. I HOPE THAT FORD WILL TAKE CARE OF THESE FORD EXPLORER PROBLEMS BEFORE THEIR ARE MORE ACCIDENTS. I HAVE NOT HAD AN INCIDENT AS OF THIS DATE 4/30/09, BUT I CAN TELL YOU THAT WHEN I PUT MY VEHICLE IN REVERSE I AM VERY WORRIED BECAUSE OF HOW VIOLENT THE TRUCK JUMPS BACKWARD. *TR
Structure, Apr 29, 2009
PAINT ON ROOF OF VEHICLE IS CHIPPING AND BODY IS RUSTING. *TR
Structure, Apr 28, 2009
2004 FORD EXPLORER; REAR PANEL BELOW WINDOW CRACKED. *TR
Power train, Apr 28, 2009
MY 2004 FORD EXPLORER HAS A TRANSMISSION PROBLEM. I NEVER KNOW IF AND WHEN IT WILL GO INTO REVERSE OR PARK. IT HESITATES AND I THEN FIND OUT WHAT GEAR IT IS IN. THIS EXPLORER IS A ONE-OWNER CAR. 32,000+- MILES ON IT. WEEKENDS ONLY. YES, I WENT THROUGH THE EARLIER RECALL, BUT IT DID LITTLE IF ANYTHING TO CORRECT THE PROBLEM,. AT THE TIME, I FIGURED THAT I HAD BEEN SCREWED INTO BUYING A DEFECTIVE CAR WHOSE TRANSMISSIONS WOULDN'T LAST AFTER THE WARRANTY RAN OUT. SOMETIMES, THE TRANSMISSION DOESN'T ENGAGE RIGHT AWAY AND THEN JUMPS HARD INTO REVERSE. OTHER TIMES, IT HESITATES BEFORE GOING INTO DRIVE AND/OR PARK. I NEVER KNOW. I AM 57 YEARS OLD. PLEASE TELL FORD FOR ME ----NOT TO PEE ON MY LEG AND TELL ME THAT IT IS RAINING. THEY DIDN'T FIX THE PROBLEM. AND I BELIEVE IT TO BE DANGEROUS. AND SINCE BUSH ISN'T PRESIDENT ANYMORE, MAYBE YOUR AGENCY CAN STAND UP AGAIN FOR AMERICAN CONSUMERS. OR WILL YOU? FEEL FREE TO CONTACT ME OR FOR FORD TO CONTACT ME. THE TRUTH IS THE TRUTH. *TR
Structure, Apr 27, 2009
ALL OF THE PAINT ON MY 2004 FORD EXPLORER IS FALLING OFF JUST ON THE ROOF. *TR
Power train, Apr 24, 2009
TL*-THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STARTED THE IGNITION ON A WARM ENGINE, AND THEN MOVED THE GEAR SHIFT FROM THE "PARK" POSITION INTO THE "REVERSE" POSITION. IMMEDIATELY, THE TRANSMISSION EXHIBITED EXTREMELY HARD SHIFTING. THERE WERE NO PRIOR WARNINGS. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS ABLE TO PROCEED TO NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTS. THE TECHNICIAN STATED THE FAILURE WAS RELATED TO THE AUTOMATIC TRANSMISSION SOLENOID PACK. THE SOLENOID PACK WAS REPLACED FOR THE MALFUNCTION. THE CONTACT HAD CONCERN ON THE SAFETY RISK INVOLVED. THE FAILURE MILEAGE WAS 60,000. THE CURRENT MILEAGE WAS 81,000. UPDATED 05/15/09 *BF UPDATED 05/18/09.*JB
Power train, Apr 23, 2009, crash
TL*THE CONTACTS OWNS A 2004 FORD EXPLORER. AFTER DRIVING IN REVERSE AND PARKING THE VEHICLE IT BEGAN TO MOVE AFTER THE BACK DOOR WAS OPENED. SHE WAS ABLE TO ENGAGE THE BRAKE PEDAL TO STOP THE VEHICLE FROM MOVING AND CONFIRMED THAT THE GEAR SHIFT WAS IN PARK. THE BODY SHOP MECHANIC WAS UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE CONTACT STATED THAT IT WAS CAUSED DUE TO SLIPPAGE OF THE GEARS AND ALTHOUGH THE GEAR INDICATOR READS PARK IT IS NOT FULLY ENGAGED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 39000 AND CURRENT MILEAGE WAS 44000.
Power train, Apr 23, 2009
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. AFTER STARTING THE ENGINE, THE GEAR SHIFTED FROM THE "PARK" POSITION TO "REVERSE". THERE WAS A FORCEFUL FORWARD SHIFTING MOTION WHEN THAT OCCURRED. IN ADDITION, WHEN THE GEAR SHIFT WAS PLACED IN THE "REVERSE POSITION" AND SHIFTING INTO THE "DRIVE" POSITION THERE WAS IMMEDIATE HESITATION. THERE WERE NO WARNING LIGHT INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN STATED THE FAILURE WAS CONTRIBUTED TO THE SHIFT SOLENOID WHICH WAS REPLACED. AN AUTHORIZED DEALER PREVIOUSLY REPLACED THE SOLENOID FOR IDENTICAL FAILURE. THE CONTACT IS AWARE OF THE SAFETY RISK. THE FAILURE MILEAGE WAS 8,804 AND THE CURRENT MILEAGE WAS 55,000.
Power train, Apr 23, 2009, crash
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. WHEN PLACING THE VEHICLE IN A PARKED POSITION THE VEHICLE IT ROLLED BACKWARDS EVEN WHEN IT WAS ON A LEVEL SURFACE. ON ONE OCCASION THE VEHICLE ROLLED BACKWARD AND CRASHED INTO ANOTHER VEHICLE. THERE WERE NO INJURIES. WHEN THE FAILURE OCCURRED SHE NOTICES THE OVER DRIVE LIGHT ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. THE DEALER STATED THAT HER SECOND GEAR WAS MISSING; THEREFORE, SHE WOULD BE RESPONSIBLE FOR PAYING $3,700 TO REPLACE THE TRANSMISSION. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 95,000 AND THE CURRENT MILEAGE WAS 100,000.
Power train, Apr 22, 2009
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. THE TRANSMISSION IN THE VEHICLE IS CONSTANTLY SLIPPING. THE VEHICLE HESITATED AFTER NUMEROUS ATTEMPTS TO ADJUST TO THE CORRECT GEAR. DUE TO THE FAILURE IT TAKES LONGER THAN IT SHOULD TO INCREASE SPEED. THE DEALER MADE AN ADJUSTMENT TO THE TRANSMISSION; HOWEVER, THE VEHICLE WAS NOT FULLY REPAIRED. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 96,000. UPDATED 05/15/09 *BF UPDATED 05/18/09.*JB
Structure, Apr 21, 2009
A CRACK APPEARED ON THE LIFT GATE TOP PANEL JUST BELOW THE WIPER. THE CRACK RUNS VERTICAL FROM THE TOP OF THE PANEL AROUND THE FORD EMBLEM TO THE BOTTOM OF THE PANEL. I NOTICED THAT OTHERS ARE HAVING THIS SAME PROBLEM AT AROUND 70,000 ON THE 2004 FORD EXPLORER EDDIE BAUER EDITION. *TR
Fuel system, Gasoline, Electrical system, Apr 20, 2009
2004 FORD EXPLORER XLS, 41,000 MILES ON MULTIPLE OCCASIONS MY CAR HAS SHUT OFF, LOOSING POWER FOR THE BRAKES AND STEERING. IT USUALLY HAPPENS WHEN DECELERATING AT A STOPLIGHT, OR EVEN DECELERATING OFF THE HIGHWAY ONTO AN EXIT RAMP. IT HAS OCCURRED AT LEAST FOUR OF FIVE TIMES AND I'VE BEEN VERY LUCKY EACH TIME TO BE ABLE TO PULL OVER, PUT MY CAR IN NEUTRAL, AND RESTART IT. THE CAR HAS NO TROUBLE STARTING BACK UP. I'VE RESEARCHED ON THE INTERNET ABOUT THIS PROBLEM AND HAVE FOUND THAT MY EXPERIENCE IS NOT UNIQUE. THIS IS A VERY DANGEROUS SITUATION AND THE 2004 FORD EXPLORER CAN BE VERY UNSAFE IF THERE IS SOME SORT OF FAILURE. PLEASE HELP ME. *TR
Structure, Apr 20, 2009
THE PANEL BELOW THE REAR WINDOW CRACKED FOR NO APPARENT REASON. I LOADED MY GYM BAG INTO THE BACK AND CLOSED THE HATCH. WHEN I CAME BACK 5 MIN LATER TO WIPE THE DEW OFF THE WINDOW I NOTICED 2 VERTICAL CRACKS ON THE PANEL. THE CRACKS SEEM TO BE GETTING LONGER AND I FEAR THE WINDOW MAY FALL OUT. *TR
Power train, Apr 20, 2009
SHIFTING INTO REVERSE, THE VEHICLE WILL NOT MOVE, WHEN YOU GIVE IT MORE GAS, THEN SUDDENLY SURGE. THIS LATEST INCIDENT, I ALMOST HIT A PEDESTRIAN. I THOUGHT THIS WAS A THROTTLE RESPONSE ISSUE, BUT NOW I THINK IT MAYBE A TRANSMISSION ISSUE. THIS HAS BEEN AN ISSUE SINCE THE DAY I BOUGHT IT....THE DEALER PUT SOME FLUID IN THE TRANSMISSION AND RE-CALIBRATED THE THROTTLE. DEALER SAID THIS IS THE FIRST YEAR FORD USED AN ELECTRONIC THROTTLE. (NO CABLE FROM GAS PEDAL TO THROTTLE BODY.) AFTER READING THE NEWSPAPER ARTICLE, SEEMS THAT MANY OWNERS HAVE HAD SIMILAR COMPLAINTS. *TR
Power train, Apr 20, 2009
TRANSMISSION SHIFTS VERY HARD AND WHEN PUT INTO REVERSE IT VIOLENTLY SHIFTS TO REVERSE. HAVE HAD THE VEHICLE IN FOR MULTIPLE REPAIRS ON THE TRANSMISSION AND NOW THE LOCAL FORD DEALERSHIP TELLS ME I HAVE TO REPLACE THE TRANSMISSION WITH THE MILEAGE ON THE VEHICLE A LITTLE OVER 70,000 MILES. *TR
Structure, Apr 16, 2009
2004 EXPLORER REAR TAIL GATE CRACK NEXT TO FORD EMB. *TR
Suspension, Service brakes, Hydraulic, Tires, Apr 15, 2009
EASTER SUNDAY, MY FAMILY WAS ON THEIR WAY BACK HOME ON THE FREEWAY. OUT OF NO WHERE THEY HEAR LOUD SNAPPING NOISES AND NEXT THING THEY KNEW THE REAR PASSENGER TIRE CAME OFF. THE CARS SKIDDING ON THE ROAD AND FINALLY COMES TO A STOP. LUCKILY FOR MY FAMILY THEY WALKED AWAY UNHARMED. THE CAR IS CURRENTLY AT MY HOME, WON'T TURN ON ANYMORE, THE WHEEL STUDS ARE ALL BROKEN OFF, THE ROTOR ALONG WITH THE REST OF THE ASSEMBLY IS DAMAGED. THE CAR IS A MESS AND NOW I'M TRYING TO FIGURE OUT HOW IM SUPPOSED TO DEAL WITH THE SITUATION. *TR
Structure, Apr 14, 2009
WIFE CAME BACK FROM SCHOOL AND TOLD ME THE PROBLEM. WE HAVE A 2004 FORD EXPLORER WITH A CRACK ON THE REAR TRUNK LID BELOW THE REAR GLASS WHERE THE FORD EMBLEM IS, LOOKING THROUGH THE INTERNET AND FOUND OUT THAT THERE ARE A HANDFUL OF COMPLAINTS REGARDING THIS PANEL BECOMING CRACK WHAT SO EVER AND STILL NO RECALL. *TR
Structure, Apr 14, 2009
BACK HATCH PANEL ON MY 2004 FORD EXPLORER CRACKED INTO TWO PIECES FOR NO REASON. LOOKED ONLINE AND MANY OTHER OWNERS ARE HAVING THE SAME PROBLEM AND NO RECALL ON THIS PART HAS BEEN ISSUED. I HAVE NOT REPLACED THE PART YET AS IT IS A $400 REPAIR THAT IS OBVIOUSLY DUE TO POOR QUALITY OF PARTS USED BY FORD. *TR
Air bags, Equipment, Apr 13, 2009
ON APRIL 12, 2008 MY BOYFRIEND AND I SPENT THE MORNING AT HIS SISTERS HOUSE FOR EASTER. WE DROVE THE TRUCK TO HER HOUSE THAT MORNING AND EVEN MADE A STOP AT THE GROCERY STORE ON THE WAY WITH NO ISSUES. THAT EVENING AROUND 6 WE HAD RETURNED HOME FOR A WHILE AND DECIDED TO GO OUT AGAIN. THE TRUCK WAS PARKED IN THE DRIVEWAY WITH THE MOTOR RUNNING. MY BOYFRIEND WAS SITTING IN THE DRIVERS SEAT AND I WAS STANDING IN THE PASSENGER SIDE DOORWAY ABOUT TO GET INTO THE VEHICLE. WE WERE TALKING AND HE SHUT THE DRIVER SIDE DOOR, NORMALLY. WHEN HE DID SO THE SIDE AIRBAGS ON BOTH SIDES OF THE TRUCK DEPLOYED. HE WAS HIT IN THE FACE AND HAS SINCE HAD A BAD EARACHE AND HEADACHE. I WAS HIT IN MY LEFT ARM CAUSING BRUSH BURNS, SWOLLEN AND TENDERNESS AND BRUISING. WE WERE UNSURE OF HOW TO GET THE AIRBAGS TO SHRINK BACK SO IN AN ANGRY MOVE MY BOYFRIEND SIMPLY CUT THEM DOWN SO WE COULD STILL USE THE VEHICLE. I CONTACTED A FORD DEALERSHIP NEAR MY HOUSE AND WAS TOLD THAT THEY COULD LOOK AT THE VEHICLE BUT I HAD NO MORE WARRANTY AVAILABLE. I THEN CONTACTED FORD MOTOR COMPANY AND WAS TOLD THAT MY COMPLAINT WAS BEING SENT TO A REVIEW BOARD AND I WOULD HEAR FROM THEM IN WRITING IN 14 BUSINESS DAYS! AT THIS POINT NOTHING HAS BEEN DONE TO CORRECT THE FAILURE AND I AM VERY FRUSTRATED WITH THE LACK OF HELP I AM GETTING. *TR
Structure, Apr 13, 2009
2004 FORD EXPLORER WITH THE BACK PLASTIC DOOR BEEN SPLIT IN HALF, IT LOOKS LIKE THIS IS HAPPENING TO A LOT OF FORD EXPLORERS, WE HAVE TAKEN THE TRUCK TO THE DEALER. THE PROBLEM IS NOT ON A RECALL AND IT WILL BE ON OUR OWN EXPENSES. *TR
Structure, Apr 11, 2009
PAINT CRACKED AND PEELING ON BOTH SIDES OF ROOF RACK. DEALER WAS NOTIFIED AND SAID THERE WOULDN'T BE ANY PROBLEM IN SUBMITTING THE CLAIM ON THE PAINT. AFTER MY RESEARCH AND A MONTH OF RUN AROUND THE DEALER FINALLY ACKNOWLEDGED THERE WAS A PAINT PROBLEM. I WAS TOLD BY DEALERSHIP THAT I WAS WASTING MY TIME ON THE CLAIM BECAUSE FORD WAS NOT GOING TO BACK IT'S VEHICLE UP..WHAT A WASTE OF TIME AND MONEY ON MY PART. FORD WILL NEVER SEE MY BUSINESS AGAIN!!! I HOPE THIS GOES ALONG WITH ALOT OF OTHER PEOPLE CONCERNING THIS MATTER!! *TR