2004 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,408 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Explorer model years with reports.
Of the 2004 reports, 75 involved a crash and 16 involved a fire. 105 people were injured.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Representative owner complaints
1,408 reports, newest first.
Service brakes, Hydraulic, Sep 9, 2007
BRAKE SYSTEM ISSUES, 2004 FORD EXPLORER. BRAKING SYSTEMS MAKES A SIGNIFICANT BUMP AND NOISE WHEN APPLYING BRAKES. *JB
Power train, Sep 6, 2007
2004 FORD EXPLORER. WHEN PUTTING INTO REVERSE, VEHICLE BANGS, YOU CAN HEAR AND FEEL IT. WAS IN SHOP, AND FFOUND NOTHING WRONG. OCCURRED OCCAISIONALLY, NOW ALOT! NOW MY TRANSMISSION IS LEAKING FLUID. MY WARRANTY RAN OUT 5,000 MILES AGO. I DON'T THINK THIS IS NORMAL IN A NEWER CAR.
Structure, Sep 3, 2007
Y 2004 EXPLORER (BOUGHT IN NOV. 2004) HAS THE SAME PROBLEM WITH THE CRACK IN THE PANEL BELOW THE LIFTGATE WINDOW. THE CRACK JUST MIRACULOUSLY APPEARED ABOUT THREE WEEKS AGO. THE CRACK STARTS RIGHT BELOW THE WINDOW THEN CURVES AROUND THE RIGHT SIDE OF THE FORD LOGO BEFORE TRAVELING STRAIGHT DOWN AGAIN FOR ANOTHER 3-4 INCHES. THE DEALER STATED IT WAS NOT COVERED BY MY WARRANTY. I HAVE NOTICED A FEW OTHER EXPLORERS AROUND TOWN WITH THE SAME ISSUE. I SEARCHED THE WEB A FOUND THE SAME ISSUE AS WELL. *JB
Steering, Aug 30, 2007
ON FRIDAY, AUGUST 24, 2007, I WAS ATTEMPTING TO BACK OUT OF A DRIVEWAY. I PUT MY FOOT ON THE BRAKE, STARTED MY 2004 FORD EXPLORER AND BEGAN SHIFTING THE GEAR OUT OF PARK INTO REVERSE WHEN THE SHIFT BROKE. I COULD NOT DO ANYTHING, THE ENGINE WOULDN'T TURN OVER OR ANYTHING. SINCE IT WAS LATE FRIDAY, I LEFT THE SUV PARKED UNTIL SATURDAY, THE NEXT MORNING, WHEN I HAD IT TOWED TO DOUG STANLEY FORD IN DESOTO, TEXAS, WHERE I PURCHASED THE VEHICLE. A SERVICE TECHNICIAN TOLD ME THEY WOULD HAVE TO ORDER A NEEDED PART TO REPAIR THE SUV. HE SAID HE THOUGHT THEY'D RECEIVE THE PART BY MONDAY OR TUESDAY. ON MONDAY, HE TOLD ME THEY WOULDN'T GET IT UNTIL NOVEMBER 12. HE SAID THAT HE'D CALLED ALL AROUND AND HAD TO GET THE PART FROM THE MANUFACTURER. I CHECKED ONLINE AND OTHERS HAVE EXPERIENCED THIS VERY SAME PROBLEM. I AM THANKFUL I WASN'T SOMEWHERE FAR FROM HOME WHEN THIS HAPPENED. I HAVE A NEW BABY AND NEED RELIABLE TRANSPORTATION. I HAVE NEVER HEARD OF A DEALERSHIP NEEDING 2 MONTHS TO GET A PART. I TRULY THINK THIS IS A SERIOUS DEFECT THAT COULD EVENTUALLY GET SOMEONE HURT.
Tires, Aug 14, 2007
TL*THE CONTACT OWNS A 2004 FORD EXPLORER WITH BF GOODRICH RUGGED TRAIL T/A (TIRE SIZE 245/65R17). SHE NOTICED THE TREAD ON THREE OF THE TIRES BEGAN TO SEPARATE. THE DEALER ADVISED THE CONTACT TO TAKE THE TIRES TO BF GOODRICH. THE TIRE MANUFACTURER STATED THAT TIRE ROT CAUSED THE TREAD TO SEPARATE. THE FAILURE AND CURRENT MILEAGES WERE 24,650. THE DOT NUMBER WAS UNAVAILABLE. THE CONTACT FELT THE TREAD SHOULD NOT HAVE SEPARATED AT 24,650 MILES.
Structure, Aug 10, 2007
FORD EXPLORER 2004, BACK TAILGATE WINDOW FELL OFF VEHICLE. THERE WAS A RECALL FOR THE 2003, FORD REFUSES TO PAY FOR REPAIR, CLAIMING THAT THEY HAVEN'T HAD ENOUGH COMPLAINTS TO WARRANT AN ADDITIONAL RECALL. THIS BACK WINDSHIELD FELL OFF THE VEHICLE INTO MY HUSBANDS HANDS. THANK GOD MY CHILDREN WEREN'T THE IN THE WAY OR INJURED. THIS RECALL OF THE 2003, TO PLACE ON SEPTEMBER 13,2004, WELL AFTER MY VEHICLE WAS MADE AND PURCHASED. I FEAR FOR THE OWNERS OF THIS $35,000.00 VEHICLE, AND WHAT MAY HAPPEN WHILE FORD DRAGS THEIR FEET WITH THIS RECALL. I IS SOMEWHAT APPARENT THAT THE SAME HINGES WERE USED ON THIS VEHICLE AS THE 2003. PLEASE LET THE PUBLIC KNOW. THANKS. *JB
Power train, Aug 4, 2007
OUR 2004 FORD EXPLORER HAS A SIGNIFICANTLY DELAYED RESPONSE WHEN SHIFTING INTO REVERSE. ONCE THE TRANSMISSION ENGAGES THERE IS A LOUD AND HARD "CLUNK". THE DEALERSHIP HAS DIAGNOSED FAILURE OF THE TRANSMISSION SOLENOID AND ESTIMATES THIS REPAIR WILL COST ~$900. *JB
Vehicle speed control, Aug 2, 2007
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. WHILE DRIVING 65 MPH WITH THE CRUISE CONTROL ENGAGED, THE VEHICLE SHUT OFF COMPLETELY. THE CONTACT WAS ABLE TO PULL OFF THE ROAD AND RESTART THE VEHICLE. THE VEHICLE HAS NOT BEEN TO THE DEALER. THE CURRENT MILEAGE WAS 33,300 AND FAILURE MILEAGE WAS 32,900.
Service brakes, Hydraulic, Engine and engine cooling, Power train, Jul 30, 2007
MULTIPLE PROBLEMS WITH MY EXPLORER. WHEN SHIFTING INTO REVERSE CAR JOLTS WITH A CLUNKING NOISE. ABS LIGHT IS ON AND 4X4 HIGH LIGHT FLASHES. SERVICE ENGINE LIGHT ON BUT NO HOSE LEAKS CAN BE FOUND. WRENCH LIGHT COMES ON EVEN AFTER TPS REPLACEMENT SUGGESTED BY OBD-II. VERY UNHAPPY WITH THIS VEHICLE. I HAVE OWNED 7 FORDS, THIS IS THE WORST I HAVE OWNED. *TR
Vehicle speed control, Jul 27, 2007
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. WHILE DRIVING 30-40 MPH, THE ENGINE STALLS AND THE BRAKES FAIL WITHOUT WARNING. THE DEALER SUGGESTED THAT THE THROTTLE BODY COULD BE THE CAUSE OF FAILURE. THE CONTACT STATED THAT WHENEVER THE COAST BUTTON IS PRESSED, THE ENGINE SHUTS DOWN COMPLETELY. THE VIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 82,000 AND FAILURE MILEAGE WAS 81,000.
Power train, Jul 25, 2007
AT 50,000 MY 2004 FORD EXPLORER XLT STARTED HAVING TRANSMISSION PROBLEMS. IT DOES A SLAMMING WHEN PUTTING INTO REVERSE. THE BRAKE HAS TO BE PUSHED ALL THE WAY TO FLOOR TO KEEP THE VEHICLE FROM LURCHING INTO ANYONE OR ANYTHING. IT ALSO HAS A SLIPPING AND JERKING WHEN THE VEHICLE SHIFTS INTO 2ND AND AGAIN WHEN IT SHIFTS INTO 3RD. I AM NOT THE ONLY PERSON WITH THIS ISSUE.*JB
Power train, Equipment, Jul 24, 2007
I HAVE TAKEN MY FORD EXPLORER (2004 XLT V8 4WD) TO THE DEALERSHIP FOUR TIMES TO HAVE THE DIFFERENTIAL FLUID THAT IS LEAKING FIXED. I HAVE SPENT ABOUT $800 GETTING IT FIXED, NOT TO MENTION THE GAS THAT IT TAKES TO GET THERE AND BACK AND EACH TIME I PULL IN MY DRIVEWAY AND LOOK OUT TO SEE IT STILL LEAKING. AFTER THE SECOND TIME THAT I TOOK MY VEHICLE TO THE DEALERSHIP, THE SERVICE DEPARTMENT LADY TOLD ME THAT THEY DIDN'T KNOW WHY IT WAS LEAKING AND THAT THEY WERE GOING TO HAVE TO CONTACT FORD TO SEE IF IT WAS A RECURRING PROBLEM--AND OF COURSE IT IS---AND THEY HAD TO ORDER A DIFFERENT PART (THAT IS STILL NOT WORKING) TO FIX IT. COULDN'T THEY HAVE KNOWN THAT IN THE BEGINNING? NOW THEY ARE TELLING ME THAT IF THIS DOESN'T WORK THEY ARE JUST GOING TO HAVE TO REPLACE THE AXLES. I HAVE READ ON SEVERAL WEBSITES THAT THIS IS A PROBLEM THAT FORD IS NOT WILLING TO DO ANYTHING ABOUT. I WILL NO LONGER BE A FORD CUSTOMER DUE TO THIS. THANK YOU FORD FOR WASTING MY TIME AND MY MONEY! *TR
Power train, Equipment, Jul 17, 2007
HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2004/TRANSMISSION/TRANSMISSION_SLIPPING_SHIFTS_HARD.SHTML. VIEW THIS WEBSITE. I TOO HAVE HAD THE SAME PROBLEM AT 10000 MILES. I HAD THE VEHICLE SERVICED, AND AM NOW EXPERIENCING A SLIGHT HESITATION WHEN BACKING AGAIN. THIS NEEDS TO BE LOOKED AT. I DID NOT REALIZE THE WIDESPREAD PROBLEM UNTIL I SAW THE RECENT COMPLAINTS ON THIS WEB-SITE FOR THIS VEHICLE'S YEAR/MAKE/MODEL. THIS WA S A HUGE SAFETY ISSUE. *AK
Seat belts, Jul 11, 2007
2004 FORD EXPLORER SPORTTRAK - 3 PASSENGER SEAT BELTS FAILED DUE TO BELT BUCKLE CAUSING TEAR IN BELT FABRIC. *AK
Visibility, Structure, Jul 10, 2007
THE HINGES ON THE LIFT GATE WINDOW ON MY 2004 FORD EXPLORER BROKE CAUSING THE REAR WINDOW TO FALL OUT OF THE WINDOW FRAME. FORD MOTOR COMPANY TOLD ME THAT THERE IS A RECALL FOR THE PROBLEM ON THE 2002 AND 2003 MODELS BUT WERE NOT "AWARE" OF ANY SIMILAR PROBLEMS WITH THE 2004 MODEL. *TR
Power train, Jul 6, 2007
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. WHILE DRIVING 15 MPH, THE VEHICLE FAILED TO SHIFT INTO SECOND GEAR. THE CHECK ENGINE AND OVERDRIVE WARNING INDICATORS LIGHTS ILLUMINATED. THE DEALER STATED THAT THE CAUSE OF FAILURE WAS THE CYLINOID CIRCUIT. THE CURRENT MILEAGE IS 41,124 AND FAILURE MILEAGE WAS 41,000.
Structure, Jul 5, 2007
I OWN A 2004 FORD EXPLORER 4 DOOR. ON JULY 5, 2007 WHILE CLOSING THE WINDOW PORTION OF THE BACK HATCH THE GLASS CAME LOOSE FROM THE HINGES. I TOOK THE VEHICLE TO GULLO-HASS FORD IN CONROE TEXAS TO HAVE THEM REPAIR IT, AND I WAS TOLD THAT THE HINGES AND BACK WINDOW SECTION WERE THE SUBJECT OF A TECHNICAL SERVICE BULLETIN. IT WAS APPARENT THAT FORD WAS AWARE OF A POTENTIAL PROBLEM WITH THE BACK HATCH WINDOW AND THE HINGES, SINCE ,IT SENT OUT A TSB ADVISING ITS SERVICE PERSONNEL ON THE BEST WAY TO FIX THE PROBLEM. *AK RESEARCH SHOWED THAT THE TSB WAS ISSUED ON 1/1/05. FORD WAS AWARE OF THIS PROBLEM AND THE QUICKEST WAY TO FIX IT WHILE MY VEHICLE WAS STILL UNDER WARRANTY. FORD FAILED TO ADVISE ME AS AN OWNER THAT THERE WAS A POTENTIAL PROBLEM WITH THE REAR WINDOW HATCH AREA. THIS CONCERNS ME AS A SAFETY ISSUE. IF THE GLASS HAD BEEN OPEN AND I WAS STANDING UNDER THE GLASS WHILE LOADING OR UNLOADING MY VEHICLE, I COULD HAVE BEEN SERIOUSLY HURT BY THE FALLING GLASS OR KILLED AS WELL AS ANY OTHER PERSON STANDING NEXT TO ME OR A CHILD NEXT TO ME. FORD ADVISED ME THAT BECAUSE IT HAD NOT BEEN FORCED BY THE GOVERNMENT TO ISSUE A RECALL THEY DIDN'T HAVE TO ADVISE VEHICLE OWNERS OF THE PROBLEM.
Structure, Jun 25, 2007
ON JUNE 4 2007, I OPENED THE HATCH ON MY 2004 FORD EXPLORER XLT. WHEN I SHUT THE HATCH, THE WHOLE ASSEMBLY FELL AND THE GLASS HATCH SHATTERED SHOWERING ME AND THE EXPLORER AND THE GARAGE WITH THOUSANDS OF SHARDS. I SUSTAINED SOME SMALL CUTS ON MY FACE. I WAS LUCKY THAT MY SON WAS ALREADY IN THE CARSEAT AND NOT OUTSIDE BY THE SUVLIKE HE USUALLY DOES. OTHERWISE HE WOULD HAVE BEEN HURT BY THE THOUSANDS OF GLASS SHARDS. LATER, I NOTED THAT THE HINGE ON WHICH THE HATCH WAS SUSPENDED, THE ONE SIDE BROKE OFF CAUSING THE WHOLE HATCH ASSEMBLY TO FALL AND THE GLASS TO SHATTER.I WAS ALSO LUCKY I WAS WEARING MY SUNGLASSES(WHICH BROKE). I NOTICED THAT THE METAL PART ON WHICH THE HATCH WAS HUNG WAS PUT ON COCKEYED WHICH PROBABLY CAUSED THE PROBLEM. HATCHES ARE MEANT TO BE OPENED AND CLOSED AND THE WHOLE HATCH ASSEMBLY IS NOT SUPPOSED TO FALL DOWN ON SIMPLY CLOSING THE HATCH. I E MAILED FORD AND TOLD THEM ABOUT THE DEFECT BUT THEY WERE LESS THAN HELPFUL. MY SUV IS STILL IN THE SHOP. I TOOK IT TO A FORD DEALER. I HAVE PICTURES OF THE DAMAGE AND THE GLASS SHARDS WHICH WENT OVER THE EXPLORER ALL THE WAY TO THE FRONT WINDSHIELD.
Structure, Jun 25, 2007
ON JUNE 21, 2007 I USED THE KEYLESS ENTRY REMOTE TO OPEN THE REAR WINDOW OF THE 2004 FORD EXPLORER FOR MY 11 OLD DAUGHTER TO PUT MY SON'S BABY BAG IN THE BACK. WHEN THE GLASS OPENED THE DRIVER'S SIDE HINGE FATIGUED AND BROKE, TWISTING THE GLASS HARD ENOUGH TO CAUSE A DENT IN THE WINDOW RECESS AND FALLING ON MY DAUGHTER'S HEAD, BENDING BOTH STRUTS. AFTER INVESTIGATING OTHER MODELS I DISCOVERED THAT MODEL YEARS UP TO 2003 WERE COVERED UNDER A RECALL ,BUT THE 2004 WAS NOT. I CONTACTED FORD MOTOR COMPANY AND EXPLAINED THE SITUATION ,AND THEY WERE ABSOLUTELY NO HELP, TELLING ME THAT THE VEHICLE WAS NOT COVERED UNDER ANY WARRANTY AT THE TIME. THE VEHICLE HAS 72,000 MILES ON IT. THE LOCAL DEALERSHIP WAS NOT MUCH MORE HELP, REPLACING MY HINGES WITH THE 2003 RECALL PACKAGE AND INFORMING ME THAT 33% OF THE TIME WHEN THEY REPLACE THE HINGES THE GLASS BREAKS AND THE REPLACEMENT COST WILL BE AT THE OWNER'S EXPENSE. THE PARTS WERE $102 AND THE LABOR $100. *AK
Power train, Jun 14, 2007
2004 FORD EXPLORER HESITATED AND DID NOT SHIFT WHEN GOING OVER 40 MPH. DOWN SHIFTED S FOR NO REASON AND MADE A LOUD RUMBLING NOISE, HAD TO PULL OVER IN HEAVY TRAFFIC AT TIMES; ALMOST CAUSED SEVERAL ACCIDENTS. *AK
Structure, May 31, 2007
I HAVE AN 2004 FORD EXPLORER WITH THE CRACK IN THE PANEL BELOW THE REAR WINDOW/HATCH. I THINK THAT FORD MOTOR CORP NEEDS TO REPAIR THESE FOR ALL OF THE CUSTOMERS WHO HAVE PURCHASED THESE VEHICLES AND ARE HAVING ISSUES WITH THE CRACK LEADING TO WATER DAMAGE. *TR
Structure, May 30, 2007
REAR PANEL TO THE LEFT BELOW THE BACK WINDOW, NEXT TO THE FORD EMBLEM IS CRACKED. THE VEHICLE HAS NOT BEEN INVOLVED IN ANY ACCIDENT, IT JUST HAPPENED ON IT'S OWN. AFTER SEARCHING THE INTERNET, I HAVE FOUND THAT MANY 2004 FORD EXPLORERS HAVE HAD THE SAME PROBLEM. I WAS TOLD IT WOULD COST APPROX. $400 TO REPAIR. I THINK THERE SHOULD BE A RECALL ON THIS ISSUE, AS IT SEEMS TO BE A DEFECT. *TR
Structure, May 26, 2007
HINGE ON LIFTGATE GLASS FRACTURED AND BROKE. 2004 FORD EXPLORER. SEE 2003 NHSTA RECALL 04V442000. LIFTGATE GLASS HANGING OFF AND CAR UNUSABLE. METAL FATIGUE ON HINGE/GLASS ATTACH POINT ON GLASS. COULD MY CAR HAVE RECEIVED "OLDER" DEFECTIVE PARTS FROM PREVIOUS YEAR AS IT HAS A MANUFACTURE DATE OF 08/03? NUMEROUS PREVIOUS MODEL YEAR PROBLEMS WITH SAME PART. *TR
Vehicle speed control, May 13, 2007
THE VEHICLE IS A 2004 FORD EXPLORER. WHEN I SET THE CRUISE CONTROL AT CERTAIN SPEEDS IT SOMETIMES SHUTS THE ENGINE OFF. FORD HAS DONE NOTHING TO CORRECT THE PROBLEM. THEY TELL ME THAT THEY CANNOT DUPLICATE THE PROBLEM. I HAVE TAKEN THREE OF THEIR TECHNICIANS IN THE CAR WITH ME AND SHOWN THEM THAT IT SHUTS THE ENGINE OFF. HOWEVER, THEY SAY THEY DON'T KNOW WHAT CAUSES IT. EVEN THOUGH THIS PROBLEM HAS EXISTED SINCE THE FIRST DAY I OWNED THE CA, THEY NOW WANT ME TO PAY TO DIAGNOSE AND FIX IT.*AK
Power train, May 4, 2007
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE MADE A LOUD BANGING NOISE, HESITATED, AND THEN LUNGED INTO REVERSE WITHOUT WARNING. THE FAILURE OCCURRED AFTER THE VEHICLE WAS DRIVEN FOR MORE THAN AN HOUR. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE CURRENT MILEAGE IS 25,300 AND FAILURE MILEAGE WAS 22,000.