2004 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,408 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Explorer model years with reports.
Of the 2004 reports, 75 involved a crash and 16 involved a fire. 105 people were injured.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Representative owner complaints
1,408 reports, newest first.
Steering, Vehicle speed control, Engine, Feb 22, 2014
THIS IS A COUNTY GOVT VEHICLE PURCHASED USED FROM A DEALER ABOUT 2 YEARS AGO. I HAD BEEN HIGHWAY DRIVING FOR ABOUT 3-4 HOURS AT SPEEDS BETWEEN 55-70 MPH. I MADE ONE BRIEF STOP DURING THAT TIME, AND WAS MOSTLY USING CRUISE CONTROL. JUST PRIOR TO THE INCIDENT, THE SPEED LIMIT DROPS FROM 70 TO 55, AND THEN TO 35 IN A RELATIVELY SHORT DISTANCE. I USED THE CRUISE CONTROL COAST TO REDUCE MY SPEED FROM 55 TO 35. THE 35 MPH SPEED STARTS ON A BRIDGE- THERE IS A SMALL INCLINE AND THEN A LITTLE LARGER DECLINE. AT ABOUT THE BASE OF THE BRIDGE, THE ENGINE SHUT OFF, I LOST STEERING AND COASTED TO A STOP. I DON'T RECALL IF I HAD BRAKING. I WAS WITH A PASSENGER; IT WAS NIGHT, AND THIS OCCURRED IN AN AREA THAT WAS NOT SAFE. I TRIED RESTARTING THE CAR, AND IT RESTARTED WITH NO PROBLEM. I DROVE TO A NEARBY GAS STATION. THE POWER STEERING FLUID WAS LOW, SO I FILLED THAT, RESTARTED, AND DROVE THE REMAINING 1 1/2 HRS WITH NO PROBLEMS. OTHER EMPLOYEES CONTINUED TO DRIVE OVER THE NEXT 2 1/2 MONTHS LOCALLY-VERY LITTLE HIGHWAY DRIVING, WITH NO ISSUES. ON FEBRUARY 21, I WAS RETURNING FROM A TRIP IN THIS VEHICLE FROM THE SAME AREA, WITH THE SAME CIRCUMSTANCES AS ABOVE. WHEN I WAS STILL ON THE BRIDGE WHERE THE SPEED DROPS TO 35, THE ENGINE SHUT OFF AGAIN. THIS TIME I WAS ALONE. THERE WAS A VEHICLE FOLLOWING VERY CLOSE BEHIND ME BUT FORTUNATELY I CONTINUED TO COAST AS THIS WAS ON THE DECLINE OF THE BRIDGE. I WAS ABLE TO STEER SLIGHTLY TO GET OFF THE HIGHWAY. THE CHECK GAUGES; CHECK ENGINE, AND BATTERY WARNING LIGHTS WERE ALL ON. THE CAR RESTARTED WITH NO PROBLEMS. I DROVE TO THE SAME GAS STATION; CHECKED THE GAUGES-ALL WERE NORMAL AND NO WARNING LIGHTS. I DROVE THE 1 1/2 HRS REMAINING WITH NO PROBLEMS. ON A WEB SEARCH, I FOUND MULTIPLE CASES OF VERY SIMILAR PROBLEMS ON EXPLORERS WITH NO RESOLUTION. I COULD FIND NO RECALLS ON THE VIN. THIS IS AN EXTREMELY DANGEROUS AND POTENTIALLY FATAL PROBLEM. *TR
Visibility/wiper, Feb 20, 2014
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT WHILE LOADING THE VEHICLE, THE HYDRAULIC ARM FAILED AND THE GLASS OF THE LIFT GATE STRUCK A PASSENGER IN THE HEAD. THE PASSENGER SUFFERED A LACERATION TO THE HEAD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 127,000.
Structure, Feb 16, 2014
CRACK IN REAR HATCH BELOW REAR WINDOW. AS I UNDERSTAND IT, THIS IS A KNOWN FAULT FOR WHICH FORD IS NOT WILLING TO TAKE RESPONSIBILITY. FORD SHOULD FIX PROBLEM AT NO COST. *TR
Structure, Feb 10, 2014
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE REAR LIFTGATE WAS CRACKED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 89,846.
Visibility/wiper, Jan 31, 2014
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE HINGES FOR BOTH THE DRIVER AND PASSENGER'S SIDE SUN VISORS BECAME FRACTURED, MAKING THE VISORS UNUSABLE. THE CONTACT STATED THAT DUE TO THE DEFECT HE WAS UNABLE TO REPOSITION THE VISORS IN ORDER TO BLOCK THE SUN WHEN DRIVING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 65,000.
Structure, Jan 27, 2014
TL* THE CONTACT OWNS A 2004 FORD FORD EXPLORER. THE CONTACT STATED THERE WAS A CRACK UNDERNEATH THE WINDOW OF THE TAILGATE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 8,627. ..UPDATED 03/25/14 *BF
Structure, Jan 5, 2014
MY CAR WAS PARKED OUTSIDE OF THE GROCERY STORE. I OPENED THE REAR HATCH TO LOAD MY GROCERIES. AS I REACHED UP TO CLOSE THE HATCH THE RIGHT SIDE OF IT COLLAPSED AND FELL RIGHT ON MY HEAD LEAVING A LARGE LUMP. UPON INVESTIGATION I FOUND THAT THE HINGE ON THE RIGHT SIDE OF THE HATCH HAD SNAPPED AND THE WEIGHT OF THE HATCH HAS TWISTED THE HINGE ON THE LEFT SIDE. LUCKILY, I BROKE THE FALL OF THE HATCH OR THERE WOULD HAVE BEEN SHATTERED GLASS EVERYWHERE. DEFINITELY A SAFETY ISSUE. *TR
Power train, Dec 3, 2013
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE INDEPENDENTLY SHIFTED FROM FIRST TO SECOND GEAR ACCOMPANIED BY AN ABNORMAL NOISE FROM THE TRANSMISSION. ADDITIONALLY, THE CONTACT EXPERIENCED RESISTANCE WHEN ATTEMPTING TO SHIFT FROM PARK TO REVERSE. THE CONTACT WOULD HAVE TO SHUT OFF THE ENGINE AND RESTART THE VEHICLE BEFORE THE VEHICLE WOULD ENGAGE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 107,000.
Steering, Power train, Engine, Dec 2, 2013
THIS IS THE SECOND FORD EXPLORER I HAVE OWNED AND BOTH OF THEM HAD THE SAME TRANSMISSION PROBLEMS. YET FORD HAS NO RECALL OR EVEN ANYTHING TO FIX THEM EXCEPT $3,000.00 TO A DEALER OUT OF YOU POCKET FOR THEIR MISTAKE. I GUESS SINCE NO ONE HAS BEEN PROVEN TO HAVE GOTTEN INJURED OR DIED DUE TO THIS ISSUE, THEN THERE WON'T BE A RECALL MADE ON IT. THIS IS TOTALLY UNSATISFACTORY FOR THE FORD MOTOR CO. BECAUSE THEY HAVE WORKERS THAT SCREW UP, THE CONSUMER ENDS UP FOOTING THE LARGE BILL OF REPAIRING IT. THERE IS A KNOWN PROBLEM WITH THE TRANSMISSIONS OF THESE EXPLORERS FROM 2000 - 2005 YET NO ONE SEEMS TO WANT TO ADDRESS IT. FORD MOTOR SHOULD BE ASHAMED OF PUTTING SUCH FAULTY VEHICLES OUT ON THE ROAD AND ENDANGERING ANOTHER HUMANS LIFE FOR THEIR PROFIT. THIS IS THE LAST TIME I WILL BUY AND FORD PRODUCT AND I WILL ENCOURAGE EVERYONE I KNOW NOT TO BUY FORD EITHER. I WONDER HOW FORD WOULD LIKE THE MEDIA EXPOSURE FOR THIS ISSUE. NO GOOD CUSTOMER SERVICE OR PRODUCT. *TR
Visibility, Dec 2, 2013
MY 13 YR OLD WAS LOADING GROCERIES WHILE THE WINDOW WAS POPPED UP IT FELL W/O WARNING SEVERELY HURTING HER HEAD RT BRACKET ON UPPER WINDOW BROKE CAN CAUSE SERIOUS INJURY. *TR
Structure, Nov 27, 2013
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT NOTICED A CRACK ON THE LIFT GATE NEAR THE MANUFACTURER'S EMBLEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 147,000.
Structure, Nov 26, 2013
THE REAR LIFTGATE PANEL CRACKED FOR NO APPARENT REASON. *TR
Structure, Nov 12, 2013
TL* THE CONTACT OWNS A 2004 FORD EXPLORER XLT. THE CONTACT STATED THAT UPON INSPECTION, THE LEFT HINGE THAT HELD THE TRUNK WINDOW SNAPPED UNEXPECTEDLY. THE WINDOW WAS HELD BY THE CONTACT WHILE ANOTHER PERSON LATCHED THE WINDOW BACK INTO PLACE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 25,000.
Vehicle speed control, Nov 10, 2013
WHEN SETTING CRUISE CONTROL AT AROUND 35 TO 40 MPH THE ENGINE DIES. THE POWER STEERING STOPS WORKING AND IS VERY DIFFICULT TO STEER OUT OF TRAFFIC. TURN THE VEHICLE OFF AND THEN IT WILL RESTART AND RUN UNTIL YOU TRY TO SET THE CRUISE AGAIN. *TR
Service brakes, Nov 4, 2013
THE BRAKE PEDAL WENT TO THE FLOOR AS I WAS ABOUT TO PULL OUT OF A PARKING SPACE. I SHUT THE VEHICLE DOWN AND CALLED FOR A TOW. I HAD THE VEHICLE TOWED TO A SERVICE STATION. THE MECHANIC FOUND THAT THE RUBBER HOSE COMPONENT OF THE BRAKE LINE HAD SPRUNG A LEAK, LEADING TO THE COMPLETE LACK OF BRAKING. MY CONCERN IS THAT IF IT HAD HAPPENED ON THE HIGHWAY OR IN TRAFFIC, OR JUST ABOUT ANY OTHER MOVING SITUATION, I WOULD LIKELY HAVE CRASHED, WITH DIRE RESULTS TO ME AND POTENTIALLY TO OTHERS. THERE WAS NO WARNING. THERE WERE NO LIGHTS. I HAVE NEVER EXPERIENCED A SITUATION LIKE THIS IN OVER 30 YEARS OF DRIVING APPROXIMATELY 1 MILLION MILES .VERY DISCONCERTING. VERY DISAPPOINTING. I WOULD LIKE FOR FORD ENGINEERS TO EXPLAIN THEMSELVES. *TR
Power train, Nov 4, 2013
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED, THE GEAR LEVER WOULD NOT SHIFT IN AND OUT OF GEAR UNTIL AFTER SEVERAL ATTEMPTS. IN ADDITION, THE TRANSMISSION WOULD SLIP GEARS WHILE DRIVING. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE CONTACT WAS ADVISED TO REBUILD THE TRANSMISSION AND REPLACE THE TORQUE CONVERTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 89,456.
Structure, Oct 23, 2013
THE FORD MOTOR COMPANY IS WELL AWARE OF THE PROBLEM WITH ITS FORD EXPLORERS PRODUCED 2002-2008. THE BACK DOOR PANEL CRACKS ALL THE WAY THROUGH JUST UNDER THE WINDOW. THERE ARE THOUSANDS OF OWNERS WITH THIS PROBLEM AND MANY DOCUMENTED WHO HAVE BEEN DRIVING THE VEHICLE AND HAD THE BACK WINDOW COMPLETELY EXPLODE. THERE IS NO TELLING WHEN THIS IS GOING TO HAPPEN ONLY TO ALARM THE DRIVER AND CAUSE A MAJOR FREEWAY ACCIDENT. RIGHT NOW THERE IS A CLASS ACTION LAWSUIT MOVING TO GET THE FORD COMPANY TO REPAIR THIS PROBLEM. BUT THEY ARE WAITING FOR A MAJOR ACCIDENT, INJURY OR LOSS OF LIFE TO DO THE RIGHT THING. *TR
Engine, Oct 10, 2013
THE ORIGINAL EQUIPMENT HARMONIC BALANCER CAME APART. THE INNER PORTION SEPARATED FROM THE REST. THIS ALLOWS. IT WOULD HAVE CAUSED THE DESTRUCTION OF THE SERPENTINE BELT, AND CRANKSHAFT POSITION SENSOR IF I HAD NOT CAUGHT IT IN TIME. THIS WOULD HAVE RESULTED IN LOSS OF ENGINE POWER, LOSS OF POWER STEERING, AND LOSS OF POWER BRAKES! THIS SEEMS TO BE A COMMON PROBLEM WITH THE 2004 FORD 4.0 LITER V6. THIS COULD RESULT IN SOMEBODY LOSING CONTROL OF THE VEHICLE WITH LITTLE OR NO WARNING. I WAS REPLACING THE WATER PUMP ON MY VEHICLE WHEN I SAW THIS DEFECT. *TR
Structure, Oct 7, 2013
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT HE OPENED THE REAR TRUNK WINDOW AND THE LEFT HINGE BECAME FRACTURED. THE WINDOW FELL ONTO THE CONTACT UNEXPECTEDLY, WHICH SAVED THE WINDOW FROM FALLING AND SHATTERING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MECHANIC STATED THAT THE HINGE WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 80,602.
Power train, Sep 23, 2013
AFTER COASTING THROUGH INTERSECTIONS, TRANSMISSION SLIPS AND THEN CLUNKS AS I ACCELERATE
Structure, Sep 17, 2013
WHILE DRIVING AT 45MPH NOTICED TOO MUCH BODY ROLL AND BOUNCING. INSTALLED NEW SHOCKS AND SWAY BARS AND HAD IT ALIGNED AND IT STILL HAD TOO MUCH BODY ROLL AND BOUNCING. HAD IT UP ON A LIFT AN NOTICED THE BODY BUSHING WERE ALL DETERIORATED AND FALLING APART. GOOGLED THIS ITEM AND FOUND MANY SPORT TRAC OWNERS HAVING THE SAME PROBLEM. IT SEEMS FORD PURCHASED INFERIOR BODY BUSHINGS FROM A VENDOR AND HAS NEVER CORRECTED THIS ISSUE. THE VEHICLE FEELS VERY UNSAFE TO DRIVE! IN ORDER TO CHANGE THESE OUT YOU HAVE TO REMOVE THE INTERIOR OF THE VEHICLE 1ST. THIS IS A VERY EXPENSIVE REPAIR AND IF LEFT UNDONE THE VEHICLE IS UNSAFE TO DRIVE. I HAVE NEVER HEARD OF THIS BEING A MAINTENANCE ITEM ON ANY OTHER VEHICLE. *TR
Power train, Sep 17, 2013
JUST BOUGHT A 2004 EXPLORER EDDIE BAUER EDITION WITH 105,000 MILES ON IT AS SOON AS I GOT HOME THE TRANSMISSION STARTED TO SLIP. IT LUNGES HARD WHEN PUT INTO REVERSE. THIS IS A WELL KNOWN PROBLEM WITH FORD. THEY REFUSE TO DO A RECALL. I'M SURE SOMEONE WILL HAVE TO DIE BEFORE ITS DEALT WITH. I PRAY IT'S NOT YOU OR YOURS. *TR
Steering, Power train, Sep 16, 2013
I WAS ON MY WAY TO WORK ON A TUESDAY MORNING WITH MY SON WHO IS A COLLEGE STUDENT AT MY SCHOOL ON AUGUST 20, 2013. I WORK AT A COMMUNITY COLLEGE AND IT WAS THE FIRST WEEK OF THE FALL SEMESTER 2013 STARTING. I ARRIVED ABOUT 10:15 A.M. AND COULD NOT FIND PARKING. I FOUND A PARKING STALL IN THE STAFF PARKING LOT. I PUT THE FORD EXPLORER IN REVERSE AND WAS GOING BACKWARDS TO PARK IN THE STALL. WHEN I MOVED THE SHIFT GEAR HANDLE TO PUT THE TRUCK INTO DRIVE INTO THE PARKING STALL, THE GEAR SHIFT WAS JUST BROKE OFF. I COULDN'T BELIEVE IT! I HAD TO ACT QUICKLY AND HIT THE EMERGENCY BRAKE AND TURN THE IGNITION OFF FROM THE CAR TO MAKE IT STOP. I WAS REALLY SCARED! LUCKILY, I DROPPED OFF MY SON SO HE CAN GO TO HIS FIRST CLASS. I HAD TO HAVE THE CAR TOWED TO BANNING, CALIFORNIA AND HAVE MY MECHANIC FIX IT. STILL TO THIS DAY, FORD CANNOT PROVIDE A PART TO FIX THE STEERING COLUMN SHIFT LEVEL. FORD SAYS ITS ON BACKORDER, NO ONE HAS THE PART. THEY DON'T KNOW WHEN I WILL HAVE THE PART TO FIX MY TRUCK. I NEED HELP, I HOPE YOU CAN ISSUE A RECALL ON ALL 2004 FORD EXPLORERS WITH GEAR SHIFT LEVEL BREAKING OFF. VERY UPSET NEED YOUR HELP TO GET MY TRUCK FIXED. THIS MATTER HAS MADE ME SICK WITH HIGH BLOOD PRESSURE AND WOULD APPRECIATE SOMEONE TO INVESTIGATE THIS MATTER RIGHT AWAY. *TR
Vehicle speed control, Service brakes, Sep 11, 2013
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE BRAKES FAILED. THE VEHICLE DID NOT STOP UNTIL AFTER REPEATED ATTEMPTS TO APPLY THE BRAKES. THE VEHICLE WAS RESTARTED AFTER SEVERAL MINUTES AND OPERATED NORMALLY FOR FIVE MILES. THE VEHICLE THEN ACCELERATED INDEPENDENTLY, REACHING SPEEDS OF UP TO 65 MPH BEFORE THE CONTACT WAS ABLE TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS AWAITING DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 124,000.
Structure, Sep 3, 2013
TL* THE CONTACT OWNS A 2004 FORD EXPLORER SPORT TRAC. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE SPARE TIRE DETACHED FROM THE TIRE WELL FROM UNDER THE CARRIAGE. THE FAILURE WAS RELATED TO A FRACTURED CABLE HARNESS. VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 97,600.