2005 Ford Explorer

Problems, recalls and owner-reported issues

Structure is the leading concern among 568 owner complaints filed for this model year. This is the 16th highest complaint count among 26 Explorer model years with reports.

Complaints by model year
  1. 568

Of the 2005 reports, 27 involved a crash and 7 involved a fire. 20 people were injured and 1 person died.

Primary concernStructure164 reports · 29% of complaints
Owner complaints568Filed with NHTSA
Recall relationship3 safety recallsNHTSA campaign records

What owners report most often

  1. Structure164
  2. Power train102
  3. Fuel system57
  4. Vehicle speed control48
  5. Electrical system47
  6. Gasoline45
  7. Engine and engine cooling32
  8. Fuel/propulsion system27

Recalls and investigations

  1. Visibility, glass, side/rearDec 11, 2007

    CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."

    IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.

    SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.

    Campaign 07E104000 on NHTSA.gov

  2. Exterior lightingMay 24, 2006

    CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.

    WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.

    CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.

    Campaign 06E049000 on NHTSA.gov

  3. Exterior lightingMar 23, 2006

    CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.

    WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.

    PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.

    Campaign 06E026000 on NHTSA.gov

Representative owner complaints

568 reports, newest first.

  1. Structure, Jan 21, 2010

    TL*THE CONTACT OWNS A 2005 FORD EXPLORER. WHILE THE CONTACT WAS EXAMINING THE VEHICLE SHE NOTICED THAT THERE WAS A LARGE CRACK ON THE PANEL UNDER THE REAR WINDOW. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 79000.

  2. Visibility, Jan 20, 2010

    TL*THE CONTACT OWNS A 2005 FORD EXPLORER. ON JANUARY 12, 2010 HE NOTICED THAT THE REAR HATCH GLASS WAS SPLIT IN HALF. HE FILED A REPORT WITH THE MANUFACTURER WHO CONFIRMED THAT THERE WERE NO RELATED RECALLS; THEREFORE, THEY WOULD NOT OFFER ANY ASSISTANCE. THE VEHICLE WILL BE REPAIRED BY THE DEALER. THE FAILURE AND CURRENT MILEAGES WERE 66,000.

  3. Structure, Jan 16, 2010

    I HAVE A 2005 FORD EXPLORER AND NOTICED THAT THE REAR HATCH HAS A CRACK IN IT TO THE LEFT OF THE FORD EMBLEM, THE VEHICLE HAS ONLY 38,000 MILES ON IT AND I THINK THIS IS A DEFECT IN WORKMANSHIP WHICH FORD SHOULD COVER, BUT THEY WILL NOT PAY FOR REPAIRS OF IT AT ALL. FURTHER MORE I WILL NOT BUY ANOTHER FORD VEHICLE AS THE COMPANY DOES NOT STAND BEHIND THEIR PRODUCTS AT ALL. SHAME ON FORD AND THEIR CHEAP CONSTRUCTION OF MATERIALS. *TR

  4. Structure, Dec 23, 2009

    THE LAST WEEK IN NOV. 2009, I HAD BACKED MY VEHICLE INTO THE GARAGE. THE NEXT MORNING, WHEN I CAME OUTSIDE, THE FIRST THING I CAN SEE IS THE BACK OF MY VEHICLE AND A VERTICAL CRACK ON THE PANEL BETWEEN THE TOP HATCHBACK AND THE LIFTGATE. THE CRACK WAS IN THE CENTER TO THE LEFT OF THE FORD EMBLEM. THE CRACK WAS THE FULL DISTANCE VERTICALLY OF THE PANEL. IT HAS SINCE WIDENED. I TOOK MY VEHICLE TO MY LOCAL FORD DEALERSHIP TO HAVE IT LOOKED AT WITHIN 3 DAYS OF THE INCIDENT. THE NEXT DAY, I RECEIVED A CALL THAT IT WOULD COST ME $430 TO HAVE FIXED. MY LOCAL DEALER SAID FORD WOULD NOT PAY FOR THIS INCIDENT WHICH WAS OF NO FAULT OF MY OWN. I HAVE SINCE RESEARCHED THIS PROBLEM AND FOUND OUT THAT HUNDREDS OF EXPLORER OWNERS HAVE HAD THIS HAPPEN TO THEIR VEHICLE AND FORD WON'T PAY FOR IT NOR DO A RECALL TO FIX THE PROBLEM. IT IS OBVIOUS THAT THERE IS A MANUFACTURING PROBLEM. SINCE I HAVE EXPERIENCE THIS PROBLEM, I HAVE BEEN VERY OBSERVANT OF OTHER EXPLORERS AND 1 OUT OF 3 EXPLORERS I SEE, HAS THE SAME CRACKED PANEL IN ALMOST THE EXACT SAME SPOT. SOMETIMES I SEE THE CRACK ON THE LEFT OF THE EMBLEM, SOMETIMES THE RIGHT, BUT BASICALLY ITS THE SAME VERTICAL CRACK. *TR

  5. Structure, Dec 10, 2009

    THE PAINT ON MY 2005 FORD EXPLORER IS PEELING OFF BIG CHUNKS IN NUMEROUS SPOTS ON THE ROOF. I CONTACTED FORD AND THEY TOLD ME THAT SINCE IT WAS PAST MY 3 YEAR 36,000 MILE WARRANTY THAT IT WAS UP TO ME TO GET FIXED.I WANT FORD TO HAVE THIS PROBLEM FIXED. I SHOULDN'T BE HAVING TO PAY FOR DEFECTIVE PAINT THAT FORD IS WELL AWARE OF. A RECALL NEEDS TO BE DONE ON FORD VEHICLE PAINT. *TR

  6. Engine and engine cooling, Nov 22, 2009

    2005 FORD EXPLORER SPORT TRAC GLUE TO THE HARMONIC BALANCER AND PULLEY COMES APART AND PULLEY BREAKS LOOSE CAUSING THE MOTOR TO BECOME UNBALANCE AND POSSIBLY DAMAGE THE CRANK POSITION SENSOR. *TR

  7. Electrical system, Nov 11, 2009

    JUST DRIVING ALONG TAKING A MILD CORNER AND MY 2005 FORD EXPLORER JUST DIED AND THE STEERING WHEEL LOCKED UP. TOOK TO THE LOCAL AUTO REPAIR AND THEY GOT TWO CODES P2104 AND P2112. WHICH HAS SOMETHING TO DO WITH THE THROTTLE ACTUATOR. AFTER SPEAKING WITH FORD LOCALLY THE PART(S) FOR THIS PROBLEM HAVE BEEN ON BACK ORDER SINCE AT LEAST AUGUST AND THEY ARE SAYING THEY MAY NOT BE AVAILABLE UNTIL JAN. 2010 OR LATER. *TR

  8. Steering, Service brakes, Hydraulic, Fuel system, Gasoline, Vehicle speed control, Nov 10, 2009, crash

    TL* THE CONTACT OWNS A 2005 FORD EXPLORER. WHEN ATTEMPTING TO START THE VEHICLE, THE ENGINE BEGAN TO SPUTTER. SHE RESTARTED THE VEHICLE TO RESUME NORMAL VEHICLE OPERATION. ON ANOTHER OCCASION WHILE DRIVING, THE POWER STEERING AND BRAKES FAILED WITHOUT WARNING, WHICH CAUSED HER TO CRASH INTO A FENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION ON TWO SEPARATE OCCASIONS. THE FAILURE WAS CONTRIBUTED TO THE FUEL SENSOR AND THROTTLE POSITION SENSOR. THE THROTTLE POSITION SENSOR WAS REPLACED. THE REPAIR DID NOT REMEDY THE FAILURE. THE FAILURE MILEAGE WAS 45,000. THE CURRENT MILEAGE WAS 80,000. THE VEHICLE IDENTIFICATION NUMBER WAS UNAVAILABLE.

  9. Visibility, Nov 5, 2009

    TL* THE CONTACT OWNS A 2005 FORD EXPLORER. WHILE DRIVING SHE HEARD A LOUD CLANGING NOISE COMING FROM THE INSTRUMENT CONTROL PANEL. THE NEXT DAY THE VENTS WOULD ONLY RELEASE COLD AIR FROM THE VENTS. AS A CONSEQUENCE SHE COULD NOT DEFROST THE WINDOWS. HER MECHANIC STATED THAT THE HEATER BOX FAILED AND WOULD COST $800.00 TO REPAIR. NO REPAIRS WERE MADE. THE FAILURE AND CURRENT MILEAGES WERE 53168. UPDATED12/10/09. *LJ THE REPAIR COST WAS $438.00. THE PROBLEM WAS THE BLEND DOOR ACTUATOR, WHICH WAS INDIDE THE HEATER BOX. UPDATED 12/10/09

  10. Vehicle speed control, Oct 30, 2009, crash

    TL*THE CONTACT OWNS A 2005 FORD EXPLORER XLT. WHILE DRIVING IN REVERSE OUT OF A PARKING SPACE SHE LIGHTLY PLACED HER FEET ON THE ACCELERATOR PEDAL AND SUDDENLY THE VEHICLE ACCELERATED AND CRASHED INTO A PARKED VEHICLE. THE PARKED VEHICLE WAS PUSHED INTO TWO OTHER PARKED VEHICLES. SHE STATED THAT HER VEHICLE DOES NOT HAVE FLOOR MATS. THERE WERE NO INJURIES. THE INSURANCE COMPANY WILL INVESTIGATE THE FAILURE. THE VEHICLE'S BODY WAS REPAIRED. THE POLICE REPORT NUMBER IS 09-19790. THE CURRENT AND THE FAILURE MILEAGES WERE 52,287. UPDATED 11/18/09.LJ UPDATED 11/19/09

  11. Structure, Oct 28, 2009

    I NOTICED ONE DAY THAT THE PANEL BELOW MY REAR WINDOW WAS CRACKED. IT'S LIKE IT JUST MAGICALLY APPEARED OVERNIGHT! THE THING IS A TERRIBLE EYESORE, AND I'M SO TIRED OF FORD REFUSING TO REPAIR WHAT IS CLEARLY A DEFECT. *TR

  12. Service brakes, Hydraulic, Vehicle speed control, Oct 20, 2009

    VEHICLE: 2005 FORD EXPLORER; MILEAGE 62,300; SYSTEM MALFUNCTION INDICATING SERVICE WAS NEEDED; DIAGNOSTIC CODES INDICATE THE BRAKE PRESSURE SWITCH FOR DEACTIVATION OF SPEED CONTROL NEEDS REPLACED. CURRENT NHTSA/FORD RECALL DOES NOT APPLY TO 2005 MODEL YEAR VEHICLES. CALL TO FORD CUSTOMER SERVICE CENTER INDICATES LACK OF INTEREST IN PROBLEM. *TR

  13. Structure, Oct 17, 2009

    10/1/09 NOTICED PAINT WAS BUBBLING UP AND PEELING OFF THE ROOF OF MY VEHICLE. BROUGHT VEHICLE TO DEALER WHO REFUSED TO REPAIR IT SINCE VEHICLE WAS OUT OF WARRANTY. JUDGING BY WHAT I'VE READ ON THE INTERNET PLENTY OF FORD OWNERS HAVE THE SAME PROBLEM AND FORD MOTOR CO. REFUSES TO FIX IT. PAINT SHOULD NOT FAIL ON BRAND NEW VEHICLES AFTER FOUR YEARS. ONCE AGAIN THE CONSUMER GETS NO SATISFACTION. *TR

  14. Fuel system, Other, Oct 16, 2009

    WE FILL THE TRUCK UP. THE NEXT DAY THE GAUGE SHOWS FULL. GREAT FOR A LONG DISTANCE TRIP. *TR

  15. Vehicle speed control, Oct 15, 2009

    TL* THE CONTACT OWNS A 2005 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 60 MPH WITH THE CRUISE CONTROL SYSTEM ENGAGED, THE SCDS DEACTIVATED WITHOUT INTENTION. THE VEHICLE WAS RESTARTED AND SHE RESUMED NORMAL VEHICLE OPERATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE, THEREFORE NO REPAIRS WERE MADE. THE FAILURE MILEAGE WAS 1,550. THE CURRENT MILEAGE WAS 45,000. THE CONSUMER STATED ON SEVERAL OCCASIONS, THE CRUISE CONTROL WOULD NOT RESUME AFTER THE BRAKE WAS APPLIED TO REDUCE THE SPEED. WHEN THE VEHICLE WAS RESTARTED THE SYSTEM WOULD WORK PROPERLY. UPDATED 11/04/09

  16. Fuel system, Gasoline, Oct 5, 2009

    2005 FORD EXPLORER HAS INTERMITTENT PROBLEM OF ENGINE CUTTING OFF AND LACK OF THROTTLE RESPONSE WHILE DRIVING. VEHICLE THEN HAS PROBLEM STARTING. COMPUTER IS SHOWING NUMEROUS FUEL RELATED CODES. DEALER HAS REPAIRED NUMEROUS PARTS AND PROBLEM STILL EXITS. *TR

  17. Parking brake, Sep 28, 2009, crash

    I PARKED MY 2005 FORD EXPLORER 'EDDIE BAUER' AT THE FLAT TOP OF A DRIVEWAY AT 115 HOPKINS LANE IN BECKET, MA 01223. I PUT THE VEHICLE INTO 'P' AND EASILY REMOVED THE KEY WHICH I STASHED IN THE CUP HOLDER AS ALWAYS. THE DRIVE OF THE CAR PARKED BEHIND ME WAS STANDING ABOUT 20 FEET TO MIGHT RIGHT AND AS I WAS WALKING BEHIND MY VEHICLE SHE YELLED 'MOVE! YOUR CAR IS ROLLING!'. I WAS LUCKY ENOUGH TO GET OUT OF THE WAY AS THE FORD ROLLED VERY SLOWLY BACK ABOUT 6 FEET AND THE TRAILER HITCH CRUSHED THE REAR BUMPER OF HER 1999 PORSCHE 'BOXSTER'. LUCKILY NOBODY WAS HURT. THERE WAS NO DAMAGE TO MY VEHICLE. THE DAMAGE TO THE PORSCHE WILL BE $1,400 + . HAD THE FORD MECHANISM BEEN WORKING CORRECTLY I WOULD NOT HAVE BEEN ABLE TO EXTRICATE MY KEY. *TR

  18. Seats, Sep 6, 2009

    MY 2005 FORD EXPLORER HAS 79,000 MILES ON IT. OVER THE LAST YEAR THE PADDING/CUSHIONING IN THE LEFT FRONT SEAT (THE DRIVER'S SEAT), AGAINST THE DOOR, HAS DETERIORATED TO A DANGEROUS LEVEL. THE METAL FRAME IS EASILY FELT, WITH THE DRIVER'S LEFT ARM, THROUGH THE SEAT COVER. IN ADDITION, THE LEFT SIDE OF THE BOTTOM PADDING FEELS ONE OR TWO INCHES LOWER THAN THE RIGHT SIDE. THIS PRODUCES AN AWKWARD DRIVING POSTURE AND THE DRIVER MUST LEAN AGAINST THE DOOR TO COMPENSATE FOR THE LOSS OF CUSHIONING. *TR

  19. Fuel system, Gasoline, Sep 2, 2009

    I HAVE A 2005 FORD EXPLORER LIMITED. 50500 MILES. THE FUEL GAUGE READS EMPTY REGARDLESS OF THE AMOUNT OF GAS IN THE TANK. THE 'SERVICE ENGINE SOON' DASH LIGHT IS ALSO ON. THE DEALER QUOTED ME ~$800 TO FIX THE PROBLEM (THINKS IT'S LIKELY THE 'FUEL LEVEL SENDING UNIT'). $200 FOR THE PART AND 4HRS LABOR. I HAVE NOT DONE THE REPAIR, I RESEARCHED THE ISSUE ON LINE AND FOUND THAT MANY PEOPLE HAVE HAD THE SAME PROBLEM. THIS SEEMS TO ME TO BE A KNOWN PROBLEM AND SHOULD BE A RECALL ISSUE. *TR

  20. Vehicle speed control, Aug 29, 2009

    THIS MORNING, AS I WAS IN MOTION OF (64MPH). MY CRUISE CONTROL WAS ON AND I PRESSED THE OFF BUTTON ON WHEEL TO DISENGAGE. MY TRUCK COMPLETELY SHUT DOWN, THE GAS PEDAL FELT LIKE THE TRUCK WAS NOT ON- IT DID NOTHING, THE STEERING WHEEL WAS ALMOST IMPOSSIBLE TO TURN, THE BRAKE PEDAL VERY HARD TO PUSH AND WOULD NOT BRING THE TRUCK TO A STOP, THE DASH LIGHTS DIMMED VERY LOW. AFTER WRESTLING WITH THESE OBSTACLES, I PUT THE TRUCK IN PARK AND TURNED ENG. OFF, THEN BACK ON AND I HAVEN'T TRIED THE CRUISE SINCE. *TR

  21. Power train, Aug 26, 2009

    TL*THE CONTACT OWNS A 2005 FORD EXPLORER. THE DRIVER STATED THE TRANSMISSION IN HIS VEHICLE IS FAULTY. WHEN THE VEHICLE IS IN REVERSE IT SLIPS OUT OF GEAR AS YOU DEPRESS THE BRAKES THE VEHICLE CONTINUED TO JERK BACK AND FORTH. THE VEHICLE WAS TAKEN TO A DEALER AND THEY STATED CERTAIN VALVES WITHIN THE TRANSMISSION NEED TO BE REPLACED OR THE ENTIRE TRANSMISSION. THE MANUFACTURED WAS NOTIFIED AND THE DRIVER WAS TOLD IT IS THE RESPONSIBILITY OF THE VEHICLE OWNER TO REPAIR THE TRANSMISSION. THE FAILURE MILEAGE WAS 96,000. BL

  22. Visibility, Aug 12, 2009

    THE SUN VISOR SUPPORT OF THE FORD EXPLORER 2005 IS DEFECTIVE AND BREAKS EASILY. THIS HAS HAPPENED 3 TIMES TO ME AND AS PER RESEARCH IN THE WEB, IT IS A PROBLEM THAT HAPPENS VERY OFTEN IN THIS MODEL. ONE TIME IT HAPPENS WHILE DRIVING, AND THE SUN VISOR WAS HANGING AND BLOCKING THE VIEW. I WAS ABLE TO STOP, BUT THERE IS A POTENTIAL SAFETY PROBLEM, THAT COULD CAUSE ACCIDENTS, ALL FOR A SMALL DEFECTIVE PLASTIC PIECE. THE HINGE BASE IS MADE OF POOR RESISTANCE PLASTIC AND HAS A TERRIBLE DESIGN, THIS IS INCREDIBLE TAKING INTO ACCOUNT THAT THE VISOR ARM IS METALLIC AND IT TRANSFERS A CONSIDERABLE FORCE TO THIS PLASTIC BASE EACH TIME YOU FOLD OR USE THE SUN VISOR. *TR

  23. Structure, Aug 12, 2009

    HAVE A 2005 FORD EXPLORER THAT JUST WENT OUT OF WARRANTY AND THE BACK TAILGATE AREA CRACKED BY THE FORD APPLIQUE. FORD WILL NOT EXTEND ANY GOODWILL REPAIRS AND CLAIMS IT IS NOT A DESIGN FLAW. I HAVE SEEN THOUSANDS OF POSTS ON JUST ONE WEBSITE WHERE OTHERS REPORT THE SAME PROBLEM AND SAME RESPONSE FROM FORD. THERE WAS NOT DAMAGE OR EVENT TO THE TAILGATE TO CAUSE THE CRACK. JUST OCCURRED ONE VERY HOT DAY WHILE PARKED IN THE HEAT. CONTACTED AN AUTO REPAIR SHOP TO GET A QUOTE AND THEY STATED THAT THEY SEE THIS ALL THE TIME AND THEY CAN'T BELIEVE FORD DOESN'T HAVE A RECALL ON THIS PROBLEM. *TR

  24. Power train, Aug 11, 2009

    2005 FORD EXPLORER, DELAY OR NO SHIFT FROM PARK TO REVERSE OR DRIVE. WHEN IT FINALLY DOES SHIFT INTO THE CORRECT POSITION IT SEEMS AS IF I HAD PUSHED THE GAS FAST. IT JERKS INTO REVERSE OR DRIVE. IT WAS DOING IT ONCE TWICE A MONTH, BUT IT SEEMS TO BE MORE FREQUENTLY, LIKE A COUPLE TIMES A WEEK. I HAVE ALMOST HIT PEDESTRIANS SEVERAL TIMES. THE TRANSMISSION HAS RECENTLY STARTED TO SLIP ALSO. *TR

  25. Structure, Aug 10, 2009

    I HAVE A 2005 FORD EXPLORER. THERE IS A BONDING ISSUE ON THE ROOF. THE PAINT IS SEPARATING AND LEAVING THE PRIMER ALONE ON THE VEHICLE. FORD HAS IGNORED MY REQUESTS FOR ASSISTANCE. I PURCHASED THE TRUCK 14 MONTHS AGO AS A CERTIFIED PREOWNED AND BROUGHT THIS TO THEIR ATTENTION 4 MONTHS INTO MY OWNERSHIP. AFTER THE CORPORATE OFFICE IGNORED MY ISSUE, I BROUGHT IT TO THE DEALERSHIP WHO SAID "IT ISN'T OUR PROBLEM." *TR