2011 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,196 owner complaints filed for this model year. This is the 10th highest complaint count among 26 Explorer model years with reports.
Of the 2011 reports, 30 involved a crash and 4 involved a fire. 15 people were injured.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
SteeringJan 6, 2014
Ford Motor Company (Ford) is recalling certain replacement steering gears installed on model year 2011-2012 Explorers as service parts in September 2013 and January 2014. The affected gears may lock, preventing the driver from being able to steer the vehicle.
The inability to steer the vehicle increases the risk of a crash.
Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. The recall began on January 29, 2014. Customers may contact Ford at 1-800-392-3673. Ford's number for this recall is 13S14.
Campaign 14E001000 on NHTSA.gov
SeatsFeb 2, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EXPLORER VEHICLES MANUFACTURED FROM JULY 15, 2010, THROUGH DECEMBER 13, 2010, EQUIPPED WITH SECOND ROW 60% SEATS WITH MANUAL RECLINER MECHANISMS THAT MAY HAVE COMPONENTS THAT ARE OUT OF DIMENSIONAL SPECIFICATION. THESE SEATS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS."
IN THE EVENT OF A CRASH, THE SEAT BACK MAY NOT PROVIDE THE REQUIRED STRENGTH, INCREASING THE RISK OF INJURY.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE SEATS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 15, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V063000 on NHTSA.gov
Representative owner complaints: electrical system
95 reports, newest first. Show all
Electrical system, Other or unspecified, Oct 7, 2017
APIM NOT WORKING IN TOO MANY CARS I SEEN INTERNET
Steering, Electrical system, Jul 25, 2017
MY STEERING WENT OUT ON MY VEHICLE WHILE I WAS DRIVING. MY RADIO AND SCREEN GOES OUT SEVERAL TIMES A MONTH.
Electrical system, Jul 20, 2017
GOT INTO MY CAR AFTER BEING PARKED FOR ABOUT AN HOUR AND CONSOLE SCREEN NEVER TURNED ON. NO HANDSFREE PHONE CONNECTION, NO RADIO, NO NAVIGATION, NO BACK UP CAMERA. DID NOT COME BACK AFTER MORE THAN 2 WEEKS OF DRIVING. APIM FAILURE AND NEEDS TO BE REPLACED. FORD KNEW THIS PART WAS POOR BECAUSE THEY EXTENDED THE WARRANTY ON IT UP TO FIVE YEARS BUT WOULD NOW ALLOW REPLACEMENT UNDER THE WARRANTY UNLESS THE APIM FAILED. $1300 REPAIR. APPLIES TO FORD CUSTOMER SATISFACTION PROGRAM 12M01 AND NHTSA ID NUMBER 10044905.
Steering, Electrical system, Jul 19, 2017
I'VE REPORTED TO A LOCAL FORD DEALERSHIP THAT WHEN I TURN MY CAR ON, AN ALARM ALERT SOUNDS AND I GET A WARNING LIGHT THAT SAYS, POWER STEERING ASSIST FAULT AND I CAN'T MOVE MY STEERING WHEEL. I HAVE TO RE-START MY CAR 1-5 TIMES FOR IT TO START WORKING. THIS IS A MAJOR SAFETY ISSUE AND A LIABILITY. I TOOK IT TO FORD AND THEY SAID THEY COULDN'T PULL A CODE. HOWEVER LITERALLY AN HOUR AFTER PICKING UP MY CAR, I GOT THE WARNING AGAIN AND I TOOK A PICTURE OF IT WITH MILEAGE SHOWING TO SHOW IT HAPPENED AFTER. THEY CHARGED ME $100 TO BE TOLD MY CAR IS FINE. IT IS NOT. SINCE TAKING IT IN, MY REAR VIEW CAMERA WILL NOW NOT WORK. I HAVE MADE FORD AWARE OF THIS STEERING ISSUE AND WANT IT FIXED IMMEDIATELY. CLEARLY THE RECALL DID NOT ACCURATELY HIT ALL VIN NUMBERS. THIS HAS HAPPENED AT LEAST 10 TIMES IN PAST 6-8 MONTHS.
Electrical system, Other or unspecified, Engine, May 23, 2017
CAR WAS FINE THEN ALL OF A SUDDEN OVER HEATING SIGN WENT ON IN THE CAR . I PULLED OVER ON THE FREEWAY CALLED A TOW TRUCK BECAUSE I WAS TOLD NOT TO DRIVE THE CAR. I HAD IT TOWED TO MY HOUSE HAD A PROFESSIONAL MECHANIC LOOK AT IT AT MY HOUSE I WAS THEN TOLD THAT THERE WAS A LEAK AND THE WATER TANK WAS NOT HOLDING WATER BECAUSE OF IT. THE NEXT DAY I WENT TO MY CAR I TURNED IT ON AND CHECK ENGINE LIGHT WAS ON. I THEN TURNED OFF THE CAR CAUSE I DID NOT WANT TO CAUSE ANYMORE DAMAGE. THE MECHANIC CAME BACK TO MY HOUSE AND TOLD ME IT WAS NOW LEAKING WATER AND OIL TO TAKE IT IN RIGHT AWAY. I HAD NO PREVIOUS PROBLEMS WITH MY CAR UNTIL THAT POINT. I TAKE IT TO THE DEALER THEY TELL ME THAT IT WAS AN INTERNAL PROBLEM WITHIN THE ENGINE THAT I, THE DRIVER, COULD NOT HAVE KNOWN ABOUT UNLESS I WAS HAVING PREVIOUS PROBLEMS WITH THE CAR WHICH I WAS NOT. 230 DOLLARS LATER JUST TO TELL ME WHAT IS WRONG WITH THE CAR FORD IS TELLING ME THAT WATER GOT INTO THE ENGINE, TRANSMISSION, ALL OF THE FLUIDS AND PIPES. HOW DOES THIS HAPPEN WITH NO PREVIOUS PROBLEMS WITH THE CAR? I BELIEVE THIS ISSUE NEEDS TO BE RESOLVED I HAVE READ MANY REVIEWS ON THIS MODEL AND THIS ISSUE NEEDS TO BE RECALLED
Steering, Electrical system, Electronic stability control (ESC), Jan 17, 2017
THE BATTERY CHARGING SYSTEM COMES ON WHILE DRIVE AT NORMAL SPEED AND THE STEERING BECOMES VERY HARD AND THEN EVERYTHING SHUTS DOWN AND IF YOU ARE LUCKY YOU MIGHT MAKE IT OFF THE SIDE OF THE ROAD. THIS IS VERY SCARY AS I LIVE IN A RURAL AROUND WHERE YOU CAN'T ALWAYS GET OVER IN AN APPROPRIATE AREA. IN THE PAST I COULD LET IT SET FOR A MINUTE AND RESTART IT AND WOULD BE FINE. RECENTLY HAD TO HAVE IT JUMP STARTED FOR IT TO RUN AGAIN AND THEN SEEMS FINE. JUST LAST NIGHT/THIS MORNING IT WAS SO BAD THAT WE HAD TO LET IT SIT FOR SEVERAL HOURS BEFORE WE COULD GET IT TO JUMP START IT AGAIN. I HAVE SAW THAT OTHERS HAVE HAD SIMILAR COMPLAINTS. WHEN I SEARCHED MY VIN NUMBER IT SAYS THERE IS NO RECALLS BUT WHEN I WAS SEARCHING FOR RECALLS IT MENTIONS THE POWER STEERING AS A RECALL. THE RECALL WAS PRIOR TO ME PURCHASING THIS UNIT. I AM FRUSTRATED AND THIS IS A GREAT SAFETY RECALL THAT FORD SHOULD FIX ON ALL VEHICLES. THE DATE ENTERING AS EVENT HAPPENED WAS THE LAST EVENT BUT IT STARTED BACK IN MAY OF 2016. *TR
Electrical system, Other or unspecified, Electronic stability control (ESC), Dec 2, 2016
THERE ARE ALLOT OF ISSUES GOING ON WITH THE TRUCK WE HAVE JUST HIT AROUND 70K MILES, THIS STARTED A FEW MONTHS AGO THE PASSENGER BACK DOOR IS NOT LATCHING CORRECTLY UPON BEING CLOSED. THE WHOLE ELECTRICAL SYSTEM HAS BEEN FAULTY FOR SOME TIME NOW A/C DOESN'T WORK CORRECTLY/ REMOTES AND LIGHTS ON CAR ON CONSTANTLY FLICKERING... HAPPENS WHILE VEHICLE ISNT IN MOTION AND WHEN IN MOTION
Steering, Electrical system, Other or unspecified, Sep 19, 2016
THE STEERING HAS NEVER WORKED CORRECTLY, SOMETHING JUST DOES NOT FEEL RIGHT WITH THIS VEHICLE. ALSO - THE SYNC SYSTEM DOES NOT WORK CORRECTLY AND THE SCREEN RANDOMLY REBOOTS AND IS NOT WORKING CORRECTLY. LASTLY THE CAR SYSTEM DOES NOT RECOGNIZE WHEN KEYS ARE IN THE CAR, SO EVERY TIME YOU GO TO START THE CAR DOES NOT WORK. HOW THIS IS UNSAFE - IS IN COLD WEATHER YOU HAVE YOUR KEYS IN HAND AND THE CAR WILL NOT START, WHICH MEANS YOU COULD BE LEFT IN THE COLD AND THE CAR WILL NOT START. THIS IS NOT SAFE.
Steering, Electrical system, May 13, 2016
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE STEERING WHEEL SEIZED. IN ADDITION, THE "SERVICE POWER STEERING" AND "SERVICE ADVANCE TRACK" WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING); HOWEVER, THE FAILURE RECURRED WHILE DRIVING 35 MPH. THE VEHICLE WAS TOWED TO MULTIPLE DEALERS WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 118,000.
Steering, Electrical system, Dec 24, 2015
WHILE DRIVING AT A SPEED OF 55 MPH, IN A DOWN-POUR RAIN, ON A STATE HWY, ON A STRAIGHTAWAY, THE POWER STEERING WAS LOST WHEN THE "CHECK CHARGING SYSTEM" WARNING LIGHT CAME ON (CHECK BATTERY LIGHT CAME ON AS WELL). STEERING WAS EXTREMELY DIFFICULT. CAUSE AT THIS TIME IS UNKNOWN.
Power train, Electrical system, Oct 13, 2015
FAULTY ELECTRICAL SWITCH WITHIN THE GEAR SHIFTER KNOB PERIODICALLY INDICATES THAT CAR IS NOT IN "PARK" WHEN THE CAR IS ACTUALLY IN PARK. THIS IS WORRISOME SINCE YOU ARE ALWAYS AFRAID YOUR CAR WILL ROLL AWAY. THIS PROBLEM OCCURS PERIODICALLY FOR ME AND IS REMEDIED TEMPORARILY BY FRANTICALLY "CLICKING" THE GEAR SHIFTER SWITCH UNTIL THE MESSAGE GOES AWAY. THIS PROBLEM SEEMS TO BE A PROBLEM THAT IS NOT UNIQUE TO ME. THERE ARE SEVERAL POSTS ONLINE ABOUT THE EXACT SAME ISSUE.
Power train, Electrical system, Sep 22, 2015
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE ACCELERATING FROM A TRAFFIC LIGHT, THE VEHICLE STARTED TO VIBRATE UNCONTROLLABLY. THE CONTACT STATED THAT THE FAILURE ONLY OCCURRED WHEN DRIVING FROM A COMPLETE STOP OR WHEN DECREASING IN SPEED. ALSO, WHILE DRIVING 15 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE ONLY OCCURRED ONCE. THE CONTACT ALSO STATED THAT THE INTERIOR LIGHTING ON THE INSTRUMENT PANEL WOULD DIM OCCASIONALLY WHILE DRIVING. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,800.
Electrical system, Aug 2, 2015
WHEN STARTING, NON OF THE SAFTY FEATURES WORK, NO BACKUP CAMERA, PROXIMITY ALERTS, RADIO, AIR CONDITIONS; NO OF THE INFO/SAFETY SYSTEM WORKS. AFTER DRIVING A FEW BLOCKS, "SYNC" COMES ON SCREEN AND YOU ARE NOTIFIED THAT THE SYSTEM IS DOING MAINTENANCE ON ITSELF, AFTER A FEW MINUTES, ALL APPEARS REPAIRED. YOUR CAR SHOULD NOT REBOOT AT INCONVENIENT AND UNSAFE TIMES
Electrical system, Other or unspecified, Jul 7, 2015
WHILE IDLING AND WHILE GETTING CAR UP TO SPEED THE AC COOLING MAKES A WEAK SOUND AND DOES NOT PRODUCE COOL AIR. WHILE IDLING THE CAR OVERHEATS WHEN THE AC IS ON AND BLOWS HOT AIR. DUE TO THE EFFECT THIS IS A CAR WITH LESS THAN 60,000 MILES ON IT THE AC SHOULD STILL BE IN OPERATIONAL CONDITION GIVEN IT'S ONLY USED 2-3 MONTHS A YEAR SINCE OWNERSHIP. CAR WILL ALSO OVERHEAT WHILE IT'S BLOWING HEAT DURING WINTER MONTHS. ENGINE COOLANT IS AT OPTIMUM LEVELS AND CAR WILL SMOKE WHILE EXHAUST IS ON. THIS NEEDS TO BE ADDRESSED AND AN INVESTIGATION SHOULD BE DONE AS READING NUMBERS REVIEWS ON-LINE THIS IS AN ONGOING ISSUE WITH ALL FORD MODEL VEHICLES, AVERAGE COSTS TO REPAIR ARE OVER $2,000 TO REPLACE WHAT SHOULD BE A NEW AC SYSTEM, WE SHOULD NOT BE HAVING TO REPLACE THE ENTIRE SYSTEM DUE TO KNOWN FAILURE BY FORD.
Electrical system, Dec 16, 2014
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING SERVICED, THE TECHNICIAN DISCOVERED THAT THE ELECTRICAL PUMP FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Power train, Electrical system, Sep 16, 2014
WHILE DRIVING TO WORK, MY VEHICLE EXPERIENCE AN ISSUE WITH THROTTLE RESPONSE. A WRENCH WARNING LIGHT APPEARED AND THE CHECK ENGINE LIGHT CAME ON. AT THAT POINT, THE VEHICLE BEGAN SHUDDERING AND THE INTERNAL SYSTEMS SLOWED THE VEHICLE TO APPROXIMATELY 5MPH. AFTER STOPPING ON THE SHOULDER OF THE INTERSTATE, I SHUT THE CAR OFF, PULLED THE KEY, REINSERTED THE KEY AND RESTARTED THE VEHICLE. IT STARTED UP NORMALLY, BUT IMMEDIATELY EXHIBITED THE SAME SYMPTOMS. I CHECKED THE OWNER'S MANUAL AND FOUND THAT THE WRENCH WARNING LIGHT INDICATES A "POWERTRAIN FAULT". I CONTACTED FORD ROADSIDE ASSISTANCE AND GOT THE VEHICLE TOWED TO THE NEAREST DEALERSHIP, THINKING THAT A WARNING LIGHT INDICATING A "POWERTRAIN FAULT" WOULD BE COVERED UNDER MY POWERTRAIN WARRANTY. THE DEALERSHIP DIAGNOSED THE PROBLEM AS AN ISSUE WITH THE THROTTLE BODY OF THE VEHICLE, THAT THE THROTTLE BODY IS NOT COVERED UNDER THE POWERTRAIN WARRANTY, AND CHARGED ME OVER $700 TO FIX THE PROBLEM. *TR
Steering, Electrical system, Engine, Sep 11, 2014
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING AT ANY SPEED, THE POWER STEERING AND COMPUTER FAILED. IN ADDITION, THE ENGINE, ABS, TRACTION CONTROL, AIR BAG, AND SECURITY SENSORS ILLUMINATED. THE DEALER ADVISED THE CONTACT TO RESET THE MASTER CONTROLS. THE VEHICLE ALSO EXHIBITED COMPUTER FAILURE. THE FIRMWARE WAS UPDATED MULTIPLE TIMES, HOWEVER THE FAILURE RECURRED MONTHS LATER AND INCLUDED VARIOUS ELECTRICAL SHORTS. WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING FAILED. THE VEHICLE WAS TOWED TO THE AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE CONTACT WAITED FOR MONTHS TO DETERMINE IF THE DEALER WAS ABLE TO PROVIDE A REMEDY TO THE FIRMWARE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V286000 (STEERING) AND 14E001000 (STEERING). THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Service brakes, Hydraulic, Exterior lighting, Electrical system, Aug 11, 2014
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING 25 MPH, THE SPEEDOMETER AND TURN SIGNALS FAILED TO OPERATE. THE DEALER REPLACED THE COMPUTER AND THE TURN SIGNAL CLUSTER. IN ADDITION, THE BRAKE CALIPERS AND ROTORS FAILED DUE TO INSUFFICIENT LUBRICATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 19,000.
Steering, Electrical system, Jun 20, 2014, crash
ON JUNE 16TH, 2014, I WAS TRAVELING 40 MPH WITH MY 3 YEAR OLD AND 18 MONTH OLD IN THE CAR AND I LOST ALL POWER STEERING AND ENDED UP IN A DITCH. THERE WAS NO WAY TO CONTROL IT OR EVEN TURN THE WHEEL. IT HAPPENED AGAIN ON JUNE 19TH, 2014 HOWEVER, MY HUSBAND WAS DRIVING AND WAS ABLE TO GET THE CAR OFF THE ROAD. *TR
Fuel system, Gasoline, Power train, Electrical system, Jun 5, 2014
UPON MEDIUM TO HEAVY ACCELERATION, SUCH AS ACCELERATING ONTO A FREEWAY, THE VEHICLE CABIN IS FILLED WITH EXHAUST FUMES FROM THE ENGINE. THIS INJURES THE RESPIRATORY SYSTEM OF THE PASSENGERS. THEY ARE WORKING ON A FIX (AFTER MY FAMILY HAS BEEN BREATHING POLLUTED AIR FOR ALMOST TWO AND A HALF YEARS). FORD HAS FINALLY ADMITTED THAT THERE IS A PROBLEM, AND SEND ME A LETTER THAT SAID. [XXX] FORD CUSTOMER SERVICE DIVISION MARCH 7, 2014 [XXX] [XXX] SUBJECT: CUSTOMER CONCERN - EXHAUST ODOR ON 2011-2014 EXPLORER, EDGE OR MKX WE THANK YOU FOR TAKING THE TIME TO DISCUSS THE CONCERN OF EXHAUST ODOR IN YOUR VEHICLE. TO ADDRESS YOUR CONCERN ABOUT EXHAUST ODOR, WE HAVE PERFORMED SEVERAL INSPECTIONS AND SEALING ACTIONS WHERE APPLICABLE ON YOUR VEHICLE TO HELP MINIMIZE THE AMOUNT OF ODOR COMING INTO THE PASSENGER COMPARTMENT. WITH THESE CHANGES YOU MAY STILL EXPERIENCE ODOR UNDER CERTAIN DRIVING CONDITIONS SUCH AS, WHEN PERFORMING WIDE OPEN THROTTLE (WOT) ACCELERATIONS WITH THE CLIMATE CONTROL SYSTEM IN RECIRCULATION MODE. FORD MOTOR COMPANY ENGINEERS HAVE EVALUATED THE AIR ENTERING THE CABIN DURING WORST CASE DRIVING CONDITIONS (SEVERAL WOT ACCELERATIONS WITH THE CLIMATE SYSTEM IN RECIRCULATION MODE). TEST RESULTS INDICATE CABIN AIR QUALITY LEVELS ARE WELL WITHIN THE AMBIENT AIR QUALITY STANDARDS ESTABLISHED BY VARIOUS GLOBAL ENVIRONMENTAL PROTECTION AGENCIES SUCH AS THE U.S. EPA, OSHA, THE KINGDOM OF SAUDI ARABIA PRESIDENCY OF METEOROLOGY & ENVIRONMENT AND THE GOVERNMENT OF DUBAI ENVIRONMENT HEALTH AND SAFETY DIVISION. AGAIN, THANK YOU FOR YOUR TIME. [XXX] CUSTOMER RELATIONS ANALYST PLEASE HELP ME, FORD DON'T WANT TO HELP [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Electrical system, Jun 4, 2014
AT APPROX 1430 ON JUNE 2ND ON HIGHWAY ON RAMP ACCELERATING HAD THE SERVICE ADVANCETRAC WARNING LIGHT AND CHIME COME ON AND THE TRACTION CONTROL OFF LIGHT AND CHIME COME ON AND LOST ALL POWER STEERING CONTROL OF VEHICLE. I IMMEDIATELY PUT ON MY EMERGENCY FLASHER AND LET OFF THE ACCELERATOR AND FORCED MY EXPLORER TO THE SHOULDER. ONCE ON THE SHOULDER OF THE HIGHWAY I CLEARED THE FAULTS, I WISH I WOULD HAVE TAKEN CELL PHOTO OF FAULT, AND TURNED VEHICLE OFF AND THEN RESTARTED VEHICLE WITH NO ISSUES. I DID NOT HAVE ANY OTHER ISSUES FOR THE REST OF THE DRIVE APPROX 25 TO 30 MIN. *TR
Steering, Electrical system, May 29, 2014
WHILE DRIVING ON THE INTERSTATE AT ABOUT 70 MPH, AN ELECTRICAL LIGHT CAME UP ON THE DASH AND I IMMEDIATELY LOST POWER STEERING. MY FAMILY WAS IN THE CAR AND IT WAS EXTREMELY FRIGHTENING. I WAS ABLE TO MUSCLE THE CAR OVER TO THE RIGHT LANE AT WHICH POINT, POWER STEERING WAS RESTORED. THE ISSUE HAPPENED AGAIN AROUND 20 MINUTES LATER AND THEN RECTIFIED ITSELF AFTER A MINUTE OR SO. I DROVE THE CAR TO THE DEALER AND SPOKE WITH THEM ABOUT WHAT HAPPENED. THEY KEPT THE CAR FOR A WEEK AND COULD NOT "REPLICATE THE ISSUE". THIS WAS THE FIRST WEEK OF APRIL. I AM NOW LEARNING THAT FORD WAS AWARE OF THIS PROBLEM BACK IN JANUARY AND HAS ISSUED A RECALL. *TR
Steering, Electrical system, Apr 29, 2014
THE CAR BASICALLY SHUTS OFF AND YOU LOSE POWER STEERING. NO WARN LIGHTS JUST CUTS OFF IMMEDIATELY. WE BROUGHT THE CAR TO THE DEALERSHIP AND THEY RAN A DIAGNOSTIC AND TOLD US THE ISSUE WAS WITH THE POWER STEERING SENSOR AND THAT IT WOULD COST $2,000 TO FIX. I TOOK TO THE INTERNET AND SEARCHED THE ISSUE TO FIND OUT THAT THERE HAVE BEEN A NUMBER OF OWNERS THAT HAVE HAD THE SAME PROBLEM. I CALLED FORD CUSTOMER SERVICE AND THEY OPENED A CASE FOR US. THEY CAME BACK WITH $1,000 IN FINANCIAL ASSISTANCE BUT IT WILL STILL COST US $1,000 FOR SOEMTHING I FEEL IS NOT A PART THAT "WEARS OUT". IT IS A VERY DANGEROUS ISSUE AND I THINK THAT FORD SHOULD TAKE CARE OF REPLACING THE PART BEFORE SOMEONE REALLY GETS HURT. *JS
Steering, Electrical system, Nov 20, 2013
WE PURCHASED OUR 2011 FORD EXPLORER IN JANUARY OF 2011 AND HAVE BEEN THE EXCLUSIVE USERS OF THE CAR EVER SINCE. OUR VEHICLE HAS EXPERIENCED THREE TOTAL LOSSES OF POWER STEERING ABILITY SINCE JULY 8, 2013. WHEN AN EVENT OCCURS, THE "POWER STEERING FAILURE" LIGHT COMES ON AND THE VEHICLE IMMEDIATELY BECOMES DIFFICULT TO STEER. TWO OF THE OCCURRENCES HAVE TAKEN PLACE WHILE TRAVELING AT HIGH SPEED ON THE HIGHWAY. IN ONE INSTANCE, MY WIFE WAS DRIVING THE CAR WITH OUR YOUNG SON AND STRUGGLED TO CONTROL THE VEHICLE AFTER THE FAILURE. FORD ATTEMPTED TO ADDRESS THE PROBLEM BY INSTALLING TWO SEPARATE NEW STEERING COLUMNS INTO THE VEHICLE, YET THE PROBLEM PERSISTS AND SEEMS TO HAVE HAD COLLATERAL EFFECTS ON OTHER ELECTRICAL AND MECHANICAL COMPONENTS OF THE CAR. I HAVE ADVISED FORD CUSTOMER SERVICE OF THE PROBLEM BUT AS OF 11/20/2013 I HAVE NOT HAD ANY KIND OF AFFIRMATIVE RESPONSE. *TR
Steering, Electrical system, Oct 8, 2013
I WAS DRIVING TO WORK GOING ABOUT 55MPH GIVE OR TAKE 5MPH WHEN THE STEERING WENT STIFF AND MADE IT HARD TO STEER THROUGH THE TURNS. IT WAS WORSE WHEN I HAD TO MAKE SLOW TURNS. IF I HAD TO AVOID AN ACCIDENT QUICKLY I DON'T THINK I WOULD BE ABLE TO AVOID IT. WHEN I GOT TO WORK SHUT THE CAR OFF TURNED IT BACK ON AND I GUESS IT RESET BECAUSE THE STEERING CAME BACK. WHEN I T HAPPENED AGAIN I CALLED THE BREWSTER FORD AND SAID TO TURN THE CAR OFF AND ON AND THAT WOULD FIX THE PROBLEM I ROUGH THE CAR TO THE DEALER AFTER IF HAPPENED A FEW TIME BUT THEY SAID THEY WONT BE ABLE TO FIND ANYTHING SINCE THERE ARE NO ERRORS WHEN I BROUGHT IT IN IT HAPPENED A FEW MORE TIMES BROUGHT IT BACK AGAIN THE CHECK IT SAID THEY FOUND NOTHING AND THEN CHARGED ME ALMOST $200 IF FINALLY COMPLETELY WENT THIS ALL HAPPENED OVER A 1YR TIME PERIOD PUT A CALL INTO BREWSTER FORD AND CORPORATE STILL WAITING TO HERE FROM EITHER ONE THAT WAS ALMOST 2WEEKS AGO. *TR