2011 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,196 owner complaints filed for this model year. This is the 10th highest complaint count among 26 Explorer model years with reports.
Of the 2011 reports, 30 involved a crash and 4 involved a fire. 15 people were injured.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
SteeringJan 6, 2014
Ford Motor Company (Ford) is recalling certain replacement steering gears installed on model year 2011-2012 Explorers as service parts in September 2013 and January 2014. The affected gears may lock, preventing the driver from being able to steer the vehicle.
The inability to steer the vehicle increases the risk of a crash.
Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. The recall began on January 29, 2014. Customers may contact Ford at 1-800-392-3673. Ford's number for this recall is 13S14.
Campaign 14E001000 on NHTSA.gov
SeatsFeb 2, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EXPLORER VEHICLES MANUFACTURED FROM JULY 15, 2010, THROUGH DECEMBER 13, 2010, EQUIPPED WITH SECOND ROW 60% SEATS WITH MANUAL RECLINER MECHANISMS THAT MAY HAVE COMPONENTS THAT ARE OUT OF DIMENSIONAL SPECIFICATION. THESE SEATS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS."
IN THE EVENT OF A CRASH, THE SEAT BACK MAY NOT PROVIDE THE REQUIRED STRENGTH, INCREASING THE RISK OF INJURY.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE SEATS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 15, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V063000 on NHTSA.gov
Representative owner complaints: steering
742 reports, newest first. Show all
Steering, Oct 16, 2020
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE STEERING WHEEL SEIZED WITH THE SERVICE ADVANCE TRAC WARNING LIGHT ILLUMINATED. THE CONTACT REGAINED CONTROL OF THE STEERING WHEEL AND VEER TO THE SHOULDER OF THE ROADWAY. THE CONTACT TURNED THE VEHICLE AROUND AND DROVE BACK TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE DIAGNOSED. THE MECHANIC DETERMINED THAT THE RACK AND PINON FAILED AND NEEDED TO BE REPLACED. THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS CONTACTED AND INFORMED THAT THE WARRANTY WAS EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.
Steering, Oct 16, 2020
TERRAIN MANAGEMENT AND SERVICE TRAC LIGHT IS ON AND MY STEERING WHEEL IS UNABLE TO TURN
Steering, Sep 11, 2020
THE STEERING IS KNOCKING WHEN TURNING WHEN STATIONARY AND WHEN IN MOTION. THE STEERING LOCKS IN MID TURN WHILE IN MOTION.
Steering, Aug 31, 2020
I WAS GETTING READY TO LEAVE WORK AND I PUT MY CAR IN REVERSE THAT'S WHEN MY POWER STEERING ASSIST MALFUNCTIONED. IT HAS DONE THAT BEFORE AND I WOULD JUST PUT IT IN PARK SHUT IT OFF THEN RESTART IT AND IT WOULD BE FINE. I'VE TALKED TO MY LOCAL DEALERSHIP ABOUT GETTING IT FIXED BECAUSE IT'S A RECALL ONLY FOR THEM TO TELL ME THAT IT'S A CLOSED RECALL. AND THEY DIDN'T TELL ME THAT BEFORE I BROUGHT IT IN AND THEY'RE WANTING ME TO PAY $77 FOR THE DIAGNOSTICS TEST NOW.
Steering, Aug 31, 2020
POWER STEERING FAILED FOR THE SECOND TIME IN 4 YEARS
Steering, Aug 13, 2020
WAS BACKING OUT OF A PARKING SPACE WHEN I COULDN'T TURN THE WHEEL AND HAD THE POWER STEERING ASSIST FAULT ALERT COME ON THE DASHBOARD.
Steering, Jul 16, 2020
THE STEERING FAILED WITH ASSOCIATED STEERING FAIL MESSAGE WHILE MAKE A LOW SPEED TURN MAKING IT VERY DIFFICULT TO CONTROL THE VEHICLE.I DELIVERED THE VEHICLE TO THE DEALER AS I DISCOVERED THERE WAS AN OPEN RECALL (14S06 & 15N01) ON IT FOR THIS PROBLEM. THE DEALER STATED THAT ALTHOUGH MY VEHICLE VIN WAS SUBJECT TO THESE RECALLS, FORD DENIED THE RECALL COVERAGE AS THE MILEAGE EXCEEDED PROGRAM TERMS BY 7,000 MILES. FURTHER REVIEW OF FORDS LETTER TO DEALERS DATED MAY 17, 2019, THE LETTER STATED THAT THE REPAIR WOULD BE COVERED "REGARDLESS OF MILEAGE OR WARRANTY. THIS WAS STATED IN SUPPLEMENT #3 TO THE SAFETY RECALL 14S06.
Steering, Jul 15, 2020
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE LOSS POWER STEERING ASSIST AND BECAME DIFFICULT TO STEER. THE CONTACT THE SERVICE POWER STEERING WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. STERLING MCCALL FORD LOCATED AT 6445 SOUTHWEST FWY, HOUSTON, TX 77074, (281) 588-5000, WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000.
Steering, Electrical system, Vehicle speed control, Jul 11, 2020
VEHICLE TURNS OFF AUTOMATICALLY WHILE IN MOTION. COMPLETE SHUT OFF
Steering, Jun 3, 2020
THERE IS CURRENTLY A RECALL FOR FORD EXPLORES 2011-2013. THE RECALL IS LISTED AS 14S06. I WAS TOLD BY FOR CUSTOMER SERVICE THAT MY VIN NUMBER IS NOT COVERED IN THAT RECALL. I WOULD LIKE TO APPEAL THAT. IN JANUARY 2020 MY POWER STEERING FAILED AND MY VEHICLE HAD TO BE TOWED TO A SHOP AND THE STEERING RACK AND ASSEMBLY HAD TO BE REPLACED. THIS COST ABOUT 3K IN OUT OF POCKET COSTS FOR ME TO REPAIR. LESS THEN 3 MONTHS LATER MY POWER STEERING FAILED AGAIN. THIS RESULTED IN MY VEHICLE HAVING TO BE TOWED TO THE SHOP AGAIN I WAS THEN TOLD THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE UPDATED AND IT WAS ANOTHER ALMOST $400 FOR THEM TO UPDATE THE MODULE. ALL OF THE ABOVE ISSUES ARE THE SAME ISSUES LISTED IN THE RECALL UNDER 14S06. THE ONLY ISSUE IS MY VIN NUMBER IS NOT ASSOCIATED WITH THE RECALL. I'D LIKE TO APPEAL THE DECISION THAT DID NOT INCLUDE MY VEHICLE IN THE VIN LISTING FOR THIS RECALL. *TR
Steering, May 14, 2020
WHEN TURN CAR ON POWER STEERING FAULT LIGHT COMES ON AND I CAN NOT TURN STEERING WHEEL. LIKE IT IS LOCKED UP. TRY NUMEROUS TIMES BY TURNING CAR OFF AND NOTHING CHANGES. I WAS IN MY WORK PARKING LOT TRYING TO BACK OUT OF A PARKING LOT WHEN IT HAPPENED. *TR
Steering, Apr 20, 2020
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 8 MPH, THE VEHICLE LOSS POWER STEERING ASSIST WITHOUT WARNING. THE CONTACT TURNED OFF THE VEHICLE, AND WHEN RESTARTED THE POWER STEERING FAULT MESSAGE ILLUMINATED. THE VEHICLE WAS DRIVEN TO MURRAY FORD OF KINGSLAND (2030 GA-40, KINGSLAND, GA 31548). THE CONTACT WAS INFORMED THAT THE FAILURE WAS PREVIOUSLY COVERED UNDER A CUSTOMER SATISFACTION PROGRAM HOWEVER, THE MILEAGE WAS EXCEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 165,980.
Steering, Apr 3, 2020
POWER UNIT ASSIST FAULT. POWER STEERING FAILED WITH MY WIFE DRIVING AND SHE WAS LUCKY TO NOT HAVE AN ACCIDENT. I FOUND THAT THERE IS A RECALL THAT WAS ISSUED FOR THIS YEAR AND MODEL BUT FOR SOME REASON OUR VEHICLE IS NOT INCLUDED IN THIS RECALL. IT IS THE EXACT ISSUE AS SPECIFED IN THE RECALL. MY WIFE WAS DRIVING ON BACK FROM THE STORE WHEN THIS FAILED. SHE WAS ABLE TO PULL OFF THE ROAD WITH SOME EFFORT AND NOTICED THE FAULT LIGHT ON THE DASH. SHE CALLED ME AND I TOLD HER TO STOP AND RESTART THE CAR. SHE DID BUT THE FAULT STILL SHOWS. THE CAR IS ALMOST IMPOSSIBLE TO DRIVE IN THIS CONDITION AND A SAFETY HAZARD.
Steering, Feb 17, 2020
LACK OF POWER STEERING ASSIST, THE STEERING EFFORT IS GREATER, ESPECIALLY AT LOW SPEEDS. AFTER AN APPOINTMENT (FOR RECALL) THE VEHICLE IS COMPLETE LACK. THE VEHICLE WAS NOT REPAIRED AND NOT DRIVABLE AND THEY'RE ASKING FOR 5.0 HOURS OF DIAGNOSTIC.
Steering, Jan 13, 2020
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 55MPH, UNKNOWN WARNING LIGHTS ILLUMINATED AND THE POWER STEERING FAILED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE SAFELY HOME. THE CONTACT SCHEDULED A DIAGNOSTIC APPOINTMENT AT A DEALER (FINLEY MOTORS 942 3RD ST SE, MAYVILLE, ND 58257). THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE 170,000.
Steering, Jan 8, 2020
EXPERIENCED LOSS OF ELECTRIC POWER STEERING ASSIST WHILE DRIVING ON WINDING MOUNTAIN ROAD WITHIN 11 MONTHS OF HAVING RECALL 14S06 PERFORMED ON VEHICLE. WAS INFORMED BY FORD SERVICE THAT CAUSE WAS FAILURE OF PART REPLACED TO RESOLVE RECALL 14S06.
Steering, Jan 3, 2020
WE'VE HAD OUR 2011 FORD EXPLORER FOR LESS THAN A YEAR. WE BOUGHT IT USED WITH APPROXIMATELY 130,000 MILES ON IT, IT NOW CURRENTLY HAS APPROXIMATELY 190,000 MILES. WE WERE ABOUT TO LEAVE OUR HOUSE, SO THE EXPLORER WAS STATIONARY AT THE TIME. I STARTED IT UP AND IMMEDIATELY AN ERROR POPPED UP ON THE DASH FOR "POWER STEERING FAULT" AND "ADVANCETRAC" WARNING. I ATTEMPTED TO DRIVE THE VEHICLE, BUT WITHOUT POWER STEERING I WOULD BE PUTTING MY FAMILY AND MYSELF IN DANGER. LUCKILY THIS HAPPENED WHILE THE VEHICLE WAS STATIONARY. IF MY WIFE WERE OUT DRIVING AND THIS HAPPENED, IT COULD HAVE BEEN VERY BAD FOR HER AND MY KIDS. WE SET UP AN APPOINTMENT THE FORD DEALERSHIP IN OUR TOWN, THEY FOUND THAT THE POWER STEERING RACK NEEDED TO BE REPLACED AND TOLD US THAT IT WOULD COST ~$2100. I TOLD THEM IT SHOULD BE COVERED BECAUSE OF A RECALL I FOUND ONLINE FOR THIS PROBLEM. THEY TOLD ME TO CALL FORD CUSTOMER SERVICE. MY WIFE CALLED AND THEY TOLD HER THERE WAS NOTHING THEY COULD DO. I PROCEEDED TO CALL BACK THE FORD CUSTOMER SERVICE AND SPOKE TO A REP. AFTER GETTING THE RUN AROUND HE FINALLY GAVE ME A CASE NUMBER TO GIVE TO THE FORD DEALERSHIP, EXPRESSING THAT THIS WOULD BE FULLY COVERED UNDER A FIELD SERVICE ACTION #: 15N01 FOR EPAS STEERRING EFFORTS, WITH NO COST TO ME. I GAVE THE CASE NUMBER TO THE FORD SERVICE REP. TODAY I GET A CALL BACK THAT THE CASE NUMBER IS DECLINED BY FORD BECAUSE OUR VEHICLE HAS OVER 150,000 MILES ON IT. WE NEVER GOT A RECALL NOTICE IN THE MAIL OR A CALL FROM FORD MENTIONING THE RECALL BEFORE THE 150,000 MILE DEADLINE. WE'VE HAD THIS VEHICLE FOR LESS THAN A YEAR AND STILL OWE $8000 ON IT, AND FORD WANTS $2100 TO REPAIR A PART THAT THEY KNEW WAS A COMMON PROBLEM.
Steering, Dec 26, 2019
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING 55 MPH, THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS POWERED OFF AND RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED BEDFORD FORD LINCOLN (6985 LINCOLN HWY, BEDFORD, PA 15522, (814) 623-8154) AND SCHEDULED AN APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 153,494.
Steering, Dec 26, 2019
POWER STEERING QUIT WORKING. VEHICLE CONSOLE DISPLAYED 'POWER STEERING ASSIST FAULT'. FORD DEALERSHIP WOULD NOT REPAIR SINCE OUR VEHICLE WAS OVER 150,000 MILES. MILEAGE WAS 175,000 WHEN IT STOPPED WORKING.
Steering, Engine, Fuel/propulsion system, Dec 16, 2019
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO JONES FORD CASA GRANDE (1932 N PINAL AVE, CASA GRANDE, AZ 85122, (520) 836-3100) WHERE IT WAS DIAGNOSED THAT THE ENGINE BLOCK WAS MIXING WITH THE OIL. THE VEHICLE WAS REPAIRED. ON ANOTHER OCCASION, THE POWER STEERING WAS LOCKING CONSISTENTLY, AND THE INTERLOCK AND ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND WAS REPAIRED AGAIN. THE CONTACT STATED THAT THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE SAME DEALER WHERE THE GEARS AND ALIGNMENT WERE RESET. THE CONTACT ALSO MENTIONED THAT THE CHECK ENGINE WARNING INDICATOR CONTINUED TO ILLUMINATE. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DETERMINED THAT AN UNKNOWN PART NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE CONTACT STATED THAT THE FUEL FILTER NECK ASSEMBLY ALSO NEEDED TO BE REPLACED. THE EVAPORATOR CANISTER WAS REPLACED AND THE TECHNICIAN INFORMED THE CONTACT THAT THE FUEL TANK WAS LEAKING FUEL. THE VEHICLE WAS NOT REPAIRED BECAUSE THE FUEL TANK WAS NO LONGER MANUFACTURED BY FORD. THE CONTACT STATED THAT THE VEHICLE REMAINED AT THE DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.
Steering, Dec 5, 2019
LOSS POWER STEERING, STEERING WHEEL LOCKED WHEN ATTEMPTING TO BACK UP FROM PARKING SPACE. COULD NOT STEER WHEEL IN THE DIRECTION TO BACK OUT OF THE PARKING SPACE.
Steering, Nov 26, 2019
TL* THE CONTACT'S WIFE OWNS A 2011 FORD EXPLORER. WHILE DRIVING 10 MPH, THE STEERING WHEEL SEIZED AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TO RANDALL FORD (5500 ROGERS AVE, FORT SMITH, AR 72903, (479) 452-1311). THE DEALER STATED THAT THE POWER STEERING RACK NEEDED TO BE REPAIRED BEFORE REPROGRAMMING THE MODULE, AND THAT THE VEHICLE WAS OVER THE WARRANTY MILEAGE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS INFORMED THAT ANYTHING OUTSIDE OF THE RECALL REPAIR WOULD HAVE TO BE PAID OUT OF POCKET. THE FAILURE MILEAGE WAS 151,000.
Steering, Nov 25, 2019
LOSS OF POWER STEERING. THERE IS A RECALL FOR THIS CONCERN FOR MY MODEL YEAR BUT MY VIN IS NOT INCLUDED.
Steering, Nov 6, 2019
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE PULLING OUT OF THE DRIVEWAY IN REVERSE, "POWER STEERING ASSIST FAULT" APPEARED ON THE MESSAGE CENTER AND THE VEHICLE LOST POWER STEERING ABILITY. THE CONTACT DROVE THE VEHICLE TO ROUSH FORD (5575 KEIM CIR, COLUMBUS, OH 43228) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Steering, Oct 24, 2019
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHEN THE VEHICLE WAS STARTED, THE STEERING BECAME DIFFICULT TO TURN AND THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.