2011 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,196 owner complaints filed for this model year. This is the 10th highest complaint count among 26 Explorer model years with reports.
Of the 2011 reports, 30 involved a crash and 4 involved a fire. 15 people were injured.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
SteeringJan 6, 2014
Ford Motor Company (Ford) is recalling certain replacement steering gears installed on model year 2011-2012 Explorers as service parts in September 2013 and January 2014. The affected gears may lock, preventing the driver from being able to steer the vehicle.
The inability to steer the vehicle increases the risk of a crash.
Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. The recall began on January 29, 2014. Customers may contact Ford at 1-800-392-3673. Ford's number for this recall is 13S14.
Campaign 14E001000 on NHTSA.gov
SeatsFeb 2, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EXPLORER VEHICLES MANUFACTURED FROM JULY 15, 2010, THROUGH DECEMBER 13, 2010, EQUIPPED WITH SECOND ROW 60% SEATS WITH MANUAL RECLINER MECHANISMS THAT MAY HAVE COMPONENTS THAT ARE OUT OF DIMENSIONAL SPECIFICATION. THESE SEATS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS."
IN THE EVENT OF A CRASH, THE SEAT BACK MAY NOT PROVIDE THE REQUIRED STRENGTH, INCREASING THE RISK OF INJURY.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE SEATS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 15, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V063000 on NHTSA.gov
Representative owner complaints: steering
742 reports, newest first. Show all
Steering, Oct 21, 2019
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE EXITING THE HIGHWAY AT 35 MPH, THE POWER STEERING STOPPED WORKING AND THE VEHICLE WAS EXTREMELY DIFFICULT TO TURN. THE CONTACT MANAGED TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS DRIVEN TO PARK FORD (400 WEST AVE, TALLMADGE, OH 44278, (330) 633-6222) WHERE THEY WANTED TO CHARGE FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION); HOWEVER, THE DEALER DID NOT MENTION THIS TO THE CONTACT. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 158,060.
Steering, Electrical system, Engine, Oct 11, 2019
I HAVE HAD THIS TRUCK FOR RUFFLY 3YRS. WHEN I FIRST BOUGHT THE CAR SOMETHING WAS WRONG WITH IT IMMEDIATELY.... I WAS DRIVING TO THE MAIL BOX AFTER GETTING HOME FROM ABOUT A 30MIN TRIP. THE WHOLE CAR CUT OFF LIGHTS WERE DIM IN THE CAR, STEERING HAD LOCKED VERY HARD TO TURN... AUTOMAX IN KILLEEN TOOK THE CAR IN FOR SERVICE. HAD THE NEW PURCHASED TRUCK FOR A MONTH AND 2 DAYS. THEIR SERVICE TEAM TOLD ME IT WAS THE BATTERY. I FELT OTHER WISE AND NO LONGER WANTED THE CAR. BUT OF COURSE BY THIS TIME ALL PAPERWORK HAD WENT THROUGH TO THE BANK......DROVE THE TRUCK FINE FOR ABOUT 8MONTHS, THEN BROKE DOWN THE SAME WAY AS THE VERY FIRST TIME BUT ON A BRIDGE THIS TIME...... THIS TIME AROUND I WAS TOLD IT WAS THE ENGINE, GOT A SECOND OPINION, SAID PERSON SAID WATER PUMP. I FIXED THE WATER PUMP. NOW GUESS WHAT??? ITS ACTUALLY THE ENGINE.... I AM BLOWN AWAY BY HOW MANY PROBLEMS I HAVE HAD WITH THIS FORD EXPLORER..... I THOUGHT I WAS MAKING A GREAT PURCHASE GOING WITH A FORD. THIS TRUCK SAT IN THE DRIVEWAY FOR A YEAR WHILE IN NURSING SCHOOL..... I AM LOST AND AT MY WITS END..... WHEN I LOOK FOR RECALLS ALL I AM SEEING IS SUSPENSION ISSUES OR TOWING.... WHEN I TALK TO MECHANICS THEY SAY THESE MODELS ARE KNOW FOR BAD ENGINES, THUS IS ANOTHER REASON WHY THE 2011 FORD EXPLORER ENGINES ARE MORE EXPENSIVE..... I AM LOOKING FOR HELP. HAS ANYONE ELSE HAD THESE SAME ISSUES. I OWE 14000 STILL ON THIS TRUCK AND HOW COULD IT NEED A NEW ENGINE ALREADY?
Steering, Oct 1, 2019
POWER STEERING HAS PREVIOUSLY BEEN RECALLED, SOFTWARE WAS UPDATED BUT THEN ULTIMATELY POWER STEERING FAILED, FORD SENT OUT SUPPLEMENTAL RECALL AND EXTENDED WARRANTY TO REPAIR STEERING ISSUES YET THAT IS DISREGARDED AFTER 10YRS OR 150,000 MILES WHICHEVER COMES FIRST FOR THE VEHICLE. I, LIKE MANY, EXPERIENCED FAILURE AFTER 150,000 MILES, 156K TO BE EXACT. IT'S PATHETIC THAT FORD WILL NOT BACK THEIR OWN VEHICLES PAST 150,000 MILES. ASIDE FROM THE STEERING FAILURE OUR CURRENT 2011 EXPLORER LOOKS BRAND NEW, IT'S A SHAME THAT FORD TURNS THEIR BACKS TO YOU AND LAYS THE REPAIR COST ON THE CONSUMER KNOWING THAT IT HAS BEEN AN ONGOING ISSUE FOR SOME TIME. I SPOKE WITH FORD CUSTOMER SERVICE TO NO AVAIL, THEY WILL NOT DO ANYTHING FOR YOU PAST 150,000. SADLY THIS IS MY WIFE'S VEHICLE THAT TRANSPORTS OUR KIDS. FORD KNOWINGLY PUTS CONSUMERS IN DANGER BY NOT HONORING THEIR RECALLS OR EXTENDING THEM FOR THE LIFETIME THAT THE VEHICLE IS IN USE. EVEN AFTER THE FIRST SOFTWARE UPDATE THEY PERFORMED ON THE CAR THE POWER STEERING WOULD NOT TURN ON HERE AND THERE, EVENTUALLY IT STOPPED TURNING ON ENTIRELY. FORD IS NOT BUILT TOUGH LIKE THEY PREACH, THEY ARE BUILT POORLY AND THEIR BACKS ARE TURN TOWARDS THE CONSUMERS WHEN ISSUES ARISE. SUCH A FRUSTRATING EXPERIENCE.
Steering, Sep 26, 2019
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED AND 'REPAIR POWER STEERING NOW' ILLUMINATED ON THE INSTRUMENT PANEL. CHASTANG FORD (6200 N LOOP E FWY, HOUSTON, TX 77026, (832) 460-5343) WAS CONTACTED AND STATED THAT THE WARRANTY WAS EXPIRED DUE TO MILEAGE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 159,754.
Steering, Sep 22, 2019
WE HAD JUST GOT TO CHURCH'S AND AFTER WE WERE DONE AND WALKED TO THE PARKING LOT WHERE OUR VEHICLE WAS PARKED THE STEERING POWER ASSISTANCE FAULT (IN SPANISH) WARNING POP UP AND THE STEERING WHEEL BECAME SUPER STIFF/HARD TO MOVED MY HUSBAND TRIED TO TURN THE VEHICLE ON AND OFF SEVERAL TIMES BUT NOTHING WE HAD TO TOW OUR VEHICLE HOME AND NOW IT'S USELESS. THIS WARNING MESSAGE POPS UP EVERY NOW AND THEN AND BY JUST TURNING THE CAR OFF/ON A COUPLE OF TIMES IT GOES AWAY BUT THIS TIME IT DIDN'T. PLEASE FIX THIS
Steering, Air bags, Sep 16, 2019
DRIVING 25 TO 30 MPH WHEN THE STEERING WHEEL BECAME DIFFICULT TO TURN,.CALL DEALER FORD AL PIEMONTE AND MAKE AND APPOINTMENT BUT THEY SAY IS NOT A RECALL ,THEY DIDN'T REPAIRED AS YET.( WHAT CAN I DO?) IN MELROSE PARK ILLINOIS. I TOOK THIS TRUCK FOR A RECALL IN 2017 FOR THE SAME PROBLEM AND AT THAT TIME THEY FIX IT NOT THIS TME.
Steering, Sep 13, 2019
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING 35 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT THE POWER STEERING ASSIST FAULT AND SERVICE ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE CONTACT TURNED THE VEHICLE OFF AND ON MULTIPLE TIMES, BUT THE STEERING FAILURE CONTINUED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED BLUEBONNET FORD LINCOLN (LOCATED AT 351 N INTERSTATE 35 FRONTAGE RD, NEW BRAUNFELS, TX 78130, (830) 606-8011) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 191,000. *DT CONSUMER STATED NO RECALL UNDER HER VIN#. ADVISED TO MAKE A REPORT TO GET FORD TO PAY DUE TO MALFUNCTION OF A POWER STEERING. VEHICLE IS SITTING IN DRIVEWAY.*JB
Steering, Suspension, Sep 2, 2019
ALMOST WRECKED VEHICLE THE OTHER DAY. OUT OF NO WHERE, NO CONTROL OF STEERING/BACK END OF CAR. BACK END FEELS LIKE DRIVING ON ICE. FISHTAILING AND THEN WHOLE CAR FEELS OUT OF CONTROL. WHEELS SQUEAL WHEN TURNING, CHANGING LANES. STEERING WHEEL COCKED AT 2 O'CLOCK POSITION. DRIVE OVER RAILROAD TRACKS, BUMPS, CRACKS AND BACK END SWAYS OUT. TRACTION CONTROL ON BUT ISN'T RESPONDING. CAR WITH SWERVING LINES BEHIND SHOWS ON DASHBOARD. I SAW RECALL NOTICE 19S17 FOR SUSPENSION ISSUE. THIS SEEMS TO BE WHAT I AM EXPERIENCING BUT MY VIN# ISN'T LISTED. THIS IS VERY DANGEROUS, AFRAID TO DRIVE VEHICLE.
Steering, Power train, Aug 20, 2019
WHILE DRIVING AND WHILE JUST STARTING THE VEHICLE, THE POWER STEERING AND TERRAIN MANAGEMENT SYSTEMS DING LOUDLY ON THE LEFT SIDE OF THE DISPLAY WHILE TELLING ME I HAVE AN ERROR. WHILE DRIVING, THE POWER STEERING DID GO OUT BRIEFLY BUT CAME BACK.
Steering, Aug 19, 2019
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE ATTEMPTING TO REVERSE FROM THE DRIVEWAY, THE "POWER STEERING ASSIST FAILURE" MESSAGE APPEARED ON THE MESSAGE CENTER. THE CONTACT TURNED OFF THE VEHICLE AND IT RESTARTED NORMALLY. THE CONTACT STATED THAT THE FAILURE BEGAN APPROXIMATELY TWO MONTHS AGO AND WAS BECOMING MORE FREQUENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.
Steering, Electrical system, Aug 9, 2019
I LOSE POWER STEERING WHEN I TURN THE CAR ON AND HAVE TO TURN IT OFF AND BACK ON TO REGAIN POWER STEERING. THIS HAS OCCURRED MULTIPLE TIMES THROUGHOUT THE LAST FEW YEARS.
Steering, Aug 8, 2019
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). WHILE THE CONTACT'S HUSBAND WAS DRIVING 35 MPH, THERE WAS AN ABNORMAL VIBRATION AND THE STEERING WHEEL BECAME STIFF AND INOPERABLE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. IN ADDITION, THE "SERVICE POWER STEERING" AND "SERVICE POWER STEERING ASSIST" MESSAGES WERE DISPLAYED. THE VEHICLE WAS TAKEN TO BARNES-BAKER AUTOMOTIVE (1406 OKLAHOMA AVE, TRENTON, MO, (660) 359-4461) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED AND THE STEERING UNIT NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000.
Steering, Aug 2, 2019
I STARTED MY CAR AND TRIED TO BACK UP BUT IT WAS LIKE THE POWER STEERING WAS OUT.I COULDN'T MOVE THE STEERING WHEEL AND A WARNING CAME UP, POWER STEERING ASSIST UNAVAILABLE. I TURNED THE VEHICLE OFF AND IT WORKED. IT HAPPENED TO ME 3 TIMES YESTERDAY AND ON THE 3RD TIME IT TOOK SEVERAL TIMES OF TURNING THE VEHICLE ON AND OFF.
Steering, Suspension, Structure, Jul 26, 2019, crash
RIGHT FRONT AXLE/CONTROL ARM FAILING (SNAPPED CLEANLY IN 2) 3 TIMES WITHIN 2 YEARS. FIRST TIME MAY HAVE BEEN SUBSEQUENT TO LOW SPEED FRONT END COLLISION. SECOND & THIRD TIMES DRIVING LESS THAN 25 MPH WITH NO COLLISION UNTIL AFTER HEARING THE SNAP & SUBSEQUENT LOSS OF STEERING. SECOND TIME FAILURE OCCURRED WHILE ACCELERATING FROM A FULL STOP & TURNING LEFT ON A CITY STREET.THIRD TIME I'D BEEN DRIVING STRAIGHT APPROXIMATELY HALF A MILE ON A CITY STREET WITH SPEED NO GREATER THAN 25 MPH. LAST TWO REPLACEMENT/REPAIR DONE BY PROGRESSIVE INSURANCE CERTIFIED REPAIR FACILITY.
Steering, Other or unspecified, Fuel/propulsion system, Jul 21, 2019
I RECENTLY GOT THE 2011 FORD EXPLORER.I KEEP GETTING THIS ODOR SMELL WHEN I FIRST START THE CAR AND ACCELERATE.IT LASTS FOR 5 MINUTES,THEN IT GOES AWAY. ALSO, I RECENTLY STARTED GETTING THIS VIBRATION THROUGH THE GAS PEDAL ON HIGHWAY SPEEDS.THE CAR WILL SHAKE SOMETIMES.WHEN I BRAKE FROM HIGHWAY SPEEDS,MY CAR SHAKES.I HAVE BROUGHT IT TO FORD TWICE AND THEY CHARGE ME $2000 TO REPLACE PARTS,BUT THE PROBLEM STILL PERSISTED.OTHER GARAGE CANT SEEM TO FIGURE OUT WHATS CAUSING IT.
Steering, Jul 15, 2019
MY 2011 FORD EXPLORER POWER STEERING STOPPED WORKING AND WHEN I LOOKED UP THE RECALLS I SAW THERE ARE 6 RECALLS ON THE 2011 FORD EXPLORER. ONE OF THEM IS THE POWER STEERING (14E001000) BUT WHEN I CALLED MY EXPLORER IS NOT PART OF THAT RECALL.
Steering, Jun 24, 2019
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE POWER STEERING SEIZED OCCASIONALLY AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT WOULD HAVE TO TURN THE VEHICLE OFF AND BACK ON FOR IT TO RESUME NORMAL OPERATION. LAKE KEOWEE FORD (859 BY PASS, #123, SENECA, SC 29678, (864) 888-3600) WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL FOR THE POWER STEERING ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 108,000.
Steering, Jun 18, 2019
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL SEIZED IN A POSITION THAT MADE IT DIFFICULT FOR THE CONTACT TO MANEUVER THE VEHICLE. SENTRY FORD (4100 MYSTIC VALLEY PKWY, MEDFORD, MA 02155, (781) 395-6400) WAS CONTACTED AND STATED THAT THERE WERE NO RECALLS FOR THE POWER STEERING; THEREFORE, THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 100,000.
Steering, Jun 15, 2019
WHILE ON THE HIGHWAY AT ABOUT 80 MPH THE GAUGE CLUSTER SCREENS SHOWED A 'POWER STEERING FAULT' AND A 'TRACTION CONTROL FAILURE' ERROR AND IT CAUSED THE STEERING WHEEL TO STIFFEN UP MOVING ONLY ABOUT LESS THAN AN INCH, WE PULLED OVER TO THE SIDE OF THE HIGHWAY AND SHUT OFF THE CAR AND THEN WE TURNED THE CAR BACK ON AND IT STARTED WORKING JUST FINE UNTIL THE SAME EXACT SCENARIO OCCURRED FOR THE SECOND TIME. A FEW DAYS BEFORE THE POWER STEERING ERROR AND TRACTION CONTROL ERROR POPPED UP ON THE GAUGE CLUSTER AT A RED LIGHT, THE STEERING WAS VERY STIFF AND ALLOWED FOR LIMITED MOVEMENT. THE POWER STEERING AND TRACTION CONTROL ERROR OCCURRED TWICE AT STOPLIGHT AND THEY BOTH WENT AWAY BY TURNING ON AND OFF THE CAR. ALL OF THIS HAPPENED AFTER WE SENT THE CAR TO A MECHANIC TO GET THE POWER STEERING MODULE CHECKED AND REPLACED AFTER THE CAR LEFT US STRANDED AS THE POWER STEERING HAD PREVIOUSLY FAILED ENTIRELY ON US. THIS HAS BEEN AN ONGOING ISSUE WITH THIS CAR FOR ABOUT A 5 MONTHS AND IT'S BEEN AN ABSOLUTE HEADACHE!!!!
Steering, Jun 4, 2019
THERE WAS A RECALL 14E-001/13S14, THEY RESET MY COMPUTER DID NOT REPLACE THE PART WHICH FINALLY FAILED WHEN I WAS DRIVING MAKING STEERING EXTREMELY DIFFICULT HAD I NOT BEEN FAMILIAR WITH MANUAL STEERING IT COULD HAVE CAUSED A TERRIBLE ACCIDENT. IN ORDER TO FIX THE PROBLEM I HAD TO REPLACE THE PART THAT WAS PART OF THE PROBLEM AND THE RESET ON COMPUTER WHICH WAS THE ONLY THING DONE. THIS IS A DANGEROUS PRACTICE OF QUICK FIX TO OVERRIDE THE SYSTEM TO PROTECT A BOTTOM LINE NOT THE BUYERS OF FORD VEHICLES. HAD THEY REPLACED THE PART INSTEAD OF RESETTING MY COMPUTER THIS WOULD NEVER OF HAPPENED.
Steering, Electrical system, Other or unspecified, Jun 3, 2019
"SERVICE POWER STEERING" WARNING LIGHT CAME ON, CODE WAS FOR LEFT STEERING CONTROL MODULE. ONE WEEK LATER, POWER STEERING WAS INTERMITTENT, THEN WENT OUT COMPLETELY. TOOK IN TO FORD DEALERSHIP, CODE FOR SAFETY RECALL 15N01 CAME UP, FORD DEALERSHIP SAYS MY VEHICLE IS COVERED UNDER RECALL BUT FORD MOTOR COMPANY REFUSES TO FIX, STATING "NO HOUSEHOLD LOYALTY", BECAUSE I'VE NOT PURCHASED A FORD BRAND NEW. WHEN CALLING FORD ABOUT THE ISSUE, THEY SAY THEY "WILL STAND BEHIND THE FORD DEALERAHIP IN THEIR DECISION"; YET NOW THAT THE DEALERSHIP IS READY TO FIX AND WAITING FOR THE AUTHORIZATION CODE FROM FMC, FMC WILL NOT STAND BEHIND THE DEALERSHIPS DECISION.
Steering, Jun 3, 2019
MY 2011 FORD EXPLORER HAS ABOUT 140000 MILES. SEVERAL TIMES PRIOR THE POWER STEERING HAS GONE OUT AND HAVE NOT BEEN ABLE TO STEER THE CAR. THIS AS OCCURRED WHILE THE CAR IS NOT MOVING. IT WAS CLEARED BY TURNING OFF THE ENGINE AND RESTARTING THE CAR. SERRAMONTE FORD DEALERSHIP SAYS ARE ERROR CODES FOUND AND THE ESTIMATED COST WILL BE OVER $2,300. THE CAR IS NOT DRIVABLE AND I MA STILL MAKING PAYMENTS ON THIS CAR AS I PURCHASED USED FROM DEALERSHIP ABOUT 2 YRS AGO. THIS IS A VERY DANGEROUS AND LIFE THREATENING WAY TO TREAT THIS PROBLEM. WHY CAN'T FORD TAKE ACCOUNTABILITY OF THIS PPROBLEM SINCE ALL OF THESE COMPLAINTS ARE PILING UP AND NOT LEAVE US TO DIE WITH OUR FAMILIES. SURELY BY NOW THEY MUST HAVE SOME IDEA WHAT THE PROBLEM IS AND HOW TO FIX IT. THE PROBLEM AS RECALL CODE OF 14S06 & 14V-286 AND NOT VERY MANY VIN#'S ARE BEING ADDED TO THIS SAME RECALL. PLEASE FORD! HELP US FROM NOT DIEING IN YOUR VEHICLES. PLEASE! THE AVERAGE AMERICAN CANNOT AFFORD TO REPURCHASE CARS WHEN THEY DEFECTIVE. I AM A SINGLE MOTHER OF 3 CHILDREN AND 2 WITH SPECIAL NEEDS. PLEASE HELP US RESOLVE THIS ISSUE.
Steering, May 18, 2019
MY 2011 FORD EXPLORER HAS ABOUT 89000 MILES ON IT. TWICE RECENTLY THE POWER STEERING HAS GONE OUT AND IT HAS BEEN IMPOSSIBLE TO STEER THE CAR. BOTH TIMES THIS HAS BEEN WHILE THE CAR IS NOT MOVING. IT WAS CLEARED BY TURNING OFF THE ENGINE AND RESTARTING THE CAR. THE LOCAL FORD DEALERSHIP SAYS THEY CAN NOT FIND ANYTHING WRONG AND NO ERROR CODE WAS FOUND. WE WERE TOLD TO DRIVE THE CAR AND IF IT HAPPENS AGAIN DO NOT SHUT OFF THE ENGINE AND CALL TO HAVE THE CAR TOWED TO THE NEAREST FORD DEALERSHIP. THIS SEEMS LIKE A VERY DANGEROUS AND LIFE THREATENING WAY TO TREAT THIS PROBLEM. WHY CAN'T FORD OWN UP THE PROBLEM SINCE ALL OF THESE COMPLAINTS ARE PILING UP AND NOT LEAVE US CONSUMERS AT SUCH RISK. SURELY BY NOW THEY MUST HAVE SOME IDEA WHAT THE PROBLEM IS AND HOW TO FIX IT.
Steering, Electrical system, Structure, Apr 8, 2019
THIS VEHICLE WAS IN FOR A RECALL FOR THE ELECTRICAL POWER STEERING. RECALL WAS DONE ON THE VEHICLE IN 2014 NOW IN 2019 AT 150,000 MILES AND AGAIN THE SAME PROBLEM ONLY THIS TIME IT COST ME $1,800 TO GET FIX JUST TO HAVE THE SAME PROBLEM RECUR 3 TIMES. I ALSO GOT INTO AN ACCIDENT. THIS IS MORE THAN A SAFETY ISSUE AND I NOTICE A LOT OF PEOPLE COMPLAINING ABOUT THE SAME THING. WHEN WILL FORD DECIDED TO ADDRESS THIS ISSUE!
Steering, Mar 27, 2019
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) BY BASIL FORD (1540 WALDEN AVE, BUFFALO, NY 14225, (716) 893-1000), THE STEERING SEIZED WHILE DRIVING 20 MPH. THE CONTACT PULLED OVER AND HAD THE VEHICLE TOWED TO WEST HERR FORD (10 CAMPBELL BLVD, GETZVILLE, NY 14068, (716) 688-5464). THE VEHICLE WAS DIAGNOSED, BUT THE RESULTS WERE NOT DISCLOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.