2011 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,196 owner complaints filed for this model year. This is the 10th highest complaint count among 26 Explorer model years with reports.
Of the 2011 reports, 30 involved a crash and 4 involved a fire. 15 people were injured.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
SteeringJan 6, 2014
Ford Motor Company (Ford) is recalling certain replacement steering gears installed on model year 2011-2012 Explorers as service parts in September 2013 and January 2014. The affected gears may lock, preventing the driver from being able to steer the vehicle.
The inability to steer the vehicle increases the risk of a crash.
Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. The recall began on January 29, 2014. Customers may contact Ford at 1-800-392-3673. Ford's number for this recall is 13S14.
Campaign 14E001000 on NHTSA.gov
SeatsFeb 2, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EXPLORER VEHICLES MANUFACTURED FROM JULY 15, 2010, THROUGH DECEMBER 13, 2010, EQUIPPED WITH SECOND ROW 60% SEATS WITH MANUAL RECLINER MECHANISMS THAT MAY HAVE COMPONENTS THAT ARE OUT OF DIMENSIONAL SPECIFICATION. THESE SEATS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS."
IN THE EVENT OF A CRASH, THE SEAT BACK MAY NOT PROVIDE THE REQUIRED STRENGTH, INCREASING THE RISK OF INJURY.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE SEATS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 15, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V063000 on NHTSA.gov
Representative owner complaints: steering
742 reports, newest first. Show all
Steering, Sep 30, 2016
POWER STEERING FAILED REQUIRING EXTREME EFFORT TO PULL OVER OFF THE ROAD. WARNING CAME UP "SERVICE POWER STEERING". VEHICLE WAS BROUGHT TO DEALERSHIP WHERE THEY DETERMINED THE POWER STEERING RACK NEEDED TO BE REPLACED (MANY MANY REPORTS ON THIS) ON 9/26. PICKED UP VEHICLE ON 9/29 WITH A BRAND NEW POWER STEERING RACK AND DROVE IT HOME. STARTED VEHICLE ON 9/30 AND DROVE 3 MILES WHEN THE BRAND NEW POWER STEERING RACK FAILED GIVING A RED WARNING "SERVICE POWER STEERING NOW". AGAIN, NO POWER STEERING AND HAD TO MAN HANDLE THE VEHICLE TO DEALERSHIP. CONTACTED FORD ROADSIDE AND THEY WOULD NOT TOW BACK TO SAME DEALER BECAUSE THERE WAS A CLOSER DEALER BY 9 MILES. WHY ISN'T FORD BEING REQUIRED TO RECALL THESE. THIS IS A MAJOR SAFETY ISSUE
Steering, Electrical system, Other or unspecified, Sep 19, 2016
THE STEERING HAS NEVER WORKED CORRECTLY, SOMETHING JUST DOES NOT FEEL RIGHT WITH THIS VEHICLE. ALSO - THE SYNC SYSTEM DOES NOT WORK CORRECTLY AND THE SCREEN RANDOMLY REBOOTS AND IS NOT WORKING CORRECTLY. LASTLY THE CAR SYSTEM DOES NOT RECOGNIZE WHEN KEYS ARE IN THE CAR, SO EVERY TIME YOU GO TO START THE CAR DOES NOT WORK. HOW THIS IS UNSAFE - IS IN COLD WEATHER YOU HAVE YOUR KEYS IN HAND AND THE CAR WILL NOT START, WHICH MEANS YOU COULD BE LEFT IN THE COLD AND THE CAR WILL NOT START. THIS IS NOT SAFE.
Steering, Sep 9, 2016
SEP 3, 2016 3RD INCIDENT OF POWER STEERING GOING OUT WHILE DRIVING. FIRST TIME WAS ONE YEAR AGO. THE STEERING WHEEL COMPLETELY LOCKED WHILE I WAS MAKING A LEFT TURN. I HAD TO USE ALL MY STRENGTH TO "UN-JAM" IT. TOOK IT TO THE DEALERSHIP FOR SERVICE AND THEY REPLACED THE STEERING GEAR. 6 MONTHS AGO STEERING WENT OUT AGAIN WHILE DRIVING WITH MY HUSBAND AND 3 CHILDREN ON VACATION. HAD THE CAR TOWED TO THE CLOSEST DEALER WHO "FOUND NOTHING WRONG" WITH THE CAR AND SENT US ON OUR WAY WITHOUT PAPERWORK EVEN DOCUMENTING OUR COMPLAINT. 3RD TIME WAS A WEEK AGO WHILE I WAS DRIVING WITH MY HUSBAND AND SON. MY HUSBAND, THE TOW TRUCK DRIVER AND THE TECH AT THE DEALERSHIP HAD DIFFICULTY STEERING. DEALERSHIP IS REPLACING THE STEERING GEAR AGAIN. "SAME FIX AS LAST TIME, BUT BETTER PARTS SINCE A YEAR AGO" IS WHAT I'M TOLD BY THE DEALERSHIP. I HAVE NO FAITH IN THIS CAR AND CANNOT PUT MY FAMILY OR ANYONE ELSE ON THE ROAD AT RISK. STEERING LOCKING UP WHILE YOU ARE DRIVING IS EXTREMELY TERRIFYING AND FORD IS TELLING ME THERE IS NOTHING THEY ARE REQUIRED TO DO BECAUSE IT IS NOT UNDER MANUFACTURE WARRANTY ANYMORE. BASICALLY, IF YOU BUY A FORD YOU HAVE TO BE PREPARED TO RISK YOUR SAFETY AND THE SAFETY OF OTHERS ON THE ROAD. THEIR RECALL FIXES DON'T FIX THE PROBLEM.
Steering, Aug 26, 2016
IT START HAPPENING YESTERDAY WHEN START MY SUV AFTER IT START ON MESSAGE CONSOLE I SEE POWER STEERING ASSIST FAULT AND STEERING WHEEL GET VERY HARD TO TURN. TRUCK HAVE 78K AND DON'T KNOW IF FORD DEALER WILL ACCEPT THAT AS A RECALL? I HAVE SHUT OFF THE CAR AND RESTART AND ISSUES WENT AWAY. BUT LATER ON SAME DAY WHEN I START THE TRUCK IT HAPPEN AGAIN.
Steering, Electronic stability control (ESC), May 31, 2016
THE POWER STEERING FAILS, AND IT BECOMES VERY HARD AND ALMOST IMPOSSIBLE TO STEER THE VEHICLE.
Steering, Electrical system, May 13, 2016
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE STEERING WHEEL SEIZED. IN ADDITION, THE "SERVICE POWER STEERING" AND "SERVICE ADVANCE TRACK" WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING); HOWEVER, THE FAILURE RECURRED WHILE DRIVING 35 MPH. THE VEHICLE WAS TOWED TO MULTIPLE DEALERS WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 118,000.
Steering, Apr 28, 2016
THERE ARE TIMES WHEN I AM DRIVING DOWN THE ROAD AND I WANT TO CHANGE LANES, IT IS HARD FOR ME TO TURN THE WHEEL. THERE ARE ALSO TIMES WHERE AND SLOWING TO MAKE A TURN AND IT IS EXTREMELY HARD FOR ME TO TURN THE WHEEL.IT DOESN'T HAPPEN EVERY SINGLE TIME BUT IT HAPPENS MORE THAN ENOUGH.
Steering, Electronic stability control (ESC), Service brakes, Apr 3, 2016
AFTER HAVING EPAS REPLACED (@HALL FORD ELLIZABETH CITY, NC) UNDER RECALL 15N01 AFTER COMPLETE POWER STEERING FAILURE. WE BEGAN A 700 MI. ROAD TRIP HOME AND BEGAN TO EXPERIENCE SPONTANEOUS TRACTION CONTROL INTERACTION WITH OUR DRIVING INPUT WHICH AFFECTED EITHER POWER DISTRIBUTION TO THE AXELS, BRAKING ABILITY, AND STEERING ABILITY. AFTER MAKING IT NEARLY 300 MILES THE ELECTRONIC STABILITY CONTROL COMPLETELY WENT OUT ALONG WITH WHAT FELT LIKE ABS CONTROL SEEMED LIKE IT INTERVENED SPORADICALLY. WE ALSO RECIEVED A DASH PROMPT THAT THE FUEL FILLER INLET NEEDED CHECKED AS WELL. UPON ARRIVAL TO A FORD DEALER ALONG OUR ROUTE (SHEEHY FORD, WARRENTON, VA) THEY PULLED THE CODES LISTED AND APPEARED TO BE A LITANY OF CODES NEARLY A PAGE AND A HALF LONG. THEY CLEARED THE CODES AND DROVE THE VEHICLE. AFTER DRIVING THE VEHICLE AROUND THE BLOCK THE TRACTION CONTROL BEGAN TO ACT INTERMITTENTLY WITHOUT LOSS OF TRACTION. THEY CAME BACK AND CHECKED FOR ERROR CODES AND THE "STEERING POSITION SENSOR WAS AT FAULT" THEY WENT THROUGH RE-CALIBRATED THE EQUIPMENT INSTALLED AND CLEARED OUT THE CODES AND DROVE WITHOUT ANY ISSUES. WE THEN CONTINUED ON OUR REMAINDER OF OUR TRIP WITHOUT ANY FURTHER ISSUES. UPON ARRIVAL TO OUR HOME DESTINATION THE FOLLOWING DAY WE BEGAN TO AGAIN HAVE TRACTION CONTROL INTERVENING WITH DRIVER INPUT WHEN NOT NEEDED WHERE IT APPEARS TO BE SHIFTING POWER FROM AXLE TO AXLE OR APPLYING BRAKING TO AID IN TRACTION CONTROL. I HAVE ALSO NOTICED THAT THAT REAR VIEW CAMERA DISPLAYS THE POSTION OF THE DRIVER WHEEL IN RELATION TO THE WHEEL PATH IN REVERSE BUT APPEARS INTERMITTANT AS IF THERE IS A NOT A CONTINUOUS CONNECTION WITH THE SENSOR. TAKING TO OUR LOCAL FORD DEALER HERE MONDAY 4-4-16 TO HAVE THEM THOROUGHLY GO THROUGH THE VEHICLE BUT APPEARS TO CONTINUE TO BE AN ISSUE WITH THE ELECTRONIC POWER STEERING ASSIST. ALL ISSUES ARE PRESENT WHEN TRAVELING AT SPEED AND TURNING
Steering, Mar 31, 2016
MY 2011 FORD EXPLORER STARTED HAVING POWER STEERING ASSIST FAILURE IN DEC, 2015 AT FIRST IT WOULD BE ON FIRST START UP, LASTING 3-4 SECONDS WITH A FROZEN STEERING WHEEL. GRADUALLY IT HAPPENED MORE OFTEN AND LASTED LONGER (5-10 SECONDS) RECENTLY IN MARCH 2016 WHILE DRIVING ACROSS FLORIDA ON VACATION, I SLOWED TO ENTER THE DRIVEWAY OF A SHOPPING CENTER, AS I MADE THE TURN AT APPROXIMATELY 15 MPH MY STEERING WENT STIFF AND I HAD TO USE EXCESSIVE FORCE TO TURN AND AVOID A VEHICLE EXITING THE PARKING LOT. IT WAS ONLY THEN I GOOGLE SEARCHED IF OTHER EXPLORER OWNERS HAD EXPERIENCED SIMILAR FAILURES. THAT'S WHEN I LEARNED THAT ITS HAPPENING TO THOUSANDS OF OTHER FORD EXPLORER. EVEN THOUGH A SAFETY RECALL HAS BEEN ISSUED TO REPLACE THE STEERING GEAR, YOU'LL FIND FORD WILL WANT TO CHANGE OTHER PARTS FIRST, PARTS NOT COVERED ON THE RECALL. THE STEERING GEAR IS VERY EXPENSIVE ($1,500) FIRST THE DEALER SAID ITS THE STEERING WHEEL ANGLE SENSOR AND NOT THE STEERING GEAR. THEY TOLD ME IT WOULD FIX THE PROBLEM AND THEY CHARGED ME FOR THE REPAIR......I LITERALLY PULLED OUT OF SUBURBAN FORD OF WATERFORD MICHIGAN AND DROVE 1 MILE TO A NEARBY GROCERY STORE, AFTER RETURNING TO MY VEHICLE ON THE FIRST START UP AFTER THIS REPAIR MY STEERING WAS FROZEN FOR 7-10 SECONDS AFTER 4 DAYS LOSS OF USAGE OF MY VEHICLE WHILE AT THE DEALERSHIP, NO RENTAL CAR OFFERED, I'LL BE RETURNING MY EXPLORER TO THE DEALER TOMORROW, I'LL KEEP POSTING UPDATES TO THIS NIGHTMARE WITH FORD MOTOR CO. FOLKS, I'M SURE YOU'LL ALL AGREE, LOSS OF STEERING IS ONE OF THE MOST DANGEROUS DEFECTS A VEHICLE CAN HAVE, NOT ONLY TO THE OWNER AND OCCUPANTS BUT TO THE OTHER INNOCENT DRIVES ON THE ROAD AS WELL
Steering, Electrical system, Dec 24, 2015
WHILE DRIVING AT A SPEED OF 55 MPH, IN A DOWN-POUR RAIN, ON A STATE HWY, ON A STRAIGHTAWAY, THE POWER STEERING WAS LOST WHEN THE "CHECK CHARGING SYSTEM" WARNING LIGHT CAME ON (CHECK BATTERY LIGHT CAME ON AS WELL). STEERING WAS EXTREMELY DIFFICULT. CAUSE AT THIS TIME IS UNKNOWN.
Steering, Nov 25, 2015
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 3 MPH, THE STEERING WHEEL SEIZED. THE "POWER STEERING ASSIST FAILURE" WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000. THE VIN WAS UNAVAILABLE.
Steering, Nov 18, 2015
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING AT APPROXIMATELY 15 MPH, THE STEERING WHEEL SEIZED. THE CONTACT MENTIONED THAT THE FAILURE ONLY OCCURRED WHILE DRIVING LOW SPEEDS. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
Steering, Fuel/propulsion system, Oct 21, 2015
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE ACCELERATING OVER 65 MPH, THE ODOR OF FUEL WAS PRESENT INSIDE THE VEHICLE. WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING AND POWER TERRAIN MESSAGES DISPLAYED BEFORE THE STEERING WHEEL BECAME LOCKED. THE DRIVER WAS UNABLE TO TURN THE STEERING WHEEL. AFTER SHUTTING THE VEHICLE OFF AND RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE CAUSE OF THE FAILURES WERE NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 80,000.
Steering, Sep 23, 2015
AT LOW SPEEDS THE FLOOR OF THE CAR FEELS LIKE IT IS SHUTTERING BACK AND FORTH. I THOUGHT IT WAS THE STEERING WHEEL BUT IT DOESN'T MOVE BACK AND FORTH IF I TAKE MY HANDS OFF BUT I CAN DEFINITELY FEEL IT IN THE STEERING THROUGH THE FLOOR
Steering, Sep 15, 2015
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE MAKING A LEFT TURN FROM A STOP, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), BUT THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.
Steering, Aug 10, 2015
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE LOSS POWER STEERING COMPLETELY AS THE CHECK POWER STEERING UNIT WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED ON TWO OTHER OCCASIONS. THE VEHICLE WAS TOWED TO A DEALER, WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Steering, Jun 25, 2015
I HAD THE RECALL WORK DONE FOR THE POWER STEERING ASSIST FAULT AND THIS MORNING, I STARTED THE CAR AND GOT THE SAME FAULT CODE AND HAD NO POWER STEERING.
Steering, Jun 24, 2015
AFTER STARTING VEHICLE, POWER STEERING ASSIST FAILURE ALERT NOTED. POWER STEERING NOT WORKING AND ATTEMPTED TO RESET BY RESTARTING CAR WITH NO SUCCESS. TOWED TO DEALER. NEED TO REPLACE TOTAL RACK AND PINION IN ORDER TO FIX THIS ELECTRICAL PROBLEM.
Steering, Jun 23, 2015
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED AND THE VEHICLE COULD NOT BE CONTROLLED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED. THE CONTACT BELIEVED THAT THIS WAS A SERIOUS SAFETY ISSUE SINCE IT COULD CAUSE A CRASH AT ANY TIME. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN AND FAILURE MILEAGE WERE UNAVAILABLE.
Steering, Jun 22, 2015
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING AT 15 MPH, THE STEERING WHEEL BECAME DIFFICULT TO STEER AND THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT RESUMED NORMAL OPERATION. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 67,000.
Steering, Power train, Jun 19, 2015
TRAVELING AT LOW SPEED COMING TO A STOP, FELT LIKE A LOST IN POWER AND ADVANCE TRAC SYSTEM FAILURE, POWER STEERING FAILURE WARNINGS GO OFF. I TURN THE VEHICLE OFF, I THOUGHT THE VEHICLE SHUT DOWN. I STARTED DRIVING AGAIN AND SAME THING HAPPEN AT LOW SPEED AT NEXT STOP SIGN. I DROVE A LITTLE FURTHER AND TURN CAR OFF. UPON RETURNING ALL SYSTEMS WERE WORKING FINE. ON 6/19/15 SAME THING HAPPEN AT LOW SPEED, ADVANCE TRAC AND POWER STEERING FAILURE AND STILL NOT WORKING AFTER SEVERAL HOURS SITTING.
Steering, Jun 15, 2015
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS TAKEN TO THE DEALER TO SERVICE THE VEHICLE UNDER THE RECALL, WHERE THE POWER STEERING CONTROL MODULE SOFTWARE WAS UPDATED. THE CONTACT MENTIONED THAT SHORTLY AFTER THE REPAIRS WHILE DRIVING APPROXIMATELY 40 MPH, THE ELECTRIC POWER STEERING WARNING LIGHT HAD ILLUMINATED AND A LOUD NOISE NEAR THE FRONT END OF THE VEHICLE WAS PRESENT. THE LOUD NOISE WAS DOMINANT WHEN STEERED LEFT AND RIGHT. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING AND THE MECHANIC STATED THAT THE STEERING RACK ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.
Steering, May 28, 2015
WHILE DRIVING ON THE INTERSTATE, THE POWER ASSISTED STEERING FAILED, AND TWO ALERTS APPEARED (SERVICE POWER STEERING *DUH*, AND SOMETHING ABOUT THE TERRAIN MANAGEMENT. I WAS ABLE STEER THE VEHICLE (WITH A LARGE AMOUNT OF EFFORT) TO THE DEALERSHIP FOR SERVICE.
Steering, May 27, 2015
REF, PREVIOUS CASE [XXX] ... JUST CURIOUS, SAW FORD HAD SEVERAL 2011 VEHICLES ADDED TO RECALLS, BUT NOT EXPLORERS FOR THIS CAUSE, WONDER WHY, SINCE OUR EXPERIENCE WAS EXACTLY WHAT THE OTHER RECALLS WERE, LOST POWER STEERING ASSIST, COULD NOT CONTROL VEHICLE. WAS ELECTRICAL STEERING GEAR MALFUNCTION AT 47,000 MILES [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Steering, May 26, 2015
STARTED CAR, AND POWER STEERING FAULT WARNING DISPLAYED ON THE DASH. I TURNED OFF THE CAR, WAITED FOR ABOUT 10 SECONDS, AND THEN STARTED THE CAR AGAIN. THIS TIME EVERYTHING WORKS FINE. I GO DOWN THE ROAD ABOUT 15-20 MINUTES. I PULL OVER FOR ABOUT 5 MINUTES WHILE LEAVING THE CAR RUNNING. I GET BACK IN AND START DRIVING. IT LOOSES POWER STEERING AGAIN. I TRY TO START THE VEHICLE SEVERAL TIMES, AND IT CONTINUES TO HAVE NO POWER STEERING. I DO SOME RESEARCH AND FIND THAT THERE HAS BEEN A RECALL FOR THIS VERY ISSUE. I TAKE IT TO THE NEAREST FORD DEALER AND HAVE THEM LOOK AT IT. THEY SAID THE RECALL IS CLOSED AND WILL NOT TAKE CARE OF THE ISSUE. THEY SAY IT HAD THE SOFTWARE ISSUE FIXED LAST YEAR BEFORE I OWNED THE CAR. THIS TIME IT IS A PART FAILURE AND WILL COST $1500. I DO NOT THINK THE ISSUE WAS FIXED IN THE FIRST PLACE WHEN THE RECALL WAS ISSUED.