2011 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,196 owner complaints filed for this model year. This is the 10th highest complaint count among 26 Explorer model years with reports.
Of the 2011 reports, 30 involved a crash and 4 involved a fire. 15 people were injured.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
SteeringJan 6, 2014
Ford Motor Company (Ford) is recalling certain replacement steering gears installed on model year 2011-2012 Explorers as service parts in September 2013 and January 2014. The affected gears may lock, preventing the driver from being able to steer the vehicle.
The inability to steer the vehicle increases the risk of a crash.
Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. The recall began on January 29, 2014. Customers may contact Ford at 1-800-392-3673. Ford's number for this recall is 13S14.
Campaign 14E001000 on NHTSA.gov
SeatsFeb 2, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EXPLORER VEHICLES MANUFACTURED FROM JULY 15, 2010, THROUGH DECEMBER 13, 2010, EQUIPPED WITH SECOND ROW 60% SEATS WITH MANUAL RECLINER MECHANISMS THAT MAY HAVE COMPONENTS THAT ARE OUT OF DIMENSIONAL SPECIFICATION. THESE SEATS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS."
IN THE EVENT OF A CRASH, THE SEAT BACK MAY NOT PROVIDE THE REQUIRED STRENGTH, INCREASING THE RISK OF INJURY.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE SEATS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 15, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V063000 on NHTSA.gov
Representative owner complaints: steering
742 reports, newest first. Show all
Steering, Electrical system, Engine, Sep 11, 2014
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING AT ANY SPEED, THE POWER STEERING AND COMPUTER FAILED. IN ADDITION, THE ENGINE, ABS, TRACTION CONTROL, AIR BAG, AND SECURITY SENSORS ILLUMINATED. THE DEALER ADVISED THE CONTACT TO RESET THE MASTER CONTROLS. THE VEHICLE ALSO EXHIBITED COMPUTER FAILURE. THE FIRMWARE WAS UPDATED MULTIPLE TIMES, HOWEVER THE FAILURE RECURRED MONTHS LATER AND INCLUDED VARIOUS ELECTRICAL SHORTS. WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING FAILED. THE VEHICLE WAS TOWED TO THE AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE CONTACT WAITED FOR MONTHS TO DETERMINE IF THE DEALER WAS ABLE TO PROVIDE A REMEDY TO THE FIRMWARE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V286000 (STEERING) AND 14E001000 (STEERING). THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Steering, Sep 2, 2014
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 10 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) BECAUSE THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Steering, Aug 29, 2014
STEERING STOP MOVING IN THE MIDDLE OF DRIVING ON THE EXPRESS WAY. HAD TO TURN THE VEHICLE OFF AND THEN RESTART FOR IT TO CONTINUE MOVING. THIS HAPPEN A VIEW TIMES BUT NEVER ON THE EXPRESS WAY. *TR
Steering, Electronic stability control (ESC), Service brakes, Aug 21, 2014, crash
2011 FORD EXPLORER WAS JUST RETURNED TWO WEEKS AGO FOR NATIONAL RECALL ON ELECTRONIC POWER STEERING CONTROL MODULE FAILURE. ON AUGUST 21ST AT 9:30 AM MY WIFE WAS APPROACHING A RED LIGHT. SHE APPLIED THE BRAKES AND FELT AN IMMEDIATE POWER LOSS ISSUE WITH THE BREAKS. SHE IMPACTED THE VEHICLE IN FRONT OF HER AROUND 15 MPH. AIR BAGS WERE NOT DEPLOYED AT TIME OF ACCIDENT. SHE DID NOTICED THE TERRAIN MANAGEMENT FAILURE LIGHT WAS ILLUMINATED AT TIME OF IMPACT. MY WIFE DID NOT FEEL THE ANTI LOCK BRAKES ENGAGE, NOR WERE THERE ANY SKID MARKS VISIBLE ON THE ROAD. MINOR FRONT END DAMAGE IS EVIDENT AND RADIATOR WAS LEAKING FLUID. INSURANCE COMPANY HAS BEEN NOTIFIED ABOUT RECENT RECALL. *TR
Steering, Aug 21, 2014
POWER STEERING STILL FAILING EVEN AFTER RECALL "FIX". MY FORD EXPLORER 2011 ALREADY HAD THE POWER STEERING RECALL (SAFETY RECALL NOTICE 14S06/NHTSA RECALL 14-V-286) FIX COMPLETED AT DEALERSHIP ON 8/7/14, BUT THE POWER STEERING IS STILL FAILING! THIS IS VERY SERIOUS IF THE RECALL "FIX" IS NOT WORKING. PLEASE REQUIRE FORD TO IMMEDIATELY IMPLEMENT THE PROPER FIX AND IMMEDIATELY NOTIFY ALL OWNERS WHO HAVE ALREADY TAKEN THEIR EXPLORERS IN PER THE RECALL AND HAVE THIS ISSUE FIXED IMMEDIATELY. FORD KNOWS ABOUT THIS ISSUE AND COULD BE PUTTING PEOPLE'S LIVES AT RISK. *TR
Steering, Aug 13, 2014
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD VEER TO THE RIGHT WITHOUT THE CONTACT MOVING THE STEERING WHEEL. THE DEALER STATED THAT THE RACK AND PINION STEERING MECHANISM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE PART NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.
Steering, Electronic stability control (ESC), Jun 25, 2014
I WAS MAKING A RIGHT HAND TURN GOING DOWN A HILL ONTO A STREET WHEN THE SENSORS WENT OFF AND THE POWER STEERING STOPPED WORKING. THE CAR REGISTERED TWO WARNINGS. I STOPPED THE CAR IN THE MIDDLE OF THE STREET. I WAS MANUALLY ABLE TO GET IT TO A PARKING LOT BUT IT WAS EXTREMELY DIFFICULT. I DROVE VERY SLOWLY. WHEN I GOT TO THE PARKING LOT, I TURNED THE CAR OFF AND RESTARTED IT. THE WARNINGS DISAPPEARED AND THE CAR FUNCTIONED NORMALLY. I PROCEEDED TO CALL THE DEALERSHIP WHERE I GOT THE CAR FROM TO EXPLAIN THE SITUATION. I SUBSEQUENTLY CALLED THE DEALERSHIP THE FOLLOWING DAY TO VOICE MY CONCERNS AND MAKE AN APPOINTMENT. THE BEST THEY COULD DO WAS A WEEK FROM TODAY. THIS IS A CERTIFIED, PRE-OWNED VEHICLE THAT I PURCHASED LESS THAN A YEAR AGO. *TR
Steering, Electrical system, Jun 20, 2014, crash
ON JUNE 16TH, 2014, I WAS TRAVELING 40 MPH WITH MY 3 YEAR OLD AND 18 MONTH OLD IN THE CAR AND I LOST ALL POWER STEERING AND ENDED UP IN A DITCH. THERE WAS NO WAY TO CONTROL IT OR EVEN TURN THE WHEEL. IT HAPPENED AGAIN ON JUNE 19TH, 2014 HOWEVER, MY HUSBAND WAS DRIVING AND WAS ABLE TO GET THE CAR OFF THE ROAD. *TR
Steering, Jun 12, 2014
POWER ASSISTED STEERING GOES OFF WITH NO WARNING. FIRST HAPPENED BACK IN 2012, PULLED OFF ROAD, RESTARTED CAR EVERYTHING WORKED FINE. PROBLEM OCCURRING MORE FREQUENTLY OVER PAST 6-8 MONTHS. (3 OR 4 TIMES) DEALER SAYS UNAWARE OF ANY GENERAL PROBLEMS WITH THE STEERING AM SCHEDULED TO TAKE TO DEALER FOR FURTHER ANALYSIS. NOT COVERED BY ANY RECALL BUT PROBLEM WIDELY REPORTED ON THE WEB. *TR
Steering, Electrical system, Jun 4, 2014
AT APPROX 1430 ON JUNE 2ND ON HIGHWAY ON RAMP ACCELERATING HAD THE SERVICE ADVANCETRAC WARNING LIGHT AND CHIME COME ON AND THE TRACTION CONTROL OFF LIGHT AND CHIME COME ON AND LOST ALL POWER STEERING CONTROL OF VEHICLE. I IMMEDIATELY PUT ON MY EMERGENCY FLASHER AND LET OFF THE ACCELERATOR AND FORCED MY EXPLORER TO THE SHOULDER. ONCE ON THE SHOULDER OF THE HIGHWAY I CLEARED THE FAULTS, I WISH I WOULD HAVE TAKEN CELL PHOTO OF FAULT, AND TURNED VEHICLE OFF AND THEN RESTARTED VEHICLE WITH NO ISSUES. I DID NOT HAVE ANY OTHER ISSUES FOR THE REST OF THE DRIVE APPROX 25 TO 30 MIN. *TR
Steering, Electrical system, May 29, 2014
WHILE DRIVING ON THE INTERSTATE AT ABOUT 70 MPH, AN ELECTRICAL LIGHT CAME UP ON THE DASH AND I IMMEDIATELY LOST POWER STEERING. MY FAMILY WAS IN THE CAR AND IT WAS EXTREMELY FRIGHTENING. I WAS ABLE TO MUSCLE THE CAR OVER TO THE RIGHT LANE AT WHICH POINT, POWER STEERING WAS RESTORED. THE ISSUE HAPPENED AGAIN AROUND 20 MINUTES LATER AND THEN RECTIFIED ITSELF AFTER A MINUTE OR SO. I DROVE THE CAR TO THE DEALER AND SPOKE WITH THEM ABOUT WHAT HAPPENED. THEY KEPT THE CAR FOR A WEEK AND COULD NOT "REPLICATE THE ISSUE". THIS WAS THE FIRST WEEK OF APRIL. I AM NOW LEARNING THAT FORD WAS AWARE OF THIS PROBLEM BACK IN JANUARY AND HAS ISSUED A RECALL. *TR
Steering, May 27, 2014
I WAS DRIVING ON A FOUR LANE HIGHWAY WHEN A SIGNAL CAME ON DASH " STEERING ASSIST FAILURE" AND I COULD NOT STEER THE VEHICLE. WAS JUST COMING OFF HIGHWAY AND WAS ABLE TO CONTINUE TO RAMP AND HAD TO PULL OFF ON MEDIAN IN MIDDLE OF BUSY EXIT RAMP. STOPPED AND THEN RESTARTED CAR WHICH TEMPORARILY FIXED PROBLEM NOW DEALERSHIP IS TELLING ME THE STEERING COLUMN MODULE NEEDS REPLACED - WILL COST ME $600 !!!!!:( VERY DISAPPOINTED IN FORD AS THERE ARE MANY REPORTS OF THIS HAPPENING TO OTHERS ! *TR
Steering, May 27, 2014
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHEN BACKING OUT OF THE DRIVEWAY THE POWER STEERING FAILED. AS A RESULT, THE POWER STEERING ASSIST FAULT AND SERVICE STEERING ADVANCE TRACT LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE HAS NOT BEEN TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 87,417 AND THE CURRENT MILEAGE WAS 87,437. PM UPDATED 9/4/14*CN
Steering, May 22, 2014
WHILE DRIVING APPROXIMATELY 45 MPH ON LOCAL ROAD, POWER STEERING GAVE OUT AND VEHICLE BECAME EXTREMELY DIFFICULT TO EFFECTIVELY STEER AND PULL OFF ACROSS 2 LANES OF TRAFFIC ONTO SHOULDER. AFTER PULLING OFF TO SIDE OF ROAD, TURNED OF ENGINE AND RE-STARTED. STEERING CAME BACK AND WAS ABLE TO RETURN HOME. NEXT DAY, SUV DID SAME THING 2X AND ADDED A NEW ERROR MESSAGE REGARDING TRACTION CONTROL SYSTEM FAULT ALONG WITH POWER STEERING SYSTEM FAULT. FORD HAS A SECTION IN THEIR OWNERS MANUAL WARNING THAT FAILURE OF THIS SYSTEM WILL REQUIRE ADDITIONAL EFFORT TO STEER THE VEHICLE, BUT THE DRAMATIC CHANGE FROM POWER STEERING TO THIS SCENARIO IS STARTLING. MY HUSBAND REVIEWED ON LINE AND DISCOVERED A RE-CALL FOR THE POWER STEERING PROBLEM HAD BEEN ISSUED IN JANUARY. WHEN CONTACTING FORD DEALER THEY STATED THIS RECALL DID NOT INCLUDE OUR CAR SINCE THE RECALL WAS ONLY FOR VEHICLES THAT HAD REPAIRS FOR THIS SAME ISSUE (DONE IN A CERTAIN TIME PERIOD). IF THIS ISSUE HAD HAPPENED WITH A LESS EXPERIENCED DRIVER (IE OUR 17 YEAR OLD DAUGHTER WHO DRIVES THIS CAR FREQUENTLY) THE ISSUE WOULD MOST LIKELY HAVE CAUSED HER TO PANIC AND DUE TO DIMINISHED MANEUVERABILITY MAY LEAD TO AN ACCIDENT. I AM SURPRISED THE RE-CALL IS ONLY FOR A PART THAT HAS BEEN INSTALLED TO MAKE A REPAIR WHEN THE UNDERLYING PROBLEM THIS REPAIR WAS BEING MADE FOR HAS NOT BEEN ADDRESSED. IT APPEARS THERE ARE SEVERAL COMPLAINTS ABOUT THIS SAME ISSUE. *TR
Steering, May 21, 2014
WHILE TURNING ON A CURVE IN THE ROAD WARNING MESSAGE ON THE INSTRUMENT PANEL " STEERING POWER ASSIST FAILURE " APPEARED 3 TO 5 SECONDS LATER CAR WAS EXTREMELY HARD TO TURN VEHICLE CROSSED CENTER LINE RESULTING IN A NEAR MISS OF A HEAD ON CRASH PULLED TO THE SIDE RESTARTED VEHICLE AND LOSS OF POWER STEERING WAS CORRECTED. HAS HAPPENED NUMEROUS TIMES. *TR
Steering, May 20, 2014
POWER STEER ASSIST DEFAULT SHOWN ON DASH. VEHICLE LOST POWER STEERING WHILE IN MOTION. IT WAS RESET BY RESTARTING THE VEHICLE. THIS OCCURRED SEVERAL TIMES BEFORE BECOMING FULLY DISABLED ON MAY 18, 2014. VEHICLE BECAME VERY DIFFICULT TO CONTROL WHILE IN MOTION AND NEARLY IMPOSSIBLE 5 MPH AND UNDER. *TR
Steering, May 20, 2014
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH, THERE WAS A LOSS OF POWER STEERING WITH THE ILLUMINATION OF THE WARNING INDICATOR. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF. THE VEHICLE RESTARTED AND RESUMED NORMALLY. THE FAILURE RECURRED. THE VEHICLE FAILURE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000. RK
Steering, May 18, 2014
I MADE A LEFT HAND TURN AND THE POWER STEERING WENT OUT. I PULLED INTO A PARKING LOT AND TURNED THE ENGINE OFF AND RESTARTED THE ENGINE. THE POWER STEERING WAS FINE. I WENT HOME AND CAME BACK OUT TO THE CAR TO GO ON AN ERRAND THE POWER STEERING DID NOT WORK. WE CALLED A WRECKER ON MAY 17 TO HAVE IT TOWED TO THE FORD DEALER. *JS
Steering, Electronic stability control (ESC), May 13, 2014
THIS IS THE 4TH TIME MY VEHICLE HAS LOST ITS POWER STEERING. I WAS DRIVING IN TRAFFIC AT ABOUT 45 MPH AND THE POWER STEERING. I HAVE TO FIND A PLACE ON THE SIDE OF THE HIGHWAY TO PULL OVER AND TURN MY CAR OFF AND WAIT A WHILE THEN RESTART IT AND SOMETIMES IT FIXES THE PROBLEM AND SOMETIMES IT DOESN'T. THERE IS ONLY A MATTER OF TIME THAT THIS WILL HAPPEN GOING AT A HIGHER RATE OF SPEED AND CAUSE INJURY OR WORSE! FORD NEEDS TO RECALL THIS ASAP! *TR
Steering, Vehicle speed control, Electronic stability control (ESC), May 11, 2014
MY WIFE, AND THREE CHILDREN WERE DRIVING AT FREEWAY SPEED WITH THE CRUISE CONTROL SET. THE POWER STEERING FAILED AND THE WARNING LIGHTS CAME ON. THE CONTROLS ON THE STEERING WHEEL LOCKED OUT AND SHE COULD NOT CANCEL THE CRUISE CONTROL. THE LOSS OF POWER STEERING MADE IT DIFFICULT FOR HER TO GET PULLED OVER. SHE TRIED TO CALL ME FOR HELP BUT NO FUNCTIONS OF THE SYNC SYSTEM WORKED. SHE PULLED OVER AND WAITED FOR ME. I RESTARTED THE CAR AND THE STEERING WAS RESET. I DROVE IT TO THE DEALERSHIP. TODAY IS SUNDAY SO I WILL ARRIVE THERE TOMORROW AND HAVE IT EVALUATED. VERY HAZARDOUS AND SCARY FOR MY WIFE AND THE CHILDREN. UNEXPECTED LOSS OF POWER STEERING IS A SAFETY ISSUE THAT CAN CAUSE ACCIDENTS. *TR
Steering, May 8, 2014
THE POWER STEERING ASSIST ON MY 2011 FORD EXPLORER HAS JUST STOPPED WORKING SUDDENLY ON TWO DIFFERENT OCCASIONS. BOTH TIMES HAPPENED IN PARKING LOTS AND THE STEERING STARTED WORKING AGAIN AFTER TURNING THE VEHICLE OFF AND BACK ON AGAIN. I'M REPORTING THIS BECAUSE THE FORD DEALER WILL NOT ATTEMPT TO FIX IT SINCE IT RESET ITSELF AND IS NOW WORKING AGAIN. HOWEVER, RESEARCH SHOWS THIS IS HAPPENING TO MANY PEOPLE WITH THIS MAKE/MODEL AND THIS IS A POTENTIALLY VERY DANGEROUS SITUATION THAT NEEDS TO BE FIXED TO PREVENT A FUTURE TRAGEDY. I WILL LIKELY GET RID OF THIS CAR NOW BECAUSE IT IS NOT SAFE TO DRIVE ON BUSY HIGHWAYS. *TR
Steering, May 6, 2014
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE TRAVELING 40 MPH, THE POWER STEERING AND SERVICE TRACK WARNING LIGHTS ILLUMINATED. THE MANUFACTURER WAS CONTACTED. THERE WERE NO REPAIRS COMPLETED ON THE VEHICLE. THE FAILURE MILEAGE WAS 66,800 AND THE CURRENT MILEAGE WAS 66,801. THE VIN WAS NOT AVAILABLE.
Steering, May 4, 2014
THE SERVICE ADVANCE TRACK WARNING APPEARED FOLLOWED THE POWER STEERING FAILURE. THE POWER STEERING TOTALLY WENT OUT. THE RESULT COULD HAVE BEEN DISASTROUS HAD I BEEN TURNING SHARPLY AT THE TIME OF FAILURE. LUCKILY I WAS ABLE TO PULL TO THE SIDE OF THE ROAD. THIS APPEARS TO BE AN ONGOING PROBLEM WITH THIS VEHICLE AND MANY HAVE REPORTED IT. IT IS ONLY A MATTER OF TIME BEFORE THIS KNOWN ISSUE RESULTS IN A FATALITY. *TR
Steering, May 1, 2014
AS I WAS GETTING READY TO MAKE A RIGHT HAND TURN, THE STEERING WHEEL WOULD NOT TURN AND, AT THE SAME TIME, THERE WAS A CAR COMING UP TO THE STOP SIGN WHERE I WAS TURNING. I USED ALL THE FORCE I COULD TO TURN THE WHEEL BECAUSE IF I COULDN'T TURN, I WAS GOING TO HIT THE OTHER CAR. AS IT WAS, I BARELY MISSED THEM AND FINALLY GOT THE CAR TO TURN RIGHT AND THEN THE LIGHT CAME ON THE DASH - I STILL HAD TO FIND A PLACE TO GET OFF THE ROAD SO I WENT INTO THE CHURCH PARKING LOT FIGHTING THE STEERING ALL THE WAY. I FINALLY CAME TO A STOP AND PUT THE CAR IN PARK AND TURNED OFF THE IGNITION. THERE WAS NO PRIOR INDICATION OF IMPENDING FAILURE OF, AS IT TURNED OUT, AT THE FORD GARAGE, THE FAILURE OF THE POWER STEERING GEAR. IF THIS HAD HAPPENED ON A HIGHWAY AT HIGHWAY SPEEDS, I DOUBT IF I WOULD BE HERE TODAY. *TR
Steering, May 1, 2014
WHILE DRIVING ON A HIGHWAY RECEIVED A WARNING FOR STEERING FAILURE,SHORTLY AFTER POWER STEERING COMPLETELY FAILED.RESULTING IN VERY HARD STEERING AT HIGHWAY SPEEDS.VEHICLE TOWED TO A FORD DEALER WHO RESET COMPUTER FIXING PROBLEM BUT COULD NOT DUPLICATE OR EXPLAIN WHY IT HAPPENED. *TR