2011 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,196 owner complaints filed for this model year. This is the 10th highest complaint count among 26 Explorer model years with reports.
Of the 2011 reports, 30 involved a crash and 4 involved a fire. 15 people were injured.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
SteeringJan 6, 2014
Ford Motor Company (Ford) is recalling certain replacement steering gears installed on model year 2011-2012 Explorers as service parts in September 2013 and January 2014. The affected gears may lock, preventing the driver from being able to steer the vehicle.
The inability to steer the vehicle increases the risk of a crash.
Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. The recall began on January 29, 2014. Customers may contact Ford at 1-800-392-3673. Ford's number for this recall is 13S14.
Campaign 14E001000 on NHTSA.gov
SeatsFeb 2, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EXPLORER VEHICLES MANUFACTURED FROM JULY 15, 2010, THROUGH DECEMBER 13, 2010, EQUIPPED WITH SECOND ROW 60% SEATS WITH MANUAL RECLINER MECHANISMS THAT MAY HAVE COMPONENTS THAT ARE OUT OF DIMENSIONAL SPECIFICATION. THESE SEATS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS."
IN THE EVENT OF A CRASH, THE SEAT BACK MAY NOT PROVIDE THE REQUIRED STRENGTH, INCREASING THE RISK OF INJURY.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE SEATS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 15, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V063000 on NHTSA.gov
Representative owner complaints: steering
742 reports, newest first. Show all
Steering, Aug 6, 2012
ON JULY 31,2012 I WENT TO DRIVE THE EXPLORER AND THE POWER STEERING WARNING CAME ON. IT RESET ITSELF. ON AUGUST 2,2012 I TOOK IT TO MY FORD DEALER BUT THE SYSTEM WAS WORKING. LATER THAT DAY THE SYSTEM FAILED AGAIN WITH TWO ADDITIONAL CODES. FORD AGREED TO HAVE THE CAR TOWED TO THE DEALERSHIP. TODAY I WAS INFORMED THAT IT WILL COST ME HALF OF A $1500 REPAIR BILL. *TR
Steering, Aug 6, 2012
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT WAS DRIVING 35 MPH WHEN THE POWER STEERING ASSIST BECAME INOPERABLE. THE POWER STEERING ASSIST INDEPENDENTLY RESET ONCE THE VEHICLE WAS TURNED OFF THEN RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE A FAILURE. THE CONTACT WAS ADVISED TO BRING THE VEHICLE BACK TO THE DEALER SHOULD THE PROBLEM RECUR. THE FAILURE RECURRED TWICE BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 19,000.
Steering, Aug 3, 2012
TRAVELING AT 55 MPH AND RECEIVED AN ALARM AND WARNING MESSAGE OF A POWER STEERING FAULT. VEHICLE BECAME VERY HARD TO STEER BUT I WAS ABLE TO GET OFF OF THE HIGHWAY. RESTARTED VEHICLE WITH ALL MESSAGES CLEAR AND VEHICLE DROVE OK. VEHICLE WAS TAKEN TO DEALER. AWAITING OUTCOME. *TR
Steering, Aug 2, 2012
I WAS DRIVING DOWN THE HIGHWAY WHEN THE POWERSTEERING FAILED. FORTUNATELY I WAS ABLE TO GAIN CONTROL OF THE VEHICLE WITHOUT CRASHING. HOWEVER IT HAPPENED A SECOND TIME AND I SLIGHTLY LOST CONTROL OF THE CAR AND ENDED UP IN THE GRASS ON THE SIDE OF THE ROAD. *TR
Steering, Aug 2, 2012
2011 FORD EXPLORER LIMITED EXHIBITING VARIABLE POWER STEERING FAILURE CODE . WHEN FAULT OCCURS, POWER STEERING IS LOST ON CAR UNTIL CAR IS SHUT OFF AND RESTARTED. FAILURE HAS OCCURRED MORE THAT 12 TIMES IN LAST MONTH AT SPEEDS UP TO 35 MPH. DEALER CANNOT RECOGNIZE FAULT OR RECOMMEND FIX AS THE COMPUTER RESETS ITSELF AND CLEARS THE FAULT CODE UPON RESTARTING. THIS IS A SERIOUS SAFETY CONCERN WHEN TRAVELING WITH CHILDREN AND HAS OCCURRED AT BOTH STOP AND AT SPEEDS OF 35 MPH. WHEN OCCURS, THE CAR HAS NO POWER STEERING UNTIL OWNER CAN PULL OVER TO RESET. *TR
Steering, Jul 31, 2012
STEERING WHEEL LOCKS UP WHEN VEHICLES IN MOTION SUDDENLY LOST POWER STEERING ASSIST AND MADE IT HARDER TO STEER THE VEHICLE. THE DASH BOARD INDICATED "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRACK". THIS HAPPENED THREE TIME AND AFTER SWITCHING OFF THE POWER AND RESTARTING THE VEHICLE CORRECTED THE PROBLEM.. WHEN STEERING LOCKED UP I ALMOST HIT THE CURB AND TELEPHONE POLE. SCARED TO DRIVE THE CAR HAVE NOT MADE THE FIRST PAYMENT. *TR
Steering, Jul 31, 2012
DRIVING AT 35MPH WHEN A BEEP AND NOTIFICATION POPPED UP IN THE INSTRUMENT PANEL. I RECEIVED A WARNING FOR "POWER STEERING ASSIST FAULT" AND HAD A "SERVICE ADVANCE TRAC" WARNING. I LOST POWER STEERING TO THE VEHICLE, WHICH WAS VERY DIFFICULT TO PULL OFF OF THE ROAD IN TRAFFIC. I ALSO LOST THE TERRAIN MANAGEMENT SYSTEM FUNCTION. AFTER TURNING OFF THE IGNITION AND RE-STARTING THE ENGINE, THE WARNING WENT AWAY AND I REGAINED POWER STEERING. THIS PROBLEM HAS HAPPENED 3 MORE TIMES BEFORE TAKING IT IN. THE DEALERSHIP REPROGRAMMED THE COMPUTER. THIS SEQUENCE HAPPENED AGAIN AFTER THE REPROGRAM, AND THE REPLACED MY STEERING ANGLE SENSOR AND REPROGRAMMED AGAIN. I HAD TWO MORE FAILURES AFTER THIS WAS DONE AND THE VEHICLE IS BACK AT THE DEALERSHIP TODAY. *TR
Steering, Jul 30, 2012
A WARNING LIGHT CAME ON WHILE I WAS MAKING A RIGHT TURN. THE STEERING WHEEL BECAME HARD TURN, THE FIRST TIME I WAS ABLE TO GET THE TRUCK TO THE CURB AND RESTART THE TRUCK. THAT SEEMED TO MAKE THE LIGHT GO AWAY AND I WAS ABLE TO MAKE TURNS WITH EASE. THE OTHER TIME THE I LOST MY POWER STEERING, I WAS TRAVELING ON THE HIGHWAY ON MY WAY HOME FROM WORK TRAFFIC WAS HEAVY, IT WAS A STRUGGLE TO GET TO THE BREAKDOWN FROM THE LEFT LANE. I WAS ABLE TO AVOID SOME CLOSE CALLS THAT DAY. I HAVE LOST THE POWER STEERING SEVERAL OTHER TIMES BEFORE, BUT THAT INCIDENT MADE ME SET UP THE TRUCK FOR SERVICE. I MADE MY CALL ON 7/20/12 FOR A 7/28/12 SERVICE, THE FORD SERVICE CENTER CUSTOMER REP. TOLD ME THE PART IS BACK ORDER AND THEY DON'T KNOW THEY WILL HAVE THE PART IN STOCK, ALSO THEY KEPT THE TRUCK AND GAVE A FORD FOCUS TO DRIVE. NOT GOOD CONSIDERING I USE MY TRUCK FOR WORK. *TR
Steering, Jul 29, 2012
POWER STEERING ASSIST FAILURE WARNING CAME ON AS I LOST STEERING. BROUGHT THE CAR TO THE DEALER WHERE THEY THEY REPROGRAMMED EPAS MODULE WHICH OBVIOUSLY WASNT THE PROBLEM BECAUSE 7/27/2012 I WAS DRIVING ON THE HIGHWAY AT 55MPH AND THE SAME THING HAPPENED AGAIN...I WAS BARELY ABLE TO STEER THE CAR OFF THE ROAD. *JS
Steering, Jul 26, 2012
SUDDENLY LOST POWER STEERING ASSIST AND MADE IT HARDER TO STEER THE VEHICLE. THE DASH BOARD INDICATED "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRACK". THIS HAPPENED TWICE AND AFTER SWITCHING OFF THE POWER AND RESTARTING THE VEHICLE CORRECTED THE PROBLEM. *TR
Steering, Jul 26, 2012
WAS DRIVING TO WORK AND WAS TURNING INTO THE PARKING LOT AND THE INSTRUMENT PANEL SUDDENLY SHOWED "POWER STEERING DEFAULT" AND THEN THE STEERING BECAME EXTREMELY HARD. VEHICLE ACTED AS IF IT HAD NO POWER STEERING AT ALL. MADE IT TO A PARKING SPOT. TURNED OFF VEHICLE. GOT OUT CHECKED FOR LEAKS, CHECKED TO SEE IF POWER STEERING WAS LOW. (NO LEAKS, FLUID LEVEL WAS FINE) RESTARTED VEHICLE, THE COMPUTER SEEMED TO RESET AND STEERING SEEMED FINE. DROVE AROUND PARKING LOT STEERING FINE. HAS NOT HAPPENED AGAIN. TAKING VEHICLE TO DEALERSHIP TO HAVE THEM CHECK. VEHICLE HAS LESS THAN 12,000 MILES 2011 FORD EXPLORER LIMITED 4X4, V6 MOTOR. *TR
Steering, Electrical system, Jul 25, 2012
POWER STEERING FAILURE ON 2011 FORD EXPLORER WHILE TRAVELING IN NEIGHBORHOOD. STARTED THE VEHICLE WITH REMOTE START TO COOL VEHICLE IN HOT, HUMID HOUSTON, TEXAS ABOUT 3 TO 4 MINUTES BEFORE ENTERING IT. WE DROVE 1.2 MILES TO AN ACQUAINTANCE'S RESIDENCE TO CO-SIGN A CHECK FOR NON-PROFIT PAYMENT. LEFT VEHICLE RUNNING FOR +/- 3 MINUTES IN HIS DRIVEWAY. BACKED OUT OF HIS DRIVEWAY AND DROVE 1/2 MILE WHEN LOST POWER STEERING AND NOTICED TWO MESSAGES ON THE DASH. ONE SHOWED "POWER STEERING ASSIST FAULT" AND OTHER "SERVICE AUTO TRACKING". STOPPED ON THE STREET, SHUT OFF ENGINE, AND RESTARTED THE CAR. NO MESSAGE. DROVE 1/4 AND THE EVENT RECURRED AS DESCRIBED. RETURNED HOME AND PARKED CAR AT OUR PERSONAL RESIDENCE. CALLED RUSSELL & SMITH FORD SERVICE DEPARTMENT AT 5:03PM AND LEFT MESSAGE. SUSPECT IT IS AFTER HOURS AND WILL NOT HEAR FROM THEM UNTIL MORNING OF JULY 26, 2012. THE MESSAGE IS NOT IN OWNER'S MANUAL. SEARCHED THE INTERNET AND NOTICED NHTSA INVESTIGATION AND CHOSE TO CONTRIBUTE AND PROVIDE CONTACT INFORMATION. *TR
Steering, Jul 24, 2012
VEHICLE OWNER WAS DRIVING TO WORK THIS MORNING AND WHEN VEHICLE LET OUT A CHIME AND THE MESSAGE CENTER STATED THAT THE ELECTRONIC POWER STEERING ASSIST HAD FAILED. IMMEDIATELY, STEERING BECAME QUITE DIFFICULT, BUT THE DRIVER WAS ABLE TO MANEUVER THE VEHICLE SAFELY TO THE SIDE OF THE ROAD. DRIVER SHUT ENGINE OFF, WAITED A MINUTE, AND RESTARTED VEHICLE. SYSTEMS APPEARED TO BE RESET, MESSAGE CENTER WAS CLEAR, AND DRIVER PROCEEDED TO DRIVE TO WORK. DRIVER WAS AWARE OF THIS ISSUE OCCURRING IN 2011 FORD EXPLORERS AND WAS FORTUNATELY PREPARED FOR IT TO HAPPEN. *TR
Steering, Jul 23, 2012
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO STEER. THE POWER STEERING WARNING LIGHT ILLUMINATED AND A WARNING BELL SOUNDED DURING THE FAILURE. THE CONTACT SHUT THE VEHICLE OFF AND UPON RESTART, THE VEHICLE OPERATED AS NORMAL. THE FAILURE HAD SINCE RECURRED ONCE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE IN THE PROCESS OF REPAIRING THE STEERING SYSTEM. THE CONTACT WAS INFORMED THAT THEY WERE AWAITING THE AVAILABILITY OF PARTS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS 13,000.
Steering, Jul 23, 2012
I WAS DRIVING WITH MY CHILDREN ON JUNE 5, 2012 WHEN SUDDENLY THE STEERING WHEEL LOCKED. SHORTLY THERE AFTER A YELLOW ALERT MESSAGE APPEARED SAYING THAT A "POWER STEERING ASST FAIL" HAD OCCURRED. I COULD NOT DO ANYTHING WITH THE CAR AND WAS FRANTIC HOPING THAT WE WOULD NOT BE HIT BY OTHER TRAFFIC. AS A LAST RESORT I TOTALLY SHUT OFF THE CAR AND TURNED IT BACK ON. THE CAR WAS THEN DRIVE-ABLE AND I IMMEDIATELY TOOK IT TO THE DEALERSHIP. THEY SERVICED THE VEHICLE AND NOTED THAT THE CAR SHOWED A VOLTAGE DROP. THEY DETERMINED THAT THERE WAS NOTHING ELSE THEY COULD DO AS THE TROUBLE SHOOTING STEPS WERE COMPLETE AND THERE WAS NOTHING VISIBLY WRONG WITH THE VEHICLE. NOW JUST SHY OF 6 WEEKS LATER I WAS AGAIN DRIVING WITH MY CHILDREN IN THE CAR WHEN THE VERY SAME "POWER STEERING ASST FAIL" ALERT CAME ON AS MY STEERING WHEEL LOCKED AGAIN. I TRIED TO YANK ON THE STEERING WHEEL TO SEE IF IT WOULD BUDGE OR IF THERE WAS ANYTHING ELSE I COULD. REMEMBERING THE LAST SCENARIO I TURNED THE CAR OFF AND ON AGAIN. THIS TIME, THE SAME MESSAGE APPEARED AND NOTHING CHANGED. DESPERATE I TURNED THE CAR ON AND OFF AGAIN AND THE MESSAGE WENT AWAY AND I WAS ABLE TO STEER THE VEHICLE. IT IS CURRENTLY BEING TOWED TO THE DEALERSHIP. I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND WOULD BE FEARFUL TO GET BEHIND THE WHEEL OF IT AGAIN. *TR
Steering, Jul 22, 2012
I WAS ON MY WAY HOME FROM WORK AND CARPOOLING WITH 2 OTHER COWORKERS. I HAD EXITED OFF THE HIGHWAY GOING APPROXIMATELY 55 MPH. ALL OF THE SUDDEN, I RECEIVED A MESSAGE, "POWER STEERING ASSIST FAULT", AND MY STEERING LOCKED UP. LUCKILY I WAS ON THE STRAIGHT PART OF THE ROAD HEADING TOWARD A STOP SIGN. ONCE THERE, I PUT THE CAR IN PARK, SHUT IT OFF, AND THEN RESTARTED IT. THE ERROR WAS GONE AND MY STEERING WHEEL WORKED AGAIN. I TOOK IT IN TO THE FORD DEALERSHIP AND WAS TOLD THAT IT WAS A SENSOR THAT NEEDED TO BE REPLACED. IT TOOK A WEEK FOR THE PROBLEM TO BE FIXED. ON JULY 19, 2012, JUST 3 MONTHS AFTER THE PROBLEM WAS SUPPOSEDLY FIXED, I TOOK OFF FROM A RED LIGHT GOING ABOUT 25 MPH AND AGAIN I RECEIVED THE "POWER STEERING ASSIST FAULT" MESSAGE AND MY STEERING LOCKED UP AGAIN. I HAD MY CHILDREN WITH ME IN THE CAR AND THANK GOODNESS THERE WAS NOBODY BEHIND ME AND I WAS ABLE TO SLOWLY PULL INTO A PARKING LOT. I SHUT OFF THE CAR AND RESTARTED IT AND THE ERROR WAS GONE AND I COULD DRIVE MY CAR AGAIN. IT IS CURRENTLY AT THE FORD DEALERSHIP AWAITING TO HAVE THE PROBLEM FIXED AGAIN. READY TO GET RID OF THIS VEHICLE AS IT POSES A MAJOR SAFETY HAZARD! *TR
Steering, Jul 20, 2012
I WAS CROSSING TRAFFIC AND THE POWER STEERING WENT OUT. I HAD TO STOP TO TURN THE WHEEL SO I COULD MAKE MY TURN. I WAS SO LUCKY THERE WAS NO TRAFFIC COMING AND I WASN'T GOING ANY FASTER BECAUSE I COULD HAVE HIT A TREE. *TR
Steering, Jul 18, 2012
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE POWER STEERING SEIZED COMPLETELY. THE TRACTION CONTROL WARNING LIGHT ALSO ILLUMINATED AS THE ENGINE WAS TURNED OFF FOR ABOUT THREE MINUTES. UPON RESTART, THE VEHICLE FUNCTIONED AS NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER, WHO INSPECTED THE FAILURE AND STATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE FAILURE WOULD BE REPAIRED UNDER WARRANTY BUT THE PARTS WERE ON BACK ORDER. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 11,000.
Steering, Jul 18, 2012
"TERRAIN MANAGEMENT SYSTEM FAULT", AND "POWER STEERING ASSIST FAULT" BOTH POPPED UP ON LEFT HAND SCREEN AND MY STEERING WHEEL LOCKED UP. THIS HAPPENED TWICE WHILE TURNING INTO A DRIVEWAY AND ONCE AFTER STOPPING AT A STOP SIGN. TOOK IT INTO THE DEALERSHIP AND THEY SAID THEY COULD NOT DUPLICATE THE FAILURE. 2 DAYS AFTER GETTING IT BACK FROM THE DEALER IT HAPPENED 2 MORE TIMES. TAKING IT BACK BUT I HAVE TO WAIT 2 WEEKS FOR A COURTESY RENTAL CAR. *TR
Steering, Jul 18, 2012
I PURCHASED THE 2011 FORD EXPLORER ON 6/10/12. ON THREE SEPARATE OCCASIONS THE CAR WAS STARTED AND POWER STEERING WOULD NOT WORK BUT WAS ABLE TO BE REMEDIED BY TURNING THE IGNITION OFF AND BACK ON AGAIN. AN APPOINTMENT WAS SET UP TO HAVE CAR SERVICED. ON TWO MORE SEPARATE OCCASIONS AFTER APPOINTMENT WAS MADE POWER STEERING WAS LOST WHILE DRIVING ON THE HIGHWAY AT SPEEDS RANGING 55 TO 65. ON JULY 3RD ONCE AGAIN WHILE CAR WAS BEING STARTED THE POWER STEERING WOULDN'T WORK AND WAS UNABLE TO BE REMEDIED BY TURNING OFF IGNITION AND RESTARTING. THE VEHICLE WAS TOWED TO A FORD DEALER AND STILL AWAITING BACK ORDERED PART THAT I AM TOLD MAY TAKE A LONG TIME. *TR
Steering, Jul 18, 2012
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, SHE NOTICED THAT THE POWER STEERING STOPPED FUNCTIONING. THE CONTACT WAS ABLE TO SAFELY MANEUVER TO THE SHOULDER. THE VEHICLE WAS THEN TOWED TO THE DEALER FOR A DIAGNOSIS. THE DEALER STATED THAT THEY NEEDED TO REPLACE THE STEERING AXLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSSITANCE. THE FAILURE AND CURRENT MILEAGES WERE 17,800. THE VIN WAS UNAVAILABLE.
Steering, Jul 18, 2012
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE POWER STEERING FAILED AND THE VEHICLE BECAME VERY DIFFICULT TO STEER. THE CONTACT MENTIONED THAT THE ADVANCE TRAC AND POWER STEERING WARNING LAMPS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 22,000. UPDATED 8/31/12 *CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED AFTER A MONTH. UPDATED 09/11/2012 *JS
Steering, Jul 18, 2012
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 5 MPH, THERE WAS AN UNEXPECTED LOSS IN THE POWER STEERING WITH AN ILLUMINATION OF THE ALL TRAC SYSTEM WARNING INDICATOR. THE BRAKE PEDAL WAS ABRUPTLY ENGAGED TO AVOID HITTING SEVERAL PEDESTRIANS IN THE PARKING LOT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS AND AN UNKNOWN PART RELATED TO THE POWER STEERING WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 13,100.
Steering, Jul 17, 2012
WHILE SLOWING MY 2011 FORD EXPLORER AT AN INTERSECTION, THE POWER STEERING STOPPED WORKING AND THE WHEEL FELT LOCKED. AN ERROR MESSAGE SHOWED 'POWER ASSIST FAILURE'. I WAS BARELY ABLE TO GET THE VEHICLE TO THE SIDE OF THE ROAD TO TURN IT OFF. ONCE RESTARTED, THE ERROR MESSAGE CLEARED. THIS HAS OCCURRED 4 TIMES IN 3 WEEKS AFTER HAVING THE VEHICLE 1 YEAR. IT HAD APPROXIMATELY 8,600 MILES ON IT WHEN THIS BEGAN TO OCCUR. *TR
Steering, Jul 17, 2012
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE POWER STEERING FAILED WHILE REVERSING FROM A RESIDENTIAL DRIVEWAY. THE POWER STEERING AND TRACTION WARNING LIGHTS ILLUMINATED DURING THE FAILURE. THE POWER STEERING FAILED SEVEN DIFFERENT TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES AND THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 13,000 AND THE CURRENT MILEAGE WAS 17,000.