2011 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,196 owner complaints filed for this model year. This is the 10th highest complaint count among 26 Explorer model years with reports.
Of the 2011 reports, 30 involved a crash and 4 involved a fire. 15 people were injured.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
SteeringJan 6, 2014
Ford Motor Company (Ford) is recalling certain replacement steering gears installed on model year 2011-2012 Explorers as service parts in September 2013 and January 2014. The affected gears may lock, preventing the driver from being able to steer the vehicle.
The inability to steer the vehicle increases the risk of a crash.
Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. The recall began on January 29, 2014. Customers may contact Ford at 1-800-392-3673. Ford's number for this recall is 13S14.
Campaign 14E001000 on NHTSA.gov
SeatsFeb 2, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EXPLORER VEHICLES MANUFACTURED FROM JULY 15, 2010, THROUGH DECEMBER 13, 2010, EQUIPPED WITH SECOND ROW 60% SEATS WITH MANUAL RECLINER MECHANISMS THAT MAY HAVE COMPONENTS THAT ARE OUT OF DIMENSIONAL SPECIFICATION. THESE SEATS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS."
IN THE EVENT OF A CRASH, THE SEAT BACK MAY NOT PROVIDE THE REQUIRED STRENGTH, INCREASING THE RISK OF INJURY.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE SEATS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 15, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V063000 on NHTSA.gov
Representative owner complaints: structure
110 reports, newest first. Show all
Structure, May 9, 2019
SE CUELA AGUA Y BAJA POR LOS CINTURONES DE LA TERCERA FILA, SE LLENA DE AGUA EL COMPARTIMIENTO DONDE VA LA GOMA DE REPUESTO.
Steering, Electrical system, Structure, Apr 8, 2019
THIS VEHICLE WAS IN FOR A RECALL FOR THE ELECTRICAL POWER STEERING. RECALL WAS DONE ON THE VEHICLE IN 2014 NOW IN 2019 AT 150,000 MILES AND AGAIN THE SAME PROBLEM ONLY THIS TIME IT COST ME $1,800 TO GET FIX JUST TO HAVE THE SAME PROBLEM RECUR 3 TIMES. I ALSO GOT INTO AN ACCIDENT. THIS IS MORE THAN A SAFETY ISSUE AND I NOTICE A LOT OF PEOPLE COMPLAINING ABOUT THE SAME THING. WHEN WILL FORD DECIDED TO ADDRESS THIS ISSUE!
Exterior lighting, Seat belts, Structure, Dec 15, 2018
WHEN IT RAINS, THE RAIN COMES IN THE TRUCK AND SEEPS THROUGH THE SEATBELTS, THE FRONT PASSENGER INTERIOR HANDLE, THE TWO LIGHTS IN THE TOP OF THE TRUCK (ABOVE THE CONSOLE), THE STERIO IN THE BACK, THE PASSENGER SIDE UNDER THE DASHBOARD, THROUGH THE TRIM OF THE WINDOWS ON DRIVER AND FRONT PASSENGER SIDE, AND INSIDE THE SUNROOF (YES, THE WINDOWS AND SUNROOF IS CLOSED). THIS HAPPENS IF THE TRUCK IS SITTING IN DRIVEWAY, AND WHEN DRIVING. MY GUESS IS THAT SOMETHING WAS NOT PROPERLY SEALED WHEN THE TRUCK WAS BEING MADE.
Structure, Dec 13, 2018
TOOK TO A SHOP BECAUSE OF WATER IN REAR AREA COMING FROM SEAT BELTS. GOT TOLD THAT THE WELDS AROUND THE REAR HATCH MOUNTS ARE BAD AND KNOWN FOR MESSING UP. DEALER WOULD NOT FIX AND TOLD ME TO TAKE TO A COLLISION SHOP TO GET FIXED ON MY OWN DIME.
Structure, Other or unspecified, Dec 9, 2018
I HAVE LEAKS THROUGH THE SEAT BELTS ON MY THIRD ROW. MY CAR HAS A MILDEW ODOR FROM THESE SO IT HAS BEEN HAPPENING FOR A WHILE. I HAD CARMAX FIX A LEAK THAT I NOTICED IN 2016 BUT NOW 2 YEATS LATER IT IS REALLY BAD. I LOOKED UP ONLINE POSSINLE FIXES AND FOU D HUNDREDS OF OWNERS WITH THE SAME ISSUE AND NO FIX. FORD IS VERY DIFFICULT TO DEAL WITH FOR THE REPAIR. PLEAS LOOK INTO THIS FAULTY ISSUE AND REQUIRE A WELDING FIX ON THE SEEMS BY FORD. SEEMS ALL INFORMATION I HAVE FOUND WITH THE ISSUE IS WITH THE NEW EXPLORER BODY STARTING WITH MY 2011 YEAR. LEAK OCCURS QHEN IT RAINED OR WHEN CAR IS WASHED. IT IS SO MUCH WATER THAT WE CURRENTLY CAN NOT USE THE THIRD ROW SEATONG AS A SEAT. IT IS CONSTANTLY WET.
Structure, Oct 9, 2018
NOTICED SERIOUS WATER LEAK IN REAR TIRE STORAGE COMPARTMENT. ANALYSIS INDICATED WATER PENETRATING FROM CRACKS IN THE MACHINE WELDS AT THE CORNERS OF WHERE THE ROOF LINE MEETS THE BACK TAIL GATE AS WELL AS THE STAMPED MACHINE WELDS AT THE TWO LIFT GATE HINGES. CREATED MOLD PROBLEM WHEN TIRE COVER AND SPONGE PAD BECAME SOAKED. CONCERNED RUST AT THE CORNERS, HINGES AND TIRE COMPARTMENT WILL EVENTUALLY GIVE WAY.
Structure, Sep 14, 2018
WHEN I PURCHASED THIS VEHICLE TWO YEARS AGO I NOTICED A WATER LEAK WHICH RAN DOWN THE 3RD ROW SEAT BELTS. I CONTACTED MY DEALER AND THEY WEREN'T GOING TO COVER THE REPAIR, BUT AFTER SOME HELP FROM MY SERVICE ADVISER THEY COVERED MOST OF IT. NOW, 2 YEARS LATER, IT IS LEAKING AGAIN AND WORSE. MY PASSENGER SIDE FRONT SEAT FLOORBOARD FILLS WITH WATER WHEN IT RAINS. WATER IS ALSO LEAKING FROM THE HEADLINER AND DRIPPING ON THE ELECTRONICS IN THE CENTER INSTRUMENT PANEL. AND THE LEAK AT THE 3RD ROW SEAT BELTS IS BACK. RESEARCH INDICATES THAT IT IS THE SUNROOF CAUSING THE PROBLEM. FORD SAYS THAT THEY DON'T HAVE A RECALL SO IT WILL NOT BE COVERED BY THEM. I'M FURIOUS THAT SUCH AN EXPENSIVE CAR WOULD HAVE THIS RECURRING ISSUE AND FORD TURNS A BLIND EYE. THERE ARE REPORTS ALL OVER THE INTERNET OF PEOPLE WITH THE SAME PROBLEM. IT IS NOT AN UNKNOWN ISSUE, JUST ONE THAT IS NOT BEING ADDRESSED BY FORD.
Structure, Aug 13, 2018
DRIVING ABOUT 65 MILES PER HOUR ON THE HIGHWAY, PASSENGER SIDE WINDSHIELD TRIM FLEW OFF THE CAR INTO TRAFFIC BEHIND ME (NO PREVIOUS DAMAGE, NOR LOOSENESS ETC.). WHEN WE STOPPED TO SEE WHAT HAPPENED, REALIZED THE DRIVER'S SIDE HAD ALSO COME LOOSE, BUT WAS STILL ATTACHED TO THE VEHICLE.
Structure, Jul 20, 2018
MY HUSBAND BOUGHT MY CAR FROM A USED FORD DEALERSHIP 2 YEARS AGO. IN THE TWO YEARS WE HAVE HAD TO REPLACE THE MOLDING AROUND THE FRONT WINDSHIELD 3 ONES. THE PASSENGER SIDE FLEW OFF WHILE DRIVING DOWN A ROAD AND WE REPLACED IT. THE DRIVER SIDE FLEW OF 2 TIMES AFTER BEING REPLACED. WE WENT TO THE FORD DEALERSHIP AND THEY SAID I'M SORRY THERE IS NOTHING WE CAN DO. HE EVEN TOLD US THAT 4 OTHER PEOPLE CAME IN WTH THE SAME PROBLEM.
Structure, Feb 27, 2018
I WAS TRAVELING WITH MY FAMILY DOWN A BUSY HIGHWAY. THE WINDSHIELD MOULDING ON THE DRIVER SIDE FLEW OFF. I WAS GOING ABOUT 70 MPH WITH FLOW OF TRAFFIC. NO ABNORMAL WIND, JUST WIND FROM SPEED. WAS NO REASON IT SHOULD HAVE FLEW OFF. I HAVE TALKED TO NUMEROUS OTHER EXPLORER OWNERS AND THIS IS A COMMON ISSUE. SOME HAVE EVEN HAD TO BE REPLACED MORE THAN ONCE. THANK YOU FOR YOUR TIME AND I HOPE THERE IS A SOLUTION FOUND TO THIS.
Structure, Aug 14, 2017
I HAVE, ON SEVERAL OCCASIONS, HAVE GOTTEN VERY VERY TIRED WHILE DRIVEING MY 2011 FORD EXPLORER TO THE POINT WHERE I HAVE ALMOST FALLEN ASLEEP BEHIND THE WHEEL DRIVING AND HAVE FALLEN ASLEEP WHILE IDILING IN THE DRIVEWAY. NOT TO MENTION THE EXCRUCIATING HEADACHES IVE SUFFERED FROM RECENTLY ALONG WITH NAUSEA, NOT TO MENTION THE SMELL OF EXHAUST IN THE CABIN.
Structure, Feb 14, 2017
WHEN ACCELERATING UP INCLINES OR HILLS OR WHEN ENTERING THE HIGHWAY FROM THE ACCELERATION LANE OR ACCELERATING TO PASS A STRONG ODOR OF EXHAUST GAS CAN BE DETECTED IN THE PASSENGER CABIN. THE SMELL IS SO STRONG THE WINDOWS HAVE TO BE LET DOWN TO EVACUATE THE CABIN OF THE EXHAUST GAS.
Structure, Sep 6, 2016
DRIVING DOWN ROAD AT 70 MPH THE PLASTIC COVERING OVER PASSENGER SIDE FRONT PILLAR CAME OFF, FLEW OVER CAR AND LANDED OFF ROAD BEHIND ME.
Structure, Other or unspecified, Jul 6, 2016
REGARDS FROM THE FIRST YEAR I PURCHASED I HAVE ENTERED THE EXHAUST AREA OF THE CABIN. FROM THE FIRST YEAR, SERVICE, PEOPLE WHO ATTENDED ME IN THE FORD DEALER, TOLD ME I COULD NOT FIND A CAUSE OR THAT WAS PART OF THE DESIGN OF THE UNIT. I GOT TO TAKE IT TO 2 DIFFERENT DEALERS WHENEVER I'M DRIVING AND PRESENTED ME HAVING TO CLIMB DOWN OR UP A HILL, IT IS WHERE THE PROBLEM ARISES. I MAY HAPPEN IN THE EXPRESS OR NORMAL ROADS. THE ONE LAST VISIT FOR A RECALL, RETURNED TO DISCUSS THE PROBLEM AND NOW TELLS ME IT COSTS ME $ 600 FOR THE REPAIR MEMO I GET HOW TO WORK WITH THE PROBLEM. I HAVE TROUBLE BECAUSE THEY SPENT 36,000 MILES. MY COMMENT IS THAT FROM THE FIRST YEAR'VE BEEN REPORTING THE PROBLEM AND DID NOT HAVE ANY KIND OF SOLUTION. THE SMELL IS NOW VERY OFTEN AND TRULY BOTHERS TO GUIDE AND MUST REPRESENT A HEALTH PROBLEM.
Structure, May 20, 2016
I WAS DRIVING DOWN I64 EAST WHEN I STARTED HEARING THIS LOUD BUZZING LIKE NOISE. NEXT THING I KNEW IT SOUNDED LIKE SOMETHING HIT MY DRIVING SIDE WINDOW BOUNCED ALONE MY CAR AND FLEW BEHIND ME CAUSING THE DRIVER BEHIND ME TO DODGE IT. ...I PULLED OFF THE INTERSTATE TO FIND THAT THE TRIM WAS GONE ALONE THE DRIVER SIDE WINDSHIELD. IT HAD HIT THE DRIVERS SIDE ON MY CAR IN MULTIPLE PLACES AND CAUSED LONG BLACK MARKS ON MY SIDE MIRROR, AND REAR SIDE PANEL. GOT BACK ON THE INTERSTATE AND NOT EVEN TEN MINUTES LATER IT HAPPENED TO THE LEFT SIDE. SAME EXACT THING! RIGHT PASSENGER SIDE TRIM FLEW OFF HITTING MY WIFE'S WINDOW, SCRATCHED THE CAR AND CAUSED PERSON BEHIND US TO DODGE IT. I ALSO HAD MY FOUR CHILDREN IN THE CAR, SO EVERYONE WAS VERY UPSET AND SCARED CONSIDERING THAT IT COULD HAVE CAUSED US TO WRECK GOING 70 MPH DOWN THE INTERSTATE IN HEAVY TRAFFIC.I CALLED THE DEALERSHIP (GREENBRIER FORD) WHERE WE BOUGHT IT AND THE SERVICE MANAGER TOLD ME THAT IS TOO BAD, COME IN AND GET AND ESTIMATE, SO YOU CAN PAY TO FIX YOUR REPAIRS. THIS IS DEFINITELY A MALFUNCTION WITH THIS EXTERIOR OF THE CAR WHICH I SHOULDN'T BE LIABLE FOR ESPECIALLY CONSIDERING THAT IT COULD HAVE CAUSED A MAJOR ACCIDENT AND HARMED MY FAMILY. I GUESS FORD NEEDS SOMEONE TO DIE BEFORE THEY RECALL OR FIX THE PROBLEM. THANKS FORD FOR CARING...NOT.. WHAT HAS HAPPENED TO INTEGRITY??
Structure, Apr 1, 2016
THE HOOD PAINT IS BUBBLING UP AND SHOWS CORROSION ALONG THE FRONT. THE RUBBER AROUND THE WINDSHIELD IS DRY ROTTED AND CRUMBLING ALL AROUND THE WINDSHIELD. THE DEALER REFUSES TO DO ANYTHING ABOUT EITHER PROBLEM. THERE IS A FORD TSB ISSUED ON THE PAINT ISSUE.
Structure, Dec 17, 2015
DRIVERS SIDE ARMREST TEARING APART DRIVER SIDE WINDSHIELD TRIM RUBBER FALLING OUT OF WINDSHIELD.RUST ON HOOD.
Structure, Dec 1, 2015
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT REAR PASSENGER AND THE FRONT DRIVER SIDE DOOR HANDLES FAILED TO OPERATE INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V171000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT STATED THE FAILURE MILEAGE WAS 70,000.
Structure, Sep 16, 2015
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V171000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Structure, Sep 11, 2015
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT RECEIVED A MANUFACTURER'S RECALL NOTIFICATION ON THE REPLACEMENT OF ALL FOUR INTERIOR DOOR HANDLES; HOWEVER, THE PART TO DO THE RECALL REMEDY WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/18/15*LJ THE CONSUMER STATED THE RECALL WAS FIXED ON SEPTEMBER 29, 15. *JB
Structure, Aug 6, 2015
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 15V171000 (STRUCTURE) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Structure, Jun 10, 2015
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE QUARTER PANEL AND HOOD WERE SHOWING SIGNS OF CORROSION. THE CONTACT STATED THAT THE CORROSION CONTINUED TO EXPAND. THE VEHICLE WAS TAKEN THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Structure, May 29, 2015
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE PAINT BUBBLED AND CHIPPED ON THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER ON TWO DIFFERENT OCCASIONS FOR THE SAME ISSUE. THE TECHNICIAN DIAGNOSED THAT THE HOOD HAD TO BE REPLACED BECAUSE IT WAS MADE OUT OF ALUMINUM AND STARTED TO CORRODE. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY PAINTED AS A REMEDY FOR THE CORROSION. THE MANUFACTURER MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000.
Structure, May 4, 2015
CORROSION HAS FORMED ON THE LEADING EDGE OF THE HOOD ASSEMBLY AND SHOWS NO SIGNS OF IMPACTS OR SCRATCHES THAT WOULD SUGGEST THAT THIS WAS INFLUENCED FROM AN OUTSIDE SOURCE. *TR
Structure, Jan 27, 2015
TL*THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT OVER 3 INCHES OF RAIN LEAKED INTO THE VEHICLE THROUGH THE LUGGAGE RACKS ON TOP OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE SEAM IN BETWEEN THE METAL ROOF AND THE ROOF LUGGAGE RACKS HAD WORN OUT AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. THE VIN WAS UNAVAILABLE.