2011 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,196 owner complaints filed for this model year. This is the 10th highest complaint count among 26 Explorer model years with reports.
Of the 2011 reports, 30 involved a crash and 4 involved a fire. 15 people were injured.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
SteeringJan 6, 2014
Ford Motor Company (Ford) is recalling certain replacement steering gears installed on model year 2011-2012 Explorers as service parts in September 2013 and January 2014. The affected gears may lock, preventing the driver from being able to steer the vehicle.
The inability to steer the vehicle increases the risk of a crash.
Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. The recall began on January 29, 2014. Customers may contact Ford at 1-800-392-3673. Ford's number for this recall is 13S14.
Campaign 14E001000 on NHTSA.gov
SeatsFeb 2, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EXPLORER VEHICLES MANUFACTURED FROM JULY 15, 2010, THROUGH DECEMBER 13, 2010, EQUIPPED WITH SECOND ROW 60% SEATS WITH MANUAL RECLINER MECHANISMS THAT MAY HAVE COMPONENTS THAT ARE OUT OF DIMENSIONAL SPECIFICATION. THESE SEATS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS."
IN THE EVENT OF A CRASH, THE SEAT BACK MAY NOT PROVIDE THE REQUIRED STRENGTH, INCREASING THE RISK OF INJURY.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE SEATS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 15, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V063000 on NHTSA.gov
Representative owner complaints
1,196 reports, newest first.
Steering, Mar 5, 2019
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING 40 MPH, THE POWER STEERING FAILED. WHILE DRIVING OFF THE FREEWAY RAMP, THE CONTACT HAD TO USE MORE STRENGTH THAN USUAL TO STEER THE VEHICLE. THE CONTACT PULLED THE VEHICLE OVER TO THE SHOULDER, WAITED A FEW SECONDS, AND DROVE HOME. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER WAS NOT CONTACTED DUE TO FULL WAITING LISTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 144,992.
Steering, Mar 4, 2019
I STOPPED AT A GAS STATION TURNED OFF THE CAR, PUMPED GAS, THEN STARTED THE CAR TO LEAVE AND THERE WAS NO POWER STEERING.
Power train, Feb 21, 2019
SECOND (2ND) OCCURRENCE. VEHICLE AS BACKED INTO DRIVEWAY AND PARKED WEDNESDAY FEBRUARY 20,2019. THURSDAY FEBRUARY 21, 2019 AT APPROXIMATELY 7:00 AM, IT WAS OBSERVED THE THE VEHICLE HAD ROLLED BACKWARDS APPROX. 13 FEET ON ITS OWN. VEHICLE WAS LOCKED AND TRANSMISSION WAS IN PARK. APPROXIMATELY 7:15 AM IT WAS OBSERVED THAT THE ROLLED APPROXIMATELY 16 INCHES MORE WITH THE BACK BUMPER RESTING AGAINST THE WALL. THIS EVEN IS DOCUMENTED WITH PICTURES. FIRST (1ST) OCCURRENCE VEHICLE WAS PARKED NOSE FIRST IN DRIVEWAY ON FEBRUARY 11, 2019. FEBRUARY 12, 2019 AT APPROXIMATELY 8:00 AM, MY WIFE HAD ASKED IF WE HAD MOVED THE VEHICLE FORWARD BECAUSE THE FRONT OF VEHICLE WAS ALMOST TOUCHING THE WALL. THE VEHICLE WAS LOCKED AND IN PARK. THE WEATHER ON BOTH OCCURRENCES WAS SNOW THEN RAIN. UNABLE TO ATTACH PHOTOS DUE TO FILE SIZE.
Steering, Feb 14, 2019
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING FAILED AFTER THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). SHULTS FORD OF HARMARVILLE (1300 GULF LAB RD, PITTSBURGH, PA 15238) ONLY REPROGRAMMED THE COMPUTER, BUT HAD NOT REPLACED THE STEERING RACK. SIX MONTHS LATER, THE STEERING RACK FAILED. THE DEALER WANTED THE VEHICLE OWNER TO BE RESPONSIBLE FOR THE STEERING REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. *TT CONSUMER STATED STEERING WENT OUT, VEHICLE ALMOST HIT 2 PARKED CARS BEFORE COMING TO A STOP. *JB
Steering, Feb 10, 2019
DRIVING 70 MPH ON A HIGHWAY THE SERVICE POWER STEERING IMMEDIATELY LIGHT CAME ON AND SERVICE TERRAIN MANAGEMENT SYSTEM LIGHT AS WELL. I HAD NO POWER STEERING.
Steering, Jan 23, 2019
MY WIFE STARTED GETTING THE CODE ON HER DISPLAY THAT THE POWER STEERING WAS AT FAULT! THEN IT WOULD RESET AND WORK, THIS HAPPENED A COUPLE OF TIMES! WE WERE OUT TO EAT AND GO IN THE VEHICLE AND STARTED HOME. WHEN THIS HAPPENED AGAIN WHILE GOING DOWN THE HIGHWAY! I WAS ABLE TO GET IT TO THE SIDE OF THE ROAD AND HAD TO HAVE IT TOWED FROM THERE!
Steering, Jan 16, 2019
WHILE DRIVING ON HIGHWAY 80 NEAR DONNER PASS IN CALIFORNIA THE "TRACTION CONTROL UNAVAILABLE" LIGHT CAME ON WITH "CHECK POWER STEERING" LIGHT. STEERING WHEEL RESISTANCE INCREASED AS IF POWER STEERING WAS BEGINNING TO FAIL. ABOUT 15 MINUTES LATER WHILE DRIVING IN A SNOWSTORM THE RED "SERVICE POWER STEERING IMMEDIATELY" LIGHT CAME ON AND THE POWER STEERING TOTALLY FAILED MAKING CONTROLLING THE VEHICLE EXTREMELY DIFFICULT. THE FACT THAT THIS FAILURE COULD HAPPEN AT ANY TIME AND IN MY CASE DURING WHITE OUT WINTER CONDITIONS IS INCREDIBLY DANGEROUS AND I FELT LUCKY TO NOT TO HAVE GOTTEN INTO AN ACCIDENT AS A RESULT. I HAVE READ SO MANY REPORTS OF THIS SAME POWER STEERING FAILURE AND AM SURPRISED THAT NO RECALL ACTION ON THIS VIN HAS BEEN INITIATED. CONTACTED FORD DEALERSHIPS WHO SAY THAT SINCE NO "ERROR" CODE IS PRESENT THEY WILL NOT CORRECT OR REPAIR THE ISSUE. HOPEFULLY THE NHSTA WILL FINALLY INITIATE A RECALL BEFORE SOMEONE DIES FROM THIS PROBLEM.
Steering, Jan 16, 2019, crash
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING 65 MPH AND ATTEMPTING TO MAKE A TURN, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE VEHICLE CONTINUED TO DRIVE FORWARD. THE VEHICLE RAN OFF THE ROADWAY, WHICH CAUSED THE FRONT PASSENGER SIDE WHEEL AND TIE ROD TO FRACTURE. THERE WERE NO INJURIES. THE VEHICLE WAS DRIVEN TO BEECHMONT FORD (LOCATED AT 600 OHIO PIKE, CINCINNATI, OH 45245, (513) 752-6611) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Engine, Jan 7, 2019
MY 2011 FORD EXPLORER ONLY HAS 104K MILES. IN OCTOBER OF 2018 THE CAR REPEATEDLY SHUT OFF WHILE DRIVING HOME FROM WORK WITH NO INDICATION THAT ANYTHING WAS WRONG. THE NEXT DAY IT HAPPENED AGAIN, WHEN I GOT IT TO FINALLY TURN BACK ON THE CHECK ENGINE LIGHT CAME ON. I TOOK IT IN TO BE CHECKED AND WAS TOLD THE ANTIFREEZE HAS SPILLED INTO THE ENGINE AND WE WOULD NEED TO REPLACE THE ENTIRE ENGINE! I BOUGHT THIS CAR BRAND NEW AND HAVE HAD NUMEROUS PROBLEMS INCLUDING THE STEERING LOCK RECALL AS WELL AS NEEDING THE RADIATOR REPLACEMENT IN THE FIRST 3 MONTHS OF MY PURCHASE. ALSO, NO INDICATION PRIOR TO THOSE INCIDENTS EITHER! I CURRENTLY HAVE THIS CAR SITTING IN MY DRIVEWAY AND NO ANSWERS FROM FORD. THE COST TO FIX IS OVER 6K! I NOTICED A RECALL BEING ISSUED FOR THIS PROBLEM, HOWEVER MY MODEL CAR IS NOT INCLUDED! THIS SHOULD INCLUDE ALL FORD VEHICLES.
Steering, Jan 5, 2019
I WAS LEAVING TO WORK AND THE STEERING WAS HARD .THE CAR WAS STATIONARY , IT MARKED POWER STEERING ASSAULT.IM PREGNANT AND I'M AFRAID TO CRASH WHILE DRIVING.
Steering, Engine, Jan 1, 2019
WAS DRIVING THE CAR AND AS SOON AS WE PULL IN THE PARKING LOT THE ENGINE LIGHT CAME ON AND THE CAR WON'T MOVE. IT WAS TOWED TO FORD MECHANIC AND THEY SAID THE WATER PUMP WAS FAULT WHICH MADE THE COOLANT TO ENTER THE ENGINE HENCE MESSING UP THE ENGINE AND I NEEDED TO REPLACE THE ENGINE. IT COST ME ARMS AND LEGS TO FIX THE ENGINE. FORD NEED TO RECALL WATER PUMP FAILURE WHICH IS LEADING TO COSTLY FIXING OF THE ENGINE. THE ROOF WAS ALSO LEAKING AND THE WATER WAS DRIPPING THROUGH BACK SEAT BELT. TODAY I WAS PULLING OFF THE PARKING THE POWER STEERING FAULT LIGHT CAME ON , AND IT WAS HARD TO TURN THE STEERING . THIS CAR HAS A LOT IF PRBLEMS .
Steering, Dec 27, 2018
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE THE CONTACT WAS ATTEMPTING TO STEER OUT OF A PARKING SPACE, THE POWER STEERING FAILED AND "POWER STEERING FAULT" APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO MOSES FORD INC (2001 MACCORKLE AVE, ST ALBANS, WV 25177) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,960.
Steering, Dec 26, 2018
THE POWER STEERING FAILED CAUSING THE STEERING TO BECOME DIFFICULT ALMOST RESULTING IN A CAR CRASH
Steering, Dec 18, 2018
WHILE DRIVING IN THE HIGHWAY THE STEERING SYSTEM SUDDENLY LOCKED, MAKING VERY DIFFICULT TO CHANGE DIRECTION. THIS HAPPENED SUDDENLY AND WE WERE CLOSE TO AN ACCIDENT.
Exterior lighting, Seat belts, Structure, Dec 15, 2018
WHEN IT RAINS, THE RAIN COMES IN THE TRUCK AND SEEPS THROUGH THE SEATBELTS, THE FRONT PASSENGER INTERIOR HANDLE, THE TWO LIGHTS IN THE TOP OF THE TRUCK (ABOVE THE CONSOLE), THE STERIO IN THE BACK, THE PASSENGER SIDE UNDER THE DASHBOARD, THROUGH THE TRIM OF THE WINDOWS ON DRIVER AND FRONT PASSENGER SIDE, AND INSIDE THE SUNROOF (YES, THE WINDOWS AND SUNROOF IS CLOSED). THIS HAPPENS IF THE TRUCK IS SITTING IN DRIVEWAY, AND WHEN DRIVING. MY GUESS IS THAT SOMETHING WAS NOT PROPERLY SEALED WHEN THE TRUCK WAS BEING MADE.
Steering, Dec 13, 2018
POWER STEERING INTERMITTEDLY FAILS AT DIFFERENT TIMES. SEEMS TO HAPPEN EARLY WHEN THE CAR IS USED. THIS OCCURS WHEN THE CAR IS IN MOTION AND STEERING BECOMES REALLY HARD.
Structure, Dec 13, 2018
TOOK TO A SHOP BECAUSE OF WATER IN REAR AREA COMING FROM SEAT BELTS. GOT TOLD THAT THE WELDS AROUND THE REAR HATCH MOUNTS ARE BAD AND KNOWN FOR MESSING UP. DEALER WOULD NOT FIX AND TOLD ME TO TAKE TO A COLLISION SHOP TO GET FIXED ON MY OWN DIME.
Steering, Dec 11, 2018
POWER STEERING FAILURE. HAS HAPPENED WHEN STATIONARY AS WELL AS WHEN MOVING. STEERING IS LOCKED AND STEERING WHEEL CANNOT BE TURNED WITHOUT CONSIDERABLE FORCE.
Structure, Other or unspecified, Dec 9, 2018
I HAVE LEAKS THROUGH THE SEAT BELTS ON MY THIRD ROW. MY CAR HAS A MILDEW ODOR FROM THESE SO IT HAS BEEN HAPPENING FOR A WHILE. I HAD CARMAX FIX A LEAK THAT I NOTICED IN 2016 BUT NOW 2 YEATS LATER IT IS REALLY BAD. I LOOKED UP ONLINE POSSINLE FIXES AND FOU D HUNDREDS OF OWNERS WITH THE SAME ISSUE AND NO FIX. FORD IS VERY DIFFICULT TO DEAL WITH FOR THE REPAIR. PLEAS LOOK INTO THIS FAULTY ISSUE AND REQUIRE A WELDING FIX ON THE SEEMS BY FORD. SEEMS ALL INFORMATION I HAVE FOUND WITH THE ISSUE IS WITH THE NEW EXPLORER BODY STARTING WITH MY 2011 YEAR. LEAK OCCURS QHEN IT RAINED OR WHEN CAR IS WASHED. IT IS SO MUCH WATER THAT WE CURRENTLY CAN NOT USE THE THIRD ROW SEATONG AS A SEAT. IT IS CONSTANTLY WET.
Exterior lighting, Dec 6, 2018
THE SAFETY HAZARD LIGHTS BUTTON DOES NOT WORK. UNABLE TO TURN HAZARD LIGHT ON. BUTTON IS COMPLAINED ABOUT IN MANY ONLINE FORMS FOR DYING OR JUST NOT WORKING.
Air bags, Dec 4, 2018
AIR BAG LIGHT CAME ON RANDOMLY AND WILL NOT SHUT OFF.
Steering, Nov 29, 2018
TACKATA RECALL VEHICLE LOST POWER STEERING WHILE DRIVING DOWN A CITY STREET. UNKNOWN REASON FOR LOSS OF STEERING. EXTREMELY DANGEROUS AND FORD SAYS THEY CANNOT DO ANYTHING FOR THIS VEHICLE. THERE ARE RECALLS FOR THIS PROBLEM AND FOR THE SAME YEAR MODEL.
Fuel/propulsion system, Nov 29, 2018
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, A STRONG ODOR OF NATURAL GAS WAS DETECTED COMING FROM THE AIR VENTS. WHEN THE CONTACT EXITED THE VEHICLE, THE ODOR WAS ALSO NOTICED AROUND THE PERIMETER OF THE VEHICLE. IN ADDITION, ALL THE WINDOWS WERE FOGGY. THE CONTACT STATED THAT THE FUEL ODOR WAS STRONGER WHEN THE HEAT WAS ACTIVATED. THE VEHICLE WAS TAKEN TO LESTER GLENN SUBARU (1501 RTE 37 W, TOMS RIVER, NJ 08755, (888) 785-0675) WHERE THE CONTACT WAS INFORMED THAT THE O-RING INSIDE THE FUEL LINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.
Engine, Nov 29, 2018
WE WERE TRAVELING I-26 FROM SC BACK INTO NC AFTER THANKSGIVING. MY CAR DINGED AND SAID COOLANT TEMP WAS TOO HIGH. THANKFULLY I WAS RIGHT AT A REST AREA AND IMMEDIATELY PULLED IN AND TURNED OFF THE CAR. TRIED ADDING COOLANT AND IT POURED OUT THE BOTTOM. HAD MY EXPLORER TOWED TO MY MECHANIC. TURNS OUT THE WATER PUMP BLEW. IN MOST CASES A WATER PUMP REPLACEMENT IS NOT A BIG DEAL. EXCEPT WHOEVER DESIGNED THIS ENGINE WAS NOT THINKING BECAUSE THE WATER PUMP IS INSIDE THE ENGINE. SO EVEN TO REPLACE THE WATER PUMP (A PART COSTING LESS THEN $200), THE LABOR MAKES IT AT CLOSER TO $1500. BUT, ALSO, BECAUSE THE WATER PUMP IS INSIDE THE ENGINE, WHEN IT BLEW, COOLANT AND WATER WENT INTO MY ENGINE CAUSING ENGINE FAILURE, MEANING THE WHOLE ENGINE NOW NEEDS TO BE REPLACED. SO A CAR WITH 71,000 MILES ON IT NEEDS A WHOLE NEW ENGINE BECAUSE OF A WATER PUMP. I AM THANKFUL I WAS IN A POSITION TO PULL OVER IMMEDIATELY, BECAUSE IF THE ENGINE HAD GONE OUT ON THE BUSY INTERSTATE, THAT COULD HAVE BEEN A TERRIBLE CRASH. IF A WATER PUMP CAN CAUSE ENGINE FAILURE, THAT IS NOT A CAR I WANT TO BE IN WITH MY CHILDREN. DANGEROUS NOT ONLY TO US, BUT TO OTHERS TRAVELING NEAR US. FORD NEEDS TO RETHINK THIS DESIGN. NOT ONLY IS IT COSTLY TO REPAIR, BUT MORE IMPORTANTLY IT CAN BE VERY DANGEROUS.
Steering, Nov 28, 2018
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING WARNING INDICATOR FLASHED AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), BUT THE CONTACT DID NOT RECEIVE A NOTIFICATION. THE DEALER INDICATED THAT THE PART FOR THE REPAIR WAS NOT AVAILABLE. THE DEALER ALSO STATED THAT THE FAILURE WAS RELATED TO THE RECALL PERTAINING TO THE E-PASS GEAR AND THE STEERING RACK ASSEMBLY NEEDING TO BE REPLACED. THE CONTACT WAS WAITING ON JOHNSON CITY FORD (207 PRINCETON RD, JOHNSON CITY, TN 37601, (423) 282-3000) TO RECEIVE THE PART FROM THE MANUFACTURER AS THE RECALL CAMPAIGN HAD BEEN APPLIED TO THE VEHICLE SINCE MAY 29, 2014. THE CONTACT WAS NOT INFORMED WHY THE RECALL REPAIR WAS NOT PERFORMED BEFORE THE VEHICLE WAS PROVIDED AS A TRADE IN FROM HONDA KINGSPORT (2217 E STONE DR, KINGSPORT, TN 37660, (423) 358-2519). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 192,000. PARTS DISTRIBUTION DISCONNECT.