2011 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,196 owner complaints filed for this model year. This is the 10th highest complaint count among 26 Explorer model years with reports.
Of the 2011 reports, 30 involved a crash and 4 involved a fire. 15 people were injured.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
SteeringJan 6, 2014
Ford Motor Company (Ford) is recalling certain replacement steering gears installed on model year 2011-2012 Explorers as service parts in September 2013 and January 2014. The affected gears may lock, preventing the driver from being able to steer the vehicle.
The inability to steer the vehicle increases the risk of a crash.
Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. The recall began on January 29, 2014. Customers may contact Ford at 1-800-392-3673. Ford's number for this recall is 13S14.
Campaign 14E001000 on NHTSA.gov
SeatsFeb 2, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EXPLORER VEHICLES MANUFACTURED FROM JULY 15, 2010, THROUGH DECEMBER 13, 2010, EQUIPPED WITH SECOND ROW 60% SEATS WITH MANUAL RECLINER MECHANISMS THAT MAY HAVE COMPONENTS THAT ARE OUT OF DIMENSIONAL SPECIFICATION. THESE SEATS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS."
IN THE EVENT OF A CRASH, THE SEAT BACK MAY NOT PROVIDE THE REQUIRED STRENGTH, INCREASING THE RISK OF INJURY.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE SEATS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 15, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V063000 on NHTSA.gov
Representative owner complaints
1,196 reports, newest first.
Steering, Sep 15, 2015
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE MAKING A LEFT TURN FROM A STOP, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), BUT THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.
Structure, Sep 11, 2015
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT RECEIVED A MANUFACTURER'S RECALL NOTIFICATION ON THE REPLACEMENT OF ALL FOUR INTERIOR DOOR HANDLES; HOWEVER, THE PART TO DO THE RECALL REMEDY WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/18/15*LJ THE CONSUMER STATED THE RECALL WAS FIXED ON SEPTEMBER 29, 15. *JB
Other or unspecified, Aug 21, 2015
THE NAVIGATION SYSTEM DOES NOT SYNC WITH THE ACTUAL LOCATION OF THE VEHICLE.....SOMETIMES OFF BY A FEW BLOCKS AND SOMETIMES OFF BY A COUPLE OF MILES. THIS POSES A SAFETY CONCERN WHILE DRIVING DUE TO DISTRACTION OF TRYING TO FIND YOUR LOCATION. THIS USED TO BE SPORADIC AND NOW OCCURS DAILY. CORPORATE AND FORD DEALERSHIP SAYS NO WARRANTY. THERE ARE THOUSANDS OF THIS SAME COMPLAINT ALL OVER THE WEB AND FORD CORPORATE TOLD ME THAT THE INTERNET IS NOT RELIABLE....REALLY? THE COMPLAINTS YOU CAN FIND ARE IN FORD FORUMS, GOOGLE, YOUTUBE TO NAME A FEW. VEHICLES AFFECTED ARE FORD/LINCOLN WITH NAVIGATION. FORD NEEDS TO OWN UP TO THEIR NAVIGATION SYSTEM FAILURE. THIS DEFINITELY FALLS UNDER A SAFETY RECALL WITH HIGH PRIORITY. OTHER CAR COMPANIES ARE TRYING TO FIX A POTENTIAL VULNERABILITY FOR HACKING INTO NAVIGATION TO PURPOSELY MIS-NAVIGATE SOMEONE.....FORDS PROBLEM IS THE NAVIGATION ITSELF...OWN UP AND FIX IT. THIS TYPE OF PROBLEM WHILE DRIVING MAY PRODUCE FATALITIES.
Power train, Aug 11, 2015
I REVIEVED SAFETY RECALL NOTICE 14S06/NHSA RECALL 14V-286 FROM FORD MOTOR COMPANY IN DEARBORN, MICHIGAN INFORMING ME THAT A RECALL WAS TO BE PERFORMED ON MY POWER STEERING. THE NOTICE ALSO STATED THAT THE POWER STEERING GEAR WOULD BE REPLACED UNDER WARRANTY FREE OF CHARGE (PARTS AND LABOR) SHOULD IT FAIL BEFORE 150,000 MILES OR THE END OF DECEMBER 2015. "THE LOSS OF POWER STEERING EFFORT, ESPECIALLY AT LOW SPEEDS, WHICH MAY INCREASE THE RISK OF CRASH" WAS STATED IN THE LETTER. I TOOK MY VEHICLE TO THE LOCAL FORD DEALER(SOUTHWEST FORD OF GREENVILLE, TEXAS) AND WAS TOLD THAT THE PROGRAMMING OF THE POWER CONTROL MODULE WAS COMPLETE BUT THEY COULD NOT REPLACE THE POWER STEERING GEAR UNLESS DIRECTED BY FORD TO DO SO. THE LETTER STATED THE GEAR WOULD BE REPLACED AT NO CHARGE (PARTS AND LABOR) IF THE GEAR IS REPLACED BEFORE 150,000 MILES ON THE VEHICLE, OR DECEMBER 31, 2015. THE FORD DEALER SERVICE DEPARTMENT SAID THEY ARE NOT AUTHORIZED TO REPLACE THE GEAR UNLESS DIRECTED BY FORD HOME OFFICE. IF THIS IS A KNOWN SAFETY ISSUE I WOULD LIKE TO HAVE IT REPLACED BEFORE IT FAILS. I AM NOT CLOSE TO THE 150,000 MILES BUT THE END OF 2015 IS NEAR.
Steering, Aug 10, 2015
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE LOSS POWER STEERING COMPLETELY AS THE CHECK POWER STEERING UNIT WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED ON TWO OTHER OCCASIONS. THE VEHICLE WAS TOWED TO A DEALER, WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Structure, Aug 6, 2015
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 15V171000 (STRUCTURE) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Aug 2, 2015
WHEN STARTING, NON OF THE SAFTY FEATURES WORK, NO BACKUP CAMERA, PROXIMITY ALERTS, RADIO, AIR CONDITIONS; NO OF THE INFO/SAFETY SYSTEM WORKS. AFTER DRIVING A FEW BLOCKS, "SYNC" COMES ON SCREEN AND YOU ARE NOTIFIED THAT THE SYSTEM IS DOING MAINTENANCE ON ITSELF, AFTER A FEW MINUTES, ALL APPEARS REPAIRED. YOUR CAR SHOULD NOT REBOOT AT INCONVENIENT AND UNSAFE TIMES
Power train, Jul 29, 2015
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED AFTER THE POWER TRAIN WARNING INDICATOR ILLUMINATED. THE VEHICLE DID RESTART, HOWEVER, THE VEHICLE FAILED TO RESPOND PROPERLY WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TOWED TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED, HOWEVER, THE FAILURE RECURRED ON THREE OTHER OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,147.
Other or unspecified, Jul 10, 2015
RIDING DOWN THE ROAD AT 60MPH THE TRUCK LOST ALL ABILTY TO MOVE. WRENCH INDICATOR CAME ON AND LIGHTS ON THE TRACTION KNOB WENT OUT. COASTED TO THE SLOW LANE AND THEN THE CAR OF AND BACK ON AND IT WORKED. LATER THAT NIGHT IN MY NEIGHBOR HOOD IT DID THE A SAME THING AGAIN. SLUGGISH TO RESTART.
Electrical system, Other or unspecified, Jul 7, 2015
WHILE IDLING AND WHILE GETTING CAR UP TO SPEED THE AC COOLING MAKES A WEAK SOUND AND DOES NOT PRODUCE COOL AIR. WHILE IDLING THE CAR OVERHEATS WHEN THE AC IS ON AND BLOWS HOT AIR. DUE TO THE EFFECT THIS IS A CAR WITH LESS THAN 60,000 MILES ON IT THE AC SHOULD STILL BE IN OPERATIONAL CONDITION GIVEN IT'S ONLY USED 2-3 MONTHS A YEAR SINCE OWNERSHIP. CAR WILL ALSO OVERHEAT WHILE IT'S BLOWING HEAT DURING WINTER MONTHS. ENGINE COOLANT IS AT OPTIMUM LEVELS AND CAR WILL SMOKE WHILE EXHAUST IS ON. THIS NEEDS TO BE ADDRESSED AND AN INVESTIGATION SHOULD BE DONE AS READING NUMBERS REVIEWS ON-LINE THIS IS AN ONGOING ISSUE WITH ALL FORD MODEL VEHICLES, AVERAGE COSTS TO REPAIR ARE OVER $2,000 TO REPLACE WHAT SHOULD BE A NEW AC SYSTEM, WE SHOULD NOT BE HAVING TO REPLACE THE ENTIRE SYSTEM DUE TO KNOWN FAILURE BY FORD.
Tires, Jul 7, 2015
TL* THE CONTACT OWNS A 2011 FORD EXPLORER EQUIPPED WITH MICHELIN LATITUDE TOUR TIRES, SIZE P245/60R18 (NA). WHILE HAVING THE VEHICLE INSPECTED, THE MECHANIC NOTICED THAT THE TREAD ON ALL FOUR TIRES WAS SEPARATING. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 13T006000 (TIRES), BUT THE TIRE SIZE WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 30,000.
Engine, Jun 25, 2015
SINCE PURCHASING MY 2011 EXPLORER, I HAVE JUST REPLACE THE COOLANT FAN ON JUNE 20,2015. THIS IS THE SECOND TIME THE FAN HAS QUIT WORKING ENTIRELY AND CAUSED THE VEHICLE TO OVERHEAT AND REQUIRED IMMEDIATE REPLACEMENT. REQUESTED FORD TO REIMBURSE COST OF MOST RECENT REPAIR.
Steering, Jun 25, 2015
I HAD THE RECALL WORK DONE FOR THE POWER STEERING ASSIST FAULT AND THIS MORNING, I STARTED THE CAR AND GOT THE SAME FAULT CODE AND HAD NO POWER STEERING.
Air bags, Jun 24, 2015
THE AIRBAG LIGHT IS CONSTANTLY ON WITH NO DEALER ABLE TO FIX. WAS TOLD THAT THE AIRBAGS WILL NOT DEPLOY WITH THE LIGHT ON
Steering, Jun 24, 2015
AFTER STARTING VEHICLE, POWER STEERING ASSIST FAILURE ALERT NOTED. POWER STEERING NOT WORKING AND ATTEMPTED TO RESET BY RESTARTING CAR WITH NO SUCCESS. TOWED TO DEALER. NEED TO REPLACE TOTAL RACK AND PINION IN ORDER TO FIX THIS ELECTRICAL PROBLEM.
Air bags, Jun 24, 2015
THE DASH "CHECK AIR BAG" LIGHT IS ON. ITS MY UNDERSTANDING THAT WHILE THE "CHECK AIR BAG" LIGHT IS ON, THE AIRBAGS WILL NOT DEPLOY IN THE EVENT OF A CRASH. OUT OF REGULAR WARRANTY, DO HAVE EXTENDED WARRANTY PLAN FROM FORD, BUT I DON'T THINK I SHOULD PAY FOR THE REPAIR DEDUCTIBLE.
Steering, Jun 23, 2015
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED AND THE VEHICLE COULD NOT BE CONTROLLED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED. THE CONTACT BELIEVED THAT THIS WAS A SERIOUS SAFETY ISSUE SINCE IT COULD CAUSE A CRASH AT ANY TIME. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN AND FAILURE MILEAGE WERE UNAVAILABLE.
Steering, Jun 22, 2015
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING AT 15 MPH, THE STEERING WHEEL BECAME DIFFICULT TO STEER AND THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT RESUMED NORMAL OPERATION. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 67,000.
Steering, Power train, Jun 19, 2015
TRAVELING AT LOW SPEED COMING TO A STOP, FELT LIKE A LOST IN POWER AND ADVANCE TRAC SYSTEM FAILURE, POWER STEERING FAILURE WARNINGS GO OFF. I TURN THE VEHICLE OFF, I THOUGHT THE VEHICLE SHUT DOWN. I STARTED DRIVING AGAIN AND SAME THING HAPPEN AT LOW SPEED AT NEXT STOP SIGN. I DROVE A LITTLE FURTHER AND TURN CAR OFF. UPON RETURNING ALL SYSTEMS WERE WORKING FINE. ON 6/19/15 SAME THING HAPPEN AT LOW SPEED, ADVANCE TRAC AND POWER STEERING FAILURE AND STILL NOT WORKING AFTER SEVERAL HOURS SITTING.
Steering, Jun 15, 2015
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS TAKEN TO THE DEALER TO SERVICE THE VEHICLE UNDER THE RECALL, WHERE THE POWER STEERING CONTROL MODULE SOFTWARE WAS UPDATED. THE CONTACT MENTIONED THAT SHORTLY AFTER THE REPAIRS WHILE DRIVING APPROXIMATELY 40 MPH, THE ELECTRIC POWER STEERING WARNING LIGHT HAD ILLUMINATED AND A LOUD NOISE NEAR THE FRONT END OF THE VEHICLE WAS PRESENT. THE LOUD NOISE WAS DOMINANT WHEN STEERED LEFT AND RIGHT. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING AND THE MECHANIC STATED THAT THE STEERING RACK ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.
Structure, Jun 10, 2015
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE QUARTER PANEL AND HOOD WERE SHOWING SIGNS OF CORROSION. THE CONTACT STATED THAT THE CORROSION CONTINUED TO EXPAND. THE VEHICLE WAS TAKEN THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Service brakes, May 31, 2015
RIGHT REAR BRAKE CALIPER SEIZED, CREATING SMOKE AND EXTREME HEAT TO WHEEL AREA. CALIPER REPLACED UNDER WARRANTY. SAME ISSUE WITH LEFT REAR CALIPER ON 5-1-15 AT 42K MILES. LEFT CALIPER REPLACED AT MY EXPENSE, AS IT WAS OUTSIDE THE WARRANTY PERIOD. SAME ISSUE WITH RIGHT REAR CALIPER AGAIN ON 5-26-15 AT 44K MILES. DEALERSHIP SAID THAT THE CALIPER WAS OK AFTER CLEANING THE AREA. THERE APPEARS TO BE CONTINUAL PROBLEM WITH THESE REAR BRAKES ON BOTH SIDES.
Structure, May 29, 2015
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE PAINT BUBBLED AND CHIPPED ON THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER ON TWO DIFFERENT OCCASIONS FOR THE SAME ISSUE. THE TECHNICIAN DIAGNOSED THAT THE HOOD HAD TO BE REPLACED BECAUSE IT WAS MADE OUT OF ALUMINUM AND STARTED TO CORRODE. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY PAINTED AS A REMEDY FOR THE CORROSION. THE MANUFACTURER MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000.
Steering, May 28, 2015
WHILE DRIVING ON THE INTERSTATE, THE POWER ASSISTED STEERING FAILED, AND TWO ALERTS APPEARED (SERVICE POWER STEERING *DUH*, AND SOMETHING ABOUT THE TERRAIN MANAGEMENT. I WAS ABLE STEER THE VEHICLE (WITH A LARGE AMOUNT OF EFFORT) TO THE DEALERSHIP FOR SERVICE.
Steering, May 27, 2015
REF, PREVIOUS CASE [XXX] ... JUST CURIOUS, SAW FORD HAD SEVERAL 2011 VEHICLES ADDED TO RECALLS, BUT NOT EXPLORERS FOR THIS CAUSE, WONDER WHY, SINCE OUR EXPERIENCE WAS EXACTLY WHAT THE OTHER RECALLS WERE, LOST POWER STEERING ASSIST, COULD NOT CONTROL VEHICLE. WAS ELECTRICAL STEERING GEAR MALFUNCTION AT 47,000 MILES [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB