2011 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,196 owner complaints filed for this model year. This is the 10th highest complaint count among 26 Explorer model years with reports.
Of the 2011 reports, 30 involved a crash and 4 involved a fire. 15 people were injured.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
SteeringJan 6, 2014
Ford Motor Company (Ford) is recalling certain replacement steering gears installed on model year 2011-2012 Explorers as service parts in September 2013 and January 2014. The affected gears may lock, preventing the driver from being able to steer the vehicle.
The inability to steer the vehicle increases the risk of a crash.
Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. The recall began on January 29, 2014. Customers may contact Ford at 1-800-392-3673. Ford's number for this recall is 13S14.
Campaign 14E001000 on NHTSA.gov
SeatsFeb 2, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EXPLORER VEHICLES MANUFACTURED FROM JULY 15, 2010, THROUGH DECEMBER 13, 2010, EQUIPPED WITH SECOND ROW 60% SEATS WITH MANUAL RECLINER MECHANISMS THAT MAY HAVE COMPONENTS THAT ARE OUT OF DIMENSIONAL SPECIFICATION. THESE SEATS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS."
IN THE EVENT OF A CRASH, THE SEAT BACK MAY NOT PROVIDE THE REQUIRED STRENGTH, INCREASING THE RISK OF INJURY.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE SEATS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 15, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V063000 on NHTSA.gov
Representative owner complaints
1,196 reports, newest first.
Steering, May 21, 2014
WHILE TURNING ON A CURVE IN THE ROAD WARNING MESSAGE ON THE INSTRUMENT PANEL " STEERING POWER ASSIST FAILURE " APPEARED 3 TO 5 SECONDS LATER CAR WAS EXTREMELY HARD TO TURN VEHICLE CROSSED CENTER LINE RESULTING IN A NEAR MISS OF A HEAD ON CRASH PULLED TO THE SIDE RESTARTED VEHICLE AND LOSS OF POWER STEERING WAS CORRECTED. HAS HAPPENED NUMEROUS TIMES. *TR
Steering, May 20, 2014
POWER STEER ASSIST DEFAULT SHOWN ON DASH. VEHICLE LOST POWER STEERING WHILE IN MOTION. IT WAS RESET BY RESTARTING THE VEHICLE. THIS OCCURRED SEVERAL TIMES BEFORE BECOMING FULLY DISABLED ON MAY 18, 2014. VEHICLE BECAME VERY DIFFICULT TO CONTROL WHILE IN MOTION AND NEARLY IMPOSSIBLE 5 MPH AND UNDER. *TR
Steering, May 20, 2014
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH, THERE WAS A LOSS OF POWER STEERING WITH THE ILLUMINATION OF THE WARNING INDICATOR. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF. THE VEHICLE RESTARTED AND RESUMED NORMALLY. THE FAILURE RECURRED. THE VEHICLE FAILURE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000. RK
Steering, May 18, 2014
I MADE A LEFT HAND TURN AND THE POWER STEERING WENT OUT. I PULLED INTO A PARKING LOT AND TURNED THE ENGINE OFF AND RESTARTED THE ENGINE. THE POWER STEERING WAS FINE. I WENT HOME AND CAME BACK OUT TO THE CAR TO GO ON AN ERRAND THE POWER STEERING DID NOT WORK. WE CALLED A WRECKER ON MAY 17 TO HAVE IT TOWED TO THE FORD DEALER. *JS
Steering, Electronic stability control (ESC), May 13, 2014
THIS IS THE 4TH TIME MY VEHICLE HAS LOST ITS POWER STEERING. I WAS DRIVING IN TRAFFIC AT ABOUT 45 MPH AND THE POWER STEERING. I HAVE TO FIND A PLACE ON THE SIDE OF THE HIGHWAY TO PULL OVER AND TURN MY CAR OFF AND WAIT A WHILE THEN RESTART IT AND SOMETIMES IT FIXES THE PROBLEM AND SOMETIMES IT DOESN'T. THERE IS ONLY A MATTER OF TIME THAT THIS WILL HAPPEN GOING AT A HIGHER RATE OF SPEED AND CAUSE INJURY OR WORSE! FORD NEEDS TO RECALL THIS ASAP! *TR
Steering, Vehicle speed control, Electronic stability control (ESC), May 11, 2014
MY WIFE, AND THREE CHILDREN WERE DRIVING AT FREEWAY SPEED WITH THE CRUISE CONTROL SET. THE POWER STEERING FAILED AND THE WARNING LIGHTS CAME ON. THE CONTROLS ON THE STEERING WHEEL LOCKED OUT AND SHE COULD NOT CANCEL THE CRUISE CONTROL. THE LOSS OF POWER STEERING MADE IT DIFFICULT FOR HER TO GET PULLED OVER. SHE TRIED TO CALL ME FOR HELP BUT NO FUNCTIONS OF THE SYNC SYSTEM WORKED. SHE PULLED OVER AND WAITED FOR ME. I RESTARTED THE CAR AND THE STEERING WAS RESET. I DROVE IT TO THE DEALERSHIP. TODAY IS SUNDAY SO I WILL ARRIVE THERE TOMORROW AND HAVE IT EVALUATED. VERY HAZARDOUS AND SCARY FOR MY WIFE AND THE CHILDREN. UNEXPECTED LOSS OF POWER STEERING IS A SAFETY ISSUE THAT CAN CAUSE ACCIDENTS. *TR
Steering, May 8, 2014
THE POWER STEERING ASSIST ON MY 2011 FORD EXPLORER HAS JUST STOPPED WORKING SUDDENLY ON TWO DIFFERENT OCCASIONS. BOTH TIMES HAPPENED IN PARKING LOTS AND THE STEERING STARTED WORKING AGAIN AFTER TURNING THE VEHICLE OFF AND BACK ON AGAIN. I'M REPORTING THIS BECAUSE THE FORD DEALER WILL NOT ATTEMPT TO FIX IT SINCE IT RESET ITSELF AND IS NOW WORKING AGAIN. HOWEVER, RESEARCH SHOWS THIS IS HAPPENING TO MANY PEOPLE WITH THIS MAKE/MODEL AND THIS IS A POTENTIALLY VERY DANGEROUS SITUATION THAT NEEDS TO BE FIXED TO PREVENT A FUTURE TRAGEDY. I WILL LIKELY GET RID OF THIS CAR NOW BECAUSE IT IS NOT SAFE TO DRIVE ON BUSY HIGHWAYS. *TR
Steering, May 6, 2014
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE TRAVELING 40 MPH, THE POWER STEERING AND SERVICE TRACK WARNING LIGHTS ILLUMINATED. THE MANUFACTURER WAS CONTACTED. THERE WERE NO REPAIRS COMPLETED ON THE VEHICLE. THE FAILURE MILEAGE WAS 66,800 AND THE CURRENT MILEAGE WAS 66,801. THE VIN WAS NOT AVAILABLE.
Steering, May 4, 2014
THE SERVICE ADVANCE TRACK WARNING APPEARED FOLLOWED THE POWER STEERING FAILURE. THE POWER STEERING TOTALLY WENT OUT. THE RESULT COULD HAVE BEEN DISASTROUS HAD I BEEN TURNING SHARPLY AT THE TIME OF FAILURE. LUCKILY I WAS ABLE TO PULL TO THE SIDE OF THE ROAD. THIS APPEARS TO BE AN ONGOING PROBLEM WITH THIS VEHICLE AND MANY HAVE REPORTED IT. IT IS ONLY A MATTER OF TIME BEFORE THIS KNOWN ISSUE RESULTS IN A FATALITY. *TR
Steering, May 1, 2014
AS I WAS GETTING READY TO MAKE A RIGHT HAND TURN, THE STEERING WHEEL WOULD NOT TURN AND, AT THE SAME TIME, THERE WAS A CAR COMING UP TO THE STOP SIGN WHERE I WAS TURNING. I USED ALL THE FORCE I COULD TO TURN THE WHEEL BECAUSE IF I COULDN'T TURN, I WAS GOING TO HIT THE OTHER CAR. AS IT WAS, I BARELY MISSED THEM AND FINALLY GOT THE CAR TO TURN RIGHT AND THEN THE LIGHT CAME ON THE DASH - I STILL HAD TO FIND A PLACE TO GET OFF THE ROAD SO I WENT INTO THE CHURCH PARKING LOT FIGHTING THE STEERING ALL THE WAY. I FINALLY CAME TO A STOP AND PUT THE CAR IN PARK AND TURNED OFF THE IGNITION. THERE WAS NO PRIOR INDICATION OF IMPENDING FAILURE OF, AS IT TURNED OUT, AT THE FORD GARAGE, THE FAILURE OF THE POWER STEERING GEAR. IF THIS HAD HAPPENED ON A HIGHWAY AT HIGHWAY SPEEDS, I DOUBT IF I WOULD BE HERE TODAY. *TR
Steering, May 1, 2014
WHILE DRIVING ON A HIGHWAY RECEIVED A WARNING FOR STEERING FAILURE,SHORTLY AFTER POWER STEERING COMPLETELY FAILED.RESULTING IN VERY HARD STEERING AT HIGHWAY SPEEDS.VEHICLE TOWED TO A FORD DEALER WHO RESET COMPUTER FIXING PROBLEM BUT COULD NOT DUPLICATE OR EXPLAIN WHY IT HAPPENED. *TR
Steering, Apr 30, 2014
WE HAVE HAD MULTIPLE INCIDENTS WHERE THE POWER STEERING WOULD LOCK UP AND WE WOULD GET A "POWER STEERING ASSIST FAULT". SO FAR, SHUTTING DOWN THE CAR THEN RESTARTING HAS CLEARED THE ISSUE. WE HAVE BEEN LUCKY; THIS HAS OCCURRED ONLY AT LOW SPEEDS (BACKING OUT OF THE GARAGE OR IN A STORE PARKING LOT). TOOK THE CAR TO GET CHECKED TODAY AND IT IS GOING TO COST $2,000 TO REPAIR THE ELECTRONIC POWER ASSIST STEERING (EPAS) GEAR. HAVE TO REPAIR IT BECAUSE IT IS A SAFETY ISSUE. *JS
Steering, Electrical system, Apr 29, 2014
THE CAR BASICALLY SHUTS OFF AND YOU LOSE POWER STEERING. NO WARN LIGHTS JUST CUTS OFF IMMEDIATELY. WE BROUGHT THE CAR TO THE DEALERSHIP AND THEY RAN A DIAGNOSTIC AND TOLD US THE ISSUE WAS WITH THE POWER STEERING SENSOR AND THAT IT WOULD COST $2,000 TO FIX. I TOOK TO THE INTERNET AND SEARCHED THE ISSUE TO FIND OUT THAT THERE HAVE BEEN A NUMBER OF OWNERS THAT HAVE HAD THE SAME PROBLEM. I CALLED FORD CUSTOMER SERVICE AND THEY OPENED A CASE FOR US. THEY CAME BACK WITH $1,000 IN FINANCIAL ASSISTANCE BUT IT WILL STILL COST US $1,000 FOR SOEMTHING I FEEL IS NOT A PART THAT "WEARS OUT". IT IS A VERY DANGEROUS ISSUE AND I THINK THAT FORD SHOULD TAKE CARE OF REPLACING THE PART BEFORE SOMEONE REALLY GETS HURT. *JS
Steering, Apr 29, 2014
THIS IS THE 5TH TIME MY POWERING STEERING HAS FAILED!!! FORD HAS REPLACED THE PART, AFTER I HAD TO SPEND $1800.00!!! THE POWER STEERING RACK WAS REPLACED AND POWER STEERING FAILED AGAIN. WHAT IS IT GOING TO TAKE FOR FORD TO FIGURE THIS ISSUE OUT. *JS
Steering, Apr 29, 2014
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE POWER STEERING INTERMITTENTLY FAILED AND THE VEHICLE BECAME INCREASINGLY DIFFICULT TO CONTROL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,00 AND CURRENT MILEAGE WAS 69,000.
Steering, Apr 28, 2014
2 TIMES WITHIN A WEEK, SATURDAY APRIL 26, 2014 BEING THE MOST RECENT, AS I WAS DRIVING MY POWER STEERING FAILED ON MY 2011 FORD EXPLORER XLT FWD. WARNING LIGHTS SAYING "POWER STEERING FAILURE" LIT UP AND MY POWER STEERING WAS NO LONGER OPERATING. I HAD TO PULL OVER USING MANUAL STEERING TO TURN THE EXPLORER OFF AND START UP THE POWER AGAIN TO BRING THE STEERING BACK. THIS COULD HAVE BEEN VERY DANGEROUS SITUATION IF I WAS DRIVING ON AN INTERSTATE. IT APPEARS THAT MANY OTHER 2011 TO AT LEAST 2013 FORD EXPLORER OWNERS ARE HAVING THE SAME PROBLEM POSING A VERY SERIOUS SAFETY SITUATION. IT ALSO APPEARS THAT FORD DOES NOT THINK IT IS SERIOUS ENOUGH TO BE RESEARCHED FURTHER. *JS
Steering, Apr 27, 2014
STEERING POWER ASSIST WARNING LIGHT CAME ON; LOSS OF POWER STEERING. TURNED OFF CAR, THEN RESTARTED AGAIN, PROBLEM WENT AWAY. HAS RECURRED NUMEROUS TIMES. *TR
Steering, Apr 25, 2014
ABOUT MONTHS AGO MY HUSBAND WAS DRIVING ALONG AND ALL OF A SUDDEN, THE VEHICLE STARTED MAKING A WARNING SOUND AND THE "ASSIST POWER STEERING FAULT" MESSAGE CAME UP AS WELL AS SERVICE "ADVANCE TRAC." THEN, WITHOUT WARNING, THERE WAS NO POWER STEERING. SHUT THE CAR OFF AND RESTARTED IT AND WE HAD POWER STEERING AGAIN. WE TOOK IT INTO THE FORD DEALERSHIP AND THEY SAID THEY HAVE NEVER HEARD OF THIS PROBLEM. IT HAPPENED AGAIN, THEY LOOKED AT IT AND NOTHING FOUND! LAST NIGHT MY ENTIRE FAMILY WAS IN THE CAR AND THE POWER STEERING WENT OUT. VERY SCARY. LOOK ONLINE, FOUND A POWER STEERING RECALL IN THE 2011 EXPLORERS, CALLED THE FORD MOTOR COMPANY AND CONVENIENTLY OUR VIN IS NOT PART OF THE RECALL. FORD MOTOR COMPANY WAS RUDE AND WOULD NOT EXPLAIN THE OTHER RECALL TO ME BECAUSE MY VIN DIDN'T GET RECALLED AS IF IT WAS CONFIDENTIAL INFORMATION. I FEEL THIS IS A BILLION DOLLAR COVER UP BY THE FORD COMPANY. THEY DO NOT WANT TO CLAIM RESPONSIBILITY UNTIL SOMEONE DIES. *TR
Service brakes, Apr 21, 2014
TL* THE CONTACTS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE BREAKS WOULD CONSTANTLY SQUEAL EVEN WHEN ACCELERATING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INDICATED THAT THE CALIBER, ROTORS AND BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
Steering, Apr 17, 2014
WHILE DRIVING MY STEERING COLUMN LOCKED UP AND LIGHTS ON MY DASH INDICATED THAT THE POWER STEERING AND TRACTION CONTROL WERE NO LONGER WORKING. I WAS FORCED TO ATTEMPT TO PULL OVER WHICH WAS NEARLY IMPOSSIBLE DUE TO MY POWER STEERING NO LONGER WORKING. I TURNED MY VEHICLE ON AND OFF 2 TIMES (GIVING IT TIME BETWEEN TO RESENT ITSELF) BEFORE IT WOULD WORK PROPERLY HOWEVER THE LIGHTS INDICATING THE POWER STEERING AND TRACTION CONTROL WAS NOT WORKING REMAINED ON. I THINK IT IS ABSOLUTELY RIDICULOUS THAT FORD REFUSES TO FIX THIS PROBLEM. THIS IS THE 3RD TIME THIS HAS HAPPENED TO ME. THIS IS A MAJOR SAFETY CONCERN FORD! FIX THE PROBLEM BEFORE PEOPLE START TO LOSE THEIR LIVES!
Steering, Apr 17, 2014
WHILE DRIVING MY STEERING COLUMN LOCKED UP AND LIGHTS ON MY DASH INDICATED THAT THE POWER STEERING AND TRACTION CONTROL WERE NO LONGER WORKING. I WAS FORCED TO ATTEMPT TO PULL OVER WHICH WAS NEARLY IMPOSSIBLE DUE TO MY POWER STEERING NO LONGER WORKING. I TURNED MY VEHICLE ON AND OFF 5 TIMES (GIVING IT TIME BETWEEN TO RESENT ITSELF) BEFORE IT WOULD WORK PROPERLY HOWEVER I CONTINUED TO HAVE THE SAME ISSUES WITH IT THROUGHOUT THE DAY. I THINK IT IS ABSOLUTELY RIDICULOUS THAT FORD REFUSES TO FIX THIS PROBLEM. THIS IS THE 2ND TIME THIS HAS HAPPENED TO ME. THIS IS A MAJOR SAFETY CONCERN FORD! FIX THE PROBLEM BEFORE PEOPLE START TO LOSE THEIR LIVES!
Steering, Apr 16, 2014
THE STEERING POWER ASSIST FAULT WAS LITE UP AND THEN I LOST ALL STEERING AND ALL I COULD DO WAS TURN MY FLASHERS ON TO AVOID BEING HIT AND DRIVE OFF TO THE SIDE OF THE ROAD. *TT
Steering, Power train, Apr 14, 2014
THIS IS THE FOURTH TIME THAT IT HAS HAPPENED TO ME. I HAVE BEEN DRIVING DOWN THE STREET, WHEN THE CAR COMPLETELY LOSES ALL POWER, CANNOT TURN THE WHEEL, CANNOT ACCELERATE AT ALL AND YOU ARE COMPLETELY UNABLE TO MOVE THE CAR. I HAVE TAKEN THE CAR IN EVERY TIME TO BE SERVICED, THEY SAY THAT THE COMPUTER SHOWS THAT NOTHING IS WRONG, NO CODES SHOW UP. THIS PAST TIME I WAS 1 FOOT OVER TRAIN TRACKS WHEN THE CAR DIED. AN ONCOMING TRAIN PASSED BEFORE I HAD TIME TO RESTART MY CAR. THIS COULD HAVE BEEN FATAL AND IF MY CHILDREN WHERE IN THE CAR I WOULD NEVER HAVE BEEN ABLE TO GET THEM OUT OF THE CAR. IT HAS HAPPENED AT AN INTERSECTION AND DRIVING 40 MPH DOWN A BUSY STREET, HAPPENED TAKING A LEFT TURN ON A BUSY STREET. THERE ARE NO WARNINGS THAT IT IS ABOUT TO HAPPEN. IT LITERALLY JUST STOPS WORKING. THIS IS A SERIOUS AND VERY DANGEROUS DEFECT ON THIS CAR THAT NEEDS TO BE ADDRESSED BEFORE A FAMILY IS KILLED. *JS
Steering, Mar 31, 2014
DRIVING AROUND A CURVE AND THE STEERING LOCKED UP. WE SWERVED INTO THE OTHER LANE AND LUCKILY DIDN'T GET HIT. THE POWER STEERING ASSIST FAULT NOTIFICATION CAME ON. *TR
Steering, Power train, Traction control system, Mar 28, 2014
I WAS DRIVING ON A MAJOR STREET DURING HEAVY AFTERNOON TRAFFIC. THE STEERING BECAME EXTREMELY DIFFICULT AND I COULD BARELY TURN THE WHEEL. THE WARNING LIGHTS FOR ADVANCED TRACTION FAILURE AND POWER STEERING ASSIST FAULT CAME ON. I ALSO NOTICED THE TERRAIN MANAGEMENT CONTROL WAS NO LONGER ILLUMINATED. I TRIED TO TURN OFF THE ROAD INTO THE DRIVEWAY BUT IT WAS EXTREMELY DIFFICULT. I AM A REASONABLY STRONG ADULT WOMAN AND HAD TO USE ALL MY STRENGTH TO TURN THE WHEEL EVEN SLIGHTLY WHILE SLOWLY MOVING. WHEN I MANAGED TO GET THE CAR INTO A SAFE PLACE I PUT THE CAR IN PARK AND TURNED IT OFF. WHEN THE CAR WAS STARTED AGAIN, IT RETURNED TO NORMAL AND I WAS ABLE TO DRIVE IT. THREE DAYS LATER, THE SAME THING HAPPENED WITH ANOTHER DRIVER WHILE I WAS A PASSENGER. THE OLDER MALE DRIVER HAD SIMILAR DIFFICULTY STEERING AND TURNING THE VEHICLE. I TOOK THE VEHICLE TO THE FORD DEALERSHIP FOR SERVICE. THEY REPAIRED THE RACK AND PINION STEERING FOR AN ESTIMATED COST OF OVER $2000. THE MILEAGE ON THE VEHICLE WAS APPROXIMATELY 36,400 MILES SO ABOUT 400 MILES PAST THE WARRANTY. WE WERE ABLE TO GET FORD TO REDUCE THE COST TO APPROXIMATELY $750, SOME OF WHICH WAS FOR THE ALIGNMENT THAT WAS NECESSARY FOLLOWING THE REPAIR. THIS INCIDENT COULD HAVE BEEN FAR WORSE WITH DEVASTATING RESULTS. I AM A MOM AND GIRL SCOUT LEADER AND TRANSPORT CHILDREN FREQUENTLY THROUGHOUT THE DAY. AT THE TIME OF THE INCIDENT I HAD 4 CHILDREN IN MY VEHICLE. *TR