2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints: fuel/propulsion system
120 reports, newest first. Show all
Fuel/propulsion system, Feb 4, 2019
FUEL LEAKING FROM UNDER CAR NEAR GAS TANK.
Fuel/propulsion system, Jan 31, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE ENGINE WARNING INDICATOR ILLUMINATED AND A FUEL ODOR EMITTED THROUGH THE VENTS. THE VEHICLE WAS TAKEN TO SANTOS FORD (617 W PACHECO BLVD, LOS BANOS, CA 93635, (888) 312-2705) AND CODE: P0456 WAS LOCATED. THE DEALER STATED THAT THERE WAS A SMALL LEAK COMING FROM THE REAR END AND THE FUEL TANK WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V812000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE REPAIRED DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
Fuel/propulsion system, Jan 8, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT NOTICED A FUEL LEAK AROUND THE FUEL PUMP ABOVE THE FUEL TANK. THE FAILURE WAS REPAIRED BY AN INDEPENDENT MECHANIC. THE CONTACT CALLED SEVERAL UNKNOWN DEALERS AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL.THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 95,000. *TT*JB
Other or unspecified, Fuel/propulsion system, Jan 4, 2019
SMELL EXHAUST WHILE DRIVING VEHICLE AND ODOR IS REALLY STRONG
Fuel/propulsion system, Oct 18, 2018
CARBON MONOXIDE ODOR HAS BEEN GETTING WORSE. EVERY TIME I DRIVE I BEGIN TO FEEL NAUSEOUS AND GET A HEADACHE. I HAVE 2 BOYS, MY 11 YEAR OLD AGREES IT'S A STRONG ODOR AND HE BEGINS TO FEEL DIZZY. I FEAR TO EVEN HAVE MY CHILDREN ESPECIALLY MY 1 YEAR OLD IN THIS VEHICLE ANYMORE AND THEY WERE THE REASON I PURCHASED IT. I'VE HAD MY VEHICLE IN A CERTIFIED FORD DEALERSHIP TWICE NOW SINCE I PURCHASED A FEW MONTHS AGO HAS EVER MENTIONED THIS ISSUE! THIS NEEDS TO BE RECALLED AND REPAIRED! DOES SOMEONE NEED TO BE HOSPITALIZED OR DIE BEFORE SOMETHING IS DONE. I FINALLY LOOKED ONLINE TO SEE IF THIS WAS A COMMON ISSUE AND OF COURSE IT IS! PLEASE FIX THIS, AN INVESTIGATION OVER A YEAR NOW AND NOTHING HAS HAPPENED. YOU HAVE A REPUTATION TO UPHOLD.
Fuel/propulsion system, Aug 25, 2018
WRENCH LIGHT CAME ON AS THE VEHICLE WAS TRAVELING AT APPROX 55 MPH ON A CITY HWY & VEHICLE SLOWED DRAMATICALLY & IDLED ROUGHLY. AFTER TURNING IT OFF & LETTING IT SIT FOR A MINUTE IT RESTARTED AND SEEMED OK. I TOOK IT TO THE DEALER TO CHECK & THEY CHECKED & SAID IT THREW A CODE P2111 & THEY ISOLATED IT TO A STUCK THROTTLE BODY. THEY REPLACE THE THROTTLE BODY AND CLEARED THE CODE.
Electrical system, Other or unspecified, Fuel/propulsion system, Jul 25, 2018
RANDOMLY HONKS WITH AND WITH FOB IN OR NEAR CAR AND WITHOUT THE CAR RUNNING. CHECK ENGINE LIGHT COMES ON AFTER GETTING FUEL, AND SOMETIMES IT DOES NOT STOP THE GAS WHEN PUMPING.... SEND A CODE FOR SENSOR IN FUEL COMPARTMENT.... DOOR PANELS CRACK
Exterior lighting, Fuel/propulsion system, Jul 11, 2018
THROTTLE POSITION. FUEL PEDDLE DOESN'T ALWAYS ACCELERATE WHEN BEING PUSHED. AS I PULL OUT THE CAR MAY ACCELERATE OR MAY NOT. SOMETIMES IT SUDDENLY LURCHES. VERY SCARY WHEN CROSSING THROUGH TRAFFIC. MY MECHANIC SAID IT'S GOING TO BE ME T-BONED.
Fuel/propulsion system, Jul 9, 2018
EXHAUST FUMES WHEN RUNNING AC STILL A PROBLEM AFTER THE FIELD SERVICE ACTION PERFORMED BY THE FORD DEALER. CAUSING HEADACHES AND LIGHTHEADED AFTER DRIVING WITH AC ON MY COMMUTES DUE TO LONG TIME EXPOSURE TO FUMES IN THE CABIN. HAVE TO TURN OFF AC AND OPEN MY WINDOWS. FEEL UNSAFE DRIVING MY VEHICLE CANNOT USE AC AND CALIFORNIA TEMPERATURES IN THE SUMMER OVER 90 DEGREES
Fuel/propulsion system, May 1, 2018
2013 FORD EXPLORER WAS DRIVING DOWN THE ROAD AT 60 MPH WHEN ALL OF A SUDDEN ACCELERATOR STOPPED WORKING AND WRENCH LIGHT CAME ON. I LOST ALL ACCELERATION ABILITY. LUCKILY I WAS IN MINIMAL TRAFFIC AND WAS ABLE TO COAST OFF TO THE SIDE OF THE ROAD. AS I WAS PULLING OVER, THE VEHICLE SPUTTERED A FEW TIMES AND I KILLED OUT THE VEHICLE AND LET IT SIT FOR A MINUTE THEN RESTARTED WITH NO TROUBLE.
Other or unspecified, Fuel/propulsion system, Apr 29, 2018
CONTINUE TO SMELL A BAD ODOR FROM VENTS. CONTACTED FORD, WENT TO DEALER TODAY, DID FREE FIIX, BUT PROBLEM NOT STILL EXISTS. IT DOES THIS OCCASSIONALLY AND LAST FEW MINUTES.
Other or unspecified, Fuel/propulsion system, Apr 15, 2018
CONTINUE TO SMELL A BAD ODOR FROM VENTS. CONTACTED FORD AND WANTED TO BRING IT IN BUT WILL COST MONEY TO HAVE IT CHECKED OUT. IT DOES THIS OCCASSIONALLY AND LASTS A FEW MINUTES. PREVIOUSLY HAVE SMELLED A STRONG GAS ODOR WHICH MADE ME HAVE A SEVERE HEADACHE FOR HOURS. THOUGHT THERE GOING TO BE A RECALL. HAVE 2013 BASE MODEL.
Electrical system, Engine, Fuel/propulsion system, Apr 10, 2018
MY EXPLORER HAS AN ISSUE WHEN STOPPED AND IN DRIVE WITH THE AC ON THE CAR PULLS/LUNGES FOWARD AS IF I HIT THE GAS/ ALSO WHEN IM PARKED AND THE AIR CON IS RUNNING AT SOME POINT THE ENGINE GOES DOWN BELOW 500 RPMS THEN KICKS UP TO 700 TO COMPENSATE THEN KICKS DOWN TO BELOW 500 , OVER AND OVER AGAIN. IF REV THE ENGINE A BIT, THEN IT GOES BACK DOWN TO NORMAL IDLE AND ITS FINE FOR MAYBE 10 MINUTES THEN DOES IT ALL OVER AGAIN. THIS CAN BE A SAFETY ISSUE AS THE CAR PULLS ITSELF FOWARD WITH NO HUMAN INTERACTION. THERE IS MULTIPLE WEBSITES DECLARING THIS IS A KNOWN ISSUE FOR THIS CAR. GOOGLE 2013 EXPLORER ROUGH AC IDLE YOU WILL SEE LOTS OF PEOPLE COMMENTING ON IT.
Other or unspecified, Fuel/propulsion system, Mar 28, 2018
THIS VEHICLE HAS THE EXHAUST FUME ISSUE WHERE THE CABIN FILLS WITH EXHAUST FUMES AND IS DIFFICULT TO DRIVE DUE TO THE SMELL. YOU HAVE TO DRIVE WITH THE WINDOWS DOWN IN ORDER TO TOLERATE DRIVING. THE RECENT RECALL WAS DONE - VEHICLE TAKEN TO DEALER TO HAVE THE AC REPROGRAMED AND TAILGATE SEALS INSPECTED. THIS DID NOT WORK. WE WILL BE TRADING THE VEHICLE IN AND PURCHASING ANOTHER VEHICLE SOON. THIS ISSUE NEEDS TO BE ADDRESSED. FORD HAS HAD TOO MANY SAFETY AND QUALITY ISSUES THAT GO IGNORED BY THE MANUFACTURER. THIS VEHICLE ALSO HAS THE PEELING PAINT ISSUE THAT FORD REFUSED TO ADDRESS AS WELL. POOR QUALITY - UNACCEPTABLE.
Fuel/propulsion system, Mar 8, 2018
TAKA TA RECALL I AM SMELLING GAS FUMES INSIDE OF THE CAR WHEN I DRIVE ITS ESPECIALLY BAD WHEN I HAVE MY HEAT OR AIR CONDITIONING ON. I ONLY SMELL IT WHEN THE CAR HAS BEEN IN MOTION FOR A COUPLE OF MINUTES.
Steering, Seats, Fuel/propulsion system, Feb 24, 2018
DOOR PANELS OUT OF LINE. RPMS DROP TO 0 WHILE SITTING, CARBON MONOXIDE, FRONT END NOISE, SEAT BROKE, BACK VENTS POURED WATER IN, TRANSMISSION SLIPPING BLINKER SWITCH REPLACED, MODULAR REPLACED, BACK UP CAMERA SYSTEM REPLACED. FRONT END WORKED ON MORE THAN 7 TIMES.
Fuel/propulsion system, Feb 5, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT NOTICED STRONG FUEL FUMES. THE VEHICLE WAS TAKEN TO FERNELIUS FORD LINCOLN INC (10459 NORTH STRAITS HIGHWAY, CHEBOYGAN, MI 49721, 844 327-8314) FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 70,000.
Structure, Fuel/propulsion system, Jan 29, 2018
MY 2013 EXPLORER HOOD WAS PEELING AND I HAVE TO HAVE IT REPAINTED. IT WAS RUSTING. ALSO I SMELL FUEL FUMES INSIDE THE VEHICLE, IT IS SO BAD, YOU HAVE TO STOP THE CAR AND GET OUT TO BREATH.
Fuel/propulsion system, Jan 25, 2018
THERE IS A VERY PROMINENT FUEL SMELL IN THE CABIN OF THE CAR. THIS IS PREVALENT WHILE THE CAR IS RUNNING, AIR VENTS ARE TURNED ON, AND THE CAR IS EITHER STOPPED (SUCH AS IN TRAFFIC, STOPPED AT A TRAFFIC LIGHT, ETC) OR SLOWLY ROLLING. THE FUMES ARE SO BAD IT SOMETIMES BURNS MY EYES AND I HAVE TO SHUT OFF THE HEAT IN THE CAR SO IT WILL STOP CIRCULATING. THIS OCCURS REGARDLESS IF I AM ACCELERATING OR JUST DRIVING SLOWLY. I FIRST NOTICED THIS IN JUNE OF 2017. I HAVE RECENTLY BEEN GETTING DIZZY AFTER DRIVING THE VEHICLE AND HAVE 3 SMALL CHILDREN THAT I HAVE TO DRIVE AROUND IN IT.
Structure, Engine, Fuel/propulsion system, Jan 17, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WITHIN LESS THAN A WEEK OF OWNING THE VEHICLE, CARBON MONOXIDE ENTERED THE VEHICLE. THE DEALER (SKALNEK FORD, 941 S LAPEER RD, LAKE ORION, MI 48362, (248) 693-6241) STATED THAT THERE WAS A TSB THAT COULD BE PERFORMED ON THE VEHICLE. AN UNKNOWN PART WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THEY WERE UNABLE TO PROVIDE A SOLUTION. THE MANUFACTURER ISSUED THREE RECALLS ON THE FUEL SYSTEM. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Other or unspecified, Fuel/propulsion system, Dec 27, 2017
CABIN HAS A VERY VERY STRONG SMELL OF NATURAL GAS. IT IS VERY CONCERNING. IT IS TOXIC TO BREATHE AND DANGEROUS! MY VEHICLE SEEMS UNSAFE TO DRIVE!
Fuel/propulsion system, Nov 16, 2017
FOR THE LAST 4 MONTHS I HAVE BEEN SMELLING EXHAUST WHEN I DRIVE WITH THE AC OR HEATER ON. I TOOK THE CAR INTO FORD FOR AN INSPECTION IN OCTOBER, AND WHILE THEY 'COULDN'T FIND ANYTHING WRONG', THEY DID QUOTE ME FOR $1,400 TO FIX WHAT MIGHT BE THE PROBLEM. THEY ALSO ASKED IF MAYBE I WAS JUST SMELLING OTHER FUMES WITH THE WINDOWS DOWN. I TOOK THE CAR TO A PRIVATE MECHANIC WHO INSPECTED IT AND SAID IT WASN'T SAFE TO DRIVE AND THAT FORD SHOULD BE COVERING THIS. I JUST CALLED THE DEALERSHIP ON 11/16/17 TO TRY AND GET AN APPOINTMENT FOR THE CUSTOMER SATISFACTION PROGRAM (17N03). THEY TOLD ME THEY WILL NOT BE GETTING PARTS IN FOR ANOTHER MONTH. THIS IS NOT ACCEPTABLE! I AM DRIVING MY 3-YEAR-OLD AROUND IN THIS CAR, WITHOUT THE HEATER ON TRYING TO MINIMIZE THE FUMES. MEANWHILE FORD IS TELLING ME THAT THE MEDIA HAS BLOWN THIS OUT OF PROPORTION AND ONLY POLICE VEHICLES SHOULD BE GETTING THE FIXES.
Fuel/propulsion system, Oct 27, 2017
WHEN I DRIVE FOR A COUPLE OF MILES. I START SMELLING GAS FUMES IN THE INSIDE OF MY CAR. EVEN AFTER I GET OUT OF MY VEHICLE AND PUT MY NOSE TO THE HOOD I CAN SMELL GAS FUMES.
Other or unspecified, Engine, Fuel/propulsion system, Oct 17, 2017
CARBON MONOXIDE / EXHAUST ENTER INTO THE CABIN DURING DAILY DRIVING. CONFIRMED WITH GAS DETECTOR
Other or unspecified, Fuel/propulsion system, Oct 11, 2017
TODAY, I WAS DRIVING DOWN THE HIGHWAY WITH MY AC ON AND BEGAN TO SMELL A STRONG ODOR OF FUEL. AS I DROVE THE SMELL GOT STRONGER. I FINALLY GOT TO MY DESTINATION 10 MINUTES LATER AND FELT SICK AND HAD A HEADACHE.