2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints
2,234 reports, newest first.
Engine, Aug 23, 2019
I OWN AT 2013 FORD EXPLORER SPORT. ON TWO SEPARATE OCCASIONS I HAVE TAKEN MY EXPLORER TO THE DEALERSHIP BECAUSE WE KEEP SMELLING EXHAUST WHEN WE ACCELERATE . THE DEALERSHIP HAS MADE ATTEMPTS TO REPAIR THE LEAK BUT AS OF TODAY IT'S STILL DOING IT. I CALLED FORD TODAY TO SEE IF HAS ANY MORE INFORMATION THEY COULD PASS ALONG TO REMEDY THIS PROBLEM AND THEY ONLY REFERRED ME BACK TO THE DEALERSHIP. THE SULFUR IS SO BAD SOMETIMES WE HAVE TO ROLL DOWN THE WINDOWS FOR FRESH AIR WHICH IS NOT ALWAYS GOOD WHEN THE WEATHER IS BAD. IT HAPPENS WITH THE AIR/HEAT IS ON AND WHEN IT'S NOT ON. I'M AT A LOSS NOW ON HOW TO GET THIS REPAIRED AS IT SEEMS NO ONE KNOWS EXACTLY WHAT IS CAUSING IT AND NO ONE IS TAKING OWNERSHIP OF THE PROBLEM.
Steering, Aug 22, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE CONTACT WAS MAKING A RIGHT TURN INTO THE DRIVEWAY, THE POWER STEERING SUDDENLY MALFUNCTIONED. THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION AND THE SERVICE POWER STEERING MESSAGE DISPLAYED. THE VEHICLE WAS TOWED TO FRENCHIES FORD (216 EAST ORVIS ST, MECCENA, NY) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY AND STEERING SHAFT WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 120,000.
Steering, Aug 22, 2019
2013 FORD EXPLORER SPORT - MY VEHICLE IS HAVING DANGEROUS STEERING ISSUES. MY VEHICLE IS APPEARS TO BE EXPERIENCING AN INTERMITTENT POWER STEERING FAILURE. WHILE DRIVING THE VEHICLE AT ANY SPEED THERE APPEARS TO BE STEERING LOSS. THERE ALSO APPEARS TO BE LOSS OF STEERING WHEN AT DIFFERENT STEERING ANGELS. IT APPEARS TO SHUT DOWN THE POWER THAT IS BEING SENT TO THE POWER STEERING ASSIST. THIS FAULT HAPPENS WHEN IN ANY LOCATION, HIGHWAY, PARKING LOT, LOCAL STREET, CITY STREET, ETC. THE ISSUE HAPPENS RANDOMLY AT ALL SPEEDS AND SOMETIMES WHEN THE VEHICLE IS STATIONARY. THE MOST DISCOURAGING ASPECT OF THIS PROBLEM WITH THE VEHICLE IS THAT FORD HAD RECOGNIZED THE SAME EXACT PROBLEM WITH THE SAME MAKE AND MODEL VEHICLE OF MINE, THAT WERE ONLY BUILT JUST MONTHS BEFORE MINE. IT IS ALSO DISAPPOINTING TO SEE THAT FORD IS NOT EVEN LOOKING INTO THE ISSUE (AS TOLD BY CUSTOMER CARE REPRESENTATIVE IN THE PHILIPPINES).
Seats, Aug 20, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE THIRD ROW SEATS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO FRONTIER FORD (3701 STEVENS CREEK BLVD, SANTA CLARA, CA 95051, (408) 241-1800) WHERE IT WAS DIAGNOSED THAT THE SEAT MOTOR AND SEAT HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. AN ENGINEER WAS INFORMED ABOUT THE FAILURE, BUT NO ACTION WAS TAKEN. THE VEHICLE WAS TAKEN TO SUNNYVALE FORD (650 E EL CAMINO REAL, SUNNYVALE, CA 94087, (408) 215-9949), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 67,000. THE VIN WAS INVALID.
Steering, Aug 19, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE CONTACT WAS REVERSING OUT OF HIS DRIVEWAY, THE STEERING WHEEL SEIZED. THE CONTACT ATTEMPTED TO TURN THE STEERING WHEEL RIGHT TO LEFT AND NOTICED A VERY LOUD ABNORMAL, WINDING NOISE. ALSO, THE POWER STEERING WARNING INDICATOR ILLUMINATED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE ELECTRIC RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. TERREBONNE FORD LINCOLN (339 ST CHARLES ST, HOUMA, LA 70360, (985) 876-5100) WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Steering, Aug 17, 2019
VEHICLE HAS BEEN THROUGH 4 STEERING RACKS EACH TIME IT IS REPLACED THE VEHICLE HAS LEFT THE SERVICE SHOP ONLY TO RETURN IN LESS THAN 24 HOURS. STEERING TIGHTENS UP RENDERING THE VEHICLE ALMOST IMPOSSIBLE TO DRIVE. DASHBOARD DISPLAYS WARNINGS SUCH AS POWER STEERING FAILURE, SERVICE POWER STEERING, POWERTRAIN LOCK, ETC. THIS HAPPENS WHILE DRIVING. ONCE I WAS ON A BACK ROAD, ONCE ON A HIGHWAY AND ONCE ON A SERVICE ROAD JUST MILES FROM THE DEALERSHIP
Power train, Aug 15, 2019
TRANSFER CASE LEAK AND FAILURE AT ~76000 MILES. NO APPARENT CAUSE. LEAK CREATES BURNING SMELL IN CABIN OF VEHICLE
Steering, Aug 15, 2019
THE ELECTRONIC POWER STEERING SUDDENLY BECAME INOPERABLE WHILE DRIVING
Other or unspecified, Aug 15, 2019
I PURCHASED THIS VEHICLE AND IT CONSTANTLY FLOODS INSIDE THE VEHICLE WHEN IT RAINS OR I GO THROUGH AN AUTOMATIC CAR WASH. THIS HAS BEEN OVER 3 YEARS OF ME PAYING PEOPLE TO BLOW OUT SUN ROOF. TO NO AVAIL. I DRIVE AND WATER CONSTANTLY POURS FROM THE CEILING CONSOLE, SEATBELT HOLES ON EITHER SIDE OF THE CAR AND FROM UNDER THE DASHBOARD AREA. ALMOST 6 TO 8 INCHES DEEP OF WATER AT TIMES. I HAVE TO DRIVE WITH TOWELS ON MY LAP AND SHOWER CURTAINS ON THE FLOORS. MY INSURANCE COMPANY IS NO HELP, NEITHER IS DEALERSHIP OF PURCHASE.
Suspension, Power train, Vehicle speed control, Aug 15, 2019
FRONT SWAY BAR LINKS HAVE BEEN KNOCKING OVER 1 YEAR AGO. AT THE TIME MY CAR WAS ONLY 5 YEARS OLD. AT FIRST THE FORD DEALERSHIP THEY THOUGHT IT WAS VALVE BODY IN THE SUSPENSION THE FIRST TIME THEY CHECKED. EXPLORER WAS JERKING WHEN I SLOWED DOWN TO A STOP. THE SECOND TIME I TOOK IT IN THEY SAID IT WAS THE THROTTLE BODY. THEY REPLACED THAT BECAUSE I COMPLAINED THAT I HAVE HAD SO MANY PROBLEMS WITH A 5 TO 6 YEAR OLD CAR. ONLY HAS 77,000 MILES ON IT.
Air bags, Aug 15, 2019, crash
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 50 MPH, A DEER JUMPED OUT IN FRONT OF THE VEHICLE AND LEFT THE CONTACT NO TIME TO BRAKE CAUSING THE VEHICLE TO CRASH INTO THE DEER. THE DEAR WAS STUCK IN THE GRILL FOR A FEW SECONDS. THEN THE DEAR LOOSENED ITSELF AND RAN OFF. THE AIR BAGS DID NOT DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS ABLE TO BE DRIVEN AFTER THE CRASH. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A LOCAL INDEPENDENT MECHANIC WHERE AN ESTIMATE ON THE COSMETIC REPAIRS WERE PENDING. THE VEHICLE WAS NOT REPAIRED AS OF YET. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Vehicle speed control, Engine, Aug 14, 2019
I HAVE A 2013 FORD EXPLORER AND HAVE BEEN RECENTLY EXPERIENCING RANDOM, DANGEROUS STALLS DUE TO A FAULTY THROTTLE BODY. I HAVE HAD THE THROTTLE BODY CLEANED TWICE AND IT CONTINUES TO FAIL, LEAVING OUR CAR IN A "LIMP-HOME MODE" IN DANGEROUS ROAD CONDITIONS. IT USUALLY STALLS WHEN ACCELERATING FROM A LOW IDLE POSITION, SUCH AS SITTING AT A STOPLIGHT AND THEN ACCELERATING. HOWEVER, IT HAD ALSO STALLED WHILE TRAVELING HIGHER SPEEDS AND THEN ACCELERATING. ONCE I PULL OFF THE ROAD, THE CAR ENGINE SHAKES VIOLENTLY UNTIL I'M ABLE TO PUT IN PARK AND THEN TURN THE IGNITION OFF. AFTER A FEW SECONDS THE ENGINE WILL USUALLY RESTART AT NORMAL IDLE AND PROPER ENGINE FUNCTION IS RESTORED UNTIL THE NEXT THROTTLE BODY FAILURE.
Engine, Aug 13, 2019
VEHICLE LOSES POWER WHEN ACCELERATING UP HILL OR ON FLAT SURFACE. TAKE OFF POWER IS DIMISHED AND VEHICLE WILL SOMETIMES DIE UNEXPECTEDLY WHEN ACCELERATING.
Steering, Aug 12, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE ACCELERATING FROM A STOP, THE POWER STEERING FAILED AND THE POWER STEERING ASSIST WARNING INDICATOR FLASHED. COOK COUNTY FORD (1000 S HUTCHINSON AVE, ADEL, GA 31620, (229) 896-7411) WAS CONTACTED AND STATED THAT DIAGNOSTIC TESTING WOULD BE NEEDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 125,000. *TT
Engine, Aug 12, 2019
FRONT MANIFOLD CRACK THAT IS ALLOWING EXHAUST FUMES TO ENTER THE VEHICLE.
Visibility/wiper, Aug 9, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT NOTICED THAT THE WINDSHIELD MOLDING SEALANT DETACHED FROM THE VEHICLE WITHOUT WARNING. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Other or unspecified, Aug 7, 2019
WHILE DRIVING THE CARE BEGINS TO SLOW DOWN EVEN THOUGH I AM HITTING THE ACCELERATOR AND EVENTUALLY COMES TO A COMPLETE STOP WHERE I HAVE TO PULL OFF THE SIDE OF THE ROAD AND TURN OFF THE CAR AND RESTART. THEN I WILL START DRIVING AND IT WILL HAPPEN AGAIN. IN A 10 MINUTE DRIVE THE OTHER DAY IT TURNED OFF 3 TIMES. HAVEN'T DRIVEN THE CAR IN OVER A WEEK BECAUSE I'M SCARED IT WILL HAPPEN TO ME AND CAUSE AN ACCIDENT.
Visibility/wiper, Aug 7, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE CLIMATE CONTROL TEMPERATURE REMAINED AT THE HIGH HEAT SETTING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO APPLE FORD OF LYNCHBURG (2113 LAKESIDE DR, LYNCHBURG, VA 24501, (434) 385-5012) WHERE IT WAS DIAGNOSED THAT THE FRONT CONTROLS INTERFACE MODULES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS223-28019. THE FAILURE MILEAGE WAS APPROXIMATELY 149,121. CONSUMER STATED IN MY ATTEMPTS TO CUT OFF THE HEAT (IT WAS A 95* DAY) FROM BLOWING, I ALMOST HIT A CEMENT GIRDER. THIS WAS ONLY 1 OF MANY TIMES THAT THIS HAPPENED. THE HEAT WOULD CUT OFF. ____ THIS CREATED A DANGEROUS SITUATION _____. SINCE-FORD GAVE ME A COMPARABLE VEHICLE TO DRIVE AND THE REPAIRS HAVE NOW BEEN MADE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Steering, Aug 7, 2019
POWER STEERING FAILED WHILE DRIVING ON A CITY STREET.
Steering, Aug 6, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT STATED THAT IT BECAME DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. FERRARIO AUTO TEAM (LOCATED AT 2472 CORNING RD, ELMIRA, NY 14903, (855) 468-5337) WAS CONTACTED BY PHONE AND STATED THAT THERE WERE NO RECALLS. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.
Steering, Aug 6, 2019
WHEN DRIVING THE STEERING BECAME IMPOSSIBLE FOR MY WIFE TO STEER THE CAR. POWER STEERING ASSIST LIGHT CAME ON ALONG WITH ADVANCE TRAC LIGHT. THIS HAPPENED ON 2 SEPARATE OCCASIONS. THE FIRST TIME WE WERE TRAVELING DOWN A HIGHWAY AND THE SECOND TIME SHE WAS PARKING IN THE GARAGE. SHE WAS UNABLE TO PARK THE CAR STAIGHT IN THE GARAGE. WE TOOK THE CAR TO HERMAN FORD IN LUVERNE, MN TO BE REPAIRED. WE WERE TOLD THE PROBLEM IN THE STEERING GEAR. THROUGH MY RESEARCH FORD HAS RECALLED OTHER EXPLORERS WITH THE SAME PROBLEM. FORD IS TELLING ME THAT MY CAR DOES NOT FALL UNDER THE RECALL. THIS PROBLEM CREATES A DANGEROUS SITUATION WHEN IT OCCURS.
Steering, Electronic stability control (ESC), Aug 5, 2019
WHEN TRAVELING LONG DISTANCES, USUALLY OVER AN HOUR, THE WARNING FOR POWER STEERING AND SERVICE ADVANCE TRAC COMES ON. THE POWER STEERING WILL LOCK UP AND WILL BE DIFFICULT TO DRIVE AFTER VEHICLE HAS BEEN PARKED AND ONCE ITS STARTED BACK UP AGAIN.
Vehicle speed control, Aug 5, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 50 MPH ON THE EXPRESSWAY, THE VEHICLE ACCELERATED INDEPENDENTLY TO 60 MPH. THE CONTACT DEPRESSED THE BRAKE PEDAL TO STOP THE VEHICLE AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. ALSO, THE WRENCH WARNING ICON ILLUMINATED. THE CONTACT WAS CLOSE TO HER RESIDENCE AND WAS ABLE TO DRIVE HOME. THE VEHICLE WAS TAKEN TO BEACH FORD (2717 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452, (757) 486-2717) WHERE THE CONTACT WAS ADVISED TO BRING THE VEHICLE BACK WHEN THE WRENCH WARNING ICON ILLUMINATED AGAIN. IN ADDITION, WHILE DRIVING ON THE EXPRESSWAY, THE VEHICLE SLOWED DOWN, FAILED TO ACCELERATE, AND SHOOK. THE WRENCH WARNING ICON ILLUMINATED AGAIN. THE CONTACT WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO BEACH FORD, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED FOUR TIMES. THE CONTACT STATED THAT SHE JUST PURCHASED THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Power train, Aug 2, 2019
DOES NOT SHOW UP IN PARK WHEN IN PARK. IF THE IN PARK IS NOT LIT UP IT WILL LEAVE RELAYS WILL BE LEFT OPEN AND RUN DOWN BATTERY.HAVE LOOKED ON LINE AND THERE HUNDREDS OF THOUSANDS OF THIS ISSUE ON MULTIPLE DIFFERENT VEHICLES.
Electrical system, Aug 1, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE INSTRUMENT PANEL WAS BLANK AND INOPERABLE. THE VEHICLE WAS TAKEN TO MEL HAMBELTON FORD (11771 W KELLOGG AVE, WICHITA, KS 67209, (316) 462-3673), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 145,343.