2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints
2,234 reports, newest first.
Power train, Aug 1, 2019
TRANSFER CASE LEAK AND FAILURE AT 82755 MILES. NO APPARENT CAUSE. CAR LURCHED FORWARD TWICE AND ALMOST HIT VEHICLES IN FRONT OF CAR
Visibility/wiper, Aug 1, 2019
THE MOLDING ON THE DRIVERS SIDE OF THE WINDSHIELD SUDDENLY DETACHED AND FLEW OFF DURING TRAVEL. THIS ACTUALLY HAPPENED 2 YEARS AGO AND WE REPLACED THE PART ($200) AND INSTALLED IT OURSELVES. WELL GUESS WHAT HAPPENED AGAIN? THE PASSENGER SIDE MOLDING DETACHED AND FLEW OFF DURING TRAVEL THIS TIME. BOTH TIMES THIS OCCURRED AT FREEWAY SPEEDS. NOW I KNOW FOR SURE IT'S A FAULTY PART AND NOT A FLUKE. I AM SUPER FRUSTRATED THAT I HAVE TO COVER THE COST OF THIS A SECOND TIME. ALSO TO HAVE PIECES OF YOUR VEHICLE FLYING OFF AND POTENTIALLY HITTING OTHER VEHICLES WHO ARE ALSO TRAVELING FREEWAY SPEEDS IS A HUGE SAFETY RISK. NOT TO MENTION IT MAKES THE VEHICLE LOOK REALLY UGLY. I AM FILLING THIS FORM OUT AT WORK AND AM UNABLE TO UPLOAD A PHOTO, BUT IF YOU GOOGLE FORD EXPLORER WINDSHIELD MOLDING ISSUES YOU WILL SEE EXACTLY WHAT I AM REPORTING IS NOT AN UNCOMMON OCCURRENCE.
Other or unspecified, Jul 30, 2019
MY BLUTOOTH PAIRING WITH IPHONE WAS COMPROMISED BY SOMEONE OTHER THEN ME. IT WOULDNT LET ME LISTEN TO BLU TOOTH ON MY PHONE. WHEN IT DID LET ME LISTEN THE MUSIC THAT ONCE SOUNDED GOOD NOW NO MATTER WHAT I DID IT SOUNDED HORRIBLE. ANOTHER THING I NOTICED WAS THE PERFORMANCE SEEMED TO BE GREATLY INCREASED WITH POOR MPG AND THEN AFTER AWHILE AND STILL IS THIS WAY THERE IS A LACK OF PERFORMANCE AND THE MOTOR HAS A COMPLETELY WEIRD SOUND SINCE THIS STARTED HAPPENING. I FORGOT TO MENTION I HAD PREVIOSLY HAD MY PHONE CONNECTED THRU THE SYNC APP AND IT HAD SOME NICE FEATURES I WAS USING UNTIL ALL THIS UNEXPLAINABLE THINGS STARTED HAPPENING. ONCE I NOTICED THE VOLUME ON THE RADIO WAS ALL THE WAY UP THE NEXT TIME I HAD ENTERED MY VEHICLE. AND IT SEEMED LIKE IN 2017 IT WOULD ONLY HAPPEN WHEN I WAS NOT FAR FROM MY HOUSE AND AS TIME WENT ON IT SEEMED LIKE THEY COULD CHANGE SETTINGS NO MATTER WHERE I WAS. I WOULD PROGRAM SYNC SETTINGS AND BEFORE YOU KNOW IT SYNC IS DOING EXCATLY WHAT I HAD TURNED OFF. THERE WAS A COUPLE OTHER THINGS I WROTE DOWN BACK WHEN THEY HAPPENED THAT I NEED TO FIND AND THEN I CAN REPORT BACK.
Fuel/propulsion system, Jul 30, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE FUEL DELIVERY MODULE WAS CRACKED AND FUEL WAS LEAKING UNDERNEATH THE VEHICLE. CAUSEWAY FORD LINCOLN (375 NJ-72, STAFFORD TOWNSHIP, NJ 08050, (609) 597-8083) CONFIRMED THE FAILURE AND STATED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE DEALER WAS CURRENTLY REPAIRING THE VEHICLE. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 78,000.
Steering, Jul 29, 2019
DRIVING THE CAR SATURDAY THE 20TH OF JULY, RUNNING REGULAR ERRANDS, THE CAR WAS FINE. WOKE UP SUNDAY MORNING TO GO TO CHURCH AND THE STEERING STARTED GRINDING WHEN I TURN THE WHEEL. TOOK IT TO THE MECHANIC AND HE SAID IT WAS THE STEERING GEAR AND ONLY FORD CAN FIX THAT, BUT WHO HAS 1600.00.
Power train, Structure, Other or unspecified, Jul 27, 2019
PILLARS FLYING OFF CAR AND POWER TRANSFER UNIT NOT WORKING
Steering, Jul 23, 2019
WHILE TRAVELING IN A FORWARD DIRECTION ON A CITY STREET, AN ALERT FOR POWER STEERING MALFUNCTION APPEARED. A FEW SECONDS LATER, THE POWER STEERING SYSTEM COMPLETELY FAILED AND THE STEERING LOCKED UP. I WAS UNABLE TO TURN THE STEERING WHEEL LEFT OR RIGHT. A QUICK RESEARCH OF THE FORD EXPLORER POWER STEERING RESULTED WITH A LARGE FORUM OF PEOPLE WITH SAME PROBLEM. THE DEALER MY VEHICLE WAS TAKEN TO STATED I WAS THE SECOND ONE IN A WEEK. A RECALL WAS DONE FOR THIS SPECIFIC ITEM WAS DONE, BUT FOR ALL WHEEL/4 WHEEL DRIVE ONLY. I FEEL THIS PARTICULAR PRODUCT IS UNSAFE, ESPECIALLY SINCE THE VEHICLE WAS IN MOTION.
Steering, Jul 23, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. SHORTLY AFTER THE CONTACT PURCHASED THE VEHICLE, THE EPS WARNING INDICATOR FLASHED, INDICATING A POWER STEERING FAILURE. WILSON FORD LINCOLN (328 MAIN ST, LOGAN, UT 84321) SCHEDULED A DIAGNOSTIC APPOINTMENT FOR AUGUST 5, 2019. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING); HOWEVER, THE VEHICLE EXHIBITED THE SAME FAILURE AS THE RECALL CAMPAIGN. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE12017 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.
Steering, Jul 22, 2019
WHILE OPERATING 2013 FORD EXPLORER ON HIGHWAY AT APPROXIMATELY 30 MPH THE RIGHT WHEEL SUDDENLY TURNED 45 DEGREES RIGHT CAUSING THE VEHICLE TO UNEXPECTEDLY VEER TO RIGHT TOWARDS CURB AND PEDESTRIAN WALKWAY. A VISUAL INSPECTION SHOWED THE OUTER TIE ROD DISCONNECTED FROM OUTER TIE ROD CONNECTOR WITHOUT WARNING. MECHANIC DETERMINED THE MALE THREAD ON OUTER TIE ROD "WORKED" IT'S WAY OUT OF THE FEMALE OUTER TIE ROD CONNECTOR. THE METAL THREADS ON THE END OF THE TIE ROD WERE STRIPPED ALLOWING OUTER TIE ROD AND TIE ROD CONNECTOR TO SLIDING IN AND OUT FREELY WITHOUT ANY ROTATION(LOOSENING/TIGHTENING) OF TIE ROD END. FORTUNATELY NO PERSONAL INJURY WAS SUSTAINED BY ANYONE INVOLVED. AT TIME OF THE INCIDENT THE VEHICLE HAD APPROXIMATELY 40,000 MILES AND WAS IN EXCELLENT CONDITION RECEIVING REGULAR SERVICE. I BELIEVE THE OEM EQUIPMENT ON THE VEHICLE IS DEFECTIVE AND RUNS THE RISK OF SERIOUS INJURY OR DEATH IF IT WERE TO FAIL AT HIGHWAY SPEED. I CONTACTED FORD CUSTOMER SERVICE TO EXPLAIN INCIDENT AND THEY SIMPLY STATED THE VEHICLE WAS OUT OF WARRANTY. THEY DID NOT SEEM TO BE INTERESTED IN THE DETAILS OF MECHANICAL FAILURE AS THEY DID NOT CONNECT ME WITH A TECHNICIAN. CUSTOMER SERVICE REPRESENTATIVE TOLD ME IF THEY WOULD MARK IT AS A SIMPLE TIE ROD FAILURE AND IF ENOUGH PEOPLE "COMPLAIN" THEY WOULD CONTACT ME. OUT OF ABUNDANCE OF CAUTION I REPLACED BOTH LEFT AND RIGHT TIE RODS AND TIE ROD ENDS TO PREVENT FURTHER FAILURE. REPAIRS COST INCLUDING LABOR EXCEEDED $750 PHOTOS OF FAILED PARTS ATTACHED PLEASE CONTACT ME FOR FURTHER INFORMATION/QUESTIONS.
Structure, Jul 22, 2019
OVER THE PAST YEAR OR SO, THE PAINT ON THE HOOD OF MY EXPLORER HAS BEEN BUBBLING AND PEELING ALONG THE PERIMETER. WE BROUGHT IT TO OUR LOCAL FORD DEALERSHIP. THEY TOOK PICTURES AND CONTACTED THE FORD HEADQUARTERS. THE LOCAL DEALERSHIP WAS TOLD, BECAUSE MY VEHICLE IS NO LONGER UNDER WARRANTY, THEY CAN'T HELP. AS I RESEARCHED THE ISSUE TO SEE IF OTHERS WERE HAVING THE SAME PROBLEM, I FOUND MANY COMPLAINTS, LAWSUITS PENDING, AND ARTICLES WRITTEN ABOUT THIS SAME ISSUE. I WENT THROUGH THE PROPER CHANNELS, CONTACTED FORD CUSTOMER SERVICE ONLINE AND THROUGH MESSENGER, BUT STILL HAVE BEEN TOLD IT IS NOT FORD'S FAULT. I TAKE VERY GOOD CARE OF MY VEHICLES AND HAVE ALWAYS PURCHASED VEHICLES FROM FORD. MY 2013 FORD EXPLORER LOOKS LIKE NEW FROM THE INSIDE. THE OUTSIDE LOOKS FINE, AS WELL, EXCEPT THE HIDEOUS HOOD PERIMETER. THE HOOD IS EMBARRASSING, PERIOD. I DON'T DESERVE THE POOR SERVICE I AM GETTING FROM THE ENTIRE FORD COMPANY. THE FACT THAT IT IS NO LONGER UNDER WARRANTLY SHOULDN'T MATTER WITH THIS ISSUE. THE PAINT SHOULD NOT BE BUBBLING AND PEELING LIKE THIS. SOMEONE AT FORD IS TO BLAME OR WHOEVER IS IN CHARGE OF THE HOOD/PAINT/MATERIAL TO MAKE THE HOOD. I WILL KEEP FIGHTING UNTIL FORD PAYS TO HAVE MY HOOD REDONE. I HAVE CONTACTED ZESTAR, THE FORD CEO, PRESIDENT, ETC. AND A DETROIT FREE PRESS JOURNALIST WHO WROTE ABOUT FORD'S TRANSIMISSION DECEITFUL COVERUP. I AM NOT ASKING FOR ANYTHING MORE THAN TO HAVE THE HOOD OF MY CAR FIXED. THIS IS RIDICULOUS. **IN THE UPLOADED FILE BELOW, IT ASKS FOR A DATE IN WHICH THIS OCCURRED. I DO NOT HAVE AN EXACT DATE. IT HAS BEEN ONGOING AND IS OBVIOUSLY GETTING WORSE AS TIME GOES ON.
Suspension, Jul 17, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). GULLO FORD OF CONROE (LOCATED AT 925 INTERSTATE 45 S, CONROE, TX 77301, (281) 367-0000) STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE DEALER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Steering, Electrical system, Jul 17, 2019
THE STEERING BECAME SO BAD IT WAS NOT SAFE TO DRIVE AND COULD EASILY HAVE CAUSED A BAD ACCIDENT. I DID NOT LET MY WIFE DRIVE IT. LOCAL AUTO REPAIR SHOP SAID IT IS AN ELECTRICAL ISSUE IN THE STEERING SO I DROVE IT UNSAFELY TO FORD DEALER WHO TOLD US IT IS AN ISSUE WITH THE STEERING GEAR. THIS SHOULD NOT HAPPEN IN A 2013 VEHICLE WITH A LITTLE OVER 100K MILES
Structure, Jul 16, 2019
I AM WRITING THIS LETTER IN REGARDS TO MY 2013 FORD EXPLORER XLT. I'VE NOTICED A FAST ACTING PAINT FLAW THAT IS GROWING IN CRITICALITY, AND IS GROWING INCREASINGLY FRUSTRATING EACH DAY! WHEN I PURCHASED THE VEHICLE, THIS WAS NOT RECOGNIZABLE TO THE EYE OBVIOUSLY, AS I WOULDN'T HAVE PURCHASED THE VEHICLE OTHERWISE. CURRENTLY, THE PAINT IS BUBBLING UP AROUND THE ENTIRE EDGE OF THE HOOD. ON 7/14 ONE OF THOSE BUBBLES OF PAINT FLAKED OFF, WHICH WILL NOW LEAD TO OTHER MAJOR ISSUES WITH THE PAINT AND LOOK OF, NOT ONLY THE HOOD, BUT ESSENTIALLY THE ENTIRE CAR. AT THIS POINT I'VE BEEN FORCED TO DISCONTINUE TAKING THIS VEHICLE THROUGH THE CAR WASH (TOUCH OR NO TOUCH), AS MORE PAINT WILL FLAKE OFF. NOT ONLY THAT, I AVOID THE AREAS WHEN I WASH AND WAX THE VEHICLE BY HAND. IF WHAT FORD'S SLOGAN RINGS TRUE (BUILT FORD TOUGH), THEN I MUST SAY, THAT I'M PERFECTLY FINE WITH DOING BUSINESS ELSEWHERE, AS THIS PAINT JOB IS FAR FROM TOUGH, IT'S ROUGH! I PRIDE MYSELF IN BEING A HARD WORKING CONSUMER, AND WHEN I TAKE THE PLUNGE TO SPEND THIS AMOUNT OF MONEY TO PURCHASE A PRODUCT, I WANT TO STEP BACK AND BE PROUD OF IT, AND THE HARD WORK THAT IT TOOK TO BE IN A POSITION TO MAKE THIS KIND OF PURCHASING DECISION. I WOULD ALSO EXPECT A SENSE OF PRIDE FROM THE COMPANY'S PERSPECTIVE TO STAND BY YOUR PRODUCT, AND THAT IS PRECISELY WHY I'M WRITING THIS COMPLAINT LETTER.
Steering, Jul 15, 2019
MY 2013 EXPLORER LOSSES POWER STEERING DUE TO MECHANICAL MALFUNCTIONING WHILE DRIVING THE CAR. IT WAS DISCOVERED THE ELECTRONIC POWER STEERING SYSTEM HAD FAILED DUE TO OVERHEATING. ACCORDING TO THE DEALER, MY VEHICLE WAS EXCLUDED FROM THE RECALL 14V286000 WHICH WAS NOTED MAY 29, 2014. I REPAIRED THE CAR AT THE COST $2,600.00. I CONTINUE TO HAVE ISSUES WITH THE POWER STEERING.
Steering, Jul 14, 2019
POWER STEERING FAULT TWICE WHEN MAKING SHARP TURN
Steering, Jul 12, 2019
MALFUNCTION REGARDING "STEERING ASSIST FAULT" KEEPS SHOWING UP. LOSS OF POWER STEERING ALL OF THE SUDDEN THAT ALMOST RESULTED IN A CRASH. I SEE RECALLS ABOUT STEERING ASSIST FAULT BUT MINE IS NOT LISTED. IT HAS HAPPENED IN MOTION AND WHEN FIRST STARTING UP THE VEHICLE.
Steering, Jul 12, 2019
DRIVING DOWN THE EXPRESSWAY GOING 75MPH WHEN WE GOT A POWER STEERING FAULT ERROR. WE LOST ALL POWER STEERING AND TRACTION CONTROL. VERY SCARY WITH OUR 3 SMALL CHILDREN IN THE CAR IN THE MIDDLE OF THE EXPRESSWAY. CALLED FORD AND WAS TOLD THAT WHILE THERE WAS A RECALL FOR THIS ISSUE, OUR VIN WAS NOT INCLUDED. DOESN'T MAKE ANY SENSE SINCE IT IS THE EXACT SAME ISSUE THAT MODELS UNDER THE RECALL ARE EXPERIENCING. FORD NEEDS TO ADDRESS THIS ASAP. WE PULLED OVER, TURNED OFF AND RESTARTED THE VEHICLE AND THE FAULT WENT AWAY AND WE REGAINED POWER STEERING. THANKFULLY THERE WAS NOT MUCH TRAFFIC OTHERWISE WE COULD HAVE BEEN SERIOUSLY INJURED IN AN ACCIDENT.
Engine, Jul 12, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE PULLING INTO A PARKING SPACE AND MAKING A RIGHT TURN, THE ENGINE SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. DURING THE FAILURE, THE POWER STEERING SUDDENLY BECAME INOPERABLE AND THE STEERING WHEEL WAS DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 56,000.
Structure, Jul 12, 2019
TAKARA RECALL THE HOOD OF MY 2013 FORD EXPLORER HAS A CORROSION ON IT. PAINT IS PEELING AND BUBBLING. THE ALUMINUM HAS A POWDER LOOK TO IT AND IS WEEK. AFTER TIME HOOD COULD COME UNLATCHED DO TO ALUMINUM CORROSION. FORD IS AWARE OF PROBLEM BUT WON'T FIX OUT SIDE OF 3/36000 MILE WARRANTY.
Steering, Jul 11, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE POWER STEERING ASSIST MALFUNCTIONED, WHICH NEARLY CAUSED A CRASH. PARADISE FORD (1360 W KING ST, COCOA, FL 32922, (888) 379-8533) STATED THAT THERE WAS NO RECALL ON THE VEHICLE AND SUGGESTED THAT THE POWER STEERING ASSIST WAS FAULTY. AN INDEPENDENT MECHANIC PROVIDED A SECOND OPINION AND REACHED THE SAME DIAGNOSIS. THE MANUFACTURER ALSO STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL OR EXTENDED WARRANTY. THE FAILURE MILEAGE WAS 92,000.
Electrical system, Jul 11, 2019
THE "DOOR AJAR" WARNING CONTINUES TO APPEAR AFTER DRIVER DOOR IS SHUT. ONCE THE CAR IS IN MOTION AND COMES TO A STOP, THE WARNING WILL AUDIBLY BEEP AND DISPLAY A MESSAGE TO SHIFT TO PARK, THUS DISTRACTING THE DRIVER. THE WARNING PREVENTS THE DOME LIGHTS WAS SHUTTING OFF UNTIL THE CAR IS IN MOTION. ALL OF WHICH IS A DRAIN ON THE CAR BATTERY. ISSUE APPEARS TO BE A FAULTY CAR DOOR SENSOR. I'VE CLEANED IT, BUT IT ONLY OFFERED A TEMPORARY FIX.
Steering, Jul 10, 2019
WHEN I TURN THE WHEEL IN MY VEHICLE IT MAKES A LOUD CLUNK NOISE AND ALSO WHEN I APPLY MY BRAKES. I LOOKED UP ALL FORD EXPLORER RECALLS AND NOTICED ONE IN 2014 THAT HAS TO DO WITH THE ELECTRIC POWER ASSIST SYSTEM. HOW CAN I KNOW IF MY VEHICLE WAS ON THE RECALL LIST BEING SO LONG AGO AND CAN THIS BE COVERED UNDER THAT RECALL? I SEE ALOT OF COMPLAINTS INVOLVING THIS SAME ISSUE. I BOUGHT THE CAR USED IN 2017.
Steering, Jul 10, 2019
SOMETIMES THE STEERING LOCKS UP EVEN WHEN MOVING HAVE TO SHUT DOWN ENGINE WAIT A MINUTE AND RESTART TO GET SOME POWER STEERING RE-ACTIVATED
Suspension, Jul 9, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). RED MCCOMBS FORD (8333, I-10, SAN ANTONIO, TX 78230, (210) 996-2678) WAS CONTACTED AND DID NOT HAVE THE PART WITHIN A REASONABLE TIMEFRAME. THE MANUFACTURER WAS CONTACTED AND DID NOT KNOW WHEN THE PART WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Steering, Jul 9, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING ON THE HIGHWAY AND MAKING A RIGHT TURN, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST OVER TO THE SIDE OF THE ROAD AND POWER OFF THE ENGINE. THE CONTACT WAITED TEN MINUTES AND RESTARTED THE VEHICLE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE FOLLOWING DAY, THE VEHICLE WAS TOWED TO METRO FORD (LOCATED AT 9000 NW 7TH AVE, MIAMI, FL 33150, (305) 751-9711) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT CALLED METRO FORD AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO CALL PINES FORD (LOCATED AT 8655 PINES BLVD, PEMBROKE PINES, FL 33024, (954) 443-7000) TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS TAKEN TO PINES FORD, BUT WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.