2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints
2,234 reports, newest first.
Structure, Jan 29, 2018
PASSENGER SIDE WINDOW TRIM FLEW OFF WHILE DRIVING ON THE HIGHWAY AT APPRX 65-70 MPH.
Structure, Fuel/propulsion system, Jan 29, 2018
MY 2013 EXPLORER HOOD WAS PEELING AND I HAVE TO HAVE IT REPAINTED. IT WAS RUSTING. ALSO I SMELL FUEL FUMES INSIDE THE VEHICLE, IT IS SO BAD, YOU HAVE TO STOP THE CAR AND GET OUT TO BREATH.
Engine, Jan 29, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, AN UNKNOWN ODOR WAS DETECTED INSIDE THE VEHICLE ON THE DRIVER'S SIDE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING AND REPAIRS. THE CONTACT CALLED CROSSROADS FORD CARY (2333 WALNUT ST, CARY, NC 27518, (877) 280-8932) AND THE MANUFACTURER AND WAS INFORMED THAT THERE WAS AN ONGOING INVESTIGATION AND TO CONTACT NHTSA. THE FAILURE MILEAGE WAS 25,000.
Other or unspecified, Jan 27, 2018
BOUGHT THE VEHICULE ON 01/23/2018.STARTED TO SMELL EXHAUST WHILE DRIVING.AFTER DRIVING THE VEHICULE,I FEEL DIZZY,NAUSEOUS AND HAVE A BAD HEADACHE FOR ABOUT 6 HOURS.START TO FEEL BETTER WHEN I'M NOT DRIVING THE VEHICULE.HAVNT WENT TO DOCTOR FOR CARBON MONOXIDE POISONING YET.TAKING IT TO SERVICE DEPARTMENT ON MONDAY.
Engine, Jan 25, 2018
WHEN VEHICLE IS UNDER ACCELERATION, THERE IS AN EXHAUST SMELL THROUGHOUT THE CABIN. FORD HAS ATTEMPTED TO CORRECT THE ISSUE, BUT THE EXHAUST SMELL REMAINS UNDER ACCELERATION.
Other or unspecified, Jan 25, 2018
I DROVE THIS VEHICLE CROSS COUNTRY, WHILE TOWING A TRUCK ON TRAILER, BACK WHILE TOWING A TRAILER, AND AGAIN WITH A U-HAUL FROM LAS VEGAS TO VIRGINIA (UP STEEP GRADES, AND THROUGH THE MOUNTAINS, ENGINE UNDER QUITE A LOAD, WHILE IN THE SUMMER, USING A/C) I GOT A HEADACHE AND NAUSEAU. MY DAUGHTER AND NEPHEW, WHO WERE PASSENGERS, DID AS WELL. I GOT SLEEPY BEHIND THE WHEEL (THIS DOESN'T HAPPEN TO ME AND HAS NEVER HAPPENED TO ME). YOU CAN SMELL THE EXHAUST. I INSTALLED A CARBON MONOXIDE DETECTOR, AND IT HAS GONE OFF TWICE. FORD HAS DONE SOME "FIXES" INCLUDING REPROGRAMMING A/C. WELL, IF YOU USE THE BUTTONS, INSTEAD OF THE TOUCH SCREEN, YOU CAN UNKNOWINGLY OVERRIDE THIS REPROGRAMMING. THEY DID NOT TELL ME THIS. I GO THROUGH THE GEARS IN THE MANUAL MODE AND DRIVE THIS HARD. YOU CAN STILL SMELL EXHAUST AND GET SYMPTOMS. BORROW A FIRE FIGHTERS "SNIFFER" AND DRIVE THE VEHICLE HARD AND WATCH THE READOUT. IT CANT POSSIBLY TAKE THIS LONG OR BE THAT DIFFICULT TO RESOLVE THIS INVESTIGATION. YOU CAN EVEN PUT A CARBON MONOXIDE DETECTOR IN THE VEHICLE AND WATCH-SIMPLE. GO THROUGH THE GEARS MANUALLY, RED-LINING THE VEHICLE YOU WILL GET THE SMELL AND SYMPTOMS. DRIVE THE VEHICLE HARD UP A STEEP GRADE, YOU WILL GET THE SYMPTOMS. TOW WITH THE VEHICLE UP A GRADE, YOU WILL GET THE SMELL AND SYMPTOMS, ALL WITH A/C ON RECIRCULATE. LESS SO WITH OUT IT BEING ON RECIRCULATE. THIS HAS HAPPENED FORM THE FIRST TRIP OF 09/07/2015 TO CURRENT.
Fuel/propulsion system, Jan 25, 2018
THERE IS A VERY PROMINENT FUEL SMELL IN THE CABIN OF THE CAR. THIS IS PREVALENT WHILE THE CAR IS RUNNING, AIR VENTS ARE TURNED ON, AND THE CAR IS EITHER STOPPED (SUCH AS IN TRAFFIC, STOPPED AT A TRAFFIC LIGHT, ETC) OR SLOWLY ROLLING. THE FUMES ARE SO BAD IT SOMETIMES BURNS MY EYES AND I HAVE TO SHUT OFF THE HEAT IN THE CAR SO IT WILL STOP CIRCULATING. THIS OCCURS REGARDLESS IF I AM ACCELERATING OR JUST DRIVING SLOWLY. I FIRST NOTICED THIS IN JUNE OF 2017. I HAVE RECENTLY BEEN GETTING DIZZY AFTER DRIVING THE VEHICLE AND HAVE 3 SMALL CHILDREN THAT I HAVE TO DRIVE AROUND IN IT.
Seat belts, Other or unspecified, Service brakes, Jan 24, 2018
BOTH OF MY REMOTE CONTROLS ARE NOT WORKING AT ALL AND HAVE TO BE PUTTING THE CONTROL IN THE LITTLE BOX TO GET MY VEHICLE STARTED AND CARBON MONOXIDE FUMES ARE PRESENT SO I STOP DRIVING MY VEHICLE FOR SAFETY PRECAUTIONS OF THE SMELL.
Steering, Jan 23, 2018
ELECTRIC ASSIST STEERING HAS STARTED TO FAIL. THIS CAUSES PERIODIC, SUDDEN LOSS OF STEERING ASSIST. WITHOUT ASSIST, THE STEERING IN VERY DIFFICULT TO MANAGE AND REPRESENTS A SAFETY ISSUE. THERE IS A RECALL, BUT FORD CLAIMS ALL PROBLEMS ASSOCIATED WITH THE RECALL WERE FIXED A FEW MONTHS PRIOR TO OUR BUILD DATE. APPARENTLY NOT. NOW THEY WANT 10% OF THE VALUE OF THE CAR FOR REPAIR.
Other or unspecified, Jan 23, 2018
DISTINCT SMELL OF EXHAUST LEAKING IN THE CAB SPACE WHEN THE VEHICLE IS IN OPERATION.
Steering, Jan 23, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 35 MPH, THE STEERING COLUMN REQUIRED EXCESSIVE EFFORT TO OPERATE NORMALLY AND THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. BARTON FORD (1600 N MAIN ST, SUFFOLK, VA) DIAGNOSED THAT THE POWER STEERING RACK FAILED. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000(STEERING) DUE TO THE MANUFACTURED DATE OF THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.
Steering, Jan 21, 2018
AFTER NORMAL STARTUP OF THE VEHICLE, POWER STEERING ASSIST FAULT AND SERVICE ADVANCE TRAC MESSAGES APPEARED ON THE INFO CENTER ON THE LEFT OF THE INSTRUMENT CLUSTER. TRACTION CONTROL LIGHT AND TRACTION CONTROL OFF LIGHT WERE BOTH ILLUMINATED. THE VEHICLE HAD NO POWER STEERING. IT WAS VERY DIFFICULT TO STEER HOWEVER THE PARKING LOT WAS SNOW COVERED MAKING IT SOMEWHAT EASIER. DRIVER WAS VERY STRONG AND ATHLETICALLY FIT SO THE DRIVER WAS ABLE TO MANEUVER IT THE 8 MILES TO THEIR RESIDENCE. CALLED THE DEALER, DEALER STATED THERE WAS A RECALL FOR THIS ISSUE BUT MY VEHICLE BUILD DATE WAS NOT WITHIN THE RANGE OF THE RECALL BUILD DATES, SO NO ASSISTANCE WAS OFFERED IN TERMS OF A RECALL. DEALER FURTHERMORE MADE THE REPAIRS TO THE VEHICLE WITH A GENUINE FORD PART PURCHASED BY THE OWNER, BUT INSTALLED BY THE DEALER SERVICE CENTER.
Structure, Engine, Fuel/propulsion system, Jan 17, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WITHIN LESS THAN A WEEK OF OWNING THE VEHICLE, CARBON MONOXIDE ENTERED THE VEHICLE. THE DEALER (SKALNEK FORD, 941 S LAPEER RD, LAKE ORION, MI 48362, (248) 693-6241) STATED THAT THERE WAS A TSB THAT COULD BE PERFORMED ON THE VEHICLE. AN UNKNOWN PART WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THEY WERE UNABLE TO PROVIDE A SOLUTION. THE MANUFACTURER ISSUED THREE RECALLS ON THE FUEL SYSTEM. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Steering, Jan 16, 2018
POWER STEERING TO THIS VEHICLE SUDDENLY STOPPED. DASHBOARD LIT UP WITH A CAR AND SQUIGGLY LINE SIGNAL, INDICATING "SERVICE ADVANCE TRACK". PROBLEM IS, IF I WERE DRIVING ANY FASTER, I CLEARLY WOULD HAVE BEEN IN AN ACCIDENT! THANKFULLY, I JUST PULLED ONTO MY STREET SO MY MPH WAS 10. ADDITIONALLY, I HAD THE VEHICLE TOWED TO MIDAS (MY LOCAL SERVICER), ONLY TO RECEIVE A CALL THAT MY VEHICLE COULD ONLY BE SERVICED BY FORD DEALER DUE TO IT BEING THE "ELECTRIC POWER STEERING". I CONTACTED MY LOCAL FORD SERVICER, WHO COUNTERED ME WITH A $110 JUST LOOK AT MY VEHICLE FEE, WHICH WILL THEN BE ADDED TO WHAT EVER GOD KNOWS WHAT THEY ARE GOING TO CHARGE ME FEE. IF THIS MATTER IS ELECTRICAL IN NATURE, FORD DEFINITELY HAVE SOME EXPLAINING TO DO.
Steering, Jan 16, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE EPS FAILED TO FUNCTION WITHOUT WARNING AND CAUSED THE STEERING WHEEL TO TIGHTEN AND BECOME DIFFICULT TO TURN IN EITHER DIRECTION. THREE DEALERS (BELK FORD, (800) 696-4661), (HALLMARK FORD, (662) 563-7684), AND (METRO FORD, (662) 841-1000) WERE CALLED AND STATED THAT THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL FOR THE EPS. THE MANUFACTURER ALSO INDICATED THAT THE VEHICLE WAS EXCLUDED FROM THE EPS RECALL AND PROVIDED NO SOLUTION. THE CONTACT WAS EXPECTED TO TAKE THE VEHICLE TO A DEALER FOR DIAGNOSTIC TESTING AND REPAIR. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Steering, Jan 12, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT LOW SPEEDS, THE STEERING WHEEL JERKED AND BECAME DIFFICULT TO MANEUVER. THE ADVANCETRAC WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTO CENTER WHERE IT WAS DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED FUTURE FORD OF SACRAMENTO AT (916) 547-2285 (4625 MADISON AVE, SACRAMENTO, CA 95841) WHERE IT WAS CONFIRMED THAT NO RECALLS WERE ASSOCIATED WITH THE VIN. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 117,000.
Steering, Jan 10, 2018
POWER STEERING RANDOMLY GOES OUT LOCKING STEERING WHEEL. HAS HAPPENED SEVERAL TIMES IN THE PAST YEAR, EACH TIME HAS BEEN WHEN I'VE STARTED THE SUV AND ATTEMPTED TO TURN THE STEERING WHEEL, IT LOCKS AND DISPLAYS INDICATION LIGHT. TURNING OFF THE VEHICLE AND RESTARTING ALLOWS IT TO WORK PROPERLY AGAIN. LAST TIME IN DEC. 2017 IT LOCKED AS I WAS BACKING UP. USUALLY HAS ONLY OCCURRED WHILE VEHICLE IS PARKED AND I HAVEN'T ALREADY BEEN IN MOTION.
Electronic stability control (ESC), Jan 10, 2018
I RECEIVED AN ERROR CODE ON MY 2013 FORD EXPLORER THAT STATED "CHECKS BRAKES" WHENEVER I MADE A LEFT OR RIGHT TURN. THE CAR WOULD ALSO DO A HARD JERK WHEN I TURNED AND IT WAS HARD TO DRIVE AT CERTAIN SPEEDS. WHEN I DID A VEHICLE CHECK, MY BRAKES WERE REGISTERING AS "OK". A COUPLE OF DAYS LATER, MY VEHICLE DID THE SAME THING WHEN I MADE A TURN. THIS TIME AFTER THE CHECK BRAKES WARNING LIGHT CAME ON, MY CAR COMPLETELY CUT OFF ON ME. I WAS ABLE TO RE-START IT BUT I WAS REALLY NERVOUS AND IMMEDIATELY TOOK IT TO THE FORD DEALERSHIP. I CONTACTED THE SERVICE DEPARTMENT THE NEXT DAY ON THE STATUS OF MY VEHICLE AND WAS TOLD THAT 40 DIFFERENT ERROR CODES CAME UP WHEN THEY DID A DIAGNOSTIC TEST. I WAS TOLD THAT MY CAR HAS A "STEERING GEAR ISSUE" AND TO REPLACE IT, I WILL HAVE TO PAY $1683.87. I WAS ABLE TO FIND COMPLAINTS ON THE 2013 FORD EXPLORER WITH THE SAME ISSUE. RECALL NUMBER 14V286000 DATED 20140529 FOR STEERING:ELECTRIC POWER ASSIST SYSTEM IS FOR 2011-2013 FORD EXPLORERS. THE RECALL STATES 'VEHICLES MANUFACTURED MAY 17, 2010, THROUGH FEBRUARY 28, 2012 MAY EXPERIENCE AN INTERMITTENT CONNECTION IN THE ELECTRIC POWER STEERING GEAR, WHICH CAN CAUSE A LOSS OF THE MOTOR POSITION SENSOR SIGNAL RESULTING IN A SHUT DOWN OF THE POWER STEERING ASSIST." I CONTACTED FORD HEADQUARTERS ABOUT THE RECALL AND WAS TOLD THAT MY CAR WAS MANUFACTURED AFTER THE RECALL DATE SO THE RECALL DOES NOT APPLY TO MY VEHICLE. I STATED THE MY VEHICLE IS HAVING THE SAME EXACT ISSUES AS THE RECALL ON THE SAME MAKE, MODEL AND YEAR FORD EXPLORER. A CASE WAS OPENED BY FORD HEADQUARTERS FOR FINANCIAL ASSISTANCE ON JANUARY 5TH, 2018. I AN STILL AWAITING A RESPONSE. I DO NOT FEEL SAFE DRIVING MY VEHICLE AND I HAVE RESULTED IN RENTING A VEHICLE OR HAVING MY HUSBAND DRIVE ME AND OUR THREE KIDS BACK AND FORTH. MY CAR IS AT FORD SERVICE CENTER AND I WILL EVENTUALLY HAVE TO PICK IT UP.
Steering, Jan 9, 2018
AFTER TURNING ON MY 2013 FORD EXPLORER AFTER BEING STATIONARY THE POWER STEERING ASSIST FAULT WARNING LIGHT CAME ON MAKING THE CAR HARD TO STEER. AFTER BRINGING IT TO MY LOCAL FORD DEALER, THEY INFORMED ME THAT MY VEHICLE WAS NOT UNDER THE SPECIFIC RECALL AS THE OTHER 2013 FORD EXPLORERS FROM 2014, ALTHOUGH IT IS EXPERIENCING THE SAME ISSUE.
Other or unspecified, Jan 9, 2018
AS I WAS DRIVING MY CAR, OUT OF NOWHERE, MY DASH STARTED FLASHING THESE ERRORS/ISSUES/WARNINGS. THE CAR TO SEEM TO BE DRIVING NORMAL, SO I THINK. ALL OF A SUDDEN THE TERRAIN MANAGEMENT SYSTEM FAULT LIGHT APPEARS, DIAL NO LONGER WORKS TO GET 4 WHEEL DRIVE OR TRACTION CONTROL SYSTEM TO WORK, ABS LIGHT ON! RESEARCHING AND SEEING A LOT OF SAME ISSUES BUT AFTER DEALER LOOKING AT THE DIAGNOSTICS NOTHING TRULY WRONG? THIS SEEMS TO BE HAPPENING TO A LOT OF THESE MODELS.
Steering, Jan 9, 2018
POWER STEERING WENT OUT SEVERAL TIMES WHILE DRIVING VEHICLE. ALL INCIDENCES HAPPENED WHILE THE VEHICLE WAS IN MOTION. FIRST WENT OUT WHILE IN REVERSE IN NOV OF 2017. COULD NOT STEER CAR. BRAKES APPLIED TO PREVENT HITTING A STATIONARY OBSTACLE. WAS IN A PARKING LOT. TURNED OFF. POWER STEERING ONCE AGAIN RESUMED. LATER DATE OF DECEMBER 2017 VEHICLE LOST STEERING IN TWO MORE INCIDENTS. BRAKE BEFORE HITTING OTHER VEHICLES PREVENTED CRASH. AFRAID TO DRIVE VEHICLE, USING ANOTHER. VEHICLE HAS APPROXIMATELY 59K MILES. TOOK VEHICLE TO FORD DEALERSHIP FOR INSPECTION. INSPECTION SHOWS POWER STEERING ASSIST FAILURE. RECOMMENDED TO REPORT TO FORD. VEHICLE NEEDS POWER STEERING GEAR ASSEMBLY. 2012 RECALL SHOWS THE SAME HAZARDOUS ISSUE. JANUARY 2018 SUBMITTED CLAIM TO FORD. DEALERSHIP ORDERING STEERING GEAR ASSEMBLY. CONTACTED FORD TO ASSIST WITH FINANCIAL END OF CLAIM. FORD RECALLED 2011-2012 VEHICLES WITH SAME PROBLEM. REQUEST ASSISTANCE WITH REPAIR AND FINANCIAL ASPECT. OWNER AFRAID TO DRIVE VEHICLE, FEELS THAT IT COULD GO OUT AT ANY TIME. GOING IN TO VICTOR FORD FOR THE REPAIR WILL SAVE RECEIPTS FOR FURTHER FORD INVESTIGATION AND RECALL.
Steering, Jan 9, 2018
ON TWO SEPARATE OCCASIONS WHILE IN PARK...THANK GOODNESS.. MY STEERING WHEEL LOCKED UP WHERE I COULD NOT TURN THE WHEEL RIGHT OR LEFT, OR JUST SLIGHTLY BECAUSE THE STEERING WHEEL WAS TO HARD TO TURN. THE THIRD OCCASION WAS WHILE DRIVING, VEHICLE IN MOTION, AND ALL OF A SUDDEN THE STEERING LOCKED UP AGAIN...LUCKILY I WAS ABLE TO PULL OVER AND RESTART THE VEHICLE AND THAT SEEM TO FIX THE ISSUE. TO ME THIS ISSUE SEEMS TO BE A MANUFACTURE DEFECT AND NOT A SIMPLY WEAR AND TEAR OF THE VEHICLE. I WILL BE GETTING THIS ISSUE FIXED SOON, AS NOT TO CAUSE AN ACCIDENT, HOWEVER I STRONGLY RECOMMEND THIS ISSUE BE LOOK INTO FOR THE MOST IMPORTANT REASON OUR SAFETY, BUT I ALSO DON'T THINK THAT WE THE CONSUMER SHOULD BE PAYING FOR FAULTY PRODUCTS BECAUSE SOMETHING WITH THE MANUFACTURE WAS NOT DONE RIGHT OR WAS NOT INSPECTED FURTHER. FIRST INCIDENT HAPPEN AROUND MAY OF 2017 TO CURRENT. *BF THE CONSUMER REQUESTED AN EXPLANATION AS TO WHY THE VEHICLE WAS NOT INCLUDED IN THE RECALL.*JS *TR
Structure, Jan 7, 2018
I WAS DRIVING DOWN HWY 146 AND THE DRIVER'S SIDE WINDSHIELD PILLAR FLEW OFF. I TRIED TO PULL OVER AND FIND THE PIECE, BUT I WAS UNSUCCESSFUL.
Steering, Jan 4, 2018
ON DEC 27, 2017, I STARTED MY CAR & RECEIVED THE POWER STEERING ASSIST FAULT MESSAGE ON MY DASHBOARD & WAS UNABLE TO MOVE MY CAR. I WAS PARKED IN MY WORK PARKING LOT. I HAD MY CAR TOWED TO LITHIA FORD IN GRAND FORKS, ND & WAS TOLD BY MY FORD SERVICE DEPARTMENT THE POWER STEERING CONTROL MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THEY STATED IT IS PART OF THE STEERING COLUMN AND THE STEERING COLUMN WOULD NOT WORK WITHOUT REPLACING THE PSCM. MY FORD PROTECT WARRANTY DID NOT COVER THE ISSUE AND MY 2013 FORD EXPLORER FALLS OUTSIDE OF THE MANUFACTURING DATES OF THE RECALL 14S06 (14V286000 STEERING: ELECTRIC POWER ASSIST SYSTEM), AS TOLD TO ME BY FORD MOTOR COMPANY. I HAVE TRIED, ALONG WITH THE SERVICE MANAGER AT LITHIA FORD, TO GET FORD MOTOR COMPANY TO GET MY CAR INCLUDED IN THIS RECALL AS IT EXPERIENCED THE SAME ISSUE. AS OF JAN 4, 2018, FORD MOTOR COMPANY STATED THEY CAN'T HELP ME SINCE I ALREADY GOT BY CAR FIXED.
Other or unspecified, Jan 3, 2018
ENGINE STRAINS WHEN AC IS ON AND VEHICLE HAS STOPPED. AC STOPS WORKING WHEN OUTSIDE TEMPERATURE GREATER THAN 90 DEGREES FAHRENHEIT. BOTH FANS WILL START BLOWING LOUDLY WHEN DRIVING VEHICLE AND STOPPED.