2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints
2,234 reports, newest first.
Other or unspecified, Fuel/propulsion system, Dec 27, 2017
CABIN HAS A VERY VERY STRONG SMELL OF NATURAL GAS. IT IS VERY CONCERNING. IT IS TOXIC TO BREATHE AND DANGEROUS! MY VEHICLE SEEMS UNSAFE TO DRIVE!
Electrical system, Electronic stability control (ESC), Service brakes, Dec 27, 2017
THE "DOOR AJAR" SENSOR ON MANY FORD PRODUCTS IS DEFECTIVE AND CAUSES THE DOOR AJAR LIGHT TO COME ON EVEN WHEN THE DOORS ARE CLOSED. THIS ALSO CAUSES THE INTERIOR DOME LIGHTS TO REMAIN ON AT NIGHT AND WILL NOT ALLOW THE DOORS TO BE LOCKED WHILE OPERATING THE VEHICLE. IT IS DANGEROUS NOT BEING ABLE TO LOCK THE DOORS AS CHILDREN COULD OPEN THE DOORS ACCIDENTALLY AND FALL OUT. IT IS ALSO DANGEROUS HAVING THE INTERIOR DOME LIGHTS REMAIN ON WHILE DRIVING AT NIGHT. FORD KNOWS ABOUT THIS PROBLEM AS WHEN I TOOK THE VEHICLE IN FOR REPAIRS, THEY ACKNOWLEDGED A SERVICE BULLETIN IS AVAILABLE ABOUT THE PROBLEM. BECAUSE OF THE SAFETY ISSUES INVOLVED, THERE SHOULD BE A RECALL ON THE DOOR AJAR. BATTERY DRAINS QUICKLY AFTER GETTING NEW ON WITHIN A YEAR. BRAKES ALSO CONTINUES SQUEAKS AFTER GETTING THEM FIXED.
Engine, Dec 21, 2017
ODOR NOTICED IN VEHICLE CABIN INTERMITTENTLY WHILE DRIVING, PARTICULARLY WHILE ACCELERATING. HAVE NOW FOUND OUT THAT THE VEHICLE HAS A CRACKED EXHAUST MANIFOLD.
Power train, Electrical system, Engine, Dec 18, 2017
DRIVING AT 55MPH ON A HIGHWAY MY FORD EXPLORER SPORT 2013 COMPLETELY SHUT OFF AND A AMBER WRENCH CAME ON ALONG WITH 2 MORE WARNINGS (TERRAIN MANAGEMENT SYSTEM FAULT AND SERVICE TRACTION SYSTEM LIGHT). I WAS ABLE TO PULL OVER AND RESTART THE VEHICLE, BUT IT DID IT 2-3 TIMES THE SAME NIGHT. LUCKILY I WAS ABLE TO GET IT TO THE DEALERSHIP THE SAME DAY WITHOUT CAUSING AN ACCIDENT. I CAN'T IMAGINE WHAT WOULD OF HAPPENED ON A INTERSTATE AT A HIGHER SPEED.
Steering, Dec 16, 2017
POWER STEERING ASSIST FAULT! FORD HAS RECALLED SOME OF THESE FOR THIS REASON BUT REFUSE TO ACCEPT MINE IN THEIR RECALL . IT MAKES IT VIRTUALLY IMPOSSIBLE TO STEER WHEN IT FAILS.LUCKILY I WAS IN A DEPARTMENT STORE PARKING LOT. I HAVE A 2013 WITH 66,000 MILES ON IT.
Other or unspecified, Dec 15, 2017
DRIVERS DOOR PANEL IS SPITTING APART AT THE SEAMS. STARTED AROUND 42,000 MILES. EVEN W/ AN EXTENDED WARRANTY I WAS TOLD IT WAS COSMETIC AND I WOULD HAVE TO PAY FOR REPAIRS. ALMOST $1,000 IN PARTS AND LABOR.
Other or unspecified, Dec 6, 2017
CO2 ENTERING THE CABIN. ALREADY TOOK IT TO A FORD DEALER THEY LIED TO ME AND NEVER FIXED THE CAR. NOW THEY WANT ME TO PAY IN ORDER FOR THEM TO CHECK IT. YOU CAN SMELL THE SMOKE GETTING INTO THE CAR.
Electrical system, Structure, Engine, Dec 6, 2017
I FOUND CRACKS IN THE DOOR JAM OF THE REAR LIFTGATE ON THE DRIVER'S SIDE OF THE VEHICLE. FOLLOWING THIS DISCOVERY I FOUND FLOOR BOARDS SOAKED IN WATER, WATER DRIPPING DOWN MY 3RD ROW SEAT BELT ONTO THE FLOOR BOARDS AND INTO THE SPARE TIRE WELL. FOLLOWING THIS MY MOONROOF QUIT WORKING. THEN I RECEIVED A LETTER REGARDING EMISSIONS ENTERING THE BACK OF THE VEHICLE AND CAUSING PEOPLE TO PASS OUT AND WRECK THEIR VEHICLES. TOOK THE CAR TO FORD AND THE FORD DEALERSHIP WON'T COVER THE CRACKS IN THE NON WRECKED VEHICLE UNDER THE EMISSIONS WARRANTY BECAUSE THEY STATE THEY ARE UNRELATED. IF WATER IS GETTING INTO THE BACK OF THE CAR THROUGH A CRACK THEN EMISSIONS PROBABLY ARE TOO.
Other or unspecified, Nov 30, 2017
VEHICLE FILLS WILL STRONG SMELL OF EXHAUST USUALLY WHEN ENTERING FREEWAY OR 3/4 TO WOT SITUATIONS(PASSING ETC.) AT OTHER TIMES VEHICLE SEEMS TO BUILD SMELL OF EXHAUST IDLING. I HAVE TAKEN THE VEHICLE AFTER FIRST PURCHASED TO FORD AND THEY SAY THERE IS NOTHING WRONG. HAVING SEEN CURRENT REPORTS OF SIMILAR CONCERNS WITH POLICE AND CONSUMER VEHICLES I WANTED TO REPORT AND CONFIRM THE SAME ISSUE IN A NON POLICE EXPLORER. THIS HAS BEEN CONSTANTLY HAPPENING FOR YEARS.
Other or unspecified, Nov 27, 2017
AS I WAS DRIVING DOWN THE ROAD, MY LEFT WINDSHIELD CLADDING FLEW OFF OF MY 2013 FORD EXPLORER WITHOUT WARNING OR ACCIDENT. THE CAR BEHIND ME ALMOST WAS IN AN ACCIDENT SWERVING TO AVOID IT. THIS IS EVIDENTLY A COMMON PROBLEM AS THERE ARE MULTIPLE CASES OF THIS HAPPENING ON THE EXPLORER FROM WHAT I'VE SEEN ON MULTIPLE FORUMS. I WENT TO MY LOCAL FORD DEALERSHIP TO DISCUSS WITH THEM AND THEY BASICALLY TOLD ME TOUGH LUCK AND THEY COULDN'T REPAIR IT. WHAT? REALLY? I EVIDENTLY HAVE TO GO TO A GLASS SHOP, BUY THE PIECES FROM FORD AT A COST OF $400, YES THAT IS $400. THEY COULDN'T EVEN POINT ME IN THE DIRECTION OF A GLASS SHOP BUT WERE HAPPY TO TAKE MY MONEY FOR SOMETHING THAT COSTS A TOTAL OF $90 ONLINE AS THEY TOLD ME 'DON'T TRUST PARTS ORDERED ONLINE' BUT ODDLY ENOUGH I SHOULD TRUST PARTS MANUFACTURED BY FORD WHEN THEY CREATED THE ORIGINAL PIECE AND BRACKET THAT HOLDS IT(WHICH I ALSO HAVE TO REPLACE AS IT BROKE AS WELL) THAT FLEW OFF AT 60 MPH.
Steering, Nov 24, 2017
STEERING RACK FAILED. SIGNALED POWER STEERING WARNING LIGHT, ADVANCE TRAC FAIL, REVERSE CAMERA ON WHILE GOING FORWARD. TOOK TO FORD DEALER WHO SAID STEERING RACK NEEDS REPLACED FOR $1935.26 PLUS TAX.
Structure, Visibility/wiper, Nov 20, 2017
CONDITIONS: THE VEHICLE WAS IN MOTION. I WAS DRIVING ON A HIGHWAY. THERE WAS HEAVY RAIN. THERE IS TRIM MOLDING ON THE DRIVER'S AND PASSENGER'S SIDE OF THE WINDSHIELD OF THE 2013 FORD EXPLORER. WHILE DRIVING A FEW WEEKS AGO, THE DRIVER'S SIDE MOLDING FLEW OFF, LEAVING EXPOSED A STRIP OF WEATHER STRIPPING, WHICH WAS COVERED WITH A BLACKISH GLUE. AS A RESULT OF THE MOLDING HAVING FLOWN OFF, THE NOW UNSECURED WEATHER STRIPPING WAS REPEATEDLY HITTING THE WINDSHIELD LEAVING IT COVERED WITH THE STICKY RESIDUE FROM THE GLUE. WHILE THAT ON ITS OWN MAY NOT HAVE BEEN SO BAD, IT WAS RAINING AND THE AUTOMATIC WIPERS HAD ENGAGED. THIS RESULTED IN THE WEATHER STRIPPING GETTING CAUGHT UNDERNEATH ONE OF THE WIPERS AND SMEARING THE GLUE ACROSS THE WINDSHIELD RENDERING IT COMPLETELY IMPOSSIBLE TO SEE. THE COMBINATION OF THE GLUE FROM THE WEATHER STRIPPING COMPLETELY OBSCURING MY VISIBILITY, THE WIPERS BEING RENDERED WHOLLY INOPERABLE, AND THE HEAVY RAIN WAS A DEVASTATING COMBINATION. I WAS ON A HIGHWAY, DRIVING AT APPROXIMATELY 70 MILES PER HOUR, WITH MILD TO HEAVY TRAFFIC, WHILE IT WAS RAINING, AND IN THE SPAN OF LESS THAN FIVE SECONDS: (1) THE TRIM TO MY WINDSHIELD FLEW OFF IN TRAFFIC; (2) THE GLUE ON THE WEATHER STRIPPING THAT WAS HELD IN PLACE BY THE TRIM BEGAN REPEATEDLY FLAPPING ON THE WINDSHIELD; (3) THE WIPERS, ALREADY ENGAGED, GOT CAUGHT ON THE FLAPPING WEATHER STRIPPING, AND SMEARED THE GLUE ACROSS THE WINDSHIELD; AND (4) THE WIPERS WERE LEFT COMPLETELY INOPERABLE DUE TO THE WEATHER STRIPPING THAT THEY HAD GOTTEN CAUGHT ON. ESSENTIALLY, IN THE SPAN OF LESS THAN FIVE SECONDS, I WENT FROM BEING ABLE TO SEE AND DRIVE WITHOUT ISSUE TO HAVING TO DRIVE WITHOUT BEING ABLE TO SEE WHAT WAS IN FRONT OF ME.
Exterior lighting, Nov 17, 2017
HEADLIGHTS ON THIS VEHICLE ARE THE WORST THAT I HAVE EVER DRIVEN. HAD LIGHTS ADJUSTED AT THE DEALERSHIP AND NOT MUCH IMPROVEMENT. THE ROAD DOES NOT GET VERY WELL ILLUMINATED. EVEN THOUGH THE LIGHTS ARE IRRITATING TO ONCOMING TRAFFIC THEY DON'T DO MUCH TO HELP THE DRIVER SEE THE ROAD. THIS IS AN ONGOING PROBLEM SINCE IT WAS NEW.
Fuel/propulsion system, Nov 16, 2017
FOR THE LAST 4 MONTHS I HAVE BEEN SMELLING EXHAUST WHEN I DRIVE WITH THE AC OR HEATER ON. I TOOK THE CAR INTO FORD FOR AN INSPECTION IN OCTOBER, AND WHILE THEY 'COULDN'T FIND ANYTHING WRONG', THEY DID QUOTE ME FOR $1,400 TO FIX WHAT MIGHT BE THE PROBLEM. THEY ALSO ASKED IF MAYBE I WAS JUST SMELLING OTHER FUMES WITH THE WINDOWS DOWN. I TOOK THE CAR TO A PRIVATE MECHANIC WHO INSPECTED IT AND SAID IT WASN'T SAFE TO DRIVE AND THAT FORD SHOULD BE COVERING THIS. I JUST CALLED THE DEALERSHIP ON 11/16/17 TO TRY AND GET AN APPOINTMENT FOR THE CUSTOMER SATISFACTION PROGRAM (17N03). THEY TOLD ME THEY WILL NOT BE GETTING PARTS IN FOR ANOTHER MONTH. THIS IS NOT ACCEPTABLE! I AM DRIVING MY 3-YEAR-OLD AROUND IN THIS CAR, WITHOUT THE HEATER ON TRYING TO MINIMIZE THE FUMES. MEANWHILE FORD IS TELLING ME THAT THE MEDIA HAS BLOWN THIS OUT OF PROPORTION AND ONLY POLICE VEHICLES SHOULD BE GETTING THE FIXES.
Other or unspecified, Nov 15, 2017
ON NOV 5TH, A SULFURIC ODOR WAS DETECTED IN THE CABIN OF THE VEHICLE FOR A BRIEF PERIOD. ON NOV 6TH, THE SAME ODOR WAS DETECTED IN AND AROUND THE VEHICLE WITH MUCH MORE STRENGTH THAN THE PREVIOUS DAY. ON NOV 13TH, THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION AND REPAIR. THE VEHICLE WAS RETURNED ON THE 13TH STATING A KNOWN TSB HAS BEEN IMPLEMENTED (THE TSB NUMBER WAS NOT DISCLOSED). UPON DRIVING THE VEHICLE HOME (APPROX 25 MILES), THE SULFURIC ODOR WAS STILL PRESENT. DRIVER EXPERIENCED DIZZINESS NEAR THE END OF THE COMMUTE HOME. ON NOV 15TH, DRIVER'S SPOUSE WAS DRIVING THE VEHICLE AND REPORTED THE SAME SULFURIC ODOR AND EXPERIENCED A HEADACHE AFTER APPROXIMATELY 25 MINUTES OF BEING IN THE VEHICLE. BOTH DRIVERS EXPERIENCED THE ODOR WHILE STATIONARY AS WELL AS IN MOTION. BOTH DRIVERS WERE DRIVING IN A MIX OF CITY AND HIGHWAY DRIVING.
Other or unspecified, Nov 15, 2017
AFTER DRIVING IN MY EXPLORER, WHEN I GET OUT, I GET DIZZY AND NASEOUS. MY HUSBAND HAS THE SAME THING HAPPEN TO HIM WHILE DRIVING WITH ME
Steering, Nov 14, 2017
WITH NO WARNING AT ALL, OUR POWER STEERING COMPLETELY WENT OUT WHILE DRIVING THE VEHICLE. THIS IS SIMILAR TO THE RECALL OF OTHER 2013 FORD EXPLORERS FOR THE IDENTICAL ISSUE OF SUDDEN LOSS OF POWER STEERING . OUR VEHICLE DOES NOT FALL UNDER THE RECALL ACCORDING TO FORD HOWEVER THIS IS A HUGE SAFETY ISSUE FOR POWER STEERING TO GO OUT WITH NO WARNING OR INDICATION.
Suspension, Nov 14, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE FRONT PASSENGER SIDE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT GOT OUT TO OBSERVE THE VEHICLE AND NOTICED THAT THE LOWER CONTROL ARM WAS DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO GUS MACHADO FORD (1200 W 49TH ST, HIALEAH, FL 33012) WHERE IT WAS DIAGNOSED THAT THE LOWER CONTROL ARM AND WHEEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Suspension, Nov 13, 2017
DRIVING ON TEXAS SH 290 POWER STEERING FAILED, STEERING LOST POWER ASSIST AT 70 MPH.
Steering, Nov 9, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE VEHICLE WAS IN REVERSE, IT EXPERIENCED A LOSS OF STEERING FUNCTION AND REQUIRED EXCESSIVE FORCE TO TURN. THE POWER STEERING FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL BERGSTROM FORD OF OSHKOSH DEALER (3355 JACKSON ST, OSHKOSH, WI) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK ASSEMBLY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS 13488512. THE CONTACT WAS DENIED ASSISTANCE FOR THE REPAIR BECAUSE THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Steering, Nov 9, 2017
VEHICLE POWER STEERING RANDOMLY GOES OUT. FORD HAS OPEN RECALL ON VERY ISSUE HAVING WITH VEHICLE. RECALL INCLUDES MY VEHICLE MODEL, MAKE AND YEAR. LOCAL DEALERSHIP CONFIRMED ISSUE IS SAME AS RECALL ISSUE. FORD STATES VIN IS NOT INCLUDED ON RECALL SO REFUSES TO FIX. FILED CASE NUMBER WITH FORD EXPLAINING SUCH BUT STILL REFUSE TO FIX UNDER RECALL.
Steering, Nov 6, 2017
THE POWER STEERING WARNING LIGHT WOULD COME ON WHEN STARTING AND FIRST BACKING UP. WOULD TURN CAR OFF AND IT WOULD RESET. THE OTHER DAY IT DID IT AGAIN BUT THIS TIME DID NOT RESET. TOWED TO DEALER AND SAID I NEED NEW STEERING GEAR. SAW A RECALL FOR EXACT SAME PROBLEM IN 2013 EXPLORERS BUT SINCE MY CAR WAS MANUFACTURED IN 12/12 AND NOT 2/12 IT WAS NOT UNDER RECALL AND REPAIR IS COMING OUT OF MY POCKET. IT WAS EVEN BUILT IN SAME PLANT AS CARS AFFECTED BY RECALL.
Steering, Oct 31, 2017
POWER STEERING ASSIST FAULT , POWER STEERING FAILED WHEN STARTED IN MOTION FROM PARKED. TWICE OCT 17 2017 AND OCT 23 2017 BOTH TIMES SHUT CAR OFF , THEN RESTARTED EVERYTHING WORKED NORMAL. TOOK CAR TO PLANET FORD SPRING TEXAS, OCT 24 ,25,26,27.DEALER REPLACED STEERING GEAR COST ,$1734.12. FORD HAS HAD STEERING PROBLEMS 2010 TO 2015. CONTACTED FORD ,NO RECALL FOR MY VIN NUMBER. FORD CASE NUMBER CASE NUMBER CAS13412020.
Structure, Oct 30, 2017
LEFT TRIM ON WINDSHIELD FLEW OFF AS I WAS DRIVING ON I75 LAST WEEK CAUSING THE CAR BEHIND ME TO SWERVE TO MISS THE PIECE FLYING THROUGH THE AIR. I HAVE READ ON THIS SITE AND OTHERS THAT THIS IS A PROBLEM WITH MANY OTHERS HAVING THE SAME PROBLEM. ONE EVEN REFERENCED THE FOLLOWING CASE # CAS-13158913-T1R4M0. THIS SHOULD BE A RECALL .
Structure, Oct 29, 2017
PAINT BUBBLING ON HOOD BECAME VISIBLE AFTER PAINT WARRANTY WAS OVER. FORD ADVISED MAY BE COVERED BY CORROSION WARRANTY. BROUGHT TO DEALER WHO REFERRED TO FORD MOTOR COMPANY. FORD REVIEWED PHOTOS TAKEN BY DEALER AND DENIED COVERAGE STATING CORROSION HAD TO BE ALL THE WAY THROUGH THE AFFECTED AREA. OWNER APPEALED THEIR DECISION CITING TWO PRIOR FORD TECHNICAL SERVICE BULLETINS FOR ALUMINUM BODY PART CONTAMINATION BY IRON IN PAINTING PROCESS. FORD AND DEALER REFUSED TO FIX THE PROBLEM. I FEEL THIS CORROSION MAY BE A SIGN OF A BIGGER SAFETY PROBLEM.