2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints
2,234 reports, newest first.
Other or unspecified, Jul 18, 2017
EXHAUST FUMES IN CABIN.
Structure, Jul 17, 2017
EXHAUST LEAKS INTO CABIN UNDER ACCELERATION
Other or unspecified, Jul 16, 2017
CARBON MONOXIDE IN THE CABIN. INTERMITTENT CHECK ENGINE LIGHT VIN CORRECTED - 2013 FORD EXPLORER XLT
Other or unspecified, Jul 13, 2017
A CERTIFIED FORD SERVICE DEPARTMENT DIAGNOSED OUR VEHICLE FOR EXHAUST FUMES ENTERING THE CABINET THROUGH UNSEALED SEAMS IN THE REAR OF THE CAR. WE TOOK THE EXPLORER IN FOR A DIAGNOSES AFTER SMELLING WHAT APPEARED TO BE EXHAUST FUMES INSIDE THE CAR. AT THE TIME, WE HAVE NO IDEA WHAT WAS CAUSING THE FUMES SMELL, SO MY HUSBAND DROVE THE CAR IN AN ATTEMPT TO RULE OUT A FEW ISSUES. NOT EVEN 20 MINUTES INTO DRIVING, HE FELT NAUSEOUS AND DIZZY. HE IMMEDIATELY PULLED OVER AND REFUSED TO CONTINUE DRIVING THE VEHICLE. AFTERWARD, WE TOOK IT TO A FORD DEALERSHIP, WHERE THE SERVICE DEPARTMENT PROVIDED THE AFOREMENTIONED DIAGNOSIS.
Other or unspecified, Jul 13, 2017
WHEN I AM DRIVING IN MOTION ON ANY TYPE OF ROAD AND I ACCELERATE I GET AN EXHAUST ROTTEN EGG SMELL INSIDE MY VEHICLE, I CALLED THE DEALER ABOUT IT, THEY ACKNOWLEDGED THERE IS A TSB AND PROBLEM BUT WOULDN'T FIX IT BECAUSE MY MILEAGE IS PAST WARRANTY COVERAGE. THEY TOLD ME IT WOULD COST ME ABOUT $2,000 OUT OF MY POCKET TO REPAIR. I DON'T HAVE THE MONEY TO REPAIR IT OR BUY ANOTHER VEHICLE BEING ON SOCIAL SECURITY. FORD NEEDS TO RECALL THIS VEHICLE AND REPAIR IT, BUT THEY REFUSE, VERY SAD HOW THEY CAN GET AWAY WITH THIS FLAW AT THE COST OF SMALL CONSUMERS! AFTER READING ON HE INTERNET ABOUT THE HIS, I'M SURE THERE ARE THOUSANDS WITH THIS PROBLEM! THE US GOVERNMENT NEEDS TO STEP IN AND HELP US WITH THIS!
Other or unspecified, Jul 12, 2017
PERIODICALLY WHEN DRIVING AND OR STOPPED OR SLOWING DOWN AT AN INTERSECTION I SMELL GAS OR FUMES OR WHAT MAY BE CARBON MONOXIDE. I NOTICE IT THE MOST WHEN DRIVING FOR A LONGER DISTANCE, LIKE MORE THAN 30 MINS. THIS HAS HAPPENED MULTIPLE TIMES OVER THE LAST 2 YEARS THE DATE LISTED BELOW WAS JUST THE LAST TIME I NOTICED IT. IT MAKES ME AND FAMILY SICK TO OUR STOMACH AND INSTANTLY HAVE HEADACHES. I HAVE TAKEN THE CAR IN TWICE TO WHERE I PURCHASED IT AND THEY CANT SEEM TO FIND ANYTHING WRONG. PURCHASED CAR FROM CARMAX ON 1/17/15.
Steering, Jul 10, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. THE ADVANCE TRAC SYSTEM AND SERVICE POWER STEERING WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE AUTO PLAZA DEALER WHERE IT WAS DIAGNOSED THAT IT NEEDED A NEW STEERING COLUMN. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 71,000.
Steering, Jul 9, 2017
DASHBOARD AND CENTER CONSOLE SEVERELY VIBRATE WHEN CLOSING DOOR WITH ENGINE RUNNING AND BRAKE PEDAL DEPRESSED. . DIAGNOSED VEHICLE AT ALL AMERICAN FORD IN PARAMUS NJ. TECH ADVISED THAT THERE IS SOMETHING LOOSE IN STEERING GEAR MOTOR AND IT MAY FAIL AT ANY TIME. STEERING RACK NEEDED TO BE REPLACED AT OWNERS EXPENSE. AFTER EXPENSIVE REPAIR NO MORE VIBRATION IS PRESENT.
Electrical system, Jul 7, 2017
I STOPPED FOR GAS ON A LONG DRIVE. WHEN I GOT BACK INTO THE VEHICLE AND STARTED IT NO SOUND WOULD COME OUT OF THE SPEAKERS. ALL THE STATIONS WERE WORKING JUST NO SOUND AT ALL.
Electrical system, Exterior lighting, Structure, Jul 7, 2017
DOOR AJAR IS ON EVEN WHEN THE DOOR IS CLOSE AND ALARM FOR THIS KEEPS GOING OFF ALSO THE INSIDE FRONT INTERIOR LIGHTS STAY ON.THIS IN ON GOING HAD IT FIX ONCE AND NOW ITS BACK AGAIN.WITH 24,000 MILES AND THOUSANDS WITH THE SAME PROBLEM THIS SHOULD BE A RECALL THIS HAPPENS WHEN YOU SHUT VEHICLE OFF AND WHEN DRIVING.
Electrical system, Jul 7, 2017
DOOR AJAR WARNING DURING CLOSED DOORS. AFTER RESEARCH ON INTERNET FOR A SOLUTION, SEEMS, THAT THIS IS ON GOING ISSUE WITH FORD DOOR LATCH LOCKS.
Power train, Jun 30, 2017
LOSS OF DRIVE CONTROL TRANSMISSION SHIFTS OUT OF FIRST GEAR AND RPMS GO UP TO REV LIMIT, BUT NO OR EXTREMELY SLOW FORWARD MOTION LIKE THE VEHICLE IS STUCK BETWEEN 1ST GEAR AND NEUTRAL. HAPPENED TWICE FROM A COLD START SEVERAL MONTHS BETWEEN OCCURRENCES. START VEHICLE, BACK OUT OF DRIVEWAY, STOP, CHANGE TO DRIVE, MOVE FORWARD ABOUT 200 FEET AND THE SHIFT FROM 1ST TO SECOND GEAR DOES NOT HAPPEN CORRECTLY LIKE THE VEHICLE IS STUCK IN 1ST GEAR OR NEUTRAL. VERY UNSAFE, CAN CAUSE ACCIDENTS. ALSO SOME UNEXPECTED HARD UPSHIFTS / DOWNSHIFTS.
Engine, Jun 30, 2017
ROTTEN EGG/SULFUR SMELL IN CABIN DURING HARD ACCELERATION / C02 INFILTRATION CAUSING PASSENGER HEADACHES / NAUSEA. WHEN ACCELERATING TO HIGHWAY OR FREEWAY SPEEDS OR ACCELERATING TO PASS A VEHICLE THERE IS A SIGNIFICANT SULFUR SMELL IN THE CABIN. THE SMELL IS SIGNIFICANTLY WORSE WHEN THE AIR CONDITIONING IS ON AND IN RECIRCULATE MODE, BUT IS PRESENT REGARDLESS OF AC OR RECIRC MODE (CAN BE WHEN VENT OR HEAT IS ACTIVE ALSO).
Structure, Jun 27, 2017
THE PAINT ON THE HOOD IS BUBBLING AND PEELING OFF. IT HAS NOT BEEN EXPOSED TO EXCESSIVE BRINE OR WEATHER.
Steering, Jun 27, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 75 MPH, THE POWER STEERING BECAME LOOSE, AND THE SERVICE ADVANCETRAC AND SERVICE POWER STEERING WARNING INDICATORS ILLUMINATED. THE CONTACT PARKED AT A NEARBY RESTAURANT. THE VEHICLE WAS TOWED TO THE DEALER (PALM SPRINGS MOTORS LOCATED AT 69200 CA-111, CATHEDRAL CITY, CA 92234; (760) 328-2102) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND OPENED CASE NUMBER: CAS-12599770. THE FAILURE MILEAGE WAS 62,988.
Structure, Jun 27, 2017
"TAKATA RECALL" I PURCHASED A 2013 FORD EXPLORER AND THE WINDSHIELD PILLAR HAS COMPLETELY FLOWN OFF WHILE GOING DOWN THE ROAD , I HAD THE DRIVERS SIDE FIXED AND 2 DAYS LATER THE PASSENGERS SIDE FLEW OFF. THANKS GOODNESS THIS DID NOT CAUSE A WRECK. THIS SHOULD BE A RECALL I HAVE SEEN LOTS OF COMPLAINTS ON THIS, AND IT COST AROUND 400 TO FIX. ATTACHED IS A PICTURE OF ONE SIDE BEFORE IT FLEW OFF
Power train, Vehicle speed control, Jun 23, 2017
ABOUT 6 MONTHS AGO MY CAR STALLED AFTER BEING PARKED AT A MAJOR HIGHWAY RED LIGHT. I WAS LUCKILY ABLE TO PULL OFF THE ROAD SAFELY. THE WRENCH WARNING LIGHT CAME ON (POWER TRAIN ISSUE) BUT AFTER SHUTTING OFF & RESTARTING THE CAR WORKED FINE. I HAD IT SERVICED AFTER & IT DIDN'T HAPPEN AGAIN UNTIL LAST FRIDAY,6/16/17. AGAIN AFTER BEING STOPPED AT A LIGHT ON A MAJOR ROAD & CAUSING ME TO PULL OFF THE ROAD. IT HAS NOW HAPPENED 6 TIMES IN A WEEK. ALWAYS AFTER A STOP SIGN/LIGHT. EVERY TIME IT SEEMS TO LOSE ENGINE POWER, THE WRENCH LIGHT COMES ON AND THE CAR SLOWS TO A SCARY SLOW SPEED. AFTER TURNING THE CAR OFF, THE LIGHT GOES AWAY AND THE CAR COMES BACK ON. AFTER RESEARCHING THE PROBLEM ONLINE WE THOUGHT IT WAS THE THROTTLE BODY LIKE OTHERS HAVE HAD. ON 6/20/17 WE TOOK IT TO THE SHOP AND GOT THE CODE P2111 (THROTTLE ACTUATOR CONTROL SYSTEM - STUCK OPEN). THEY CLEANED THE PART, THE CODE WENT AWAY AND IT'S BEEN STALL FREE UNTIL TODAY, 6/23/17. I DIDN'T MAKE IT A STREET OVER FROM MY HOUSE BEFORE IT HAPPENED AGAIN AT A 4-WAY STOP. I IMMEDIATELY CAME BACK HOME AND THE CAR WILL SIT IN MY DRIVEWAY UNTIL I TAKE IT TO HAVE THE PART REPLACED. AFTER READING SO MANY ACCOUNTS OF THIS HAPPENING AND CERTAIN MODELS GETTING RECALLED OR "CUSTOMER SATISFACTION PLANS" I DON'T GET HOW FORD HASN'T HAD TO REPLACE THEM ALL. IT IS DANGEROUS! I AM FORTUNATE ENOUGH TO NOT HAVE CAUSED AN ACCIDENT EACH TIME THIS HAS HAPPENED, BUT I AM LITERALLY SCARED TO DEATH TO DRIVE MY CAR. IF I DO I SPEND THE ENTIRE TIME TENSE & DRIVING SLOW IN THE RIGHT LANE IN CASE IT STALLS & I HAVE TO PULL OVER. FORD SHOULD NOT GET AWAY WITH HAVING SCARED DRIVERS ON THE ROAD WHEN THIS IS CLEARLY AN ISSUE WITH THEIR VEHICLES. MY CAR IS 4 YEARS OLD AND I TAKE CARE OF IT. I SHOULD NOT BE SCARED TO LEAVE MY HOUSE IN IT. NOR DO I THINK I SHOULD HAVE TO PAY THE $100+ IT'S GOING TO TAKE TO REPLACE A PART THEY KNOW TO BE FAULTY.
Steering, Jun 22, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 35 MPH, THE POWER STEERING SEIZED. THE VEHICLE WAS TOWED BY FORD MOTOR COMPANY TO QUARK AND QUINCY LOCATED IN QUINCY, MASSACHUSETTS WHERE IT WAS DETERMINED THAT THE RACK AND PINION WAS DEFECTIVE. THE MANUFACTURER STATED THAT THE CONTACT'S VIN WAS NOT INCLUDED IN THE STEERING RACK ASSEMBLY RECALL PER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Structure, Jun 21, 2017
MY VEHICLE HAS NEVER BEEN IN AN ACCIDENT BEFORE. HOWEVER, LAST WEEKEND DRIVING DOWN THE HIGHWAY, MY BOYFRIEND AND I HEAR THIS LOUD "THUMP". BOTH OF US THOUGHT MAYBE A BIRD HIT US OR SOMETHING BECAUSE THERE HADN'T BEEN ANYTHING IN THE ROAD. SO WE PULL OF THE HIGHWAY AT THE NEXT EXIT, GET OUT TO EXPECT FEATHERS, BUT INSTEAD FIND THAT THE DRIVERS SIDE WINDSHIELD PILLAR TRIM MOLDING WAS COMPLETELY GONE. HAD BEEN RIPPED OFF BY THE WIND - WHICH IT WASN'T EVEN WINDY THAT DAY, JUST THE WIND OF GOING DOWN THE HIGHWAY. DROPPED IT OFF TO THE DEALERSHIP LAST NIGHT TO BE FIXED AND THEY TOLD US THIS IS A "COMMON ISSUE" WITH THE EXPLORERS! HOW CAN THIS BE A COMMON ISSUE AND NO FIX IN PLACE??? IT IS IN FOR SERVICE NOW AT THE DEALERSHIP AND I'M STILL WAITING TO HEAR IF THIS IS COVERED UNDER WARRANTY OR NOT.
Electrical system, Structure, Jun 20, 2017
"TAKATA RECALL" I PURCHASED A 2013 FORD EXPLORER NEW WITH 6 MILES I CURRENTLY HAVE 59900 MILES AND DRIVING ON THE HIGHWAY MY DRIVERS SIDE WINDSHIELD TRIM FLEW OFF BY ITSELF WITHOUT ANY DAMAGE. THANKFULLY DID NOT CAUSE AN ACCIDENT WE ONLY HEARD IT FLEW OFF WE DIDN'T KNOW IT HAD UNTIL WE STOPPED, AND NOTICED THIS TO IT IT STILL HAS THE ORIGINAL WINDSHIELD AND I TOOK TO RICH FORD WHERE I BOUGHT THE CAR AND WAS TOLD IT CAME UNGLUED ! I HAVE NEVER HAD THIS ISSUE BEFORE AND HAVE OWNED SEVERAL PRE-OWNED CARES WITHOUT ANYTHING LIKE THIS HAPPENING MY CAR INTERIOR HAS CRACKED AT THE SEAM AGAIN THIS IS A 4 YR YEAR OLD CAR WITH NO OTHER DAMAGE I JUST HAVE A LITTLE TEAR ON THE DRIVER SIDE DOOR WHERE THE DOOR HANDEL IS. I HAVE HAD THE LOCKS ON THE PASSENGER DOOR FIXED TWICE IT STOPS WORKING DUE TO MECHANICAL ERROR YOU HAVE TO MANUALLY LOCK AND UNLOCK IT THIS IS VERY UNSAFE AS WE KNOW THAT ARE CARS NEED TO BE LOCKED IN MOTION AND WHEN WE PARK. THIS I HAVE 2 SEPARATE INVOICE FOR FIXED AT QUICK LANES AT RICH FORD IN ALBUQ,NM NONE OF THESE ISSUES HAVE RECALLS ON THEM
Air bags, Jun 19, 2017, crash
ON MAY 31, 2017, I WAS INVOLVED IN A COLLISION IN WHICH MY 2013 FORD EXPLORER STRUCK A RED LIGHT RUNNER AT APPROXIMATELY 35 - 40 MPH. MY VEHICLE SUSTAINED SIGNIFICANT FRONT END DAMAGE. SO MUCH SO, IT'S A TOTAL LOSS. THE MOST ALARMING DETAIL IS THAT MY AIRBAGS DIDN'T DEPLOY AT THE TIME OF THE ACCIDENT!! NEITHER THE DRIVER SIDE NOR THE PASSENGER SIDE. I KNOW THAT FORD HAS A NUMBER OF RECALLS IN REGARDS TO DEFECTIVE AIRBAGS BUT I COULDN'T FIND ANYTHING IN REGARDS TO THE 2013 FORD EXPLORER EVEN THOUGH THERE HAVE BEEN A NUMBER OF COMPLAINTS. FORD REALLY NEEDS TO LOOK INTO THESE DEFECTIVE AIRBAGS WITHIN THIS MODEL BEFORE SOMEONE IS KILLED OR SEVERELY INJURED. NO WARNING LIGHTS, NO AIRBAG LIGHTS, ETC... FORD IS EVEN REFUSING TO SEND A "REP" TO WHERE MY VEHICLE IS BEING HELD TO CONDUCT AN INSPECTION OF IT...
Structure, Jun 19, 2017
THE PASSENGER SIDE 'A' PILLAR PLASTIC COVER FLEW OFF AT HIGHWAY SPEED. CARS BEHIND ME SWERVED AND COULD HAVE CAUSED A CATASTROPHIC ACCIDENT. THE RUBBER GASKET WAS DANGLING AND CONSEQUENTLY BLOCKING THE PASSENGER REAR VIEW SIDE MIRROR. FORD IS STATING THAT IT 'IS NOT A FACTORY DEFECT' AND CONSEQUENTLY I SHOULD PAY FOR THE REPLACEMENT (EVEN THOUGH I BOUGHT THE CAR NEW, AND ALSO PURCHASED THEIR 'PREMIUM CARE WARRANTY.) THE CAR HAS 40K MILES ON IT.
Steering, Jun 16, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 10 MPH, THE POWER STEERING FAILED WITHOUT WARNING. WHILE MAKING A RIGHT TURN, THE STEERING WHEEL BECAME UNRESPONSIVE AND WOULD NOT STEER LEFT OF RIGHT. THE VEHICLE WAS TAKEN TO BAYTOWN FORD OF BAYTOWN, TEXAS WHERE THE POWER STEERING CONTROL MODULE SOFTWARE WAS UPDATED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), WHICH WAS DIRECTLY RELATED TO THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 73,000. UPDATED 08/03/17*LJ *TR
Structure, Jun 16, 2017
THE FRONT EDGE OF MY HOOD IS NOW CORRODED ALL THE WAY ACROSS MY ALUMINUM HOOD. THERE ARE MULTIPLE 'RUST' BUBBLES AND NOW PAINT IS FALLING OFF. THE REST OF THE CAR IS PRETTY MUCH IMMACULATE.
Steering, Jun 12, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHEN THE ENGINE WAS STARTED AND THE VEHICLE WAS SHIFTED INTO REVERSE, THE STEERING WHEEL BECAME DIFFICULT TO MOVE. THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. WHEN THE CONTACT TURNED OFF THE ENGINE AND RESTARTED THE VEHICLE, IT RETURNED TO NORMAL OPERATION. WHEN THE WARNING INDICATOR ILLUMINATED, THE ENGINE BECAME DIFFICULT TO START. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE FAILURE RECURRED SEVERAL OTHER TIMES. THE LOCAL DEALER (LORENZO FORD LOCATED AT 30725 S FEDERAL HWY (US1), HOMESTEAD, FL 33030 888-454-9476) WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 60,000.