2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints
2,234 reports, newest first.
Other or unspecified, Oct 23, 2015
EXTERIOR DOOR HANDLES LOOSE AND STICKING.
Structure, Oct 20, 2015
PAINT IS BUBBLING UP ON THE HOOD OF THE CAR. CALLED FORD AND THEY SAY ITS OUT OF WARRANTY SORRY. THE CAR IS ONLY 2 YEARS OLD THIS SHOULD NOT BE HAPPENING TO A 40,00 DOLLAR CAR.
Engine and engine cooling, Equipment, Oct 16, 2015
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT EXHAUST FUMES ENTERED THE VEHICLE THROUGH THE AIR CONDITIONING SYSTEM WHEN THE VEHICLE ACCELERATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AIR VENTS WERE SUCKING THE EXCESS EXHAUST FUMES THROUGH THE AIR CONDITIONING VENTS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 15,000.
Other or unspecified, Oct 14, 2015
I HAVE 44,000 MILES AND OVER THE PAST FEW MONTHS HAVE BEEN EXPERIENCING EXHAUST FUMES ENTERING THE CABIN AFTER DRIVING ON THE EXPRESSWAY FOR A PERIOD OF TIME AND COMING TO A STOP WITH THE DEFROST ON AND REAR A/C
Other or unspecified, Oct 13, 2015
EXHAUST GAS ENTERING THE CABIN DURING HARD ACCELERATION OR WHEN DRIVING AT SUSTAINED HIGHWAY SPEEDS. APPEARS TO BE RELATED TO REAR AIR CONDITIONING SUCKING AIR FROM UNDERNEATH REAR OF CAR!
Other or unspecified, Oct 8, 2015
I PURCHASED MY VEHICLE FROM THE JENNINGS ANDERSON FORD DEALER. IT HAD AROUND 17,000 MILES ON IT. SHORTLY AFTER I VEHICLE, I BROUGHT IT IN BECAUSE THE EXHAUST FUMES ARE BEING SUCKED INTO THE VEHICLE WHEN I ACCELERATE SUCH AS GETTING ON THE FREEWAY. DAVID SAVINICH (SERVICE ADVISER) TOLD ME THAT FORD WAS AWARE OF THE PROBLEM AND THEY HAD A FIX FOR IT. THEY INSTALLED THEIR FIX BUT IT IS STILL SUCKING IN EXHAUST FUMES. I TALKED TO JEFF ASHER (SERVICE DEPT MANAGER) AND I ASKED HIM WHETHER FORD HAD A FIX FOR IT. I WAS TOLD NO. I ASKED JEFF TO CALL ME IF THERE WAS A FIX. IT HAS BEEN OVER A YEAR AND THEIR IS STILL NO REPAIR. I GET A BAD HEADACHE EVERY TIME I GET ON THE FREEWAY. IT IS SO BAD THAT IT ALSO MAKES ME NAUSEATED. I AM UNABLE TO USE THE AIR CONDITIONER RECIRCULATATION IN THE CAR.
Other or unspecified, Oct 5, 2015
A WARNING POPS UP STATING SHIFT TO PARK WHEN IT IS CLEARLY IN PARK. THIS HAS BEEN HAPPENING FOR A FEW MONTHS NOW. HAVE TO PUSH THE BUTTON AT FRONT TOP OF SHIFTER A FEW TIMES TO MAKE IT SENSE THAT IT IS IN PARK.
Service brakes, Sep 30, 2015
OVERHEATING FRONT WHEEL BRAKES LEADING TO WARPED ROTORS!!! . THE 2013 FORD EXPLORER 3 TIMES SINCE DECEMBER 2014. BOTH LEFT AND RIGHT FRONT BRAKES OVERHEAT THE ROTORS EVENTIALLY LEADING TO WARPED ROTORS AND UNUSUAL VIBRATION IN STEERING , IS MORE SEVERE AT HIGH SPEED .
Electrical system, Structure, Sep 28, 2015
FOR THE PAST 2 MONTHS THE DRIVERS DOOR IS SAYING IT IS OPEN WHEN IT IS SHUT. THE DOME LIGHTS STAY ON WHICH MAKES IT HARD TO SEE AT NIGHT. THE DOORS WILL ALSO NOT LOCK. THAT IS VERY UNSAFE IF YOU HAVE CHILDREN IN THE BACK WHEN DRIVING DOWN THE HIGHWAY. THEY CAN EASILY OPEN THE DOOR AND POSSIBLE FALL OUT. I HAVE READ MULTIPLE COMPLAINTS ON THIS ISSUE FOR FORD OWNERS. FORD SHOULD REALLY DO A RECALL ON THIS VERY DANGEROUS DEFECT.
Structure, Sep 28, 2015
CORROSION (OXIDATION) ON THE HOOD OF THE VEHICLE. NOT NECESSARILY A SAFETY CONCERN BUT A CONCERN NON THE LESS. I ENTERED, THROUGH MY LOCAL FORD DEALER, A PRIOR APPROVAL CLAIM FOR THE DAMAGE AND WAS TURNED DOWN, FORD SAYS THEY DON'T WARRANTY RUST CLAIMS UNLESS THE PART HAS RUSTED THROUGH. SEARCHING ON GOOGLE, "FORD HOOD RUSTING", I SEE THAT THIS IS A NATIONAL PROBLEM AND THAT FORD IS WELL AWARE OF THE ISSUE, YET THEY CONTINUE TO DENY CLAIMS.
Other or unspecified, Sep 28, 2015
NAGING DOOR JAAR OPEN SENSOR, FOR UNDER 2 YEARS ITS ALREADY FAULTING
Service brakes, Sep 22, 2015
2013 FORD EXPLORER , OVERHEATING FRONT BRAKES ON THE LEFT AND RIGHT . I HAVE REPORTED THIS TO LIEF JOHNSON FORD DEALERSHIP TWICE SINCE DEC, 4 2014 . AGAIN ON JUNE 18 ,2015. THE THIRD TIME ON SEPT. 29 ,2015. BOTH FRONT BRAKES OVERHEAT CAUSING WARPED DISCS ,IT BECOMES WORST AT HIGHWAY SPEEDS WHEN THE BRAKES ARE REQUIRED , EMITTING VIBRATIONS THROUGH THE STEERING WHEEL . THANKS
Other or unspecified, Sep 21, 2015
DOOR HANDLE BROKE OFF WHEN PULLING ON THE LATCH TO OPEN CAR DOOR.
Structure, Sep 14, 2015
PAINT ON HOOD IS BUBBLING. DEALER WILL NOT HONOR FORD'S 5-YEAR EXTENDED CORROSION COVERAGE PERIOD BECAUSE THE BODY PANEL IS NOT SHOWING A HOLE "THOUGH" THE BODY PANEL. THE WARRANTY DEFINES THE COVERAGE ONLY IF THE BODY PANEL BECOMES PERFORATED DUE TO CORROSION FROM NORMAL USE. HOWEVER, NOWHERE IN THE WARRANTY DOES IT STATE IT MUST BE THROUGH THE BODY PANELS. IN MY BOOK, THE DEFINITION OF PERFORATION IS A PATTERN OF HOLES, AND THE DEFINITION OF A HOLE IS A HOLLOW PLACE IN A SOLID BODY OR A CAVITY OR A PIT. THE PAINT IS DEFINITELY SHOWING A PATTERN OF CAVITIES OR PITS YET THE DEALER DOES NOT AGREE.
Service brakes, Sep 9, 2015
I NOTICED SOME DEEP LINES IN MY REAR ROTORS TOOK TO MY MECHANIC HE SAID ROTORS AND PADS WERE BAD EVERY NOW AND THEN I HEARD A SQUEALING NOISE BUT DIDN'T PAY MUCH ATTENTION TO IT THINKING HEY I BOUGHT A BRAND NEW VEHICLE ITS PROBABLY BECAUSE OF BEING BRAND NEW I KNOW NOW THAT IS NOT THE FACTS THERE IS A PROBLEM WITH THE REAR BRAKES LOCKING UP AND NOT UNLOCKING IT DESTROYED MY ROTORS DUE TO THIS REMEMBER THIS VEHICLE STILL HAS FRONT BRAKES AND ONLY 8350 MILES GARAGE KEPT I COMPLAINED TO FORD AND THEY SAID IF A RECALL WOULD HAPPEN SAVE MY RECEIPT IAM VERY CONCERNED THERE HASN'T BEEN A RECALL REGARDING THIS MATTER BECAUSE THIS IS A PROBLEM WITH THE EXPLORER FOR MANY PLEASE LOOK INTO THIS MATTER WITH THE UTMOST CONSIDERATION THANK YOU *TR
Structure, Equipment adaptive/mobility, Engine, Sep 2, 2015
EXHAUST IS ENTERING THE PASSENGER COMPARTMENT THROUGH THE FRONT AND REAR AIR CONDITIONING VENTS WHEN THE ENGINE IS ACCELERATED TO 3500 RPM OR ABOVE. I NOTICED THIS CONDITION WHILE DRIVING AROUND TOWN,WHEN PASSING ANOTHER CAR OR ACCELERATING TO ENTER THE FREEWAY, BUT THE PROBLEM WAS REALLY EVIDENT ON A RECENT DRIVING VACATION FROM KANSAS CITY TO SEATTLE WA. WE WENT THROUGH SEVERAL MOUNTAINOUS STATES AND IT WAS TERRIBLE, THE CAR WAS CONSTANTLY ACCELERATING ABOVE 3500 RPM TO MAINTAIN SPEED ON UP HILL GRADES,THE CAR CONSTANTLY REEKED OF EXHAUST. WE HAD TO ROLL THE WINDOWS DOWN TO KEEP IT AIRED OUT. I TOOK THE CAR TO MY FORD DEALER WHEN I RETURNED FROM THE TRIP,THEY SAID THERE IS NO PROBLEM. I AM NOT GOING TO ARGUE WITH FORD OVER THIS,I HAVE PURCHASED A CARBON MONOXIDE METER WHICH I KEEP IN THE CAR AND HAVE RECORDED CARBON MONOXIDE IN THE CABIN AS HIGH AS 15 PPM DURING ACCELERATION. THIS CAR NEEDS TO BE RECALLED,I HAVE READ THAT I AM NOT ALONE,THIS PROBLEM EXISTS ON FORD EXPLORERS MANUFACTURED FROM 2011 - 2015. WHY ?
Power train, Engine, Fuel/propulsion system, Sep 1, 2015
DURING ACCELERATION, THERE IS A NOTICEABLE, EXHAUST SMELL IN THE CABIN OF THE VEHICLE. THE SMELL DOES NOT DISSIPATE UNLESS YOU OPEN THE WINDOWS OR TURN THE A/C ON HIGH TO CLEAR THE AIR.
Structure, Aug 28, 2015
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V171000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Other or unspecified, Aug 26, 2015
ON SEVERAL OCCASIONS WITHIN THE PAST 3 WEEKS, WHILE ATTEMPTING TO PUT OUR VEHICLE INTO "PARK" WE RECEIVED A WARNING LIGHT THAT WE NEEDED TO "SHIFT TO PARK", EXCEPT THE SHIFTER WAS PLACED IN THE PARK POSITION EVERY TIME; THIS OCCURRED TO BOTH MY HUSBAND AND MYSELF. I WAS AFRAID THE VEHICLE WOULD NOT STAY IN PARK ON HILLS OR SLOPES IN PARKING LOTS AND IN MY SLOPED DRIVEWAY WHERE THERE ARE LOTS OF SMALL CHILDREN PLAYING AND RIDING BIKES BECAUSE OF THIS WARNING AND WOULD ROLL AWAY KILLING SOMEONE. RECENTLY, OUR EXPLORER WOULD NOT START, OUR KEY FOBS WOULD NOT LOCK OR UNLOCK THE DOORS; I WAS STRANDED. THIS LAST TIME ON AUGUST 24, 2015 I CONTACTED FORD ROADSIDE ASSISTANCE TO TOW IT TO THE CLOSEST FORD DEALERSHIP TO FIND OUT WHAT WAS WRONG. TURNS OUT THE SHIFTER WAS DEFECTIVE AND AS A RESULT IT DRAINED THE BATTERY. IT COST ME $672.39 TO REPLACE THE SHIFTER AND THE BATTERY; WHICH IS A LOT OF MONEY WHEN YOUR OUT OF WORK/RETIRED WITH HEALTH ISSUES. I ALSO KEPT THE OLD PART FOR EVIDENCE. I TALKED TO ANOTHER FORD EXPLORER OWNER WHO ALSO HAD THE SAME PROBLEM AND TO DATE THERE IS NO RECALL I SUPPOSE BECAUSE NO ONE IS DEAD, YET.
Structure, Aug 13, 2015
WITH JUST OVER 37,000 MILES ON THE VEHICLE, I NOTICED THAT THE PAINT ON THE HOOD WAS BUBBLING AND FLAKING OFF. IT HAD OBVIOUSLY BEEN OCCURRING LONG BEFORE I FIRST NOTICED IT. I BROUGHT IT TO MY FORD DEALER WHO TOLD ME IT IS A COMMON PROBLEM FOR THOSE VEHICLES BECAUSE THE HOOD IS MADE OUT OF ALUMINUM AND VIBRATION FROM DRIVING CAUSES THE PAINT TO FRACTURE WHICH RESULTS IN THIS PROBLEM. HE ALSO TOLD ME THAT IT WAS NOT COVERED UNDER WARRANTY BECAUSE I HAD OVER 36,000 MILES, EVEN THOUGH THE PROBLEM HAD BEEN THERE WHEN IT STILL FELL UNDER THAT WARRANTY. I THEN DID SOME RESEARCH ON THE INTERNET AND FOUND SEVERAL SITES WITH AN ENORMOUS AMOUNT OF COMPLAINTS FROM 2013 AND 2014 EXPLORER OWNERS WHO WERE HAVING THE SAME PROBLEM. (A FEW EXAMPLES OF THE SITES I SAW ARE CARCOMPLAINTS.COM, EDMUNDS.COM, AND RV.NET. A GOOGLE SEARCH WILL PROVIDE MANY MORE). I THEN CONTACTED FORD MOTOR COMPANY DIRECTLY AND SPOKE TO A REPRESENTATIVE THERE. THEY SAID THEY WERE AWARE OF THE PROBLEM BUT NO RECALL WAS GOING TO BE ISSUED, AND NOTHING COULD BE DONE REGARDING MY SPECIFIC PROBLEM. AFTER COMPLAINING PROFUSELY AND HAVING MY ISSUE ELEVATED TO A REGIONAL MANAGER, FORD AGREED TO PARTIALLY PAY FOR THE REPAIR. HOWEVER, I (ALONG WITH THE MANY OTHERS WHO ARE HAVING THIS PROBLEM) FEEL THAT THIS IS A MANUFACTURING DEFECT AND SHOULD BE COVERED FULLY BY FORD. WHILE THIS MAY NOT BE A "SAFETY" ISSUE, I AM HOPING THAT THIS COMPLAINT WILL AT LEAST HAVE SOMEONE FROM YOUR AGENCY LOOK INTO THIS MATTER TO SEE IF FORD SHOULD BE FORCED TO RECALL THESE VEHICLES DUE TO THIS MANUFACTURING DEFECT. AFTER ALL, A VEHICLE THAT IS ONE TO TWO YEARS OLD SHOULD NOT BE DETERIORATING IN THIS MANNER. ANY HELP OR INFORMATION YOU CAN PROVIDE IS GREATLY APPRECIATED. THANK YOU! *TR
Other or unspecified, Aug 6, 2015
DESPITE THE PLETHORA OF CLAIMS POSTED ON THIS SITE ABOUT EXHAUST INSIDE THE CABIN OF 2011-2015 EXPLORERS, AND REPEATED INFORMATION THAT THE "TSB" FORD HAS ISSUED DOES NOT WORK, NHTSA HAS FAILED TO ACT. HOW DARE YOU CONTINUE TO ALLOW SO MANY LIVES TO BE PUT IN UNNECESSARY DANGER? WHAT IS THE COST OF LIFE OVER FORD'S BOTTOM LINE? WHO MUST DIE? IS MY ACCIDENT WHERE I SUDDENLY PASSED OUT AND WRECKED NOT ENOUGH? DO YOU KNOW HOW IT FEELS WHEN YOU'RE TOLD BY A PEDIATRICIAN THAT YOUR 8 YEAR OLD MAY HAVE PERMANENT BRAIN AND PULMONARY DAMAGE FROM CHRONIC EXPOSURE TO CARBON MONOXIDE AND EXHAUST? WHY HAVE YOU DONE NOTHING? I'M A SINGLE MOTHER WHO WAS WILLING TO PAY $52K SO THAT I COULD HAVE A SAFE VEHICLE FOR MY FAMILY, AND INSTEAD WE ARE BEING POISONED. I HAVE HAD THIS VEHICLE IN 6 TIMES WITH NO RESOLUTION AND FORD REFUSES TO BUY IT BACK. I HAVE BEEN REPEATEDLY BEEN LIED TO THAT THE ISSUE IS THE PTU AND CONTINUED TO DRIVE WITH MY CHILDREN UNAWARE WE WERE BEING POISONED FOR 60K MILES. I CANNOT AFFORD ANOTHER VEHICLE UNTIL A FIX SURFACES, WHAT AM I TO DO, DRIVE AROUND WITH THE WINDOWS DOWN? I DON'T FEEL THAT IS ACCEPTABLE IN A $52,000 VEHICLE, DO YOU? WHAT ABOUT THE POTENTIAL LONG TERM HEALTH ISSUES THAT ARE NOW SURFACING? SHOULD I KEEP PUTTING MY KIDS IN THIS CAR SINCE IT IS MY ONLY MEANS OF TRANSPORTATION? WOULD YOU PUT YOUR 4 AND 8 YEAR OLDS IN IT? SHAME ON THE NHTSA FOR NOT TAKING THIS ISSUE SERIOUSLY AND CONTINUING TO ALLOW FAMILIES TO BREATH IN SUCH HAZARDOUS AND LIFE THREATENING FUMES. I HOPE YOU ALL DRIVE ONE OF THESE VEHICLES AND PUT YOUR BABIES IN THEM AND THEY GET SICK, JUST LIKE MINE, SO THAT MAYBE THEN YOU'LL REACT. THOSE THAT READ THIS MESSAGE SHOULD BE EMBARRASSED FOR YOUR FAILURE TO DO NOTHING OVER SUCH A SEVERE "DESIGN FLAW", YOUR FAILURE TO ACT MAKES YOU NOT JUST DISGUSTING EXAMPLES OF HUMAN BEINGS, BUT AMERICANS IN PARTICULAR. DO I HAVE YOUR ATTENTION NOW?
Steering, Aug 5, 2015
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED ON THREE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED AND REBALANCED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Structure, Other or unspecified, Aug 3, 2015
MY MECHANIC DISCOVERED RUST BUBBLES ON MY HOOD ON OR ABOUT JUNE OF 2015 . IT IS VERY AWFUL LOOKING FOR A VEHICLE WHICH IS ONLY 2 YEARS OLD AND PARKED WHERE THERE IS NO RIVER WATERS.
Other or unspecified, Jul 22, 2015, crash
2011-2015 FORD EXPLORER THERE IS A "DESIGN FLAW" IN WHICH THE INTERNAL CABIN AIR VENTS ARE SUCKING IN EXHAUST AND CARBON MONOXIDE. FORD HAS ISSUED A FIX (TSB 14-0130) BUT NOT A RECALL AND THERE IS A CLASS ACTION LAWSUIT. FOR ME IT IS HAPPENING ON ACCELERATION AND GOING UP STEEP GRADES AND THERE IS A SULFUR/MECHANICAL BURNING SMELL THAT WAFTS IN. THE KIDS AND I, AS WELL AS ANYONE ELSE IN THE CAR FOR LONG DURATIONS, HAVE BEEN GETTING MIGRAINES, DIZZY AND JUST FLAT OUT SICK. I DRIVE FOR WORK AND THE DIZZINESS AND MIGRAINES HAS BECOME SO FREQUENT, AS WELL AS MIXING UP WORDS WHEN I'M SPEAKING, THAT I WAS BEGINNING TO THINK SOMETHING IS SERIOUSLY WRONG WITH ME. I PASSED OUT AND WRECKED IT WHEN I HAD ONLY 20,000 MILES ON IT AND I KEPT SAYING "I DON'T UNDERSTAND WHAT HAPPENED, I JUST PASSED OUT". I HAD GONE UP THE GRADE ON 101, WHERE THE FUMES BECOME EXTREMELY POTENT, EXITED, AND HAD JUST GOT ON TO THE RANCH ROAD AND WAS GOING SLOW AND I WAS (FOR THE MOST PART) UN-INJURED AND NO ONE WAS WITH ME. I HAVE HAD IT IN 5 TIMES FOR THE SMELL BUT IT WASN'T UNTIL THIS LAST TIME THAT THEY TOLD ME WHAT WAS REALLY GOING ON. FORD WOULDN'T PAY FOR THE FIX EVEN THOUGH I HAVE A FORD PREMIUM 100K MILE WARRANTY BECAUSE THEIR WARRANTY EXCLUDES "DESIGN FLAWS" BUT FORTUNATELY HENRY CURTIS FORD PICKED UP THE TAB AND I HAD TO PAY THE $100 DEDUCTIBLE. WHILE THE PROBLEM IS NOT HAPPENING AS FREQUENTLY, IT STILL HAPPENS IN CERTAIN CONDITIONS. FORD IS REFUSING TO GIVE ME A NEW CAR. THIS IS A VERY DANGEROUS "DESIGN FLAW", WHICH MEANS IT'S IN EVERY EXPLORER OUT THERE, INCLUDING THE ONES THE LAW ENFORCEMENT OFFICIALS DRIVE. EVERY ONE NEEDS TO KNOW AND FORD NEEDS TO DO A RECALL BEFORE SOMEONE DIES...UPDATED 09/15/15 *BF UPDATED 12/05/2017*CN
Other or unspecified, Jul 21, 2015
EXHAUST FUMES ARE COMING IN THE CAB. STRONG SMELL WHEN ACCELERATING FAST. MY EYES BURN AND WATER EVERYTIME I DRIVE IT. MY ALLERGIES HAVE BEEN OFF CHARTS SINCE WE PURCHASED IT IN MAY 2015. I TOOK IT TO FORD THINKING I HAVE BUMPER TO BUMPER AND 46000 MILES LEFT ON MY WARRANTY SO I THOUGHT THEY WOULD SOLVE IT'S PROBLEM. THEY CALL ME AT WORK AND TELL ME IT'S NOT COVERED UNDER WARRANTY. THEY TELL ME IT WILL COST ME $700 TO FIX. I FEEL LIKE THAT'S ON FORD TO FIX.