2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints
2,234 reports, newest first.
Other or unspecified, Engine, Fuel/propulsion system, Jan 11, 2016
I CURRENTLY OWN A 2013 FORD EXPLORER THAT HAS APPROXIMATELY 51K MILES. I'VE NOTICED ON MORE THAN ONE OCCASION, THAT DURING PERIODS OF SUSTAINED DRIVING WE EXPERIENCE ODOR OF CERTAIN GASES OR FUMES. THESE ODORS ARE NOT CONSTANT, BUT THEY ARE PRESENT WITHIN THE CAB EVEN WHILE THE WINDOWS ARE SECURE. AGAIN, THE ONLY EXPERIENCES OF THESE INCIDENTS SO FAR ARE DURING PERIODS OF DRIVING FOR 2 OR MORE HOURS CONTINUOUSLY. I'VE CHECKED WITH THE FORD MOTOR COMPANY, AND SEARCHED ONLINE AND I HAVEN'T FOUND ANY RECALL INFORMATION REGARDING EMISSION PROBLEMS OF THIS NATURE. WE, OUR FAMILY WOULD APPRECIATE IF MORE RESEARCH COULD BE DONE ON THIS MATTER. WE PERSONALLY BELIEVE THAT MAY LEAD TO A HEALTH RELATED ILLNESS/INJURY. SINCERELEY [XXX] *BF 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *BF
Electrical system, Jan 7, 2016
FORD MOTORCRAFT BATTERY (OVERCHARGE OR POSSIBLE LEAKING BATTERY) CAUSED EXTENSIVE CORROSION TO BATTERY TERMINAL AS WELL AS BATTERY CABLES AND HOUSING. READ ONLINE AND THIS IS A VERY COMMON ISSUE WITH FORD VEHICLES. NOT ONLY DID THE BATTERY NEED TO BE REPLACED BUT THE CABLES AND HOUSING DID AS WELL. VEHICLE IS LESS THAN THREE YEARS OLD. PLEASE SEE ATTACHED IMAGE TO SEE EXTENT OF CORROSION. THIS PICTURE WAS TAKEN AFTER THE TERMINAL WAS SEMI-CLEANED IN ORDER TO JUMP THE BATTERY. BECAUSE OF THIS EXTENSIVE CORROSION, CABLES WERE SO CORRODED IT WOULD NOT MAKE A GOOD CONTACT WITH NEW BATTERY. AS I DROVE THE VEHICLE TO THE FORD DEALERSHIP SERVICE CENTER, THE CAR KEPT LOSING POWER AS THE BATTERY WAS CONTINUALLY DISCONNECTING. THIS COULD HAVE EASILY HAPPENED TO SOMEONE WHILE DRIVING DOWN THE ROAD WITHOUT KNOWLEDGE OF BATTERY TERMINAL CORROSION. THERE WAS ZERO CORROSION ON THE NEGATIVE TERMINAL. THE POSITIVE TERMINAL IS THE PROBLEM.
Fuel/propulsion system, Jan 6, 2016
TOOK VEHICLE TO FORD DEALER TO FIX THE FUEL RECALL ISSUE. NOW, ABOUT A YEAR LATER, VEHICLE IS DRAWING IN FUEL SMELL FROM BOTH THE VEHICLE AND EVERYTHING OUTSIDE THE VEHICLE. THE SMELL IS STRONGER WHEN THE HEAT IS ON AND ALSO AROUND GAS STATIONS. NOW I'M BEING TOLD IT MIGHT BE A DIFFERENT PROBLEM WHICH WILL COST ME OVER $800.
Other or unspecified, Dec 29, 2015
I HAVE GOODYEAR FORTERA P245/65R17 105T TIRES AS OEM ON THIS VEHICLE.THE TREAD HAS DRY ROTTED CRACKS JUST LIKE THE TIRES RECALLED IN 2015.THE FIRST SIGN OF PROBLEM WAS TIRE LIGHT COMING ON. WHY ARE THESE TIRE BEING RECALLED ALSO?
Engine, Dec 29, 2015
I HAVE AN EXPLORER 2013(32762 MILES) WITH BIG ODOR OF GASES INSIDE THE CABIN WHEN I ACCELERATE MY SUV. THE ODOR OF GASES IS AMAZING INSIDE THE CABIN AND I AFRAID WITH THAT ODOR CAN CAUSE HEALTH PROBLEM NOW OR IN THE FUTURE TO MY FAMILY. I ALREADY WENT TO THE FORD SERVICE AND THEY MAKE A SEAL BUT THE PROBLEM STILL THERE. (TSB 14-04-NA). THE GOVERNMENT NEED TO DO SOMETHING.
Engine and engine cooling, Dec 28, 2015
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AS A STRONG FUEL ODOR EMITTED INSIDE OF THE VEHICLE. THE FAILURE OCCURRED AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE FRONT DRIVER'S AND PASSENGER'S SIDE WEATHER DOOR STRIPPING WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. UPDATED 06/29/16*LJ THE CONSUMER STATED FUMES FROM THE EXHAUST ENTERED THE VEHICLE. THE VEHICLE WAS REPAIRED. UPDATED 07/13/16.*JB
Fuel/propulsion system, Dec 20, 2015
VAPOR CANISTER PURGE VALVE INOPERATIVE AT 72,000 MILES CAUSING A MISS/ HESITATION WHEN VEHICLE WAS RUNNING. LIGHT CAME ON AND A LOSS OF POWER OCCURRED WHILE TRAVELING ON THE INTERSTATE. IMMEDIATELY DROVE THE VEHICLE TO THE DEALERSHIP AND THIS WAS IDENTIFIED AS THE VAPOR CANISTER PURGE VALVE. FORD DECIDED THIS WAS NOT AN EMISSIONS COMPONENT AND DID NOT WARRANTY THE REPAIR UNDER THEIR 80000 MILE EMISSIONS WARRANTY EVEN THOUGH THIS IS CLEARLY DEFINED AS AN EMISSIONS COMPONENT BY THE EPA.
Fuel/propulsion system, Dec 11, 2015
MY PROBLEM IS THAT THERE IS A STRONG GAS SMELL INSIDE CAR. I HAVE SMALL KIDS THAT I DRIVE TO SCHOOL BACK AND FORTH AND I HAVE NO WARENTY.
Structure, Dec 9, 2015
I WAS WASHING MY CAR THIS WEEKEND AND NOTICED BUBBLES UNDER THE PAINT ON THE EDGE OF MY 2013 FORD EXPLORER HOOD. I IMMEDIATELY THOUGHT IT WAS RUST AND WENT STRAIGHT TO THE DEALER. ONCE AT THE BODY SHOP THEY TOLD ME THEY HAVE SEEN MANY FORDS WITH ALUMINUM HOODS WITH THE SAME PROBLEM BUT THEY COULD NOT HELP ME CAUSE I WAS OVER 36K MILES. APPARENTLY THIS PROBLEM GOES BACK TO 2007. I COULD NOT BELIEVE FORD HAD THE AUDACITY TO KNOWINGLY PRACTICE A MANUFACTURING PROCESS THAT HAD UNDESIRABLE RESULTS. I CALLED FORD AND THEY CLAIMED THEY COULD NOT HELP ME. TO MAKE IT WORSE, THEY CLAIM IT WAS NOT A KNOWN ISSUE, HENCE NO RECALL. WAITING TO HEAR FROM A SUPERVISOR, BUT NOW I KNOW I WILL NOT GET A FAVORABLE RESPONSE UNTIL WE RECEIVE RESULTS OF CLASS ACTION LAWSUIT IN NJ. BTW, MY ONE DEALER CLAIMS A CONSIDERABLE LARGER AMOUNT OF REPAIRS THAN COMPLAINTS YOU SEE HERE.
Exterior lighting, Dec 7, 2015
HEADLIGHT ILLUMINATION OF ROADWAYS IS SEVERELY INADEQUATE. WE HAVE BOTH OBSERVED THIS ISSUE WITH THIS VEHICLE SINCE IT WAS PURCHASED NEW IN DECEMBER 2012 (THE PRIMARY DRIVER IS A 5'5" FEMALE, THE SECONDARY DRIVER IS 5'10" MALE). THE HEADLIGHTS SEEM TO AIM TOO LOW AND LEAVE DARK SPOTS IN THE ROAD, PARTICULARLY WHEN TURNING IN EITHER DIRECTION. AND THE PROBLEM IS ONLY EXACERBATED WITH HIGHER SPEEDS. ILLUMINATION IS BETTER ON HIGH BEAM, BUT ONE CANNOT LEAVE HIGH BEAMS ENGAGED DURING NORMAL DRIVING. THESE ARE THE WORST HEADLIGHTS I'VE EVER SEEN ON A VEHICLE IN OVER 40 YEARS OF DRIVING INCLUDING CARS THAT I'VE DRIVEN FROM THE 50S, 60S, AND 70S, LET ALONE FOR A MODERN CAR.
Electrical system, Structure, Dec 4, 2015
DRIVER'S DOOR LATCH WILL NOT MOVE. DOOR WILL NOT CLOSE. DOOR AJAR LIGHT STAYS ON.
Electrical system, Engine, Dec 1, 2015
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE VEHICLE STALLED AND ALL THE INSTRUMENT PANEL LIGHTS ILLUMINATED AS THE WRENCH WARNING LIGHT ILLUMINATED. THE CONTACT COASTED OVER TO THE SIDE OF THE ROAD AND WAS ABLE TO RESTART THE VEHICLE AND IT WAS DRIVEN TO THE RESIDENCE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 57,120.
Other or unspecified, Nov 26, 2015
GETTING EXHAUST FUMES IN THE CABIN OF VEHICLE AT TIMES. SOMETIMES SO BAD THAT IT MAKES YOU SICK NAUSEOUS AND HEADACHES. FORD REFUSES TO FIX PROBLEM UNDER THERE WARRANTY. IT HAPPENS AT ANY TIME SLOW OR AT HIGHWAY SPEEDS WHEN USING THE AC OR HEATER IT IS EVEN WORSE.
Power train, Nov 24, 2015
INFO DISPLAY ON DASH WOULD ALWAYS STATE "SHIFT INTO PARK" EVEN AFTER TURNING OFF THE ENGINE WITH CAR ALREADY INTO PARK POSITION--FORD DEALER HAD TO REPLACE SHIFTER CONTROL AT A COST OF $462.54--WAS TOLD BY SERVICE TECH THEY HAVE THE PART IN STOCK--AND HAVE SEEN THIS PROBLEM BEFORE ON NEWER CARS--WAS TOLD PART CANNOT BE FIXED.
Structure, Nov 18, 2015
PAINT ON HOOD HAS CORRODED CAUSING THE PAINT TO PEEL OFF. IT IS HAPPENING ALL ALONG BOTTOM EDGE OF HOOD. CAR HAS BEEN GARAGE KEPT.
Service brakes, Nov 18, 2015
MY 2013 EXPLORER HAS 23190 MILES AND WAS BOUGHT NEW AND HAS BEEN SERVICED AT THE DEALER ACCORDING TO FORD'S SERVICE PLAN SINCE NEW. A FEW DAYS AGO I NOTICED A GRINDING NOISE AND BURNING SMELL FROM THE REAR OF MY EXPLORER.THE DEALER TOLD ME THAT MY DRIVERS SIDE REAR CALIPER HAD SEIZED UP AND I NEEDED NEW REAR BRAKES. HE SAID THAT THIS WAS DUE TO ROAD SALT, WATER AND DEBRIS CONTAMINATING THE REAR BRAKES. HE ALSO TOLD ME THAT THIS WAS NOT WARRANTY COVERED AND MY COST WAS $389.84. I'VE READ IN NUMEROUS FORUMS THAT THIS IS A PROBLEM ON MOST EXPLORERS LIKE MINE. I FEEL THAT THIS COULD BE A SAFETY ISSUE IF IT HAPPENED AT HIGHWAY SPEEDS. LUCKILY MINE HAPPENED WHEN I WAS PARKING MY EXPLORER. THIS SHOULD BE COVERED UNDER AN INSPECTION REPLACEMENT RECALL.
Other or unspecified, Nov 17, 2015
WHEN ACCELERATING GAS FUMES SMELL INSIDE VEHICLE (ROTTEB EGGS) AFTER COUPLE OF HOURS DRIVING GETTING BAD HEADACHE FROM IT. IT'S VERY HARMFUL FOR PEOPLE INSIDE CAR, BECAUSE IT MY COST CO2 POISONING. DEALER HAVE NO FIX FOR IT.
Exterior lighting, Nov 16, 2015
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS FAILED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 23,000.
Steering, Suspension, Electronic stability control (ESC), Nov 13, 2015
I WAS BACKING UP FROM PARKING SPOT IN A CITY GARAGE AND WHEN I PLACE THE CAR IN DRIVE MY POWER ASSISTED STEERING (EPAS) FAILED. I GOT THE POWER STEERING FAULT ERROR, ADVANCETRAC ERROR AND TERRAIN MANAGEMENT ERROR. THE CAR WAS TOO DIFFICULT TO MANUALLY STEER ACTUALLY NEARLY IMPOSSIBLE. IT TOOK ALMOST 1 HOUR AND 2 GROWN BIG MEN TO MANUALLY STEER IT OUT OF THE GARAGE SO THAT IT COULD BE PUT ONTO A FLAT BED TOW TRUCK. FORD CLAIMS THAT MY VIN# NUMBER IS NOT PART OF THE RECALL (14S06) FOR THIS ISSUE. THE DEALERSHIP THAT I HAD IT TOWED TO HAS QUOTED ME AROUND $2,000 TO REPLACE THE STEERING RACK. THIS IS DEFINITELY A SAFETY HAZARD AND FORD NEED TO TAKES RESPONSIBILITY AND CORRECT THIS ISSUE.
Steering, Nov 11, 2015
WHILE DRIVING AND MAKING A TURN THE POWER STEERING LOCKS UP WITH AN ERROR CODE STATING "POWER STEERING ASSIST FAULT" IN MY EXPERIENCE THIS HAPPENED WHEN BACKING OUT OF THE DRIVEWAY AND NOW IT HAPPENED WHILE DRIVING AND MAKING A LEFT HAND TURN TO CROSS A BUSY INTERSECTION. THE ONLY THING THAT RELEASES THE STEERING IS TO PUT THE VEHICLE IN PARK AND RESTART THE VEHICLE. MY VEHICLE DOES NOT FALL UNDER THE RECALL HOWEVER, IT'S THE SAME EXACT PROBLEM YET, FORD "HAS NEVER HEARD OF IT" I HAVE CHILDREN AND I FEAR THAT FORD WON'T FIX THE PROBLEM OR DO ANYTHING ABOUT IT UNTIL IT'S TOO LATE AND WE ARE IN A FETAL ACCIDENT. I REFUSE TO DRIVE MY VEHICLE AS IT'S UNSAFE AND I WILL NOT PUT MY KIDS LIFE AT RISK. HELP!!
Fuel/propulsion system, Nov 9, 2015
WHEN DRIVING THE CAR, THERE IS A STRONG ODOR OF GASOLINE. IT BEGAN AS INTERMITTENT AND NOW HAPPENS ALMOST EVERY TIME WE DRIVE THE CAR.
Structure, Nov 9, 2015
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE INTERIOR DOOR HANDLE IN THE REAR OF THE VEHICLE FRACTURED. THE CONTACT STATED THAT THE DOOR WAS NOT ABLE TO BE OPENED FROM INSIDE THE VEHICLE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V171000 (STRUCTURE). THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Other or unspecified, Engine, Fuel/propulsion system, Oct 29, 2015
UNDER HEAVY ACCELERATION (I.E. HIGHWAY ON-RAMP), A VERY STRONG ODOR (BURNING RUBBER, EXHAUST?) ENTERS THE CABIN. THIS HAPPENS EVERY TIME, WHETHER THE AC IS ON OR OFF, RECIRCULATING OR FRESH AIR. THE ODOR IS EXTREMELY STRONG AND LASTS SEVERAL MINUTES. I'M ESPECIALLY CONCERNED FOR MY 3 YEAR OLD SON WHO IS EXPOSED TO THIS.
Other or unspecified, Oct 25, 2015
PAINT IS BUBBLING ACROSS THE FRONT EDGE OF HOOD. FORD IS REFUSING TO REPAIR THE PROBLEM.
Steering, Oct 23, 2015
DRIVING VEHICLE THROUGH INTERSECTION, TURNING, , LOST POWER STEERING, AND TEMPORARILY LOST CONTROL OF VEHICLE. WAS ABLE TO MUSCLE IT TO THE SIDE OF THE ROAD. DISPLAY MADE A CHIME NOISE, AND STATED "POWER ASSIST FAILURE" ( OR SOMETHING TO THAT EFFECT). I PULLED TO THE SIDE OF ROAD, TURNED OFF VEHICLE, WAITED 2 MIN, STARTED IT AGAIN AND IT WORKED FINE. FOUND THERE IS A RECALL "14S06" FOR EXACT MODEL AND YEAR WITH EXACT DESCRIPTION OF MY FAILURE. TOOK VEHICLE TO CLOSEST FORD DEALER, THEY SAID IT IS COVERED UNDER RECALL AND THERE WOULD BE NO CHARGE AS THIS IS A SAFETY ISSUE. AFTER NUMEROUS CALLS BACK AND FORTH WITH DEALER AND FORD, FORD CLAIMS THIS VIN IS NOT COVERED. I HAVE PAPERWORK FROM THE DEALER THAT SHOWS PART NUMBER NEEDED IS FOR THE STEERING GEAR # DB5Z-3504-NE, WHICH IS THE PART NUMBER IN THE RECALL. I AM UNABLE TO FIND A VIN # LIST AS IT APPEARS FORD DOES NOT HAVE ONE AND THEY DECIDE WHEN YOU CALL WHO GETS THE RECALL AND WHO DOES NOT. THERE IS NO TRANSPARENCY IN SUCH AS SYSTEM. IF FORD KNOWS OF THIS ISSUE WITH THIS YEAR AND MODEL AND KNOWS IT'S A SAFETY ISSUE THAT HAS RESULTED IN ACCIDENTS, PER NHTSA, WHY AM I BEING REJECTED FOR THE EXACT SAFETY ISSUE ON THE EXACT MODEL AND YEAR? CAN YOU PLEASE HELP?