2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints
2,234 reports, newest first.
Steering, Feb 29, 2016
THE "POWER STEERING FAULT" LIGHT WAS ON WHEN I WAS DRIVING. AND I LOST STEERING ABILITY AT ALL. I MANAGED TO DRIVE TO THE NEAREST FORD DEALER, AND THEY WANTED TO CHARGE ME $1800 FOR REPLACEMENT. THIS IS BECAUSE SOMEHOW I WASN'T INCLUDED IN THE RECALL FOR POWER STEERING. THIS IS ABSURD!
Steering, Feb 23, 2016
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 80 MPH, THE POWER STEERING MALFUNCTIONED AND IT BECAME EXTREMELY DIFFICULT TO STEER THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 21,000. UPDATED 04/22/2016*LJ UPDATED 05/05/16.*JB
Latches/locks/linkages, Feb 22, 2016
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 25 MPH, THE DRVER SIDE DOOR LATCH AJAR WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED. WHEN THE CONTACT CALLED THE LOCAL DEALER, THE TECHNICIAN STATED THAT HE HAD NOT HEARD OF SUCH A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE RECURRED AND WAS NOT REMEDIED. THE FAILURE MILEAGE WAS 37,650.
Steering, Feb 17, 2016
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 25 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
Steering, Feb 16, 2016
WAS DRIVING AND THE STEERING WHEEL BECAME REALLY HARD TO TURN AND THEN ON MY SCREEN OF MY TRUCK A WARNING POP UP SAYING ( POWER STEERING ASSIST FAULT) SO NOW MY STEERING IS VERY HARD TO TURN
Steering, Feb 16, 2016
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE REVERSING OUT OF PARKING SPACE, THE POWER STEERING ASSIST DISABLE WARNING MESSAGE ILLUMINATED AND THE POWER STEERING MALFUNCTIONED. THE CONTACT MENTIONED THAT THE VEHICLE RESUMED NORMAL FUNCTION AFTER IT WAS TURNED OFF AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE AND STATED THAT THE ELECTRONIC POWER STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFUSED TO PROVIDE ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 53,000.
Steering, Other or unspecified, Feb 15, 2016
LOSS OF POWER STEERING. AFTER EXPERIENCING LOSS OF POWER STEERING ON MULTIPLE OCCASIONS I PERFORMED ONLINE RESEARCH AND BECAME AWARE OF SAFETY RECALL 14S06. I CONTACTED FORD FOR RESOLUTION AND THEY INFORMED ME MY VEHICLE IS NOT SUBJECT TO RECALL. THE VEHICLE WITH SOME 19,000 MILES IS OUR OF WARRANTY (>36 MONTHS). FORD INDICATED THAT ANY REPAIRS FOR THIS DANGEROUS CONDITION WOULD BE AT OWNER EXPENSE. THE VEHICLE WAS PRODUCED ON THE ASSEMBLY LINE IN CHICAGO WHICH WAS THE ORIGIN OF THE VEHICLE DEFECT WHICH PROMPTED THE RECALL. HOWEVER, IT APPEARS TO HAVE BEEN ASSEMBLED APPROXIMATELY 1 MONTH AFTER THE RECALL CUT-OFF. I CONTEND THAT THE DEFECT WAS STILL PRESENT AND THE RECALL SHOULD BE BROADENED. THIS IS A SERIOUS DEFECT WITH POTENTIAL LIFE THREATENING CONSEQUENCES. FORD HAS BEEN UNRECEPTIVE IN EVEN INVESTIGATING THE MATTER. THE VEHICLE WAS MOVING ON THE OCCASIONS WHEN THE POWER STEERING FAILED, WHILE NEGOTIATING A CURVE. MY PROFESSIONAL DRIVER INDICATED THAT THE CAR HAD TO BE STOPPED AND THE VEHICLE RESTARTED TO RESET THE POWER STEERING. NO DRIVER FEEDBACK OF A TROUBLE CODE.
Other or unspecified, Feb 13, 2016
STARTED MY ENGINE. TRUCK WAS IN PARK AND I FEEL THIS BOUNCING/SHAKING WHICH IS QUITE STRANGE. HAVE NO IDEA WHAT THAT CAN BE AND HOW DANGEROUS IT IS WHILE DRIVING. ANOTHER TIME IT HAPPENED WAS WHEN I CAME TO A COMPLETE STOP, STILL IN DRIVE AND AGAIN THE BOUNCING/ SHAKING FEELING I EXPERIENCED AGAIN. I WAS ON A SMOOTH CITY STREET.
Steering, Feb 13, 2016, crash
POWER STEERING FAILURE. FAILED MULTIPLE TIMES, UNABLE TO REPLICATE AT DEALERSHIP. HAPPENED AT LOW SPEED WHILE IN A PARKING LOT. PULLING INTO PARKING SPOT AND STEERING FAILED CAUSING MINOR COLLISION WITH PARKED VEHICLE IN NEXT SPACE. DEALERSHIP STILL UNABLE TO REPLICATE.
Service brakes, Feb 13, 2016
REAR BRAKES SEIZED SIMULTANEOUSLY ON DRIVER AND PASSENGER SIDE. DEALERSHIP STATED CORROSION WAS THE ISSUE. VEHICLE WAS INSPECTED 3 MONTHS PRIOR WITH NO MENTION OF CORROSION. SEIZURE CAUSED FAILURE OF CALIPERS, PADS, ROTORS, AND LININGS ON BOTH SIDES. REPLACEMENT WAS PAID OUT OF POCKET, NOT COVERED BY ESP AND NOT BACKED UP BY PREMIUM MAINTENANCE PLAN.
Steering, Feb 9, 2016
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE REVERSING OUT OF A PARKING SPOT, THE STEERING WHEEL WAS DIFFICULT TO TURN WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE RECURRED ON SEVERAL OCCASIONS, EACH TIME THE VEHICLE WAS DRIVEN AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS DIAGNOSED THAT THE ELECTRONIC POWER STEERING RACK NEEDED TO BE REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000. UPDATED 04/04/16*LJ UPDATED 04/05/16.*JB
Structure, Feb 8, 2016
THE PAINT IS BUBBLING AND FLAKING OFF THE EDGE OF THE HOOD. FORD REFUSED TO ASSIST.
Structure, Feb 3, 2016
PAINT CORROSION/BUBBLING ON EDGE OF ALUMINUM HOOD. FORD WILL NOT HONOR THE WARRANTY. COST TO FIX ISSUE IS APPROXIMATELY $500-$750. CLEARLY A MANUFACTURING ISSUE DURING PAINT PROCESS WITH THOUSANDS OF COMPLAINTS.
Steering, Feb 3, 2016
STEERING ASSIST FAULT LIGHT COMES ON WHEN I CRANK MY 2013 FORD EXPLORER. THE STEERING WHEEL IS LOCKED AND WON'T TURN WHEN I TRY TO LEAVE A LOCATION. I HAVE TO SWITCH THE VEHICLE OFF AND RESTART IT IN ORDER FOR IT TO RESET.
Power train, Feb 3, 2016, crash
I NOTICED RIGHT AFTER BUYING MY CAR THAT IT WOULD SOMETIMES BE IN PARK, BUT THE CAR WOULD TELL ME TO SHIFT TO PARK. I TALKED WITH THE SALES GUY AT THE DEALERSHIP, HE SAID HE WOULD LOOK IN TO IT. IT HAPPENED A FEW TIMES. THEN ONE TIME, I SHIFTED TO PARK IN A RAIN STORM AND RELEASED THE BRAKE. I LOOKED IN TO THE PASSENGER SEAT TO GRAB MY THINGS AND THE CAR ROLLED IN TO MY HOUSE CAUSING DAMAGE TO THE HOUSE AND TO THE CAR.
Electrical system, Feb 1, 2016
ELECTRICAL OUTLET IN REAR CENTER CONSOLE WAS COMPLETELY PULLED OUT WHILE TRYING TO UNPLUG COMPUTER EXPOSING ELECTRICAL WIRES ELECTROCUTING MY SON AND NEPHEW. THIS HAPPENED AT NIGHT WITH THE VEHICLE IN MOTION.
Steering, Feb 1, 2016
POWER STEERING STOPPED WORKING AND DISPLAYED POWER STEERING ASSIST FAULT ERROR ON THE DASHBOARD. WAS UNABLE TO TURN WHEEL AT LOW/SLOW SPEED. CAR WAS BEING PARKED AT THE TIME THE FAULT OCCURRED.
Service brakes, Jan 25, 2016
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT HEARD A WHISTLING SOUND. THE VEHICLE WAS BROUGHT TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR BRAKE PADS WERE DAMAGED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
Service brakes, Jan 23, 2016
AT ABOUT 42,000 MILES LEFT REAR BRAKE LOCKED UP WHILE DRIVING. AT ABOUT 48,000 MILES RIGHT REAR BRAKE STARTED DRAGGING. I REPLACED ROTORS, PADS AND CALIPERS IN BOTH CASES. I CHECKED SLIDES ON BOTH AND THEY ARE FREE TO TRAVEL. IN BOTH CASES THE CALIPER IS STUCK. I SAVED THE CALIPER FROM THE LATER. THIS IS STILL AN OEM PART ONLY SO I REPLACED WITH FORD PART. WHEN TALKING TO LOCAL DEALERS TECHS THEY SAY THIS IS A COMMON PROBLEM THEY ARE SEEING IN THIS VEHICLE. THE PART NUMBER OF THE CALIPER HAS CHANGED FROM THE ORIGINAL NUMBER ACCORDING TO THE PARTS TECH, HE CLAIMED THAT THIS USUALLY INDICATES A CHANGE IN A DESIGN FOR A PROBLEM.
Steering, Jan 20, 2016
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 45 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED TO BE UPDATED AND THE STEERING RACK MIGHT NEED TO BE REPLACED. THE COMPUTER WAS UPDATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,000. UPDATED 03/18/16*LJ *CN
Structure, Jan 19, 2016
WHILE I WAS DRIVING ON THE HIGHWAY DOING 65MPH, THE MOLDINGS BOTH LEFT AND RIGHT THAT ARE ATTACHED TO THE FRONT WINDSHIELD FLEW OFF AND COULD HAVE CAUSED AN ACCIDENT OR SOMETHING MORE SERIOUS. NOW I AM LEFT WITH ALL THE NUTS AND BOLTS EXPOSED AND FORD WILL NOT COVER, INSTEAD THEY WANT ME TO PAY $500 TO FIX IT. I JUST PURCHASED THIS VEHICLE 6 MONTHS AGO AND HAVE READ ONLINE OF THIS SAME THING HAPPENING TO MANY OTHERS WHO WERE TOLD THEY WOULD HAVE TO PAY AS WELL. FORD IS LUCKY NO ONE WAS SERIOUSLY HURT, I WANT THIS INVESTIGATED SO NO FUTURE ACCIDENTS HAPPEN .
Power train, Jan 19, 2016
WHEN I PUT THE CAR IN PARK, THE MESSAGE "SHIFT TO PARK" IS ILLUMINATED ON THE DASH - WHEN THE CAR WAS IN FACT IN "PARK". I HAVE TO REPEATEDLY SHIFT THE CAR IN AND OUT OF "PARK" OR TURN THE CAR ON AND OFF TO GET THE MESSAGE TO GO AWAY. THE DEALERSHIP REPLACED THE GEAR SHIFT WHICH COST ME $390.33.
Other or unspecified, Jan 17, 2016
THE TAILGATE LIFT IS UNSAFE. IT DOES NOT DETECT WHEN SOMEONE IS UNDER IT WHEN IT LOWERS. I DID NOT KNOW THE PERSON BEHIND THE CAR HAD PUSHED THE BUTTON ON TAILGATE TO LIFT IT. MY DAUGHTER HAD BENT OVER PLACING THINGS IN BACK. UNKNOWN TO ME, I PUSHED THE BUTTON INSIDE CAR TO LIFT THE GATE, BUT INSTEAD IT LOWERED. IT COULD HAVE SQUEEZED THE BREATH OUT OF MY DAUGHTER.
Steering, Electrical system, Fuel/propulsion system, Jan 16, 2016
AS REPORTED TO FORD: WHAT IS YOUR VEHICLE SALES OR SERVICE ISSUE?:VIN: IFM5K8D85DGA40422 2013 FORD EXPLORER - I RECENTLY SHIPPED MY 2013 FORD EXPLORER TO AZERBAIJAN WHERE I AM SERVING THE U.S. GOVERNMENT. I HIRED A DRIVER WHO CONVEYED A PROBLEM TO ME REGARDING THE POWER STEERING AND SYNC SYSTEM. AFTER DOING SOME ONLINE RESEARCH, I BECAME AWARE OF THE RECALL FOR POWER STEERING PROBLEMS WHICH SEEM TO FIT THE SYMPTOMS RELATED TO ME. I DID NOT RECEIVE ANY TYPE OF NOTICE FROM FORD REGARDING THIS SERIOUS CONDITION. ALSO, THE SYNC SYSTEM IS BUGGY. I WAS INFORMED SOME TIME AGO OF A FUEL SYSTEM RECALL (I BELIEVE). THE VEHICLE HAS 19,750 MILES. A VEHICLE TIRE SENSOR FAULT HAS RECENTLY DISPLAYED. THERE IS A FORD DEALERSHIP IN BAKU AZERBAIJAN WHERE I LIVE. THE EXPLORER IS PART OF THEIR PRODUCT LINE. PLEASE INFORM ME WHAT I CAN EXPECT FROM FORD TO RESOLVE THE ISSUES DISCLOSED HERE EITHER UNDER WARRANTY, RECALL OBLIGATION, OR CUSTOMER CARE (WITHOUT EXPENSE TO ME). FURTHER, I WOULD APPRECIATE IF FORD U.S. WOULD COORDINATE THOSE RESOLUTION EFFORTS. WHAT ACTION HAS YOUR DEALER TAKEN TO ADDRESS THE ISSUE?:HAVE NOT CONTACTED DEALER. SUSPECT LANGUAGE BARRIERS WOULD COMPLICATE RESOLUTION EFFORTS. WHAT ASSISTANCE ARE YOU SEEKING FROM FORD MOTOR COMPANY?:COORDINATE ALL NECESSARY REPAIRS TO BE PERFORMED BY THE BAKU AZERBAIJAN FORD DEALER. PROVIDE A LOANER CAR WHILE VEHICLE IS BEING REPAIRED. BE MORE PROACTIVE IN INFORMING CUSTOMERS OF POTENTIALLY SERIOUS DEFECTS THAT HAVE RESULTED IN RECALL. ARE YOU THE OWNER OF THE VEHICLE :YES VIN : IFM5K8D85DGA40422 MILEAGE : 19,748 WHERE IS YOUR VEHICLE NOW : INPOSSESSION HAVE YOU CONTACTED THE DEALER :NO DEALER NAME :FORD BAKU AZERBAIJAN
Steering, Jan 11, 2016
WHILE DRIVING APPROXIMATELY 70MPH ON A MAJOR HIGHWAY THE POWER STEERING SHUTDOWN AND THE VEHICLES STEERING BECAME EXTREMELY STIFF TO THE POINT YOU COULD HARDLY TURN THE STEERING WHEEL.I BROUGHT THE VEHICLE TO FORD TO HAVE IT INSPECTED , THEY INFORMED ME NOTHING WAS WRONG AND ALL IT NEEDED WAS TO BE RESET. WITHIN 10 DAYS OF LEAVING THE DEALERSHIP SERVICE THE VEHICLE AGAIN STARTED TO HAVE THE SAME PROBLEM NEARLY CAUSING AN ACCIDENT. I TOOK THE VEHICLE TO FORD ONCE AGAIN, THIS TIME THEY HAD ADVISED THAT THE ENTIRE POWER STEERING ASSEMBLY NEED TO BE REPLACED . WITHIN DOING RESEARCH 2011-2013 FORD EXPLORERS HAVE THIS SAME POWER STEERING ISSUE, UNDER RECALL. FORD REFUSES TO FIX MY VEHICLE UNDER THE RECALL DUE TO VIN RESTRICTIONS. THIS IS DANGEROUS AND NEGLIGENT TO SAY THE LEAST.