2014 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,678 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Explorer model years with reports.
Of the 2014 reports, 32 involved a crash and 6 involved a fire. 38 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Suspension, rearApr 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Campaign 16V245000 on NHTSA.gov
Representative owner complaints
1,678 reports, newest first.
Exterior lighting, Mar 25, 2021
REAR EXTERIOR TAIL LIGHTS ARE CONTINUING TO GET WATER INSIDE. THERE IS CONDENSATION ALL OVER THE INSIDE OF THE REAR EXTERIOR TAIL LIGHTS.
Air bags, Mar 24, 2021
THE WIRING HARNESS TO THE AIRBAG SYSTEM BECAME DETACHED DUE TO THE PLACEMENT OF THE WIRES AND WITH THE DRIVER SEAT AND PASSENGER SEAT AUTOMATICALLY ADJUSTING, IT CAN CAUSE THE WIRES TO COME OUT OF PLACE. THE ENTIRE WIRING SYSTEM THAT CONNECTS TO THE SEATBELTS AND IMPACTS THE AIRBAG SYSTEM HAD TO BE REPLACED. THE AIRBAG LIGHT WAS LIT UP ON MY DASH & I WAS TOLD NONE OF THE AIRBAGS WORKED IN MY VEHICLE IF THIS LIGHT WAS ON. THE REPAIR HAD TO BE DONE AS A SAFETY MEASURE TO ENSURE THE AIR BAGS WOULD WORK AND FUNCTION PROPERLY. THE VEHICLE WAS TURNED ON ONE DAY AND THE AIRBAG LIGHT ON THE DASH CAME ON AND CONTINUED TO STAY ON.
Electrical system, Latches/locks/linkages, Mar 22, 2021
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE DOORS FAILED TO LOCK. THE CONTACT STATED THAT THE DOOR AJAR WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO LOCAL DEALER RAY PRICE STROUD FORD (6320 US-209 SUITE B, STROUDSBURG, PA 18360, (570) 402-2222) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN PART NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 94,000.
Power train, Mar 19, 2021
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STARTED MAKING A LOUD GRINDING SOUND. THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS COASTED ONTO THE ROAD SHOULDER. THE VEHICLE WAS TOWED TO TRY-COUNTY FORD INC (1348 FOUR LOCUST HWY, DIRECTION KEYSVILLE, VA 23947, (434) 736-8444) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS AN INTERNAL TRANSMISSION FAILURE AND THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN 20V692000 (POWER TRAIN). THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Steering, Mar 19, 2021
I WAS DRIVING MY 2014 FORD EXPLORER AND NOTICED A SMALL GRINDING NOISE WHEN I WOULD BE PARKED OR WHEN DRIVING THE VEHICLE. IT WAS LIKE THIS FOR A FEW DAYS AND NOW WHEN DRIVING HOME IT LOCKED COMPLETELY ON ME AND I LOST STEERING ABILITY AND HAD TO FORCEFULLY PARK IT AND HAD A TOW TRUCK TAKE IT HOME. THIS SEEMS TO BE A COMMON ISSUE WITH FORD EXPLORER AND THE STEERING RACK. I HAVE A MECHANIC COMING OUT TO LOOK AT THE VEHICLE. THIS SEEMS TO BE A COMMON ISSUE AND WE NEED A RECALL FOR THIS VEHICLE.
Steering, Mar 15, 2021
MY 2014 FORD EXPLORER, WHICH ONLY HAS 83,000/MILES, STARTED EXPERIENCING TIGHTNESS IN THE STEERING WHEEL WHILE DRIVING. IN CONDUCTING RESEARCH, THESE SEEMS TO BE A COMMON PROBLEM, WHICH RESULTS IN A $1,700.00-TO-$2,000.00 REPAIR BILL. THE SECOND CONCERN IS THE STEERING FAILURE NOTED BY SOME COMPLAINTS, WHICH ENDANGERS EVERYONE WITHIN THE VICINITY TIME THE POINT OF FAILURE. IF IT IS SO COMMON, AND COULD RESULT IN A SERIOUS INJURY, INCLUDING DEATH, WHY IS THIS NOT BEING RECALLED?
Power train, Mar 8, 2021
I WAS DRIVING DOWN THE ROAD AND I HEARD A LOUD GRINDING NOISE. I SLOWED DOWN SOME BUT THEN WHEN I TRIED TO RE APPLY GAS IT JUST REVVED UP AND WOULD NOT GO FORWARD MORE. I WAS ALMOST IN AN ACCIDENT WITH PEOPLE BEHIND ME. I WAS ABLE TO ROLL OVER TO THE SIDE OF THE ROAD. I PUT MY CAR IN PARK AND HEARD THE GRINDING AGAIN. I TURNED THE CAR OFF AND CALLED MY HUSBAND. WHEN I RESTARTED THE CAR IT WOULD NOT GO FORWARD, BACKWARD OR ANYTHING. IT IS A LINK SHAFT BRACKET FAILURE THAT THERE IS ALREADY A RECALL IN PLACE FOR BUT MY TRUCK WAS BUILT 4 MONTHS BEFORE THE DATE THE RECALL BEGINS FOR. WE HAD THE VEHICLE TOWED HOME AND IT JUST ROLLED OFF THE TOW TRUCK LIKE IT WAS IN NEUTRAL WHEN IT WAS SUPPOSED TO BE IN PARK.
Steering, Mar 6, 2021
THIS OCCURRED FIRST IN OUR DRIVEWAY, FIRST STARTUP IN THE MORNING STEERING WHEEL WAS IMPOSSIBLE TO TURN. I JERKED IT LEFT AND RIGHT A FEW TIMES AND IT EVENTUALLY TURNED AS IT SHOULD. NO ABNORMAL LIGHTS ON DASH TO INDICATE ANY PROBLEMS. THIS GOT PROGRESSIVELY WORSE EACH MORNING UNTIL FREEZING UP COMPLETELY,EVEN WITH THE FRONT WHEELS OFF THE GROUND STEERING WILL NOT BUDGE. I AM TOLD BY THE FORD DEALER HERE THAT THIS VEHICLE IS NOT ON RECALL LIST.
Steering, Mar 6, 2021
ABOUT A YEAR AEGO MY STEERING WHEEL STARTED MAKING A NOISE WHENEVER I TURNED THE WHEEL BOTH PARKED OR MOVING. SINCE THEN IT HAS PROGRESSED INTO A LOUD GRINDING NOISE. THE WHEEL IS STICKING WHILE DRIVING ON THE HIGHWAY AND I HAVE TO FORCE IT TO MOVE AT TIMES. IT DOES NOT RETURN FREELY ANYMORE ON IT"S OWN TO A STRAIGHT FORWARD POSITION. AFTER HAVING THE CAR IN AT CHAPMAN FORD, EGG HARBOR NJ, THEY TOLD ME IT"S DANGERIOUS AND I COULD LOOSE MY STEERING ENTIRELY WHILE DRIVING AND TO HAVE THE RACK AND PINION REPLACED. I CAN SEE THIS IS A COMMON PROBLEM WITH THIS MODEL AND THERE WAS A SIMILIAR RECALL A FEW YEARS PRIOR FOR A SIMILAR PROBLEM. I DON"T THINK THE PROPER IMPROVEMENTS TO THE RACK AND PINION WHERE EVER APPLIED IN LATER MODELS AND THERE SHOULD BE ANOTHER RECALL OR THE PRIOR RECALL SHOULD BE EXTENDED. THANK YOU
Seat belts, Mar 1, 2021
WE HAVE A 2014 FORD EXPLORER SPORT AND THE SEATBELT IS IN A RETRACTED POSITION AND IS STUCK. WE HAD IT INTO FORD AND THEY WERE ABLE TO GET IT TEMPORARILY UNSTUCK BUT IT IS STUCK AGAIN. THEY PRICED THE PART AND LABOR AND IT WILL BE $415 TO REPLACE. WE ARE OVER THEIR SAFETY WARRANTY FOR MILEAGE. THEY INSTRUCTED US TO REACH OUT TO YOU TO HELP WITH ESCALATING THE SITUATION TO FORD. WE CANNOT USE THAT SAFETY BELT AT ALL IN ITS CURRENT CONDITION. WE HAVE ALWAYS HAD A CARSEAT WITH LATCHES IN THAT POSITION SO SINCE WE HAVE OWNED IT THE SEATBELT HAS BEEN USED MINIMALLY. IF YOU COULD ESCALATE THIS SITUATION TO FORD FOR A RESOLUTION WE WOULD APPRECIATE IT. THANK YOU!
Air bags, Feb 28, 2021
AIR BAG LIGHT CAME ON WHICH DISABLES ALL AIRBAGS IN THE VEHICLE, MAKING AN UNSAFE VEHICLE OPERATIONS ISSUE. UPON DIAGNOSES IT APPEARS FORD MOCO IS AWARE OF A FAULTY ISSUE UNDER THE SECOND ROW SEATS FOR THE OPTIONAL SEATBELT AIRBAGS, AS ISSUED WITH FORD TSB 16-0001, TO DATE FORD HAS NOT ISSUED A RECALL TO SERVICE THE KNOW ISSUE. THE AVERAGE REPAIRS ARE COSTING CONSUMERS AROUND $1,000 +/- FOR THE REPAIRS, THUS TOO MANY CONSUMERS ARE BYPASSING THE REPAIRS DUE TO THE HIGHER COSTS AND THUS DRIVING 'NEWER/MODERN' VEHICLES WITHOUT STANDARD SAFETY EQUIPMENT ACTIVE.
Steering, Feb 17, 2021
WHILE DRIVING EITHER ON THE HIGHWAY OR ON CITY STREETS WHEN TURNING A CORNER OR A CURVE THE STEERING CATCHES AND MAKES ME SWERVE THE CAR. MY MECHANIC SAYS THE ELECTRONIC STEERING WENT OUT SO THE GEARS ARE CATCHING AND I'M LUCKY I DIDN'T CRASH THE CAR!
Suspension, Feb 16, 2021
THERE WAS A RECALL 19S17 ON THE VEHICLE. I TOOK VEHICLE TO DEALER FOR THIS 12-16-2019. THEY REPLACED THE TOE LINKS (PART DB5Z-5A972-J) AND REPORTED THAT THE LEFT SIDE TOE LINK BALL JOINT WAS LOOSE AND NEEDED REPLACEMENT. THEY WOULD HAVE TO RESCHEDULE A TIME TO DO THAT. BECAUSE THE JOINT WAS LOOSE, THEY DID NOT PERFORM THE ALIGNMENT THAT WAS SUPPOSED TO BE DONE AFTER TOE LINK REPLACEMENT. DRIVING THE VEHICLE ON SNOW COVERED ROADS AFTERWARDS REVEALED THAT THE REAR SUSPENSION WAS OUT OF ALIGNMENT BECAUSE OF VERY POOR HANDLING/WANDER. THE VEHICLE DID NOT HAVE THAT PROBLEM BEFORE THE SERVICING. THE DEALER SHOULD HAVE DONE A SIMPLE ALIGNMENT THAT WOULD HAVE PUT THE ALIGNMENT CLOSE ENOUGH INSTEAD OF SENDING THE VEHICLE OUT IN AN UNSAFE CONDITION. BECAUSE OF THE COST I WAS QUOTED, I TOOK THE VEHICLE TO AN INDEPENDENT AUTO REPAIR SHOP FOR THE JOINT REPLACEMENT, WHERE IT WAS DONE MUCH CHEAPER. I RECEIVED ANOTHER RECALL NOTICE 20V-675 DATED NOVEMBER 2020, ON THE TOE LINKS AND RETURNED THE VEHICLE TO THE DEALER ON 12-30-2020. THEY REPORTED THAT THE TOE LINKS PASSED THE INSPECTION AND THEY REPLACED THE ATTACHING BOLTS. ON 1-30-2021 I WAS DRIVING THE VEHICLE IN A 70 MPH ZONE IN THREE LANES OF TRAFFIC WHEN THE LEFT SIDE TOE LINK FRACTURED. THE VEHICLE WENT WILDLY OUT OF CONTROL, SKIDDING AND SLIDING BACK AND FORTH UNTIL I WAS ABLE TO FIGHT IT TO A STOP. LUCKILY THERE WAS NOT A COLLISION WITH NEARBY TRAFFIC. THIS WAS 30 DAYS AFTER THE TOE LINK WAS SUPPOSED TO HAVE BEEN INSPECTED. THE VEHICLE WAS TOWED TO A FORD DEALER IN THE AREA. THE DEALER REPLACED BOTH TOE LINKS. I HAVE THE BROKEN TOE LINK. FORD HAS REFUSED TO COVER ANY OF MY EXPENSE WHICH INCLUDED A RENTAL CAR. MY CONCERN IS THAT DRIVING THE CAR NOW PRESENTS A VERY SCARY SITUATION. WILL A TOE LINK BREAK AGAIN AND SEND THE VEHICLE OUT OF CONTROL CAUSING AN ACCIDENT?
Steering, Feb 16, 2021
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE STEERING ASSIST FAULT MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT THEN STATED THAT EXCESSIVE FORCE WAS NEEDED TO STEER THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A FRIEND WHO USED A MACHINE THAT SHOWED AN INTERNAL ELECTRONIC FAILURE. THE CONTACT HAD ALSO TAKEN THE VEHICLE TO AUTONATION FORD WHITE BEAR LAKE (1493 CO RD E EAST, WHITE BEAR LAKE, MN 55110) WHERE AN APPOINTMENT WAS MADE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
Suspension, Feb 11, 2021
2014 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 20V-675. *LD THE CONSUMER STATED THE PARTS WERE UNAVAILABLE TO COMPLETE THE RECALL. *JS
Suspension, Feb 11, 2021
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 40 MPH ON THE HIGHWAY, THERE WAS A LOUD ABNORMAL GRINDING SOUND COMING FROM THE REAR OF THE VEHICLE. THE REAR LOCKED UP CAUSING THE VEHICLE TO FISHTAIL IN THE MIDDLE OF THE HIGHWAY. THE CONTACT REGAINED CONTROL OF THE VEHICLE AND PULL OVER TO THE SIDE OF THE ROAD. THE CONTACT HAD THE VEHICLE TOWED TO BILL BROWN FORD (32222 PLYMOUTH RD, LIVONIA, MI 48150) WHERE THEY STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION) FOR THE REAR TOE LINK. THE VEHICLE WAS REPAIRED HOWEVER, THE CONTACT RECEIVED A NEW RECALL NOTIFICATION FOR THE SAME ISSUE. THE CONTACT STATED THAT THE RECENTLY THE STEERING WHEEL AND REAR WHEELS WOULD LOCK UP AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER BUT WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
Steering, Electrical system, Forward collision avoidance, Feb 6, 2021
WHILE DRIVING ON THE HIGHWAY MY 2014 EXPLORER ALERTED ME IN THE DRIVER INFORMATION SECTION LOCATED TO THE LEFT OF THE ODOMETER THAT MY 'STEERING LOSS STOP SAFETY' WAS UNAVAILABLE. IN ADDITION TO THIS, IT DISPLAYED, 'SERVICE ADVANCETRAC' AND 'COLLISON WARNING NOT AVAILABLE'. MOMENTS LATER MY STEERING LOCKED UP AND I WAS UNABLE TO TURN OR CONTROL THE WHEEL. WE SAT STRANDED, WITH OUR THREE CHILDREN ON THE SIDE OF THE HIGHWAY FOR HOURS UNTIL HELP COULD COME. WHILE OPERATING MY VEHICLE AT 70 MPH, I LOST COMPLETE CONTROL OF MY STEERING MAKING THIS EXTREMELY UNSAFE FOR MY FAMILY AND I, AND THE DRIVERS SURROUNDING US. AFTER SOME DISCUSSION WITH OUR MECHANIC, WE BELIEVE IT COULD BE THE STEERING ANGLE SENSOR, YAW RATE SENSOR OR ANYTHING DIRECTLY RELATED TO STEERING AND/OR TRACTION CONTROL. MY CAR WAS TAKEN TO A LOCAL FORD DEALERSHIP AND IS AWAITING A REPAIR QUOTE.
Steering, Engine, Jan 31, 2021
I HAD TOOK MY TRUCK TO A NEARBY FORD DEALERSHIP FOR A RECALL WITH THE TOE LINK TO BE REPAIRED AND YESTERDAY ON 01/30/2021 I WAS DRIVING AND THE ENGINE AND STEERING WHEEL STARTED SHAKING ENGINE SOUNDS LIKE IT'S ABOUT TO DROP THIS HAPPENED WHILE DRIVING ON A CITY STREET AND ONCE I HIT THE HIGHWAY AND I STARTED TO DRIVE OVER 50 MILES IT MADE IT WORST, MY TRUCK WAS DRIVING PERFECTLY FINE BEFORE I TOOK IT IN TO HAVE THAT RECALL REPAIRED.
Steering, Suspension, Jan 29, 2021
CONTACTED FORD DEALERSHIP ABOUT RECALL EFFECTING STEERING. WAS TOLD BY DEALERSHIP THAT THE PART WOULD NOT BE IN FOR 3 TO 4 WEEKS. CONTACTED FORD MOTOR DIRECTLY AND THEY ASKED WAS I EXPERIENCING PROBLEMS AND I TOLD THEM THAT MY VEHICLE HAD FELT LIKE ITS SHIFTING SIDE TO SIDE WHEN I DRIVE. FORD REP TOLD ME THAT I WOULD NEED TO TAKE MY CAR TO PAY FOR A DIAGNOSTIC. I QUESTIONED WHY DID I NEED TO PAY FOR A DIAGNOSTIC WHEN THE FAILURE OF THE COMPANY TO HAVE THE RECALLED PART IN STOCK IS FORCING ME TO HAVE A DIAGNOSTIC DONE. IF THE PART WAS IN STOCK AND I WAS HAVING THE SAME ISSUE I WOULD HAVE MY VEHICLE CHECKED AT MY LOCAL MECHANIC SHOP THAT DOESN'T PAY CHARGE TO DIAGNOSE A VEHICLE.
Steering, Jan 20, 2021
FRONT STEERING NOISE POPPING SAME AS THE RECALL FOR 2011-13. 2014 NEEDS TO BE ADDED. FRONT RACK AND PINION NEEDS REPLACED AFFECTS STEERING. MAJOR SAFETY CONCERN.
Steering, Jan 6, 2021
WHILE MY WIFE IS DRIVING THE CAR WITH THE KID AND SUDDENLY FIND THE STEERING BECAME HARD TO TURN. EVEN FOR ME I HAD TO ROCK THE STEERING WHEEL BACK AND FORTH JUST TO TURN THE CORNER. AFTER I SEARCH THE WEBSITE AND I FOUND FORD HAD THE SAME ISSUE WITH THE RECALL FOR 2011~2013 MODEL. MY CAR IS 2014 MODEL AND I THINK THEY DID NOT SOLVE THE PROBLEM AND SHOULD COVER THIS DEFECT ALSO.
Steering, Dec 22, 2020
I HAVE A 2014 FORD EXPLORER SPORT WITH A STEERING ISSUE THAT NEEDS TO BE RESOLVED. THE STEERING JARS TO THE LEFT WHEN DRIVING AT A SPEED OF 55 OR SO ON CURVES. IF A CAR IS EVER COMING TOWARDS ME I HOPE TO GOD MY EXPLORER DOESN'T DECIDE TO MAR TO THE LEFT AT THAT POINT. ALSO, THE GRINDING SOUND COMING FROM THE RACK IS A FAULTY PART THAT SHOULD BE A RECALL AT THIS POINT AS IT IS A SAFETY ISSUE THE FORD SHOULD LOOK AT. THE SOUND IS NOTICEABLE AT A COMPLETE STOP BUT DRIVING IT IS STILL PRESENT.
Steering, Dec 15, 2020
I WAS DRIVING MY 2014 FORD EXPLORER SPORT ON THE PARKWAY AND AT APPROXIMATELY 65MPH, MY DASHBOARD LIT UP INDICATING "STEERING LOSS STOP SAFELY" & "SERVICE ADVANCETRAC". I AM BEYOND FURIOUS! LUCKILY I WAS STRONG ENOUGH TO STEER THE VEHICLE SAFELY OFF THE ROAD, BUT I DON'T BELIEVE I COULD SAY THE SAME IF MY WIFE WAS DRIVING. THIS IS A DEATH SENTENCE TO A DRIVER. I SHOULD NOT BEAR THE BURDEN OF A NEARLY $3,000 REPAIR DUE TO FORD'S POOR ENGINEERING. THIS SHOULD BE COVERED UNDER RECALL AS THE PREVIOUS MODELS ARE. I AM FUMING!
Other or unspecified, Dec 11, 2020
I WAS EXPERIENCING THE SMALL OF EXHAUST IN MY VEHICLE RECENTLY. I TOOK IT TO MY LOCAL FORD DEALER AND THEY LET ME KNOW THAT IT IS A KNOWN ISSUE IN EXPLORERS FOR MODEL YEARS 2011-2017, BUT MY VIN NUMBER ISN'T COVERED BY THE SERVICE BULLETIN OR SAFETY RECALL. I DID PROCEED TO HAVE THE VEHICLE REPAIRED, THE DEALERSHIP TOLD ME TO CONTACT FORD CUSTOMER SERVICE. I HAVE CONTACTED THEM, THEY ALSO REITERATED THE SAME INFORMATION--THAT IT IS A KNOWN ISSUED, BUT MY VIN NUMBER IS NOT INCLUDED AS ONE WHERE THIS WOULD BE A CONCERN. I AM CONFUSED BY THIS AS I DID UNKNOWINGLY EXPERIENCE THESE FUMES IN THE CABIN OF THE VEHICLE, THE DEALERSHIP HAD TO PARTIALLY TAKE THE CAR APART TO SEAL VARIOUS AREAS, ETC.
Suspension, Dec 11, 2020
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN: 20V675000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BOGGUS FORD HARLINGEN (2521 S EXPRESSWAY 83, HARLINGEN, TX 78550, (956) 423-2580) AND WAS INFORMED THAT PARTS WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED.