2014 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,678 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Explorer model years with reports.
Of the 2014 reports, 32 involved a crash and 6 involved a fire. 38 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Suspension, rearApr 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Campaign 16V245000 on NHTSA.gov
Representative owner complaints
1,678 reports, newest first.
Steering, Aug 15, 2019
WHEN I STARTED MY VEHICLE (IN PARK) I GOT A MESSAGE ON THE DASHBOARD THAT SAID "POWER STEERING ASSIST FAULT". I TRIED BACKING OUT OF THE PARKING SPACE AND TURNING AND THE POWER STEERING DID NOT WORK.
Seat belts, Aug 15, 2019, crash
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND DROVE INTO A VERY STEEP DITCH. DURING THE CRASH, THE 3RD ROW PASSENGER SIDE SEAT BELT MALFUNCTIONED AND FAILED TO SECURE THE 7 YEAR OLD PASSENGER WHILE SEATED IN A BOOSTER. THE PASSENGER WAS PROJECTED FORWARD MAKING CONTACT WITH THE REAR SECTION OF THE 2ND ROW SEAT. THE PASSENGER SUSTAINED A SEVERE INJURIES WHICH INCLUDED A CONCUSSION AND A HEAD AVULSION. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE WAS TOWED AWAY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 94,000.
Engine, Aug 8, 2019
I WAS GETTING HEADACHES WHILE DRIVING SO I PURCHASED A CARBON MONOXIDE DETECTOR FOR MY EXPLORER FOR $149.00. IT REGISTERED AROUND 18-20PPM WHEN DRIVING. JULY 2019 I HAD THE 'REPAIR' DONE AT MY LOCAL DEALER. AUGUST 2019, MORE HEADACHES AND MY VEHICLE STILL REGISTERS 18-20 PPM WHILE DRIVING. THE APPARENT FIX DID NOTHING TO CORRECT THE CARBON MONOXIDE FROM LEAKING INTO MY CABIN AREA. DRIVING WITH AIR CONDITIONER ON AND IN RECIRCULATING MODE.
Air bags, Seats, Aug 6, 2019
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO SAM GALLOWAY FORD LINCOLN (800 BOY SCOUT DR, FORT MYERS, FL 33907, (888) 699-0916) WHERE IT WAS DIAGNOSED THAT THE SEAT AND HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT STATED THAT THE FAILURE SHOULD BE COVERED UNDER TSB NUMBER: 16-0001. THE FAILURE MILEAGE WAS 72,000.
Steering, Aug 5, 2019
THE ELECTRICAL STEERING CONTROL MODULE WENT OUT ON MY CAR (63K MILES) AND HAS BEEN REPLACED BY THE DEALER AT MY COST FOR $3300. WHEN DRIVING DOWN THE ROAD AT ANY SPEED, WORSE AT FREEWAY SPEEDS, THE CAR STARTED GRINDING WHILE SWITCHING LANES AND TURNING WITHOUT ANY FAULT LIGHTS ON. IT DID NOT FEEL LIKE A SAFETY ISSUE BUT WAS SCARY AS [XXX]. WHEN PARKED AND I WOULD TURN THE WHEEL IT WOULD MAKE A CLUNKING NOISE. I GOT IT HOME AND STOPPED DRIVING IT UNTIL I COULD GET IN TO AN APPOINTMENT AT THE DEALER A COUPLE DAYS LATER. THEY EXPLAINED THAT THEY HAD TO REPLACE THE ENTIRE STEERING RACK BECAUSE THE PIECES OF THE RACK ARE NOT SERVICEABLE - 3K AFTER THE WARRANTY RUNS OUT - HOW CONVENIENT FOR FORD! THEN I GO DIGGING ONLINE AND FIND THEY HAVE RECALLED THIS UNIT IN OTHER EXPLORERS AND ESCAPES BUT NOT THE 2014. BOGUS! I HAVE NEVER OWNED A CAR WHERE THE STEERING WENT OUT, BUT KNOW [XXX] WELL A NEW STEERING PUMP OR MECHANICALS IN A HYDRAULIC SYSTEM WOULD BE $200-$500 MAX. THIS YOUTUBE VIDEO INDICATES IT IS LIKELY AN ENGINEERING FLAW IN THE DESIGN AND FORD WON'T COVER OR FESS UP TO THEIR OWN ENGINEERING FLAW THAT CREATES HIGH HEAT IN THE STEERING MECHANICS AND THEY HAVE FAILED TO MITIGATE FOR EFFECTIVELY - HTTPS://WWW.YOUTUBE.COM/WATCH?V=SZHMXWCP9FO. SO ANGRY. AND I FULLY EXPECT THIS PROBLEM TO RECUR AT MY EXPENSE AGAIN, WHO KNOWS WHEN BECAUSE OF THIS ENGINEERING FLAW. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR
Structure, Aug 5, 2019
WINDSHIELD MOLDING ON BOTH SIDES HAS JUST BLOWN OFF WHILE I AM DRIVING ON THE FREEWAY AND THE DRIVER SIDE PASSENGER DOOR MOLDING HAS ALSO FLOWN OFF WHILE DRIVE IN THE CANYON. I HAVE HAD ALL THREES PANELS BLOW OFF WHILE I WAS DRIVE WITH IN 3 MONTHS AND I AM SO MAD ABOUT IT BECAUSE THEY ARE SO EXPENSIVE TO REPLACE. NOT ONLY ARE THEY EXPENSIVE IF IT RAINS IT IS GOING TO RAIN STRAIGHT INTO MY CAR THIS IS A HORRIBLE HAZARDOUS PROBLEM THAT NEEDS TO BE FIXED. I AM LUCKY THAT ONE OF THOSE PANELS DIDNT HIT SOMEONE ELSES CAR AND CAUSE DAMAGE OR WORSE BECAUSE THOSE ARE BIG THICK MOLDING THAT COULD REALLY CAUSE MAJOR DAMAGE TO SOMEONE ELSE AND THEIR VEHICLE. I HAVE HAD OTHER FORD VEHICLES AND I BOUGHT THIS ONE REALLY EXCITED AND HAS BEEN NOTHING BUT DISAPPOINTING. SO LONG STORY SHORT 3 DIFFERENT PANELS/MOLDING FLEW OFF MY CAR IN THE CANYON OR FREEWAY ON 3 DIFFERENT OCCASIONS AND IT IS SO DANGEROUS.
Steering, Aug 2, 2019
MY HUSBAND AND I WERE DRIVING HOME FROM MYRTLE BEACH AND THE STEERING WHEEL STARTED TO BECOME STIFF. WE PULLED OVER INTO A HOTEL PARKING LOT TO SEE WHAT THE ISSUE WAS BUT COULDN'T FIND ANYTHING UNUSUAL. I PROCEEDED TO START THE CAR AND THE DASH READ 'STEERING LOSS'...'SERVICE ADVANCE TRAC'. I HAD TO GET TOWED TO FORD, WHICH THANK GOD WAS ONLY 2MILES AWAY.. WE WERE TOLD THAT THE POWER STEERING HAD DIED SUDDENLY AND THAT IT JUST HAPPENS SOMETIMES. THE TOTAL WAS $1771. I'M SOOO DISAPPOINTED WITH GORD. I'VE ONLY HAD THE TRUCK FOR A LITTLE OVER A YEAR AND I'VE ONLY PUT 23,000 ON IT SINCE I BOUGHT IT PREOWNED WITH 43,000...
Engine, Aug 1, 2019
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 40 MPH, THE VEHICLE BACKFIRED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CRANKSHAFT AND CAM SHAFT SENSORS NEEDED TO BE REPLACED. THE CONTACT CALLED SUNRISE FORD OF FONTANA (LOCATED AT 16005 VALLEY BLVD, FONTANA, CA 92335, (888) 629-1239) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 100,000.
Exterior lighting, Jul 31, 2019
I HAVE A 2014 FORD EXPLORER. THE HEADLIGHTS ARE SO POOR IN OPERATION THAT IT IS UNSAFE TO DRIVE THE CAR AT NIGHT. UPON GOING ON THE INTERNET, I FOUND NUMEROUS COMPLAINTS FOR THE SAME EXACT PROBLEM OF CONSUMERS NOT BEING TO SEE SAFELY WHEN THE LAMPS ARE ON IN THE EVENING. THE FORD DEALERS SAY THAT THE CAR MEETS FORD SPECS AND THE FORD CO CUSTOMER SERVICE DEPT CONFIRMS THAT THEY HAD NUMEROUS COMPLAINTS AND THAT FORD HAS NO FIX. THIS IS INDEED A SAFETY ISSUE AND A FIX AND RECALL IS ESSENTIAL. *JS
Other or unspecified, Jul 29, 2019
THE AIR CONDITION CAME ON BY ITSELF AND WONT GO OFF IT'S ON FULL BLASS. I TURNED THE TRUCK OFF WAITED AND STARTED IT UP AGAIN. STILL WONT GO OFF.
Electrical system, Other or unspecified, Jul 22, 2019
THE APIN (NAVIGATION/DISPLAY) SYSTEM ON THIS VEHICLE CONSTANTLY BLANKS OUT SO YOU LOOSE ALL SAFTEY INFORMATION. GPS CONSTANTLY GOES OFF COURSE MEANING YOUR DRIVING DOWN A ROAD AND IT HAS YOU FLOATING OFF TO THE SIDE OF THE ROAD HALF A MILE AWAY AND 1/3 MILE BEHIND OR AHEAD OF YOUR LOCATION. THIS CAUSES NUMEROUS RE-ROUTES INCLUDING THOSE THAT MIGHT NOT BE SAFE TO CONDUCT. THE HEADS UP DISPLAY SYSTEM CONSTANTLY BLANKS OUT AND RESETS LOOSING ALL SAFTEY INFORMATION, SOMETIMES IT STAYS BLANK A LONG TIME. FORD HAD EXTENDED THE WARRANTY FOR APIN SYSTEM THEY KNOW IS FAULTY TO 5 YEARS I TOOK MY VEHICLE INTO SERVICE BOTH UNDER WARRANTY I PAID DEDUCTIBLE FOR AS WELL AS IN 2018 TO HAVE IT REPAIRED; THEY APPLIED THE SAME UPDATES OVER AND OVER AND REFUSED TO REPLACE THE FAULTY APIN SYSTEM. FORD NOW REFUSES TO ASSIST AND I FEEL THIS IS MAJOR SAFTEY CONCERN, NOT ONLY DOES THE PRODUCT JUST NOT FUNCTION PROPERLY BUT I FEEL ARE MAJOR SAFTEY CONCERNS WHEN THE DISPLAYS ALL BLANK OUT AND RESET OR DO NOT COME BACK ON... THIS OCCURS WHILE DRIVING. FORD REFUSES TO FIX THE PROBLEM AND ALLOWED THE EXTENDED WARRANTY THEY OFFERED TO LAPSE SO THAT THEY COULD WASH THEIR HANDS OF IT. I FEEL THIS FAULTING SYSTEM COULD RESULT INTO A CRASH OF SOME KIND BY DISTRACTING THE DRIVER WHEN BLANKING OUT; REROUTING IMPROPERLY ONTO ROADS THAT DO NOT EXIST. AND SO ON.. THIS IS CONSTANTLY HAPPENING AND SOMETIMES IT WONT HAPPEN BUT A FEW MONTHS A PART AND OTHER TIMES IT WILL HAPPEN SEVERAL TIMES A DAY WITH IN EACH OTHER.
Steering, Jul 17, 2019
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE PULLING OUT OF THE DRIVEWAY, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO O. C. WELCH FORD LINCOLN (4920 INDEPENDENCE BLVD, HARDEEVILLE, SC 29927, (843) 288-0100). THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE MANUFACTURER STATED THE SAME THING AS THE DEALER AND REFERRED THE CONTACT TO NHTSA. THE CONTACT STATED THAT THE DEALER ORDERED THE PART TO REPAIR THE POWER STEERING. THE FAILURE MILEAGE WAS 93,000.
Structure, Visibility/wiper, Jul 16, 2019
I WAS DRIVING ON THE HIGHWAY AND HEARD A SCRAPING SOUND SIMILAR TO THE SOUND OF ICE SCRAPING ACROSS THE WINDSHIELD BEFORE IT FLIES OFF. THE NEXT MORNING I NOTICED THAT THE TRIM AROUND THE WINDSHIELD WAS GONE. I THOUGHT IT WAS JUST MY CAR BUT I AM NOW SEEING MORE EXPLORERS WITH THE SAME PROBLEM. I CALLED A FORD DEALER AND WAS TOLD THAT THERE IS NO RECALL AND THAT I WOULD HAVE TO PAY FOR THE REPAIR.
Electrical system, Jul 16, 2019
WHEN MY CAR IDLES FOR 3-5 MINUTES, DASH BOARD STARTS DINGING AND ALL SENSORS LIGHT UP. COLD AIR TURNS INTO HOT HAIR, GAGES STOP WORKING, IF I TURN OFF THE CAR THE CAR WON'T START BACK UP UNTIL 15-20 MINUTES LATER. THIS HAPPENS MORE IN THE SUMMER TIME THEN WINTER. SO FAR THIS MONTH- JULY IT'S HAPPENED 5 TIMES.
Steering, Jul 15, 2019
TAKATA RECALL MY WIFE AN I TOOK YOUR FAMILY OUT FOR THE WEEKEND AN THE CALL WAS WORKING FINE BUT SUNDAY MORNING WE WERE GOING TO HEAD TO CHURCH THE CAR STARTED BUT THE STEERING WHEEL WAS STIFF AN IT WAS EVEN HARD FOR ME TO TRY AN TURN IT .. AN WE ONLY HAVE HAD THE CAR FOR THREE MONTHS NOW AN THE DEALERSHIP SAID THE CAR WAS IN GOOD CONDITION THAT THE CAR WAS FINE BC THEY LOOKED OVER IT .SO IF I WAS DRIVING DOWN THE ROAD WOULD IT STOP WORKING AN WE HAVE NEW BORNS
Fuel/propulsion system, Jul 15, 2019
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 60 MPH, THE CONTACT NOTICED TOXIC FUMES COMING THROUGH THE VENTS INTO THE CABIN OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED SCARSDALE FORD (LOCATED AT 887 CENTRAL PARK AVE, SCARSDALE, NY 10583, (914) 472-9500) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 67,000.
Steering, Jul 12, 2019
LOSS OF POWER ASSISTED STEERING WHILE DRIVING. HAS OCCURRED ON NUMEROUS OCCASIONS. VERY DIFFICULT TO CONTROL VEHICLE SAFELY TO PULL OVER TO SIDE OF ROAD AND STOP AND RESTART ENGINE TO GET POWER STEERING TO WORK AGAIN. HAVE WARNINGS POP UP ON DASH 'STEERING ASSIST FAULT SERVICE REQUIRED'. FILED REPORT WITH FORD CAS-21990659.
Suspension, Jul 11, 2019
I TAKE VEHICLE TO THE DEALER FOR FAULTY DRIVER SIDE DOOR SENSOR AND I STRONGLY BELIEVE IT'S DEFECTIVE ON MANUFACTURING. THEN THE DEALER NOTIFY ABOUT REAR SUSPENSION TOE LINK REPLACEMENT AFFECTING THE STEERING CONTROL. THIS RECALL ALSO AFFECT THE REAR HUBS THE DEALER CHARGE TO ME $990.00+TAX TO FIX ISSUE. THE DEALER RECOMMENDS TO CHANGE BECAUSE OF THE SAFETY ISSUES. EACH HUBS HOLD THE WHEELS.
Electronic stability control (ESC), Jul 9, 2019
UNAVAILABLE CMARA , PROBLEMS WHIT BACK DOOR , ENGINE LIGHT TURNING ON
Steering, Suspension, Jul 3, 2019
I RECENTLY WAS DRIVING DOWN THE HIGHWAY AT 70MPH WHEN MY CAR'S STEERING BECAME OUT OF CONTROL. IT WAS LIKE I WAS FISHTAILING ON ICE AND THE STEERING WAS LOOSE. THANKFULLY I WAS ABLE TO BRAKE AND GET INTO A GRASSY AREA OFF THE SIDE OF THE HIGHWAY. I WAS ABLE TO GET OFF THE EXIT AND DRIVE AT A SLOWER SPEED. THANKFULLY I DID NOT CRASH BUT WAS EXTREMELY CLOSE TO CRASHING.
Steering, Jul 3, 2019
I WAS DRIVING DOWN THE HIGHWAY WHEN I WENT TO SWITCH LANES AND NOTICED MY STEERING WAS TIGHT AND HARD TO BRING BACK TO THE CENTER WHEN TURNING. MY VEHICLE CONTINUED TO HAVE THIS ISSUE WITH STEERING BEING TIGHT AND THEN THE AIRBAG LIGHT CAME ON. I WAS WORRIED ABOUT GETTING INTO AN ACCIDENT SO I MADE AN APPOINTMENT TO HAVE THE VEHICLE SCANNED AND THEY SAID IT WAS THE ELECTRIC POWER STEERING. APPARENTLY THIS IS A COMMON PROBLEM AND ACTUALLY ONE THAT I FOUND OUT BY SEARCHING ONLINE MANY PEOPLE HAVE EXPERIENCED. THE ISSUE WAS COVERED UNDER A RECALL FOR 2011-2013 MODELS AND 2015-2017 MODEL VEHICLES, BUT NOT FOR THE 2014 MODEL.THE COST TO REPAIR IS ABOUT $2000
Steering, Jul 1, 2019
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 40 MPH AROUND A CURVE, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWER OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND ABLE TO DRIVE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO FIRST CHOICE FORD (LOCATED AT 1264 DEWAR DR, ROCK SPRING WY 82901, (307) 382-2519) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 46,291.
Steering, Suspension, Jul 1, 2019
ON SATURDAY, 6/29/19, I TOOK MY CAR TO BOB TOMES FORD IN MCKINNEY, TX, TO HAVE RECALL 19S17 WORK DONE AS I FEEL I HAVE LIMITED CONTROL OF MY CAR DUE TO THIS SUSPENSION TOE LINK/STEERING ISSUE. I WAS TOLD FORD SENT THE WRONG PARTS AND THAT I WOULD HAVE TO WAIT A COUPLE WEEKS FOR THE CORRECT PARTS TO COME IN. I DON'T KNOW IF THIS IS TRUE. ALL I KNOW IS, I HAVE COMPLAINED TO FORD MULTIPLE TIMES AND WAS VERY GLAD TO HEAR ABOUT THIS RECALL. NOW I HAVE TO WAIT EVEN LONGER? THIS IS THE SAME RECALL FROM 2016. WHY CAN'T FORD GET IT RIGHT? SHOULD I TRADE MY FORD IN? I JUST BOUGHT IT IN MARCH 2019. I TOLD THE GUY AT FORD, IF I CRASH MY CAR BEFORE THEY CAN FIX IT, I WILL BE TAKING FORD TO COURT. HELP
Steering, Electronic stability control (ESC), Jun 28, 2019
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND THE EPS, TRACTION CONTROL, AND VARIOUS OTHER UNKNOWN WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO STRONGLY MANEUVER THE VEHICLE IN BOTH DIRECTIONS TO PREVENT A CRASH. THE VEHICLE WAS BARELY COASTED OFF THE HIGHWAY. WHEN THE VEHICLE WAS SHUT OFF AND RESTARTED, THE VARIOUS WARNING INDICATORS STILL FLASHED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS DIAGNOSED AND REPAIRED. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBERS: 14V286000 (STEERING) AND 14E001000 (STEERING); ALTHOUGH, THE VEHICLE EXHIBITED THE SAME FAILURE. APPLE FORD SHAKOPEE (1624 WESTON CT, SHAKOPEE, MN 55379, (952) 445-2420) WAS CONTACTED AND INDICATED THAT THE VEHICLE WOULD NEED TO BE SCHEDULED FOR AN APPOINTMENT THE FOLLOWING MONDAY OR TUESDAY FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 73,000. *BF CONSUMER STATED THE RACK AND PINION STEERING ASSIST WAS REPLACED. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Steering, Jun 26, 2019
STEERING GRABS AND PULLS MY CAR WHILE DRIVING. HARD TO TURN STEERING WHEEL. NO LIGHTS OR MESSAGES APPEAR. CONTACTED DEALERSHIP DUE TO THEM FIXING THE REAR SUSPENSION TOE LINKS. THEY ADVISED IT HAS NO EFFECT ON THE STEERING OF MY SUV. I WAS DRIVING 45-50 MILES MPH ON HWY 72 FREDERICKTOWN MO TRIEING TO SLOW DOWN TO TURN LEFT.