2014 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,678 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Explorer model years with reports.
Of the 2014 reports, 32 involved a crash and 6 involved a fire. 38 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Suspension, rearApr 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Campaign 16V245000 on NHTSA.gov
Representative owner complaints
1,678 reports, newest first.
Air bags, Oct 10, 2019
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO CHINO HILLS FORD (4480 CHINO HILLS PKWY, CHINO, CA 91710), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 68,000.
Steering, Oct 9, 2019
AFTER FUELING UP AT THE GAS STATION I STARTED DRIVING HOME WHEN THE STEERING GOT HARD AND COULDNT MAKE TURNS EASILY, ON THE DASH IT SAID 'STEERING ASSIST FAULT SERVICE REQUIRED', THANKFULLY I WAS ABLE TO SLOW DOWN AND THERE WASNT MUCH TRAFFIC BUT I WAS VERY SCARED FOR A FEW MOMENTS, I HAD A 1YR OLD AND A 6YR OLD WITH ME
Visibility/wiper, Oct 8, 2019
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO DISENGAGE ON THEIR OWN. THE CONTACT HAD TO REMOVE THE WINDSHIELD WIPER FUSE BOX IN ORDER TO DISENGAGE THE WIPERS. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 75,000.
Engine, Oct 7, 2019
THERE IS AN ODOR LEAKING INTO THE CAR FROM EITHER THE ENGINE OR THE EXHAUST . I'VE NOTICED IT MULTIPLE TIMES OVER THE LAST FEW DAYS AND WE HAVE TO PUT THE WINDOWS DOWN TO NOT FEEL SICK WHEN WE BREATHE. IT HAPPENS WHETHER I AM DRIVING OR STOPPED AT A LIGHT. I ALSO STARTED FEELING TIRED WHILE DRIVING AND ALMOST FELL ASLEEP AT THE WHEEL IN THE MIDDLE OF THE DAY. I HAVE NOW STOPPED USING THE VEHICLE. SOMETHING IS VERY WRONG.
Steering, Oct 4, 2019
STEERING ASSIST FAULT SERVICE REQUIRED MESSAGE POPPED UP WHEN I STARTED MY CAR. THE STEERING WHEEL WOULD NOT TURN EITHER DIRECTION. LUCKILY I WAS IN OFFICE PARKING LOT AND IT DID NOT HAPPEN WHILE DRIVING OR I WOULD NOT HAVE BEEN ABLE TO TURN TO AVOID OTHER CARS. I MADE ARRANGEMENTS TO HAVE CAR TOWED, BUT WHEN I STARTED IT UP AGAIN THE STEERING WORKED AS NORMAL. I DID NOT WANT TO CHANCE IT HAPPENING AGAIN SO I PUT IN THE SHOP. IT WAS AN ELECTRICAL ISSUE WITHIN THE STEERING SHAFT AND HAD TO BE REPLACED. I WAS LUCKY THAT IT DID NOT HAPPEN WHILE DRIVING, BUT WANTED TO REPORT IN CASE IT HELPS OTHERS.
Steering, Sep 25, 2019
WHILE DRIVING 2014 EXPLORER VERY NEAR HOME, THE POWER STEERING FAILED. I WAS ABLE TO DRIVE BACK HOME BUT CALLED FOR A TOW TO THE DEALERSHIP FOR REPAIR. THE 'CODE' SAID RESET COMPUTER. THIS WAS DONE BUT DURING TEST DRIVE FAILURE HAPPENED AGAIN. SINCE NO CODE IS PROVIDED, I AM TOLD THE ONLY THING THAT IS LEFT IS JUST TO DRIVE IT AND SEE IF IT HAPPENS AGAIN. THIS JUST SEEMS VERY UNSAFE ESPECIALLY IF MY WIFE IS DRIVING AND UNABLE TO HANDLE THE CAR TO A STOP OR WE ARE IN HEAVY TRAFFIC.
Steering, Sep 23, 2019
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE LOST POWER STEERING ABILITY AND THE SERVICE POWER STEERING INDICATOR ILLUMINATED. THE CONTACT DROVE TO PURCHASE FORD/LINCOLN (1352 US-45, MAYFIELD, KY 42066) ON SEPTEMBER 19, 2019 WHERE THEY REPLACED THE BATTERY; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Suspension, Other or unspecified, Sep 19, 2019
THE RECALL 19S17 (NHTSA 19V-435) AFFECT THE REAR SUSPENSION .WE BRING IN THE CAR TODAY AND THEY REPLACE THE BAD PARTS . NOW FORD SERVICE IS TELLING ME THAT IT AFFECT MY MOTOR AND TRANSMISSION MOUNTS BUT I HAVE TO PAY $900 TO REPLACE THOSE . VEHICLE IS VIBRATING AND SHAKING OVER 70MPH . THE MOUNTS ARE HERE TO MINIMISE THE VIBRATION DUE TO ROAD DEFECTED , IF THE SUSPENSION DON'T DO ITS WORK , AND IT WASN'T BECAUSE OF THE RECALL ... VEHICLE IS ONLY 90K MILES
Steering, Sep 18, 2019
WHILE DRIVING STRAIGHT ON THE HIGHWAY A WARNING LIGHT ALERT CAME ON SAYING STEERING ASSIST FAULT SERVICE REQUIRED. AT THE SAME TIME THE STEERING WHEEL LOCKED UP AS I WAS TRAVELING 70 MPH. I COULD ONLY TURN THE STEERING WHEEL A 10TH OF A TURN IF THAT. I SLOWED DOWN AND PULLED OVER TO THE SIDE OF THE ROAD. I THEN TURNED OFF THE CAR AND ATTEMPTED TO RESTART THE CAR HOPING IT WOULD RESET THE SYSTEM SO I COULD MAKE IT TO THE LOCAL CAR DEALERSHIP. UNFORTUNATELY IT WOULD NOT RESET SO I LIMPED THE CAR TO THE DEALERSHIP AS SAFELY AS I COULD. HAD I BEEN TURNING WHEN THIS HAD HAPPENED I WOULDNT NOT HAVE BEEN ABLE TO MAKE A TURN AT THE SPEED I WAS GOING (70MPH).
Suspension, Sep 17, 2019
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE REAR SUSPENSION MADE NOISES WITHOUT WARNING. THE CONTACT DROVE TO GORDIE BOUCHER FORD LINCOLN OF JANESVILLE (2727 US-14, JANESVILLE, WI 53545, 608-754-5511) WHERE IT WAS DIAGNOSED THAT THE TOE LINK WAS FRACTURED AND NEEDED TO BE REPLACED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION); HOWEVER, HIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 44,000.
Steering, Sep 16, 2019
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED AND THE "PLEASE MAKE A SAFE STOP" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO WAYNE AKERS FORD (2000 10TH AVE N, LAKE WORTH, FL 33461, (800) 749-8875) WHERE IT WAS CURRENTLY WAITING TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.
Steering, Sep 16, 2019
APPROXIMATELY 68,000 MILES. GRINDING NOISE COMING FROM RACK WHEN TURNING WHEEL LEFT AND RIGHT AT LOWER SPEEDS AND ON SHARP TURNS. THE WHEELS DO NOT STRAIGHTEN OUT OR RETURN TO CENTER WHEN EXITING A TURN...DRIVER MUST MANUALLY RETURN THE WHEEL TO THE MIDDLE. I WAS ALREADY AWARE OF THE RECALLS FOR THE 2011-2013 FOR THE MALFUNCTIONING POWER STEERING GEARS (OR RACK AND PINION) WHEN I TOOK THE VEHICLE INTO ROYAL OAK FORD (ROYAL OAK, MI), THEY DETERRMINED THAT THE RACK NEEDS TO BE REPLACED AND THAT FORD WILL NOT COVER THE COSTS FOR THIS SAFETY ISSUE. QUOTED $1650 FOR RACK AND $550 FOR LABOR FOR A TOTAL OF $2200. THEY WERE NOT ALSO ABLE TO DISCLOSE WHAT WAS THE ACTUALLY WRONG WITH THE RACK, ONLY STATED THAT IT NEEDED TO BE REPLACED. THE RACK, P/N: STE633RM, WAS USED IN THE 2011-2015 FORD EXPLORERS. THE SAFETY RECALL IS ONLY FOR 2011-2013. I HAVE A 2014 EXPLORER WHICH IS NOT COVERED IN THE RECALL. PARTS.FORD.COM STATE THAT THIS IS A REMANUFACTURED RACK WHICH RETAILS FOR $1417.09. THERE IS A 2 YEAR WARRANTY INCLUDED WITH THIS PRICE.
Engine, Sep 16, 2019
WHEN ACCELERATING FROM A PARKED POSITION, THE ENGINE APPEARS TO SKIP, AND OR BUCK. IT IS NOTICEABLE, BUT THE DEALER CANNOT REMEDY IT.
Service brakes, Sep 11, 2019
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DEPRESSING THE BRAKE PEDAL, A HIGH PITCHED SQUEALING NOISE WAS PRESENT COMING FROM THE WHEELS. THE VEHICLE WAS TAKEN TO CARMAN FORD LINCOLN (193 S. DUPONT HWY, NEW CASTLE, DE) WHERE THE BRAKE PADS AND ROTORS WERE REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS RETURNED TO THE DEALER AFTER IT SHOOK WHEN THE BRAKE PEDAL WAS DEPRESSED. THE BRAKE CALIPERS WERE REPLACED, BUT THE SQUEALING NOISE RECURRED APPROXIMATELY ONE YEAR LATER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 30,000.
Engine, Sep 10, 2019
THE ENGINE BEGAN LEAKING COOLANT CAUSED BY THE WATER PUMP SEAL FAILING. WE HAVE HAD SEVERAL OTHERS THAT ALSO HAVE HAD WATER PUMP FAILURES.
Engine, Sep 9, 2019
BELIEVE THERE IS AN ISSUE WITH CARBON MONOXIDE IN MY VEHICLE. WHILE DRIVING FOR ABOUT 4 HOURS THE CARBON MONOXIDE DETECTOR IN MY BAG BEGAN TO SOUND INDICATING THE PRESENCE OF CARBON MONOXIDE. IT DID NOT STOP UNTIL I REMOVED IT FROM THE VEHICLE. I WAS LIGHT HEADED AND EXPERIENCING NAUSEA AT THE TIME.
Other or unspecified, Sep 7, 2019
MY ALARM WILL GO OFF AT RANDOM TIMES WHEN IT'S SITTING IN MY DRIVEWAY. MY KEYS WOULD BE HANGING UP OR ON THE KITCHEN TABLE NO WE'RE NEAR ANYONE AN MY ALARM WILL JUST GO OFF.
Other or unspecified, Engine, Sep 4, 2019
ON SUNDAY SEPTERMBER 1ST WHILE I WAS DRIVING BACK HOME A LIGHT ON MY DASHBOARD CAME ON, IT SAID "ENGINE COOLANT OVER TEMPERATURE" IN RED LIGHT. I WAS SCARE BECAUSE I WAS STUCK IN THE FREEWAY AND I WAS STILL FAR AWAY FROM HIM AND MY KIDS WERE IN THE BACK. I DROVE VERY SLOW AND MANAGED TO GET HOME. ON TUESDAY I TOOK MY CAR TO THE FORD DEALERSHIP AND THEY TOLD ME THAT I HAVE TO REPLACE MY WATER PUMP, AND IT WAS A HARD AND LONG SERVICE AND THAT IT WAS GOING TO COST ME $3,300. I AM SURPRISE OF HOW MUCH THAT COSTS, ESPECIALLY THAT IT HAPPENED ON MY 2014 FORD EXPLORER. I BOUGHT IT BRAND NEW AND I'VE BEEN TAKING IT TO FORD DEALERSHIP EVERY 7,000 MILES TO GET THE MAINTENANCE. PLUS, THE LAST TIME THAT I TOOK IT IN TO THE DEALERSHIP FOR ITS OIL CHANGE, THEY SAID THAT EVERYTHING WAS WORKING WELL. SO FOR MY SURPRISE TO HAVE THIS HAPPEN ESPECIALLY WHEN MY CAR ONLY HAS 82,316 MILES. THE LIGHT TURNS ON WHEN THE CAR IS IN MOTION. I CAN HEAR THE ENGINE WORKING EXTRA HARD TO COMPENSATE WHATEVER ELSE IS GOING ON.
Other or unspecified, Sep 4, 2019
I WAS DRIVING AT ABOUT 60MPH WHEN I HEARD SOMETHING TAPPING MY PASSENGER WINDOW. I DID NOT KNOW WHAT IT WAS SO I IMMEDIATELY STOPPED ONLY TO FIND THE WINDSHIELD TRIM MOLDING SEPARATED FROM THE WINDSHIELD WINDOW. I WAS ABLE TO RETRIEVE THE MOLDING. THIS WAS BACK IN JUNE. I CONTACTED FORD DEALERSHIP AND WAS TOLD IT WOULD BE $250 AND IT WAS NOT COVERED BY WARRANTY. I CALLED FORD TO COMPLAINT AND WAS TOLD THEY WOULD CALL BACK, THEY NEVER DID. TODAY I WAS DRIVING AT 65MPH IN THE EXPRESSWAY AND I HEARD A WEIRD SOUND, LIKE SOMETHING DETACHING MY VEHICLE. NOW THE LEFT ONE FLEW OFF.
Steering, Electronic stability control (ESC), Sep 1, 2019
TURNING AT A RED LIGHT MY POWER STEERING LOCKED UP WITH A WARNING ON THE SCREEN STATING STEERING ASSIT SERVICE REQUIRED. I TURN THE VEHICLE OFF AND BACK ON AND THE STEERING UNLOCKED. SINCE THE CAR IS MAKING A WHINING NOSE. I SEE MULTIPLE RECALLS FOR THIS MAKE AND MODEL FOR POWER STEERING ISSUES BUT MY VIN NUMBER ISNT LISTED.
Steering, Aug 28, 2019
WHILE DRIVING ON THE HIGHWAY THE STEERING WAS STICKING AS I MOVED THE WHEEL LEFT OR RIGHT. AFTER A PERIOD OF TIME THE EXPLORER DISPLAYED THE FOLLOWING MESSAGE, "STEERING LOSS STOP SAFELY" AND "SERVICE ADVANCE TRAC". AT THIS POINT THE VEHICLE'S COMPUTER TURNED OFF THE STABILITY CONTROL AND TURN SIGNALS. I WAS ABLE TO REACH MY DESTINATION, BUT WHEN I TRIED TO DRIVE THE VEHICLE THE FOLLOWING DAY, THE COMPUTER DISPLAYED A MESSAGE THAT THERE WAS COMPLETE STEERING FAILURE AND I COULD NOT GET THE STEERING WHEEL TO BUDGE. I CALLED FOR A TOW AND IT WENT TO A FORD DEALERSHIP. THE CONTACTED ME LATER IN THE DAY AND STATED THAT THE STEERING RACK COMPLETELY FAILED AND THAT IT WOULD HAVE TO BE REPLACED. THE TOTAL COST OF STEERING RACK AMOUNTED TO $2173.75. MY UNDERSTANDING IS THAT FORD HAS RECALLED 2011-2013 AND 2015-2018 MODELS, BUT NOT MY MODEL YEAR OF 2014.
Steering, Aug 23, 2019
WHILE DRIVING, NOTICED THAT IS WAS MORE DIFFICULT TO TURN CORNERS. APPONTMENT WAS NOT AVAILABLE FOR A FEW DAYS TO HAVE IT LOOKED AT, AND IT WAS PARKED WHILE WAITED FOR APPOINTMENT. WHEN I DROVE IT TO DEALERSHIP, THERE WAS A GRINDING NOISE WHILE TURNING AS WELL AS THE DIFFICULT TURNING. WAS TOLD THE ELECTRONIC STEERING GEAR IS DEFECTIVE AND NEEDS TO BE REPLACED. IN DOING RESEARCH, THIS WAS RECALLED ON MANY OTHER EXPLORERS BUT NOT THE 2014 YEAR.
Electrical system, Back over prevention, Aug 22, 2019
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE BACK UP CAMERA PERIODICALLY BLACKED OUT. THE CONTACT STATED THAT THE FAILURE OCCURRED FOR AT LEAST SIX MONTHS. THE VEHICLE WAS TAKEN TO NEWINS BAY SHORE FORD (219 W MAIN ST, BAY SHORE, NY 11706), BUT WAS NOT DIAGNOSED BECAUSE THERE WAS A FEE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000. *BF CONSUMER STATED I BOUGHT THIS BECAUSE I CAN ONLY TURN MY NECK A LIMITED AMOUNT AND REALLY LIKED THE CAMERA FOR BACKING UP. AT ANY TIME IN THE MIDDLE OF A BACKED THE CAMERA WILL GO BLANK LEAVING ME STANDED, I HAVE CONTACTED FORD HEADQUARTERS. *JB
Steering, Aug 21, 2019
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE DRIVER WAS UNABLE TO TURN THE STEERING WHEEL IN EITHER DIRECTION. THE VEHICLE WAS TOWED TO GERVAIS FORD(5 LITTLETON RD, AYER, MA) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. PREVIOUSLY, WHILE MAKING SHARP TURNS, A GRINDING NOISE WAS PRESENT COMING FROM THE STEERING COLUMN. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT NO FAILURE WAS FOUND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 81,000.
Suspension, Aug 20, 2019
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MAC HAIK FORD PASADENA (4242 E SAM HOUSTON PKWY, S PASADENA, TX 77505) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF CONSUMER STATED UPON FURTHER TRIES, MAC HAIK SCHEDULED THE REPAIRS AND THE REPAIR WERE COMPLETED SEPT. 2019. I HAVE NO WAY OF ENSURING THE REPAIRS WERE COMPLETED CORRECTLY BUT I HAVE NOT EXPERIENCED ANY INDICATIONS THAT WOULD CAUSE ME TO DOUBLE THE QUALITY OF THE WORK. THANK YOU FOR FOLLOWING UP WITH MY COMPLAINT THAT THE MANUFACTURER WAS ACTING UPON SUPPLYING THE DEALER. SHIP PARTS TO FIX THE FLAW IN A TIMELY MANNER.*JB