2014 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,678 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Explorer model years with reports.
Of the 2014 reports, 32 involved a crash and 6 involved a fire. 38 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Suspension, rearApr 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Campaign 16V245000 on NHTSA.gov
Representative owner complaints
1,678 reports, newest first.
Structure, Sep 6, 2016
I WAS DRIVING DOWN THE ROAD AT 60 MPH WHEN WINDOW TRIM ON RIGHT SIDE FLEW OFF. A SIMPLE GOOGLE SEARCH REVEALS THAT THIS IS A CHRONIC & RECURRING DEFECT, ONE THAT IS VERY DANGEROUS TO OTHER DRIVERS AND PEDESTRIANS AS WELL. I HAVE ALREADY HAD TO REPLACE THE LEFT SIDE TRIM AT A COST OF OVER $200. FORD DEALERSHIP REFUSED TO COVER REPAIR
Other or unspecified, Sep 3, 2016
WHEN ACCELERATING OR CHANGING A/C THE CARS FUMES ENTER THROUGH THE A/C INTO THE CABIN OF THE CAR. THE SMELL OF EXHAUST IS OVERWHELMING. FAMILY HAS BEEN EXPERIENCING HEADACHES AND COUGHING WHEN WE EXPERIENCE THIS. THIS HAPPENS WHEN IN STATIONARY AND IN MOTION. THIS HAPPENS EVERYDAY.
Steering, Sep 3, 2016
WITH 48,000 MILES THE POWER STEERING FAILED. THE CAR WAS TURNED OFF AND BACK ON AND IT WAS STILL NOT WORKING. IT WAS DRIVEN A SHORT DISTANCE AND PARKED. AFTER ABOUT 20 MINUTES OF BEING OFF THE POWER STEERING RESET. IT WAS DRIVEN TO THE LOCAL FORD DEALER WHO STATED IT NEEDED A SOFTWARE UPDATE. THEY REFUSED TO COVER THE COST STATING IT WAS NOT COVERED UNDER WARRANTY. THE CAR WAS NOT RETURNED FOR FIVE DAYS.
Engine, Aug 23, 2016
PROBLEM WITH GAS LEAK GO TO THE INTERIOR OF THE CARD.
Suspension, Aug 23, 2016
FORD INITIATED RECALL ON 4/25/16 FOR A TOELINK SUSPENSION REPAIR. IT HAS BEEN LONGER THAN 60 DAYS AND I HAVE NOT BEEN OFFERED A REPAIR DUE TO LACK OF PARTS ACCORDING TO DISCUSSIONS WITH FORD CUSTOMER SERVICE AND MY LOCAL DEALER. I HAVE NOT BE OFFERED A TEMPORARY REPLACEMENT VEHICLE. I AM CONCERNED ABOUT SAFETY AS THE VEHICLE IS OUR PRIMARY FAMILY VEHICLE.
Fuel/propulsion system, Aug 22, 2016
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE VEHICLE WAS REPAIRED ACCORDING TO TECHNICAL SERVICE BULLETINS 12-12-4 AND 14-0130, AND NHTSA ACTION NUMBER: PE16008 (FUEL SYSTEM). THE CONTACT SMELLED A FUEL ODOR AFTER THE REPAIRS. THE CONTACT WAS REFERRED TO THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Steering, Aug 19, 2016
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 25 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT TOWED THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
Suspension, Aug 17, 2016
WE RECEIVED A RECALL LETTER CONCERNING THE REAR SUSPENSION TOE LINK. I HAVE NOT DRIVEN THIS VEHICLE SINCE RECEIVING THE LETTER. I DO NOT FEEL SAFE IN DRIVING A VEHICLE. WHEN CAN WE EXPECT A SOLUTION TO A FIX FOR THIS VEHICLE? IT IS VERY DISCOURAGING MAKING PAYMENTS ON A VEHICLE AND NOT FEEL SAFE IN DRIVING IT. THANK YOU FOR YOUR TIME. *TR
Other or unspecified, Aug 16, 2016, crash
9.ON OR ABOUT SEPTEMBER 6, 2015, AT APPROXIMATELY 2:13 P.M., ON SOUTHBOUND JAMBOREE RD., 1424 FEET NORTH OF SAN JOAQUIN RD. IN NEWPORT BEACH, CA, OFFICER MCDOWELL, WHILE ON DUTY AS A NEWPORT BEACH POLICE OFFICER, WAS DRIVING THE SUBJECT VEHICLE IN ROUTE TO RESPOND TO A TRAFFIC COLLISION. OFFICER MCDOWELL WAS SOUTHBOUND IN THE NUMBER 2 LANE TRAVELING AT APPROXIMATELY 50-55 MPH. ON DUTY NEWPORT BEACH POLICE OFFICER DAN MESRI WAS DRIVING A SEPARATE POLICE VEHICLE, AND WAS TRAVELING SOUTHBOUND IN THE NUMBER ONE LANE SLIGHTLY BEHIND THE SUBJECT VEHICLE. ON DUTY NEWPORT BEACH POLICE OFFICER NATHAN FARRIS WAS DRIVING A THIRD POLICE VEHICLE AND WAS SOUTHBOUND IN THE NUMBER ONE LANE SLIGHTLY AHEAD OF THE SUBJECT VEHICLE. BOTH OFFICER MESRI AND OFFICER FARRIS, AMONG OTHERS, WITNESSED THE SUBSEQUENT ACCIDENT SEQUENCE. OFFICER MCDOWELL SUDDENLY AND UNEXPECTEDLY LOST CONSCIOUSNESS WITHIN THE SUBJECT VEHICLE. ACCORDING TO WITNESSES, AND AS EVIDENCED BY THE DASH-CAM VIDEO IN OFFICER MESRI'S POLICE VEHICLE, THE SUBJECT VEHICLE BEGAN DRIFTING TO THE LEFT. IT CROSSED THE NUMBER ONE LANE AND THEN CROSSED THE CENTER MEDIAN. THE SUBJECT VEHICLE CONTINUED DRIFTING LEFT ACROSS THE NORTHBOUND LANES OF JAMBOREE RD., COMING WITHIN INCHES OF A HEAD-ON COLLISION WITH A NORTHBOUND VEHICLE. THE SUBJECT VEHICLE CROSSED ALL NORTHBOUND LANES, WENT OVER THE CURB, AND STRUCK A TREE HEAD-ON. ACCORDING TO WITNESSES, THE SUBJECT VEHICLE NEVER SLOWED DOWN DURING THE ACCIDENT SEQUENCE. THIS ACCIDENT SEQUENCE IS HEREAFTER REFERRED TO AS THE 'SUBJECT INCIDENT.'
Visibility, Aug 16, 2016
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING AT ANY SPEED, THE EXHAUST FROM THE REAR OF THE VEHICLE LEAKED INTO THE VEHICLE'S CABIN VIA THE AIR CONDITIONING VENTS. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DIAGNOSED AND REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT HAD A CARBON MONOXIDE READER THAT SHOWED THERE WAS CARBON MONOXIDE INSIDE THE CABIN OF THE VEHICLE. THE CONTACT STATED THAT THERE WAS A TSB NUMBER 140130. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Other or unspecified, Aug 12, 2016
EXHAUST FUMES IN CABIN DURING ACCELERATION OR PULLING THE BOAT AND IN THE MOUNTAINS IT WAS MEASURED AND WAS OVER 12 PPM. IT HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES FOR THEIR FIX. IT IS NOT REPAIRED NEXT WEEK THEY ARE CHANGING THE EXHAUST. THE FUMES ARE COMING IN ON THE PASSENGER SIDE BEHIND THE GLOVE BOX. HVAC BLENDING DOOR WOULD BE MY GUESS.THEY DO NOT KNOW HOW TO REPAIR IT. WE JUST RETURNED FROM THE MOUNTAINS. HAD TO RIDE WITH THE WINDOWS DOWN IF NOT YOU WOULD GET DROWSY. SMELLED LIKE BURNT HAIR OR SULFUR. PLEASE HELP
Steering, Aug 12, 2016
POLICE PATRO VEHICLE WITH LOUD NOISE WHEN TURNING LEFT, SUSTAINED COMPLETE POWER ASSIST FAILURE. VEHICLE WITH 62,019 MILES. AFTER FAILURE, DEALER DETERMINED THAT RACK AND PINION ASSEMBLY DEFECTIVE. REPAIR COSTS TOTALLING $1065.00 WITH DEALER ASSISTING WITH $400.00 DISCOUNT. CONTACTED FORD REGIONAL SALE REPRESENTATIVE WHO WILL ONLY STATE THAT FORD WILL HONOR THE WARRANTY. ***THIS IS A SAFETY HAZARD THAT WILL GET SOMEONE KILLED***
Other or unspecified, Aug 12, 2016
WHEN I ACCELERATE ONTO HIGHWAY A FOUL ODOR TAKES OVER THE CABIN FOR A WHILE. I HAVE TO OPEN THE WINDOWS TO CLEAR IT. MY SON GET NAUSEATED WHEN IT HAPPENS. THIS HAS BEEN HAPPENING FOR OVER A YEAR. I JUST NOW STARTED SEEING INFORMATION ONLINE ABOUT OTHER PEOPLE WITH THIS SAME PROBLEM. I AM CALLING THE DEALER TO INQUIRE ABOUT THE TSB THAT I SAW ONLINE. MY TRUCK HAS BEEN IN THE DEALER MULTIPLE TIMES AND NO PENDING TSBS WERE EVER LISTED IN MY PROFILE.
Suspension, Other or unspecified, Aug 10, 2016
NHTSA RECALL NUMBER: 16V245, RECALL DATE: APR 25, 2016, FORD RECALL NUMBER: 16S18. RISK TO SAFETY: AN IMPROPERLY WELDED TOE LINK THAT FRACTURES WHILE DRIVING COULD RESULT IN A LOSS OF STEERING CONTROL, INCREASING THE RISK OF A CRASH. MANUFACTURER HAS EXCEEDED REASONABLE AMOUNT OF TIME TO REPAIR VEHICLE, ACCORDING TO RECALL NOTIFICATION THIS VEHICLE IS NOT SAFE TO DRIVE DO TO INCREASE RISK OF CRASH. ALSO HAVE COMPLAINED TO FORD FOR OVER A YEAR TO HAVE VEHICLE REPAIRED FOR EXHAUST FUMES ENTERING CABIN UPON HARD ACCELERATION. RECEIVED NUMEROUS EMAILS BACK FROM MANUFACTURER THAT THEY HAVE NO REPAIRS AVAILABLE AND IS UNWILLING EVEN TO ATTEMPT TO REPAIR. VEHICLE REMAINS PARKED IN GARAGE NOT WILLING TO DRIVE.
Equipment, Aug 9, 2016
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 60 MPH WITH THE AIR CONDITIONER ACTIVATED, THERE WAS AN ABNORMAL EGG ODOR COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HVAC UNIT WAS FAILING AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,300.
Suspension, Aug 8, 2016
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/19/16*LJ UPDATED 11/03/16.*JB
Structure, Aug 8, 2016
2014 FORD EXPLORER. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO RUST ALONG FRONT EDGE OF VEHICLE HOOD. DEALERSHIP REFUSES TO REPLACE HOOD OR INCLUDE REQUESTS UNDER EXTENDED WARRANTY PROTECTION. *SMD IT WAS FINALLY DETERMINED, IT WAS NOT RUST AS THE CONSUMER BELIEVED. THE CONSUMER RETURNED TO THE DEALER, WHERE THEY REPAIRED AND REPAINTED THE HOOD. THE CONSUMER REQUESTED A REPLACEMENT HOOD, BUT THE FORD REPRESENTATIVE STATED IT WOULD NOT HELP AS THE NEW HOOD WOULD HAVE THE SAME PROBLEM. IN OTHER WORDS, THE SAME REPAIR WOULD LIKELY OCCUR AGAIN, IN THE NEXT 30 MONTHS. *JB
Electrical system, Aug 7, 2016
DRIVERS DOOR AJAR LIGHT STAYS ON. TOOK TO FORD DEALER, WAS TOLD THAT FMCO REQUIRES THEY CLEAN CONTACTS FIRST, BEFORE REPLACING. THIS WAS DONE AND SOLVED THE PROBLEM FOR A WHILE. I TOOK BACK TO DEALER WHEN PROBLEM STARTED AGAIN. NOW THEY SAY THE DOOR LATCH IS BROKEN AND WANT $366.00 TO FIX IT, AND THEY HAVE TO ORDER THE PART. THIS IS AN ONGOING PROBLEM WITH FORD PRODUCTS AND THEY HAVE IN FACT RECALLED SEVERAL MODELS. I WAS GIVEN THE IMPRESSION TO START WITH THAT IF THE CONTACT CLEANING PROCEDURE DIDN'T WORK THEN IT WOULD BE REPLACED. NOW THEY WANT TO CHARGE FOR THIS.
Steering, Aug 5, 2016
DURING MY VACATION IN JULY 2016, WHILE DRIVING ON ROUTE 95 INTERSTATE, I NOTICED THAT THE STEERING WAS GETTING HARD TO CONTROL. I CONTINUED DRIVING AND RECEIVED A ALARM ON THE DASH STATING THAT THE TRACTION CONTROL IS NOW OFF, SERVICE NEEDED. I PROCEEDED TO THE FIRST GAS STATION AND UPON RE-STARTING THE VEHICLE, ANOTHER ALARM ON THE DASH SAID POWER STEERING NOT WORKING. I HAD NO POWER STEERING. I HAD TO BE TOWED TO A FORD DEALER WHERE THEY DETERMINED IT WAS A BAD GEAR IN THE STEERING GEARBOX AND THE ENTIRE UNIT WOULD NEED REPLACED. VEHICLE ONLY HAS 40,000 MILES.
Suspension, Aug 5, 2016
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED A MANUFACTURER'S RECALL PERTAINING TO NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION). THE DEALER WAS UNABLE TO SUPPLY THE PARTS WITHIN A REASONABLE TIME FRAME. THE MANUFACTURER WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Other or unspecified, Jul 30, 2016
ON 22 JULY I WENT TO SNOWSHOE, WV, AND ON 24 JULY I RETURNED FROM SNOWSHOE. I SMELLED SULFURISH EXHAUST 4 TIMES THIS TRIP. IT OCCURRED ON UPHILL GRADES WHERE THE VEHICLE HAD DOWNSHIFTED. 3 NEW PLACES, ALL AT 55 MPH OR GREATER, UPHILL AND INVOLVING A DOWNSHIFT, IE HIGHER EXHAUST VOLUME AND PRESSURE. INDICATING TO ME THE PROBLEM IS GETTING WORSE. LIKE AN EXHAUST SEAL BREAKING DOWN. WHEN I GOT HOME, I WENT TO GET SOMETHING FROM THE FRONT PASSENGER SEAT. WHEN I WENT TO OPEN THE DOOR THE ODOR WAS THE STRONGEST I HAS SMELLED IT. REINFORCING MY BELIEF IT IS EXHAUST ESCAPING BEFORE THE CATALYTIC CONVERTER. ALSO MEANING I AM PROBABLY GETTING A HEALTHY DOSE OF CARBON MONOXIDE ALL THE TIME FROM THIS EXHAUST LEAK. PLEASE DO A RECALL!!!!!
Other or unspecified, Engine, Fuel/propulsion system, Jul 28, 2016
WE HAVE A 2014 FORD EXPLORER THAT HAS A SMELL INSIDE WHILE ACCELERATING. WE HAVE TAKEN IT TO THE DEALER TO HAVE THE PROBLEM CORRECTED. OUR CONCERN IS THAT EXHAUST HAS BEEN COMING INTO THE VEHICLE. WE AREN'T SURE IF THE CURRENT SOLUTIONS IN PLACE TO FIX THE VEHICLE ARE ENOUGH. WELL KNOWING AND OUR FAMILY IS GETTING SICK FROM THIS CURRENT ISSUE WE JUST AREN'T SURE WHAT WE'RE BREATHING INSIDE THE VEHICLE IS SAFE. THE SMELL COMES WHEN YOU ACCELERATE HARD EITHER TOWING OR MERGING ONTO THE HIGHWAY OR EVEN FROM A RED LIGHT. THE SMELL IS A SULFUR SMELL OR ROTTEN EGG SMELL THAT SEEMS TO DISSIPATE QUICKLY BUT IS NOTICEABLE.
Exterior lighting, Jul 27, 2016
MY NAME IS [XXX] AND I LIVE IN LORAIN OHIO. I AM THE OWNER OF A 2014 FORD EXPLORER (LIMITED). RECENTLY, MY DRIVER SIDE BRAKE LIGHT FAILED AND AFTER MUCH RESEARCH ON MY PART I CAME TO THE REALIZATION THAT THE BRAKE LIGHTS ARE LED. I WENT TO MY DEALER AND WAS TOLD IT WAS NOT COVERED, EVEN THOUGH I PURCHASED THE PREMIUM MAINTENANCE PACKAGE FOR MY VEHICLE. I LOOKED IN THE VEHICLE MANUAL AND IT STATED THE BRAKE LIGHTS ARE LED AND EXPECTED TO LAST FOR THE LIFETIME OF THE VEHICLE. MY EXPLORER IS JUST OVER 2 YEARS OLD AND HAS 45K MILES. I EXPLAINED TO THE DEALER THAT I DIDN'T FEEL AS THOUGH I SHOULD BE RESPONSIBLE SINCE THIS IS EXPECTED TO LAST AND FAILED SO EARLY. I ALSO NOTED AS DID THE DEALER THAT THERE IS MOISTURE AND SOMETHING BLACK IN THE LIGHT INSIDE. THIS PROBABLY ATTRIBUTED TO THE LIGHT FAILING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Service brakes, Engine, Jul 26, 2016
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE STEERING BECAME DIFFICULT TO OPERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. IN ADDITION, THERE WERE EXHAUST FUMES INSIDE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 81,590. *TR
Other or unspecified, Fuel/propulsion system, Jul 20, 2016
EACH TIME AFTER DRIVING OUR FORD EXPLORER FOR A LENGTH OF TIME WITH THE AIR CONDITIONING ON, MY WIFE AND I BEGIN TO FEEL LIGHT HEADED, TIRED AND SICK. MY WIFE IS PREGNANT AND WE HAVE SEVERE CONCERNS ABOUT THE SAFETY OF DRIVING OUR EXPLORER DUE TO THE HEALTH RISK OF CARBON MONOXIDE LEAKING INTO THE CABIN. WE ARE NOW AWARE OF THIS PROBLEM WITH OTHER EXPLORERS AND ARE DEEPLY CONCERNED FOR OUR HEALTH AND THE HEALTH OF OUR BABIES.