2014 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,678 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Explorer model years with reports.
Of the 2014 reports, 32 involved a crash and 6 involved a fire. 38 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Suspension, rearApr 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Campaign 16V245000 on NHTSA.gov
Representative owner complaints
1,678 reports, newest first.
Other or unspecified, Jun 9, 2016
MY VEHICLE HAS HAD ONGOING ISSUES THAT DATE BACK TO 10/31/2015. I HAVE REPAIR ORDERS THAT SHOWS THE ISSUES ARE CONSISTENCE AND THE DEALERS THAT HAVE ATTEMPT TO REPAIR THEM HAVE DONE SO TO NO AVAIL. THE ISSUES ARE ELECTRICAL AND MECHANICAL IN NATURE. BECAUSE OF THESE ONGOING ISSUES, WHICH INCLUDES EXHAUST SMELLS. MY VEHICLE HAS BEEN OUT OF SERVICE FOR OVER 88 DAYS AND THE VEHICLE STILL HAVE THE EXHAUST SMELL.
Structure, May 23, 2016
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE PAINT ON THE VEHICLE'S HOOD STARTED TO BUBBLE AND THERE WAS CORROSION NEAR THE HATCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS CONFIRMED THAT THE VEHICLE HAD EXPERIENCED CORROSION AND THE HOOD AND THE HANDLE ON THE HATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Other or unspecified, May 17, 2016
FORD EXPLORER 2014 EXHAUST FUMES COMING INTO CABIN. I PURCHASED MY VEHICLE FROM AUTO NATION FORD OF KATY, TX ON OR ABOUT JULY 12, 2014. APPROXIMATELY ON OR ABOUT OCTOBER 21, 2014 BEGAN HAVING TROUBLE WITH THE AC CEILING VENTS CLOSING ON 2ND AND 3RD ROW SEATS CLOSING. I TOOK MY VEHICLE BACK TO THE DEALER FOR REPAIRS ON AUGUST 10, 2015 FOR THE SECOND TIME AND THIRD TIME ON MAY 2, 2016 AND SINCE THIS HAS HAPPENED THREE TIMES WE KNOW THAT IT WILL BREAK AGAIN FOR THE FOURTH TIME. ANOTHER ISSUE THAT HAS COME TO RECENT EVENTS AND THE TRUCK IS CURRENTLY AT THE SERVICE DEPARTMENT FOR EXHAUST FUMES COMING INTO THE CABIN WHEN WE ACCELERATE AT MORE THAN 3 RPM'S AS OF MAY 2, 2016 AND MANY TIMES BEFORE AND WE HAVE BECOME AWARE THAT THIS HAS HAPPENED BEFORE AND WE JUST THOUGHT IT WAS THE OTHER CARS FUMES BUT WHEN WE ROLLED THE WINDOWS DOWN THE FUME DISSIPATE AND FRESH AIR COMES IN AS LONG AS OUR WINDOWS ARE DOWN. THIS HAS ME AND MY FAMILY ON RED ALERT AND IS HEALTH HAZARDOUS TO MY WIFE AGE FORTY-TWO AND MY CHILDREN AGE EIGHT AND SEVEN (ALL HAVE EXPERIENCE HEADACHES AND MY WIFE NEARLY PASSING OUT WHILE DRIVING), TO DATE, THE DEALER HAS BEEN UNABLE TO CORRECT THE PROBLEM. IT HAS BEEN RETURN TO THE SERVICE DEPARTMENT BECAUSE MY DAUGHTER AN WIFE WHERE SMELLING THE WORST SMELL TO DATE IN THE CABIN AND MY DAUGHTER WAS COUGHING FROM THE BAD BURN SMELL SHE DESCRIBED TO ME AS BURNT FUMES AS MY WIFE.THE CO2 AND EXHAUST FUMES COULD BE NEGATIVELY IMPACTING HER HEALTH, AS SHE HAS EXPERIENCE DIZZINESS AND HEADACHES THAT HAVE PREVENT HER TO FUNCTION, AND OUR FAMILIES' GENERAL LONG TERM HEALTH FUTURE IMPACT. FORD SURELY HAS THE REST OF THE ORDER SERVICE FOR ATTEMPTED REPAIR OF THE EXHAUST FUMES COMING INTO THE CABIN. THIS PROBLEM SUBSTANTIALLY IMPAIRS THE USE OR VALUE OF MY VEHICLE AND CREATES A SERIOUS SAFETY HAZARD.
Steering, Electrical system, Electronic stability control (ESC), Apr 29, 2016
I BOUGHT A CERTITIFIED PREOWNED 2014 FORD EXPLORER IN FEBRUARY 2015. RECENTLY EVERY TIME THE EXPLORER WAS PUT IN PARK, AN ALERT WOULD GO OFF, SHOWING TRANSMISSION NOT IN PARK. THE PAST FEW WEEKS THE STEERING WHEEL WOULD MAKE A GRINDING/GROWLING NOISE WHEN TURNING TOWARDS THE LEFT AND RIGHT. THE STEERING BECAME A LITTLE HARDER TO TURN AND IT FELT AS IF IT WOULD STICK. THIS WAS A VERY SCARY FEELING. I HAVE 5 CHILDREN AND DIDN'T WANT THEM IN THIS CAR. I TOOK THE CAR TO THE DEALERSHIP 2 DAYS AGO AND FOUND OUT THAT MY ELECTRIC STEERING SYSTEM WAS LOCKED, THE GEAR SHIFT ASSEMBLY NEEDED REPLACING AND ALSO A NEW BELT. TOTAL COST $2,309.30. I WAS DEVASTATED. WE DO NOT HAVE THAT KIND OF MONEY LAYING AROUND. I CALLED THE FORD MANUFACTURER AND THEY GAVE ME A CASE NUMBER TO GIVE TO THE DEALERSHIP. AFTER SPEAKING WITH THE DEALERSHIP AND GIVING THE CASE NUMBER, THEY CALLED BACK LATER AND STATED THEY WOULD GIVE ME A $300 DISCOUNT. THEREFORE AT THIS TIME, I HAD TO TAKE A $1500 LOAN OUT FOR THE ELECTRICAL POWER STEERING REPLACEMENT AND BELT. I WILL HAVE TO GO WITHOUT THE GEAR SHIFT ASSEMBLY BEING REPAIRED UNTIL WE CAN AFFORD IT. MY TOTAL WITHOUT REPLACING THE GEAR SHIFT ASSEMBLY IS $1696.30. AFTER RESEARCHING THE ISSUE, THIS IS NOTHING NEW WITH THE FORD EXPLORERS. THERE WERE SEVERAL RECALLS FOR THE SAME ISSUE FOR THE 2011 THROUGH 2013 MODELS. MY 2014 FORD EXPLORER HAS A 100,000 MILE POWER TRAIN WARRANTY BUT OF COURSE NONE OF THIS WAS COVERED. I AM SAVING MY RECEIPTS IN HOPES FORD WILL DO THE RIGHT THING. IF THEY DO NOT, I WILL NEVER PURCHASE ANOTHER FORD. THIS ISSUES HAS PUT MY FAMILY IN DANGER AND IN FURTHER DEBT.
Power train, Electrical system, Visibility/wiper, Apr 19, 2016
MY USED 2014 EXPLORER SPORT THAT WAS BOUGHT IN OCTOBER OF 2014 WITH LESS THAN 8000 MILES KEEPS TELLING ME THE TRANSMISSION IS NOT IN PARK WHEN IT CLEARLY IS. THIS USE TO HAPPEN ON OCCASION BUT NOW IT IS CONSTANT. I HAVE ALSO HAD PROBLEMS WITH THE INSTRUMENT PANEL ON DASHBOARD JUST GOING BLACK WHEN DRIVING. IT REALLY DOESN'T HAVE TO BE ANY SPEED. THIS HAS HAPPENED SEVERAL TIMES AND IT CAN BE KIND OF SCARY ESPECIALLY WHEN DRIVING ON FREEWAY IN HEAVY TRAFFIC. MY WINDSHIELD WIPER BLADES (LESS THAN A YEAR OLD) ACT LIKE THE ARE GOING TO FLY OFF THE CAR WHEN TURNED ON. THE WIPERS JUST DON'T SEEM LIKE THEY ARE ATTACHED RIGHT. BUT THEY ARE AND I HAVE REPLACED THEM WITH FORD RECOMMENDED PARTS MORE THAN ONCE. THE MOST ANNOYING PROBLEM WITH THE CAR IS THE EXHAUST SMELL THAT IS ALWAYS THERE. I THOUGHT IS WAS JUST ME BEING OVERLY SENSITIVE TO ODORS. BUT I NOTICED OTHERS COMPLAINING OF THE ODOR AS WELL. THE ODOR COMES ALL THE TIME. THERE REALLY IS NOT DISTINCT RPM WHEN IT HAPPENS IT IS JUST ALWAYS THERE. I HAVE NOT TAKEN MY CAR IN FOR REPAIRS DUE TO A PREVIOUS BAD EXPERIENCE WITH A DIFFERENT VEHICLE. I CAN HANDLE ALL THE PROBLEMS WITH THE CAR BUT THE EXHAUST SMELL IS SO BAD AND GIVES ME A HEADACHE IF I'M IN THE CAR TO LONG.
Other or unspecified, Mar 28, 2016
AFTER STOPPING THE CAR AND PLACING THE SHIFTER IN PARK AND TURNING ENGINE OFF I AM GETTING AN AUDIBLE ALARM AND PANEL MESSAGE THAT VEHICLE IS NOT IN PARK. CAR IS VERIFIED TO BE IN PARK AS SHIFTER IS ALL THE WAY FORWARD AND HELD IN POSITION BY THE DETENT AS WELL AS THE P INDICTOR SHOWING ITS POSITION. DEALERSHIP WANTS TO REPLACE ENTIRE SHIFTER ASSEMBLY FOR $600.00+.
Steering, Mar 28, 2016
STEERING FIRST BECAME INTERMITTENTLY SLUGGISH TURNING AT SLOW SPEED. EVENTUALLY, SCRAPING TYPE NOISE STARTED COMING FROM WHAT SEEMS LIKE INSIDE STEERING COLUMN WHEN STEERING. HAVE NOT GOTTEN ANY DASH LIGHTS. DEALERSHIP WANTS TO REPLACE ENTIRE RACK & PINION ASSEMBLY FOR OVER $1,400.00. IT SEEMS AS THOUGH IF SAME OR SIMILAR PROBLEM HAS CAUSED RECALL FOR EARLIER MODELS THIS COULD BE SAME ISSUE AND RECALL SHOULD BE EXPANDED.
Structure, Mar 22, 2016
PURCHASED A USED 14 EXPLORER AND TOOK A 300 MILE DRIVE ON REMOTE HIGHWAYS. WHEN I RETURNED I NOTICED ONE THE WINDSHIELD PANELS WAS COMPLETELY MISSING FROM THE VEHICLE AND THE OTHER ONE WAS ALSO RAISED AND APPEARED TO BE LOOSENING. I DID SOME RESEARCH ONLINE AND APPARENTLY THIS IS A PREVALENT ISSUE ACROSS 2013-14 EXPLORERS AND ONE WHICH FORD DOESN'T EVEN COVER UNDER ITS WARRANTY- NOT TO MENTION THE SAFETY HAZARD. I DIDN'T EVEN KNOW THIS PIECE WAS GONE UNTIL I GOT HOME. HAD THEIR BEEN A CAR BEHIND ME WHEN THIS FLEW OFF GOING 75 MPH, THIS COULD HAVE CAUSED SOME SERIOUS DAMAGE OR ACCIDENT. I FIND IT ABSURD THAT FORD HAS NOT ISSUED A SAFETY RECALL FOR THIS. NOT TO MENTION IT COSTS $650 TO REPLACE EVERY TIME BECAUSE YOU NEED TO PURCHASE AN ENTIRELY NEW WINDSHIELD. I HAVE NO IDEA HOW FORD CAN CONTINUE TO DENY THIS ISSUE CONSIDERING HOW MANY MESSAGE BOARDS AND POSTS I'VE SEEN REGARDING THIS EXACT ISSUE. CAN YOU PLEASE ASSIST WITH THIS AND RAISE IT AS A SIGNIFICANT SAFETY ISSUE?
Other or unspecified, Mar 1, 2016
GALVANIC CORROSION ON THE HOOD OF CAR WHICH FORD IS WELL AWARE IS HAPPENING . FORD ONLY WANTS TO SAND AND PAINT EVEN THOUGH IT IS UNDER WARRANTY. THIS WILL ONLY HAPPEN AGAIN IN TWO YEARS OR LESS , ONLY THEN IT WILL BE UP TO ME TO COVER THE COSTS.
Structure, Feb 17, 2016
THEIR IS A TSB 14-0130 EXHAUST ODER IN VEHICLE THIS IS A SERIOUSE PROBLEM ESPECIALY CHILDREN ARE IN REAR OF VEHICLES MAKE CAUSE CO2 POISING, SOME ONE SHOULD NOT HAVE TO DIE TO MAKE THIS A RECALL REPAIR COSTS OVER $775 DOLLARS IF COMPLAIN, IF YOU ASK FOR IT AFTER WARRENTY BEEN COMPLAING ABOUT SMELL, NOW AFTER WARRENTY OVER, THEY FOUN TSB
Other or unspecified, Feb 16, 2016
WHILE DRIVING WITH THE AIR CONDITIONING OR HEAT ON THE VEHICLE HAS A STRONG ODOR OF BURNING PLASTIC OR SULFUR TYPE SMELL.
Steering, Feb 16, 2016
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 30 MPH, THE POWER STEERING FAILED AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE STEERING WHEEL WOULD LOCK/SEIZE WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INFORMED THE MANUFACTURER, WHO HAD A CASE OPEN, AND STATED THAT THE WARRANTY WAS NO LONGER ACTIVE. THE CONTACT FOUND THAT THE FAILURE WAS DIRECTLY RELATED TO NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 55,000. UPDATED 04/06/16*LJ CONSUMER STATED STEERING WHEEL WAS LOCKING UP AND WAS REPAIRED AND REPLACED. UPDATED 05/29/18*JB
Engine and engine cooling, Power train, Electrical system, Jan 19, 2016
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 35 MPH, AN EXHAUST ODOR EMITTED INTO THE VEHICLE THROUGH THE FRONT AND REAR AIR VENTS DURING ACCELERATION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MUFFLER WAS REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. IN ADDITION, THE INSTRUMENT PANEL FAILED TO ILLUMINATE WHILE DRIVING 20 MPH. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND THE GEAR SHIFTER SEIZED. THE CONTACT RESTARTED THE VEHICLE AND DROVE HOME. ONCE THE CONTACT ARRIVED AT HOME, THE VEHICLE LOST POWER, THE ALARM AND HORN SOUNDED, AND THE TAILGATE OPENED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE GEAR SHIFTER WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 24,191. UPDATED 05/03/16*LJ
Steering, Jan 13, 2016
MY POWER STEERING WENT OUT ON MY CAR LUCKILY WHILE I WAS PARKING AND NOT DRIVING. I BROUGHT MY CAR TO DEALERSHIP WHO STATED THEY FOUND THE FAULT ON THE COMPUTER BUT COULD NOT GET THE POWER STEERING TO GO OUT ON THEM SO IT IS A WAIT AND SEE. ALSO, MY NEIGHBOR HAS 2013 WITH 44,000K MILES AND IT JUST COST HER $1700 TO REPLACE POWER STEERING. SEEMS THIS IS STILL AN ISSUE WITH THIS MODEL.
Tires, Jan 7, 2016
SIDEWALL OF TIRE BLEW OUT ON PASSENGER SIDE WHILE PULLING INTO A PARKING LOT AFTER MAKING A U TURN.
Exterior lighting, Dec 22, 2015
I AM NOT COMPLAINING ABOUT MY OWN VEHICLE BUT OTHERS. IN THE LAST YEAR, IT SEEMS THAT 99% OF CARS I SEE WITH NO HEADLIGHTS ON ARE NEWER MODEL FORDS, ALL PRODUCTS. IT USED TO BE SOMETHING SEEN ONCE A WEEK OR SO BUT NOW I SEE THIS SEVERAL TIMES A DAY. I AM FILING A COMPLAINT NOW BECAUSE I JUST SAW A 2014 FORD EXPLORER POLICE CAR WITH NO HEADLIGHTS ON. THIS IS AN ISSUE THAT IS SO PREVALENT THAT IT POINTS TO SOMETHING MORE SERIOUS AND CONSISTENT THAN DRIVER IGNORANCE AND MORE TO POOR DESIGN OF HEADLIGHT SWITCH OR HEADLIGHT PROGRAMMING ISSUES.
Steering, Suspension, Air bags, Dec 18, 2015, crash
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. AS THE CONTACT APPLIED FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE, THE VEHICLE SUDDENLY JERKED TO THE SIDE. AS A RESULT, THE CONTACT CRASHED INTO THE REAR END OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. UPON INSPECTION, THE CONTACT NOTICED THAT THE LOWER CONTROL ARM IN THE FRONT OF THE VEHICLE HAD FRACTURED. THE CONTACT SUSTAINED MINOR BRUISES AND THE REAR PASSENGER SUSTAINED MINOR NECK BRUISES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,500.
Suspension, Dec 18, 2015, crash
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE LOWER CONTROL ARM FRACTURED CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. NO FURTHER DETAILS WERE AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,500.
Other or unspecified, Fuel/propulsion system, Dec 18, 2015
I HAVE HAD A PROBLEM SINCE I GOT MY LEASED 2014 EXPLORER, WHEN I HIT THE GAS HARD IT WOULD SMELL OF EXHAUST FUMES, AT FIRST I THOUGHT IT WAS BECAUSE IT WAS NEW AND WOULD GO AWAY SO I USED TO OPEN THE WINDOWS TO LET THE SMELL OUT BUT IT WAS QUITE BAD SO I HAD TO PULL AWAY MORE SLOWLY TO AVOID IT OR HAVE A BAD SMELL OF FUMES IN THE CAR, I WOULD OPEN THE WINDOWS BUT ITS SO HOT IN FLORIDA AND IT LETS ALL THE A/C OUT, MY GIRLFRIEND KEPT TELLING ME THERE IS SOMETHING WRONG BUT I KEPT SAYING IT WILL PROBABLY GO AWAY, I WORKED AT A FORD DEALERSHIP AND I ASKED THE SERVICE DEPARTMENT IF THEY HAVE HAD OTHER COMPLAINTS TOO THEY SAID THERE WAS NOTHING WRONG, HOWEVER SHE WAS RIGHT THERE IS A PROBLEM AND IT HAS NOT GONE AWAY I WILL TAKE IT IN ON MONDAY AGAIN AND HAVE THEM DRIVE IN THE CAR WITH ME TO SMELL THE FUMES TOO THEN THEY MAY BE ABLE TO FIX IT. FORD HAVE KNOW ABOUT THIS PROBLEM FOR QUITE SOME TIME AND THEY ACTED NEGLIGIBLE IN MY HONEST OPINION BECAUSE THEY HAVE KNOW ABOUT THIS COMPLAINT WHY WOULD THEY NOT INFORM CUSTOMERS WHO HAVE PURCHASED THESE VEHICLES TO GET THEM CHECKED OUT FOR THEIR SAFETY AND THE LONG TERM EFFECTS FROM CARBON MONOXIDE FUMES IT COULD LEAD TO CANCER OR RESPIRATORY ISSUES AND MUCH MORE, THERE SHOULD BE A RECALL FOR SAFETY SAKE.
Other or unspecified, Dec 1, 2015
VEHICLE IS EMITTING CARBON MONOXIDE AND OTHER DANGEROUS FUMES INTO CABIN AFTER ACCELERATION. CAUSING MY ASTHMA TO FLAIR. MY WIFE AND KIDS HAVE HEADACH WHEN IN CAR WITH ME. I BEEN HAVING BREATHING ISSUE SINCE I PURCHASED THE CAR.
Other or unspecified, Nov 15, 2015
VEHICLE IS EMITTING CARBON MONOXIDE AND OTHER DANGEROUS FUMES INTO CABIN WHILE IN OPERATION
Exterior lighting, Nov 14, 2015
THE HEADLIGHTS ON THE 2014 FORD EXPLORER DO NOT ILLUMINATE THE ROAD WHEN TURNING, ESP TO THE RIGHT. THE DRIVER TURNS INTO DARKNESS. THEREFORE IF YOU ARE TURNING RIGHT AT NIGHT, THE DRIVER CAN NOT DETERMINE IF A PEDESTRIAN IS IN A CROSSWALK OR IF THE LANE HE/SHE IS TURNING INTO IS OBSTRUCTED OR COMPROMISED IN ANY WAY. THIS HAS BEEN A PROBLEM WITH THIS VEHICLE SINCE I GOT IT BUT I WAS ABLE TO LIMIT MY NIGHT TIME DRIVING UNTIL RECENTLY. NOW I HAVE COME TO REALIZE HOW DANGEROUS THE INABILITY TO SEE INTO THE TURNS YOU ARE MAKING IS. IN OCTOBER 2015, I WAS TURNING RIGHT ON TO A BUSY STATE HIGHWAY AT NIGHT. BECAUSE THE HEADLIGHTS DO NOT ILLUMINATE THE ROAD THROUGH THE TURN, I COULD NOT SEE WHERE MY LANE WAS, OVERESTIMATED THE DISTANCE AND THEN REALIZED AS I STRAIGHTENED THE VEHICLE THAT I WAS IN THE LANE OF ONCOMING TRAFFIC TRAVELING AT 60 MPH FROM A DISTANCE OF ABOUT 1/4 MILE! IF I HAD NOT QUICKLY MOVED INTO THE CORRECT LANE, MANY PEOPLE COULD HAVE BEEN INJURED OR KILLED. THIS INCIDENT PROMPTED ME TO REALIZE HOW DANGEROUS THESE HEADLIGHTS ARE AND TO FORMALLY REPORT THE PROBLEM HERE AND TO THE FORD CO. AFTER THIS INCIDENT,I TOOK MY EXPLORER TO MY FORD DEALER WHO CHECKED THE HEADLIGHTS AND TOLD ME THAT THERE WAS AN "ENGINEERING/DESIGN FLAW" THAT THE SERVICE DEPARTMENT COULD NOT FIX. I THEN FILED A SAFETY COMPLAINT WITH THE FORD CO. A REPRESENTATIVE CALLED ME WITHIN 48 HRS. SHE EXPLAINED THAT SHE HAD TALKED TO MY FORD SERVICE DEPARTMENT WHO TOLD HER THAT THERE WAS A HEADLIGHT ILLUMINATION PROBLEM. SHE ALSO STATED THAT AS OF THIS TIME, FORD CONSIDERS THE HEADLIGHTS TO BE WORKING WITHIN ACCEPTABLE LEVEL. SHE STATED THAT I NEEDED TO FILE A COMPLAINT HERE AND THAT FORD WOULD NOT CONSIDER THIS A PROBLEM UNTIL ENOUGH PEOPLE FILE COMPLAINTS THROUGH YOUR AGENCY AND THE FORD CO.. I AM FEARFUL THAT I WILL INJURE OR KILL SOMEONE BEFORE THIS IS REMEDIED.
Vehicle speed control, Service brakes, Nov 9, 2015, crash
TL* THE CONTACT OWNED A 2014 FORD EXPLORER. WHILE REVERSING AT APPROXIMATELY 10 MPH ON AN INCLINE, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND WITHOUT WARNING. AS A RESULT, THE VEHICLE ACCELERATED AND THE CONTACT CRASHED INTO A TREE. THE CONTACT SUSTAINED A FRACTURED BACK AND HAND INJURY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,185. *TR
Engine, Oct 29, 2015
EXPERIENCING VERY STRONG EXHAUST / SULFUR SMELL IN CABIN AREA UPON MEDIUM TO HARD ACCELERATION. BOUGHT CAR IN SPRING OF 2014 AND NOTICED IT WITHIN THE FIRST MONTH OR TWO. AT FIRST I THOUGHT IT MIGHT HAVE BEEN A CAR IN FRONT OF ME, BUT THAT IS NOT THE CASE AS I HAVE EXPERIENCED THIS NUMEROUS TIMES THIS WITH NO ONE ELSE ON THE ROAD. IT OCCURS WHEN YOU PASS SOMEONE OR GO UP A STEEP INCLINE. WHEN TOWING MY BOAT THE SMELL IS UNBEARABLE AND YOU HAVE TO HAVE THE WINDOWS ROLLED DOWN, BUT EVEN WITH THAT IT TAKES A LONG TIME TO GET THE SMELL OUT OF THE CABIN. SITUATION OCCURS WITH THE FRESH AIR VENTS ON AND/OR THE RECIRC AIR ON ' VENT SETTING DOESN'T MATTER. I'VE BEEN PUTTING OFF GETTING THIS LOOKED AT SINCE IT SOUNDS LIKE THERE IS NO DEFINITIVE FIX, BUT SINCE THE CAR NOW HAS 29,000 MILES ON IT, I WANT IT TO GET CHECKED OUT BEFORE WARRANTY IS UP. IT IS ALARMING THAT WITH ALL THE COMPLAINTS FOR THIS HAZARDOUS/DEADLY SITUATION THAT THERE HAS NOT BEEN A RECALL FOR A BETTER FIX THAN THE TSB.
Fuel/propulsion system, Oct 15, 2015
NASTY EXHAUST SMELL ENTERING THE CABIN WHEN MERGING ON THE INTERSTATE, DRIVING UP A LONG HILL, OR PASSING VEHICLES. THIS OCCURS WHEN HAVING TO ACCELERATE QUICKLY -- HIGH RPMS FOR EXTENDED PERIODS. SMELL APPEARS TO COME FROM BACK TO FRONT AND IS DIFFICULT TO GET RID OF. AT FIRST I THOUGHT IT MAY BE OTHER VEHICLE'S EXHAUST ENTERING THE CABIN, HOWEVER, AFTER DRIVING LONG PERIODS IN AREAS WITH NO OTHER VEHICLES AROUND THE EXHAUST STENCH CONTINUES. NOTED METALLIC TASTE IN MOUTH AFTER SMELLING ODOR VEHICLE.