2015 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,791 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Explorer model years with reports.
Of the 2015 reports, 37 involved a crash and 1 involved a fire. 98 people were injured.
What owners report most often
Recalls and investigations
Back over prevention, sensing system, cameraOct 13, 2025
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Campaign 25V695000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Suspension, rearApr 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Campaign 16V245000 on NHTSA.gov
Parking brakeJul 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Campaign 15V464000 on NHTSA.gov
Representative owner complaints
1,791 reports, newest first.
Visibility, Sep 21, 2020
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 - 55 MPH, THE DRIVER'S SIDE WINDSHIELD MOLDING DETACHED FROM THE VEHICLE. THE CONTACT STATED THAT THERE WAS A RATTLING SOUND FROM AIR SEEPING THROUGH THE WINDSHIELD. THE CONTACT CONTACTED HOMER SKELTON FORD (6950 HANNA COVE, OLIVE BRANCH, MS 38654; (662) 638-0369) WHO REPLACED THE WINDSHIELD MOLDING ON THE DRIVER'S SIDE. THE CONTACT STATED THE FAILURE RECURRED ON THE PASSENGER'S SIDE. THE PASSENGER'S SIDE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Suspension, Sep 19, 2020
IN LESS THAN A MONTH TIME THE CONTROL ARMS AND BACK TIE ROD ENDS SNAPPED COMPLETELY WHILE JUST DRIVING ON NORMAL FLAT ROADS. COSTING $1,000'S IN DAMAGE REPAIRS . THE WHOLE BACK END GAVE OUT SWERVING MY WHOLE VEHICLE WHILE I HAD CHILDREN IN IT.
Electrical system, Sep 18, 2020
APIM FAILURE IN 2015 FORD EXPLORER SPORT. ATTEMPTED TO USE UPDATE FROM FORD WEBSITE WHICH WAS UNSUCCESSFUL. CONTACTED FORD FOR SECOND ATTEMPT. SECOND ATTEMPT WAS UNSUCCESSFUL. TOOK VEHICLE TO ULTIMATE FORD IN MOUNTAINHOME ARKANSAS. WAS TOLD THAT THE UPDATE WILL COST $109. ULTIMATE FORD ATTEMPTED TO DO UPDATE WHICH WAS UNSUCCESSFUL TIMES TWO AND WAS TOLD THAT THE A APIM WAS BAD BY JAY IN THE SERVICE DEPARTMENT AND WOULD HAVE TO BE REPLACED. AND AFTER CONTACTING FORD MULTIPLE TIMES I WAS UNABLE TO GET ANY RESOLUTION IN THIS SITUATION. TOOK THE VEHICLE INTO FORD AND HAD THE APIM REPLACED AT A COST OF $915.46. I TALK TO CHRIS IN THE SERVICE DEPARTMENT AND I WAS INFORMED THAT THEY DO 2 TO 3 APIM REPLACEMENTS A WEEK. IF THIS IS THE CASE IN A TOWN THE SIZE OF MOUNTAIN HOME ARKANSAS I BELIEVE THAT THIS SHOULD PROBABLY BE A RECALL FOR THIS VEHICLE. VEHICLE WAS STATIONARY .
Engine, Sep 17, 2020
THE EXPLORER ONLY HAS 46000 MILES ON IT AND THE WATER PUMP FAILED CAUSING COOLANT TO LEAK. WE PARK IT IN OUR GARAGE AND I'M VERY OBSERVANT SO I NOTICED ALMOST IMMEDIATELY MY WIFE DRIVES THIS WITH OUR CHILDREN IN IT AND WE BOUGHT IT BECAUSE IT WAS SUPPOSED TO BE BUILT FORD TOUGH AND I WAS EXPECTING AT LEAST 100,000 MILES BEFORE THINGS LIKE THIS WOULD START HAPPENING. IF I DIDN'T NOTICE RIGHT AWAY THE CAR MAY HAVE OVERHEATED AND COULD HAVE LEFT MY FAMILY ON THE SIDE OF THE FREEWAY OR IN THE MIDDLE OF A LANE. I TOOK IT THE LOCAL DEALER FOR DIAGNOSIS AND REPAIR. THIS IS WHERE I FOUND OUT IT WAS ACTUALLY THE WATER PUMP. THE TOTAL COST TO REPLACE THE WATER PUMP JUST UNDER $2800 BECAUSE IT IS ACTUALLY IN THE ENGINE. FORDS RECOMMENDATION IS THE WATER PUMP SHOULD BE REPLACED AT 100,000 MILES AND SHOULD ACTUALLY LAST 150'000 MILES. THERE MUST BE SOME ADMISSION OF RESPONSIBILITY ON THEIR PART BECAUSE THE SERVICE WRITER AT THE DEALER ASSURED ME THAT THE PART HAS BEEN UPGRADED SINCE ORIGINAL DESIGN BASED ON A 'B' AT THE END OF THE PART NUMBER. A COMPANY LIKE FORD SHOULD STAND BEHIND THEIR PRODUCT AND IF THEY KNOW THERE IS A ISSUE THEY SHOULD FIX IT.
Other or unspecified, Engine, Sep 16, 2020
WHILE DRIVING THE 2015 FORD EXPLORER I CAN SMELL EXHAUST ENTERING THE CABIN OF THE VEHICLE, ESPECIALLY UNDER ACCELERATION. I FOUND THIS TO BE AN ISSUE IN THE 2016-2017 MODELS,VIA A TSB 17-0044, BUT NOT THE 2015. I AM EXPERIENCING THE SAME ISSUE. I HAVE CONTACTED FORD AND THEY SEEM UNAWARE OF THE ISSUE AND REQUESTED THAT I TAKE IT IN AT MY EXPENSE TO DIAGNOSE AND "POSSIBLY" FIND THE ISSUE ON A PER HOUR RATE. I BELIEVE THAT THIS IS CAUSING MY 6 YEAR TO GET CAR SICK, ONLY IN THIS VEHICLE, AND MY WIFE TO FEEL TIRED AND HAVE BODY PAINS AS SHE IS THE ONE WHO DRIVES IT THE MOST.
Wheels, Sep 9, 2020
WHEEL BEARING HUBS ARE BOTH BAD. NOT A CHEAP FIX. OTHER VEHICLES UNDER RECALL FOR THE SAME THING. FORD NEEDS TO ADD MORE VEHICLES AND REIMBURSE THE COST OF THIS FIX. BOTH REAR WHEELS MOVE IN AND OUT WHEN IN THE AIR.ONLY HAD ONE SIDE DONE AT THIS TIME BUT WILL BE RETURNING TO LOCAL MECHANIC TO FIX OTHER SIDE (NOT AS BAD AS THE SIDE FIXED).
Steering, Sep 7, 2020
TURNED ON VEHICLE, BACKING OUT OF MY DRIVEWAY, CAR MAKING A STRANGE SOUND AS I TRIED TO TURN STEERING WHEEL. COULD NOT TURN WHEELS, CAR WOULD NOT TURN. I MANAGED TO FIGHT THE STEERING WHEEL AND PULLED BACK INTO DRIVEWAY. I'M EXTREMELY CONCERNED AND VERY UNCOMFORTABLE WITH THIS SITUATION. UPON RESEARCH I UNDERSTAND THIS PROBLEM HAS HAPPENED TO OTHER CONSUMERS, FORD MUST TAKE RESPONSIBILITY FOR THIS ISSUE BEFORE SOMEONE IS KILLED.
Steering, Aug 30, 2020
THE POWER STEERING ASSIST ALERT CAME ON. WE FOLLOWED THE MANUAL SUGGESTION OF PULLING OVER, TURNING OFF VEHICLE AND RESTARTING AND IT DID NOT REPEAT. IT ALSO DIDN'T HAPPEN AGAIN FOR WEEKS. TODAY THAT ALERT AND ANOTHER POWER STEERING WARNING CAME ON AND THERE IS NO POWER STEERING. WE LIVE ON A PLATEAU WITH CURVY ROADS DOWN TO ANY REPAIR CENTER SO ARE FEARFUL OF DRIVING NOW. WHY DOES A VEHICLE WITH UNDER 60,000 MILES EVEN HAVE A SECTION IN THE MANUAL ABOUT WHAT TO DO ABOUT A WARNING THAT WILL MOST LIKELY COST YOU $2500 (PER FORD DEALER IN SPRINGFIELD TN) AND CAUSE A DANGEROUS DRIVING SITUATION? WE TRIED SEVERAL TIMES TODAY AND RECEIVED THE WARNING EACH TIME. WE NEVER LEFT THE DRIVEWAY.
Air bags, Aug 29, 2020
AIRBAG WARNING LIGHT TURNED IN AND WILL NOT TURN OFF. TOOK THE VEHICLE TO THE DEALER WHO STATED THE ISSUE IS A SHORTED CONNECTOR FOR THE REAR AND THAT THE AIRBAGS WOULD FAIL TO DEPLOY. THE LIGHT TURNS ON AS SOON AS THE VEHICLE IS STARTED AND NEVER TURNS OFF. THE LIGHT HAS BEEN ON FOR ABOUT THREE MONTHS BUT NO TECHNICIANS HAVE BEEN AVAILABLE TO FIND THE CAUSE.
Other or unspecified, Aug 29, 2020, crash
WE WERE DRIVING ON THE FREEWAY AND SUDDENLY LOST CONTROL OF THE VEHICLE, WITH NO WARNING. IT CAUSED US TO GO OFF THE HIGHWAY AND ROLLED 3-4 TIMES.IN RESEARCHING THIS, SAW A RECALL THAT AFFECTS THIS VEHICLE AND IT WAS NOT RECEIVED.
Steering, Aug 28, 2020
DRIVING ON MN 61 IN MAPLEWOOD MN. WITHOUT WARNING THE POWER STEERING WENT OUT THE LITE CAME ON THAT STEERING NEEDED SERVICING NOW! MANAGED TO GET TO A SAFE PLACE TO STOP THEN DROVE IT TO SIGNAL GARAGE IN WEST ST PAUL, WITHOUT POWER STEERING. IT COST ME $2,789.00 TO HAVE THE STEERING REPAIRED. THEY REPLACED THE WHOLE POWER STEERING AND ALIGNED THE FRONT END. THE VEHICAL HAS ONLY 96,000 MILES. IT APPEARS THE STEERING IS TOO CLOSE TO THE CATILISTIC CONVERTER AND THE TURBO, THERE IS A HEAT SHIELD BUT IT NOT ENOFF TO PREVENT THE ELECTRONICS FROM OVERHEATING. YOU CANNOT REPLACE JUST THE ELECTRONICS YOU HAVE TO REPLACE THE WHOLE STEERING.
Steering, Suspension, Aug 24, 2020, crash
REAR TOW LINK SNAPPED WHILE WIFE WAS DRIVING ON INTERSTATE AT 70 MPH, LOST CONTROL, FISHTAILED ACROSS TRAFFIC LANES BEFORE REGAINING CONTROL AND PULLING OVER. WIFE WAS SCARED TO DEATH. HAD TOWED TO FORD SERVICE CENTER. TOLD IT WAS A RECALL ISSUE, REPAIRED FREE OF CHARGE. REPAIRED AND PICKED UP THE CAR. TWO DAYS AFTER REPAIR, 7 YEAR OLD GRANDSON AND I WERE DRIVING 65 MPH ON HWY WHEN REAR TOW LINK SNAPPED AGAIN, LOST CONTROL, FISHTAILED ACROSS TRAFFIC LANES BEFORE REGAINING CONTROL AND PULLING TO SIDE OF HIGHWAY. GRANDSON AND I WERE TERRIFIED. TOWED TO FORD SERVICE CENTER, REPAIRED TOE LINK AND REPLACED REAR TIE RODS. TOLD THE TIE RODS WHERE SO WORE OUT THAT VEHICLE WAS UNSAFE TO DRIVE. NO MENTION OF TIE ROD ISSUE FROM PREVIOUS SERVICE CENTER. PICKED UP CAR AFTER ALL REPAIRS COMPLETED. FOUR DAYS AFTER PICKING UP VEHICLE, REAR TOE LINK SNAPPED, WHILE SAME 7 YR OLD GRANDSON AND I WERE DRIVING NORTH ON INTERSTATE AT 75 MPH. LOST CONTROL, FISHTAILED ACROSS BUSY TRAFFIC LANES, CROSSED THE MEDIAN AND HIT REFLECTOR POST ON THE EDGE OF THE SOUTHBOUND LANE BEFORE REGAINING CONTROL NARROWLY MISSING ON COMING TRAFFIC. REFLECTOR POST HIT AN ONCOMING CAR CAUSING DAMAGE TO THE DRIVERS DOOR AND SIDE MIRROR. GRANDSON AND I ARE IN SHOCK, SCARED TO DEATH AS WE ALMOST HIT A CAR HEAD ON. CAR TOWED TO SAME FORD SERVICE CENTER FOR REPAIR. WHEN WE WENT CHECK ON CAR WAS TOLD BY THE STAFF THAT HE WOULD GIVE ME THE KEYS VERY HESITANTLY BECAUSE HE FELT THE VEHICLE WAS UNSAFE TO DRIVE. DID NOT TAKE CAR BECAUSE WE ARE TERRIFIED TO DRIVE IT AS WE HAVE ALMOST DIED WHILE DRIVING ON THREE SEPARATE OCCASIONS. ALL WITHIN 400 MILES OF DRIVING. HAVE YET TO TAKE POSSESSION OF VEHICLE. WE ARE NOW STUCK WITH A VEHICLE, AND A LOAN, THAT WE ARE TOO AFRAID TO DRIVE. I'VE HAD TO SEE MY THERAPIST TO DISCUSS THE LEVEL OF STRESS, ANXIETY AND FEAR. GRANDSON WILL NOT GET IN A CAR ALONE WITH ME AS HE IS TO AFRAID.
Other or unspecified, Aug 19, 2020
DOOR PANEL SEPARATING FROM DOOR
Steering, Aug 15, 2020
POWER STEERING WENT OUT AND WILL COST OVER 2000 TO FIX
Steering, Aug 11, 2020
MAKING RIGHT TURN AND STEERING FAULT ASSIST LIGHT CAME ON AND NO POWER STEERING AND VEHICLE WENT OFF TO THE LEFT SIDE OF THE ROAD. VEHICLE IS BEING REPAIRED AT JONES FORD AND NEW STEERING WAS INSTALLED AND FOUND DEFECTIVE AND NEW PART IS ON ORDER FOR INSTALLATION FOR THE SECOND TIME.
Steering, Aug 11, 2020
VEHICLE BEGAN TO EXHIBIT A POPPING NOISE WHILE TURNING THE STEERING WHEEL AT LOW SPEEDS OR WHILE STOPPED. INITIALLY BEGAN ONLY WHILE IN REVERSE, SLOWLY PROGRESSED TO FORWARD MOTION AS WELL. GENERALLY OCCURS ONLY WHEN TURNING THE WHEEL CLOCKWISE. TOOK TO INDEPENDENT MECHANIC WHO DIAGNOSED IT AS FAULTY ELECTRONIC STEERING RACK, HOWEVER DUE TO DESIGN COULD NOT PERFORM FURTHER DIAGNOSIS. ENTIRE RACK REPLACED UNDER EXTENDED WARRANTY. MILEAGE OF VEHICLE IS APPROXIMATELY 80,000, ISSUE BEGAN APPROX 78,000 MILES. NO DASH LIGHTS ILLUMINATED, NO FAILURE OR LOSS OF STEERING AT SPEED.
Steering, Aug 6, 2020
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE STEERING CEASED WITHOUT WARNING. THE CONTACT MANEUVERED THE VEHICLE TO THE SIDE OF THE ROADWAY AND THE VEHICLE WAS RESTARTED. THE VEHICLE THEN OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO MIKE BURCH FORD BLACKSHEAR (304 WARE ST, BLACKSHEAR, GA 3151) AND IT WAS CONFIRMED THAT THE POWER STEERING ASSIST WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Steering, Aug 1, 2020
LOST POWER STEERING AT 33558 MILES AND TOOK TO DEALER FIR REPAIR. THEY CLEANED POWER STEERING CONTROL MODULE TERMINAL CONTACTS AND APPLIED GREASE. 1000 MILES LATER WARNING LIGHT CAME BACK ON "STEERING ASSIST FAULT SERVICE NOW" WHILE DRIVING ON A HIGHWAY. TOOK VEHICLE TO DEALER AND NOW THEY HAVE TO REPLACE THE THE POWER STEERING CONTROL MODULE. FIRST REPAIR COST $323.54. COST TO REPLACE STEERING CONTROL MODULE WILL BE ABOUT $2300.00
Suspension, Jul 30, 2020
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 10 MPH, SHE HAD ATTEMPTED TO MAKE A LEFT TURN AND LOST COMPLETE CONTROL OF THE POWER STEERING AS THE TRACTION CONTROL WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE CONTACT HAD THE VEHICLE TOWED TO KIA OF DULUTH (1701 W MICHIGAN ST, DULUTH, MN 55806) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS SUBJECTED TO A RECALL. THE VEHICLE WAS THEN TRANSFERRED TO NORTHSTAR FORD (1420 MILLER TRUNK HWY, DULUTH, MN 55811) AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL AND THAT THE VEHICLE WOULD HAVE TO BE REPAIRED OUT OF POCKET. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT LINKED HIS FAILURE TO NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.*DT
Steering, Jul 25, 2020
95K MILES. I STOPPED TO USE RESTROOM AND CANE OUT STARTED CAR TO ALARMS THAT SAID 'STEERING ASSIST FAILURE SERVICE REQUIRED. IT HAD NO POWER STEERING. AFTER MUCH RESEARCH I HAVE FOUND THIS WAS RECALLED FROM ONE FACTORY BUT IT SEEMS THE ISSUE IS MUCH WIDE SPREAD. I WAS ABLE TO STOP AND RESTART AND IT CLEARED UP ONLY TO GO OUT WHILE DRIVING
Vehicle speed control, Jul 23, 2020
TRAVELING AT ANY SPEED, THE VEHICLE WILL NOT EXCELERATE, VIBRATES, AND AN YELLOW WRENCH APPEARS ON THE DASH WITH MESSAGE "ALL TERRAIN MANAGEMENT FAULT". IT HAS HAPPENED TWICE IN THE LAST TWO DAYS. YOU HAVE TO COAST TO A SAFE PLACE OFF THE ROAD, TURN YOUR ENGINE OFF, AND RESTART. IT HAS A LAG WHEN TRYING TO RESTART, BUT WILL START. THIS IS EXTRAORDINARILY DANGEROUS WHILE TRAVELING ON ANY ROADWAY. I AM TAKING IT TO THE DEALERSHIP TOMORROW, BUT WHAT RESEARCH I HAVE DONE STATES THIS IS A VERY COMMON OCCURRENCE. AN ISSUE WITH THE THROTTLE BODY (ETB).
Structure, Jul 21, 2020
I GOT IN MY CAR AND HEARD A STRANGE NOISE OUTSIDE. LOOKED AND FOUND THAT THE SMALLER PIECE OF THE DOOR HANDLE HAD FALLEN OFF. I PICKED IT UP AND GOT BACK IN THE CAR, WOULD FIX IT WHEN I GOT HOME, BUT THE DOOR WOULD NOT CLOSE/LATCH. I WAS ABLE TO GET THE PLASTIC PIECE BACK ON THE HANDLE AND WAS THEN ABLE TO SHUT THE DOOR AND DRIVE HOME. LUCKILY, THIS HAPPENED IN A PARKING LOT AND NOT WHILE DRIVING DOWN THE INTERSTATE, AS I BELIEVE THE DOOR WOULD HAVE FLOWN OPEN.
Electrical system, Air bags, Jul 21, 2020
WHEN THE 3RD ROW SEATS ARE MOVED BY THE POWER BUTTON, THE AIR BAG LIGHT ON THE DASH COMES ON. THERE IS AN ELECTRICAL SHORT.
Steering, Jul 13, 2020
VEHICLE IN MOTION ON INTERSTATE HIGHWAY WHICH WAS BEING RESURFACED. UPON THE TRANSITION FROM SMOOTH PAVEMENT TO PAVEMENT WHICH WAS BEING SCRAPED FOR RESURFACING, THE "POWER STEERING ASSIST FAILURE" AND "SERVICE ADVANCETRAC" MESSAGES WERE DISPLAYED AND THERE WAS NO POWER STEERING ASSISTANCE AND THE DIRECTIONAL SIGNALS ONLY WORK BY HOLDING THE STALK IN THE PROPER POSITION MANUALLY. THIS OCCURRED TWICE DURING A TRIP FROM CHARLOTTE, NC TO FORT WORTH, TX. IN BOTH INSTANCES, THE ROAD CONDITIONS WERE THE SAME - TRANSITION FROM SMOOTH TO UNDULATING PAVEMENT.
Steering, Jul 12, 2020
THE VEHICLE SUDDENLY LOSES POWER STEERING. HAS HAPPENED AT HIGHWAY SPEEDS OF 55MPH, AT LOWER SPEEDS 25MPH, AND WHILE STOPPED IN A PARKING LOT. VEHICLE BECOMES NEAR IMPOSSIBLE TO STEER. ERROR MESSAGES OCCUR INCLUDING POWER STEERING FAULT, POWER STEERING ASSIST FAILURE.