2015 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,791 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Explorer model years with reports.
Of the 2015 reports, 37 involved a crash and 1 involved a fire. 98 people were injured.
What owners report most often
Recalls and investigations
Back over prevention, sensing system, cameraOct 13, 2025
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Campaign 25V695000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Suspension, rearApr 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Campaign 16V245000 on NHTSA.gov
Parking brakeJul 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Campaign 15V464000 on NHTSA.gov
Representative owner complaints
1,791 reports, newest first.
Suspension, Aug 14, 2019
FRONT SWAY BAR LINKS HAD TO BE REPLACED BECAUSE THEY WERE BROKE. I BROUGHT MY CAR IN FOR THE RECALL OF THE REAR SUSPENSION. I HAVE NOT HIT ANYTHING OR BEEN IN A WRECK SO THERE IS NO REASON FOR THIS TO HAVE BEEN BROKE.
Steering, Suspension, Aug 11, 2019
WHEN STEERING LEFT OR RIGHT AT A STANDSTILL, STEERING MAKES A POPPING OR CLICKING NOISE. MY GUESS IS IT IS EITHER RACK AND PINION ASSEMBLY OR SUSPENSION PARTS. IN ADDITION, REAR END HAS A BAD RATTLE EVEN ON SMOOTH ROADS. THERE IS ABOUT 59,500 MILES ON THE SUV AND IT WAS JUST STATE INSPECTED. WE ARE AFRAID TO DRIVE IT. CHECKED COMPLAINT BOARDS AND THERE ARE MANY SIMILAR PROBLEMS.
Air bags, Aug 10, 2019
FAULTY AIRBAG SENSOR, DEALER REPAIRS ARE NOT GUARANTEED AND THE PROBLEM IS NOT REPAIRABLE UNDER WARRANTY. CURRENTLY THE VEHICLE HAS 86728 MILES. VEHICLE WAS STATIONARY WHEN IT FIRST CAME ON.
Steering, Wheels, Aug 9, 2019
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT HEARD A SQUEALING SOUND WHEN TURNING THE VEHICLE IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AUTOFAIR FORD IN MANCHESTER (1475 S WILLOW ST, MANCHESTER, NH 03103, (603) 634-1001). THE CONTACT TOOK THE VEHICLE TO THE SAME DEALER SIX WEEKS BEFORE TO HAVE THE DRIVER'S SIDE WHEEL BEARING REPLACED UNDER A WARRANTY. THE DEALER PERFORMED AN 100 POINT INSPECTION AND RECOMMENDED SEVERAL REPAIRS THAT NEEDED TO BE PERFORMED. THE DEALER HAD BEEN AGGRESSIVELY SOLICITING THE CONTACT TO TRADE IN THE VEHICLE AND CHECKED TO SEE IF SHE WANTED TO ACT ON ANY OF THE SERVICE REPAIR RECOMMENDATIONS. REGARDING THE SQUEALING NOISE, THE DEALER DIAGNOSED THAT THE ENTIRE RACK AND PINION NEEDED TO BE REPLACED AND AN ALIGNMENT WAS NEEDED. THE REPAIRS WOULD COST $2,215. THE MANUFACTURER WAS CONTACTED ONLINE AND STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 49,100.
Steering, Exterior lighting, Aug 8, 2019
STARTED CAR AND PUT IN REVERSE AND NOTICED THAT THE STEERING WAS NOT WORKING NORMALLY AND THEN NOTICED THE POWER STEERING FAULT ASSIST AND SERVICE ADVANCE TRAC NOTIFICATION. ALSO AT THE SAME TIME, THE TURN SIGNAL WOULD NOT STAY ENGAGED. I MANAGED TO DRIVE 100 MILES HOME WITH "MANUAL STEERING" ON THE HIGHWAY AND NEEDED TO USE ONE HAND TO CHANGE LANES. IF THIS PROBLEM HAPPENED GOING 60 MILES PER HOUR, AN ACCIDENT OR WORSE, LOSE OF LIFE, AS WHAT HAPPENED WAS UNEXPECTED AND STEERING WAS VERY DIFFICULT. THIS VEHICLE WAS BOUGHT 1/2/15 AND THIS PROBLEM HAPPENED AT 26,100 MILES AND THE REPAIR COST $2,147.25 AT THE FORD DEALER BY MY HOUSE. SINCE FORD WAS ABLE TO REPLACE THE ASSEMBLY THE SAME DAY LEADS ME TO BELIEVE THIS IS A VERY COMMON PROBLEM AND STOCK THE PARTS AND LOOKING AT OTHER COMPLAINTS ONLINE, AN ONGOING ISSUE WITH FORD VEHICLES IN GENERAL. FORD HAD A 1.1 MILLION RECALL FOR THIS ON THE 2011-2013 VEHICLES AND THEY NEVER FIXED THE ISSUE GOING FORWARD. A RECALL NEEDS TO BE DONE.
Electrical system, Electronic stability control (ESC), Engine, Aug 6, 2019
WHILE DRIVING DOWN THE HIGHWAY THE EXPLORER HAS SUDDENLY SHUT DOWN ON TWO OCCASIONS. THE FIRST TIME (JULY 2019) I WAS DRIVING ABOUT 50 MPH. I WAS ABLE TO CRUISE OFF INTO A MEDIAN. THE SECOND TIME (AUG 5, 2019) I WAS COMING OFF AN ON RAMP ONTO A BUSY HIGHWAY AT ABOUT 60 MPH. ONCE AGAIN THE CAR SUDDENLY POWERED OFF. I WAS LUCKY TO BE IN THE FAR RIGHT LANE AND WAS ABLE TO CRUISE OFF INTO A WIDE GRASSY AREA. THE TRAFFIC I WAS MERGING INTO WAS AT 70 MPH. IN BOTH INSTANCES THE WRENCH LIGHT CAME ON. THIS IS VERY DANGEROUS AS THE CAR LOSES POWER AND YOU HAVE PRACTICALLY NO CONTROL OVER THE STEERING OR BRAKES. IF I HAD NOT BEEN ABLE TO CRUISE OFF AND/OR HAD BEEN IN THE CENTER LANE OF A MAJOR HIGHWAY I COULD HAVE BEEN REAR ENDED BY VEHICLES AT HIGH SPEEDS. IN BOTH INSTANCES, ONCE I WAS OFF THE ROAD I TURNED THE CAR OFF, WAITED A FEW SECONDS, AND RESTARTED. THE CAR STARTED BACK UP NORMALLY AND THEN SEEMED TO WORK OK. IT'S LIKE THE ELECTRICAL OR SOFTWARE SYSTEM REQUIRES A 'RESET'. THIS IS A SERIOUS SAFETY ISSUE AS IT OCCURS WITH NO WARNING AND THE DRIVER CANNOT CONTROL THE CAR AND MUST COME TO A STOP TO TURN OFF THE ENGINE AND RESTART.
Steering, Aug 5, 2019
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE THE CONTACT'S GIRLFRIEND WAS DRIVING 50 MPH, THE STEERING WHEEL SEIZED AND COULD NOT BE TURNED. THE DRIVER STOPPED IN THE MIDDLE OF THE HIGHWAY, TURNED OFF THE ENGINE, AND RESTARTED THE VEHICLE. THE STEERING RETURNED TO NORMAL AND THE DRIVER DROVE HOME SAFELY. IN ADDITION, THE TRACTION CONTROL INDICATOR ILLUMINATED AND "SERVICE ADVANCETRAC" AND "STEERING ASSIST FAILED" APPEARED ON THE INSTRUMENT PANEL. THE CONTACT CALLED MILLER BROTHERS FORD (9035 BALTIMORE NATIONAL PIKE, ELLICOTT CITY, MD 21042, (410) 505-8633) WHERE THE MECHANIC STATED THAT THE FAILURE WOULD HAVE TO OCCUR IN THEIR PRESENCE IN ORDER TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.
Air bags, Aug 5, 2019
ON-GOING AIRBAG WARNING LIGHT ISSUE FOR 2 YEARS (AMBER LIGHT ON DASHBOARD). THE ISSUE STARTED IN AUGUST, 2017 AT ABOUT 38K MILES AND IS STILL HAPPENING AT ABOUT 55K MILES. FORD DEALERSHIP ATTEMPTED TO REPAIR THE SAME ISSUE 7 TIMES BUT THE LIGHT IS BACK ON 8TH TIME. CONTACTING MANUFACTURER DIRECTLY WAS USELESS AS THEY JUST TELL ME TO TAKE THE VEHICLE TO DEALERSHIP FOR REPAIR AND THAT NO OTHER OPTION IS AVAILABLE.
Steering, Aug 2, 2019
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE ATTEMPTING TO MAKE A TURN, THE STEERING LOST POWER AND "STEERING FAULT ASSIST NEEDS SERVICE" APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO VAUGHN FORD LINCOLN (318-335-0710, LOCATED AT 835 HIGHWAY 165 S, OAKDALE, LA 71463) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 63,000.
Air bags, Aug 2, 2019
AIRBAG WARNING LIGHT STAYS ON ALL OF THE TIME ON 2015 FORD EXPLORER. FORD DEALERSHIP IN CHESTERFIELD, MO INDICATED THE ENTIRE WIRING HARNESS HAD TO BE REPLACED AT A COST OF $1600. THEY HAD SEEN THIS PROBLEM BEFORE. SERVICE PERSON INDICATED THAT AIR BAGS MAY NOT DEPLOY IF IN AN ACCIDENT WHEN AIRBAG WARNING LIGHT IS ON. DUE TO THE FUNDAMENTAL SAFETY ISSUE WITH A HARDWARE FLAW (NOT WEAR AND TEAR), I BELIEVE THERE SHOULD BE A RECALL DUE TO THE RISK TO PUBLIC SAFETY.
Air bags, Jul 29, 2019
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 75,000.
Suspension, Jul 26, 2019
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING, A WOBBLING NOISE WAS HEARD FROM THE REAR OF THE VEHICLE. THE CONTACT CHECKED THE WHEELS, BUT DID NOT NOTICE ANYTHING ABNORMAL. THE WOBBLING NOISE BECAME WORSE. THE VEHICLE WAS TAKEN TO COLE FORD LINCOLN (410 E CHICAGO ST, COLDWATER, MI 49036, (517) 278-5661) THE DEALER WAS IN THE PROCESS OF PERFORMING A REAR ALIGNMENT. THE CONTACT DID NOT KNOW THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND TRANSFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 106,000. THE VIN WAS NOT AVAILABLE.
Other or unspecified, Jul 24, 2019
WE ARE EXPERIENCING FRUSTRATION IN GETTING A RESOLUTION TO NOXIOUS EXHAUST FUMES THAT ENTER THE INTERIOR OF THE VEHICLE. THIS IS MOST NOTABLY UPON ACCELERATION (SUCH AS WHEN YOU ENTER THE INTERSTATE AND QUICKLY ACCELERATE). WE HAVE GONE TO A LOCAL REPAIR, CALLED A LOCAL DEALER, CHANGED OUT AIR AND CABIN FILTERS, BUT TO NO AVAIL. THE FUMES ARE HORRIBLE. WE PURCHASED THE CAR FROM A USED CAR LOT IN THE SPRING OF 2018 AND HAVE BEEN TRYING TO GET SOMETHING DONE FROM THE BEGINNING OF OWNING THIS VEHICLE.
Steering, Electronic stability control (ESC), Jul 24, 2019
-FAILURE OF ELECTRONIC STEERING GEAR- I HAVE A 2015 FORD EXPLORER SPORT WITH 50,000 MILES ON IT. 2 WEEKS AGO I HAD A "STEERING FAULT ASSIST" LIGHT COME ON WHILE DRIVING THE VEHICLE ON THE INTERSTATE. I DID NOT EXPERIENCE AN ISSUE STEERING AT THE TIME. ONCE I PULLED OFF THE INTERSTATE I RESTARTED THE VEHICLE AND THE ALERT WENT AWAY. 5 DAYS LATER I WAS DIVING IN THE CITY AND THE "STEERING FAULT ASSIST" LIGHT CAME ON AGAIN FOLLOWED BY "ADVANCE TRAK WARNING." I LOST POWER STEERING IMMEDIATELY. I GOT TO AN AREA TO PULL OFF AND RESTARTED THE VEHICLE. BOTH WARNINGS IMMEDIATELY CAME BACK ON. I WAS OVER 4 HOURS FROM HOME, SO I HAD TO DRIVE OVER 250 MILES WITHOUT POWER STEERING. I CALLED MULTIPLE FORD SERVICE LOCATIONS IN MY AREA, ONLY ONE WOULD TAKE IT AND LOOK AT IT WITHIN THE WEEK. I FOUND OUT TODAY THAT FOLLOWING A DIAGNOSTIC TEST, I AM NEEDING TO REPLACE THE ELECTRONIC STEERING GEAR AS IT FAILED INTERNALLY. FORD QUOTED ME $2000 + TAX TO FIX IT. AFTER GOING ONLINE, I HAVE FOUND NUMEROUS COMPLAINTS OF THE EXACT SAME THING HAPPENING WITH OTHER FORD EXPLORER OWNERS. I AM COMPLETELY DISAPPOINTED IN FORD!
Other or unspecified, Jul 24, 2019
EXHAUST OR EMISSION SYSTEM: CURRENTLY DASH BOARD IS DISPLAYING ENGINE LIGHT WHICH WAS DIAGNOSED TO CODE P420 FOR CATALYTIC CONVERTER OR OXYGEN SENSOR
Steering, Suspension, Engine, Jul 23, 2019
A LITTLE OVER A MONTH AGO THE LEFT REAR TOE LINK BROKE WHILE DRIVING. THIS CAUSED THE CAR TO LOSE CONTROL AND GO INTO A SIDEWAYS SLIDE, BREAKING THE WHEEL HUB IN THE PROCESS. SMOOTH ROAD GOING ABOUT 50 MPH IN GOOD CONDITIONS. WE GOT THE CAR FIXED AND HAD TO PAY FOR THE REPAIRS SINCE THE CAR IS NO LONGER UNDER FACTORY WARRANTY. AFTER THE FORD DEALER IN MCHENRY IL HAD IT FOR OVER A WEEK, WE GOT THE CAR BACK, DROVE IT FOR A FEW DAYS AND SUDDENLY WE HAD A CRACKED EXHAUST FLEX PIPE. WE HAD TO PAY SEVERAL HUNDRED MORE TO GET THAT REPAIRED. AGAIN, DRIVEN ON SMOOTH ROADS IN THE SUMMER, NOTHING THAT WOULD HAVE CAUSED THIS SO SUDDENLY. GOT THE CAR BACK AGAIN AFTER SEVERAL MORE DAYS IN THE SHOP.. DROVE IT FOR A COUPLE MORE DAYS AND THE LEFT REAR TOE LINK BROKE.. AGAIN... DEALER THIS TIME INSTALLED THE "RECALL KIT" ON BOTH SIDES. LUCKILY, THIS TIME IT WAS AT SLOW SPEEDS COMING INTO A PARKING LOT . HAD THE CAR TOWED BACK TO THE DEALER. AGAIN.. WE HAVE HAD THE CAR BACK FOR ABOUT 3 DAYS NOW, AND THE LEFT TOE LINK HAS COME LOOSE.. AGAIN.. THE CAR WILL BE TOWED BACK TO THE DEALER TOMORROW BECAUSE IT IS UNSAFE TO DRIVE. IT WAS DRIVEN 3 TIMES AT LOW SPEEDS AROUND TOWN SINCE WE GOT IT BACK. MY WIFE IS NOW AFRAID TO DRIVE THE CAR OUT OF FEAR OF IT BREAKING AGAIN. THIS IS A SERIOUS ISSUE IF THE RECALL PART DOESN'T WORK. WHEN THIS PART FAILS, THIS CAR HAS A SEVERE LOSS OF CONTROL AND CAN VERY EASILY RESULT IN AN ACCIDENT. FORD NEEDS TO GET TO THE BOTTOM OF THIS BEFORE SOMEONE GETS KILLED.
Steering, Jul 22, 2019
AS WE WERE TURNING INTO A PARKING SPACE THERE WAS A POPPING SOUND SO I IMMEDIATELY TOOK THE CAR TO THE DEALER. WE WERE TOLD THAT THE RACK AND PINION WAS DEFECTIVE WHICH IS THE SECOND TIME THIS HAS HAPPENED IN A FORD AROUND THE 40,000 MILE MARK. IF THE RACK HAD FAILED AT HIGH SPEED IT COULD WELL HAVE BEEN FATAL.
Engine, Jul 22, 2019
I BOUGHT MY NEW, 2015 FORD EXPLORER SPORT, VIN [XXX] FOR $59,000 DOLLARS AT RICH FORD AUTO DEALERSHIP, SERVICE MANAGER [XXX] 8601 LOMAS BLVD NE, ALBUQUERQUE, NEW MEXICO. 87111 (505) 292-0000 RICH FORD SERVICE MANAGER [XXX], CONFIRMED THEY HAVE DONE THIS AND ALL NOTICES FROM FORD, TBS16-0165 BECAME FORD RECALL PROGRAM 17N03 AND SUPPLEMENT #1 DATED OCTOBER 26/2017 EXPIRES DECEMBER 31/2019 I FILED COMPLAINTS 08/20/2015 UP UNTIL TODAY WITH, RICH FORD, FORD MOTOR CO, FORD MOTOR CO.COM, ABOUT THE CARBON MONOXIDE COMPLAINT, I HAVE BECOME; SLEEPY, SICK, NAUSEOUS, VOMITING, 08/20/2015 THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME THAT THIS WAS THAT NEW CAR SMELL, I FILED COMPLAINTS 08/28/2015 UNTIL TODAY WITH, THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME AGAIN THAT THIS WAS THAT NEW CAR SMELL, MECHANIC PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, AND I FILED MY COMPLAINT WITH THE BBB ALBUQUERQUE, NEW MEXICO, THEY REFEREED ME TO BBB DENVER COLORADO THEY REFEREED ME TO BBB AUTO LINE ARLINGTON VA, THEY HAVE SAID IT IS TOO LATE TO FILE MY BBB COMPLAINT [XXX] RICH FORD AUTO DEALERSHIP, 8601 LOMAS BLVD NE, ALBUQUERQUE, NEW MEXICO. 87111 THEIR MECHANIC HAS REPEATEDLY PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, [XXX] WAS THE SERVICE WRITER, SHE HAS BEEN PROMOTED TO SERVICE MANAGER, [XXX] HAS INFORMED ME THAT RICH FORD AUTO DEALERSHIP, IS GOING TO START CHARGING ME FOR SERVICE CALLS TO CHECK THIS CARBON MONOXIDE PROBLEM. ON 08/20/2015 BOUGHT THIS VEHICLE, I HAVE COMPLAINED UNTIL NOW, EVEN TODAY 07/2019, THIS DATE, I PURCHASED THE 2015 FORD EXPLORER SPORT, VIN [XXX] NEW FOR $59,000 DOLLARS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine, Jul 17, 2019
THE EXHAUST SMELL IS OVERWHELMING WHEN YOU HAVE TO ACCELERATE OVER 3,500 RPMS. THIS IS SOMETIMES NECESSARY WHEN ON HIGHWAYS OR WHEN TRAVELING UP A HILL AT HIGHER SPEEDS. IT IS NOT SAFE TO INHALING EXHAUST FUMES WITHIN THE CABIN. I WORRY ABOUT THE SAFETY OF MY CHILD IN THIS VEHICLE DUE TO THIS ISSUE.
Fuel system, Gasoline, Engine, Jul 11, 2019
08/20/2015 I BOUGHT MY NEW, 2015 FORD EXPLORER SPORT, VIN [XXX] FOR $59,000 DOLLARS AT RICH FORD AUTO DEALERSHIP, 8601 LOMAS BLVD NE, ALBUQUERQUE, NEW MEXICO. 87111 (505) 292-0000 I FILED COMPLAINTS 08/20/2015 UP UNTIL TODAY WITH, RICH FORD, FORD MOTOR CO, FORD MOTOR CO.COM, ABOUT THE CARBON MONOXIDE COMPLAINT, I HAVE BECOME; SLEEPY, SICK, NAUSEOUS, VOMITING, 08/20/2015 THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME THAT THIS WAS THAT NEW CAR SMELL, I FILED COMPLAINTS 08/28/2015 UNTIL TODAY WITH, THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME AGAIN THAT THIS WAS THAT NEW CAR SMELL, MECHANIC PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, AND I FILED MY COMPLAINT WITH THE BBB ALBUQUERQUE, NEW MEXICO, THEY REFEREED ME TO BBB DENVER COLORADO THEY REFEREED ME TO BBB AUTO LINE ARLINGTON VA, THEY HAVE SAID IT IS TOO LATE TO FILE MY BBB COMPLAINT [XXX] WITH FORD MOTOR CO COMPLAINT, ABOUT CARBON MONOXIDE FROM THE DAY I BOUGHT THIS VEHICLE UNTIL NOW, TODAY, RICH FORD AUTO DEALERSHIP, 8601 LOMAS BLVD NE, ALBUQUERQUE, NEW MEXICO. 87111 THEIR MECHANIC HAS REPEATEDLY PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, [XXX] WAS THE SERVICE WRITER, SHE HAS BEEN PROMOTED TO SERVICE MANAGER, [XXX] HAS INFORMED ME THAT RICH FORD AUTO DEALERSHIP, IS GOING TO START CHARGING ME FOR SERVICE CALLS TO CHECK THIS CARBON MONOXIDE PROBLEM. ON 08/20/2015 BOUGHT THIS VEHICLE, I HAVE COMPLAINED UNTIL NOW, EVEN TODAY 06/2019, THIS DATE, I PURCHASED THE 2015 FORD EXPLORER SPORT, VIN [XXX] NEW FOR $59,000 DOLLARS. FORD MOTOR CO VS LAWYER 2015 FORD EXPLORER SPORT, VIN [XXX] REFERENCE TO FORD MOTOR CO, NO 0:14-CV-61344-WPD 08/28/2015 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Jul 10, 2019
2015 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO POWER STEERING FAILURE. *LD THE CONSUMER STATED WHILE DRIVING THE STEERING SERVICE LIGHT ILLUMINATED AND THE POWER STEERING IMMEDIATELY WENT OUT. THE VEHICLE WAS NOT INCLUDED IN THE POWER STEERING RECALL. *JS
Steering, Jul 10, 2019
I BOUGHT THE CAR USED IN APRIL 2019, IT ONLY HAS 25,000 MILES. I WAS DRIVING WITH MY TODDLER WHEN ALL OF THE SUDDEN I COULD NOT STEER THE VEHICLE EASILY AND WARNING LIGHTS STARTED GOING OFF AFTER I LOST POWER STEERING. THE LIGHTS WERE POWER ASSIST FAULT AND SOMETHING ABOUT ADVANCETRACK SYSTEM IN WHICH I NOTICED THAT MY FOUR WHEEL DRIVE CAPABILITY WAS NOT WORKING. I WAS ON A CITY STREET SO I WAS ABLE TO PULL INTO A PARKING LOT. ONCE I LET IT SIT FOR A FEW MINUTES AND STARTED UP, EVERYTHING WAS ALRIGHT. THIS WAS THE 2ND TIME THIS HAS HAPPENED THE FIRST TIME, I WAS JUST EXITING OFF THE HIGHWAY WHEN I LOST POWER STEERING AND WARNING CAME ON BUT IT ONLY OCCURRED FOR A MINUTE AND EVERYTHING WAS BACK TO NORMAL. THIS IS A SAFETY RISK AND I AM AFRAID TO DRIVE IT LONG DISTANCE. OTHER THAN THIS I LOVE THIS VEHICLE!
Other or unspecified, Jul 9, 2019
I TOOK MY 2015 FORD EXPLORER IN BECAUSE THERE WAS A RECALL ON THE FRONT DOOR PANELS. TOOK MY VEHICLE TO FORD AUTONATION WHERE I BOUGHT IT AND ALL THEY DID WAS RIP MY PANELS OFF AND TRIED TO RESTAPLE IT. NO EVEN A WEEK LATER IT STARTING COMING OFF AGAIN SO I TOOK IT BACK AND SAID THIS IS A RECALL, Y'ALL NEED TO REPLACE IT AND THEY SAID NO THAT'S ALL THIER GONNA DO
Steering, Jul 9, 2019
50K ONLY AND THE RACK AND PINION STEERING COLUMN IS FAILING.
Air bags, Seat belts, Jul 7, 2019
CAPTAINS CHAIR BEHIND THE DRIVER'S SEAT, SEATBELT WOULD NO LONGER CONNECT. SEATBELT RECEPTACLE HAD TO BE REPLACED, NOW AIRBAG LIGHT IS ON AT ALL TIMES.