2015 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,791 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Explorer model years with reports.
Of the 2015 reports, 37 involved a crash and 1 involved a fire. 98 people were injured.
What owners report most often
Recalls and investigations
Back over prevention, sensing system, cameraOct 13, 2025
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Campaign 25V695000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Suspension, rearApr 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Campaign 16V245000 on NHTSA.gov
Parking brakeJul 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Campaign 15V464000 on NHTSA.gov
Representative owner complaints
1,791 reports, newest first.
Seat belts, Other or unspecified, Nov 16, 2017
ON THE SEAT BELTS THE MIDDLE ROLE BUCKET SEATS ARE BOTH TEARING WHERE THE AIR BAG IS IN THEM AND THEY ARE ALSO HARD TO LATCH SO THE SEAT BELT CAN'T COME UNDONE UNLESS YOU PUSH THE RED BUTTON. ON THE 'OTHER COMPLAINT' MY HUSBAND AND MY 6 YEAR OLD DAUGHTER HAVE BEEN GETTING HEADACHES EVERY SINCE WE BOUGHT THE CAR NEW AND MY DAUGHTER GETS NAUSEATED AND SHE PASSES OUT ASLEEP IN THE CAR BUT IT NEVER CROSSED MY MIND ABOUT MY CAR POSSIBLY LEAKING CARBON MONOXIDE INSIDE MY CAR UNTIL THE OTHER DAY WHEN A FRIEND MADE THE COMMENT TO ME ABOUT S RECALL FOR THAT ON MY VEHICLE MAKES MODELS AND YEAR. I'M VERY WORRIED ABOUT THIS AND IF MY CAR IS LEAKING CARBON MONOXIDE MY 6 YEAR OLD DAUGHTER HAS BEEN BREATHING IT SINCE APRIL OF 2015 WHEN WE BOUGHT IT BRAND NEW AS I HAVE BEEN AND MY 4 YEAR OLD SON AND MY HUSBAND (WHICH HE DOESN'T RIDE/DRIVE IN MY CAR MUCH AT ALL). I TOOK MY CAR THE THE DEALER SO THAT IT CAN BE CHECKED OUT IN SERVICE. WHAT DO I NEED TO DO NOW?
Engine, Nov 15, 2017
WHILE I WAS DRIVING ON THE HIGHWAY THERE WAS A STRONG SMELL GOF EXHAUST FUMES IN THE CAR. OPENED THE WINDOWS TO CHECK. IT WAS NOT AN OUTSIDE SMELL. HAD TO DRIVE WITH WINDOWS DOWN AS IT WAS GIVING ME A HEADACHE AND NAUSEA. WHEN THE ENGINE WAS TURNED OFF AND WE CANE OUT OF THE CAR THERE WAS STRONG EXHAUST SMELL ALL AROUND THE CAR
Other or unspecified, Nov 15, 2017
WE HAVE HAD A PROBLEM WITH THIS VEHICLE REGARDING CARBON MONOXIDE. THIS PROBLEM HAS BEEN ON-GOING SINCE FEBRUARY 2017. I HAVE REPAIR ORDERS SINCE THEN, AND THE NOTICE OF A RECALL FROM FORD'S WEBSITE. THE REPRESENTATIVES FROM FORD ARE NOT HELPING ME AT ALL, AND I DO NOT KNOW WHAT ELSE TO DO.
Other or unspecified, Nov 15, 2017
STRONG EXHAUST ODOR EMITTED FROM VEHICLE
Steering, Nov 15, 2017
THE POWER STEERING FAILS WHILE DRIVING. THIS HAS HAPPENED ABOUT 7-8 TIMES IN THE PAST YEAR. THE WORST TIME WAS WHEN IT FAILED IN A SLOW, TIGHT TURN. WHEN THE POWER STEERING FAILED THE STEERING SELF ALIGNED BACK TO STRAIGHT. THIS HAPPENED IN MY KID'S ELEMENTARY SCHOOL PARKING LOT. IT EASILY COULD HAVE LED TO A BAD ACCIDENT OR HITTING A PEDESTRIAN BECAUSE THE VEHICLE WENT IN AN UNINTENDED DIRECTION. THE ATTACHED PICTURE IS FROM ONE OF THE OTHER 7-8 TIMES THIS OCCURRED, THUS THE MISMATCH IN MILEAGE FROM THE PICTURE AND THAT LISTED IN THE COMPLAINT.
Engine, Nov 9, 2017
FORD EXPLORER CARBON MONOXIDE ISSUE. THE CABIN OF MY 2015 FORD EXPLORER FILLS WITH CARBON MONOXIDE ANYTIME I HAVE THE WINDOWS OPEN AND I ACCELERATE. I HAVE A CO MONITOR IN THE CAR AND CAN WATCH IT AS IT GOES UP WITHIN SECONDS OF ACCELERATION. I HAVE HAD THE CAR INTO TWO DIFFERENT FORD DEALERS AND HAD THE CURRENT TSB PERFORMED AS WELL AS THE LATEST REPROGRAMMING OF THE HVAC SYSTEM WHICH DID REDUCE THE CO FROM INSIDE THE CABIN WHILE THE WINDOWS ARE UP, HOWEVER AS SOON AS A WINDOW IS CRACKED THE CARBON MONOXIDE LEVELS RISE. WITH ANY AMOUNT OF ACCELERATION THEY TEND TO RANGE BETWEEN 21- 33PPM IN THE CABIN.
Other or unspecified, Nov 8, 2017
THE EXHAUST FUMES, ARE REALLY BAD, NOW THAT I KNOW WHERE THE SMELL IS COMING FROM, AFTER READING SEVERAL OTHER OWNER EXPERIENCES. EXHAUST FUMES ARE ENTERING THE COMPARTMENT OF THE VEHICLE. I DIDN'T REALLY KNOW WHAT THE SMELL WAS AT FIRST. BUT WHEN I ACCELERATE ON THE ON RAMP TO THE EXPRESS WAY IS WHEN THE FUMES REALLY GET BAD, NOW I'M ROLL THE WINDOW DOWN FROM TIME TO TIME, WHEN I ON THE EXPRESS WAY AND DO NOT KNOW IF MY PASSENGER KNOW WHAT'S GOING ON. THE AREA OF ON RAMP AREA IS AN INDUSTRIAL CHEMICAL REFINERY, BUT AGAIN, NOW THAT I HAVE READ THE MANY EXPERIENCES OF OTHER OWNER, I HOPE THE FORD MOTOR COMPANY IS LOOKING TO CORRECT THE PROBLEM VERY SOON. GREAT VEHICLE, 2015 EXPLORER LIMITED WITH ONLY 15,000 MILES (RETIREMENT VEHICLE), I WANT TO BE A SAFE DRIVER AND KEEP MY LOVE ONE'S SAFE WHILE IN MY VEHICLE THAT I ONCE THOUGHT WAS SAFE TO BE IN. I CAN NOT AND WILL NOT RECOMMEND THIS VEHICLE TO ANYONE, IF I'M ASKED ABOUT PURCHASING THIS VEHICLE FOR THEMSELVES. BEEN A FORD PURCHASER SINCE 1972 ?
Steering, Nov 5, 2017
STEERING RACK ASSEMBLY NEEDED REPLACING FOR THE SECOND TIME WITHIN 14 MONTHS OF EACH OTHER (07/07/2016 AND 09/19/2017). FIRST TIME WAS AT 37,100 MILES, SECOND TIME WAS AT 59,853 MILES. BOTH TIMES THE VEHICLE WAS BEING DRIVEN AT 70+MPH AND WITHOUT WARNING, INDICATOR LIGHTS CAME ON AND I LOST POWER STEERING.
Fuel/propulsion system, Nov 5, 2017
WHILE DRIVING ON THE HIGHWAY AN ERROR MESSAGE APPEARED ON MY DASH, STATING THE "CHECK FUEL FILL INLET " AND ENGINE LIGHT ON. HAD IT REPAIRED 9/28/17, FUEL TANK FILLER PIPE AND CANISTER PURGE SOLENOID. ON 10/25/17 BACK IN THE REPAIR SHOP FOR SAME ERROR MESSAGE. THEY REPLACED THE SOLENOID ASSY AND VALVE ASSY. NOW, ONCE AGAIN, I HAVE THE SAME ERROR (11/2/17). GOES BACK IN THE GARAGE TO REPAIR ON 11/8/17. WE'LL SEE WHAT HAPPENS.
Other or unspecified, Nov 4, 2017
FREQUENT HEADACHES WHEN RIDING IN THE CAR, NAUSEA AND NOSE BLEEDS. HAPPENS AT DIFFERENT TIMES, ESPECIALLY WHEN RIDING IN THE CAR FOR LONGER PERIODS OF TIME.
Electrical system, Electronic stability control (ESC), Engine, Nov 3, 2017
MY 2015 FORD EXPLORER LIMITED STARTED HAVING PROBLEMS 2 DAYS AFTER PULLING OUT OF THE DEALER. THEY HAVE NOT STOPPED. UNFORTUNATELY, I WAITED TOO LONG FOR A LEMON LAW CLAIM. MOST IMPORTANT PROBLEM: THE SMELL OF EXHAUST IN MY CABIN UNDER HEAVY ACCELERATION, SINCE DAY 1. IT HAS BEEN IN 10 TIMES SINCE AUGUST 2015. THE EXHAUST HAS BEEN TAKEN APART MULTIPLE TIMES 1."TRANS ROLL RESTRICTOR RUBBER HANGING AGAINST EXHAUST PIPE" WAS FOUND. REPLACED ROLL RESTRICTOR. DID SOMETHING WITH TSB. 2. RETURNED FOR SAME SMELL: REPROGRAM HVAC MODULE, REPLACED LEFT REAR AIR EXTRACTOR, APPLIED SEEM SEALER TO AREAS IN TSB. REPLACED GRILLE AND VALVE ASSEMBLY. 3. TWO MONTHS LATER, SAME THING - REPLACED GRILLE AND VALVE ASY, REPROGRAMMED HVAC MODULE, REPLACED AIR EXTRACTOR 4. ONE MONTH LATER: INSTALLED MUFFLER ASY; RVC CODE FOR TSB 1; REPLACED WHEEL LIP MOLDING,VALVE ASY, DUAL RATE AIR EXTRACTOR STILL HAVE THE SMELL, BUT AM ALWAYS TOLD THEY DON'T SMELL IT. I HAD TWO PEOPLE GET SICK AND VOMIT IN MY TRUCK BECAUSE OF THE FUMES IN STOP AND GO TRAFFIC. ADDITIONAL PROBLEMS: 1. REAR RUNNING LIGHTS DID NOT WORK - TWICE AT DEALER TO GET REPAIRED 2. AIR BAG LIGHT ON CONSTANTLY - WIRE ASSEMBLY - TSB 16 WAS SPLICED 3. AWD OFF & ABS LIGHTS CONSTANTLY ON - COST ME $582 FOR THEM TO TAKE EVERYTHING APART AND CHECK "PIN FIT" AT ALL TERMINALS. AT WHICH POINT THE CODES WENT AWAY. 4. DRIVER-SIDE OUTSIDE DOOR HANDLE JUST BROKE OFF WHEN I WENT TO OPEN THE DOOR - $149 5. WHEN VEHICLE IS PUT IN PARK I GET AN ERROR MESSAGE VEHICLE NOT IN PARK. I NEED A SHIFT MODULE, $395 PLUS TAX AND FEES 6. MULTIPLE OTHER SMALL PROBLEMS. VENTS NOT STAYING OPEN, PLASTIC COVERS COMING OFF EVERYWHERE, SPEAKER REPLACED TWICE MY EXPLORER HAS BEEN IN THE SHOP MORE TIMES THAN I CAN COUNT AND FORD DOES NOT GIVE LOANER CARS. I'VE BEEN WITHOUT A CAR FOR DAYS AT A TIME.
Engine, Nov 2, 2017
I PURCHASED A NEW 2015 FORD EXPLORER. WITHIN A COUPLE OF MONTHS I NOTICED A SMELL IN THE CAR WHEN ACCELERATING OR GOING UP HILLS. I TOOK IT INTO THE DEALERSHIP AND THEY CONFIRMED THERE WAS A CARBON MONOXIDE LEAK AND REPAIRED IT. THE REPAIR WAS NOT EFFECTIVE AS THE LEAK WAS STILL THERE. I TOOK IT IN FOR A SECOND REPAIR FROM THE RELEASED TBS BUT IT STILL EMITS THE CM IN THE CABIN WHEN THE VEHICLE EXCEEDS 3K RMPS OR THE AC IS ON FULL BLAST.
Other or unspecified, Engine, Nov 1, 2017
OCCASIONAL EXHAUST/SULFUR SMELL INSIDE VEHICLE CABIN DURING HIGHWAY ACCELERATION OR UNDER HEAVY LOAD SUCH AS TOWING TRAILER.. FIRST NOTICED IN 05/2017 AND CONTINUES TO THE PRESENT DAY. INITIAL COMPLAINT TO DEALER WHO INDICATED IT WAS NORMAL 'NEW' ENGINE SMELL THAT WOULD DISAPPEAR OVER TIME AND LATER CONVERSATIONS INDICATED 'UNABLE TO DUPLICATE', PLUS I FOUND LATER THAT APPARENTLY THERE WAS NO DOCUMENTATION IN THE VEHICLE SERVICE RECORDS REGARDING ANY COMPLAINTS.
Suspension, Oct 31, 2017, crash
A BLIND SPOT SENSOR WARNING CAME ON SUNDAY 10-29 AT 10:30AM ON THE DRIVERS SIDE SENSOR WHILE AT A RED LIGHT. APPROXIMATELY 4 MILES LATER, THE CAR BEGAN SWERVING AND VEERED SUDDENLY TO THE RIGHT HITTING A CURB. WE CONTINUED SWERVING AND HIT THE CURB ANOTHER 3 TIMES AND CAME TO A STOP. THE CAR WAS OUT OF CONTROL AND WE WERE IN 4 LANES OF TRAFFIC. THE CAR IS AT THE FORD DEALERSHIP AND WAS DIAGNOSED WITH A BROKEN REAR SUSPENSION TOW LINK. A RECAL WAS ISSUED 4/26/16 STATING THE TOW LINK MAY FRACTURE AND ACCORDING TO FORD, MY VIN NUMBER IS NOT INCLUDED IN THE RECALL. IN JANUARY 2017, MY REAR HUB BEARING ASSEMBLY WENT OUT AND AND WAS REPAIRED UNDER WARRANTY AND HAS SINCE BEEN ANNOUNCED AS A RECALL ON 8/28/17
Fuel/propulsion system, Oct 31, 2017
FORCE FORD TO BUY BACK, NO RECALL, ALL OF THE 2011 TO 2017 FORD EXPLORERS. STOP PROTECTING THEM FROM THE CARBON MONOXIDE PROBLEMS, BECAUSE OF THE CRACKED EXHAUST MANIFOLDS THAT ARE LEAKING CARBON MONOXIDE INTO THE CABINS OF ALL THESE VEHICLES. FORD KNOWS WHAT IS WRONG WITH THESE DEFECTIVE VEHICLES BUT DOES NOT WANT TO BE HELD ACCOUNTABLE. SOMEONE NEEDS TO DO THE RIGHT THING. FORD NEEDS TO STOP STEALING MONEY FROM EVERYONE WHO IS BUYING THESE VEHICLES AND YOU CAN'T EVEN DRIVE THEM. WE ARE GETTING NOTHING IN RETURN FOR OUR MONEY AND NOW WE CAN'T EVEN GIVE THEM AWAY BECAUSE THEY HAVE NO VALUE! WHAT A CIRCUS THIS HAS BECOME, EVEN WITH ALL OF THE PUBLICITY, FORD IS STILL LYING TO THEIR CUSTOMERS. FORD SHOULD NOT BE ABLE TO GET AWAY WITH DOING THIS TO PEOPLE! WE ARE COMPLAINING AND NOBODY IS DOING ANYTHING. COME ON PEOPLE. ANOTHER COMPLAINT, AND NO ACTION! WHAT IS THE POINT OF COMPLAINING.
Other or unspecified, Electronic stability control (ESC), Service brakes, Oct 30, 2017
5/27/2016, WE UNKNOWINGLY PURCHASED OUR 2015 FORD EXPLORER. SINCE THEN WE HAVE EXPERIENCED A NUMBER OF ISSUES WITH THIS VEHICLE. THE FIRST MAJOR ISSUE IS EXHAUST FUMES, GASES ENTERING INTO THE CABIN OF THE VEHICLE WHILE DRIVING AND UPON ACCELERATION. SECOND, 8/25/17, THIS VEHICLE LOST ALL OF ITS FUNCTIONS (BRAKES,STEERING) WHILE I WAS OPERATING THE VEHICLE ON A BUSY STREET WITH MY CHILDREN IN THE CAR. I HAVE MADE THE DECISION THIS VEHICLE IS UNSAFE TO OPERATE AND IS AN ACCIDENT WAITING TO HAPPEN. I HAVE STOPPED PUTTING MY CHILDREN IN THE CAR BECAUSE OF THE FACT THAT IT IS MAKING US ILL AND I AM SCARED. WE HAVE EXPERIENCED HEADACHES, NAUSEA, LETHARGY, NOSE BLEEDS, STOMACH ISSUES FOR A PROLONGED PERIOD OF TIME. WE HAVE BEEN ILL MORE OFTEN THAN NOT. I FEEL THIS VEHICLE IS SILENTLY AND SLOWLY HURTING US. I AM SO FRIGHTENED OF WHAT IT HAS DONE TO US LONG TERM. IT'S ON A DAILY BASIS THAT WE EXPERIENCE THE STRONG FOUL ODOR AND SMELLS OF EXHAUST FUMES AND GASES ENTERING INTO THE CABIN. I CANNOT SAY ENOUGH HOW BADLY IT SMELLS OF EXHAUST. I DO NOT USE THE A/C OR HEATER BECAUSE I AM SO FEARFUL OF WHAT COULD HAPPEN TO MYSELF OR MY FAMILY WITH THE WINDOWS CLOSED. THIS IS ON A DAILY BASIS. 8/28/17, I CONTACTED FORD. I SPOKE WITH A REPRESENTATIVE IN CUSTOMER RELATIONS ABOUT EVERYTHING WE WERE EXPERIENCING WITH THE VEHICLE. THEN WAS TRANSFERRED TO A MANAGER WHO TOOK MY VIN# WHILE MAKING NOTATIONS. IN RETURN I WAS GIVEN A CLAIM # AND TOLD SHE COULD NOT PROVIDE ME WITH ANY INFORMATION ABOUT MY VEHICLE ONLY THAT THERE WAS AN INVESTIGATION BEING CONDUCTED AND, SHE WAS SORRY. TWO MONTHS LATER, I HAVE YET TO RECEIVE ANY INFORMATION FROM FORD. SADLY, I'VE HAD TO RESEARCH ON MY OWN AND FOUND ONLY A SERVICE BULLETIN, TSB 14-0130. AS A CONSUMER I AM RUNNING OUT OF OPTIONS. THE VEHICLE ITSELF IS PROOF. THE NEXT STEP SHOULD BE A RECALL, NOT ME HAVING TO OBTAIN AN ATTORNEY.
Other or unspecified, Oct 26, 2017
WHILE DRIVING SLOWLY AN ERROR DISPLAYED ON MY DASH DISPLAY, IT WAS TERRAIN MANAGEMENT SYSTEM FAULT. THE VEHICLE WENT INTO LIMP MODE AND SEEMED TO LOSE POWER STEERING. THE TERRAIN MANAGEMENT KNOB LIGHT WENT OUT. I CALLED THE DEALERSHIP HERE IN MOUNTAIN HOME ARKANSAS AND WAS TOLD TO DRIVE IT UNTIL IT DID IT AGAIN AND BRING IT IN WITHOUT SHUTTING IT OFF. THE SERVICE PERSON SAID THAT SEVERAL PEOPLE IN THE AREA WERE DOING THIS FOR THE SAME ISSUE. I SAW ON THE INTERNET THAT IT LOOKED LIKE IT IS OCCURRING A LOT, SOMETIMES WHEN VEHICLES ARE TRAVELING AT HIGH SPEEDS. I CALLED FORD CUSTOMER SERVICE AND THEY GAVE ME THE SAME STORY. DRIVE IT OR PAY THEM TO TROUBLESHOOT IT AT $90 AN HOUR. IT SOUNDED TO ME LIKE FORD NEEDS TO FIX THE PROBLEM INSTEAD OF SENDING PEOPLE ON TO POSSIBLY BE HURT OR KILLED IF THE ERROR HAPPENS AT A HIGH SPEED OR ON A DANGEROUS CURVE.
Steering, Other or unspecified, Oct 24, 2017
EXHAUST FUMES IN CABIN AS WELL AS A POPPING NOISE WHEN I TURN LEFT AND FELT LIKE POWER STEERING WAS GOING OUT. POPPING CAN HAPPEN WHILE STATIONARY OR MOVING. EXHAUST FUMES IN CABIN WHEN YOU ACCELERATE. HAS BEEN HAPPENING SINCE I'VE OWNED THE CAR. DEALERSHIP (FORD) CAN NOT DUPLICATE EITHER. PURCHASED NEW TIRES LAST YEAR AND SINCE THAT DAY, THE SUV HAS A CONSISTENT VIBRATION. THEY (DEALERSHIP) FORD CAN NOT DUPLICATE THE ISSUE. I WAS TOLD TODAY, THE EXHAUST FUMES ONLY RELATE TO THE POLICE SUV'S. I'VE REPORTED THIS SINCE I'VE HAD THE CAR....
Engine, Oct 24, 2017
CATALYTIC CONVERTER ODOR ENTERS CABIN WHEN ACCELERATING ON HIGHWAY
Electrical system, Other or unspecified, Oct 23, 2017
CAR SMELLS LIKE EXHAUST, THE SMELL IS LIKE EGG OR SOMETHING DEAD THE KEY WON'T COME OUT OF THE IGNITIONONCE I GOT THE KEY OUT THE CAR ELECTRICAL WAS STILL ON, THE KEY WAS OUT BUT EVERYTHING WAS ON AND BEEPING (ELECTRICAL PROBLEMS THAT ONGOING) WAS HAVING PROBLEMS WITH THE BREAKS, HAVE TAKEN VEHICLE IN A FEW TIMES REGARDING THIS ISSUE THE DRIVER SIDE WINDOW WON'T GO DOWN AND KEEPS SHAKING WHILE GOING DOWN. ONE IN A WHILE I STILL HEAR A TAPPING SOUND UNDER DRIVER SEAT THE AIR CONDITIONER IN THE CAR TAKES 5 TO 10 MINUTES TO GET COOL IN THE VEHICLE I HAVE ALL SERVICE REPORTS AND CAN PROVIDE MORE INFORMATION IN A REPORT I HAVE AND CAN SEND VIDEO THAT HAVE BEEN TAKEN OF THESE ISSUES. THANK YOU
Other or unspecified, Oct 23, 2017, crash
MY FATHER HAS PASSED OUT TWICE BOTH WHILE DRIVING 2 DIFFERENT YEARS OF A FORD EXPLORER AND DOCTOR'S WERE UNABLE TO FIND A MEDICAL CAUSE. THE FIRST ACCIDENT IN AUGUST HE SPENT 3 DAYS IN ICU UNDERGOING MULTIPLE TESTS, THE SECOND ACCIDENT ON OCTOBER 8TH LEFT HIM WITH 9 BROKEN RIBS(SOME IN MULTIPLE PLACES), A BROKEN SCAPULA AND HIS #3 LUMBAR IS FRACTURED ALONG WITH A WEEK IN ICU. HE HAS BEEN THROUGH EVERY TEST THAT THE DOCTOR'S CAN THINK OF AND ARE UNABLE TO GIVE AN EXPLANATION AS TO WHY HE PASSED OUT WHILE HE WAS DRIVING. HE HAS NOW BEEN ADMITTED TO A SKILLED CARE FACILITY DUE TO SO MANY BROKEN BONES. HE WAS ON A MAJOR HIGHWAY IN MOTION WHEN HE WENT UNCONSCIOUS BOTH TIMES TOTALING BOTH VEHICLES. HE REMEMBERS GETTING IN THE CAR AND STARTING TO DRIVE AND THEN NOTHING. HE IS A HEALTHY 71 YEAR OLD MALE WHO HAS NO MEDICAL ISSUES THAT WOULD CAUSE THIS. THE FIRST ACCIDENT WAS ON AUGUST 7TH IN A 2016 EXPLORER AND THE SECOND ACCIDENT WAS ON 10-8-17 IN A 2015 EXPLORER
Other or unspecified, Oct 22, 2017
THIS VEHICLE IS LEAKING CARBONONOXIDE AS MEASURED BY A METER. I HAVE HAD HEALTH EFFECTS CONSISTENT WITH CO EXPOSURE. THE DEALER FOLLOWED THE TSB IN AN ATTEMPT TO REPAIR THE CO LEAK. THE VEHICLE IS STILL REGISTERING A COUPLE LEAK ON THE METER. I DO NOT FEEL THAT THE VEHICLE CAN BE DRIVEN BY ME SAFELY. I HAVE REQUESTED THAT FORD BUYBACK THE VEHICLE OR ALLOW ME TO TURN THE VEHICLE IN 6 MONTHS BEFORE MY LEASE ENDS BUT FORD HAS REFUSED BECAUSE THEY HAVE SAID IT IS NOT A REQUIREMENT BY LOUISIANA LEMON LAW. I AM REQUESTING ASSISTANCE IN RETURNING THE DEFECTIVE AND UNSAFE VEHICLE TO FORD.
Other or unspecified, Oct 19, 2017
SINCE I PURCHASED THE VEHICLE I'VE EXPERIENCED A SMELL THAT I DESCRIBED AS BURNT FIREWORKS. I THOUGHT MAYBE THAT IT WAS BECAUSE IT WAS A TURBO CAR AND I'VE NEVER OWNED ONE PRIOR. I'VE HAD IT IN FOR THIS ISSUE ALREADY WHERE THEY REPLACED THE SEALS BUT I'M STILL SMELLING IT. I'VE ALSO HAD MY VEHICLE IN FOR SERVICE WHEN THE CABIN BEGAN FILLING WITH SMOKE VIA THE REAR AC VENTS. I WAS TOLD THAT THERE WAS A COOLANT LINE ABOVE THE EXHAUST THAT WASN'T TIGHTENED AT THE FACTORY. WHEN IT BAGAN TO LEAK, THE STEAM ROSE UP INTO THE CABIN. THERE'S CLEARLY A LEAK SOMEHOW IF THE STEAM FROM THE REAR OF MY VEHICLE GETS INTO THE CABIN. I'VE CONTACTED FORD NUMEROUS TIMES BUT THEY CONTINUE TO SAY THAT THERE IS NOTHING WRONG. I HAVE HAD TO PULL TO THE SIDE OF THE ROAD BECAUSE I BECAME LIGHTHEADED. THIS ISN'T RIGHT.
Other or unspecified, Oct 18, 2017
EXHAUST VAPORS ENTER THE CABIN. THIS USUALLY OCCURS WHEN UNDER ACCELERATION SUCH AS PASSING; CLIMBING A GRADE OR MERGING ONTO A FREEWAY. THE FREQUENCY HAS BEEN INCREASING. THE LOCAL FORD DEALER COULD NOT HELP. I WAS TOLD BY FORD CUSTOMER SERVICE THAT IT ONLY AFFECTS POLICE EXPLORERS. THIS IS NOT TRUE, UNLESS MY VEHICLE WAS ORIGINALLY INTENDED TO GO TO A POLICE FORCE.
Other or unspecified, Oct 18, 2017
THE EXPLORER STILL HAS A STRONG EXHAUST SMELL IN THE CABIN WHEN ACCELERATING HARD. THE EXPLORER HAS HAD ALL OF THE FORD RECALLS, INCLUDING A NEW EXHAUST SYSTEM AND SEALING OF THE REAR SEAMS AND REPLACEMENT OF VARIOUS WATER DRAIN PLUGS.