2015 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,791 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Explorer model years with reports.
Of the 2015 reports, 37 involved a crash and 1 involved a fire. 98 people were injured.
What owners report most often
Recalls and investigations
Back over prevention, sensing system, cameraOct 13, 2025
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Campaign 25V695000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Suspension, rearApr 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Campaign 16V245000 on NHTSA.gov
Parking brakeJul 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Campaign 15V464000 on NHTSA.gov
Representative owner complaints
1,791 reports, newest first.
Power train, Other or unspecified, May 14, 2017
I PURCHASED MY 2015 EXPLORER AND AFTER A FEW MONTHS, I STARTED SMELLING STRONG GAS ODOR WHEN ACCELERATING. I TOOK IT IN, THE DEALER COMPLETED A TOTAL EXHAUST REPAIR AND NOW THE SMELL IS WORSE THAN IT WAS BEFORE. THE DEALERSHIP CONTINUES TO TELL ME THEY DONT KNOW HOW TO FIX THE PROBLEM. I WAS GETTING SICK FOR TWO MONTHS, HEADACHES,NAUSEA ETC. AFTER GOING TO THE DOCTOR, THEY TOLD ME IT WAS PROBABLY FROM MY VEHICLE. I CANNOT TURN THE FAN/AIR OR HEAT ON DUE TO THE SMELL SO IT IS KEPT OFF FOR MINE AND MY CHILD'S SAKE.
Other or unspecified, May 14, 2017
WHEN UNDER HARD ACCELERATION, ESPECIALLY WITH AC ON, EXHAUST GASES ARE COMING INTO THE CAR. DEALER MECHANICS BLAME THE CAR EXHAUST FROM OTHER CARS, BUT IT HAPPENS ON OPEN ROADS WITH NO OTHER TRAFFIC. LATEST WAS ON ROAD TRIP FROM VA TO FL, ON OPEN HIGHWAY.
Other or unspecified, May 10, 2017
BAD ODOR COMING INTO CABIN WHILE DRIVING ON THE HIGHWAY. ROTTEN EGGS, SULFER LIKE SMELL. I HAVE A HAND HELD CARBON MONOXIDE DETECTOR. IT WAS GOING ABOVE 30PPM, WAS GETTING HEADACHES. CAR DEALERSHIP HAD MY VEHICLE FOR A MONTH. TOOK IT ON THE HIGHWAY AND THE ODORS AND CARBON MONOXIDE HAPPENED AGAIN. THE DEALER TOLD ME THERE WAS NOTHING MORE THEY COULD DO. TOLD ME RUDELY TO CALL FORD THEY WON'T HELP ANYMORE.
Structure, May 4, 2017
THE FRAME AROUND THE FRONT WINDOW FLIES OFF. THE RIGHT SIDE (ABOUT 2 FOOT PIECE) FLEW OFF WHEN DRIVING DOWN THE INTERSTATE ABOUT 2 MONTHS AGO. THE LEFT SIDE FLEW OFF LAST WEEK WHILE AGAIN DRIVING DOWN THE INTERSTATE. THIS COST SEVERAL HUNDRED DOLLARS EACH TO REPLACE AND IS A SAFETY HAZARD. IN LOOKING ONLINE THERE HAVE BEEN MULTIPLE COMPLAINTS.
Steering, Apr 28, 2017
WHILE MAKING A LEFT TURN ON TO A RESIDENTIAL STREET THE POWER STEERING FAILED. IT BECAME EXTREMELY DIFFICULT TO KEEP FROM RUNNING UP ON THE SIDEWALK. HAD MY WIFE BEEN DRIVING SHE WOULD NOT HAVE BEEN ABLE TO STEER THE VEHICLE, MOST LIKELY RESULTING IN A SERIOUS ACCIDENT. STEERING SYSTEM FAILURE ALERT APPEARED ON DASH READ OUT. WAS ABLE TO PULL OVER SAFELY TO THE SIDE OF THE ROAD. SHUT THE ENGINE OFF, RE-STARTED, NO CHANGE. SHUT OFF A SECOND TIME, RESTARTED AND ALERT DISAPPEARED AND THE STEERING WAS FUNCTIONING. WAS ABLE TO DRIVE HOME, CALLED FORD TO MAKE ARRANGEMENTS TO HAVE THE VEHICLE INSPECTED. WHILE BACKING OUT OF MY DRIVEWAY THE NEXT DAY IN ROUTE TO THE DEALERSHIP, A HEAVY CLUNK SOUND WAS HEARD. I WENT THROUGH THE SAME MOTIONS AGAIN BUT COULD NOT REPEAT THE CLUNK NOISE. DROVE THE VEHICLE APPROXIMATELY 20 MILES TO THE DEALERSHIP FOR INSPECTION. THEY REMOVED AND REPLACED THE STEERING GEAR WHICH IS THE ENTIRE RACK. I ASKED AN ADVISER IF THEY KNEW THE CAUSE OF THE FAILURE AND OR IF THE NEW PART BEING INSTALLED IS THE SAME AS WHAT WAS REMOVED OR IF THERE WAS AN UPGRADED VERSION. THEY WERE UNABLE TO VERIFY ANY UPGRADES RELATING TO THE FAILURE WHICH HAS ME WORRIED SINCE MY WIFE ALSO DRIVES THE VEHICLE AND THERE IS NO ASSURANCE THAT THE FAILURE WON'T OCCUR AGAIN. MY EXTENDED WARRANTY COVERED THE MAJORITY OF THE COSTS.I PAID A $100. DEDUCTIBLE. I AM REPORTING THIS BECAUSE I'M CONVINCED THAT IS NOT AN ISOLATED INCIDENT DUE TO OTHER YEAR AND MODEL FORDS DISPLAYING THE SAME PROBLEMS. I ALSO WANT IT DOCUMENTED IN CASE IT HAPPENS AGAIN. COPY OF REPAIR ORDER ATTACHED.
Other or unspecified, Engine, Apr 27, 2017
I OWN A 2015 FORD EXPLORER. WHEN I START THE VEHICLE IT HAS A FOUL ODOR THAT COME FROM THE AC. IT HAS A ROTTEN SMELL. I BOUGHT NUMEROUS AIR FRESHENER PRODUCTS TO HIDE THE ODOR BUT THE ODOR WAS VERY BAD. WHEN I AM DRIVING AND I ACCELERATE I CAN SMELL A BURNING ODOR COMING FROM THE AC. WHEN I AM STOPPED THE ROTTEN ODOR START TO COME OUT OF THE A/C. ON MANY DIFFERENT OCCASION I HAVE GOTTEN LIGHT HEADED WHEN DRIVING THIS VEHICLE. I AM VERY AFRAID TO DRIVE THE VEHICLE WITH THE AC ON AND THE WINDOWS CLOSED. I HAVE TO DRIVE THE VEHICLE WITH THE AC OFF AND ALL THE WINDOWS DOWN. I HAVE BROUGHT THE VEHICLE TO THE FORD DEALERSHIP WHERE I BOUGHT THE VEHICLE TO HAVE THEM CHECK ON THE ISSUED. A MANAGER CHECKED THE CAR AND HE STATED THAT HE DID SMELL THE ODOR. INSTEAD OF TRYING TO FIX THE ISSUED THEY OFFERED TO SELL ME A NEW 2017 FORD EXPLORER. IF I GAVE THEM MY VEHICLE THEY WANTED TO GIVE ME NOTHING FOR IT I WOULD BE BASICALLY GET LIKE A 5 GRAND DISCOUNT ON A NEW VEHICLE AND THEY GET MY VEHICLE. I WOULD LOSE EVERYTHING THAT I PAID ON MY VEHICLE BECAUSE OF A DEFECT THAT IS CAUSED BY THEM.
Other or unspecified, Apr 25, 2017
OUR FORD EXPLORER STARTED TO SMELL OF EXHAUST IN THE CAB. THIS SMELL IS EXTREMELY OVERWHELMING AND HAS CAUSED HEADACHES ON SEVERAL OCCASIONS. WHEN YOU COME TO A STOP, THE CAB OF THE VEHICLE FILLS WITH EXHAUST FUMES. THIS HAPPENS AFTER DRIVING ON HIGHWAY, FREEWAY, OR CITY STREETS. WE TOOK IT IN FOR REPAIRS AND IT TOOK APPROXIMATELY TWO WEEKS TO FIND MULTIPLE PLACES WHERE THERE WERE LEAKS. THE FORD MAINTENANCE DEPARTMENT EMPLOYEES SEALED THESE LEAKS, BUT AFTER APPROXIMATELY A MONTH, THE EXHAUST FUMES HAVE STARTED TO OCCUR AGAIN. I HAVE ATTACHED THE FORM GIVEN TO US BY THE MAINTENANCE DEPARTMENT.
Fuel/propulsion system, Apr 21, 2017
WE BOUGHT A 2015 FORD EXPLORER IN APRIL OF 2015. ONE WEEK AFTER WE HAD THE TRUCK WE WERE NOTICING A NASTY ROTTEN EGG SMELL EVERY TIME WE WOULD DRIVE IT. WE WENT BACK TO THE DEALERSHIP TO HAVE THEM CHECK IT. THE SERVICE MANAGER DROVE THE TRUCK AND SAID THAT IT WAS THE NEW SMELL BURNING OFF THE EXHAUST. HERE WE ARE 2 YEARS LATER AND WE ARE STILL SMELLING THE SAME NASTY SMELL. WE DON'T DRIVE VERY FAR IN THE TRUCK BECAUSE WE LIVE VERY CLOSE TO EVERYTHING. SO WE TOOK THE VEHICLE ON A LONG OUT OF STATE TRIP AND COULD NOT STAY AWAKE AND HAD SEVERE HEADACHES. AT ONE POINT ON THE TRIP WE THOUGHT OUR 18 YEAR OLD CAT HAD DIED BECAUSE WE COULD NOT WAKE HER UP. NOW I AM FINDING OUT THAT THE CARBON MONOXIDE FUMES COULD BE LEAKING INTO THE CABIN OF THE VEHICLE WHICH WOULD EXPLAIN THE SYMPTOMS WE WERE ALL HAVING. I NOW FIND OUT THAT THERE HAVE BEEN SEVERAL TSB ISSUED REGARDING THESE SAME PROBLEMS. I AM SO FRUSTRATED!
Other or unspecified, Apr 19, 2017
AN EXHAUST ODOR ENTERS THE CABIN AREA WHEN ACCELERATING RAPIDLY OR DRIVING UPHILL. THIS HAS OCCURRED CONTINUOUSLY SINCE I PURCHASED THE VEHICLE IN NOVEMBER 2015. THE DEALER'S SOLUTION IS AIR FRESHENER IN THE CABIN AIR FILTER AT MY EXPENSE. THIS IS NOT ACCEPTABLE.
Steering, Apr 18, 2017
A POWER STEERING WARNING CAME UP, THEN LATER THE POWER STEERING FAILED. IT LATER RETURNED. WE TOOK IT TO A DEALER AND THEY HAS TO REPLACE THE POWER STEERING ANGLE SENSOR ASSEMBLY. ABOUT 6 WEEKS LATER 4-17-17 WARNING COMES ON AGAIN. TAKE IT BACK TO DEALER AND THEY NOW SAY IT IS PROBABLY POWER STEERING MOTOR WITH A COST OF $2000+. WHEN MY WIFE ORIGINALLY FELT THE LOSS OF STEERING SHE WAS ON THE HIGHWAY GOING DOWN THE ROAD, NOT TURNING. SHE FELT IT TIGHTEN UP.
Engine, Apr 17, 2017
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING THE VEHICLE ON SEVERAL OCCASIONS, THERE WAS A STRONG ODOR OF EXHAUST FUMES IN THE CABIN OF THE VEHICLE. THE CONTACT STATED THAT THE ODOR WAS MORE PREVALENT WHEN THE AIR CONDITIONER WAS IN USE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED OF AN EXHAUST LEAK EMITTING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS NOT REPAIRED. A CHILD IN THE VEHICLE HAD TO BE RUSHED TO THE EMERGENCY ROOM TO SEEK MEDICAL TREATMENT FOR NAUSEA AND MIGRAINES DUE TO THE EXHAUST FUMES. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. THE VIN WAS NOT AVAILABLE.
Other or unspecified, Apr 14, 2017
HEAVY EXHAUST SMELL COMING INTO CABIN THROUGH AC VENTS WHEN ACCELERATING VEHICLE. SMELL ENTERS CABIN WHETHER AC IS ON OR OFF. VEHICLE HAS BEEN TAKEN IN TWICE FOR ISSUE. ISSUE NOT RESOLVED.
Structure, Apr 13, 2017
AFTER 2 YEARS OF USE THE PAINT ON THE FRONT OF THE HOOD IS BUBBLING. CLEARLY THIS IS A MANUFACTURING DEFECT AS THIS IS A GARAGE CAR AND HAS BEEN TAKEN CARE OF. ON THE ADVICE OF CUSTOMER SERVICE, I TOOK THE CAR TO THE DEALERSHIP WHO INDICATED THAT THIS IS NOT A UNCOMMON ISSUE. THE DEALERSHIP TOLD ME TO SPEAK TO CUSTOMER SERVICE AGAIN. SO, I CALLED THE FORD CUSTOMER NUMBER AND SPOKE TO JANET WHO CONTINUED TO REPEAT THAT THEY ARE NO LONGER RESPONSIBLE FOR THE DEFECT BECAUSE IT SHOWED UP AFTER MY ALLOTTED MILEAGE FOR WARRANTY. SHE REFUSED TO ALLOW ME TO SPEAK TO A SUPERVISOR AND SAID THEY WOULD CONTACT ME WITHIN 1 BUSINESS DAY. I AM STILL WAITING FOR THAT CALL. AFTER THE DISTURBING CALL WITH JANET, I SPOKE WITH ANTOINETTE AND SHE TOLD ME SHE WOULD SPEAK TO THE SERVICE SUPERVISOR AND GIVE ME A CALL BACK AFTER ANOTHER DAYS SHE CALLED BACK TELLING ME THEY WOULD NOT HELP ME WITH THE COST. I CAN CLEARLY SEE ON THE INTERNET THAT THIS DOES HAPPEN TO FORD EXPLORERS AND MANY OTHERS HAVE COMPLAINED. FORD HAS CONVENIENTLY CRAFTED THEIR CONTRACT TO EASILY EXCLUDE PAINT ISSUES DUE TO MILEAGE WHEN THAT HAS NOTHING TO DO WITH PAINT.
Other or unspecified, Apr 11, 2017
WHEN AIR/HEAT IS ON AND I AM ABOVE 60MPH A ROTTEN EGG OR DIRTY DIAPER SMELLS COME IN VENTS. HAVE NOTICED MORE FREQUENTLY ON LONG TRIPS COMPARED TO SHORT ONES
Seats, Apr 7, 2017
PASSENGER LUMBAR SUPPORT HAS SHARP EDGE IN MECHANISM THAT POKES OUT INTO PASSENGER SEAT BACK POCKET. I CUT MY FINGER ON IT WHILE TAKING SOMETHING OUT OF THE POCKET. MY CHILD SCRAPED HER FINGER ON IT AS WELL. THE PIECE IS EASILY SHARP ENOUGH TO CAUSE A LACERATION. THE DEALERSHIP REPLACED THE PART ONCE AND TOLD ME IT WAS A DEFECT WITH THE MECHANISM THE SECOND TIME I CUT MY FINGER. THEY PADDED IT WITH FOAM IN SIDE THE SEAT BUT IT COULD EASILY FALL OFF. VEHICLE IS STATIONARY WHEN THIS OCCURRED.
Suspension, Other or unspecified, Apr 4, 2017
MY UNIT IS SUFFERING SINCE DAY ONE FROM THE EXHAUST ISSUE, ALMOST TEXTBOOK TO THE TYPICAL DESCRIPTION IN THE NEWS; UPON ACCELERATION WITH THE A/C ON, THE EXHAUST OF THE VEHICLE GET IN PRESUMABLY THROUGH THE BACK OF THE VEHICLE, WHICH ARE THEN SUCKED INTO THE A/C BY IT'S SUCTION UNITS ON THE BACK AND YOU END UP SMELLING THE EXHAUST GASES FOR A WHILE. THE ISSUE IS SPECIALLY PRESENT WHILE THE DAY IS COLD (MORNINGS AND NIGHTS), ON CLIMBS (INCLINED UPWARDS ROADS) AND SPECIFICALLY UPON ACCELERATION; IT DOESN'T HAVE TO HAVE THE A/C MAX BUTTON ON, THE ROAD TYPE HAS NO INFLUENCE AND ITS RELATIVE SPEED IS NOT A FACTOR BUT RATHER JUST ACCELERATION. I TOOK IT THREE TIMES TO THE DEALER, SPECIALLY AFTER I READ ABOUT THE ISSUE HAPPENING TO OTHER VEHICLES AND THEY SAID WITH THE MODIFICATIONS THEY DID SHOULD BE CORRECTED (EXTENSION OF THE MUFFLER, RE-SEALING THE TRUNK DOOR, OTHER PROCEDURES), BUT IT DIDN'T!. NOW I'M PAYING FOR AN EXPENSIVE CAR WHICH HAS FOULS AND PROBABLY UNHEALTHY ODORS GETTING INTO THE CAR BY ITS OWN DESIGN AND HAVE NO RECALL OR REAL SOLUTION TO MY PROBLEM. PLEASE ISSUE A RECALL OR DEMAND A REAL SOLUTION TO THE PROBLEM BY FORD. IF I WOULD HAVE THE TIME AND MONEY I WOULD HAVE FILED A LAWSUIT AS I FIND ALMOST A RACKET THAT YOU PAY FOR A VEHICLE WITH SUCH A BAD DESIGN FLAW AND NO REAL ACTION TO SOLVE IT FROM FORD. ALSO, IT IS NOT THE ONLY FLAW AS HAVE HAD TO REPAIR THE LINKS OF THE FRONT SUSPENSION (STILL UNDER WARRANTY) ALMOST ON EVERY OIL CHANGE VISIT, THREE TIMES ALREADY, AND THE VEHICLE HAS LESS THAN 30K MILES. PLEASE HELP!!!!
Other or unspecified, Apr 3, 2017
EXHAUST FUMES ENTERING VEHICLE WHEN ACCELERATING.
Engine, Apr 1, 2017
WHEN I DRIVE MY EXPLORER AND THE ENGINE REVS UP ABOVE 2800 RPM WHILE MERGING ONTO A HIGHWAY, A STRONG EXHAUST ODOR COMES IN THE CAB OF MY VEHICLE. THE SMELL IS BAD ENOUGH THAT ALL MY FAMILY HAS BECOME VERY DIZZY TO THE POINT OF ALMOST PASSING OUT AND WE HAVE HAD HEADACHES IMMEDIATELY AFTER. I HAVE A 2 YEAR OLD DAUGHTER AND I WORRY THAT THE EXHAUST ODOR CAN HARM HER AND THE REST OF OUR FAMILY. BEFORE FILING THIS COMPLAINT I DID RESEARCH AND I FOUND THAT A POLICE OFFICER IN CALIFORNIA SUSTAINED SERIOUS INJURIES DUE TO A CRASH THAT WAS CAUSED BY THE SAME EXHAUST SMELL ON HIS EXPLORER WHICH MADE HIM FAINT. ADDITIONALLY, THE AUSTIN POLICE DEPARTMENT HAS NOW INSTALLED CARBON MONOXIDE DETECTORS IN THEIR POLICE VEHICLES DUE TO A POLICE OFFICER EXPERIENCING THE SAME SYMPTOMS AFTER HIS VEHICLE HAD EXHAUST ENTER THE CABIN OF HIS EXPLORER. I BELIEVE THAT THIS ISSUE NEEDS IMMEDIATE ATTENTION BECAUSE LIVES ARE AT RISK AND IT HAS NOT BEEN RESOLVED. THIS ISSUE THAT HAS HAPPENED IN MY PERSONAL EXPLORER IS NOT RANDOM. IT HAPPENS EVERY SINGLE TIME THAT THE ENGINE EXCEEDS 2800 RPM. THIS HAPPENS WHETHER I HAVE THE AIR CONDITIONER/HEATER ON OR NOT. I AM HONESTLY CONSIDERING STOPPING USING MY VEHICLE UNTIL THIS MATTER IS RESOLVED. I HAVE TAKEN MY VEHICLE TO THE LOCAL FORD DEALERSHIP AND THEY WANTED TO CHARGE ME 1,800 DOLLARS TO FIX THE ISSUE, BUT THEY ADVISED THAT IT IS NOT 100% GUARANTEED THAT THE ISSUE WOULD BE RESOLVED. I STRONGLY DISAGREE WITH THIS AND THEREFORE I WILL SINCERELY HOPE THAT OUR NHTSA CAN HELP US FORD EXPLORER OWNERS TO FIX THE PROBLEM. *TR
Other or unspecified, Mar 31, 2017
VEHICLE STARTED SMELLING OF ROTTEM EGGS OR DEAD RODENT AROUND 30,000 MILES. VEHICLE WAS PURCHASED IN OCTOBER 2014. BROUGHT TO DEALER IN MARCH 2017 TO SEE IF THEY COULD EFFECT REPAIRS. DEALER CLEANED OUT FILTERS AND TRIED TO ISOLATE THE PROBLEM. UNABLE TO DO SO. SMELL PERSISTS WHENEVER VEHICLE IS CLOSED. SMELL IS SO PERVASIVE THAT ENTIRE GARAGE NOW SMELLS OF ROTTEN EGGS OR DEAD RODENT. RECENTLY PARKED AT AIRPORT PARKING FOR 4 DAYS. UPON RETURN SMELL IN CABIN WAS OVERPOWERING TO THE DEGREE THAT MY WIFE WAS EXTREMELY NAUSEATED. OPENING WINDOWS HELPED BUT DID NOT SOLVE PROBLEM. SMELL SEEMS TO BE COMING THROUGH VENTILATION/AC SYSTEM. AM EXTREMELY FRUSTRATED THAT ACTION TO REPAIR IS IS TAKING SO LONG. IN READING OTHER COMPLAINTS THIS PROBLEM DOES NOT SEEM TO BE GETTING THE NECESSARY PRIORITY THAT IT DESERVES.
Other or unspecified, Mar 31, 2017
FOUL SMELL OF EXHAUST THROUGH VENTILATION SYSTEM WHEN TURNED ON. AIR FILTER CHANGED WITHOUT CHANGE IN PROBLEM.
Steering, Mar 29, 2017
CLICKING AND POPPING NOISE WHEN TURNING LEFT. NO LIGHTS OR CODES SHOWING IN THE DASH, BUT STEERING HAS A LOT OF PLAY. DEALERSHIP SEEMS NOT TO SEE A PROBLEM. JUST HAD AN O2 SENSOR REPLACED AND THE ACCESSORY DRIVE BELT TENSIONER. THIS VEHICLE IS MORE TROUBLE THAN ITS WORTH....
Engine, Mar 27, 2017
JULY 29, 2016 WE BOUGHT A USED 2015 FORD EXPLORER SPORT 4X4. SOMEWHERE AROUND OCT 2016 WE NOTICED EXHAUST FUMES SMELL INSIDE THE CABIN OF THE CAR. IT S ME TO BE MORE NOTICEABLE WHEN VEHICLE WAS UNDER HIGH ACCELERATION. TOOK IT TO FORD DEALER 10-12-16 WHERE THEY FOUND TAILGATE SEAL LEAKING AND IT WAS REPLACED. COUPLE WEEKS WENT BY AND SMELLED THE SAME ODOR AGAIN, TOOK IT BACK TO FORD DEALER ON 10-31-16, THEY SAY COULD FIND ANYTHING. CRAZY BECAUSE WHEN I LET AND ACCELERATED ON IT YOU COULD SMELL IT. WHEN YOU TAKE OFF FROM A STOP SIGN GETTING UP TO SPEED, PULLING OUT ONTO FREEWAY OR PASSING TRAFFIC YOU CAN SMELL IT. MY HUSBAND GOT A GAS MONITOR THAT THEY USE FOR MANHOLES AND I DROVE WITH IT FOR A FEW DAYS AND THE CO2 MONITOR WENT OFF AND WE HAVE A VIDEO. WE CALLED FORD DEALER AND SENT VIDEO AND THEY SAY WE NEED TO CALL FORD DIRECT. I HAVE BEEN RESEARCHING THIS ISSUE ON THE INTERNET AND FORD DOES NOT WANT TO DO ANYTHING ABOUT THIS PROBLEM. I CAN TELL YOU ON 3 DIFFERENT OCCASIONS THAT I HAVE GOTTEN DIZZY FROM THE FUMES AND HAD TO ROLL WINDOWS DOWN AND IT HAS GIVEN MY DAUGHTER SEVERE HEADACHE. I BOUGHT THIS USED CAR AS I CAN'T AFFORD A NEW ONE AND THIS IS MY ONLY MEANS OF TRANSPORTATION. I AM MAKING A GOOD SIZE CAR PAYMENT AND IT IS VERY FRUSTRATING THAT THIS VEHICLE HAS THIS ISSUE AND FORD CAN'T FIX IT. IT IS NOW MARCH 2017 AND STILL HAVING EXHAUST SMELL ISSUE.
Engine, Mar 27, 2017
WE OWN A 2015 FORD EXPLORER THAT WE BOUGHT NEW. SINCE WE BOUGHT IT IT HAS BEEN SERVICED AT THE DEALERSHIP AND WE HAVE HAD THEM LOOK AT IT MANY TIMES. I FINALLY CONVINCED THEM TO DO A REPAIR ON IT AFTER I TOLD THEM ABOUT A TECH BULLETIN. THEY KEPT IT A FEW DAYS AND DONE SOMETHING TO IT (NOT SURE WHAT) AND TOLD US IT WAS REPAIRED. WE RESUMED DRIVING IT AND SINCE THE REPAIR WE HAVE TOLD THEM WE CAN STILL SMELL THE SAME THING AS BEFORE. THE DEALERSHIP HAS LOOKED AT IT MANY TIMES SINCE THEN AND HAS ALSO DROVE IT AND CONTINUE TO TELL US THEY CAN'T SMELL IT AND NOTHING IS WRONG. NOW MY WIFE AND I CAN SMELL IT EVERYTIME WE CROSS OVER THE MOUNTAINS TO GO TO TOWN AND HAVE TOLD THEM THAT YOU HAVE PUT THIS VEHICLE UNDER A LOAD TO GET IT TO SMELL. THEY STILL CONTINUE TO SAY THEY HAVE DONE EVERYTHING WE HAVE ASKED AND THEY CAN'T SMELL. NOW THAT I HAVE RESEARCHED THIS ISSUE I'M NOW CONCERNED ABOUT THE HEALTH OF MY FAMILY DRIVING AND RIDING IN THIS EXPLORER. SOMEONE PLEASE HELP ALL OF THOSE WHO ARE HAVING THIS ISSUE BEFORE SOMEONE GET HURT OR KILLED. THE DEALERSHIP HAS DOCUMENTS CONCERNING THIS ISSUE ON OUR VEHICLE AND I HAVE DOCUMENTATION ON IT AS WELL. HOWEVER I DO NOT HAVE IT SCANNED INTO MY COMPUTER TO SEND TO YOU. IF YOU NEED A COPY OF THIS PLEASE CONTACT ME AND I WILL MAIL IT TO YOU.
Visibility, Equipment, Engine, Mar 24, 2017
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS AN ABNORMAL ODOR IN THE VEHICLE WHILE THE AIR CONDITION WAS IN OPERATION. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, AFTER SEVERAL MONTHS THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, THE CONTACT WAS INFORMED THAT NO FURTHER ASSISTANCE WOULD BE OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Engine and engine cooling, Mar 22, 2017
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, EXHAUST ODORS AND FUMES EMITTED INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER ON THREE SEPARATE OCCASIONS AND THE AIR CONDITIONER INLET AND MUFFLERS WERE REPLACED. IN ADDITION, THE CONTACT STATED THAT THE HVAC MODULE WAS REPROGRAMMED AND THE UNDERBODY OF THE VEHICLE WAS RE-COATED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 40,994.