2015 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,791 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Explorer model years with reports.
Of the 2015 reports, 37 involved a crash and 1 involved a fire. 98 people were injured.
What owners report most often
Recalls and investigations
Back over prevention, sensing system, cameraOct 13, 2025
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Campaign 25V695000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Suspension, rearApr 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Campaign 16V245000 on NHTSA.gov
Parking brakeJul 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Campaign 15V464000 on NHTSA.gov
Representative owner complaints
1,791 reports, newest first.
Engine, Jul 4, 2017
THE INSIDE OF THE CAR SMELLS LIKE EXHAUST ANY TIME I AM DRIVING AT A HIGH RATE OF SPEED (APPROX. 60MPH OR MORE) UP HILL. THIS OCCURS WITH THE WINDOWS UP AND EVEN WITH THE OUTSIDE AIR TURNED OFF, IN FACT IT SEEMS WORSE WITH THE AIR CONDITIONER ON AND RECIRCULATING AIR ON. HAPPENS EVERY TIME I DRIVE IN THESE CONDITIONS.
Steering, Jul 3, 2017
MULTIPLE TIMES STEERING FAULTS WHILE DRIVING. LOCKED STEERING RENDERING CAR NOT ABLE TO STEER, CAR IN MOTION. MOST RECENT INCIDENT ON 6/26 ALSO HAPPENED PRIOR. BODY DAMAGE TO CAR DUE TO LACK OF STEERING. NO OTHER CARS INVOLVED. NO PHYSICAL INJURY. "CRASH" ON NEXT QUESTION IS OVERSTATING ALTHOUGH OBJECT WAS HIT CAUSING DAMAGE
Other or unspecified, Jul 3, 2017
WE HAVE EXHAUST PROBLEMS IN OUR VEHICLE. WE DO UNDERSTAND THAT MANY OTHER EXPLORER OWNERS HAVE SIMILAR PROBLEMS, BUT NOTHING HAS BEEN DONE TO CORRECT THE PROBLEM YET. THE LAST TIME WE WERE AT THE DEALERS FOR REPAIR, MAY 19, 2017, WE WERE TOLD THAT THEY HAVE BACKORDERED PARTS FOR TSB- 16-0166. WE STILL HAVE NOT HEARD FROM THE DEALER. MY WIFE GETS SORE THROATS AND BURNING EYES WHEN IN THE VEHICLE. THE VEHICLE GETS THE EXHAUST FUMES INSIDE. THE STRONGEST IS WHEN GOING UPHILL OR A FAST START. ALSO, WHEN STOPPED IN ONE SPOT FOR LONG. WE HAVE TO DRIVE WITH THE WINDOWS OPEN TO AIR THE VEHICLE OUT VERY OFTEN. SOMETIMES THE CAR INTERIOR SMELLS AND OUR CLOTHES SMELL. CAN ANYTHING BE DONE ABOUT THIS PROBLEM? IT IS A VERY EXPENSIVE VEHICLE THAT IS MAKING US SICK. SOME INVOICES ATTACHED. OTHERS WOULD NOT GO THROUGH CORRECTLY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Engine and engine cooling, Jun 27, 2017
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING 70 MPH, A STRONG EXHAUST ODOR SPREAD THROUGHOUT THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (PORT LAVACA FORD LOCATED AT 1801 HIGHWAY 35 SOUTH, PORT LAVACA, TX 77979; (888) 813-2728) WHO STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND COULD NOT BE REPAIRED FOR FREE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673. THE MANUFACTURER ALSO STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
Exterior lighting, Visibility/wiper, Jun 22, 2017
HEADLIGHTS ARE SUPPOSE TO BE SEALED UNITS BUT WHEN I'M DRIVING IN THE RAIN THE WATER GETS IN. FORD DENIED WARRANTY REPLACEMENT OF THEM CALLING IT CONDENSATION AND THAT IS NORMAL. THE WATER STAYS IN FOR A DAY OR TWO BUT WHEN DRIVING AT NIGHT IT OBSCURES MY VISION FROM THE LIGHT BEING DEFUSED. THIS IS A KNOWN PROBLEM BY FORD AND THEY DON'T SEEM TO WANT TO OWN UP TO IT. I SENT PICTURES TO THEM BUT HAVE SINCE DELETED THEM I WILL TAKE MORE THE NEXT TIME IT RAINS WHEN I'M TRAVELING.
Other or unspecified, Jun 22, 2017
SOMETIMES IT SMELLS LIKE EXHAUST FUMES OR HAIR BURNING FUMES ARE ENTERING THE CAB. THIS HAS BEEN HAPPENING FOR OVER A YEAR.
Other or unspecified, Jun 19, 2017
EXHAUST SYSTEM LEAKING TO PASSENGER CABIN. SMELL OF FUEL AND EXHAUST. SERVICE X3, PROBLEM REMAINS.
Other or unspecified, Jun 17, 2017
WHEN VEHICLE ACCELERATES FUMES ENTER THE CABIN FORCING ME TO OPEN THE WINDOW. IT SMELLS LIKE EXHAUST AND GIVES ME A MIGRAINE. THIS HAPPENS AT EVERY ACCELERATION.
Other or unspecified, Jun 15, 2017
SMELL OF EXHAUST IN PASSENGER CABIN WHEN ACCELERATING WITH FULL THROTTLE.
Engine and engine cooling, Jun 15, 2017
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE EXHAUST FUMES ENTERED INTO THE CABIN OF THE VEHICLE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO MIKE CASTRUCCI FORD OF ALEXANDRIA, KENTUCKY, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND TRANSFERRED THE CALL TO NHTSA. THE FAILURE MILEAGE WAS 24,400.
Other or unspecified, Fuel/propulsion system, Jun 15, 2017
STRONG BURNING/EXHAUST SMELL WHEN THE CAR ACCELERATES.
Engine, Jun 14, 2017
HYDROCARBON FUMES RELEASED INTO VEHICLE PASSENGER CABIN/COMPARTMENT DURING HEAVY ACCELERATION OF ENGINE. THIS HAS HAPPENED SINCE OWNING THIS VEHICLE FROM NOVEMBER 2015.
Seat belts, Jun 14, 2017, crash
A 2015 FORD EXPLORER WAS INVOLVED IN A HIGH SPEED SIDE-IMPACT AND ROLLOVER COLLISION. THE SEATBELT WAS WORN AT THE TIME OF THE COLLISION BASED ON A PREPONDERANCE OF PHYSICAL EVIDENCE ON THE OCCUPANT RESTRAINT SYSTEM AND INTERIOR VEHICLE COMPONENTS. THE ACM REPORTED THE DRIVER WAS "NOT BUCKLED" AT THE TIME OF THE COLLISION. THE PRETENSIONER DID NOT FIRE. THE BUCKLE ASSEMBLY WAS TESTED AND THE BUCKLE SWITCH APPEARED TO BE FUNCTIONING PROPERLY. AFTER THE IGNITION WAS CYCLED TO "ON" FOR APPROXIMATELY 1 MINUTE AND 10 SECONDS, THE SEATBELT WARNING LAMP ILLUMINATED AND DEACTIVATED PROPERLY WHEN THE LATCHPLATE WAS INSERTED AND REMOVED REPEATEDLY. AFTER 1 MINUTE AND 10 SECONDS, THE SEATBELT WARNING LAMP WOULD ILLUMINATE AND DEACTIVATE SPORADICALLY AS THE LATCHPLATE WAS INSERTED AND REMOVED.
Other or unspecified, Jun 6, 2017
POISONOUS EXHAUST LEAKING INTO CABIN OF THE VEHICLE. TOOK IT TO BERGE FORD. THEY SUPPOSEDLY FIXED IT BUT IT DID NOT GET RID OF THE LEAK SO WE TOOK IT BACK. IT IS CURRENTLY IN THE SHOP AT BERGE AGAIN WHILE THE TECHNICIANS TALK WITH FORD SPECIALISTS TO FIGURE OUT HOW TO FIX IT. I HAD TO PAY $100 SO FAR FOR A DEDUCTABLE FOR THE REPAIRS. THIS SHOULD BE A RECAL!!!! MY SON AND I GET FREQUENT HEADACHES WHEN DRIVING BECAUSE OF THE NOXIOUS FUMES!!!! I AM STUCK IN A TINY RENTAL CAR UNTIL THIS IS FIXED. FORD NEEDS TO DO SOMETHING ABOUT THIS PROBLEM. WE TOOK THE SHOP FORMAN AND SERVICE TECHNICIAN WITH US TO SMELL THE EXHAUST FUMES AND THEY AGREED THERE IS A SIGNIFICANT EXHUAST SMELL IN THE VEHICLE AND IT IS UNEXCEPTABLE!!!!!
Other or unspecified, Jun 5, 2017
GETTING EXHAUST SMELL IN PASSENGER AREA OF VEHICLE WHEN PROCEEDING DOWN HIGHWAYS. WE CAN NOT KEEP WINDOWS DOWN WHEN RUNNING AIR CONDITIONING OR HEATER, EVEN IN THE RAIN.
Other or unspecified, Jun 2, 2017
VEHICLE EXHIBITS AN EXHAUST ODOR IN THE VEHICLE WITH THE AUXILIARY CLIMATE CONTROL SYSTEM ON. WHEN VEHICLE ACCELERATES OR IS DRIVEN FOR A LONG PERIOD OF TIME WITH THE CLIMATE CONTROL ON, AN EXHAUST ODOR OR SULFUR LIKE SMELL ENTERS THE INTERIOR OF THE VEHICLE WHEN YOU COME TO A STOP. THE SMELL IS SO STRONG AS IT CAUSES SEVERE HEADACHES AND EVEN NAUSEA AFTER DRIVING THE VEHICLE. FORD HAS RECOMMENDED A SERVICE BULLETIN TO FIX THE ISSUE BUT CAN NOT PIN POINT NOR GUARANTEE THAT IT WILL FIX THE ISSUE. FORD HAS NOT OFFERED TO PAY FOR THIS SINCE IT IS OUTSIDE OF THE WARRANTY EVEN THOUGH THIS IS A KNOW ISSUE WITH 2011-2015 FORD EXPLORERS.
Other or unspecified, Jun 1, 2017
I AM EXPERIENCING SOME TYPE OF UNUSUAL ODOR IN THE CABIN OF MY 2015 FORD EXPLORER VEHICLE USUALLY WHEN THE ENGINE IS PUT UNDER HARD ACCELERATION LIKE CLIMBING A STEEP HILL OR ACCELERATING TO GET ONTO A HIGHWAY. THIS CABIN ODOR ISSUE HAS BEEN HAPPENING SINCE THE VEHICLE WAS NEW. IT MOST RECENTLY HAPPENED YESTERDAY. I CURRENTLY HAVE 46,000 ON THE VEHICLE. THANK YOU.
Other or unspecified, Engine, May 30, 2017
WHEN DRIVING DOWN THE ROAD AND ACCELERATING THE CAR IMMEDIATELY STALLED AND I HAD TO PULL OF THE SIDE OF THE ROAD FOR SAFETY. I WAS ON A COUNTRY ROAD AND ABLE TO RESTART MY CAR WITHOUT ISSUE TILL 1 WEEK LATER WHEN I WAS DOWNTOWN DRIVING HOME AT 1:00AM AND I HAD TO PUSH MY CAR ONE BLOCK IN ORDER TO GET TO A SAFE PLAY AND GET A TOW. IT HAS BEEN IN THE SHOP FOR OVER 1 MONTH WITH FORD SAYING ITS A NUMBER OF THINGS IT ISN'T. IT IS TILL UNDER WARRANTY AND I BELIEVE THIS IS AN ISSUE WITH THE ECOBOOST ON THE VEHICLE. THIS IN ITS OWN COULD HAVE BEEN A VERY DANGEROUS SITUATION. THIS COULD HAVE BEEN EVEN WORSE IF I WAS ON THE INTERSTATE (WHICH IS WHERE I WAS HEADED) THEY INITIALLY SAID IT WAS THE POWER TRAIN MODULE AND WE WAITED ON THE PART FOR 1 MONTH AND IT DIDN'T FIX ANYTHING. NOW THEY ARE STATING ITS THE TUBING FOR THE TURBO ENGINE (ECOBOOST) AND WE CONTINUE TO WAIT ON THE PART AND THE REPAIR. THIS EXPLORER HAS 34,000 AND IS A RED FORD EXPLORER ECOBOOST.
Engine, May 30, 2017
ENGINE WAS SHAKING VIBRANTLY AT IDLE. IT WAS NOT MOVING UNLESS YOU STEPPED MORE INTO THE ACCELERATION AND THAT MADE IT DANGEROUS TO JUDGE. IT DOES NOT HAVE THE ACCELERATION NEEDED TO DRIVE UPHILL EVEN YOU STEP DOWN ON IT. CAR DOESN'T AUTO START WITH KEY FOB.
Suspension, Wheels, May 27, 2017, crash
WHILE DRIVING VEHICLE ON HIGHWAY, LOST CONTROL AND WAS BARLEY ABLE TO STOP TRUCK AFTER RIGHT LOWER CONTROL ARM BROKE IN HALF. BALL JOINT WAS ALSO COMPLETELY OUT OF SOCKET. I DON'T SEE HOW SOMETHING THIS DANGEROUS AND UNSAFE CAN HAPPEN WHILE DRIVING.
Other or unspecified, May 25, 2017
WHEN I NOTICE MY CAR WASN'T RIGHT. 1-WHEN I WAS IN MOTION,EVERY TIME I ACCELERATED A BURNING SMELL CAME FROM THE INSIDE,HAD TO OPEN MY WINDOW BUT THE SMELL GOT STRONGER. 2-I NOTICE A YELLOISH BROWNISH STAIN ON THE PASSENGER SIDE WINDSHIELD. 3-WHEN I DROVE MY CAR AND GOT OUT OF CAR,THE BURNING SMELL WAS AROUND MY CAR.
Engine, May 25, 2017
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING 50 MPH, THE VEHICLE LOST POWER AND SLOWED DOWN INDEPENDENTLY. THE CONTACT STATED THAT AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE VEHICLE STALLED AND WAS ABLE TO BE RESTARTED. THE FAILURE RECURRED THREE MORE TIMES. THE VEHICLE WAS TAKEN TO AUTONATION FORD (ST. PETERSBURG 2525 34TH ST N, ST. PETERSBURG, FL 33713) WHERE THE DEALER WAS UNABLE TO DIAGNOSE THE VEHICLE OR REPLICATE THE FAILURE; HOWEVER, THE ALTERNATOR AND BATTERY WERE REPLACED. THE MANUFACTURER STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND MENTIONED THAT THEY WOULD CALL BACK TO INFORM THE CONTACT OF WHETHER THE VEHICLE'S WARRANTY WOULD BE EXTENDED. THE CONTACT ALSO CALLED A LEMON LAW HOTLINE AND WAS INFORMED THAT THE LAW DID NOT APPLY TO THE CASE. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.
Other or unspecified, May 21, 2017
WHILE DRIVING WITH AIR RECIRCULATING, CAN SMELL EXHAUST INSIDE CAR AT HIGHER RPM. WHILE ACCELERATING ON STRAIGHT HIGHWAY.
Other or unspecified, May 19, 2017
EVERY TIME I TURN ON THE A/C THERE IS A NASTY SMELL THAT COMES TO LIFE AND LINGERS FOR ABOUT 3 MINS. MY CAR WAS PURCHASED BRAND NEW AND THE SMELL HAPPENED RIGHT AWAY, I BRUSHED IT OFF AS NEW CAR SMELL BUT THIS IS THE 2ND SUMMER IN WHICH THE SMELL CONTINUES TO FILL THE AIR WHEN THE A/C IS ON. THIS ODOR SMELLS UNSAFE FOR ME AND MY KIDS. I HAVE RESEARCHED AND FOUND MANY MANY OTHERS HAVE COMPLAINED OF THE SAME THING. I CALLED THE SERVICE DEPT. IN WHICH THEY TOLD ME I HAVE TO BUY A NEW FILTER FOR MY BRAND NEW CAR. THIS DOESNT MAKE SENSE. I CALLED CUSTOMER SERVICE TO WHICH THEY SAID THEY CAN NOT ASSIST IN THIS MATTER. WHY HASNT THERE BEEN A RECALL YET? IF FORD CAN CONFIRM THIS ODOR IS HARMLESS THEN PLEASE SEND THE A LETTER STATING SO. I HAVE ASKED FOR THIS AND THEY STATE THEY CANNOT PROVIDE AS SUCH. EVERY TIME I TURN ON THE A/C I AM BREATHING IN FUMES OF UNKNOWN SUBSTANCES. HOW LONG BEFORE THE ODORS ARE FOUND TO BE HARMFUL AND THE DAMAGE TO MY HEALTH AND MY CHILDRENS HEALTH IS COMPROMISED? PLEASE HELP MAKE FORD RESPONSIBLE FOR THIS.
Engine, May 16, 2017
EXHAUST FUMES IN THE COCKPIT. AFTER PURCHASING THE VEHICLE (2ND OWNER) WE STARTED SMELLING EXHAUST SMELLS WHEN ACCELERATING ON TO THE INTERSTATE. THIS WOULD HAPPEN WITH MODERATE OR HIGHER ACCELERATION WITH 1 OR 2 OCCUPANTS OR MODERATE WITH FULL TANK OF GAS AND 4 OCCUPANTS AND LUGGAGE. DEALER PERFORMED TECHNICAL BULLETIN - NO FIX. DEALER THEN UPDATED COMPUTER SOFTWARE - NO FIX. DEALER THEN REPLACED ENTIRE EXHAUST SYSTEM - NO FIX. SERVICE MANAGER ADVISED HE WAS OUT OF OPTIONS AND I SHOULD CALL FORD CUSTOMER SERVICE AT 800-392-3673. FINALLY TALKED TO SAMANTHA WHO EVENTUALLY TOLD ME THERE WAS NOTHING FORD COULD DO BECAUSE THE NHTSA DID NOT CONSIDER THIS A SAFETY ISSUE.