2015 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,791 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Explorer model years with reports.
Of the 2015 reports, 37 involved a crash and 1 involved a fire. 98 people were injured.
What owners report most often
Recalls and investigations
Back over prevention, sensing system, cameraOct 13, 2025
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Campaign 25V695000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Suspension, rearApr 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Campaign 16V245000 on NHTSA.gov
Parking brakeJul 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Campaign 15V464000 on NHTSA.gov
Representative owner complaints
1,791 reports, newest first.
Structure, Jun 15, 2015
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING 30 MPH, THE PANORAMIC ROOF SHATTERED ONTO THE REAR SEAT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE PANORAMIC GLASS WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,354. MA 08/11/15 UPDATED 10/20/2017*CN
Power train, Other or unspecified, Fuel/propulsion system, Jun 15, 2015
DURING AND AFTER ACCELERATION AT ANY SPEED THERE IS A VERY STRONG SULPHUR SMELL IN THE CABIN OF THE VEHICLE. IT APPEARS TO ENTER FROM THE REAR OF THE VEHICLE AND IT MUST BE EXHAUSTED BY OPENING THE WINDOWS EVERY SINGLE TIME. THE FUMES CONTAIN CO2 AND ARE VERY DANGEROUS TO ALL WITHIN THE VEHICLE. ALL PASSENGERS COMPLAIN OF A LIGHT HEADACHE AND NAUSEA.
Suspension, Other or unspecified, May 15, 2015
RETURNING HOME FROM CHURCH WHEN ALL OF A SUDDEN I COULD NOT STEER THE CAR. IT WAS VEERING TO THE LEFT AND I COULD NOT STRAIGHTEN IT UP. THERE WAS A THUD AND DIRT AND DUST AND THE CAR STOPPED. GOT OUT AND THE FRONT LEFT SUSPENSION WAS ON THE GROUND. NO TICKET, NO NOTHING BECAUSE I DID NOT HIT ANYTHING. FORD HAS MADE A DECISION THAT IS WAS NOT A CAR FAILURE. WE ASK FOR THE FINDINGS OF THERE INSPECTIONS AND WAS TOLD THY DID NOT RELEASE THOSE TO THE CUSTOMER. WE REALLY WOULD LIKE TO SEE THEIR REPORT AS I DID NOT HIT ANYTHING AND WANT TO KNOW WHY THIS HAPPENED.
Electrical system, Structure, Apr 19, 2015
I AM GOING INTO THE 5TH MONTH OF LEASING MY 2015 FORD EXPLORER AND I AM NOT HAPPY WITH THIS VEHICLE. CURRENTLY THE ODOMETER READS 2,100 MILES AND THEY WERE NOT ENJOYABLE MILES. I HAVE TO SAY THAT THIS 2015 EXPLORER HAS THE WORST DESIGN ON THE INSIDE THAT I'VE EVER SEEN. THE OUTWARD VISIBILITY FROM THE DRIVER'S SEAT FOR THE FRONT AND REAR OF THIS VEHICLE IS SEVERELY COMPROMISED BY THE HUGE C PILLARS WHICH CREATE BLIND SPOTS WITHIN THE VEHICLE. ALTHOUGH THIS MODEL HAS BLIS, I'VE ALMOST BEEN IN 2 COLLISIONS BECAUSE I CANNOT SEE MY RIGHT SIDE REAR OR LEFT SIDE REAR DUE TO THE FAULTY DESIGN OF THE INTERIOR OF THE VEHICLE. THE BLIS SYSTEM DID NOT WARN ME THAT THERE WAS A TRACTOR TRAILER APPROACHING ME ON THE LEFT SIDE. THIS IS A PROBLEM THAT THE DEALER CANNOT REMEDY. THIS IS A FACTORY DESIGN FLAW THAT IS GOING TO GET SOMEONE SERIOUSLY INJURED OR KILLED BECAUSE THE DRIVER CAN'T SEE WHAT'S COMING. THE BLIS IS USELESS. NAVIGATING THROUGH TIGHT SPACES IS ALMOST IMPOSSIBLE BECAUSE YOU CANNOT SEE THE FRONT END TO JUDGE YOUR DISTANCE BETWEEN VEHICLES/OBJECTS AND THE WIDE FRONT PILLARS ALSO ADD TO THE FRUSTRATION OF TRYING TO SEE WHAT'S ON THE SIDE OF THE VEHICLE. THE BLOWER MOTOR FOR THE HEATING/AC SYSTEM JUST TURNS OFF AS WELL AS THE DASHBOARD CLUSTER LIGHTS AND THEN COMES BACK ON AFTER 10 - 15 SECONDS. THIS HAS OCCURRED A FEW TIMES. THERE IS A BURNING SMELL INSIDE THE VEHICLE UPON START UP. NOT SURE IF IT'S EXHAUST GAS ENTERING THE VEHICLE OR IF IT'S SOMETHING IN THE HEATER/AC SYSTEM. (I WAS TOLD AT THE DEALERSHIP THAT THIS IS A COMMON PROBLEM AND WILL DISSIPATE AFTER A FEW THOUSAND MILES). NOT THE ANSWER THAT I WANTED TO HEAR. I DO NOT FEEL SAFE DRIVING THIS VEHICLE. THE SENSATION OF NOT FEELING SAFE WHILE DRIVING MAKES FOR UNSAFE DRIVING. MY LIFE AND THE LIVES OF MY PASSENGERS AND OTHER MOTORISTS IS OF MY UTMOST CONCERN. I AM RETURNING THIS SUV TO FORD. *TR
Service brakes, Apr 15, 2015
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THE BRAKE LINE ON THE FRONT PASSENGER AND FRONT DRIVER SIDE FRACTURED. THE VEHICLE WAS TOWED TO A DEALER WHO DIAGNOSED THAT THE FRONT BRAKE LINE NEEDED TO BE REPLACED. AN AUTHORIZED DEALER REPLACED THE FRONT DRIVER AND PASSENGER SIDE BRAKE LINES. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. THE VIN WAS NOT AVAILABLE.
Suspension, Mar 26, 2015
DRIVING HOME THE VEHICLE VEERED TO THE LEFT SUDDENLY AT APPROX 30 MPH. TRIED STEERING IT TO THE RIGHT BUT IT WOULD NOT. GOT OUT OF VEHICLE TO SEE THAT THE LEFT FRONT SUSPENSION WAS ON THE GROUND. IT HAD BROKEN AWAY FROM THE CAR WHERE IT HAD BEEN CONNECTED. LUCKILY I WAS NOT HURT JUST SHAKEN UP. IT HAD TO BE PUT ON A TOW TRUCK AND TAKEN TO FORD. *TR
Electrical system, Mar 13, 2015
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, ALL THE WARNING LIGHTS ILLUMINATED AND A WARNING ALARM CHIMED. THE VEHICLE STALLED AND WOULD NOT RESTART. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER WHO DIAGNOSED THAT THE COMMUNICATION MODULE NEEDED REPLACING. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Fuel/propulsion system, Mar 4, 2015
HORRIBLE ROTTEN EGG, BURNING SMELL WHEN ACCELERATING IN THE CABIN. HAVE TAKEN IT IN 3 TIMES AND THEY TELL ME IT WILL BURN OFF BETWEEN 10-15000 MILES. I CAN'T IMAGINE THAT THE FUMES IN THE CABIN ARE GOOD FOR ME AND MY FAMILY AND THE LACK OF CONCERN FROM FORD IS LAUGHABLE. WE HAVE CONTACTED FORD WITH MINIMAL, UNHELPFUL RESPONSES FROM THEM. ALONG WITH HEALTH CONCERNS, THE SMELL COMING OUT OF THE EXHAUST IS AWFUL AND PROBABLY SHOULD BE BROUGHT TO THE EPA. I ATTEMPTED TO DRIVE 2 NEW 2015 STRAIGHT OF THE TRAIN AND THEY BOTH WERE JUST AS BAD. THIS IS NOT AN ISOLATED PROBLEM. *TR
Engine and engine cooling, Feb 19, 2015
WHEN I PURCHASED THE 2015 EXPLORER I DROVE IT OFF THE LOT AND UP A HILL TO GO HOME. AS SOON AS WE STARTED UP THE HILL THE CAR FILLED WITH AN ACRID, SMOKY SMELL. THE KIDS AND I PULLED OVER BECAUSE WE THOUGHT THERE WAS SOMETHING WRONG. MY HUSBAND SAID IT WAS JUST "BREAKING THE CAR IN" SMELL. PLEASE NOTE I HAVE HAD NEW CARS BEFORE AND NEVER SMELLED SOMETHING THIS BAD. SO MY HUSBAND DROVE IT HOME WHILE THE KIDS AND I TOOK THE TRUCK. SINCE THAT TIME THE ACRID, SMOKY SMELL HAPPENS EVERY TIME THE CAR IS COLD AND THEN I GO UP A HILL. THE ENGINE IS ACCELERATING AND WORKING HARD. I WILL HAVE TO PAY MORE ATTENTION TO THE RPMS AT THE TIME. AT THE TOP OF THE HILL I SMELL THE "SMOKE SMELL." THIS HAPPENS DAILY ON A HILL I TRAVEL TO GO TO WORK. I THOUGHT THAT OVER TIME THE SMELL WOULD GO AWAY. NOW I HAVE 10,000 MILES ON THE CAR AND IT IS 8 MONTHS LATER AND THE SMELL IS STILL THERE. TOOK IT TO THE DEALERSHIP WHERE I BOUGHT IT AT THE 2,000 MILE MARK AND THEY CLAIMED THEY DID NOT SMELL THE ACRID SMELL. I AM NOW TAKING IT IN AGAIN. VERY DISAPPOINTED. *TR
Steering, Feb 2, 2015
FORD MOTOR CO. AND WORTHINGTON FORD OF LONG BEACH, CA ARE SELLING VEHICLES WITH DAMAGED/DEFECTIVE STEERING AND REFUSING TO FIX THE DEFECT(S). 1/25/2015 PURCHASED FORD EXPLORER (8 MILES ON VEHICLE); DAY AFTER PURCHASE, 1/26/2015, NOTICED PROBLEM WITH STEERING, PARKED VEHICLE, WOULD NOT DRIVE OR LET WIFE DRIVE. RETURNED VEHICLE IMMEDIATELY TO DEALER VIA ARMSTRONG TOWING (FLATBED) FOR REPAIRS/EVALUATION. WORTHINGTON FORD OF LONG BEACH: [XXX] ALL ACCUSED ME OF CAUSING THE DAMAGE; SAID IT ISN'T UNDER WARRANTY SERVICE AND WANTED TO CHARGE ME $600.00 TO FIX THE DAMAGED STEERING. THEY ALL REFUSED, INCLUDING [XXX], SERVICE MGR., TO GIVE ME A WRITTEN WORK ORDER/INVOICE WHEN VEHICLE WAS PICKED UP 1/30/2015. VEHICLE IS REMAINS IN AN UNSAFE CONDITION. DO NOT KNOW FULL EXTENT OF DAMAGE CAUSED BY FORD MOTOR CO. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine and engine cooling, Jan 28, 2015
UPON ACCELERATION MY 2015 FORD EXPLORER XLT HAS EXHAUST FUMES ENTERING INTO THE VEHICLE. IT HAPPENS WHEN I ACCELERATE WITH THE AC/HEATER IN THE OFF MODE. YOU CAN ALSO SMELL FUMES WITH THE AC/HEATER ON BOTH IN THE RECIRCULATE AND NON REC MODES. I HAVE ALREADY HAD THE VEHICLE IN THE FORD SHOP TWICE WITH THIS PROBLEM AND A TSB WAS PERFORMED WITH NO IMPROVEMENTS. FORD CRC STATED TO DRIVE THE VEHICLE WITH THE HEAT/AC ALWAYS ON TO PRESSURIZE THE CABIN TO KEEP FUMES FROM COMING IN. THE OWNERS MANUAL STATES IF YOU SMELL EXHAUST FUMES IN THE CABIN, DO NOT DRIVE THE VEHICLE. FORD HAS NO ANSWER TO THIS ISSUE. *TR
Fuel/propulsion system, Jan 21, 2015
BOUGHT VEHICLE, LEFT DEALERSHIP, DROVE APPROX 13 MILES, PARKED TRUCK WHILE RUNNING, AS MY SON AND I WAITED FOR MY WIFE OUTSIDE OF A STORE... WE NOTICED A BAD FUME SMELL. MY WIFE GOT IN THE CAR AND ASK WHAT'S THAT SMELL? I PASSED OFF AS MAYBE PROTECTIVE OILS BURNING OFF NEW PARTS. NEXT DAY I CAME HOME FROM WORK 12 MILES AWAY. AGAIN VEHICLE IN PARK WAITING FOR MY WIFE TO MEET ME OUTSIDE AS WE WERE GOING STRAIGHT TO THE STORE.... THE SMELL RETURNED! WE DROVE TO GET LUNCH MEAT 2 MILES. IT GOT WORSE AS I DROVE. I NOTICE AS SOON AS I TURNED THE HEAT DOWN A BIT... THE SMELL GOT WORSE. MAYBE BECAUSE THIS ALLOWS MORE OUTSIDE AIR TO BLEND? AFTER THIS I WAS SURE THIS WAS A BIG PROBLEM. I SEARCHED THE WEB FOR FORD EXPLORER FUMES AND WAS SHOCKED TO SEE ALL OF THE COMPLAINTS LAWSUITS AND MEDIA THIS HAS GOTTEN! HOW COULD I NOT HAVE HEARD ABOUT THIS? I'M QUITE SURE THERE ARE PLENTY OF PEOPLE WHO HAVEN'T COMPLAINED ! I DON'T WANT TO BELIEVE THE TRUCK I FELL IN LOVE WITH HAS THIS HUGE PROBLEM! I'M RETURNING IT! NO REPAIRS! DON'T WANT IT! SOMETHING NEEDS TO BE DONE! I FELT SICK AND DIZZY AFTER A SHORT DRIVE! PLEASE BELIEVE ME! THIS IS BAD! *TR
Engine, Jan 9, 2015
PURCHASED A BRAND NEW 2015 FORD EXPLORER. ALMOST IMMEDIATELY BEGAN SMELLING EXHAUST FUMES. CONCERNED THAT THIS WASN'T "NEW CAR BREAK-IN", I PURCHASED A CARBON MONOXIDE DETECTOR WITH MEMORY. OVER A COUPLE OF WEEKS OF DRIVING THE DETECTOR REGISTERED 97 PPM AT PEAK. AFTER CHECKING ON THE INTERNET, I FOUND OTHERS THAT HAVE HAD A SIMILAR PROBLEM. *TR
Service brakes, Dec 15, 2014
I WAS DRIVING YESTERDAY AND A MESSAGE POPPED UP "TERRAIN MANAGEMENT SYSTEM FAULT" AND THEN ALL OF A SUDDEN, A CHECK BRAKES MESSAGE SHOWED, LEAVING THE BRAKE INDICATOR, ABS MESSAGE SAYING IT IS OFF AND AN "AWD OFF" MESSAGE. THIS HAPPENED REPEATEDLY EVEN AFTER TURNING THE CAR OFF FOR HOURS AND RESTARTING. PICTURES WERE TAKEN OF THE MESSAGES AND IT WAS DROPPED AT THE SERVICE DEPARTMENT OF THE LOCAL FORD DEALERSHIP. THEY ORIGINALLY THOUGHT IT WAS A BAD ABS SENSOR, BUT UPON FURTHER INVESTIGATION, SOMETHING IS REALLY WRONG IN THE COMPUTER AND SOME OTHER MODULES, THEY DID NOT EVEN GIVE US A TIME FRAME FOR COMPLETION. THIS IS NEXT YEARS MODEL AND WE HAVE ONLY OWNED IT FOR 1 MONTH, NOT A GOOD SIGN. NOT SURE IF OTHER PEOPLE ARE HAVING THIS ISSUE, BUT THEY MIGHT SOON. THE DEALERSHIP WOULD ALSO NOT SAY IF IT WAS/IS DANGEROUS TO DRIVE WITH ALL OF THE ERRORS POPPING UP. *TR
Exterior lighting, Dec 3, 2014
THE EXTERIOR LIGHTS DON'T WORK THAT GREAT IT LOOKS LIKE SOME PAINTED A BLACK LINE IN THE WINDSHIELD AND WE CAN'T SEE ABOVE THAT LINE. VERY DANGEROUS. I AM VERY DISAPPOINTED IN THE LIGHTS. I HAD AN EDGE BEFORE AND WE COULD SEE SO MUCH BETTER. *JS
Electrical system, Oct 27, 2014
MY 2015 FORD EXPLORER (VIN #[XXX]), WHICH HAS LESS THAN 3,000 MILES ON IT, JERKED VIOLENTLY AND STALLED AT 70 MPH ON FRIDAY, OCTOBER 17, 2014 WHEN MY PARTNER [XXX] WAS DRIVING IT. AFTER THE SUDDEN JERK EVERY LIGHT ON THE DASH LIT UP WITH WARNING LIGHT INDICATORS. THE CAR STARTED ROUGHLY THREE MINUTES LATER LIKE NOTHING HAD HAPPENED. WE'RE LUCKY [XXX] WAS IN THE RIGHT LANE ON I-75 AND WASN'T KILLED. I TOOK THE CAR LATER THAT DAY FOR IN-TOWN DRIVING ONLY AND IT HAPPENED 3 ADDITIONAL TIMES WITHIN 2 MILES FROM MY HOME (WITH THE SAME VERY STRONG JERKING - ALMOST LIKE YOU'VE BEEN REAR-ENDED). WE THEN HAD IT TOWED TO ROYAL OAK FORD IN ROYAL OAK, MICHIGAN. THE SERVICE MANAGER WAS UNABLE TO DETERMINE WHAT CAUSED THE INCIDENTS TO OCCUR, AND I PICKED UP THE VEHICLE ON FRIDAY 10/24. BOTH THE SERVICE MANAGER AND [XXX] AT FORD (EXTENSION[XXX]) STATED THAT THEY'D BE NERVOUS TO DRIVE THE VEHICLE, BUT FORD DOESN'T INTEND TO DIG FURTHER OR GET ME INTO A DIFFERENT VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR