2016 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 2,452 owner complaints filed for this model year. This is the 2nd highest complaint count among 26 Explorer model years with reports.
Of the 2016 reports, 39 involved a crash and 14 involved a fire. 59 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, bodyMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Campaign 25V347000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
SeatsNov 29, 2017
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
In the event of a crash, a seat occupant that is not properly restrained has an increased risk of injury.
Ford will notify owners, and dealers will inspect the tightness of the power seat track upper pivot link bolt, either applying threadlocker or replacing the lift link and hardware, free of charge. Interim letters are expected to go out January 15, 2018. Owners will receive a second notice when the remedy becomes available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S40.
Campaign 17V767000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Seats, front assembly, reclinerJun 28, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
The seat back may not adequately restrain the occupant during a crash, increasing the risk of injury.
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall begin on August 18, 2016. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 16C11.
Campaign 16V475000 on NHTSA.gov
Engine and engine cooling, engineMar 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Overheating of the engine block increase the risk of a fire.
Ford will notify owners, and dealers will replace the engine block heater, free of charge. Dealers will also inspect and replace the electrical cord, as necessary. The recall began on May 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S14. Note: Owners should not use the engine block heater until the vehicle has been remedied.
Campaign 16V183000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingSep 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
If the fuel tank separates from the vehicle, a fuel leak may occur, increasing the risk of a fire.
Ford will notify owners, and dealers will tighten the fuel tank attachment bolts, as necessary, free of charge. The recall began on October 19, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S26.
Campaign 15V605000 on NHTSA.gov
Parking brakeJul 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Campaign 15V464000 on NHTSA.gov
Representative owner complaints
2,452 reports, newest first.
Steering, Dec 25, 2020
ELECTRONIC POWER STEERING HAS FAILED WHILE VEHICLE WAS IN MOTION TURNING ON A HIGHWAY. IT WAS IMPOSSIBLE TO TURN THE VEHICLE OFF THE ROADWAY DUE TO LOSS OF POWER STEERING.
Steering, Dec 22, 2020
POWER STEERING BEGAN TO GO WHEN I WAS DRIVING ON A HIGHWAY, MAKING ME FEEL LIKE I WAS LOSING CONTROL. WAS ABLE TO GET CAR HOME AND ENDED UP COMPLETELY LOCKING UP NEEDING TO BE TOWED FROM MY DRIVEWAY. I NEED TO HAVE STEERING RACK REPLACED FOR OVER $1800 JUST FOR THE PART ON A VEHICLE WITH ONLY 80,000 MILES ON IT.
Steering, Dec 20, 2020
WHILE OPERATING VEHICLE AT HIGH SPEEDS THE ADVANCETRAC LIGHT, TRACTION CONTROL LIGHT, AND NO STEERING ASSIST LIGHT CAME ON. BEFORE I COULD GET OFF THE INTERSTATE I LOST MOST OF MY STEERING. LUCKILY IT WAS AT NIGHT AND NOT TO MANY ON THE INTERSTATE. IT WAS AN EXTREMELY DANGEROUS SITUATION FOR MYSELF AND MY FAMILY. VERY LUCKY WE DIDN'T GET IN A SERIOUS ACCIDENT. IT WAS WORSE THAN LOOSING POWER STEERING WITH A HYDRAULIC POWER SYSTEM. THERE WAS NO CONTROL AVAILABLE WHILE TRYING TO GET OVER.
Electrical system, Air bags, Seat belts, Dec 18, 2020
THERE IS AN SRS AIRBAG WARNING LIGHT ON THE DASHBOARD THAT USED TO INTERMITTENTLY DISPLAY. NOW IT IS ON CONSISTENTLY WHEN THE VEHICLE IS DRIVEN. IT IS DUE TO A CIRCUIT FAILURE OR A BROKEN CORD LEADING TO THE DRIVER SIDE MIDDLE ROW SEATBELT AIRBAG. DIRECTLY FROM SITE: HTTPS://FORD.OEMDTC.COM/1203/AIR-BAG-WARNING-LIGHT-ILLUMINATED-WITH-DTC-B141B-B141C-2014-2016-FORD-EXPLORER TSB 16-0001 AIR BAG WARNING LIGHT ILLUMINATED WITH DIAGNOSTIC TROUBLE CODE (DTC) B141B AND/OR B141C THIS IS NOT NORMAL WEAR AND TEAR BUT A SAFETY ITEM DESIGN BY FORD THAT HAS FAILED IN THE VEHICLE. FORD DEALERSHIP CLAIMS THAT THIS IS NOT WARRANTY FAILURE. BUT SOUNDS LIKE AN ELECTRICAL AND SAFETY ISSUE TO ME...WHICH SHOULD BE COVERED UNDER WARRANTY. THE TRUTH TO THE MATTER IS...FORD DOES NOT CARE THAT A POTENTIALLY HIGH RISK PROBLEM HAS BEEN IDENTIFIED AS A FAILURE ON THE COMPANY'S END BUT THEY DON'T CARE ENOUGH TO DO ANYTHING ABOUT IT. WELL..OTHER THAN CHARGE THE CUSTOMER CLOSE TO $1000 OUT OF POCKET TO FIX FOR A POOR DESIGN ON FORD'S END. THE FORD DEALERSHIP SERVICE DEPARTMENT DOES NOT KNOW HOW THIS SAFETY FEATURE BROKE. IF WE WERE TO GET IN AN ACCIDENT WHILE THE AIRBAG IS IN THIS STATE, IT WOULD NOT DEPLOY AND THE LIVES OF ALL PASSENGERS IN JEOPARDY!
Steering, Dec 18, 2020
I WAS DRIVING TO WORK AND MY CAR MADE A SCREECHY SOUND ONCE I GOT ON THE HIGHWAY AND WENT 45 OR OVER THE STEERING WHEEL STARTED TO SHAKE. IN A WAY IT FELT THE STEERING WHEEL OR THE PART THAT HOLDS THE FRONT TIRES WAS LOOSE. IT FELT LIKE IF I WENT ANY FASTER I'D LOSE CONTROL OF THE CAR.
Power train, Dec 16, 2020
WHENEVER PUTTING THE VEHICLE INTO REVERSE THERE WILL BE A LOUD POP AND WILL SLAM INTO GEAR. SIMILARLY WILL HAPPEN WHEN SHIFTED INTO DRIVE. THEN WHEN CHANGING GEARS FROM SECOND TO THIRD THE VEHICLE WILL HESITATE SWITCHING GEARS AND THE RPM WILL GO INTO THE 5000 RPM. WILL HAPPEN USUALLY WHEN SHIFTING AGAIN INTO A HIGHER GEAR. USUALLY CAN DRIVE AROUND FIVE TO TEN MILES AND WILL SORT ITSELF OUT. HOWEVER IF YOU ARE ENTERING TRAFFIC ESPECIALLY A BUSY ROAD SYSTEM THIS MAY NOT ALLOW YOU TO ACCELERATE TO A SAFE SPEED SINCE THE GEARS NOT SHIFTING WILL CAUSE THE VEHICLE TO STALL AND NOT ACCELERATE.
Steering, Dec 10, 2020
I STARTED HEARING A GRINDING NOISE WHEN TURNING THE VEHICLE IN EITHER DIRECTION IN REVERSE LAST WEEK. I TOOK A LITTLE TRIP ON DEC. 5 2020, GOING UP TO THE MOUNTAINS. IT GOT WORSE WHILE STEERING MY VEHICLE ON A MOUNTAIN ROAD. I MADE AN APPOINTMENT ON DECEMBER 7 TO THE LOCAL DEALER. MY WIFE WAS DRIVING AT 50 MPH WHEN THE STEERING STARTED TO LOCK UP AND ALMOST CAUSED A COLLISION.THAT'S WHEN WE DECIDED IT IS A SAFETY ISSUE TO DRIVE THIS VEHICLE SO WE TOOK IT TO THE DEALER ASAP AND WAS HANDED A REPAIR COST OF 2620.00 TO REPAIR STEERING GEAR ASSEMBLY . THE VEHICLE HAD ONLY 47,700 MILES ON MY 2016 FORD EXPLORE XLT. IT IS NOW AT THE LOCAL FORD DEALER ON DECEMBER 9, 2020 AWAITING COMPLETION OF REPAIR AS VEHICLE IS NOT DRIVE-ABLE UNTIL REPAIRED. MY WIFE WAS ON THE HIGHWAY DRIVING WHEN SHE ENCOUNTERED ERRATIC BEHAVIOR FROM THE STEERING WHEEL GOING 50MPH. MY PARTS TOTAL FOR REPAIR IS 1,840.44 WITH LABOR TOTAL IS 2,620.00 WITH PARTS.
Air bags, Dec 7, 2020
I TOOK MY VEHICLE IN FOR AN AIRBAG LIGHT AND WAS TOLD THAT THE WIRE ASSEMBLY LOCATED UNDER THE REAR SEAT WAS DAMAGED/FAULTY. THIS SEEMS TO BE A VERY COMMON ISSUE (SEE LINKS BELOW) THAT REQUIRED ME TO REPLACE THE WIRING AND WAS NOT COVERED UNDER WARRANTY BUT IS A SAFETY ITEM THAT IS WELL DOCUMENTED BY OTHERS IN ONLINE FORUMS. HTTPS://FORD.OEMDTC.COM/1203/AIR-BAG-WARNING-LIGHT-ILLUMINATED-WITH-DTC-B141B-B141C-2014-2016-FORD-EXPLORER?FBCLID=IWAR1IAMT7GHXQIAJF_Q3ETH7XLFE011S14V7P3JBMQQF1BY4XP1GP55U5F-E HTTPS://WWW.CARPROBLEMZOO.COM/FORD/EXPLORER/AIR-BAG-LIGHT-ON-PROBLEMS.PHP?FBCLID=IWAR32W-NNT2R2ESUV-5JM3H5ULS1FW4OQUHGPXWVRW5DLBBVOTZ4ED5OR69M
Suspension, Dec 7, 2020
I RECEIVED A RECALL NOTICE FROM FORD ON THURSDAY. EVERYTIME I CALL TO MAKE A SERVICE APPOINT, I TOLD RECALL COMPUTERS ARE DOWN.
Steering, Engine, Fuel/propulsion system, Dec 4, 2020
THE VEHICLE WITHOUT WARNING , JUST SHUTS OFF. EVEN WHILE GOING 65 MPH ON A HIGHWAY. IF YOUR LUCKY, YOU CAN COAST OFF THE HIGHWAY BEFORE YOU ARE HIT . FORD REFUSED TO FIX EVEN THOUGH UNDER WARRANTY. SO I HAD TO SELL IT SO I WOULDN'T BE KILLED. HUNDREDS IF NOT THOUSANDS HAVE COMPLAINED ABOUT THE SAME THING.
Steering, Dec 3, 2020
48K MILES PLATINUM EDITION , STEERING WHEEL BEGAN STICKING. RECENTLY STARTED PULLING HARD TO THE RIGHT AT TIMES. HAD IT LOOKED AT AND IT LOOKS LIKE AS WITH MANY MANY OTHERS LIKE IT, THE THE RACK AND PINION NEEDS TO REPLACED. FORD SHOULD BE FORCED TO RECALL THE CARS AND FIX THE PROBLEM. THERE ARE LITERALLY HUNDREDS OF PEOPLE WITH THE SAME PROBLEM. WHEN IS THE NHTSA GOING TO STEP UP AND DO SOMETHING? AFTER PEOPLE START DYING?
Air bags, Seat belts, Dec 1, 2020
UPON STARTING MY CAR FOR THE THIRD TIME THAT DAY MY AIR BAG LIGHT CAME ON AND DOES NOT GO OFF. I ALSO HAVE A PROBLEM WITH IT OCCASIONALLY NOT REGISTERING MY DRIVERS SEATBELT AS BUCKLED OR UNBUCKLED.
Air bags, Nov 30, 2020
S AIR BAG LIGHT IS ON, CHECK AND ADVISE SRS AIRBAG LIGHT IS ON. MANUFACTURER AND DEALERSHIP ARE AWARE OF THE ISSUE AND HAVE A TSB FOR THE ISSUE BUT ARE NOT COVERING UNDER VEHICLE WARRANTY OR RECALL. INSTEAD THEY ARE CHARGING FOR TROUBLE SHOOTING TO LOOK UP THE CODE AND THEN OFFERING TO LOOK INTO REPLACING PARTS TO GET THE SYSTEM WORKING AGAIN UNDER THE ALREADY ISSUED TSB FOR THE FAULTY SAFETY SYSTEM. THIS IS THE DESCRIPTION PROVIDED: VERIFIED CONCERN. RAN EEC TEST, FOUND B141C STORED IN RCM, SECOND ROW INFLATOR CONTROL SEAT BELTS. RAN OASIS, TSB 16-0001 APPLIES HOWEVER NOT COVERED UNDER ACTIVE CONTRACTS CPO POWERTRAIN.
Steering, Nov 29, 2020
ON SEVERAL OCCASIONS WHEN I GO TO START THE VEHICLE I GET A MESSAGE ON THE LEFT SIDE OF THE DASH CLUSTER THAT SAYS " STEERING ASSIST FAULT FAILURE, SEEK SERVICE." THE VEHICLE WON'T START. AFTER I KEEP PRESSING THE START BUTTON IF WILL START. I CARRIED IT TO THE DEALER ( PARADISE FORD IN COCOA, FL) AND THEY SAID THERE WERE NO CODES IN THE SYSTEM BUT DID SAY THERE WERE A LOT OF PROBLEMS WITH THE STEERING FAILURE ON THAT MODEL AND WOULD COST AROUND $2,500.00 TO REPAIR OUT OF MY POCKET. THE VEHICLE ONLY HAS A LITTLE OVER 5,000 MILES ON IT AS OF 11/29/20.
Air bags, Nov 26, 2020
MY AIRBAGS LIGHT IS ON AND NONE WILL DEPLOY IN THE EVENT OF AN ACCIDENT AND IS NOT COVERED BY ANY WARRANTY. UNACCEPTABLE AND VERY DANGEROUS MANY OWNERS ARE REPORTING THIS ISSUE. HTTPS://WWW-ODI.NHTSA.DOT.GOV/VEHICLECOMPLAINT/
Engine, Nov 22, 2020
WHEN ACCELERATING AN ODOR LIKE BURNT HAIR OR ELECTRICAL ENTERS THE CABIN. FORD DID PERFORM RECALL WORK BUT THE ODOR STILL ENTERS THE CABIN.
Steering, Air bags, Nov 19, 2020
WHEN BACKING OUT OF MY DRIVEWAY AND TURNING SLOWLY THERE IS A POPING NOISE AND MY STEERING WHEEL LOCKED UP MULTIPLE TIMES. BEFORE THIS I SPENT 1000 BUCKS TO GET THE WIRING HARNESS FOR AIR BAGS REPLACED. NONE OF THEM WORK FORD WOULD NOT COVER IT BECAUSE THERE IS NOT A RECALL.
Steering, Other or unspecified, Nov 17, 2020
WHEN I GO TO TURN, IT CONTINUES TO POP. THE TIE RODS HAVE BEEN REPLACED ALONG WITH RACK AND PINION BUT YOU COULD BE STOPPED AND APPLYING BRAKE AND TURN WHEEL AND IT POPS.
Engine, Nov 16, 2020
MY WATER PUMP HAS GONE OUT AND APPARENTLY THIS HAS NOT BEEN THE ONLY ONE.
Electrical system, Air bags, Seats, Nov 11, 2020, fire
ON AUGUST 20, 2020, MY VEHICLE HAD LAST BEEN DRIVEN AROUND 12 NOON. IT SAT IN THE DRIVEWAY WITH ALL OF US HOME. MY SON WENT TO GET IN THE VEHICLE AROUND 6:30 PM. SMOKE POURED OUT, THE SEAT WAS SMOLDERING AND FLAMES CAME UP. WE COULDN'T PUT THE FIRE OUT WITH EXTINGUISHER. FIRE DEPARTMENT PUT HOSE ON SEAT. FIREMEN STATED THEY SEE THIS OFTEN WITH HEATED/AIRCONDITIONED SEATS THAT MALFUNCTION AND BURN UP OR CAUSE FIRE. FIREMEN STATED THEY COULD TELL THE WAY IT LOOKED "LIKE ALL THE OTHER HEATED /AIR CONDITIONED SEATS THAT IGNITE THAT THEY SEE OFTEN". INSURANCE COMPANY SAYS CAR IS TOTALED SINCE HOSE WAS PUT ON IT. FORD WILL NOT WORK WITH ME. NO ONE LEFT ANYTHING BURNING IN THE SEAT OR SMOKED IN THE CAR. I BELIEVE THE CAR HEATED/AIR CONDITIONED SEAT MALFUNCTIONED AND FORD SHOULD HELP. I HAD PURCHASED BUMPER TO BUMPER WARRANTY FROM DEALERSHIP. WARRANTY COMPANY SAYS IF A CAR CATCHES FIRE, WARRANTY IS VOIDED, EVEN IF CAR MALFUNCTIONED CAUSING THE FIRE. INSURANCE COMPANY IS TRYING TO PAY AS LEAST AMOUNT AS POSSIBLE. THIS WAS A WELL CARED FOR, VERY NICE CAR. I BELIEVE IT MALFUNCTIONED. FORD MOTOR COMPANY SENT ME A LETTER SAYING THEY HAD THE DEALERSHIP TAKE PICTURES, AND THEY FEEL IT HAD SOMETHING LEFT BURNING ON THE SEAT. NO ONE LEFT ANYTHING BURNING ON THE SEAT. IN THE LETTER FORD MOTOR COMPANY SENT ME BY EMAIL, THEY STATE THEY INSPECTED THE CAR. THEY NEVER CAME TO SEE THE CAR IN PERSON. THEY ONLY HAD THE SERVICE STAFF TAKE PICTURES. THE CAR WAS SITTING IN THE DRIVEWAY ALL AFTERNOON. I ALSO BACKED OUT OF THE DRIVEWAY IN MY SUBARU AT 5:00 PM AND DID NOT SMELL OR SEE SMOKE AS I LEFT.. THE PASSENGER SEAT THAT IGNITED ITSELF HAD A STACK OF BUSINESS PAPERS AND SOME SOCCER GEAR THAT COULD HAVE OVERHEATED IF THE SEAT WAS MALFUNCTIONING TOO. THE SEAT IGNITED BY ITSELF. AS A CONSUMER I DESERVE TO BE ASSISTED. I WOULD LIKE THE CAR REPAIRED OR REPLACED W/SIMILAR CAR.*DT CONSUMER STATED VEHICLE WAS TOTALED AND SETTLEMENT WAS OFFERED BY THE INSURANCE COMPANY. VEHICLE WAS TOWED TO THE DEALERSHIP. *JB
Tires, Nov 9, 2020
TL* THE CONTACT OWNS A 2016 FORD EXPLORER EQUIPPED WITH HANKOOK TIRES, TIRE LINE: VENTUS S1 NOBLE 2, TIRE SIZE: 255/50/R20, DOT NUMBER: 5MNC 1A H 0716. THE CONTACT BECAME AWARE OF TREAD SEPARATION ON ALL FOUR TIRES. THE CONTACT STATED THAT THE FAILURE WAS MORE SEVERE ON THE TWO FRONT TIRES. THE VEHICLE WAS NOT TAKEN TO HAVE THE TIRES REPLACED. THE CONTACT ALSO STATED THAT THE TIRES FAILED TO MAINTAIN THE PROPER TIRE PRESSURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,132.
Seat belts, Nov 7, 2020
RANDOMLY ONE OF THE CAPTAIN CHAIRS SEAT BELTS NO LONGER BUCKLES. IT'S A AIRBAG SEATBELT WITH A DIFFERENT TYPE OF LATCH. WE HAVE NUMEROUS PROBLEMS WITH THESE TYPE OF BUCKLES SINCE WE BOUGH THE VEHICLE. THEY HAD TO REPLACE THE WHOLE HOUSING UNIT ON THE OTHER SIDE WITHIN THE FIRST 6 MONTHS BECAUSE IT JUST FELL APART.
Steering, Suspension, Nov 5, 2020
WHILE MOVING THE STEERING WHEEL THERE IS A WEIRD CLUNK/POP NOISE AND FEELS A BIT LOOSE. SO THIS IS CONCERNING 66,000 MILES ON MY VEHICLE. ALSO THE FRONT SUSPENSION IS VERY ROUGH AND I HAVE TAKEN VERY GOOD CARE. DEALERSHIP WAS NOT SURE WHAT IT WAS BUT STATED IT WAS SAFE
Steering, Nov 5, 2020
POWER STEERING LOCKED UP , WELL ITS ELECTRIC STEERING .AND THE WARRING LIGHTS CAME ON TERRAIN ASSIST AND HILL ASSIST DISABLED, SERVICE ADVANCE TRAC ,STEERING LOSS , I WAS TRAVELING ON THE FREEWAY DOING ABOUT 70 MILES AN HOUR WHEN THIS HAPPED I ALMOST LOSS CONTROL OF THE VEHICLE . THERE ARE SO MANY COMPLAINTS ABOUT THIS PROBLEM WITH THE FORD EXPLORE STEERING ISSUSE .
Power train, Electrical system, Engine, Nov 5, 2020
WITHIN 10 DAYS OF BUYING IT BRAND NEW I'VE HAD ELECTRICAL PROBLEMS. REPLACED BACK UP SCREEN WITHIN THOSE 10 DAYS EVEN THOUGH THEY DIDN'T FIND ANYTHING WRONG. STILL CONTINUES. MULTIPLE ISSUES WITH THE POWER TRAIN. NOW I'VE BEEN OUT OF A CAR FOR 2 WEEKS BECAUSE I MIGHT NEED A NEW TRANSMISSION AT 65,000 NO LONGER UNDER WARRANTY. HOW CAN I PAY $38,000 AND IT GOES BAD INSTANTLY? NO HELP FROM FORD OR DEALER. MY GEARS ARE STALLING AND NOT SHIFTING CORRECTLY OR PICKING UP SPEED. I DRIVE LIKE AN OLD LADY AND TAKE CARE OF THIS CAR LIKE IT'S BRAND NEW. I WILL NEVER BUY A FORD AGAIN AND WILL TELL ANYONE WHO WILL LISTEN NOT TO DO THE SAME.