2016 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 2,452 owner complaints filed for this model year. This is the 2nd highest complaint count among 26 Explorer model years with reports.
Of the 2016 reports, 39 involved a crash and 14 involved a fire. 59 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, bodyMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Campaign 25V347000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
SeatsNov 29, 2017
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
In the event of a crash, a seat occupant that is not properly restrained has an increased risk of injury.
Ford will notify owners, and dealers will inspect the tightness of the power seat track upper pivot link bolt, either applying threadlocker or replacing the lift link and hardware, free of charge. Interim letters are expected to go out January 15, 2018. Owners will receive a second notice when the remedy becomes available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S40.
Campaign 17V767000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Seats, front assembly, reclinerJun 28, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
The seat back may not adequately restrain the occupant during a crash, increasing the risk of injury.
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall begin on August 18, 2016. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 16C11.
Campaign 16V475000 on NHTSA.gov
Engine and engine cooling, engineMar 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Overheating of the engine block increase the risk of a fire.
Ford will notify owners, and dealers will replace the engine block heater, free of charge. Dealers will also inspect and replace the electrical cord, as necessary. The recall began on May 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S14. Note: Owners should not use the engine block heater until the vehicle has been remedied.
Campaign 16V183000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingSep 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
If the fuel tank separates from the vehicle, a fuel leak may occur, increasing the risk of a fire.
Ford will notify owners, and dealers will tighten the fuel tank attachment bolts, as necessary, free of charge. The recall began on October 19, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S26.
Campaign 15V605000 on NHTSA.gov
Parking brakeJul 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Campaign 15V464000 on NHTSA.gov
Representative owner complaints
2,452 reports, newest first.
Steering, Feb 4, 2021
I WAS DRIVING ON THE HIGHWAY AND WHEN I BEGAN TO TURN OFF THE EXIT I BEGAN HEARING A LOUD GRINDING SOUND COMING FROM MY STEERING COLUMN. IT WAS ALSO EXTREMELY DIFFICULT TO TURN THE WHEEL. IAM GRATEFUL THAT MY YOUNG CHILDREN WERE NOT WITH ME AT THE TIME BECAUSE THE GRINDING WAS SUPER LOUND AND I WAS ABOSULTELY TERRIFIED THAT I WAS GOING TO CRASH. I IMMEDIATELY TOOK THE TRUCK TO MY LOCAL MECHANIC WHERE HE SAID THAT I SHOULD NOT BE DRIVING THR TRUCK AT ALL BECAUSE I COULD DEFINITELY CRASH AN KILL MYSELF OR ANY OTHERS AROUND ME. ALSO THAT IT IS GOING TO COST $2500.00 TO FIX THE PROBLEM. I JUST PURCHASE THIS TRUCK FROM AUTOFAIR FORD IN JULY 2020 FOR 20K AND 6 MONTHS LATER AM FORCED TO DUMP 2.5K INTO IT WHEN MONEY IS TIGHT AND MY FAMILY IS STRUGGLING AS IT IS...I AM EXTREMELY UPSET THAT THIS HAPPENED AND TO LEARN THAT THIS HAS HAPPENED TO THOUSANDS OF PEOPLE, YET THERE IS NO RECALL FOR THIS ISSUE. AOMETHING SHOULD BE DONT TO HELP ME AND MY FAMILY BY FORD MOTOR COMPANY THIS IS NOT ACCEPTABLE TO BE GOING BROKE BECAUSE OF THIS ISSUE AND THE CAR IS JUST 5 YEARS OLD.
Air bags, Feb 4, 2021
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAGS WARNING LIGHT REMAINED ILLUMINATED ON THE INSTRUMENTAL PANEL. THE CONTACT TOOK THE VEHICLE TO KOONS FORD OF ANNAPOLIS (2540 RIVA ROAD, ANNAPOLIS, MD 21401, (410-224-2100) TO HAVE A DIAGNOSTIC TEST PERFORMED. THE CONTACT WAS INFORMED THAT THE AIR BAGS ELECTRICAL CONNECTOR LOCATED UNDERNEATH THE DRIVER'S FRONT SEAT WAS CORRODED AND NEEDED TO BE REPLACED. THE DEALER INFORMED THE CONTACT OF MANUFACTURER COMMUNICATIONS NUMBER: 16-0001 AND PROVIDED AN ESTIMATE FOR THE COST OF THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.
Structure, Feb 2, 2021
PAINT BUBBLING AND PEELING AROUND FRONT EDGE OF HOOD SHOWING RUST UNDERNEATH. VEHICLE IS GARAGE KEPT AND CLEANED REGULARLY.
Other or unspecified, Feb 1, 2021
2016 FORD EXPLORER SMELLS LIKE CARBON MONOXIDE INSIDE OF THE VEHICLE WHEN DRIVING ,UNABLE TO DRIVE DUE TO BEING OVERCOME WITH CARBON MONOXIDE.
Visibility, Feb 1, 2021
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING, THE REAR GLASS EXPLODED WITHOUT AN IMPACT. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Air bags, Seats, Jan 28, 2021
MY DRIVER SIDE AIRBAG LIGHT IS ON MY DASH I HAVE PLUGGED IN AND UNPLUGGED ALL OF THE SEATBELTS RESET THE AIRBAG LIGHT AND IT STAYS OFF FOR A WHILE. THIS IS DEFINITELY A SAFETY ISSUE I UNDERSTAND IT IS EITHER A SENSOR OR THEY ARE HAVING PROBLEMS WITH THE WIRING HARNESS THIS SHOULD BE ADDRESSED IN A RECALL. THE FRONT PASSENGER SIDE SEAT WARMER/COOLER DOES NOT WORK, NOT SURE IF THAT ISSUE IS PART OF THE AIRBAG LIGHT PROBLEM.
Vehicle speed control, Jan 27, 2021
WE ARE DRIVING BACK FROM ZION NATIONAL PARK THEN IN THE FREEWAY SUDDENLY I LOST POWER LUCKILY IT WAS ON A DOWN HILL. I WENT ON THE SIDE OF THE ROAD THEN THEN COUPLE I STARTED RIGHT BACK. NOW AM AFRAID DRIVING IT FAR AWAY. FROM TIME TO TIME WHEN UPHILL IT JERK A BIT AND IT FEELS LIKE LOOSING POWER.
Fuel/propulsion system, Jan 24, 2021
DURING ACCELERATION CAR SMELLS LIKE ROTTEN EGGS ALL WINDOWS NEED TO BE OPEN TO VENT CAR AND ALL PASSENGERS GET NAUSEOUS. DEALER TRIED TWICE TO FIX PROBLEM BUT WITH NO SUCCESS.ITS GETTING IMPOSSIBLE TO DRIVE THE CAR ON HIGHWAY.FORD NEEDS TO DO SOMETHING ASAP.
Other or unspecified, Jan 24, 2021
TOOK A QUICK LOOK UP TOP AND MY SUNROOF WAS CLOSED CORRECTLY. I OPENED THE SUNROOF AND POURED SOME WATER INTO THE CHANNEL AND WATER SEEMS TO DRAIN DOWN THE HOLES CORRECTLY. I ALSO CLOSED THE ROOF ALL THE WAY AND SPRAYED IT WITH A GARDEN HOSE, AND DIDNT SEE ANY LEAKING. I CANT SEE WHERE AND WHY WATER WOULD BE LEAKING OUT OF THE OVERHEAD CONSOLE. DID A QUICK SEARCH ON YOUTUBE AND FOUND SOMEONE ELSE HAD THIS PROBLEM, BUT COULDNT FIND A SOLUTION
Steering, Jan 21, 2021
DRIVING 45MPH SUDDENLY LOST STEERING CONTROL, WAS ABLE TO DECELERATE AND GET OFF THE ROAD, THEN SLOWLY GET HOME. AFTER THIS IT SEEMED TO WORK FINE. HOWEVER, EVERY DAY, A LOUD POPPING CREAKING SOUND THAT YOU CAN EVEN FEEL IS COMING FROM THE ELECTRIC POWER-ASSIST STEERING. ESPECIALLY NOTICEABLE WHEN PULLING IN OR OUT OF A PARKING LOT/DRIVEWAY/GARAGE. LOCAL SHOP SAYS IT WILL COST ABOUT $2500 TO REPLACE THE ELECTRIC POWER-ASSIST STEERING RACK AND PINION, AND IT MUST THEN BE PROGRAMMED TO THE VEHICLE. THIS EXPLORER HAS 78,000 MILES ON IT. THANKS.
Air bags, Jan 21, 2021
BROKEN CLOCK SPRING CAUSING DISABLING OF AIRBAG PROTECTION. COST TO REPAIR $541.10
Engine, Jan 21, 2021
I PURCHASED A 2016 EXPLORER LIMITED FROM A FORD DEALER AND NOTICED IT WAS LOW ON COOLANT, WAS TOLD IT WOULD BE FILLED AND OF COURSE IT WASN'T, I FILLED IT MYSELF. A WEEK LATER IT WAS LOW AGAIN, TOOK IT TO A CHEVY DEALER AND WAS TOLD THE WATER PUMP IS LEAKING. I CONTACTED THE SELLING DEALER AND LEFT A VOICEMAIL AND NO ONE RETURNED MY CALL. I CALLED BACK A COUPLE WEEKS LATER AND WAS TOLD IT ISN'T COVERED UNDER THEIR 30 DAY/1000 MILE WARRANTY. I CONTACTED FORD AND WAS TOLD NO ASSISTANCE BECAUSE I'M NOT THE ORIGINAL OWNER, SHOULD THAT MATTER WITH 69500 MILES??? I WAS TOLD TO CALL A LOCAL DEALER MAYBE THEY CAN HELP ME. THE WATER PUMP ON THIS VEHICLE IS MOUNTED INTERNALLY AND DRIVEN BY THE TIMING CHAIN AND COST ABOUT 1500.00 TO REPLACE. SO FAR AFTER A USED PURCHASE I'LL HAVE $25,000 INTO A VEHICLE THEY MAY TURN INTO A BRICK. I HAVE BOUGHT AND LEASED SEVERAL NEW FORD VEHICLES AND THIS IS HOW THEY TREAT CUSTOMERS, INCLUDING HAVING RETIRED FAMILY MEMBERS.
Fuel/propulsion system, Jan 20, 2021
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING THE CONTACT TURNED ON THE HEAT IN THE VEHICLE AND SMELT AN DISTINCT ODOR COMING FROM THE VEHICLE. THE ODOR WAS STRONG THE CONTACT HAD TO ROLL DOWN THE WINDOW IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE FAILURE AS A CARBON MONOXIDE LEAKAGE. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 66,000.
Electrical system, Air bags, Jan 18, 2021
AIRBAG LIGHT HAS BEEN COMING ON INTERMITTENTLY FOR OVER 1 YEAR. DIAGNOSTIC TEST DETERMINED THERE IS A FAULTY CONNECTION TO THE 2ND ROW INFLATABLE SEATBELT SENSOR. FORD ISSUED A SERVICE BULLETIN TO REPLACE THE WIRE HARNESS PIG TAIL CONNECTION. WHEN THE AIR BAG LIGHT IS ILLUMINATED DUE TO THIS FAULTY CONNECTION, ALL OF THE AIR BAGS IN THE VEHICLE ARE DEACTIVATED. THIS IS EXTREMELY DANGEROUS, AND MY FAMILY HAS BEEN DRIVING THE CAR IN THIS CONDITION FOR OVER A YEAR. UPON FURTHER RESEARCH, NUMEROUS CASES EXIST REPORTING THE SAME ISSUE. PLEASE ADDRESS THIS SAFETY ISSUE.
Air bags, Jan 15, 2021
DRIVING DOWN THE ROAD AND THE AIR BAG LIGHT COMES ON AND NOW IT WONT GO OFF. IT STAYS ON 24/7. THIS IS AN ISSUE IN MANY 2016 FORD EXPLORERS AND IT HAS YET TO BE RECALLED. THIS IS A SAFETY ISSUE.
Steering, Power train, Other or unspecified, Jan 12, 2021
I TOOK MY 2016 FORD EXPLORER XLT ON DEC 29TH 2020 TO GET A OIL CHANGE ETC. THEY HAD THE VEHICLE ALL DAY EVEN THOUGH I TOOK IT IN AT 7AM. I PICK IT UP A 4:45 PM THEN DRIVE IT HOME BECAUSE I WORK FROM HOME I DID NOT DRIVE IT AGAIN UNTIL SATURDAY JAN 9TH 2021, WHILE DRIVING IT THAT MORNING I REALIZED THAT THE STEERING WHEEL WAS HARD TO STEER AND THE TRUCK WOULD MAKE NOISES WHEN I TURN THE STEERING IN EITHER DIRECTION. I TOOK IT IN TO THE DEALERSHIP THAT MORNING AND ASKED THE SERVICE CONSULTANT TO TAKE A LOOK AT IT. HE TOLD ME WHILE MY FATHER WAS ON THE PHONE THAT HE BELIEVES IT THE RACK AND PINION AND HE CAN'T TAKE IT BECAUSE THEY ARE BUSY AND IT'S OKAY FOR ME TO DRIVE IT. I ALSO TOLD HIM AT THAT TIME I AM SUPPOSED TO DRIVE OUT OF TOWN AND I WON'T BE BACK FOR AWHILE SO IF THERE IS A PROBLEM I RATHER LEAVE IT SO IT CAN BE FIXED. I HAVE DAMAGED ON MY C5 VERTEBRAE SO I CAN FEEL THE HARDNESS IN THE STEERING. HE ASSURED OR DISMISSED ME BUT HE SAID IT'S FINE. A FEW HOURS LATER THE STEERING WHEEL SEIZED UP AND THE DASHBOARD STARTED MAKING NOISE AND THE WARNING LIGHTS AND MESSAGES STARTED TO DISPLAYING. IT ALMOST KILLED BOTH MY MOTHER AND I ON THE HIGHWAY. IF YOU KNOW NYC HIGHWAY YOU KNOW THERE IS NO SHOULDERS. WHEN I PULLED OF THE ROAD THE STEERING WHEEL LOCKED UP AND I COULD NOT MOVE IT. I HAD TO PAY FOR THE TRUCK TO BE TOWED AND A UBER FOR MYSELF BACK TO THE DEALERSHIP AND THEN PAID FOR ME TO GET HOME. NOW THEY ARE TELLING ME THAT I HAVE TO PAY $2719.81 FOR THE RACK AND PINION REPAIR AND THE ALSO PAY FOR THE STRUT BEARING TO BE REPAIRED WHICH THEY HAVEN'T GIVEN ME THE PRICE FOR IT BECAUSE "IT WAS TOO MUCH TO GIVE ME BOTH PRICE AT ONCE." OH BY THE WAY, THIS IS THE SAME SERVICE CONSULTANT THAT TOLD ME IT WAS FINE FOR ME TO DRIVE AND ALMOST KILLED 2 GENERATION OF MY FAMILY AT THE SAME TIME. I AM PISSED!! NOW I SEE OTHER CUSTOMERS COMPLAINING ABOUT THE SAME ISSUE ON THERE SUV!!
Suspension, Other or unspecified, Jan 11, 2021
CAR WENT IN FOR RECALL NHTSA #20V675 AND DEALER INSPECTED VEHICLE AND INFORMED US, IT HAS FAILED INSPECTION AND WILL REQUIRE REPLACEMENT. THEY HAVE PARTS QUOTED AT 4-6 WEEKS OUT AND WE ASKED ABOUT A RENTAL VEHICLE AND WERE INFORMED THAT IT WOULD NOT BE COVERED. WE ASKED IF THE VEHICLE WAS SAFE TO DRIVE AND THEY WILL NOT STATE IT IS SAFE TO DRIVE, SO THEREFORE WE CANNOT DRIVE IT. CONTACTED FORD CUSTOMER SERVICE AND WERE INFORMED OUR RENTAL REQUEST WAS DENIED AND THEY WILL NOT SAY THE CAR IS SAFE TO DRIVE. WE CANNOT BE WITHOUT A CAR FOR 6 WEEKS AND CANNOT AFFORD A RENTAL FOR THAT AMOUNT OF TIME. FORD SHOULD COVER RENTAL WHEN PARTS ARE NOT AVAILABLE.
Suspension, Jan 6, 2021, crash
TL* THE CONTACT OWNED A 2016 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). THE VEHICLE TAKEN LOCAL DEALER KEVIN'S ROYAL FORD OF COOPERSTOWN (5069 NY-28, COOPERSTOWN, NY 13326:(607) 547-9924) AND HAD THE RECALL COMPLETED. THE CONTACT STATED WHILE DRIVING 45 MPH, WHEN THE VEHICLE'S TOE LINK DETACHED AND CRASHED INTO A GUARD RAIL AND DROVE INTO A DITCH. ALL 5 AIR BAGS DEPLOYED. THE CONTACT DID NOT SUSTAINED ANY INJURIES OR SEEK ANY MEDICATION ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE INSURANCE COMPANY DEEMED THE VEHICLE A LOSS. THE VEHICLE WAS TOWED TO A JUNKYARD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V675000(SUSPENSION) ON NOVEMBER OF 2020 AFTER THE ACCIDENT. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,300. *JS
Suspension, Jan 6, 2021
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V675000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED BEAU TOWNSEND FORD (1020 W. NATIONAL RD, VANDALIA, OH 45377, (937) 898-5841) TO SCHEDULE AN APPOINTMENT AND THE DEALER CONTACTED THE CONTACT BACK TO INFORMED HIM THAT THERE WERE NO PARTS AVAILABLE FOR THE RECALL REPAIR. THE CONTACT CONTACTED THE MANUFACTURER BUT THERE WAS NO RESPONSE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Service brakes, Jan 6, 2021
2016 FORD EXPLORER. CONSUMER WRITES IN REGARD TO BRAKE FAILURE WHILE DRIVING. *AS THE CONSUMER STATED AS A RESULT OF THE CONTINUOUS FAILURE, THE VEHICLE WAS TRADED IN. *JS
Steering, Jan 5, 2021
MY 2016 FORD EXPLORER XLT TURBO 4WD IS HAVING POWER STEERING PROBLEMS, THE TRUCK ONLY HAS 65,000 MILES AND IT'S HARD TO TURN THE WHEEL AND IT MAKES A GRINDING RUBBING SOUND WHEN TURN THE WHEEL LEFT OR RIGHT. IT MAKES THAT NOISE WHILE DRIVING OR PARKED.
Steering, Jan 5, 2021
WENT TO VISIT FAMILY ON CHRISTMAS MORNING AND WHILE DRIVING POWER ASSIST WENT OUT AND POPPED UP THE DISPLAY WARNINGS. DROVE IT ANOTHER 8 MILES TO DESTINATION. VEHICLE SAT FOR ABOUT 3 HOURS IN THE DRIVEWAY. 30 DEGREE WEATHER. WENT TO LEAVE AND AS I PULLED ONTO THE MAIN ROAD THE STEERING LOCKED AND WARNING MESSAGE LOSS OF STEERING BRAKE SAFELY. I COULD JERK THE WHEEL HARD TO GET IT TO SLIGHTLY MOVE ENOUGH TO GET BACK IN THE DRIVEWAY. JUST HIT 100K MILES. HAD TO HAVE IT TOWED BACK HOME.
Vehicle speed control, Equipment, Dec 31, 2020
USING A PEDAL COMMANDER PC18 BLUETOOTH "THROTTLE ENHANCER" IN AN EMERGENCY VEHICLE EQUIPPED WITH A VHF MOBILE TWO-WAY RADIO. THE RADIO TRANSMITS AT 50W AND IS INSTALLED BY A PROFESSIONAL EMERGENCY VEHICLE UPFITTER PER MANUFACTURERS INSTRUCTIONS. WHEN TRANSMITTING IN THE 156MHZ RANGE THE PEDAL COMMAND CONSISTENTLY AND UNEXPECTEDLY CAUSES THE VEHICLE TO BEGIN ACCELERATING WHEN IN DRIVE, AND INCREASING THE RPM OF THE ENGINE IN PARK. THE ACCELERATION CONTINUES AS LONG AS THE USER IS TRANSMITTING ON THE TWO-WAY RADIO. AS SOON AS THE TRANSMISSING ENDS THE VEHICLE GOES BACK TO IDLE OR RPMS CONSISTENT WITH THE PEDAL POSITION. THESE SYMPTOMS GO AWAY AS SOON AS THE PC18 IS REMOVED. THIS ISSUE WAS ALSO EXPERIENCED BY OTHER USERS WITH PC18 AND RADIOS THAT TRANSMIT IN THE MID 150MHZ RANGE.
Steering, Dec 30, 2020
I FIRST NOTICED THE PROBLEM LAST WINTER, WHEN WE WOULD DRIVE OUR EXPLORER IN THE SNOW THE CAR WOULD PULL IN RANDOM DIRECTIONS, IT GOT TO THE POINT WHERE I WAS SCARED TO DRIVE THE CAR IN FEET I WOULD BE PULLED INTO ON COMING TRAFFIC. I TOOK IT TO A MECHANIC AND THEY COULDN'T FIND ANYTHING WRONG OTHER THAN MY REAR SHOCKS WERE BAD, SO I REPLACED THEM. THEN OVER THE SUMMER I NOTICED WHEN I TURN GOING AT SLOW SPEEDS THE CAR WOULD MAKE A LOUD POP AND SOMETIMES THE STEERING WOULD GET STUCK WHEN IT POPED, SO I DID SOME RESEARCH A THOUGH MAYBE IT WAS MY TOE LINKS. SO I JUST REPLACED THEM AND THIS CAR IS STILL TERRIFYING TO DRIVE IN THE SNOW. I HAVE SEEN THAT A CONCERNING NUMBER OF PEOPLE HAVE HAD THIS SAME ISSUE AND THEY END UP REPLACING THEIR RACK AND PINION AND IT COSTS THOUSANDS OF DOLLARS.
Steering, Visibility/wiper, Dec 30, 2020
THE STEERING WHEEL AT TIMES WHEN EVEN MAKING A SLIGHT TURN POPS BACK AND SHAKES. RESTRICTING THE TURN THE WIPERS HAVE NOW MULTIPLE TIMES IN RAIN STOPPED IN THE UPRIGHT POSITIONS CAUSING A GRAVE DRIVING HAZARD