2016 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 2,452 owner complaints filed for this model year. This is the 2nd highest complaint count among 26 Explorer model years with reports.
Of the 2016 reports, 39 involved a crash and 14 involved a fire. 59 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, bodyMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Campaign 25V347000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
SeatsNov 29, 2017
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
In the event of a crash, a seat occupant that is not properly restrained has an increased risk of injury.
Ford will notify owners, and dealers will inspect the tightness of the power seat track upper pivot link bolt, either applying threadlocker or replacing the lift link and hardware, free of charge. Interim letters are expected to go out January 15, 2018. Owners will receive a second notice when the remedy becomes available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S40.
Campaign 17V767000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Seats, front assembly, reclinerJun 28, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
The seat back may not adequately restrain the occupant during a crash, increasing the risk of injury.
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall begin on August 18, 2016. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 16C11.
Campaign 16V475000 on NHTSA.gov
Engine and engine cooling, engineMar 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Overheating of the engine block increase the risk of a fire.
Ford will notify owners, and dealers will replace the engine block heater, free of charge. Dealers will also inspect and replace the electrical cord, as necessary. The recall began on May 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S14. Note: Owners should not use the engine block heater until the vehicle has been remedied.
Campaign 16V183000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingSep 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
If the fuel tank separates from the vehicle, a fuel leak may occur, increasing the risk of a fire.
Ford will notify owners, and dealers will tighten the fuel tank attachment bolts, as necessary, free of charge. The recall began on October 19, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S26.
Campaign 15V605000 on NHTSA.gov
Parking brakeJul 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Campaign 15V464000 on NHTSA.gov
Representative owner complaints
2,452 reports, newest first.
Electrical system, Apr 1, 2017
WHEN COLD STARTING CAR IN GARAGE, PANORAMIC MOON ROOF OPENED BY ITSELF.
Electrical system, Apr 1, 2017
AUTO HATCH CLOSES WITHOUT WARNING WHEN LOAD THE REAR OF CAR TRAPPING PERSON BETWEEN DOOR AND CAR. DOOR DOES NOT REVERSE TO OPEN.
Electrical system, Apr 1, 2017
WHEN STATIONARY THE AUTO HATCH FEATURE OPENS BY ITSELF WHEN WALKING BY ADJACENT TO THE VEHICLE OR PULLING ON THE DRIVER'S DOOR HANDLE TO UNLOCK THE CAR.
Wheels, Mar 30, 2017
HANKOOK VENTUS S1 NOBLE 2 255/50R20 105H TIRES. AT 20,000 NOTICED RUBBER PIECES OF TREAD PEELING AWAY AND CHIPPING FROM ALL FOUR CLEARLY DEFECTIVE TIRES. THIS DEFECT APPEARS SIMILAR TO TREAD BEING SLICED BY RAZOR BLADES ALL OVER THE TIRES. DEALER ACKNOWLEDGES DEFECTIVE TIRES, BUT REFUSES TO HONOR FORDS WARRANTY TO PRORATE REPLACEMENT AT LESS 60 PERCENT, AND IS ONLY WILLING TO REPLACE WITH SAME BRAND OF TIRE AT 20 PERCENT DISCOUNT OFF $242.00 WHICH IS CLEARLY OVERCHARGING AS I CAN FIND THESE TIRES FOR $97 RETAIL.. THESE TIRES ARE DANGEROUS AND SHOULD BE RECALLED IN LIKE MANNER AS HANKOOKS OTHER 47000 TIRES WHICH WERE RECALLED. I HAVE SEEN OTHER REPORTS ON THE SAME TIRES ON FORD EXPLORERS. SOMETHING MUST BE DONE BEFORE PEOPLE ARE INJURED BY THE MALFUNCTION OF THESE TIRES, OR WORSE. FORD SHOULD BE FORCED TO RECALL THESE TIRES.
Other or unspecified, Mar 30, 2017
THERE IS AN EXHAUST SMELL THAT COMES INTO THE VEHICLE SOMETIMES. I HAVE 2 CHILDREN AND DO NOT WANT THEM GETTING SICK FROM IT. IT STARTED WHEN I BOUGHT THE VEHICLE NEW. I EMAILED THE SALESMAN AND HE SAID ITS PROBABLY JUST THE MOTOR BECAUSE IT WAS A NEW VEHICLE AND ONCE I GOT MORE MILE ON IT THE SMELL WOULD FADE. IT DID GET BETTER BUT IT STILL DOES IT.
Fuel/propulsion system, Mar 28, 2017
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE CONTACT NOTICED A ROTTEN EGG ODOR WITHOUT WARNING. THE MANUFACTURER ADVISED NOT TO TOUCH THE FAILURE DUE TO A LACK OF REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE WAS NEITHER DIAGNOSED NOR REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 500.
Engine, Mar 28, 2017
ENGINE COOLANT OVERHEATING - ABOUT 30 DAYS AGO, MY CAR BEGAN OVERHEATING AND IT WAS DISCOVERED THAT I WAS OUT OF ENGINE COOLANT. REFILLED AND LET IT SIT FOR A FEW DAYS AND NO 30 DAYS LATER MY CAR IS DOING THE SAME THING. PLACE SERVICE CALL AND IT WAS DETERMINED THAT I NEEDED A NEW WATER PUMP. 1 YEAR OLD CAR AND ALREADY HAD TO HAVE THE OIL SENDING UNIT REPLACED AND NOW A NEW WATER PUMP.
Other or unspecified, Mar 24, 2017
EXHAUST LEAKS WHICH CONTAINS CARBON MONOXIDE, LEAKING INTO THE CABIN OF FORD EXPLORERS, LIKELY THROUGH UNSEALED SEAMS IN THE REAR OF THE SUV.
Engine, Mar 24, 2017
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHENEVER THE AIR CONDITIONING RECIRCULATING OPTION WAS ACTIVATED, THE VEHICLE BEGAN TO FILL UP WITH CARBON DIOXIDE. THE CONTACT PURCHASED A CARBON DIOXIDE MONITOR THAT INDICATED THAT THE AIR CONDITIONING WAS RELEASING CARBON DIOXIDE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO WAS NOT FAMILIAR WITH THE FAILURE. THE MANUFACTURER STATED THAT THERE WAS AN INVESTIGATION REGARDING THE FAILURE; HOWEVER, A RECALL HAD NOT BEEN ISSUED. THE VIN WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.
Structure, Mar 20, 2017
LEAK IN ROOF DUE TO BODY WELD ISSUES. LEAK CAUSED RAIN TO ENTER. 3RD ROW SEATBELT WAS WET, AS WELL AS ELECTRICAL OUTLET IN TRUNK.
Other or unspecified, Mar 20, 2017
ON MONDAY, MARCH 13, 2017, WHILE IN MY SON'S DRIVEWAY (20225 WOODBINE, DETROIT, MI 48219);I STARTED THE IGNITION AND JUST AS THE ENGINE LEVELED OUT, THE REAR LIFT GATE GLASS "EXPLODED." NO FOREIGN OBJECTS WERE FOUND IN OR AROUND THE VEHICLE. BEING PARKED BETWEEN TWO HOMES, I FOUND IT ODD THAT SUCH AN EVENT WOULD OCCUR. I TOOK MY VEHICLE TO BILL BROWN FORD FOR REPAIR, AND ADVISE THEM OF THE SITUATION. ONCE I WAS HOME, I CONTACTED FORD MOTOR COMPANY, AND SPOKE WITH A PERSON NAMED "MAGGIE," WHO GAVE ME A REFERENCE NUMBER (CAS11880598) AND SAID THAT THE DEALERSHIP WOULD DO AN INVESTIGATION AS TO WHAT OCCURRED. ON MARCH 15, 2017, I PICKED UP MY VEHICLE. HOWEVER, PRIOR TO LEAVING I ADVISED MARY OF THE BODY SHOP THAT FORD ISSUED ME THE ABOVE REFERENCE NUMBER, AND THAT THEY (DEALERSHIP) WOULD DO AN INVESTIGATION AS TO WHAT HAPPEN. ON MONDAY, MARCH 20, 2017, BILL BROWN FORD STATED THAT THE FORD MOTOR COMPANY WOULD NOT REIMBURSE MY EXPENDITURE AND CONSIDERED THE MATTER CLOSED. I HAVE READ THAT THIS HAS HAPPEN BEFORE ON THE 2016 MODELS. I WOULD HATE FOR THIS TO HAPPEN ON ANY OTHER WINDOW ON MY VEHICLE WHILE IN OPERATION ON ANY PUBLIC ROADWAY. I WAS FORTUNATE IT HAPPEN IN A DRIVEWAY. PLEASE VIEW THIS MATTER AS A "SAFETY CONCERN."
Other or unspecified, Mar 20, 2017
STRONG EXHAUST FUME SMELL IN CABIN AFTER SHORT, RAPID, ACCELERATION OR WHEN THE CAR DRIVES UP AN INCLINE.
Other or unspecified, Mar 19, 2017
RECENTLY WHILE TRAVELING ON THE HIGHWAY WE EXPERIENCED THE SMELL OF EXHAUST INSIDE THE VEHICLE. THE WINDOWS WERE CLOSED, AC WAS ON AND RECIRCULATING INSIDE THE VEHICLE. THERE WERE NO OTHER VEHICLES AROUND US WHEN WE SMELLED THE EXHAUST FUMES. ALSO, MY WIFE HAS COMPLAINED OF FEELING NAUSEOUS WHILE RIDING IN THIS VEHICLE. WE HAVE NOT TAKEN VEHICLE YET TO THE FORD DEALER BUT BASED ON WHAT WE HAVE READ ABOUT THE EXPLORER, THIS IS HAPPENING TO A LOT OF PEOPLE AND FORD IS UNABLE TO RECTIFY THE ISSUE.
Other or unspecified, Mar 17, 2017
I PURCHASED A NEW 2016 FORD EXPLORER SPORT. I HAVE HAD THE VEHICLE FOR ABOUT A YEAR NOW. WE HAVE HAD REPEATEDLY NOTICED A GAS / EXHAUST ODOR IN THE VEHICLE CABIN. IT'S SEEMS TO BE COMING FROM THE VENTS AND BECOMES STRONGER WHEN IN IDLE OR ON AN INCLINE. I HAVE TWICE TAKEN THE VEHICLE TO A FORD DEALERSHIP SERVICE CENTER AND BOTH TIMES HAD IT DISMISSED AND WAS TOLD THEY COULD NOT SMELL THE ODOR. THE FIRST TIME I LEFT THE VEHICLE WITH THEM FOR THE DAY AND THE SECOND TIME I DROVE OVER WHEN THE ODOR WAS CLEARLY PRESENT BUT RESULTS WERE THE SAME. HOWEVER GUESTS IN MY VEHICLE AND OTHER NON- FORD TECHNICIANS HAVE BEEN ABLE TO SMELL THE ODOR. I FEEL THIS IS A SAFETY CONCERN FOR THIS VEHICLE AND NEEDS TO BE ADDRESSED.
Other or unspecified, Fuel/propulsion system, Mar 13, 2017
NOTICED A MONTH AFTER PURCHASE OF NEW CAR, CABIN FILLED UP WITH GAS SMELL ENTERING FREEWAY. SPOKE TO CAR SALESMAN.(HAD JUST FILLED CAR WITH GAS & W/CAPLESS SYSTEM I CONNECTED THE DOTS, THOUGHT THAT'S WHY IT HAPPENED & SPOKE TO SALESMAN. THEN NEXT TIME I HAD TO REV THE ENGINE TO ACCELERATE/PASS, IT HAPPENED WITH 1/4 TANK GAS. SENT A PS TO SALESMAN 11/29/16 THRU EMAIL. HE SAID IT TAKES THE CAR 3K-5K MI. TO BREAK IN. I JUST TRIED NOT TO GET ON FREEWAY, ONLY DROVE IT AROUND TOWN. WE USED MY HUBBY'S TRUCK FOR FREEWAY. THIS WEEKEND, WENT TO NEPHEW'S BB GAME ON 2 LANE 42 MILE RD. HAD TO PASS SLOW CAR IN FRONT OF ME--CAR HAD SUCH A GAS SMELL, I GOT A SORE THROAT FROM IT AND HAD TO ROLL DOWN WINDOWS TO BREATHE. I WAS SHOCKED IT HAPPENED AGAIN. LOOKED UP ON INTERNET WHAT I COULD FIND AND WAS HORRIFIED AT THE PGS. AND PGS. OF COMMENTS REGARDING THIS ISSUE AND CLASS ACTION LAWSUIT AS WELL FOR 2011-2015'S. I HAVE A NEW 2016 WITH 4200 MI. MY HEART ACHES FOR ALL THESE HUNDREDS OF FAMILIES WITH SM. KIDS WHILE CO AND CARCINOGENIC GASES ARE COMING THRU THE VENTS AND NO ONE IS DOING ANYTHING ABOUT IT. I SAVED FOR A LONG TIME TO BUY THIS VEHICLE. MY EX AND I HAVE BOUGHT 10 FORD'S. I'M DEVASTATED THAT THIS EXPENSIVE CAR (FOR ME) IS SLOWLY KILLING ME. LOOK AT THE CLASSACTION.ORG, TONS OF COMMENTS. LOOK AT CARPROBLEMSZOO.COM, TONS OF COMMENTS. THEY HAD SO MANY THEY NEEDED A PART 1 AND PART 2. IF YOU GO TO 2016 FORD OWNER COMMENTS, THEY ARE THERE TOO. I DOWNLOADED APPROX. 50 PAGES OF OWNERS' COMMENTS WITH THE SAME PROB. THE VAST MAJORITY HAD NO RESOLUTION. I'M SO SAD. SOMEBODY NEEDS TO TAKE CARE OF THESE PROBLEMS. I DON'T UNDERSTAND WHY THERE HASN'T BEEN A RECALL. SOMEONE IS DROPPING THE BALL. I GUY STARTED TO PASS OUT WHILE HE WAS DRIVING BUT MANAGED TO PULL OVER. SERVICE MGR. CALLED-- SCHEDULING MY CAR TOMORROW-6 PGS. OF TSB TO GO THRU. WE'LL SEE.
Steering, Suspension, Wheels, Mar 9, 2017
WHEN DRIVING ON A HIGHWAY AT APPROXIMATELY 70MPH, I COMPLETELY LOST CONTROL OF MY VEHICLE FOR NO KNOWN REASON. I VEERED ACROSS 3 LANES OF TRAFFIC AND BACK ACROSS 2 MORE. CARS WERE SWERVING AROUND ME AND MIRACULOUSLY I WAS NOT IN AN ACCIDENT. I PULLED OVER TO THE SIDE OF THE ROAD AND OTHER CARS TRAVELING BEHIND ME AT THE TIME DID TOO. WE COULDN'T SEE ANY REASON WHY THE CAR WASN'T WORKING PROPERLY SO AFTER CATCHING MY BREATH, I TRIED TO GET BACK ON THE ROAD. I COULD FEEL MY CAR INTERMITTENTLY "SLIPPING". IT FELT AS THOUGH IT WAS LOSING TRACTION AND I WAS LOSING CONTROL AND NOT ABLE TO STEER. I ULTIMATELY PULLED OVER AND CALLED A TOWTRUCK AS I KNEW MY VEHICLE WAS UNSAFE TO DRIVE. THE TOW TRUCK DRIVER SAW THAT MY REAR TIRES WERE COMPLETELY BALD ONLY ON THE INSIDE. MY CAR HAD 27,000MILES ON IT AT THE TIME. I REPLACED THE BACK 2 TIRES THAT DAY. AND THE FRONT 2 THE FOLLOWING DAY. 2 WEEKS LATER, MY CAR WAS NOT DRIVING PROPERLY AND I BROUGHT IT INTO A LOCAL FORD DEALERSHIP FOR SERVICE. THEY PERFORMED A DIAGNOSTIC. THEY TOLD ME MY REAR SUSPENSION WAS A MESS, THE UPPERCONTROL ARM NEEDED TO BE REPLACED, THE BUSHINGS ON MY BACK RIGHT WHEEL WERE LOSE AND HAD A LOT OF PLAY AND THAT NONE OF THIS WAS COVERED UNDER MY B2B WARRANTY BECAUSE THE RIGHT REAR TOW LINK WAS BENT AND THE WEDDINGS WERE LOSE. ALSO, THE TIRES I PUT ON 2 WEEKS AGO WERE STRIPPED BALD ON THE INSIDES AGAIN AND NEEDED TOMBS REPLACED. MY CAR HAS NEVER BEEN IN AN ACCIDENT. FORD RECALLED 75,000 EXPLORES MADE IN 2014-15 DUE TO FAULTY REAR SUSPENSION FROM IMPROPER WELDING OF TOW LINKS. I BELIEVE MY CAR IS A DEMONSTRATION THAT THIS IS STILL AN ONGOING MANUFACTURER ISSUE WITH THESE VEHICLES AND I WANT TO PROPERLY REPORT IT SO THAT OTHER YOUNG MOTHERS DO NOT HAVE THE SAME DANGEROUS ENCOUNTER THAT I HAD.
Other or unspecified, Mar 3, 2017
WHILE DRIVING AT 30 MPH ON A CITY STREET A CARBON MONOXIDE DETECTOR THAT I HAVE PLACED IN THE THIRD ROW SOUNDED. I INSTALLED THE DETECTOR AFTER LEARNING THAT FORD WAS HAVING PROBLEMS WITH THE EXPLORER. I OPENED MY WINDOWS, PARKED, AND CHECKED THE DETECTOR WHICH WAS WORKING. I RETURNED HOME AND CALLED THE FORD DEALER AND SCHEDULED AN APPOINTMENT FOR NEXT TUESDAY MORNING.
Engine, Mar 3, 2017
OUR EXPLORER HAS ROUGHLY 10K MILES ON IT AND WE PURCHASED IT JAN 2016. WHEN WE ACCELERATE RAPIDLY TO GET UP HILLS OR ON A FREEWAY, WE GET FLOODED WITH AN EXHAUST SMELL THROUGH THE AC VENTS. WE STARTED TO NOTICE THIS ON A FAMILY ROAD TRIP FEB 17, 2017 TO THE ZOO WITH OUR KIDS. THIS HAPPENED WITH OUR 2013 ALSO. THIS CAR IS WAY WORSE AND HAPPENS WITH RAPID ACCELERATION OF 3000-3500 RPM IN TOWN AS WELL. WHEN THIS HAPPENS, WE GET LIGHT HEADED AND MASSIVE INSTANT HEADACHES FROM THE SMELL. WE ARE NOTICING IT HAPPENING NOW IN CITY STREET DRIVING IF WE ARE TRYING TO GET UP A BIG HILL AS WELL AS WHEN WE ACCELERATE TO MERGE ONTO A HIGHWAY. THE SMELL IS GETTING WORSE EACH TIME IT HAPPENS. AS OF LAST WEEK, MY HUSBAND HAS NOTICED WHILE DRIVING NOT ONLY IS THE SMELL GETTING MORE INTENSE BUT IT ISN'T TAKING AS MUCH ACCELERATION FOR IT TO TRIGGER THE SMELL TO FLOOD THE CABIN. HE WAS DRIVING UP A HILL IN TOWN AND ONLY HAD THE RPM AT 2000 AND NOTICED THE SMELL. WE ARE HAVING ISSUES BEING ABLE TO DRIVE AROUND TOWN WITHOUT HAVING THE SMELL FLOOD OUR CABIN. WE HAD ISSUES WITH OUR 2013 DOING THE SAME THING BUT THE 2013 WAS ONLY ON THE HIGHWAY AND NOT AS INTENSE AS THIS CAR. WE ARE STARTING TO EXPERIENCE SYMPTOMS WHEN WE HAVE THIS SMELL COME OUT. WE HAVE TRIED TO TURN OFF AC BUT THAT MADE IT WORSE. WE HAVE THREE SMALL CHILDREN AND THIS IS OUR ONLY FAMILY CAR AND NOW WE ARE SCARED TO DRIVE IT!
Engine and engine cooling, Mar 3, 2017
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE OPERATING THE VEHICLE, EXHAUST FUMES WERE PRESENT INSIDE THE CABIN. THE CONTACT INDICATED THAT THE FAILURE OCCURRED WHILE DEPRESSING THE ACCELERATOR PEDAL. THE DEALER INDICATED THAT THE VEHICLE WAS OPERATING NORMALLY AND ADVISED THE CONTACT NOT TO PRESS THE ACCELERATOR PEDAL TOO HARD. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000.
Other or unspecified, Engine, Mar 1, 2017
CARBON MONOXIDE LEAKING INTO THE CAR CABIN: THE CAR WAS BEING DRIVEN AT 75MPH ON A HIGHWAY, CLIMATE IN THE CAR 71 DEGREES, AND RECIRCULATING AIR WAS ON. CAR WAS DRIVEN FOR ABOUT 2-3 MINUTES BEFORE CARBON MONOXIDE DETECTOR STARTED SENSING CARBON MONOXIDE. DIGITAL CARBON MONOXIDE DETECTOR ALARM SOUNDED WHEN IT HIT 35PPM, THEN THE LEVELS CLIMBED ALL THE WAY TO 49 PPM. NO SMELL WAS PRESENT AT THE TIME OF THE TEST. NO CARS SURROUNDING THE VEHICLE. AT THIS TIME, WHEN LEVELS HIT 49PPM THE WINDOWS WERE ROLLED DOWN FOR FRESH AIR TO GAIN SAFETY FOR THE DRIVER. WE WERE ABLE TO DOCUMENT VIDEO AND IMAGES OF THIS EVENT. FORD FIELD SERVICE ENGINEER STATES TO HIS KNOWLEDGE THE 2016 EXPLORER HAS BEEN REDESIGNED AND THE CONCERN HAD ONLY BEEN DOCUMENTED ON THE EARLIER MODELS.
Other or unspecified, Feb 28, 2017
EXHAUST/ODOR IN CABIN. AFTER VEHICLE IS WARM, NOT NECESSARILY AT HIGH RATE OF EXCELLERATION OR SPEED. CONCENTRATION IS HIGH ENOUGH FOR HEADACHE, WATERY EYES AND URGENCY TO SEEK FRESH AIR. ODOR IS VERY NOTICEABLE FROM THE EXTERIOR AS WELL DURING EPISODE.
Other or unspecified, Engine, Feb 28, 2017
CARBON MONOXIDE: I HAVE BEEN SMELLING AN EXHAUST LIKE SMELL IN MY CAR SINCE I PURCHASED IT BRAND NEW. FOR AWHILE, I ASSUMED IT WAS NEW CAR CHEMICALS BURNING OFF FROM THE ENGINE ETC. HOWEVER, OVER TIME I STILL WAS PRESENTED WITH THIS ODOR. MY HUSBAND AND I BOUGHT A CARBON MONOXIDE DETECTOR TO SEE IF ANY DANGEROUS FUMES WERE PRESENTING INSIDE THE CAR. UPON MY QUICK 6-7 MINUTE DRIVE TO CHURCH THE CARBON MONOXIDE LEVELS READ 6PPM. WHEN DRIVEN LATER BY MY HUSBAND FOR ABOUT 15 MINUTES AT A SLIGHTLY FASTER SPEED, IT CLIMBED TO 12PPM! WE HAD THE AIR CONDITIONER ON AND THE RECIRCULATING AIR ON. WHEN WE HELD THE CARBON MONOXIDE DETECTOR UP TO THE AIR CONDITIONER, THE NUMBERS CLIMBED FASTER. I HAVE A PHOTO OF THE 6PPM, BUT MY HUSBAND DIDN'T HAVE HIS PHONE AND COULDN'T TAKE A PICTURE OF THE 12PPM AT THE TIME. HE WILL TRY TO GET A ONE SOON. THIS CAR IS THE PRIMARY VEHICLE FOR MY THREE AND ONE YEAR OLD CHILDREN. WE WILL NO LONGER BE USING THIS VEHICLE RISKING THEIR SAFETY.
Fuel/propulsion system, Feb 24, 2017
FUME. CARBON MONOXIDE LEAKING. I'VE BEEN VERY ILL SINCE DRIVING THIS VEHICLE. I'VE BEEN DIZZY, WITH BLURRED VISION AND NAUSEATED SINCE THE PURCHASED OF THIS VEHICLE.
Wheels, Feb 23, 2017
2016 FORD EXPLORER PURCHASED JULY 2016. 9800 MILES. TOOK IT IN TO THE DEALER FOR AN OIL CHANGE AND TIRE ROTATION. THEY TOLD US THE TIRES WERE SHOT. HANKOOK VENTUS S1 NOBLE 2 H452 255/50R20 105H BSW. THEY ASKED US IF THE CAR HAD EVER GOTTEN STUCK OR IF WE EVER DRIVE ON GRAVEL ROADS. THE CAR HAS NEVER BEEN STUCK BUT WE DO HAVE A GRAVEL DRIVEWAY. THEY OFFERED TO SELL US A NEW SET OF TIRES AND SEND THE OLD TIRES BACK TO HANKOOK FOR ANALYSIS. CALLED FORD CORPORATE AND OPENED A CASE CAS11650061. SAME RESPONSE - BUY A NEW SET OF TIRES AND WE'LL SEND THEM BACK TO HANKOOK FOR ANALYSIS. I FINALLY REVIEWED THE SPECIFICATIONS FOR THESE TIRES: "THE HANKOOK VENTUS S1 NOBLE 2 TIRE IS AN ULTRA HIGH PERFORMANCE ALL-SEASON TIRE THAT IS DEVELOPED SPECIFICALLY FOR HIGH END SPORTS CARS AND MAXIMUM HANDLING." NOW I KNOW WHY I'VE BEEN FINDING PIECES OF RUBBER ON MY CONCRETE TURN-AROUND PAD. PARTS OF THE TREAD ARE PEELING OFF. SHAME ON ME FOR NOT DOING THE RESEARCH FIRST, AND SEEING THAT THESE TIRES ARE NOT SUITABLE FOR SERVICE ON A 4WD EXPLORER. SHAME ON FORD FOR SPECIFYING THIS TIRE FOR THIS VEHICLE. I'LL BE BUYING A NEW SET OF TIRES AT MY LOCAL TIRE SHOP. THESE TIRES WILL NOT BE HANKOOK VENTUS S1 NOBLE 2 H452 255/50R20 105H BSW TIRES. THESE TIRES WILL BE SUITABLE FOR SERVICE ON A FORD EXPLORER. I CAN'T AFFORD TO BE BUYING A NEW SET OF TIRES EVERY 10K MILES.
Electrical system, Structure, Seats, Feb 22, 2017
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE TRAVELING 25 MPH, THE TAILGATE INADVERTENTLY OPENED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE ISSUE COULD NOT BE DUPLICATED. THE CONTACT STATED THAT THE FAILURE HAD NOT RECURRED WHILE DRIVING, BUT WHILE THE VEHICLE WAS PARKED. THE CONTACT CLOSED THE TAILGATE, BUT IT WOULD RE-OPEN. WHILE THE TAILGATE WAS OPEN, IT CLOSED UNEXPECTEDLY AND INJURED THE CONTACT'S HEAD. MEDICAL ATTENTION WAS NOT REQUIRED. THE CONTACT STATED THAT HE WAS AWARE OF THE SENSOR FOR THE TAILGATE. ALSO, WHEN THE VEHICLE WAS STARTED, THE DRIVER'S SEAT MOVED FORWARD AND INJURED THE CONTACT'S RIGHT KNEE. MEDICAL ATTENTION WAS REQUIRED. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE, BUT THE VEHICLE MODULE WAS REPROGRAMMED. THE CONTACT ALSO STATED THAT THE VEHICLE HAD SEVERAL ELECTRICAL ISSUES BECAUSE THE INSTRUMENT PANEL DISPLAY WOULD NOT OPERATE OR OPERATED INCORRECTLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 500.